311 Customer Service Representatives jobs in Saudi Arabia

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Description

Job Purpose / Objective

Assume responsibility in handling patient and high and complex volume of inquiries, booking, confirmation, reschedule & cancellation of appointment through phone calls.

Key Responsibilities / Accountabilities

• Appointment:
• Handle patient appointment (book, confirm, cancel & reschedule).
• Handle telephone inquiries.
• RCO:
• Send call request through the system to be able to view by concerned doctors in order to provide immediate action.
• Email their Supervisors if call request is sent more than once to the doctor.
• Prepare Daily & Weekly RCO Report and send to Call Center Supervisors.
• Reschedule/Cancellation:
• Make a return call after receiving feedback from patients through IVR system for rescheduling.
• Inform patients through phone call if there is a closure of doctor’s clinic in a particular day and provide them options to reschedule or transfer to other doctors or clinic timings.
• Quality Assurance :
• Receive patients complaint and raise it to concerned department through Continuity Of Care (COC) system.
• Prepare Daily COC Report and send to Call Center Supervisors.
  

• Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.
• Adhere to HMG policy and procedures.
• Follow delegated lines of authority, maintains ongoing effective and proper communication with the superior and colleagues.
• Guide and orient new staff.
• Support the supervisor in administrative tasks.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of her/his knowledge, skills and abilities.

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Hospitals and Health Care

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Responsibilities

• Receive calls from patients and answering for their questions and doubts.
• In case the doctors are unavailable or engaged to important meetings Should be informed to the patients and make new appointment.
• Make appointments for the patients of the clinics/units
• Remained the patients one day before their appointment.
• Schedule re appointments for new, follow up and urgent patients
• Schedule re appointments or refer the patients to another clinic upon receiving notice from the clinician that he/she will not be available at the due appointment time.
• Prepare and updates weekly appointment schedules.
• Two days a week will be reserved for operations and on call physicians
• Contact patients with appointments and remind them one day in advance to minimize problems.
• Provide personalized coordinated care, and support for patients and families.
• Treat people with dignity, compassion, and respect.

• Diploma or Bachelor degree.

• At least 01-year experience working as a customer care a Dictaphone system.
• Typing skill and computer knowledge essential.
• An ability to work individually and as part of a team.

• Ability to communicate in English and Arabic both written and verbal.
• Knowledge of telephone consoles and related equipment.
• Knowledge of customer service standards and procedures.
• Knowledge of international and/or conference call telephone dialing procedures and protocols.
• The ability to concentrate for long periods of time.
• Format typing and computer training
• Fluent Speak / write in English

We are seeking a Call Center Representative for a part-time position in Medina. The role involves handling customer service inquiries and providing support via phone calls. The ideal candidate should possess excellent communication skills, be able to work independently, and maintain a friendly and professional demeanor. This position offers flexible hours and is suitable for men with their own visa.

No English proficiency is required, as communication will primarily be with customers from Pakistan in their native language. Previous experience and accommodation are not necessary, making this an excellent opportunity for those looking to gain experience in customer service while residing in Medina. The salary is competitive at $1300 .

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Overview

Call Center Specialist role at Emdad By Elm

• Entry level

• Full-time

• Customer Service, Administrative, and Public Relations

• Human Resources Services
• Consumer Services
• IT Services and IT Consulting

Overview

The Call Center Agent plays a pivotal role in delivering exceptional customer service through effective communication and problem-solving skills. This entry-level position requires a proactive individual who can provide knowledgeable assistance and support to customers across various channels, including phone, email, and chat. The successful candidate will demonstrate strong interpersonal skills and an ability to de-escalate customer concerns effectively while adhering to company protocols and policies. A commitment to continuous learning and improvement is essential as the agent will participate in training sessions to enhance service delivery. The agent will foster a positive experience for customers by efficiently navigating systems and processes to resolve inquiries or issues in a timely and accurate manner.

• A minimum educational qualification of a diploma or bachelor’s degree in a relevant field.
• Proven ability to work in a fast-paced environment while managing multiple customer interactions simultaneously.
• Demonstrated familiarity with customer service principles and practices, preferably through previous experience in a service-oriented role.
• Excellent verbal and written communication skills, with an emphasis on clarity, professionalism, and courtesy.
• Strong problem-solving skills and the ability to think on one’s feet to address customer inquiries effectively.
• High level of empathy and patience when dealing with customer complaints or concerns.
• Capability in utilizing multiple software applications and customer relationship management (CRM) systems to track interactions and follow up on customer queries.
• Demonstrated willingness to learn and adapt to new processes and technologies as they are implemented within the organization.
• Experience with teamwork and collaboration in a professional setting, contributing positively to team dynamics.
• Availability to work flexible hours, including evenings, weekends, and holidays, as needed by business operations.

• Respond promptly and professionally to incoming customer inquiries across various communication channels including phone, email, and live chat.
• Accurately document and track customer interactions in the company’s CRM system, ensuring all information is up-to-date for effective follow-up.
• Utilize active listening skills to understand customer issues, providing effective solutions that align with company policies.
• De-escalate demanding customer situations by employing conflict resolution techniques, ensuring customer satisfaction and retention.
• Participate in ongoing training and development sessions to enhance product knowledge and customer service skills.
• Collaborate with colleagues and management to share feedback on customer experiences and suggest improvements to service protocols.
• Maintain a strong understanding of company products and services to provide informed guidance to customers.
• Achieve and exceed individual performance metrics, including response times, resolution rates, and customer satisfaction scores.
• Remain informed on industry trends and best practices in customer service, applying this knowledge to improve personal performance.
• Uphold compliance with company policies and industry regulations during all customer interactions.

• Excellent communication skills, both written and verbal, to convey information clearly and professionally.
• Strong customer focus with a commitment to ensuring a positive customer experience.
• Effective problem-solving abilities to identify solutions in high-pressure situations.
• Adaptability to changing environments and ability to learn new technologies quickly.
• Proficiency in using CRM software and other collaboration tools necessary for tracking and managing customer interactions.
• High level of empathy to understand customer concerns and provide appropriate responses.
• Ability to work collaboratively as part of a team while also being self-motivated to manage personal responsibilities.
• Strong organizational skills with attention to detail to ensure accuracy in documentation and task completion.
• Resilience and patience when handling difficult customer interactions.
• Time management skills to prioritize tasks effectively in a busy environment.

• Entry level

• Full-time

• Customer Service

• Human Resources Services and Telephone Call Centers

Call Center Representative


We are seeking a skilled and experienced Call Center Representative to join our team in Jeddah. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing excellent customer service.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information to customers regarding products, services, and company policies
- Resolve customer complaints and escalate issues to the appropriate department when necessary
- Maintain a positive attitude and provide exceptional customer service at all times
- Complete call logs and update customer records with relevant information
- Follow communication procedures, guidelines, and policies
- Strive to meet monthly performance targets

Requirements:
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills in Arabic or Hindi, both written and verbal
- Familiarity with CRM systems and practices is a plus
- Ability to handle high volume of calls in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
- Flexibility to work varying shifts including nights, weekends, and holidays if needed

Salary:
This position offers a competitive salary of 1700$ per month.

Location:
This job is located in Jeddah. All nationalities are welcome to apply.

Benefits:
We offer an inclusive work environment that values diversity and promotes growth opportunities for our employees. This position does not require English proficiency.

If you meet the above requirements and are passionate about providing top-notch customer service, we encourage you to apply for this exciting opportunity!

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Call Center Representative (Pakistani/Malayalee)
As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a professional and efficient manner. You will be based in our call center located in Medina, Saudi Arabia and will work with a team of diverse individuals to provide exceptional customer service. This is an ideal position for freshers looking to gain experience in the customer service industry.

Key Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns
- Making outbound calls to follow up on customer requests or resolve issues
- Providing accurate information about products or services to customers
- Maintaining a high level of professionalism and customer service at all times
- Documenting all interactions with customers accurately and promptly
- Collaborating with team members to ensure efficient resolution of customer issues
- Meeting or exceeding performance goals set by the company

Requirements:
- Fluency in English is essential for this role
- Proficiency in Urdu or Malayalam is preferred but not required
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and customer-oriented mindset
- Ability to work well under pressure in a fast-paced environment
- Prior experience in a call center or customer service role is an asset but not mandatory

Working Hours:
This is a full-time position with working hours from 9am to 6pm, Sunday through Thursday. Part-time positions may also be available.

Salary:
We offer a competitive salary of 900$ per month, along with benefits such as medical insurance, transportation allowance, and annual leave.

If you are passionate about providing excellent customer service and have the necessary skills and qualifications, we encourage you to apply for this exciting opportunity. We welcome individuals from all nationalities who meet our requirements. Please submit your CV along with a cover letter explaining why you are the right fit for this role. Only shortlisted candidates will be contacted for an interview.

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Call Center Representative - Jeddah, Saudi Arabia


We are currently hiring for a Call Center Representative to join our team in Jeddah, Saudi Arabia. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a timely and professional manner.

Requirements:
- Fluency in Hindi and/or other Indian languages
- Excellent communication skills
- Ability to work in a fast-paced environment
- Customer service oriented
- Previous call center experience is preferred

Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns
- Making outbound calls to follow up on customer requests or resolve any issues
- Providing information about products or services to customers
- Maintaining accurate records of all customer interactions
- Collaborating with team members to ensure excellent customer service

Benefits:
- Competitive salary of 1400$ per month
- Full-time job with visa sponsorship
- Opportunity for growth and career development

If you are a fluent Hindi speaker with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Join our dynamic team in Jeddah and be part of an exciting journey to success.

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Call center representative Jobs in Jeddah:

The most in-demand professions in Jeddah:

MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

1200 $

We need workers in our home and office, kindly text me if you’re interested to joining

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We are seeking a highly motivated and customer-oriented Call Center Representative to join our team in Medina, Saudi Arabia. The role involves handling inbound and outbound calls, providing excellent customer service, and resolving customer issues.

• Must be an Indian national
• Fluent in English (Arabic skills preferred)
• Prior experience in call center or customer service
• Excellent communication and interpersonal skills
• Ability to multitask and work under pressure
• Strong problem-solving skills
• Availability for flexible shifts, including weekends and holidays

• Answer incoming calls and assist customers
• Make outbound follow-up calls
• Identify and escalate priority issues
• Maintain accurate interaction records
• Provide exceptional customer service
• Achieve performance targets

• Competitive salary
• Health insurance
• Paid training
• Career growth opportunities

If you are passionate about customer service and meet the requirements, we would love to hear from you! Apply now to join our team as a Call Center Representative in Medina, Saudi Arabia.