108 Customer Service Representatives jobs in Riyadh

Join to apply for the Director of Client Services (DCS001) role at Foreground .

Foreground is exclusively supporting a global events agency in appointing a service-focused, detail-oriented, and client-obsessed Director of Client Services , based in Riyadh. This role is central to building and nurturing long-term client relationships across the Kingdom, ensuring seamless communication, strategic alignment, and flawless delivery of complex, high-stakes experiential programs.

This individual will lead the account servicing team and act as the client's advocate inside the agency, ensuring every engagement meets expectations, builds trust, and positions the agency as a strategic partner.

• Serve as the senior point of contact for key government and private sector clients in Saudi Arabia.
• Oversee the end-to-end management of accounts, from onboarding to execution to post-event reporting and client retention.
• Lead the client servicing team, ensuring client satisfaction, clear communication, and timely escalation of any issues.
• Collaborate with creative, strategy, and production leads to ensure integrated, client-aligned delivery.
• Actively identify upselling and renewal opportunities, contributing to agency revenue targets and client lifetime value.
• Establish robust account governance processes, reporting structures, and feedback mechanisms.

• 10+ years of client services or account management experience in the experiential or creative agency space.
• Demonstrated ability to manage executive-level clients and high-pressure timelines, particularly within Saudi Arabia.
• Deep cultural awareness and ability to communicate effectively in both English and Arabic.
• High attention to detail, strong follow-through, and professional presence under pressure.

• Director

• Full-time

• Business Development and Sales

• Business Consulting and Services

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Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.

Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.

Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.

Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.

Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.

Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.

Requirements

• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

Direct message the job poster from National Medical Care

Job Summary

Responsible for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints. Troubleshoot problem and provide information.

Major Duties and Responsibilities

• Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.
• Meet/assist all incoming calls, answer them, connect and take down messages when necessary. Answering calls with a polite telephone manners.
• Prompt response to telephone inquiries.
• Enter Physicians ROTA into the system after approval of Dept. Head & monitor by CMS their availability in clinics. Fixing appointment in the available slots.
• Opening temporary files for patient and informing the patient about his/her temporary medical record number.
• Opening files for new patients and recording the pertained data of the patient.
• Checking the financial coverage of the patient and required documents.
• Contacts patients those are in waiting list and book them with physicians and new schedules become available, contacts and books new appointment for patient whose original appointments have been canceled. Calls patients who missed their when there is a need for them to be seen by their physicians.
• Calls patients to remind them of their appointment two (1) days ahead of time.
• Work is conducted in a professional manner maintains patients confidentiality.
• Follows all departments’ policies and procedures.
• Participates in on-going education program developed by the department, e.g. department policy ang procedures, Fire safety, Risk management, Environmental control.
• Manage and resolve costumer complaints.
• Provide costumer with product and services information.
• Update existing costumers information.
• Complete call logs.
• Work flexibly as part of a team to provide an effective and efficient Appointment Service.
• Ensure the procedures for security, safety and confidentiality are complied with all times.
• Attend annual mandatory training including infection control, health and safety training, Departmental training & etc.
• Ensure a systemic filing of all records is being organized for easy access by all concerned staff
• Responsible to read, understand and familiarize himself / herself with, and comply with hospital and departmental rules, policies and procedures
• Perform additional tasks as assigned by his/her superior.
• Monitor Physicians vacations/leaves to be reflected on schedule after approval of Dept. Head & CMS.
• Reschedule/cancel patients after approval of Head of OPD.

Reporting to

Head of Department

Qualifications:

A minimum of:

Education:

Diploma/ College graduate in general administration or any related field.

Experience:

Minimum (1) year experience in a similar position preferably in healthcare facility.

Customer service course/experience is required.

Tact, courtesy and public relations skills are a must.

Good communication & interpersonal skills.

Fluency in verbal and written English & Arabic is required.

• Seniority level Entry level

• Employment type Full-time

• Job function Other and Customer Service
• Industries Hospitals and Health Care, Medical Practices, and Office Administration

Referrals increase your chances of interviewing at National Medical Care by 2x

Get notified about new Call Center Representative jobs in Riyadh, Saudi Arabia .

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• High school diploma or equivalent is required; a degree in a related field is a plus
• Prior experience in a customer service or call center role is preferred
• Strong communication skills, both verbal and written
• Ability to handle stressful situations and manage customer expectations effectively
• Proficient in using computer systems and CRM software
• Fluency in Arabic is preferred; knowledge of English is an advantage

Direct message the job poster from National Medical Care

Job Summary

Responsible for answering incoming calls from customers to take orders, answer inquiries and questions, handle complaints. Troubleshoot problem and provide information.

Major Duties and Responsibilities

• Ensures through his/her actions, either directly or indirectly, that a superior quality of medical treatment, compassion and understanding is given to every patient served at the NMC Hospitals and Clinics.
• Meet/assist all incoming calls, answer them, connect and take down messages when necessary. Answering calls with a polite telephone manners.
• Prompt response to telephone inquiries.
• Enter Physicians ROTA into the system after approval of Dept. Head & monitor by CMS their availability in clinics. Fixing appointment in the available slots.
• Opening temporary files for patient and informing the patient about his/her temporary medical record number.
• Opening files for new patients and recording the pertained data of the patient.
• Checking the financial coverage of the patient and required documents.
• Contacts patients those are in waiting list and book them with physicians and new schedules become available, contacts and books new appointment for patient whose original appointments have been canceled. Calls patients who missed their when there is a need for them to be seen by their physicians.
• Calls patients to remind them of their appointment two (1) days ahead of time.
• Work is conducted in a professional manner maintains patients confidentiality.
• Follows all departments' policies and procedures.
• Participates in on-going education program developed by the department, e.g. department policy ang procedures, Fire safety, Risk management, Environmental control.
• Manage and resolve costumer complaints.
• Provide costumer with product and services information.
• Update existing costumers information.
• Complete call logs.
• Work flexibly as part of a team to provide an effective and efficient Appointment Service.
• Ensure the procedures for security, safety and confidentiality are complied with all times.
• Attend annual mandatory training including infection control, health and safety training, Departmental training & etc.
• Ensure a systemic filing of all records is being organized for easy access by all concerned staff
• Responsible to read, understand and familiarize himself / herself with, and comply with hospital and departmental rules, policies and procedures
• Perform additional tasks as assigned by his/her superior.
• Monitor Physicians vacations/leaves to be reflected on schedule after approval of Dept. Head & CMS.
• Reschedule/cancel patients after approval of Head of OPD.

Reporting to

Head of Department

Qualifications:

A minimum of:

Education:

Diploma/ College graduate in general administration or any related field.

Experience:

Minimum (1) year experience in a similar position preferably in healthcare facility.

Customer service course/experience is required.

Tact, courtesy and public relations skills are a must.

Good communication & interpersonal skills.

Fluency in verbal and written English & Arabic is required.

• Seniority level Entry level

• Employment type Full-time

• Job function Other and Customer Service
• Industries Hospitals and Health Care, Medical Practices, and Office Administration

Referrals increase your chances of interviewing at National Medical Care by 2x

Get notified about new Call Center Representative jobs in Riyadh, Saudi Arabia .

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Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from 2P Perfect Presentation

Job Description:

We are looking for a dynamic and customer-focused English Call Center Agent (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.

Key Responsibilities:

Customer Experience Management:

• Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
• Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
• Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
• Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
• Collaborate with internal teams to ensure customer feedback is used to enhance products.
• Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
• Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
• Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.

Skills and Qualifications:

Language Skills: Fluent in English (both written and spoken).

Education: Bachelor's degree with an English Background is a plus.

Experience:

• 1-3 years of experience in customer service, customer experience
• Experience with customer service platforms, CRM tools.

Communication Skills:

• Strong written and verbal communication skills in English.
• Ability to explain technical information clearly to non-technical customers.

Problem-Solving Skills:

• Ability to think critically and resolve complex issues efficiently.
• Capacity to handle challenging situations with professionalism and empathy.

Customer-Centric Mindset:

• Strong customer service orientation with a passion for delivering high-quality solutions.
• Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
• Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.

Organizational Skills:

• Strong attention to detail with the ability to manage multiple tasks and priorities.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at 2P Perfect Presentation by 2x

Riyadh, Riyadh, Saudi Arabia 39 minutes ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from 2P Perfect Presentation

Job Description:

We are looking for a dynamic and customer-focused English Call Center Agent (CX) to join our team. As a CX Agent, you will play a key role in ensuring that our clients have a seamless and positive experience with our team. You will be responsible for understanding customer needs, resolving issues, and optimizing the end-to-end customer journey. This role requires a proactive, solutions-oriented individual who is fluent in English and has a passion for delivering exceptional customer service.

Key Responsibilities:

Customer Experience Management:

• Design and implement customer journey mapping to optimize the end-to-end customer experience, identifying pain points and opportunities for improvement.
• Serve as the primary point of contact for clients, ensuring that their needs are fully understood and addressed in a timely manner to meet and exceed expectations.
• Proactively resolve escalations related to BPO (Business Process Outsourcing) or call center operations, ensuring that issues are addressed quickly and effectively.
• Regularly engage with clients to gather feedback on their experience and align solutions with their evolving needs and business objectives.
• Collaborate with internal teams to ensure customer feedback is used to enhance products.
• Maintain a high standard of customer service by addressing all inquiries and issues with professionalism and empathy.
• Ensure a positive experience for customers at all touchpoints, from initial contact through to resolution and follow-up.
• Monitor and track performance metrics, such as response time, resolution time, and customer satisfaction, ensuring consistent improvement.

Skills and Qualifications:

Language Skills: Fluent in English (both written and spoken).

Education: Bachelor's degree with an English Background is a plus.

Experience:

• 1-3 years of experience in customer service, customer experience
• Experience with customer service platforms, CRM tools.

Communication Skills:

• Strong written and verbal communication skills in English.
• Ability to explain technical information clearly to non-technical customers.

Problem-Solving Skills:

• Ability to think critically and resolve complex issues efficiently.
• Capacity to handle challenging situations with professionalism and empathy.

Customer-Centric Mindset:

• Strong customer service orientation with a passion for delivering high-quality solutions.
• Ability to maintain a positive attitude and ensure customer satisfaction in all interactions.
• Ability to work effectively in a team environment and collaborate with various departments, including technical and support teams.

Organizational Skills:

• Strong attention to detail with the ability to manage multiple tasks and priorities.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at 2P Perfect Presentation by 2x

Riyadh, Riyadh, Saudi Arabia 39 minutes ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.