23 Customer Service jobs in Jeddah

About the Company:

Join UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.

Be ready to make your mark a top company, in an exciting & dynamic industry.

Job Purpose:

To meet and guide walk-in clients, promote FAB products, offers and non-branch channels.

Key Accountabilities:

Generic Accountability

• Actively sell/cross-sell asset and liability products to new and existing customers
• Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
• Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
• Educate Classic and Advantage customers about automated channels including ATM, call center and online and promote their migration to these channels
• Attract new customers to branch through personal relations and existing customer referrals
• Respond to call center regarding customer inquiries forwarded
• Meet individual sales targets
• Participate in and potentially lead daily retail sales team meetings

Job Specific Accountabilities

• Agree on personal sales targets with the retails sales manager and the branch manager

Frameworks:

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

Qualification & Experiences:

Minimum Qualification

• Bachelor’s degree in accounting or related discipline.

Minimum Experience

• 3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures

#LI-KT1

About the Company:

Join UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.

Be ready to make your mark a top company, in an exciting & dynamic industry.

Job Purpose:

To meet and guide walk-in clients, promote FAB products, offers and non-branch channels.

Key Accountabilities:

Generic Accountability

• Actively sell/cross-sell asset and liability products to new and existing customers
• Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
• Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
• Educate Classic and Advantage customers about automated channels including ATM, call center and online and promote their migration to these channels
• Attract new customers to branch through personal relations and existing customer referrals
• Respond to call center regarding customer inquiries forwarded
• Meet individual sales targets
• Participate in and potentially lead daily retail sales team meetings

Job Specific Accountabilities

• Agree on personal sales targets with the retails sales manager and the branch manager

Frameworks:

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

Qualification & Experiences:

Minimum Qualification

• Bachelor's degree in accounting or related discipline.

Minimum Experience

• 3 years' relevant experience in the banking sector. Familiarity with bank products and related policies and procedures

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

Continue with Google Continue with Google

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

– Only for Saudi Citizens

– Priority for females (driving license is advantage)

– Minimum 1 Year Experience In Administrative Work.

– B2 level in English or 6.0 in IELTS minimum

– Excellent knowledge of computer applications especially SAP

– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

– IATA Qualifications Are Advantage

– At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Warehousing and Storage

Referrals increase your chances of interviewing at Four Winds Saudi Arabia by 2x

Continue with Google Continue with Google

Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

Continue with Google Continue with Google

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

Get AI-powered advice on this job and more exclusive features.

Continue with Google Continue with Google

Continue with Google Continue with Google

Continue with Google Continue with Google

Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

- Only for Saudi Citizens

- Priority for females (driving license is advantage)

- Minimum 1 Year Experience In Administrative Work.

- B2 level in English or 6.0 in IELTS minimum

- Excellent knowledge of computer applications especially SAP

- Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

- IATA Qualifications Are Advantage

- At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Warehousing and Storage

Referrals increase your chances of interviewing at Four Winds Saudi Arabia by 2x

Continue with Google Continue with Google

Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Location - Jeddah, KSA

KSA trucking operation expands to manage own trucks plus third party trucks with the ambition to grow it’s fleet an customer basis extensively and become a know player in the roadfreight market in KSA. We require professional in the roadfreight industry to manage the day to day operation to ensure growth and high service quality.

Managing and coordination of all aspects of roadfreight activities including Domestic KSA and x-border trucking. Providing DPWL’s roadfreight customers high level of communication regarding the status of their shipments

KEY RESPONSIBILITIES

Freight Forwarding Operations

• Strong professional communicational skills in order to deal with DPWL clients
• Fast and quality responses to any enquiries from customers, vendors and internal stakeholders in regards of shipments, and questions related to roadfreight in the GCC
• Correct and complete data entry into CargoesRunner
• Detailed knowledge about KSA customs procedures and regulations and being able to provide DPWL’s clients with high-end advice regarding the required import and export documentation
• Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients
• First point of contact towards the clients in regards of providing suitable advice and answering questions regarding best possible logistics solutions tailored to their freight requirements
• Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPWL
• Coordination with carriers, vendors and customers in regards of the event of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
• Coordination with clearance department for all import / export shipments

Cost Control

• A strong drive to optimize DPWL company profits in regards Roadfreight Activities.
• Ensure to development strong relationship with vendors, carriers and suppliers optimizing best market buying conditions

Departmental Activities

• Team player, as freight forwarding operations executive you are part of a team and the candidate should have strong team playing skills to make the team work together as one and assist all other colleagues in providing high quality service and timely completion of all jobs
• Excellent communicational skills towards DPWL clearance division, DPWL warehousing operations and DPWL Ocean/Air import/export departments in order to optimize service performance
• Take part of both regular internal and external training in order to maintain and increase logistics knowledge
• Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping up with possible peak season high volumes
• Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking

Relationship Management

• Maintain excellent relationship with 3rd party vendors and logistics suppliers,
• Maintain excellent relationship with internal other departments such as Accounting and finance, Commercial team and Warehousing Operations

General knowledge

• Roadfreight Logistics
• Port operation and import/export processes
• Sea Freight Logistics
• FCL Containers
• Special Equipment (Open Top’s / Flat Racks)
• Sea-Air Transportation Modes
• Customs Clearance Processes
• Customs Clearance Documentation
• Excel/Word/PowerPoint and related Microsoft Windows programs

QUALIFICATIONS/ EXPERIENCE

• Bachelor’s degree or equivalent
• At least 3 years of relevant and recent experience in Roadfreight Operations and Customer Service
• Roadfreight experience is mandatory.
• Fluent in written and verbal English – Arabic skills of advantage
• Roadfreight Forwarding – Solid and demonstrated working knowledge of the Roadfreight Industry and respective regulations in KSA.
• Execution Driving Skills – Ability to drive strong and pro-active execution of initiatives

Location - Jeddah, KSA

KSA trucking operation expands to manage own trucks plus third party trucks with the ambition to grow it's fleet an customer basis extensively and become a know player in the roadfreight market in KSA. We require professional in the roadfreight industry to manage the day to day operation to ensure growth and high service quality.

Managing and coordination of all aspects of roadfreight activities including Domestic KSA and x-border trucking. Providing DPWL's roadfreight customers high level of communication regarding the status of their shipments

KEY RESPONSIBILITIES

Freight Forwarding Operations

• Strong professional communicational skills in order to deal with DPWL clients
• Fast and quality responses to any enquiries from customers, vendors and internal stakeholders in regards of shipments, and questions related to roadfreight in the GCC
• Correct and complete data entry into CargoesRunner
• Detailed knowledge about KSA customs procedures and regulations and being able to provide DPWL's clients with high-end advice regarding the required import and export documentation
• Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients
• First point of contact towards the clients in regards of providing suitable advice and answering questions regarding best possible logistics solutions tailored to their freight requirements
• Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPWL
• Coordination with carriers, vendors and customers in regards of the event of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
• Coordination with clearance department for all import / export shipments

Cost Control

• A strong drive to optimize DPWL company profits in regards Roadfreight Activities.
• Ensure to development strong relationship with vendors, carriers and suppliers optimizing best market buying conditions

Departmental Activities

• Team player, as freight forwarding operations executive you are part of a team and the candidate should have strong team playing skills to make the team work together as one and assist all other colleagues in providing high quality service and timely completion of all jobs
• Excellent communicational skills towards DPWL clearance division, DPWL warehousing operations and DPWL Ocean/Air import/export departments in order to optimize service performance
• Take part of both regular internal and external training in order to maintain and increase logistics knowledge
• Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping up with possible peak season high volumes
• Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking

Relationship Management

• Maintain excellent relationship with 3rd party vendors and logistics suppliers,
• Maintain excellent relationship with internal other departments such as Accounting and finance, Commercial team and Warehousing Operations

General knowledge

• Roadfreight Logistics
• Port operation and import/export processes
• Sea Freight Logistics
• FCL Containers
• Special Equipment (Open Top's / Flat Racks)
• Sea-Air Transportation Modes
• Customs Clearance Processes
• Customs Clearance Documentation
• Excel/Word/PowerPoint and related Microsoft Windows programs

QUALIFICATIONS/ EXPERIENCE

• Bachelor's degree or equivalent
• At least 3 years of relevant and recent experience in Roadfreight Operations and Customer Service
• Roadfreight experience is mandatory.
• Fluent in written and verbal English - Arabic skills of advantage
• Roadfreight Forwarding - Solid and demonstrated working knowledge of the Roadfreight Industry and respective regulations in KSA.
• Execution Driving Skills - Ability to drive strong and pro-active execution of initiatives

We are seeking an energetic and enthusiastic Customer Care Agent to join our team in the Jeddah office. This role is the main point of contact for external customers, handling callouts, inbound queries, and outbound calls. The agent supports 24/7 operations and assists the local team with key business applications and reporting.

1. Callout Handling:

• Manage various contacts including alarm calls, test calls, customer calls, case registrations, outbound calls, and technician calls.
• Handle callouts from customer contact to dispatch and case closure.
• Identify safety situations, provide safety instructions per global safety procedures, show empathy, and offer safety advice to calm passengers.
• Support supervisors in following up on open callouts and ensure technicians report back on open jobs, with reports available for review.
• Immediately connect customers to the appropriate KONE organization member or pass messages if the responsible person is unavailable, ensuring follow-up.

• Receive and resolve customer queries and complaints, follow up internally if needed, and communicate resolutions.
• Identify potential leads from customer cases and assign them to the sales team.

• Conduct transactional surveys post-callout or project, support marketing initiatives, and manage annual client contacts.

• Monitor and manage around-the-clock customer service operations for responsiveness and availability.
• Assist with report preparation, data tracking, and support for digital tools like KFM application, Intune, and other relevant applications.

• Bachelor's or Diploma Degree.
• Minimum two years of customer service experience.
• Excellent communication, customer management, and IT skills.
• Stress tolerance and attention to detail.
• Motivated, goal-oriented, organized, and a self-starter focused on high-quality customer service.
• Fluency in English and Arabic.

• A dynamic team environment promoting collaboration.
• Comprehensive learning and development programs.
• Clear job targets and regular feedback.
• Opportunities for personal growth, mentoring, and coaching.
• Flexible work environment built on trust and respect.
• A value-based culture emphasizing sustainability and innovation.
• The chance to work for a successful organization.

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be leading, directing and optimizing your customer care team (CCL) to continuously provide customer excellence and sustainable growth across your scope of responsibility.
Utilizing your strong forwarding + market knowledge, you will drive service improvement activities to ensure customer satisfaction with our products, services and features.

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics management to optimize the customer experience.
• To own, monitor and drive all sales activities.
• To ensure best-in-class customer onboarding.
• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems, including customer reporting for SME customers.
• To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
• To focus on continuous improvement of processes + controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
• To ensure delivery against all financial targets + strategic objectives across all CCLs.

• Strong customer relationship skills with a focus on engagement, retention, and service excellence.
• Proven sales experience with the ability to drive and monitor commercial activities.
• Expertise in customer onboarding and process optimization for seamless service delivery.
• Proficient in data accuracy and reporting, especially for SME customer management.
• Effective cross-functional communicator with experience in logistics coordination and stakeholder collaboration.

We offer an employee-friendly environment for you to develop and grow to become a skilled transportation logistics professional in a challenging and fast-developing company with a competitive salary and opportunities for further development within the Kuehne + Nagel Group. If like us, you put customers at the heart of everything you do, you can expect to be rewarded with a full package of benefits on top of a salary that grows with you as you grow in our business.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.