74 User Support jobs in Riyadh
End User Support Engineer
Posted today
Job Viewed
Job Description
We are looking for a skilled End User Support Engineer to join our team! If you are passionate about providing technical support and have strong experience in IT infrastructure, Microsoft products, and networking, we’d love to hear from you.
Requirements- At least 3 years of experience in technical support
- Experience with ITSM or ticketing tools
- Experienced in Microsoft End User Products
- Experience with infrastructure hardware and Microsoft solutions such as Windows Infrastructure (AD, DNS, DHCP, IIS, etc.)
- Good knowledge of networking
- Excellent written, oral, and interpersonal communication skills
- Provide technical support to end users for hardware, software, and network issues
- Manage and resolve tickets through ITSM or helpdesk tools
- Assist in setup and maintenance of Windows infrastructure, including AD, DNS, DHCP, and IIS
- Support Microsoft End User Products and troubleshoot related issues
- Escalate complex issues to higher-level IT teams
- Maintain documentation of recurring issues and solutions
- Support IT teams in infrastructure upgrades and improvements
Specialist - Help Desk
Posted today
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
#J-18808-LjbffrHelp Desk Technician
Posted 10 days ago
Job Viewed
Job Description
Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh
Position InformationJoining Date:
Immediately
Location: Riyadh
Key Responsibilities:
- Provide first level support to end-users
- Troubleshoot hardware, software, and network issues
- Respond to support tickets in a timely manner
- Escalate unresolved issues when necessary
- Assist in the Installation and configuration of IT systems
Required Qualifications:
- 1 – 2 years of relevant IT support / help desk experience
- Good understanding of basic networking and troubleshooting techniques
- Strong communication and problem-solving skills
- Ability to work under pressure in a project environment
- Great organizational & Time management
Education/ Certification:
- Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
Specialist - Help Desk
Posted 11 days ago
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices
- Assist users with application software and business software issues
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems
- Conduct training sessions for users on new software and tools when applicable
- Proactively identify areas for improvement in help desk processes and recommend enhancements
- Bachelor's degree in Information Technology, Computer Science, or a related field
- 1-2 years of experience in a help desk or technical support role
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users
- Familiarity with common operating systems (Windows, macOS) and software applications
- Excellent interpersonal and customer service skills
- Ability to manage multiple tasks and work in a fast-paced environment
Comprehensive benefits package
Seniority level- Entry level
- Full-time
- Other
- IT Services and IT Consulting
Get notified about new Help Desk Specialist jobs in Riyadh, Riyadh, Saudi Arabia.
#J-18808-LjbffrHelp Desk Technician
Posted 17 days ago
Job Viewed
Job Description
Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
Specialist - Help Desk
Posted today
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
#J-18808-LjbffrIT Help Desk
Posted today
Job Viewed
Job Description
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED:
Qualification & Skills:
- Diploma on Technical support or related field.
- Hardware & Software Installation.
- Frequent mobility for the work day as required by the sourcing aspect of the job.
- Troubleshooting Software & Hardware.
- Printers & Copier installations & Driver.
- Ability to work under pressure.
- Minimum two years of experience.
- Saudi nationality
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: ﷼7,000.00 - ﷼8,000.00 per month
**Education**:
- Diploma (preferred)
**Experience**:
- IT Help Desk: 2 years (preferred)
Be The First To Know
About the latest User support Jobs in Riyadh !
Technical Customer Support Associate II
Posted 11 days ago
Job Viewed
Job Description
Overview
Technical customer services to handle F&B Customers, OPC System, Lubrication System, CIP System, Taski Machines Servicing
Responsibilities- Technical customer services to handle F&B Customers, OPC System, Lubrication System, CIP System, Taski Machines Servicing
- Seniority level: Not Applicable
- Employment type: Full-time
- Job function: Information Technology
- Industries: Chemical Manufacturing
Location: Riyadh, Riyadh, Saudi Arabia
Salary: SAR 4,500.00 - SAR 10,000.00
#J-18808-LjbffrCustomer Support Representative.
Posted 1 day ago
Job Viewed
Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
Register Your Interest #J-18808-LjbffrCustomer Support Engineer
Posted 2 days ago
Job Viewed
Job Description
#J-18808-Ljbffr