130 Retail Sales Associate jobs in Riyadh

About the Company :

Our client is a leading retail brand in the sanitary ware sector, offering premium-quality products and exceptional customer service. With a strong presence in the Kingdom, they are seeking a motivated Sales Associate to join their Riyadh team and contribute to their continued growth.

Role Purpose :

The Sales Associate will play a key role in delivering outstanding customer experiences, achieving sales targets, and maintaining the company's reputation for excellence. This is a client-facing role that requires strong communication skills, cultural understanding, and a passion for retail.

Key Responsibilities :

Greet and engage customers, providing tailored product recommendations.

Assist customers in identifying products that meet their needs and preferences.

Drive sales by achieving individual and store targets.

Maintain an up-to-date knowledge of products, promotions, and retail trends.

Ensure high standards of store presentation and product display.

Handle customer inquiries, complaints, and after-sales support in a professional manner.

Work collaboratively with the team to achieve overall store goals.

Requirements :

Currently based in KSA

Retail experience is mandatory (any retail sector is acceptable).

Arabic fluency is required; English is an advantage.

Strong interpersonal and communication skills.

Working days : 5.5 days per week, 9 hours per day.

Sales-driven mindset with customer service orientation.

What our clientOffers :

Opportunity to grow within a reputable retail brand in the sanitary ware industry.

A supportive and professional working environment.

Customer Service Assistant - Riyadh

My client is a leading UK retailer expanding into the Middle east with a number of new store Openings over Summer 2025

We are seeking customer focused individuals who have an understanding nature and can guide our customers to the right products for their needs

First and foremost, you’ll be in a fun, fast-paced retail role and if you love working for the brand, you could move onwards and upwards in the company. You’ll receive competitive pay and benefits tailored to Saudi Arabia

We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.

You will help our customers, by assisting them with queries, advice and great service.

You will keep our stores looking their best, replenishing stock, handling deliveries, and creatively merchandising new displays, all whilst remaining a friendly face within the store.

We have both full and part time roles available and a variety of shift patterns to suit you

Looking forward to hearing from you!

If you have got retail experience already, all the better.

What is most important though is having plenty of enthusiasm and energy—nothing stands still here, least of all you.

That also means being able to learn the role quickly, even if you haven’t done retail work before but you’re a good listener and great communicator, you will be up to speed in no time and ready to play a valued role in your team.

*To be successful in role, valid security checks must be completed.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

We are a leading Saudi digital transformation company enabling organizations to connect people, processes, and technology seamlessly. Through innovative IT solutions and enterprise systems, MIS Connect empowers businesses to enhance efficiency, collaboration, and security — driving smarter operations and sustainable growth across sectors.

As a Customer Service Specialist at MIS Connect , you will be the first point of contact for our clients, ensuring every interaction reflects our commitment to excellence, efficiency, and customer satisfaction. You will play a vital role in supporting our digital transformation services by addressing inquiries, resolving technical and service-related issues, and guiding clients through our solutions to ensure a seamless and positive experience.

• Handle client inquiries through phone, email, and chat in a professional and timely manner.
• Provide accurate information about MIS Connect’s digital solutions, services, and support policies.
• Resolve client concerns efficiently and elevate technical or service-related issues when necessary.
• Document interactions, issues, and client feedback to support continuous improvement in our processes and service quality.
• Collaborate closely with internal teams — including technical support, project management, and operations — to ensure a seamless and exceptional client experience.

• 2+ years of experience in customer service or client support, preferably within open banking companies.
• Proven ability to deliver excellent service and support in a fast‑paced, technology‑driven environment.
• Strong communication, problem‑solving, and analytical skills.
• Ability to manage multiple tasks, stay organized, and perform well under pressure.
• A proactive team player with a positive attitude and a commitment to continuous improvement.

Mid‑Senior level

Full‑time

• Customer Service
• Business Development
• General Business

Banking and Investment Banking

Get notified about new Customer Service Specialist jobs in Riyadh, Saudi Arabia .

Overview

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) adherence
  • Customer Satisfaction (CSAT) scores
  • Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

Overview

This person will be responsible for answering customers´ inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services´KPIs and deliver a high performance with focus in high quality.

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

• Entry level

• Full-time

• Customer Service

• Technology, Information and Media

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) adherence
  • Customer Satisfaction (CSAT) scores
  • Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

Join to apply for the Customer Service Representative role at Tetra Pak

Join to apply for the Customer Service Representative role at Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

The successful candidate will be based in Arabia area and will report to the Customer Service and Design Director.

What You Will Do

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with the customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations
  
  

• 02 - 03 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM
• Ability to work independently and under pressure, and keeping an eye on details
  
  

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Packaging and Containers Manufacturing

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Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

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