195 Customer Service Representatives jobs in Saudi Arabia

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Description

Job Purpose / Objective

Assume responsibility in handling patient and high and complex volume of inquiries, booking, confirmation, reschedule & cancellation of appointment through phone calls.

Key Responsibilities / Accountabilities

• Appointment:
• Handle patient appointment (book, confirm, cancel & reschedule).
• Handle telephone inquiries.
• RCO:
• Send call request through the system to be able to view by concerned doctors in order to provide immediate action.
• Email their Supervisors if call request is sent more than once to the doctor.
• Prepare Daily & Weekly RCO Report and send to Call Center Supervisors.
• Reschedule/Cancellation:
• Make a return call after receiving feedback from patients through IVR system for rescheduling.
• Inform patients through phone call if there is a closure of doctor’s clinic in a particular day and provide them options to reschedule or transfer to other doctors or clinic timings.
• Quality Assurance :
• Receive patients complaint and raise it to concerned department through Continuity Of Care (COC) system.
• Prepare Daily COC Report and send to Call Center Supervisors.
  

• Cover other staff if there is a shortage of staff in a particular section due to huge number of calls.
• Adhere to HMG policy and procedures.
• Follow delegated lines of authority, maintains ongoing effective and proper communication with the superior and colleagues.
• Guide and orient new staff.
• Support the supervisor in administrative tasks.
• Participates in person-centered care initiatives undertaken by HMG.
• Enriches patient experience with compassion, respect and dignity.
• Perform other applicable tasks and duties assigned within the realm of her/his knowledge, skills and abilities.

• Seniority level Entry level

• Employment type Full-time

• Job function Business Development and Sales
• Industries Hospitals and Health Care

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First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you’ll mostly be:

●Kicking off truly memorable guest experiences with the warmest of welcomes

●Acknowledging IHG Rewards Club members and returning guests in person or over the phone

●Taking, managing, and receiving payments for guest bookings

●Making the check-in and check-out process feel swift and seamless

●Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

●Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations

What We need from you:

●Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

●Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

●Fluency in the local language - extra language skills would be great, but not essential

●Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Acknowledging IHG Rewards Club members and returning guests in person or over the phone
• Taking, managing, and receiving payments for guest bookings
• Making the check-in and check-out process feel swift and seamless
• Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
• Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations
  
  

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
  
  

First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you'll mostly be:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging IHG Rewards Club members and returning guests in person or over the phone

Taking, managing, and receiving payments for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests' needs to anticipate requests and offer tailored recommendations

Being our guests' trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

Fluency in the local language - extra language skills would be great, but not essential

Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing

framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you'll become part of our ever-growing global family.

Call Center Representative - Indian Nationals


We are seeking Indian nationals to join our team as Call Center Representatives in Medina, Saudi Arabia. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service and resolving any queries or issues they may have.

Requirements:
- Fluent in English (Arabic is a plus)
- Previous experience in a call center or customer service role
- Ability to work in a fast-paced environment
- Excellent communication skills and phone etiquette
- Strong problem-solving and multitasking abilities
- Must have own visa and be able to work legally in Saudi Arabia

Responsibilities:
- Handle incoming calls from customers and address their inquiries or concerns in a professional manner
- Make outbound calls to follow up on customer requests or resolve any issues they may have faced
- Keep accurate records of all interactions with customers using our CRM system
- Provide timely and effective solutions to customers while maintaining high levels of customer satisfaction
- Meet personal/team qualitative and quantitative targets set by the company

Benefits:
- Competitive salary of 1800$
- Accommodation provided by the company
- Part-time shifts available for those who require flexibility
- Opportunity for career growth within the company

If you are an Indian national with previous call center or customer service experience, we encourage you to apply for this exciting opportunity. Join our diverse team and help us provide exceptional service to our customers.

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• Attend and manage formal calls and provide accurate and concise information without any delay.
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Explain all the essential details of the organization's products and services to captivate the customer's attention.
• Contribute to the company's growth by improving the number of connections using pleasant and informative conversations.
• Back up all the call history details by effectively utilizing the company's call center database.
• Provide a delightful call experience to the customers, keeping track of the valuable time to avoid potential delays.

Skills

• Prior exposure to working in a call center or customer service support profile.
• Adept in handling different functions of the telephone along with fluent spoken skills.
• Adroit multi-tasker with an ability to note important pointers while attending a vital customer call.
• Good computer skills.
• Smart communicator with the potential to elaborate practical advantages of the company's products.
• Flexibility and openness to innovation and improvement.

We're Hiring: Call Center Agent!

We are seeking a dedicated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will excel at handling customer inquiries, providing exceptional service, and resolving issues efficiently while maintaining a positive and professional demeanor.

Location: Riyadh, Saudi Arabia
Work Mode: Work From Office
Role: Call Center Agent

What You'll Do:
Handle inbound and outbound customer calls professionally
Resolve customer inquiries and complaints effectively
Document customer interactions and maintain accurate records
Provide product information and support services
Collaborate with team members to achieve targets
Meet performance metrics and quality standards

What We're Looking For:
Excellent verbal communication skills in Arabic and English
Strong problem-solving and listening abilities
Previous call center or customer service experience preferred
Ability to work in a fast-paced environment
Computer literacy and multitasking skills
Patience and empathy when dealing with customers

Ready to make an impact? Apply now and let's grow together!