57 Retail Sales Associate jobs in Riyadh

2 months ago Be among the first 25 applicants

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The Assistant Manager - Retail Buyer at Six Flags Qiddiya City is responsible for developing product assortments using market trend analysis and managing sales and margins. The role involves evaluating suppliers and vendors, negotiating contracts, managing inventory, and planning sales forecasts in close coordination with merchandising and operations teams. The individual will also identify growth opportunities and risks in assortment planning, develop contingency strategies, build strong vendor relationships, and create detailed promotional programs.

Collective Responsibilities

• Comply with Six Flags Qiddiya's code of conduct and ethics
• Promote and uphold the vision, mission, values, and culture of Six Flags Qiddiya
• Commit to the organization's rules and regulations
• Perform tasks aligned with organizational goals
• Share expertise with the team and encourage their development
  
  
  

• Develop and implement a global strategy for supply chain management, including procurement, inventory goals, and supplier agreements
• Partner with purchasing managers/directors to negotiate long-term supplier agreements, optimize supplier base, and implement consistent pricing terms
• Prepare purchase orders and ensure accurate system input for processing
• Track vendor orders to ensure timely delivery of products
• Develop plan-o-grams as required and coordinate their implementation with park managers and personnel
• Ensure 100% compliance with standard operating procedures, company policies, and government guidelines
• Direct, coordinate, and manage the execution of supply chain, purchasing, and inventory policies
• Plan and oversee activities of purchasing, warehousing, and related teams
  
  
  

• Analyze purchasing and inventory data to forecast requirements
• Analyze consumer buying patterns and predict future trends
• Regularly review performance indicators such as sales and discount levels
• Manage stock levels and respond to changes in demand and logistics
• Meet suppliers and negotiate contract terms
• Maintain relationships with existing suppliers and source new suppliers for future products
• Liaise with other business units to ensure project completion
• Attend local and international trade fairs to select and assemble product collections
• Participate in promotional activities and present new product ranges to retail operation teams
• Ensure supply meets demand by liaising with the Retail Operations team
• Gather customer feedback and implement improvements
• Track daily sales and monitor sell-through rates
• Train and mentor new/junior team members
• Coordinate external communications to support supply chain objectives and ensure resource effectiveness
• Maintain inventory data, levels, and cycle turns per company guidelines
  
  
  

• High school diploma or higher
  
  

• 5-8 years of progressive experience in purchasing and supply chain management, with extensive knowledge of retail products
• Experience in the theme park industry or similar operational environments is preferred
  
  

• Proficiency in Microsoft Excel, Word, and Access
• Fluent in English
• Strong retail product knowledge and trend-spotting capabilities
• Financial acumen and vendor relationship management expertise
• Advanced computer, analytical, and problem-solving skills

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries IT Services and IT Consulting

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The Assistant Manager - Retail Buyer at Six Flags Qiddiya City is responsible for developing product assortments using market trend analysis and managing sales and margins. The role involves evaluating suppliers and vendors, negotiating contracts, managing inventory, and planning sales forecasts in close coordination with merchandising and operations teams. The individual will also identify growth opportunities and risks in assortment planning, develop contingency strategies, build strong vendor relationships, and create detailed promotional programs.

Collective Responsibilities

• Comply with Six Flags Qiddiya's code of conduct and ethics
• Promote and uphold the vision, mission, values, and culture of Six Flags Qiddiya
• Commit to the organization's rules and regulations
• Perform tasks aligned with organizational goals
• Share expertise with the team and encourage their development
  
  

• Develop and implement a global strategy for supply chain management, including procurement, inventory goals, and supplier agreements
• Partner with purchasing managers/directors to negotiate long-term supplier agreements, optimize supplier base, and implement consistent pricing terms
• Prepare purchase orders and ensure accurate system input for processing
• Track vendor orders to ensure timely delivery of products
• Develop plan-o-grams as required and coordinate their implementation with park managers and personnel
• Ensure 100% compliance with standard operating procedures, company policies, and government guidelines
• Direct, coordinate, and manage the execution of supply chain, purchasing, and inventory policies
• Plan and oversee activities of purchasing, warehousing, and related teams
  
  

• Analyze purchasing and inventory data to forecast requirements
• Analyze consumer buying patterns and predict future trends
• Regularly review performance indicators such as sales and discount levels
• Manage stock levels and respond to changes in demand and logistics
• Meet suppliers and negotiate contract terms
• Maintain relationships with existing suppliers and source new suppliers for future products
• Liaise with other business units to ensure project completion
• Attend local and international trade fairs to select and assemble product collections
• Participate in promotional activities and present new product ranges to retail operation teams
• Ensure supply meets demand by liaising with the Retail Operations team
• Gather customer feedback and implement improvements
• Track daily sales and monitor sell-through rates
• Train and mentor new/junior team members
• Coordinate external communications to support supply chain objectives and ensure resource effectiveness
• Maintain inventory data, levels, and cycle turns per company guidelines
  
  

• High school diploma or higher
  
  

• 5-8 years of progressive experience in purchasing and supply chain management, with extensive knowledge of retail products
• Experience in the theme park industry or similar operational environments is preferred
  
  

• Proficiency in Microsoft Excel, Word, and Access
• Fluent in English
• Strong retail product knowledge and trend-spotting capabilities
• Financial acumen and vendor relationship management expertise
• Advanced computer, analytical, and problem-solving skills

2 months ago Be among the first 25 applicants

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At Aquarabia Qiddiya City, the Assistant Manager - Retail Operations will oversee the daily operations of retail outlets, ensuring efficient store management, inventory control, and exceptional guest service. This role is responsible for supervising retail staff, maintaining visual merchandising standards, and supporting revenue growth through strategic sales initiatives. The Assistant Manager will collaborate with the Retail Operations department to manage stock levels and ensure all retail spaces meet company standards while delivering an outstanding guest experience. Additionally, the role involves handling guest inquiries and complaints, as well as ensuring compliance with safety and operational procedures.

Requirements

Education & Experience

• Comply with Six Flags Qiddiya's code of conduct and ethics
• Promote Six Flags Qiddiya's vision, mission, and values
• Contribute to Six Flags Qiddiya's culture and uphold company rules and regulations
• Perform tasks as directed to support organizational goals
• Share expertise with the team and encourage their professional growth
• Job-Specific Responsibilities
• Supervise daily retail operations, ensuring stores are well-stocked, staff are properly trained, and guest service is of the highest standard
• Assist in managing and training retail staff to ensure product knowledge and exceptional guest service
• Monitor inventory levels, reorder products timely, and manage stock rotation to minimize waste and shortages
• Implement and maintain visual merchandising standards aligned with company branding
• Analyze sales data to identify trends and opportunities to increase revenue, adjusting displays and sales tactics accordingly
• Collaborate with the Retail Operations Manager to develop and execute promotions, seasonal offerings, and special events
• Handle guest inquiries and complaints, ensuring quick resolution for a positive guest experience
• Support the development of sales strategies to drive revenue and achieve department goals
• Oversee cash handling and financial transactions, ensuring proper procedures and resolution of discrepancies
• Assist in scheduling staff shifts to ensure proper coverage during peak and off-peak hours
• Conduct regular audits of inventory and retail sales to maintain accuracy and compliance with company policies
• Work closely with vendors and suppliers to ensure timely delivery and negotiate favorable terms when possible
• Ensure compliance with safety and health regulations, maintaining a clean and safe environment for both staff and guests
• Provide reports on retail performance to senior management, identifying areas for improvement and recommending strategies for growth
• Monitor retail performance metrics, including sales volume, guest satisfaction, and staff productivity, to optimize operations
• Coordinate with the marketing team to align retail promotions with park-wide events, ensuring that product offerings and displays complement overall marketing campaigns
• Assist in managing vendor relationships, negotiating contracts, and ensuring timely delivery of high-quality products that meet guest preferences and demand

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries IT Services and IT Consulting

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Join to apply for the Assistant Manager - Retail Operations role at Apparel Group

Join to apply for the Assistant Manager - Retail Operations role at Apparel Group

Objective:

This position is responsible for supporting the daily retail operations across stores, ensuring adherence to standard operating procedures, optimizing store performance, and enhancing customer satisfaction. The role also contributes to achieving business targets through operational excellence, staff development, and in-store execution.

Job Description

Objective:

This position is responsible for supporting the daily retail operations across stores, ensuring adherence to standard operating procedures, optimizing store performance, and enhancing customer satisfaction. The role also contributes to achieving business targets through operational excellence, staff development, and in-store execution.

Key Responsibilities:

Sales and Profitability

• Support achievement of sales KPIs such as units per transaction, average transaction value, sales per square foot, and conversion rates.
• Assist Store Managers in setting and tracking sales targets to optimize store-level performance.
• Monitor operational expenses and implement cost-control measures including process automation.
• Ensure strict adherence to company SOPs, policies, and loss prevention guidelines across all stores.
• Oversee consistent execution of visual merchandising standards across all locations.
• Participate in staff recruitment and training on sales techniques, customer service, and brand etiquette.
• Contribute to annual performance evaluations by supporting coaching, feedback, and employee motivation.
• Make informed decisions on store operations and visual presentation based on performance analysis.
  
  

• Identify training needs in collaboration with the Training and HR teams.
• Assist in developing succession plans to build a strong internal talent pipeline.
• Support the setting and evaluation of KPIs/KRAs for direct subordinates.
• Assist in selection and recruitment of store-level staff as needed.
• Facilitate technical and behavioral skill development through learning initiatives.
  
  

• Participate in regular sales and operational review meetings.
• Provide timely performance feedback to store teams in alignment with business goals.
• Ensure store participation in loyalty initiatives like 'Club Apparel'.
• Assist in preparing reports and insights for senior management reviews.
  
  

• Track inventory levels in collaboration with Brand and Planning teams.
• Strengthen the link between stores, buyers, and planners to ensure optimal stock flow.
• Flag slow-moving or outdated stock and support execution of clearance actions.
• Promote adherence to inventory control and shrinkage prevention protocols.
  
  

• Provide operational inputs during the design and layout of new stores.
• Assist in drafting and monitoring new store opening timelines.
• Coordinate with store design and project teams to ensure timely handovers.
• Support merchandising setup and store readiness during pre-opening phases.
  
  

• Recommend initiatives to improve brand visibility and customer engagement.
• Coordinate with internal teams to ensure compliance with legal and operational requirements related to store setup and functioning.
  
  

• 5-7 years of progressive experience in retail operations, with at least 3 years in a supervisory or assistant managerial role.
• Demonstrated ability to support multi-store operations, team leadership, and operational compliance.
• Strong analytical, communication, and interpersonal skills.
• Bachelor's degree in Retail Management, Business Administration, or a related field preferred.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Retail

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Jobs for Humanity is partnering with BLS International to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: BLS International

We are seeking a dedicated and empathetic Customer Service Executive to join our team. In this role, you will play a pivotal role in enhancing our customers' experiences by providing outstanding support, addressing their inquiries, and resolving their issues effectively. You are the front line of service and, thus, directly affect customer satisfaction and loyalty.

Job Purpose

The primary purpose of the Customer Service Executive is to deliver exceptional support to customers. You are expected to handle customer inquiries and issues promptly and effectively, facilitating a positive experience with our company's products and services. This includes using CRM technologies and your extensive product knowledge to ensure our customers have the accurate information they need.

Job Duties And Responsibilities

• Providing customer support via various channels (phone, email, live chat, etc.)
• Resolving customer issues in a timely and effective manner
• Ensuring customers have a positive experience with our products or services
• Communicating effectively and empathetically with customers
• Demonstrating problem solving skills and staying calm in difficult situations
• Using CRM software proficiently to manage customer interactions
• Keeping updated on the company's product portfolio and features
  
  

• Proven experience in customer support
• Strong issue resolution skills
• Ability to consistently provide a positive customer experience
• Excellent communication skills
• Good problem solving abilities
• Deep empathy and the capacity to remain calm in challenging situations
• Experience with CRM software
• Solid understanding of product specifications and features

As the global leader in trusted technology services, empowering secure mobility for governments and citizens, VFS Global embraces technological innovation including Generative AI to support governments and diplomatic missions worldwide. The company manages non-judgmental and administrative tasks related to applications for visa, passport, and consular services for its governments, increasing productivity and enabling them to focus entirely on the critical task of assessment.

With a responsible approach to technology development, adoption and integration, the company prioritizes ethical practices and sustainability while serving as a trusted partner to69 governments.

Operating3616 Application Centresin158 countries, VFS Global has efficiently processed more than311 million applicationssince 2001 and over160.51 million biometric enrolmentssince 2007.

We are seeking a dedicated and customer-focused Customer Service Officer to join our team in Riyadh, Saudi Arabia. As a vital member of our organization, you will be responsible for providing exceptional support to our valued customers, ensuring their satisfaction, and maintaining our reputation for excellence.

• Serve as the primary point of contact for customer inquiries, concerns, and requests
• Respond promptly and professionally to customer communications via phone, email, and chat
• Analyze and resolve customer issues efficiently, escalating complex problems when necessary
• Maintain accurate records of customer interactions and transactions using CRM software
• Collaborate with cross-functional teams to ensure timely resolution of customer concerns
• Identify and communicate recurring customer issues to management for process improvement
• Provide product and service information to customers, assisting with selection and purchasing decisions
• Process orders, refunds, and exchanges in accordance with company policies
• Participate in ongoing training to stay updated on company products, services, and policies
• Contribute to a positive team environment by sharing best practices and supporting colleagues
• Bachelor's degree in Business Administration, Communications, or a related field
• Proven experience in customer service, preferably in a similar industry
• Fluency in English and Arabic, both written and spoken
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in CRM software and Microsoft Office Suite
• Ability to multitask and work efficiently in a fast-paced environment
• Customer-oriented mindset with a friendly and empathetic approach
• Excellent time management and organizational skills
• Adaptability to changing priorities and ability to work under pressure
• Knowledge of industry-specific practices and trends (preferred)
• Commitment to continuous learning and professional development

This person will be responsible for answering customers' inquiries in foreign languages according to company standards and will work as a part of the Customer Service Team. Customer Service Representative is expected to be focused on Customer Services' KPIs and deliver a high performance with focus in high quality.

Key responsibilities

• Communication with customers in written and via phone with defined SLA (response time) and quality standards
• Keeping records of customer's interaction and contacts
• Researching required information using internal systems and resources
• Communication and coordination with CS Team members, internal departments, and GB offices
• Following-up in customer inquiries not immediately resolved
• dentifying and escalating priority issues
• Recommending process improvements
• Duties and responsibilities can be changed after arrangement
• Providing customers with correct and complete information
• Ensuring maintaining of KPIs and SLAs
• Ensuring the contact logging software is correctly used to allow reports and analysis
• Maintaining internal rules

Qualifications

• Secondary education degree or University degree (Bc/MA)
• Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
• Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
• PC literate with experience with MS Office
• Previous experience in Customer Service is an advantage (international environment is a significant advantage)
• Customer oriented
• Attention to detail and accuracy
• Enjoys a fast paced, ever-changing environment
• Team player
• Good analytical skills, focused on problem solving
• Ability to handle stress
• Multi-tasking
• Experience with Salesforce

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries Technology, Information and Media

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Riyadh, Riyadh, Saudi Arabia 20 hours ago

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Join to apply for the Customer Service Representative role at Tetra Pak

Join to apply for the Customer Service Representative role at Tetra Pak

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of - for food, people and the planet.

Job Summary

We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

The successful candidate will be based in Arabia area and will report to the Customer Service and Design Director.

What You Will Do

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with the customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations
  
  

• 02 - 03 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM
• Ability to work independently and under pressure, and keeping an eye on details
  
  

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Packaging and Containers Manufacturing

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Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

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