81 Alshaya Group jobs in Riyadh

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Overview

IBEA fully automates B2B payments to vendors, addressing the chronic issue of delayed supplier payments. By streamlining day-to-day operations with AP automation, IBEA enables rapid scalability, accelerates business visibility, and reduces fraud risks. Our solutions improve financial, cost, and cash controls, modernizing AP departments and monetizing supplier payments in unprecedented ways.

This is a full-time hybrid role for a Customer Service Specialist based in Riyadh, with some work from home acceptable. The Customer Service Specialist will handle day-to-day supplier support, ensuring high levels of customer satisfaction and an excellent customer experience. Responsibilities include enrolling suppliers, customer inquiries, resolving issues promptly, and managing phone etiquette professionally.

• Customer Support, Customer Service, and Customer Satisfaction skills
• Phone Etiquette and Customer Experience skills
• Excellent communication and interpersonal abilities
• Proficiency in using customer service software and tools
• Ability to work independently and in a team environment
• Experience in the payments industry is a plus
• Bachelor''s degree in Business, Communications, or related field is preferred

• Entry level

• Full-time

Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

The ideal candidate will have a passion for delivering exceptional customer service and the ability to fast solve customers issues.

• Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns
• Assist customers in product selection, providing information about features, pricing, and promotions
• Process customer orders, returns, and exchanges accurately and efficiently
• Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers
• Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers

• Proven experience in a customer service role, preferably in a retail environment
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a busy retail setting
• Passion for the beauty industry and a willingness to learn about new products and trends
• Strong problem-solving skills and the ability to remain calm and professional in challenging situations
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays

Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. Keeta is revolutionizing the food delivery space. As a dynamic and innovative global platform, Keeta leverages cutting-edge technology to provide fast, reliable, and seamless food delivery experiences. With the mission "We help people eat better, live better", Keeta launched in 2023 and has rapidly expanded across key regions, including Hong Kong, Saudi Arabia and now in Brazil.

At Keeta , we believe that every customer interaction is a chance to build trust, solve problems, and create impact. If you’re passionate about delivering exceptional service and want to grow your career in a dynamic, fast-paced environment — this role is for you!

• Handle customer inquiries & complaints across phone, chat, email, and more


• Provide clear information about our products & services


• Support customers with orders (placement, changes, cancellations)


• Track deliveries & coordinate with teams (Logistics, Sales, Tech/Product)


• Resolve issues related to delivery, payment, or service


• Maintain professionalism and represent the Keeta brand in every interaction


• Share customer feedback to help us improve


• Join training sessions to stay up to date on products & policies


• Be flexible to work in shifts (24-hour rotation)

Innovation-Driven: Keeta uses the advanced technology solutions to disrupt the traditional food delivery landscape, making every order smarter and faster.

Fast-Growing & Dynamic: Keeta is expanding quickly, offering endless opportunities for personal and professional growth.

Global Impact: Join a company that’s transforming the way people enjoy food, impacting communities around the world.

• 0–1 year experience (no experience needed)


• Fluent in Arabic & English, with excellent communication skills


• Typing speed: ~40 WPM preferred


• Strong multitasking, problem-solving, and customer-focused mindset

Apply now or reach out to our talent team to learn more.

• Seniority level: Entry level


• Employment type: Full-time


• Job function: Customer Service


• Industries: Technology, Information and Media and Transportation, Logistics, Supply Chain and Storage

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services, as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.


• Follows the day-to-day operations related to own job to ensure continuity of work.


• Addresses all customers’ service needs as per quality standards.


• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.


• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction


• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation


• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

• Bachelor’s in Hospitality or equivalent


• 1-3 years relevant experience.

• Entry level

• Full-time

• Customer Service and Sales

• Hospitality and Public Relations and Communications Services

• Supervise daily operations of the customer service team across in-store, phone, email, and digital communication channels.
• Provide coaching, mentoring, and support to team members—promoting a culture of collaboration, accountability, and continuous learning.
• Monitor and analyze customer service metrics and performance, identifying opportunities to enhance service delivery and achieve KPIs.
• Handle complex customer inquiries and escalations, ensuring timely, empathetic, and effective resolution aligned with Niceone values.
• Coordinate with sales, ecommerce, and product teams to relay customer feedback and contribute to improvements in products and processes.
• Develop and implement standard operating procedures to optimize workflows and consistency of service.
• Facilitate training sessions and knowledge sharing to ensure product and policy updates are communicated across the team.
• Support recruitment, onboarding, and performance evaluations for customer service staff.
• Champion a positive, inclusive, and customer-focused environment that reflects Niceone’s brand and mission.
  
  

• Bachelor’s degree in Business, Communications, or a related field, or equivalent practical experience.
• Minimum of 2 years of experience in a customer service supervisory or team lead role; retail or ecommerce experience preferred.
• Proven ability to coach, motivate, and develop team members in a dynamic, high-volume environment.
• Exceptional verbal and written communication skills in both Arabic and English.
• Strong problem-solving abilities and the capacity to handle challenging situations with professionalism and empathy.
• Proficient in the use of customer service software, CRM, and digital productivity tools; experience with reporting and analytics is an advantage.
• Organized, detail-oriented, and able to manage multiple priorities and deadlines.
  
  

• Respectful, approachable, and dedicated to empowering diverse team members.
• Adaptable to new technologies, evolving processes, and business growth.
• High level of integrity and accountability in all customer, team, and management interactions.
• Proactive in identifying service gaps and driving continuous improvement initiatives.
• Committed to upholding Niceone’s reputation for customer excellence and inclusivity.
  
  

• Comprehensive onboarding and continuous learning on products, systems, and service best practices.
• Opportunities to lead impactful projects and contribute to operational strategy.
• Clear advancement pathways to senior customer service, operations, or management roles within Niceone.
• Recognition, rewards, and ongoing support for outstanding team leadership and customer outcomes.
  
  

Apply locations: Saudi Arabia - Riyadh
Time type: Full time
Posted on: Posted 18 Days Ago
Job requisition id: JR

1. Communication with customers in written and via phone with defined SLA (response time) and quality standards
2. Keeping records of customer’s interaction and contacts
3. Researching required information using internal systems and resources
4. Communication and coordination with CS Team members, internal departments, and GB offices
5. Following-up in customer inquiries not immediately resolved
6. Identifying and escalating priority issues
7. Recommending process improvements
8. Duties and responsibilities can be changed after arrangement
9. Providing customers with correct and complete information
10. Ensuring maintaining of KPIs and SLAs
11. Ensuring the contact logging software is correctly used to allow reports and analysis
12. Maintaining internal rules

1. Secondary education degree or University degree (Bc/MA)
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken)
3. Fluent knowledge of 2nd foreign language (upper-intermediate, both written and spoken)
4. PC literate with experience with MS Office
5. Good communication skills

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage)
2. Customer oriented
3. Attention to detail and accuracy
4. Enjoys a fast paced, ever-changing environment
5. Team player
6. Good analytical skills, focused on problem solving
7. Ability to handle stress
8. Multi-tasking
9. Experience with Salesforce

Key Responsibilities

1. Communication with customers in written form and via phone with defined SLA (response time) and quality standards.
2. Keeping records of customer interactions and contacts.
3. Researching required information using internal systems and resources.
4. Communication and coordination with CS Team members, internal departments, and GB offices.
5. Following up on customer inquiries not immediately resolved.
6. Identifying and escalating priority issues.
7. Recommending process improvements.
8. Providing customers with correct and complete information.
9. Ensuring maintenance of KPIs and SLAs.
10. Ensuring the contact logging software is correctly used to allow reports and analysis.
11. Maintaining internal rules.

Qualifications

1. Secondary education degree or University degree (Bc/MA).
2. Fluent knowledge of English (intermediate / upper-intermediate, both written and spoken).
3. Fluent knowledge of a 2nd foreign language (upper-intermediate, both written and spoken).
4. PC literate with experience in MS Office.
5. Good communication skills.

Key Competencies

1. Previous experience in Customer Service is an advantage (international environment is a significant advantage).
2. Customer-oriented.
3. Attention to detail and accuracy.
4. Enjoys a fast-paced, ever-changing environment.
5. Team player.
6. Good analytical skills, focused on problem-solving.
7. Ability to handle stress.
8. Multi-tasking.
9. Experience with Salesforce.

Company Industry

• IT - Software Services

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Customer Service Representative