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Job Responsibilities: Head of Retail Operations

Location:
Riyadh, Saudi Arabia (with regular travel across the Kingdom)

Operational Leadership

• Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
• Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
• Develop and implement SOPs to streamline and standardize operational practices across the network.
• Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.

Team Management & Development

• Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
• Lead recruitment, training, and onboarding of retail staff across all levels.
• Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
• Evaluate team performance and provide regular coaching, feedback, and development plans.

Strategic Alignment & Collaboration

• Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
• Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
• Drive alignment between demand planning, stock availability, and in-store execution.

Business & Financial Acumen

• Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
• Set and manage store budgets, P&L targets, and cost optimization plans.
• Use KPIs and dashboards to track progress against business goals and identify improvement areas.

Customer Experience & Brand Standards

• Ensure exceptional customer service standards are consistently delivered across all stores.
• Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
• Lead store audits and mystery shopping programs to maintain high operational standards.

Expansion & Growth

• Support new store openings, relocations, and renovations in line with business strategy and timelines.
• Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.

Head of Retail Operations

Location: Riyadh, Saudi Arabia (Frequent Travel Across the Kingdom)
Language Requirement: Fluent Arabic (Mandatory)
Industry: Fashion & Lifestyle Retail
Gross Monthly Salary: SAR 30,000 + Annual Bonus

About the Role

We are seeking a dynamic Head of Retail Operations to lead and optimize our nationwide fashion retail network. The ideal candidate will have deep expertise in mid-priced, large-range fashion/lifestyle brands within the Saudi market, with proven leadership in driving operational excellence, sales growth, and team performance.

Key Responsibilities

• Lead nationwide retail operations, ensuring achievement of sales and operational targets.

• Implement structured processes to drive consistency, efficiency, and high performance.

• Monitor KPIs and market trends to identify growth opportunities.

• Recruit, train, motivate, and manage high-performing retail teams.

• Oversee rewards, recognition, and incentive programs to boost engagement and results.

• Collaborate with Category, Supply Chain, and Marketing to align on weekly goals.

Qualifications

• 10–12 years of experience in managing mid-priced/large-range fashion retail operations (e.g., Max, Splash, BFL, Iconic, Forever 21, Red Tag, Lefties, Borders).

• Strong business acumen, numerical skills, and strategic decision-making ability.

• Proven leadership in the Saudi retail market with a disciplined, process-oriented mindset.

Compensation & Benefits

• Gross Salary: SAR 30,000/month.

• Private health insurance.

• 21 business days of paid annual vacation, including flight tickets.

• Performance-based annual bonus of up to 4 months’ salary .

As a Sales Agent - Retail Operations at Six Flags Qiddiya City and Aquarabia, you will play a crucial role in enhancing the overall guest experience by providing exceptional service and support across our retail and food & beverage outlets. You will be responsible for actively engaging with guests, showcasing our products, and driving sales through excellent product knowledge and customer interaction. This role involves working as part of a dynamic team to meet and exceed sales targets while ensuring a welcoming and enjoyable environment for all visitors.

Key Responsibilities:

• Engage with guests in a friendly and professional manner to promote products and drive sales.
• Maintain a thorough knowledge of product offerings, seasonal promotions, and retail policies.
• Process sales transactions accurately and handle cash and payment systems following company standards.
• Assist in inventory management by restocking shelves and maintaining visual merchandising standards.
• Respond to guest inquiries and concerns, providing prompt and effective resolutions.
• Support team members and contribute to a positive guest service atmosphere.
• Participate in location cleanliness and tidiness, ensuring that all areas meet safety and health standards.
• Assist with special events and promotions as needed.

• High school diploma or equivalent is required; additional education in a related field is a plus.
• Previous experience in sales, retail, or customer service preferred.

• Excellent communication and interpersonal skills.
• Strong ability to engage with guests and build rapport quickly.
• Sales-driven mindset with a focus on achieving individual and team targets.
• Ability to work in a fast-paced environment and can handle multiple tasks simultaneously.
• Detail-oriented with a commitment to maintaining product presentation standards.
• Basic math skills for handling cash transactions.
• Flexibility to work a varied schedule, including weekends, holidays, and evenings as required.
• Proficiency in using retail POS systems and familiarity with cash handling procedures.
• Ability to cooperate and work well within a team environment.

We are a leading multinational retailer based on GCC.

We are looking for an experienced Director of Retail Operations to organize and oversee the operations of our stores. You will assume responsibility for the company's overall success by setting targets, supervising managers, and ensuring that they are attained. The Operations Director is expected to execute company strategies by maximizing store profitability. You will have control over store expenses, protect company assets, and manage overall store standards and processes for customer service excellence, merchandising and inventory management, retail operations, and ensure that team participation is consistent and well managed. Effective operations directors are skilled in managing diverse operations. They have a strategic mindset and are excellent leaders. Excellent financial and operational planning abilities are essential for this role. The goal is to ensure that our company meets and exceeds the expectations of business development and efficiency.

Duties and responsibilities

• Provides leadership to the team and oversees retail activities. Hires, trains, and oversees management team performance.
• Full P/L responsibility.
• Sets objectives for retail teams to ensure a high standard of service provided in the store.
• Ensures structure is provided for the retail teams in KPIs, policies and procedures, trading feedback processes, trading calendars, and controlling retail costs.
• Reviews and analyzes sales and operational records and reports; uses data to project sales, determines profitability and targets, and identifies potential new markets.
• Prepares and implements the county budget; monitors and approves expenses.
• Collaborates with managers to develop sales goals for each location, monitors progress toward those goals and develops strategies to attract and retain customers.
• Develops marketing programs and promotions to increase sales and/or introduce new products.
• Identifies opportunities for improvement; designs and implements training, strategies, policies, goals, and other resources to maximize productivity and morale.
• Schedules and directs regular sales meetings and events to share information, set and revise goals, and increase morale.
• Oversees warehouse operations in conjunction with the Supply Chain Manager.
• Manages inventory by monitoring inventory levels and planning stock supply to ensure the availability of the full line of products.
• Maintains knowledge of the market, competition, and best practices and trends in sales techniques and strategies.
• Conducts performance evaluations that are timely and constructive. Handles discipline and termination of employees in accordance with company policy and labor law.
• Performs other duties as assigned.

Requirements

• Strong verbal and written communication skills.
• Excellent sales and customer service skills, with proven negotiation skills.
• Excellent math skills to draft and implement budgets and conduct data analysis.
• Excellent supervisory and leadership skills.
• A thorough understanding of the company's products and/or services, and those of immediate competitors in the surrounding market.
• Bachelor's degree in business, Marketing, Finance, or related field; OR Extensive experience as a sales manager is required.
• Must be able to travel regularly throughout the GCC.

The role is responsible for working in day-to-day workflow activities ensuring a range of operations activities are executed accurately and in compliance with policies and guidelines. He/she resolves queries from internal and external stakeholders in a clear and timely manner. He/she works with the Head to develop and improve unit policies, processes, and procedures. He manages customer documentation, verifies account activities, customer details and practices regulatory compliance while meeting quality standards for operational activity.

The role is highly detail-oriented in his work as he handles the processing of numerous transactions and documents on a day-to-day basis. He is also a strong team player as he collaborates with various internal and external stakeholders.

• Executes payments, transactions, and service requests including administration and servicing activities for retail and commercial clients, well within service line agreements (SLAs).
• Collaborates with cross-functional stakeholders across technical and business units to promote efficient workflows, manage interdependencies, and oversee transaction on-time completion and a positive customer experience.
• Follow-up with the transacting international banks; monitor and reconcile daily receipts and disbursement transactions.
• Provide support to customer dispute letters, affidavits of fraud, and other documents received from Card Members including Visa/MasterCard/Amex.
• Maintains daily MIS for incoming & outgoing retrieval & chargeback.
• Contact merchants to retrieve valid supporting documents pertaining to the Chargebacks & retrievals.
• Processes new applications for Merchant, Debit/Credit card, renewals, and dispatch and execute end-to-end card production process.
• Executes all card maintenance requests like expiration, PIN, address modification, and loss.
• Executes Card & POS Operation transactions/activities and reconciliation processes effectively to ensure proper settlements and reconciliation.
• Reconciling payments to ensure the integrated systems reflect the correct transactions.
• Performing daily financial transactions such as verifying, calculating, and posting accounts receivable data.
• Reconcile account balances to maintain accurate general ledger account balances and comply with related policies, practices, and/or regulations.
• Enforce, incorporate, and comply with all necessary controls and related information security (EIS) policies, procedures, practices, training, reporting, personal due diligence and vigilance, within departmental/unit activities and operations.

Preferred Qualifications

• A tertiary-level qualification from an internationally/regionally recognized institution, preferably with a focus on Accounting, Business, or Finance.

Years & Nature of Experience

• Will be a fresh graduate to 3 years of experience in Banking Operations, particularly Cards Operations, in Retail and Commercial Banking.
• If with experience, would have been accountable for completion of assigned tasks and project work and has developed a level of competence to carry out work independently.

Responsibilities:- Develop and execute a comprehensive stock control and inventory management strategy, including standard operating procedures.

- Maintain real-time inventory accuracy across all dark store locations using Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) tools.

- Oversee stock movement processes including replenishment, shrinkage control, and accurate record-keeping across warehouses and stores.

- Monitor and manage inbound, storage, picking, and outbound operations to reduce stock variances.

- Track key performance indicators related to stock accuracy, turnover rates, and service levels.

- Conduct cycle counts and stock takes, performing root cause analysis on inventory discrepancies.

- Collaborate closely with Commercial, Logistics, Operations, and Finance departments to streamline stock flow.

- Promote the use of automation and advanced technology to enhance inventory visibility and efficiency.

- Implement and enforce loss prevention and audit compliance standards.

- Ensure adherence to ISO, HACCP, and internal Quality Management System (QMS) standards for perishable items.

- Approve policies and procedures related to inventory control and authorize stock adjustments and write-offs within approved thresholds.

- Lead internal stock audits and present findings to senior leadership.

- Train and guide inventory control teams across the organization.

Requirements:- Minimum 10 years of experience in stock or inventory management, with at least 5 years in a senior leadership role.

- In-depth technical knowledge of WMS, ERP systems (e.g., SAP, Oracle, Microsoft Dynamics), and demand planning tools.

- Strong analytical and leadership capabilities with the ability to collaborate across departments.

- Attention to detail, strong problem-solving, communication, and decision-making skills.

- Bachelor s degree in Supply Chain, Logistics, Business, or a related discipline.

Job Responsibilities: Luxury Retail Business Operations Leader (Business Head)

Location:
Riyadh, Saudi Arabia (with regular travel across the Kingdom)

• Experience of managing M Retail business – with 20-40 retail stores is a must.
• P&L / Financials / Revenue and other functional experience is a must too

Operational Leadership

• Lead and oversee the day-to-day retail operations across all stores within the Kingdom, ensuring consistent execution of brand and service standards.
• Monitor and drive store performance metrics including sales, footfall, conversion, ATV, UPT, and shrinkage.
• Develop and implement SOPs to streamline and standardize operational practices across the network.
• Maintain store compliance with company policies, visual merchandising standards, and hygiene/housekeeping norms.

Team Management & Development

• Build and manage a strong retail team, fostering a culture of discipline, punctuality, and performance.
• Lead recruitment, training, and onboarding of retail staff across all levels.
• Implement motivation, rewards, recognition, and incentive programs to boost team engagement and productivity.
• Evaluate team performance and provide regular coaching, feedback, and development plans.

Strategic Alignment & Collaboration

• Work closely with Category, Supply Chain, and Marketing teams to ensure unified execution of commercial and promotional strategies.
• Align weekly goals and priorities across functions to maximize impact and agility on the shop floor.
• Drive alignment between demand planning, stock availability, and in-store execution.

Business & Financial Acumen

• Analyze store-level performance data and drive actionable insights to improve profitability and productivity.
• Set and manage store budgets, P&L targets, and cost optimization plans.
• Use KPIs and dashboards to track progress against business goals and identify improvement areas.

Customer Experience & Brand Standards

• Ensure exceptional customer service standards are consistently delivered across all stores.
• Monitor customer feedback and take corrective actions to enhance satisfaction and loyalty.
• Lead store audits and mystery shopping programs to maintain high operational standards.

Expansion & Growth

• Support new store openings, relocations, and renovations in line with business strategy and timelines.
• Contribute to retail network planning by evaluating performance of existing stores and identifying new opportunities.

INSPIRE | EXHILARATE | DELIGHT

For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.

Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.

Chalhoub Group fosters a people‑at‑heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future‑proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.

Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.

Our Store Manager is responsible for driving the store business. They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and stores processes.

• Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions with customer and other team members.
• Define, execute and monitor the store action plan to achieve sales targets and KPI's.
• Manage the customer database to build strong relationships with customers and create future potential selling opportunities.
• Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back‑office team.
• Think hybrid by leveraging all types of point of sales online and offline.

• Provide a clear vision to the team about the business and store's vision and key directions.
• Identify, recruit, develop and retain strong talents.
• Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
• Act as a coach for the team members and promote growth mindset by leveraging the Group's available learning tools and platforms and constantly monitor the team's development plans and professional growth.
• Ensure performance improvement plans are discussed and documented in a transparent manner.

• Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively cater to their needs and preferences, the brand's e‑commerce business including different activities, offerings, activations, etc.
• Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.

• Ensure all sales and operational policies and procedures are followed and maintained in the store.
• Ensure e‑commerce orders are prepared within the set SLAs in terms of time and quality and no fulfillment action is pending in the store.
• Leverage available technology tools when available to support customer experience in and outside of store (Clienteling app, OMS, Business Whatsapp, etc.) and ensure the team is well‑versed with it or otherwise trained on it.
• Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
• Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines, work closely with relevant teams to constantly improve them and elevate any issues or concerns for prompt action.
• Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.

We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.

Job Description
At Boeing, we innovate and collaborate to make the world a better place. We're committed to fostering an environment for every teammate that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Saudi Arabia is looking for a
Supply Chain Specialist - Inventory Management
to be based in
Riyadh, Saudi Arabia
. The on-site personnel will serve as Supply Chain Specialist - Inventory Management for the RAMP Program and provide support at the Boeing Warehouse for the 707 RAMP Program contract requirements. This role involves providing supply support inventory management services at Riyadh locations, including monitoring logistic systems performance, conducting research, and providing logistical assistance to support operational objectives.

Position Responsibilities:
The successful candidate will perform the following duties:

• Plan, commit, and control the deployment of resources in response to customer, program, and business requirements in conjunction with direction from the Project or Program Manager and BSA office.
• Lead the development, integration, implementation, and management of new or revised plans, strategies, or processes.
• Maintain status information of program and customer commitments and monitor compliance to plan.
• Interface with management throughout the Enterprise for coordination of status/tasks.
• Track inductions and provide status
• Perform technical research using Boeing, USAF, and RSAF technical publications, databases, and supply chain-related documents.
• Act as liaison between RSAF, USAF, and Boeing.
• Provide reporting to the Boeing Oklahoma (OKC) program office as required by the contract.
• Create, edit, and maintain electronic and written communication.
• Prepare reports, presentations, and flow charts.
• Process incoming and outgoing communication and correspondence to ensure proper dissemination of information.
• Coordinate with 707 RAMP Program leadership to gain approval. Collect, organize, and provide data according to established processes to maintain status of customer and supplier commitments and compliance.
• Participate in the receiving and dispatching process along with the 3PL supplier
• Verify the integrity of the inventory and supervise the supplier personnel.
• Monitor the logistic systems performance. Collaborate with company organizations to identify and resolve system issues.
• Conduct research and provide logistical assistance to support operational objectives.
• Assist in researching, identifying, and resolving Repair pipeline inventory discrepancies.
• Perform any other tasks requested by management.

Basic Qualifications (Required Skills/Experience)

• Minimum of 3 years of relevant work experience in Supply Chain management
• Fluency in Arabic and English

Preferred Qualifications (Desired Skills/Experience)

• 2+ years of experience communicating and interacting with a customer or supplier
• Previous experience supporting military Customers is beneficial
• Diploma in Supply Chain/ or Mechanic

This requisition is for an international, locally hired position in Riyadh, Saudi Arabia. Benefits and pay are determined at the local level and are not part of Boeing U.S.-based payroll and will commensurate with experience and qualifications and in accordance with applicable Saudi law. Employment is subject to the candidate's ability to satisfy all Saudi labor and immigration formalities.

Applications for this position will be accepted until
Sept. 27, 2025
Export Control Requirements:
This is not an Export Control position.

Relocation
Relocation assistance is not a negotiable benefit for this position.

Visa Sponsorship
Employer will not sponsor applicants for employment visa status.

Shift
Not a Shift Worker (Saudi Arabia)

Equal Opportunity Employer:
We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world's most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.