Explore numerous IT job opportunities in Help Desk Technician
Posted 8 days ago
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Job Description
We are seeking a reliable and customer-focused Helpdesk Technician to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring timely resolution and excellent user experience.
Responsibilities:
- Provide first-line technical support via phone, email, or in person
- Diagnose and resolve hardware, software, and basic network issues
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Set up and manage user accounts, passwords, and access rights
- Escalate complex issues to appropriate support levels
- Document issues, solutions, and support processes in ticketing system
- Assist in onboarding and IT setup for new employees
- Maintain inventory of IT assets and equipment
Requirements:
- Diploma or Bachelor's degree in IT, Computer Science, or related field
- 2+ years of experience in a Helpdesk or IT support role
- Good knowledge of Windows OS, Microsoft Office, and basic networking
- Familiarity with Active Directory and Office 365 administration
- Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
- Strong communication and problem-solving skills
- Ability to work independently and manage time effectively
- A+ or ITIL certification is a plus
Skills:
- .Desktop and laptop troubleshooting
- Basic networking (IP, DNS, DHCP)
- Printer and peripheral support
- User account management (AD, O365)
- Ticketing systems and documentation
- Time management and multitasking
- Remote support tools (e.g., AnyDesk, TeamViewer)
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrHelp Desk Technician
Posted 22 days ago
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Job Description
Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh
Position InformationJoining Date:
Immediately
Location: Riyadh
Key Responsibilities:
- Provide first level support to end-users
- Troubleshoot hardware, software, and network issues
- Respond to support tickets in a timely manner
- Escalate unresolved issues when necessary
- Assist in the Installation and configuration of IT systems
Required Qualifications:
- 1 – 2 years of relevant IT support / help desk experience
- Good understanding of basic networking and troubleshooting techniques
- Strong communication and problem-solving skills
- Ability to work under pressure in a project environment
- Great organizational & Time management
Education/ Certification:
- Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
Help Desk Technician
Posted 22 days ago
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Job Description
Join to apply for the Help Desk Technician role at Abacus Technology Corporation
Join to apply for the Help Desk Technician role at Abacus Technology Corporation
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Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
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#J-18808-LjbffrHelp Desk Technician
Posted today
Job Viewed
Job Description
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
**Responsibilities**:
Qualifications:
**_
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**EOE/M/F/Vet/Disabled
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