45 Security Guard jobs in Saudi Arabia

As an Ambassador V - Security Guard at Six Flags Qiddiya City and Aquarabia, you will be at the forefront of ensuring safety and security throughout the park. Your responsibilities will include monitoring park premises, responding to incidents, and providing excellent customer service to guests. This role demands a vigilant mindset and the ability to act decisively in various situations to maintain a safe and enjoyable environment for everyone.

Collective:

Uphold the Six Flags Qiddiya s code of conduct and ethics

Embody and promote the Six Flags Qiddiya vision, mission, and values

Actively contribute to the culture of Six Flags Qiddiya

Adhere to Six Flags Qiddiya s rules and regulations

Collaborate with team members to achieve organizational goals

Assist in the development of best practices among security personnel

Job-Specific Responsibilities:

Conduct regular patrols of designated areas to monitor for suspicious behavior and potential safety hazards.

Respond promptly to security alerts, incidents, and emergencies, taking appropriate actions as outlined in procedures.

Provide excellent customer service by greeting guests, answering inquiries, and addressing concerns in a courteous manner.

Assist in controlling access to restricted areas, ensuring only authorized personnel enter.

Monitor surveillance systems and equipment, reporting any malfunctions or anomalies.

Enforce park rules and regulations, ensuring a safe environment for guests and staff.

Document incidents accurately and maintain logs of security activities during shifts.

Collaborate with local law enforcement and emergency services as needed.

Participate in emergency response drills and training exercises to prepare for potential incidents.

Provide first aid support and assistance as necessary.

Support teamwork and communication within the security department and other park areas.

Perform additional duties as assigned by supervisors.

Desired Candidate Profile

Education :

High school diploma or equivalent required.

Experience:

1-2 years of experience in security, law enforcement, or a related field preferred.

Skills :

Strong observational skills to identify potential security threats and hazards.

Ability to handle challenging situations with poise and professionalism.

Effective verbal communication skills for interaction with guests and team members.

Problem-solving skills to address incidents and emergencies efficiently.

Basic proficiency in using surveillance equipment and technology.

Physical fitness for the demands of patrolling and responding to incidents.

Languages: Proficiency in English; knowledge of Arabic is a plus.

Core Competencies:

Attentiveness & Vigilance: Proficiency Level EXCELLENT

Customer Engagement: Proficiency Level - EXCELLENT

Company Industry

• Entertainment
• Recreation
• Theme Parks

Department / Functional Area

• Guards
• Security Services

Keywords

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Job Summary:

As an Ambassador V - Security Guard at Six Flags Qiddiya City and Aquarabia, you will be at the forefront of ensuring safety and security throughout the park. Your responsibilities will include monitoring park premises, responding to incidents, and providing excellent customer service to guests. This role demands a vigilant mindset and the ability to act decisively in various situations to maintain a safe and enjoyable environment for everyone.

Collective:

Uphold the Six Flags Qiddiya's code of conduct and ethics

Embody and promote the Six Flags Qiddiya vision, mission, and values

Actively contribute to the culture of Six Flags Qiddiya

Adhere to Six Flags Qiddiya's rules and regulations

Collaborate with team members to achieve organizational goals

Assist in the development of best practices among security personnel

Job-Specific Responsibilities:

Conduct regular patrols of designated areas to monitor for suspicious behavior and potential safety hazards.

Respond promptly to security alerts, incidents, and emergencies, taking appropriate actions as outlined in procedures.

Provide excellent customer service by greeting guests, answering inquiries, and addressing concerns in a courteous manner.

Assist in controlling access to restricted areas, ensuring only authorized personnel enter.

Monitor surveillance systems and equipment, reporting any malfunctions or anomalies.

Enforce park rules and regulations, ensuring a safe environment for guests and staff.

Document incidents accurately and maintain logs of security activities during shifts.

Collaborate with local law enforcement and emergency services as needed.

Participate in emergency response drills and training exercises to prepare for potential incidents.

Provide first aid support and assistance as necessary.

Support teamwork and communication within the security department and other park areas.

Perform additional duties as assigned by supervisors.

Requirements

Education:

High school diploma or equivalent required.

Experience:

1-2 years of experience in security, law enforcement, or a related field preferred.

Skills:

Strong observational skills to identify potential security threats and hazards.

Ability to handle challenging situations with poise and professionalism.

Effective verbal communication skills for interaction with guests and team members.

Problem-solving skills to address incidents and emergencies efficiently.

Basic proficiency in using surveillance equipment and technology.

Physical fitness for the demands of patrolling and responding to incidents.

Languages: Proficiency in English; knowledge of Arabic is a plus.

Core Competencies:

Attentiveness & Vigilance: Proficiency Level - EXCELLENT

Customer Engagement: Proficiency Level - EXCELLENT

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Join to apply for the Loss Prevention Supervisor role at Fairmont Hotels & Resorts

Join to apply for the Loss Prevention Supervisor role at Fairmont Hotels & Resorts

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and decisive Loss Prevention Supervisor to join our team in Riyadh, Saudi Arabia. In this role, you will be responsible for developing and implementing strategies to prevent inventory loss, ensure the safety of employees and customers, and protect company assets.

• Develop and implement loss prevention policies and procedures
• Supervise and train loss prevention team members
• Conduct investigations into incidents of theft, fraud, or other security breaches
• Analyze data and prepare reports on loss prevention metrics and trends
• Collaborate with store management to address security concerns and implement solutions
• Monitor and maintain security systems and equipment
• Conduct regular security audits and risk assessments
• Ensure compliance with local laws and regulations related to security and loss prevention
• Respond to and manage emergency situations
• Liaise with law enforcement agencies when necessary
  
  

Qualifications

• 3-5 years of experience in loss prevention or retail security
• Supervisory experience preferred
• Bachelor's degree in Criminal Justice, Security Management, or related field preferred
• Loss Prevention Certification (LPC) or similar certification preferred
• Proficiency in loss prevention techniques and security systems
• Strong analytical and problem-solving skills
• Excellent leadership and team management abilities
• Effective communication skills, both verbal and written
• Proficiency in Microsoft Office suite and data analysis tools
• In-depth knowledge of retail industry and loss prevention best practices
• Understanding of local laws and regulations related to security and loss prevention
• Ability to handle confidential information with discretion
• Fluency in Arabic and English
• Flexibility to work various shifts, including nights, weekends, and holidays
  
  

Additional Information

Your Team And Working Environment

Join our dedicated and vigilant team as a Loss Prevention Supervisor , where leadership, attention to detail, and safeguarding company assets are at the core of everything we do. In this dynamic and responsibility-driven role, you’ll lead a professional team focused on preventing loss, ensuring safety, and maintaining a secure environment. Surrounded by committed colleagues who value teamwork and integrity, you’ll play a key role in protecting our people and property—one proactive measure at a time.

Our Commitment To Diversity & Inclusion

We are committed to fostering an inclusive and diverse workplace where everyone feels respected, supported, and empowered to grow. Regardless of background or experience, we celebrate individuality and provide equal opportunities for all team members to thrive and succeed.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Fairmont Hotels & Resorts by 2x

Sign in to set job alerts for “Loss Prevention Supervisor” roles. Store Manager - Sports | Saudi Only - Riyadh Store Manager - Sports | Saudi National Only Loss Prevention Manager (Saudi National )

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Join to apply for the Loss Prevention Agent role at Fairmont Hotels & Resorts

Join to apply for the Loss Prevention Agent role at Fairmont Hotels & Resorts

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a professional and vigilant Loss Prevention Agent to join our team in Riyadh, Saudi Arabia. As a key member of our security team, you will play a crucial role in protecting our assets, preventing theft, and maintaining a safe environment for our customers and employees.

• Monitor store activities through CCTV systems and physical patrols to detect and prevent theft, fraud, and other security breaches
• Conduct investigations into suspected shoplifting incidents and internal theft
• Implement and maintain loss prevention strategies and procedures
• Collaborate with store management to reduce inventory shrinkage and minimize losses
• Apprehend and process shoplifters in accordance with company policies and local laws
• Prepare detailed incident reports and maintain accurate documentation
• Train and educate store staff on loss prevention techniques and security protocols
• Assist in conducting regular inventory audits and identifying discrepancies
• Ensure compliance with Saudi Arabian laws and regulations related to retail security
• Respond to emergency situations and provide first responder assistance when necessary
  
  

Qualifications

• High school diploma or equivalent; security certification preferred
• Minimum of 2 years of experience in loss prevention, retail security, or related field
• Proficiency in surveillance techniques and operation of security systems
• Strong knowledge of loss prevention strategies and retail security best practices
• Excellent observation skills and attention to detail
• Ability to remain calm and professional in high-pressure situations
• Strong communication and interpersonal skills
• Proficiency in report writing and documentation
• Familiarity with inventory management systems and procedures
• Knowledge of Saudi Arabian laws and regulations related to retail security
• Physical ability to stand for extended periods and respond quickly to emergencies
• Flexibility to work various shifts, including nights, weekends, and holidays
• Fluency in Arabic and English (both written and spoken) is highly desirable
  
  

Additional Information

Your Team And Working Environment

Join our dedicated and vigilant team as a Loss Prevention Supervisor , where leadership, attention to detail, and safeguarding company assets are at the core of everything we do. In this dynamic and responsibility-driven role, you’ll lead a professional team focused on preventing loss, ensuring safety, and maintaining a secure environment. Surrounded by committed colleagues who value teamwork and integrity, you’ll play a key role in protecting our people and property—one proactive measure at a time.

Our Commitment To Diversity & Inclusion

We are committed to fostering an inclusive and diverse workplace where everyone feels respected, supported, and empowered to grow. Regardless of background or experience, we celebrate individuality and provide equal opportunities for all team members to thrive and succeed.

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other, Information Technology, and Management
• Industries Hospitality

Referrals increase your chances of interviewing at Fairmont Hotels & Resorts by 2x

Sign in to set job alerts for “Loss Prevention Agent” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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NRL’s client, a leading joint venture formed to deliver world-class EPC services within Saudi Arabia’s energy sector, is currently seeking candidates to join their business on long term contracts. This is an exciting opportunity to gain exposure to mega projects in the energy sector working with leading companies.

Our client is playing a key role in advancing the Kingdom’s strategic goals by enhancing domestic capabilities, fostering innovation, and contributing to the sustainable development of the energy and industrial landscape. Its mission is to deliver high-impact solutions for complex projects.

These positions are to start as soon as possible.

The Role

Working in the EPC project environment, the Loss Prevention (LP) Designer is responsible for execution of process safety and safety system (fire, H&S systems etc.) deliverables utilising MicroStation.


Requirements

To be approved by the end-client, the successful candidate must have the following experience / meet the below criteria:

• Previous experience working with Aramco

• 5+ years of experience

• English business proficiency (B2 or above)

• MicroStation Experience

What is Available

• Opportunity for long-term work on mega-projects with global businesses with a strong pipeline of work in the region.

• The package available is based on skills and experience

• Mobilisation support is available for the first 2 weeks

• Medical Insurance

• Life Insurance

• End-of-service benefits

About NRL
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future.

We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website.

#J-18808-Ljbffr

Job ID: 2871826 | Afaq - Warehouse Branch

Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for proactive and solution-based professionals who want to join our team as Loss Prevention Managers. In this key role, you will deliver security as a service to our operational sites across the end-to-end supply chain to protect our people and prevent loss.

Key job responsibilities

1. Support resilience of our business operations by contributing to emergency and crisis planning for sites within your area of responsibility.
2. Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards.
3. Serve as point of contact for and coordinate measures to manage risk with local management and external parties (e.g., law enforcement agencies and industry associations) on all security-related matters.
4. Ensure compliance of your assigned sites with Amazon global security standards.
5. Own Security and Loss Prevention-related projects on the local, regional, and country level.

A day in the life
As a Loss Prevention Manager, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analysing data reports, and conducting interviews. Your findings contribute to identifying vulnerabilities in our processes and you identify and drive mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems and, jointly with subject matter experts and external suppliers, maintain their functionality. Furthermore, you identify and act upon initiatives improving our physical security infrastructure and contribute directly to the budgetary planning for our external suppliers. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. Finally, you deliver loss prevention-related education and awareness programs to other teams across all management levels and manage the implementation of our Security and Loss Prevention plan.

About the team
Sitting within the Global Security Operations organisation, Security and Loss Prevention supports the accomplishment of Amazon´s business targets and the strengthening of our brand by effectively protecting against relevant threats and by managing security and loss prevention risks that could:

1. Put our associates and customers under jeopardy.
2. Disrupt the continuity of our business operations.
3. Inflict damage to our assets.
4. Have adverse impact on our brand reputation.

Working in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security during business conversations. We do this by preventing security and loss prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents to minimize any negative impact as well as thoroughly investigating security-related incidents to identify and remove root causes, preventing reoccurrence.BASIC QUALIFICATIONS

1. A degree or degree equivalent.
2. Relevant security- or risk-related experience (e.g., security services, asset protection, loss prevention, risk management, inventory management, investigations, supply chain, auditing, compliance, or similar).
3. Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
4. Advanced proficiency in written and verbal Arabic and English.

PREFERRED QUALIFICATIONS

Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we’d love to hear from you.

1. A relevant advanced degree, advanced degree equivalent, or industry certification.
2. Relevant experience with physical security systems, investigation techniques, and/or management of contract security officers.
3. Relevant experience with retail, warehouse, distribution center services, delivery service, or supply chain.
4. Relevant experience in working with data.
5. Driver’s license.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: December 4, 2024 (Updated about 1 month ago)

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

#J-18808-Ljbffr

NRL’s client, a leading joint venture formed to deliver world-class EPC services within Saudi Arabia’s energy sector, is currently seeking candidates to join their business on long term contracts. This is an exciting opportunity to gain exposure to mega projects in the energy sector working with leading companies.

Our client is playing a key role in advancing the Kingdom’s strategic goals by enhancing domestic capabilities, fostering innovation, and contributing to the sustainable development of the energy and industrial landscape. Its mission is to deliver high-impact solutions for complex projects.

These positions are to start as soon as possible.

The Role

Working in the EPC project environment, the Loss Prevention (LP) Designer is responsible for execution of process safety and safety system (fire, H&S systems etc.) deliverables utilising MicroStation. Requirements

To be approved by the end-client, the successful candidate must have the following experience / meet the below criteria:

• Previous experience working with Aramco

• 5+ years of experience

• English business proficiency (B2 or above)

• MicroStation Experience

What is Available

• Opportunity for long-term work on mega-projects with global businesses with a strong pipeline of work in the region.

• The package available is based on skills and experience

• Mobilisation support is available for the first 2 weeks

• Medical Insurance

• Life Insurance

• End-of-service benefits

About NRL
The NRL Group connect global companies with the right people to bring engineering projects to life. Supporting contracting companies with energy transition plans and working with our clients to create a cleaner, greener future. We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer. You can ensure you stay safe when job searching online by visiting the JobsAware website. #J-18808-Ljbffr

Description
Our operations network, known for our speed, accuracy, and exceptional service, delivers millions of packages and smiles to Amazon customers every day. To keep our operations network secure and assure operational continuity, we are looking for proactive and solution-based professionals who want to join our team as Loss Prevention Managers. In this key role, you will deliver security as a service to our operational sites across the end-to-end supply chain to protect our people and prevent loss.
Key job responsibilities
- Support resilience of our business operations by contributing to emergency and crisis planning for sites within your area of responsibility
- Contribute to the identification of vulnerabilities (e.g., loss, associate experience, process improvement) and define appropriate mitigating actions while ensuring compliance with legal and ethical standards
- Serve as point of contact for and coordinate measures to manage risk with local management and external parties (e.g., law enforcement agencies and industry associations) on all security-related matters
- Ensure compliance of your assigned sites with Amazon global security standards
- Own Security and Loss Prevention-related projects on the local, regional, and country level
A day in the life
As a Loss Prevention Manager, you will join a team of Security and Loss Prevention professionals providing security as a service to business customers across multiple business units within a dedicated geographical area. You perform regular physical security audits and investigate policy violations, security-related incidents, and loss events. During your investigations, you collect information by monitoring systems and tools, analysing data reports, and conducting interviews. Your findings contribute to identifying vulnerabilities in our processes and you identify and drive mitigating measures. You play a key role in maintaining the physical integrity of our sites by auditing and monitoring the health status of our systems and, jointly with subject matter experts and external suppliers, maintain their functionality. Furthermore, you identify and act upon initiatives improving our physical security infrastructure and contribute directly to the budgetary planning for our external suppliers. You interact on a daily basis with our external security service providers to ensure delivery of high-quality security services and a smooth customer experience. Finally, you deliver loss prevention-related education and awareness programs to other teams across all management levels and manage the implementation of our Security and Loss Prevention plan.
About the team
Sitting within the Global Security Operations organisation, Security and Loss Prevention supports the accomplishment of Amazon´s business targets and the strengthening of our brand by effectively protecting against relevant threats and by managing security and loss prevention risks that could:
- Put our associates and customers under jeopardy
- Disrupt the continuity of our business operations
- Inflict damage to our assets
- Have adverse impact on our brand reputation
Working in partnership with our stakeholders, we secure the Amazon supply chain end-to-end and promote security during business conversations. We do this by preventing security and loss prevention-related risks and vulnerabilities as early as possible, intervening in unfolding incidents to minimize any negative impact as well as thoroughly investigating security-related incidents to identify and remove root causes, preventing reoccurrence.
Basic Qualifications
- A degree or degree equivalent
- Relevant security- or risk-related experience (e.g., security services, asset protection, loss prevention, risk management, inventory management, investigations, supply chain, auditing, compliance, or similar)
- Relevant experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment
- Advanced proficiency in written and verbal Arabic and English.
Preferred Qualifications
Preferred qualifications are not required to apply for a position at Amazon. If you have all the basic qualifications above, we'd love to hear from you.
- A relevant advanced degree, advanced degree equivalent, or industry certification
- Relevant experience with physical security systems, investigation techniques, and/or management of contract security officers
- Relevant experience with retail, warehouse, distribution center services, delivery service, or supply chain
- Relevant experience in working with data
- Driver's license
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Additional Information**
**Job Number** 25039251
**Job Category** Loss Prevention & Security
**Location** W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Manages security/loss prevention operations on a daily basis. Areas of responsibilities include protection of property assets, employees, guests and property, accident and fire prevention and response. Ensures that all areas of the property are safe and secure. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
- 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
**CORE WORK ACTIVITIES**
**Managing Security/Loss Prevention Operations**
- Assists in the development and implementation of emergency procedures.
- Conducts investigation of all losses of property assets and refers to proper management for disposition.
- Deploys security staff to effectively monitor and protect property assets.
- Comply with all Corporate Loss Prevention safety and security management guidelines and procedures.
- Conduct periodic patrols of entire property and parking areas.
- Recognize success across areas of responsibility.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Identifies and makes recommendations for minimizing physical hazards and unsafe work practices.
- Implements action plans to monitor and control risk.
- Maintains required reports and documentation regarding patrols of property and parking areas.
- Provides means for obtaining necessary medical attention on a timely basis.
**Leading Security/Loss Prevention Teams**
- Attends pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to Loss Prevention officers.
- Celebrates successes by publicly recognizing the contributions of team members.
- Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
- Serves as a role model to demonstrate appropriate behaviors.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
**Ensuring Exceptional Customer Service**
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Meet quality standards and customer expectations on a daily basis.
- Incorporates guest safety and satisfaction as a component of departmental meetings with a focus on continuous improvement.
**Conducting Human Resources Activities**
- Assists in minimizing cost of accident claims through aggressive claims management.
- Brings issues to the attention of Human Resources as necessary.
- Completes proper documentation and reports all employee accident and general liability incidents to Claims Reporting Service.
- Conducts hourly employee performance appraisals according to Standard Operating Procedures.
- Complete disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Administer property policies fairly and consistently.
- Maintain first aid and CPR certifications required for Loss Prevention officers.
- Handles guest problems and complaints.
- Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Provides services that are above and beyond for customer satisfaction and retention.
**Additional Responsibilities**
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Develops and maintains a working relationship with local law enforcement authorities.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
W Hotels' mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests' passions to life. If you are original, innovative, and always looking towards the future of what's possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,? **begin** your purpose, **belong** to an amazing global? team, and **become** the best version of you.