Explore numerous IT job opportunities in Help Desk Technician
Posted 2 days ago
Job Viewed
Job Description
Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
#J-18808-LjbffrSpecialist - Help Desk
Posted 10 days ago
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
#J-18808-LjbffrHelp Desk Technician
Posted 18 days ago
Job Viewed
Job Description
Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh
Position InformationJoining Date:
Immediately
Location: Riyadh
Key Responsibilities:
- Provide first level support to end-users
- Troubleshoot hardware, software, and network issues
- Respond to support tickets in a timely manner
- Escalate unresolved issues when necessary
- Assist in the Installation and configuration of IT systems
Required Qualifications:
- 1 – 2 years of relevant IT support / help desk experience
- Good understanding of basic networking and troubleshooting techniques
- Strong communication and problem-solving skills
- Ability to work under pressure in a project environment
- Great organizational & Time management
Education/ Certification:
- Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
Specialist - Help Desk
Posted today
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
#J-18808-LjbffrBe The First To Know
About the latest It Jobs in Riyadh !