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Join to apply for the Security Services Middle Office Associate role at JPMorganChase

Join to apply for the Security Services Middle Office Associate role at JPMorganChase

Job Description

The role is based in the Firm’s Security Services business. The Security Services business delivers investor solutions to help institutional client protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. We support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Our global clients include; Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise)

Job Description

The role is based in the Firm’s Security Services business. The Security Services business delivers investor solutions to help institutional client protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. We support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Our global clients include; Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise)

The Client Facing Team play a vital role in the day to day management of the Custody Middle Office. The Client Facing Team act of single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries and likewise the Team performs client outreach, on behalf of the various Operational Teams. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.

Job Responsibilities

• Work a part of a global Client Facing team providing direct support across a wide variety of products and markets
• Build strong internal and external working relationships and partnerships with JPM clients and operational teams to ensure we provide a best in class service offering
• Provide value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries.
• Perform root cause analysis of Asset Servicing (COAC's and Income), Cash, FX and Trade issues / enquiries for internal and external stakeholders and review opportunities to encourage them to utilise JPM offered products for self-serviceable opportunities.
• Identify opportunities to reduce client enquiries, improve client STP rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes
  
  

• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
• Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous
• Ability to multitask and work in a fast paced environment essential
  
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other

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Job Description
The role is based in the Firm's Security Services business. The Security Services business delivers investor solutions to help institutional client protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. We support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Our global clients include; Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise)

The Client Facing Team play a vital role in the day to day management of the Custody Middle Office. The Client Facing Team act of single point of contact for client's in respect of their Trade, Cash and Asset Servicing enquiries and likewise the Team performs client outreach, on behalf of the various Operational Teams. Key focus areas for the role are proactivity, responsiveness, knowledge and drive for excellence.

Job Responsibilities

• Work a part of a global Client Facing team providing direct support across a wide variety of products and markets
• Build strong internal and external working relationships and partnerships with JPM clients and operational teams to ensure we provide a best in class service offering
• Provide value add client service and operational subject matter expertise for Asset Servicing, Cash, FX and Trade enquiries.
• Perform root cause analysis of Asset Servicing (COAC's and Income), Cash, FX and Trade issues / enquiries for internal and external stakeholders and review opportunities to encourage them to utilise JPM offered products for self-serviceable opportunities.
• Identify opportunities to reduce client enquiries, improve client STP rates for cash, FX, Asset Servicing and trade instructions, manual fax reduction / any bespoke client processes

Required Qualifications, Capabilities, And Skills

• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
• Some industry/product knowledge in Trades, Cash or Asset Servicing would be advantageous
• Ability to multitask and work in a fast paced environment essential

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About The Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Sales Manager - Digital Transformation & Cyber Security Services

Our client, a leading Saudi Arabian Digital Transformation and Technology Solutions provider is looking to hire a Sales Manager - KSA, managing government & private clients advising on Cloud, Cyber Security & Smart City projects.preferred local national.

JOB OBJECTIVE: Provide strategic direction, accountability & vision for designated COMPANY’s clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction.

Day to Day Operations:

• Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell COMPANY’s range of Digital Transformation solutions.

• Recommend budgets and monitor financial performance versus the budget so that the business is aware of forecasted revenues.

• Maximize penetration of COMPANY’s solutions and product offerings among large existing clients, as well as new prospects.

• Design short and long-term growth strategies, as well as prepare execution plans to achieve & surpass targets.

• Build and sustain long-term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions.

• Serve as the key point of contact for key accounts and customer stakeholders.

• Bring consulting skills and capabilities to the table by advising internal resources on pre-sale, sale, and delivery strategies & tactics.

• Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.

• Ensure adherence to expected performance levels and proactively identify new requirements for all key clients.

• Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.

• Support key clients in their Digital Transformation journey by becoming their trusted partner.

• Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.

• Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.

Budgets and Plans: Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts, areas of underperformance, and opportunities for improvement

Strategy /Tactical : Be involved in short- and long-range growth strategies, preparing execution plans to achieve targets.

Operational Excellence: Monitor and apply market research, as well as industry best practices and emerging trends that can be applied to COMPANY’s.

People Development: Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration.

Track individual KPIs to ensure optimum output and delivery efficacy

Continuous Improvement: Motivate one’s team and identify opportunities to take part in change initiatives, programs & projects that reflect international best practices and changes in the competitive environment.

Policies, Processes & Procedures: Recommend improvements and contribute to the implementation of procedures & controls so that all relevant procedural requirements are fulfilled while delivering the highest quality of service to customers.

MIS & Reports: Prepare MIS statements and reports to meet the departments and COMPANY’s requirements, policies and standards.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Social Science, Business Management, or equivalent
• Experience with related advisory services, management, or technical consultancy
• ITIL v3 Practitioner or v4 Foundation preferred
• 6+ years of experience in a client servicing or partner relationship role

Job Specific Skills:

• Knowledge of Digital Transformation, Smart Cities / Nations, Cloud, and Cyber Security.
• Understanding of partnership processes & industry best practices.
• Excellent communication and interpersonal skills.
• Excellent analytical and quantitative thinking skills.

Upload your resume and our tool will compare it to the requirements for this job like recruiters do.

Sales Manager - Digital Transformation & Cyber Security Services

Our client, a leading Saudi Arabian Digital Transformation and Technology Solutions provider is looking to hire a Sales Manager - KSA, managing government & private clients advising on Cloud, Cyber Security & Smart City projects. preferred local national.

JOB OBJECTIVE: Provide strategic direction, accountability & vision for designated COMPANY’s clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction.

Day to Day Operations:

• Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell COMPANY’s range of Digital Transformation solutions.

• Recommend budgets and monitor financial performance versus the budget so that the business is aware of forecasted revenues.

• Maximize penetration of COMPANY’s solutions and product offerings among large existing clients, as well as new prospects.

• Design short and long-term growth strategies, as well as prepare execution plans to achieve & surpass targets.

• Build and sustain long-term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions.

• Serve as the key point of contact for key accounts and customer stakeholders.

• Bring consulting skills and capabilities to the table by advising internal resources on pre-sale, sale, and delivery strategies & tactics.

• Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.

• Ensure adherence to expected performance levels and proactively identify new requirements for all key clients.

• Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.

• Support key clients in their Digital Transformation journey by becoming their trusted partner.

• Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.

• Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.

Budgets and Plans: Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts, areas of underperformance, and opportunities for improvement

Strategy /Tactical : Be involved in short- and long-range growth strategies, preparing execution plans to achieve targets.

Operational Excellence: Monitor and apply market research, as well as industry best practices and emerging trends that can be applied to COMPANY’s.

People Development: Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration.

Track individual KPIs to ensure optimum output and delivery efficacy

Continuous Improvement: Motivate one’s team and identify opportunities to take part in change initiatives, programs & projects that reflect international best practices and changes in the competitive environment.

Policies, Processes & Procedures: Recommend improvements and contribute to the implementation of procedures & controls so that all relevant procedural requirements are fulfilled while delivering the highest quality of service to customers.

MIS & Reports: Prepare MIS statements and reports to meet the departments and COMPANY’s requirements, policies and standards.

Minimum Qualifications:

• Bachelor’s Degree in Computer Science, Social Science, Business Management, or equivalent
• Experience with related advisory services, management, or technical consultancy
• ITIL v3 Practitioner or v4 Foundation preferred
• 6+ years of experience in a client servicing or partner relationship role

Job Specific Skills:

• Knowledge of Digital Transformation, Smart Cities / Nations, Cloud, and Cyber Security.
• Understanding of partnership processes & industry best practices.
• Excellent communication and interpersonal skills.
• Excellent analytical and quantitative thinking skills.

Upload your resume and our tool will compare it to the requirements for this job like recruiters do.

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion it s a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).

You'll actively manage work queues, perform operational tasks, and update tickets with resolution actions. By identifying issues and errors early on, you'll log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed. Your role includes executing changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals.

Collaborative efforts are at the heart of this role. You'll work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes. Your analytical skills will be key in auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports to identify automation opportunities.

As a go-to for initial client escalations, you'll assist L1 Security Engineers with triage and troubleshooting, and support project work when required. Your contributions to the change management process will ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.

To thrive in this role, you need to have:

• Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
• Proficiency in active listening, with techniques like paraphrasing and probing for further information.
• Excellent planning skills, able to anticipate and adjust to changing circumstances.
• Strong ability to communicate and engage across different cultures and social groups.
• Adaptability to changing conditions and flexibility in approach.
• Client-focused mindset, always putting their needs and positive experience first.
• A positive outlook and the ability to work well under pressure.
• Willingness to put in longer hours when necessary.
• Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.

Additional Information

Job Number

Job CategoryLoss Prevention & Security

LocationFour Points by Sheraton King Abdulaziz Road, King Abdulaziz Road, Riyadh, Saudi Arabia, Saudi Arabia, 12233

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

DESCRIPTION

The Amazon Web Services Professional Services (ProServe) team is seeking a Delivery Consultant to join AWS. In this role, you’ll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You’ll drive customer success through the cloud journey, providing technical expertise and best practices throughout the project lifecycle. You’ll architect complex, scalable, and secure solutions tailored to meet each customer’s needs. You’ll gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors, you will provide guidance on industry trends, emerging technologies, and innovative solutions, and you will lead the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

About the team and culture: AWS fosters an inclusive environment with opportunities for mentorship and career growth. AWS emphasizes work-life balance and flexible working culture where possible.

Overview

The Amazon Web Services Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services (AWS). In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives. You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer. You’ll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS. As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.

The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.

1. Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs
2. Providing technical guidance and troubleshooting support throughout project delivery
3. Collaborating with stakeholders to gather requirements and propose effective migration strategies
4. Acting as a trusted advisor to customers on industry trends and emerging technologies
5. Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

About AWS:

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture - Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth - We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• 7+ years of experience as a technical specialist in customer-facing roles
• Experience driving discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
• Hands-on experience leading the design, development and deployment of business software at scale or current hands-on technology infrastructure, network, compute, storage, and virtualization experience
• Experience with automation, scripting (e.g., Terraform, Python) and application migration and modernization
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Bachelor’s degree, or equivalent experience, in Computer Science, Engineering, Mathematics or a related field
• AWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)
• Experience in an Architect role or similar with strong track record of implementing AWS services in a variety of distributed computing environments
• Large scale migration experience Data Center to Data Center and/or Data Center to Cloud
• Infrastructure automation through DevOps scripting (e.g. shell, Python, Ruby, Powershell)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.