Explore numerous insurance job opportunities in Sr Account Executive Banking Insurance
Posted today
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. While we offer great benefits and perks comparable to larger tech companies, our employees enjoy the independence to make a large impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Account Executive Banking & Insurance (Saudi Arabia)At Genesys, our success is driven by the talent and passion of our people. We are seeking a Senior Account Executive to join our team in Saudi Arabia, specializing in the Banking & Insurance sector. This role is critical in managing and expanding relationships with leading banks, financial institutions, and insurance companies, helping them transform their customer experience with Genesys cloud‑based solutions.
Key Responsibilities- Develop and execute a strategic sales plan to drive revenue growth in the Banking & Insurance sector.
- Build and maintain relationships with C‑level executives and key decision‑makers in financial institutions.
- Identify customer needs and align them with Genesys Cloud CX solutions to enhance digital transformation.
- Lead complex sales cycles, including negotiations, proposals and contract closures.
- Drive customer retention and expansion through cross‑sell and upsell opportunities.
- Stay ahead of industry trends, regulatory changes and competitive landscape in banking and insurance.
- Collaborate with internal teams to ensure seamless solution delivery and customer success.
- 8 years of enterprise sales experience, preferably in Banking, Financial Services or Insurance (BFSI).
- Strong understanding of CX transformation, CCaaS, SaaS or cloud‑based solutions.
- Proven track record of selling to large banks, insurance providers and financial institutions in Saudi Arabia.
- Excellent ability to engage with senior executives and navigate complex sales cycles.
- Fluent in Arabic and English with outstanding communication and presentation skills.
- Self‑motivated, results‑driven and capable of working independently in a fast‑paced environment.
- A flexible and collaborative work environment.
- Competitive compensation and benefits.
- Opportunities for career development and continuous learning.
- The chance to work with leading banks and financial institutions in Saudi Arabia.
If you require a reasonable accommodation to complete any part of the application process, please reach out. We will respond within 48 hours. To ensure we set you up with the best reasonable accommodation, please provide the following information: first and last name, country of residence, the job ID(s) or title(s) of the position(s) you would like to apply and the specific reasonable accommodation(s) or modification(s) you are requesting.
EEO StatementGenesys is an equal‑opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partnership status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
#J-18808-LjbffrCustomer Service Representative - Saudi National
Posted 1 day ago
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Job Description
Join us in redefining customer experience at Tabby! As a Customer Experience Representative, you’ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This is more than just a support role—it’s an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- KSA
- Workplace type
- Onsite
- Compensation
- ر.س6,000 - ر.س7,500 / month
- Engage with customers via chat and phone, providing prompt and effective solutions.
- Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
- Champion customer service excellence, ensuring policies and procedures align with company objectives.
- Analyze customer queries, identifying patterns and opportunities for service optimization.
- Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.
- Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
- Postgraduate degree in math, business, marketing, or finance (preferred).
- Strong analytical and problem-solving skills, with the ability to think critically.
- Exceptional communication and interpersonal skills, with a high level of self-awareness.
- Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
- Team player mindset, with the ability to build and maintain strong relationships across teams.
- Resilience under pressure, with a proactive approach to challenges.
- Be part of an industry-leading fintech company redefining customer experience.
- Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
- Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
- Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.
If you're ready to set new benchmarks in customer experience, we want you on our team!
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest #J-18808-LjbffrInsurance Approval / Claim Officer (RCM)
Posted 1 day ago
Job Viewed
Job Description
Role Overview
Play a key role in streamlining our financial operations as a Revenue Cycle Management (RCM) Specialist, guaranteeing accurate and timely billing, coding and claims submission. This position has a direct impact on our center's capacity to deliver high-quality patient care and is essential to its financial stability. In order to maximize revenue capture and ensure compliance with all regulatory standards, you will be in charge of doing the many phases of the revenue cycle, from insurance verification to claim processing, and rejection management.
Key Job Responsibilities- Verify patient demographic and insurance information for accuracy and completeness at the point of registration.
- Confirm patient eligibility, benefits, and pre-authorization requirements with insurance providers for all oncology and hematology services.
- Prepare, review, and submit accurate and timely medical claims to various insurance companies using appropriate coding.
- Ensure all claims comply with payer-specific guidelines, coding regulations, and CHI standards and Saudi Coding system.
- Monitor claim status and resolve any issues that may delay payment.
- Analyze rejected claims to identify root causes and implement corrective actions.
- Prepare and submit effective appeals to insurance companies for rejection claims, providing necessary documentation and justification.
- Track rejection trends and report findings to the Revenue Cycle Manager to improve future claim submission processes.
- Stay updated on changes in healthcare regulations, coding guidelines, and payer policies to ensure continuous compliance.
- Generate reports on revenue cycle performance, including key metrics such as days in A / R, denial rates, and collection rates.
- Identify opportunities for process improvement to enhance efficiency and revenue capture.
- Collaborate closely with clinical staff, coding specialists, finance department and customer services teams to ensure accurate documentation and smooth information flow throughout the revenue cycle.
- Participate in team meetings and contribute to discussions on revenue cycle optimization strategies.
- Bachelor’s degree in healthcare administration, Business Administration, Finance, or a medical field; equivalent experience may be considered.
- Minimum of 5 years of experience in healthcare revenue cycle management, medical billing, or collections, preferably in an oncology or specialty care setting.
- Strong knowledge of medical coding and billing regulations.
- CPC, CPB or RCM certifications are preferable.
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication and interpersonal skills, with the ability to explain complex billing information clearly to patients and staff.
- Detail-oriented with a high degree of accuracy.
- Ability to work independently and as part of a team in a fast-paced environment.
Insurance Sales Agent
Posted 2 days ago
Job Viewed
Job Description
Insurance Sales Agent
We are hiring an experienced Insurance Sales Agent to join our growing team in Riyadh. As an Insurance Sales Agent, you will be responsible for identifying potential clients, understanding their insurance needs, and selling the appropriate policies to meet those needs. You will also be responsible for building and maintaining relationships with clients to ensure their satisfaction and retention.
Key Responsibilities:
- Identify potential clients through networking, referrals, and cold calling
- Understand clients' insurance needs and suggest appropriate policies
- Present and explain policy options to clients
- Customize insurance plans to fit individual client needs
- Ensure all required documentation is completed accurately and efficiently
- Maintain a strong understanding of insurance products and services offered by the company
- Meet or exceed sales targets set by the company
Requirements:
- Minimum of 2 years experience in insurance sales
- Proven track record of meeting or exceeding sales targets
- Excellent communication and interpersonal skills
- Strong negotiation skills
- Ability to understand client needs and provide suitable solutions
- Proficient in Microsoft Office Suite
- Bachelor's degree in Business Administration or related field preferred
- Must be fluent in English
- Must have a valid driver's license
We offer a competitive salary of 1700$ per month, along with accommodation, free visa, and ticket. This is a full time position with opportunities for growth within the company. If you are a motivated individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity.
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#J-18808-LjbffrHead of General Insurance
Posted 2 days ago
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Job Description
About the role
The Head of General Insurance holds strategic oversight of all general insurance functions, including product innovation, underwriting, claims management, and reinsurance strategy. This role ensures full regulatory compliance, supports the companys growth ambitions, and leads cross-functional teams to deliver superior insurance solutions that align with market demand and shareholder expectations. The position requires a commercially astute leader who can balance technical insurance expertise with strategic insight, drive digital transformation across the insurance lifecycle, and build strong external partnerships. The Head also plays a vital role in strengthening the companys competitive position through data-driven decision‑making, robust risk governance, and operational agility.
Responsibilities General Insurance Oversight- Manage cross‑functional insurance activities and align with business objectives.
- Guide the development and optimisation of general insurance products.
- Lead continuous process improvement initiatives.
- Oversee underwriting practices and risk selection processes.
- Support IPO readiness and public offering governance.
- Ensure product competitiveness and regulatory compliance.
- Improve efficiency and cost‑effectiveness of claims operations.
- Oversee complex claims and dispute resolutions.
- Implement data‑driven claims strategies
- Design and implement reinsurance frameworks to reduce exposure.
- Negotiate treaty terms with global and regional reinsurers.
- Monitor treaty performance and enforce compliance.
- Build capability through coaching, mentoring, and performance management.
- Foster a results‑driven, risk‑aware team environment.
- Promote knowledge sharing and succession planning
- Ensure alignment with IA and global insurance regulations.
- Embed compliance frameworks across the department.
- Prepare for regulatory inspections and audits.
- Engage with external partners, regulators, and internal stakeholders.
- Present business cases and strategic reports to leadership.
- Drive collaboration across departments.
- Develop long‑term strategies for growth, innovation, and resilience.
- Track performance metrics and adjust plans accordingly.
- Identify new market and operational opportunities.
- Control operational budgets and manage financial risk.
- Ensure profitability through effective cost and claims control.
- Analyse financial results to guide investment and pricing strategies.
- Bachelors degree in Insurance, Business Administration, Finance, or a related field (mandatory)
- A minimum of 8 years experience in General Insurance,
- With strong expertise in underwriting, claims management, and reinsurance operations
- Professional insurance certifications
- Strong understanding of insurance regulations, financial principles, and reinsurance markets
- Proven track record of leadership in underwriting, claims, and reinsurance functions
- Fluency in English, Arabic preferable
Insurance Specialist
Posted 2 days ago
Job Viewed
Job Description
نبذة عن الشركة
تأسست شركة الماجد للعود عام 1956 لتنشئ سوق واعد في مجال تجارة العود من خلال قطاع جملة الجملة لتتوج أكثر من 60 عاماً من الخبرة في صناعة العود والعطور ومستحضراتها عبر السوق الخليجي، بإنشاء وابتكار خطوط عطرية جديدة ساهمت بتوسيع قاعدة العملاء والتوجه إلى تجارة التجزئة لتصل إلى أكثر من 300 منصة مبيعات في المملكة العربية السعودية ودولة الكويت ودولة الإمارات ودولة البحرين ودولة عمان ودولة قطر.
الهدف الوظيفيضمان توفير التغطيات التأمينية لجميع ممتلكات الشركة وموظفيها، مع تحقيق التوازن بين الجودة والتكلفة، من خلال إدارة شاملة لعمليات التأمين الطبي، وتأمين المركبات، وتأمين المصانع والمستودعات، والفروع، والمقر الرئيسي، والمواقع الأخرى التابعة للشركة.
الشروط الرئيسية- شهادة ادارة المخاطر المتكاملة OCEG IRMP
- ادارة الحوكمة والمخاطر والامتثال GRCA
- الشهادة المهنية في اساسيات الامتثال CFPC
- الشهادة في اساسيات التأمين
- تحليل البيانات لتحديد مستوى الخطر المرتبط بتأمين الفردي أو الممتلكات
- دراسة الطلبات والتقارير الطبية أو تقارير الحوادث
- تحديد الشروط المناسبة للوثائق التأمينية استنادًا إلى تقييم الخطر
- إدارة وثائق التأمين الطبي بالتنسيق مع شركات التأمين المعتمدة
- الحرص على اختيار مزودين يقدمون تغطية طبية شاملة بجودة عالية وبسعر تنافسي
- معالجة استفسارات الموظفين بشأن التأمين وتقديم الدعم اللازم
- إصدار وتجديد وثائق تأمين المركبات التابعة للشركة
- إدارة المطالبات الناتجة عن الحوادث والتنسيق مع الجهات ذات العلاقة
- مقارنة عروض الأسعار والتغطيات من عدة شركات للحصول على أفضل خيار من حيث السعر والجودة
- إعداد تقارير دورية لحالة التأمين لكل مركبة
- تحديد الاحتياجات التأمينية لكل موقع ( المباني والمنشآت ) بناءً على تقييم المخاطر
- متابعة إصدار وتجديد وثائق تأمين الممتلكات ضد مختلف المخاطر (الحريق، السرقة، الكوارث الطبيعية.)
- التأكد من أن التغطيات كافية ومناسبة لطبيعة النشاط والمخاطر
- التنسيق مع شركات التأمين لزيارة المواقع وتقديم تقييمات دقيقة
- التفاوض المستمر مع شركات التأمين للحصول على أفضل الأسعار دون المساس بجودة التغطية
- تقييم أداء شركات التأمين والمفاضلة بينهم بشكل دوري
- إعداد موازنات سنوية لتكاليف التأمين بالتنسيق مع الإدارة المالية
- المساهمة في تحليل المخاطر التي تواجه أصول الشركة واقتراح تغطيات إضافية عند الحاجة
- تحسين الكفاءة التأمينية لتقليل الخسائر المحتملة
- إعداد تقارير دورية عن الوثائق، المطالبات، التكاليف، والتجديدات
- رفع تقارير تحليلية للإدارة العليا تتضمن توصيات لتحسين التغطية وتقليل التكاليف
- الاحتفاظ بملفات وسجلات كاملة لجميع وثائق التأمين والتعاملات ذات العلاقة
درجة البكالوريوس في التأمين وادارة المخاطر أو المالية أو مجال ذات صلة
الخبرةمن 3 سنوات الى 5 سنوات في مجال التأمين
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#J-18808-LjbffrSenior Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Company Overview
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job FunctionCustomer Management – Customer Service Operations
Job Category: Professional
Location: Riyadh, Saudi Arabia
Job Description SummaryCustomer Service is a strategic role responsible for overseeing customer data analysis and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement and provide the most effective service to our customers or stakeholders. Responsible for managing J&J customers and serving as the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues.
Key Responsibilities Customer Experience & Service Excellence- Champion a culture of exceptional customer service, mutual trust, and cross-functional collaboration.
- Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
- Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root‑cause analysis and implementation of corrective actions.
- Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
- Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.
- Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
- Ensure all interactions are logged with a “Right First‑Time” mindset.
- Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
- Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
- Develop and maintain robust data governance and privacy standards.
- Lead and support local and regional projects focused on customer experience and process efficiency.
- Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
- Drive adoption of digital solutions and automation to eliminate waste and simplify operations.
- Serve as the customer‑facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
- Coordinate order fulfillment, transportation error resolution, and inventory updates.
- Ensure timely placement of replacement part orders and resolution of shipment discrepancies.
- Analyze customer data and service trends to identify opportunities for improvement and innovation.
- Provide regular reporting on service metrics and project outcomes.
- Support quality measurement and operational accuracy within customer service processes.
- Support and mentor team members to drive dedication, operational efficiency, and innovation.
- Foster collaboration across departments to continuously improve E2E customer service processes.
- Ensure compliance with J&J Business Conduct policies, HCC, SOX regulations, and the J&J Credo.
- Participate actively in compliance meetings and fulfill program requirements with diligence.
- Strong analytical and decision‑making skills.
- Excellent stakeholder management and cross‑functional collaboration.
- Willingness to travel as required by the role.
- Maintain sound product knowledge of One MD offerings.
- Education: Relevant Bachelor’s degree, or equivalent combination of education and experience.
- Years of Experience: Must have 4+ years’ experience in Data Management.
- Solid Order‑to‑Invoice knowledge has developed with both End Customers and Distributors.
- Strong understanding of Customer care processes and systems.
- Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset.
- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
- Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred).
- Language: English & Arabic a must.
- Location: Riyadh, Saudi Arabia.
- Relocation availability: No budget available for relocation, willing candidate will have to self‑fund this.
- LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
- CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
- SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
- LEAD: Create an environment where leadership and talent development is top priority.
- DELIVER: Deliver results by inspiring and mobilizing people and teams.
- Strong communication & interpersonal skills.
- Strong analytical and problem‑solving skills.
#LI-SP5 #LI-Hybrid
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About the latest Insurance Jobs in Riyadh !
Insurance Approval / Claim Officer (RCM)
Posted 3 days ago
Job Viewed
Job Description
Role Overview
Play a key role in streamlining our financial operations as a Revenue Cycle Management (RCM) Specialist, guaranteeing accurate and timely billing, coding and claims submission. This position has a direct impact on our center's capacity to deliver high-quality patient care and is essential to its financial stability. In order to maximize revenue capture and ensure compliance with all regulatory standards, you will be in charge of doing the many phases of the revenue cycle, from insurance verification to claim processing, and rejection management.
Key Job Responsibilities- Verify patient demographic and insurance information for accuracy and completeness at the point of registration.
- Confirm patient eligibility, benefits, and pre-authorization requirements with insurance providers for all oncology and hematology services.
- Prepare, review, and submit accurate and timely medical claims to various insurance companies using appropriate coding.
- Ensure all claims comply with payer-specific guidelines, coding regulations, and CHI standards and Saudi Coding system.
- Monitor claim status and resolve any issues that may delay payment.
- Analyze rejected claims to identify root causes and implement corrective actions.
- Prepare and submit effective appeals to insurance companies for rejection claims, providing necessary documentation and justification.
- Track rejection trends and report findings to the Revenue Cycle Manager to improve future claim submission processes.
- Stay updated on changes in healthcare regulations, coding guidelines, and payer policies to ensure continuous compliance.
- Generate reports on revenue cycle performance, including key metrics such as days in A/R, denial rates, and collection rates.
- Identify opportunities for process improvement to enhance efficiency and revenue capture.
- Collaborate closely with clinical staff, coding specialists, finance department and customer services teams to ensure accurate documentation and smooth information flow throughout the revenue cycle.
- Participate in team meetings and contribute to discussions on revenue cycle optimization strategies.
- Bachelor’s degree in healthcare administration, Business Administration, Finance, or a medical field; equivalent experience may be considered.
- Minimum of 5 years of experience in healthcare revenue cycle management, medical billing, or collections, preferably in an oncology or specialty care setting.
- Strong knowledge of medical coding and billing regulations.
- CPC, CPB or RCM certifications are preferable.
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication and interpersonal skills, with the ability to explain complex billing information clearly to patients and staff.
- Detail-oriented with a high degree of accuracy.
- Ability to work independently and as part of a team in a fast-paced environment.
Senior Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Join to apply for the Senior Customer Service Representative role at Johnson & Johnson MedTech .
Job FunctionCustomer Management
Job Sub FunctionCustomer Service Operations
Job CategoryProfessional
Job LocationRiyadh, Saudi Arabia
Job DescriptionCustomer Service is a strategic role responsible for overseeing customer data analysis, and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement or to provide a most effective service to our customers or Stakeholders. Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues.
Responsibilities- Champion a culture of exceptional customer service, mutual trust, and cross-functional collaboration.
- Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
- Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root-cause analysis and implementation of corrective actions.
- Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
- Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.
- Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
- Ensure all interactions are logged with a “Right First-Time” mindset.
- Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
- Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
- Develop and maintain robust data governance and privacy standards.
- Lead and support local and regional projects focused on customer experience and process efficiency.
- Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
- Drive adoption of digital solutions and automation to eliminate waste and simplify operations.
- Serve as the customer-facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
- Coordinate order fulfillment, transportation error resolution, and inventory updates.
- Ensure timely placement of replacement part orders and resolution of shipment discrepancies.
- Analyze customer data and service trends to identify opportunities for improvement and innovation.
- Provide regular reporting on service metrics and project outcomes.
- Support quality measurement and operational accuracy within customer service processes.
- Support and mentor team members to drive dedication, operational efficiency, and innovation.
- Foster collaboration across departments to continuously improve E2E customer service processes.
- Ensure compliance with J&J Business Conduct policies, HCC, SOX regulations, and the J&J Credo.
- Participate actively in compliance meetings and fulfill program requirements with diligence.
- Strong analytical and decision-making skills.
- Excellent stakeholder management and cross-functional collaboration.
- Willingness to travel as required by the role.
- Maintain sound product knowledge of One MD offerings.
- Education: Relevant Bachelor’s degree, or equivalent combination of education and experience.
- Years of Experience: Must have 4+ years’ experience in Data Management.
- Solid Order-to-Invoice knowledge with both End Customers and Distributors.
- Strong understanding of Customer care processes and systems.
- Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset.
- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
- Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred).
- Language: English & Arabic a must.
- Location: Riyadh, Saudi Arabia.
- Relocation availability: No budget available for relocation, willing candidate will have to self-fund this.
- LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
- CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
- SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
- LEAD: Create an environment where leadership and talent development is top priority.
- DELIVER: Deliver results by inspiring and mobilizing people and teams.
- Strong communication & interpersonal skills.
- Strong analytical and problem-solving skills.
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at .
#J-18808-LjbffrSenior Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Company Overview
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at
Job FunctionCustomer Management
Job Sub FunctionCustomer Service Operations
Job CategoryProfessional
All Job Posting LocationsRiyadh, Saudi Arabia
Job Description SummaryCustomer Service is a strategic role responsible for overseeing customer data analysis, and spearheading initiatives for JNJ customers. This position focuses on leveraging Customer Service data to enhance customer engagement or to provide a most effective service to our customers or Stakeholders. Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia. Customer Relationship Management is key along with responding to their queries and solving their issues.
Key Responsibilities- Customer Experience & Service Excellence
- Champion a culture of exceptional customer service, mutual trust, and cross‑functional collaboration.
- Manage customer inquiries related to orders, deliveries, product information, changes, cancellations, and pricing, ensuring timely and accurate resolution.
- Handle customer complaints (e.g., billing issues, shipping delays, product concerns), ensuring root‑cause analysis and implementation of corrective actions.
- Oversee customer visits and engagement to identify business needs and promote new initiatives that enhance satisfaction.
- Act as a key contributor to customer survey and hospital benchmark programs, leading action plans to address feedback.
- CRM & Data Management
- Oversee the Salesforce CRM system: ensure effective usage, data quality, and system optimization to meet business needs.
- Ensure all interactions are logged with a “Right First‑Time” mindset.
- Monitor and report on KPIs related to customer engagement and CRM system effectiveness.
- Provide guidance and training to team members on CRM usage, data analysis, and customer relationship best practices.
- Develop and maintain robust data governance and privacy standards.
- Project Management & Continuous Improvement
- Lead and support local and regional projects focused on customer experience and process efficiency.
- Collaborate with Sales, Marketing, Supply Chain, Quality, Finance, and Regulatory teams to implement key initiatives, including commercial and E2E supply chain transformations (e.g., NUPCO tender requirements).
- Drive adoption of digital solutions and automation to eliminate waste and simplify operations.
- Operational Support & Coordination
- Serve as the customer‑facing representative for Supply Chain, supporting activities such as invoicing, consignment inventory, stock replenishment, and returns.
- Coordinate order fulfillment, transportation error resolution, and inventory updates.
- Ensure timely placement of replacement part orders and resolution of shipment discrepancies.
- Analysis & Reporting
- Analyze customer data and service trends to identify opportunities for improvement and innovation.
- Provide regular reporting on service metrics and project outcomes.
- Support quality measurement and operational accuracy within customer service processes.
- Leadership & Collaboration
- Support and mentor team members to drive dedication, operational efficiency, and innovation.
- Foster collaboration across departments to continuously improve E2E customer service processes.
- Compliance & Policy Adherence
- Ensure compliance with J&J Business Conduct policies, HCC, SOX regulations, and the J&J Credo.
- Participate actively in compliance meetings and fulfill program requirements with diligence.
- Strong analytical and decision‑making skills.
- Excellent stakeholder management and cross‑functional collaboration.
- Willingness to travel as required by the role.
- Maintain sound product knowledge of One MD offerings.
- Education: Relevant Bachelor’s degree, or equivalent combination of education and experience.
- Years of Experience: Must have 4+ years’ experience in Data Management.
- Solid Order‑to‑Invoice knowledge has developed with both End Customers and Distributors.
- Strong understanding of Customer care processes and systems.
- Excellent leadership and influence skills, able to bring vision to a group and across departments by showing a strong customer service mindset.
- Foster a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
- Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred).
- Language: English & Arabic a must.
- Location: Riyadh, Saudi Arabia.
- Relocation availability: No budget available for relocation, willing candidate will have to self‑fund this.
- LIVE OUR CREDO: Demonstrate and inspire the behaviors that reinforce Our Credo.
- CONNECT: Develop deep insights into the needs of our patients, customers, markets and communities.
- SHAPE: Drive innovation; anticipate and shape industry and market changes to advance health care globally.
- LEAD: Create an environment where leadership and talent development is top priority.
- DELIVER: Deliver results by inspiring and mobilizing people and teams.
- Strong communication & interpersonal skills.
- Strong analytical and problem‑solving skills.