130 Customer Service Representatives jobs in Riyadh

Overview

Job Purpose: Assisting customers by responding to their inquiries regarding the provided service, supplying them with all the necessary details, and providing comprehensive and sufficient answers to all their questions in case of any issues, as well as advising on how to handle them, while showing concern for customer satisfaction.

• Receiving all incoming calls to the contact center.
• Responding to customer inquiries and providing accurate data to meet their requirements.
• Handling customer feedback and comments and sending them to management.
• Receiving complaints and related inquiries, taking the necessary actions.
• Raising customer requests and recommending target customer lists.
• Submitting daily reports on requests to the contact center.
• Demonstrating professionalism and the ability to present the company and its services to customers without hesitation.
• Being familiar with all service details offered to customers.
• Communicating with customers and utilizing all available resources to present services effectively.
• Submitting daily and monthly reports to the contact center.
• Maintaining customer data and ensuring continuous follow-up.
• Achieving daily and monthly targets.
• Being familiar with all procedures and steps required to serve customers in the best possible way.
• Being fully aware of the required specifications and standards for the product and the services provided to customers.
• Submitting a report about customer complaints and issues to the Customer Service Manager.

Diploma and higher.

• The ability to present the product to the customer in a professional manner.
• Proficiency in communication skills with different personalities.
• Flexibility and the ability to handle work pressure.
• Proficiency in presentation, negotiation, and persuasion skills.
• The ability to organize time and tasks effectively.
• Attention to detail and understanding customer needs and requirements.
• Collaboration with the team.

• Entry level

• Full-time

• Customer Service

• Staffing and Recruiting

Overview

To handle inbound and outbound customer calls professionally and efficiently, providing accurate information, resolving issues, and ensuring high levels of customer satisfaction. This entry-level role is designed for fresh graduates looking to build a career in customer service and communication.

Key Responsibilities and Skills

• Answer incoming calls promptly and respond to customer inquiries in a courteous and helpful manner.
• Make outbound calls to follow up on customer requests, conduct surveys, or provide updates.
• Accurately document customer interactions using the call center system.
• Resolve customer complaints and escalate complex issues when necessary.
• Maintain up-to-date knowledge of company products, services, and procedures.
• Achieve performance targets related to call quality, resolution time, and customer satisfaction.
• Display strong verbal communication skills and active listening abilities.
• Demonstrate patience, empathy, and professionalism under pressure.
• Ability to multitask and manage time efficiently in a fast-paced environment.
• Basic computer skills and familiarity with CRM or call center software is an advantage.

• Fluency in spoken and written English is required; additional languages are a plus.
• Customer service training or soft skills workshops are advantageous.
• Strong interest in developing a career in customer relations and communication.

• Entry level

• Full-time

• Customer Service

• Outsourcing/Offshoring

We are seeking a professional, friendly, and detail-oriented Call Center Agent . The ideal candidate will be fluent in Arabic and English , able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.

• Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Escalate issues to technical, sales, or any other related department while ensuring proper follow-up.
• Track and record all customer interactions accurately in CRM or ticketing systems .
• Follow up with customers to confirm issues are fully resolved.
• Assist customers with trial activation, subscription processes, or account management.
• Provide support for marketing campaigns, promotions, and social media leads .
• Answer queries related to billing, payments, and system configurations.
• Educate customers on product updates, new features, and best practices.

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.
• Document recurring issues and provide feedback to internal teams.
• Assist customers in understanding reports, analytics, or applications outputs.

• Maintain a professional, patient, and courteous attitude at all times.
• Follow company scripts and standard operating procedures while remaining flexible to address customer needs.
• Ensure high levels of customer satisfaction in all interactions.
• Adapt communication style according to the customer’s level of understanding.
• Manage multiple interactions simultaneously while maintaining quality.
• Stay updated on product knowledge, new features, and applications updates.
• Participate in training sessions to improve communication, technical skills, and customer handling.
• Learn to use new applications, tools, or platforms introduced by the company.
• Contribute ideas to improve the customer support process and knowledge base .
• Collaborate with sales, technical, and product teams to resolve customer issues.
• Share insights from customer interactions to help improve product features or user experience.
• Support new team members by sharing knowledge and best practices.
• Maintain clear and effective internal communication with colleagues.

• Respond to calls, emails, or chat inquiries within company-set targets.
• Maintain a high Customer Satisfaction Score (CSAT) .
• Resolve customer issues efficiently and accurately.
• Maintain proper documentation for all customer interactions.
• Meet daily, weekly, or monthly targets set by the support team.

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Friendly, patient, and professional attitude.
• Basic computer skills; familiarity with CRM applications, ticketing systems, and Microsoft Office .
• Willingness to learn about applications and customer support processes.
• Ability to work under pressure and handle multiple tasks.
• Problem-solving skills and attention to detail.

• Experience with POS systems, cashier applications, or SaaS applications as a call center role .
• Basic technical troubleshooting skills.
• Familiarity with handling social media inquiries or leads .
• Knowledge of billing, subscription management, or account setups.

• Mid-Senior level

• Full-time

• Customer Service

• Telephone Call Centers

Get AI-powered advice on this job and more exclusive features.

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Direct message the job poster from National Medical Care

Job Summary

Responsible for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints. Troubleshoot problem and provide information.

Major Duties and Responsibilities

• Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.
• Meet/assist all incoming calls, answer them, connect and take down messages when necessary. Answering calls with a polite telephone manners.
• Prompt response to telephone inquiries.
• Enter Physicians ROTA into the system after approval of Dept. Head & monitor by CMS their availability in clinics. Fixing appointment in the available slots.
• Opening temporary files for patient and informing the patient about his/her temporary medical record number.
• Opening files for new patients and recording the pertained data of the patient.
• Checking the financial coverage of the patient and required documents.
• Contacts patients those are in waiting list and book them with physicians and new schedules become available, contacts and books new appointment for patient whose original appointments have been canceled. Calls patients who missed their when there is a need for them to be seen by their physicians.
• Calls patients to remind them of their appointment two (1) days ahead of time.
• Work is conducted in a professional manner maintains patients confidentiality.
• Follows all departments’ policies and procedures.
• Participates in on-going education program developed by the department, e.g. department policy ang procedures, Fire safety, Risk management, Environmental control.
• Manage and resolve costumer complaints.
• Provide costumer with product and services information.
• Update existing costumers information.
• Complete call logs.
• Work flexibly as part of a team to provide an effective and efficient Appointment Service.
• Ensure the procedures for security, safety and confidentiality are complied with all times.
• Attend annual mandatory training including infection control, health and safety training, Departmental training & etc.
• Ensure a systemic filing of all records is being organized for easy access by all concerned staff
• Responsible to read, understand and familiarize himself / herself with, and comply with hospital and departmental rules, policies and procedures
• Perform additional tasks as assigned by his/her superior.
• Monitor Physicians vacations/leaves to be reflected on schedule after approval of Dept. Head & CMS.
• Reschedule/cancel patients after approval of Head of OPD.

Reporting to

Head of Department

Qualifications:

A minimum of:

Education:

Diploma/ College graduate in general administration or any related field.

Experience:

Minimum (1) year experience in a similar position preferably in healthcare facility.

Customer service course/experience is required.

Tact, courtesy and public relations skills are a must.

Good communication & interpersonal skills.

Fluency in verbal and written English & Arabic is required.

• Seniority level Entry level

• Employment type Full-time

• Job function Other and Customer Service
• Industries Hospitals and Health Care, Medical Practices, and Office Administration

Referrals increase your chances of interviewing at National Medical Care by 2x

Get notified about new Call Center Representative jobs in Riyadh, Saudi Arabia .

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Job Purpose: Assisting customers by responding to their inquiries regarding the provided service, supplying them with all the necessary details, and providing comprehensive and sufficient answers to all their questions in case of any issues, as well as advising on how to handle them, while showing concern for customer satisfaction.

• Receiving all incoming calls to the contact center.
• Responding to customer inquiries and providing accurate data to meet their requirements.
• Handling customer feedback and comments and sending them to management.
• Receiving complaints and related inquiries, taking the necessary actions.
• Raising customer requests and recommending target customer lists.
• Submitting daily reports on requests to the contact center.
• Demonstrating professionalism and the ability to present the company and its services to customers without hesitation.
• Being familiar with all service details offered to customers.
• Communicating with customers and utilizing all available resources to present services effectively.
• Submitting daily and monthly reports to the contact center.
• Maintaining customer data and ensuring continuous follow-up.
• Achieving daily and monthly targets.
• Being familiar with all procedures and steps required to serve customers in the best possible way.
• Being fully aware of the required specifications and standards for the product and the services provided to customers.
• Submitting a report about customer complaints and issues to the Customer Service Manager.

Diploma and higher.

• The ability to present the product to the customer in a professional manner.
• Proficiency in communication skills with different personalities.
• Flexibility and the ability to handle work pressure.
• Proficiency in presentation, negotiation, and persuasion skills.
• The ability to organize time and tasks effectively.
• Attention to detail and understanding customer needs and requirements.
• Collaboration with the team.

• Entry level

• Full-time

• Customer Service

• Staffing and Recruiting

Get AI-powered advice on this job and more exclusive features.

Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are seeking a professional, friendly, and detail-oriented Call Center Agent . The ideal candidate will be fluent in Arabic and English , able to handle multiple customer inquiries, provide clear guidance, and ensure customer satisfaction.

• Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Escalate issues to technical, sales, or any other related department while ensuring proper follow-up.
• Track and record all customer interactions accurately in CRM or ticketing systems .
• Follow up with customers to confirm issues are fully resolved.
• Assist customers with trial activation, subscription processes, or account management.
• Provide support for marketing campaigns, promotions, and social media leads .
• Answer queries related to billing, payments, and system configurations.
• Educate customers on product updates, new features, and best practices.

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.
• Document recurring issues and provide feedback to internal teams.
• Assist customers in understanding reports, analytics, or applications outputs.

• Maintain a professional, patient, and courteous attitude at all times.
• Follow company scripts and standard operating procedures while remaining flexible to address customer needs.
• Ensure high levels of customer satisfaction in all interactions.
• Adapt communication style according to the customer's level of understanding.
• Manage multiple interactions simultaneously while maintaining quality.
• Stay updated on product knowledge, new features, and applications updates.
• Participate in training sessions to improve communication, technical skills, and customer handling.
• Learn to use new applications, tools, or platforms introduced by the company.
• Contribute ideas to improve the customer support process and knowledge base .
• Collaborate with sales, technical, and product teams to resolve customer issues.
• Share insights from customer interactions to help improve product features or user experience.
• Support new team members by sharing knowledge and best practices.
• Maintain clear and effective internal communication with colleagues.

• Respond to calls, emails, or chat inquiries within company-set targets.
• Maintain a high Customer Satisfaction Score (CSAT) .
• Resolve customer issues efficiently and accurately.
• Maintain proper documentation for all customer interactions.
• Meet daily, weekly, or monthly targets set by the support team.

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Friendly, patient, and professional attitude.
• Basic computer skills; familiarity with CRM applications, ticketing systems, and Microsoft Office .
• Willingness to learn about applications and customer support processes.
• Ability to work under pressure and handle multiple tasks.
• Problem-solving skills and attention to detail.

• Experience with POS systems, cashier applications, or SaaS applications as a call center role .
• Basic technical troubleshooting skills.
• Familiarity with handling social media inquiries or leads .
• Knowledge of billing, subscription management, or account setups.

• Mid-Senior level

• Full-time

• Customer Service

• Telephone Call Centers

Direct message the job poster from National Medical Care

Job Summary

Responsible for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints. Troubleshoot problem and provide information.

Major Duties and Responsibilities

• Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.
• Meet/assist all incoming calls, answer them, connect and take down messages when necessary. Answering calls with a polite telephone manners.
• Prompt response to telephone inquiries.
• Enter Physicians ROTA into the system after approval of Dept. Head & monitor by CMS their availability in clinics. Fixing appointment in the available slots.
• Opening temporary files for patient and informing the patient about his/her temporary medical record number.
• Opening files for new patients and recording the pertained data of the patient.
• Checking the financial coverage of the patient and required documents.
• Contacts patients those are in waiting list and book them with physicians and new schedules become available, contacts and books new appointment for patient whose original appointments have been canceled. Calls patients who missed their when there is a need for them to be seen by their physicians.
• Calls patients to remind them of their appointment two (1) days ahead of time.
• Work is conducted in a professional manner maintains patients confidentiality.
• Follows all departments' policies and procedures.
• Participates in on-going education program developed by the department, e.g. department policy ang procedures, Fire safety, Risk management, Environmental control.
• Manage and resolve costumer complaints.
• Provide costumer with product and services information.
• Update existing costumers information.
• Complete call logs.
• Work flexibly as part of a team to provide an effective and efficient Appointment Service.
• Ensure the procedures for security, safety and confidentiality are complied with all times.
• Attend annual mandatory training including infection control, health and safety training, Departmental training & etc.
• Ensure a systemic filing of all records is being organized for easy access by all concerned staff
• Responsible to read, understand and familiarize himself / herself with, and comply with hospital and departmental rules, policies and procedures
• Perform additional tasks as assigned by his/her superior.
• Monitor Physicians vacations/leaves to be reflected on schedule after approval of Dept. Head & CMS.
• Reschedule/cancel patients after approval of Head of OPD.

Reporting to

Head of Department

Qualifications:

A minimum of:

Education:

Diploma/ College graduate in general administration or any related field.

Experience:

Minimum (1) year experience in a similar position preferably in healthcare facility.

Customer service course/experience is required.

Tact, courtesy and public relations skills are a must.

Good communication & interpersonal skills.

Fluency in verbal and written English & Arabic is required.

• Seniority level Entry level

• Employment type Full-time

• Job function Other and Customer Service
• Industries Hospitals and Health Care, Medical Practices, and Office Administration

Referrals increase your chances of interviewing at National Medical Care by 2x

Get notified about new Call Center Representative jobs in Riyadh, Saudi Arabia .

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.