48 User Support jobs in Riyadh
Help Desk Technician
Posted 8 days ago
Job Viewed
Job Description
We are seeking a reliable and customer-focused Helpdesk Technician to provide first-level technical support to end-users. The ideal candidate will be responsible for troubleshooting hardware, software, and network-related issues, ensuring timely resolution and excellent user experience.
Responsibilities:
- Provide first-line technical support via phone, email, or in person
- Diagnose and resolve hardware, software, and basic network issues
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Set up and manage user accounts, passwords, and access rights
- Escalate complex issues to appropriate support levels
- Document issues, solutions, and support processes in ticketing system
- Assist in onboarding and IT setup for new employees
- Maintain inventory of IT assets and equipment
Requirements:
- Diploma or Bachelor's degree in IT, Computer Science, or related field
- 2+ years of experience in a Helpdesk or IT support role
- Good knowledge of Windows OS, Microsoft Office, and basic networking
- Familiarity with Active Directory and Office 365 administration
- Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow)
- Strong communication and problem-solving skills
- Ability to work independently and manage time effectively
- A+ or ITIL certification is a plus
Skills:
- .Desktop and laptop troubleshooting
- Basic networking (IP, DNS, DHCP)
- Printer and peripheral support
- User account management (AD, O365)
- Ticketing systems and documentation
- Time management and multitasking
- Remote support tools (e.g., AnyDesk, TeamViewer)
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrHelp Desk Technician
Posted 22 days ago
Job Viewed
Job Description
Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh
Position InformationJoining Date:
Immediately
Location: Riyadh
Key Responsibilities:
- Provide first level support to end-users
- Troubleshoot hardware, software, and network issues
- Respond to support tickets in a timely manner
- Escalate unresolved issues when necessary
- Assist in the Installation and configuration of IT systems
Required Qualifications:
- 1 – 2 years of relevant IT support / help desk experience
- Good understanding of basic networking and troubleshooting techniques
- Strong communication and problem-solving skills
- Ability to work under pressure in a project environment
- Great organizational & Time management
Education/ Certification:
- Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
Help Desk Technician
Posted 22 days ago
Job Viewed
Job Description
Join to apply for the Help Desk Technician role at Abacus Technology Corporation
Join to apply for the Help Desk Technician role at Abacus Technology Corporation
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Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled Seniority level
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
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Sign in to set job alerts for “Help Desk Technician” roles.Riyadh, Riyadh, Saudi Arabia 17 hours ago
Technical Support Engineer - Home AppliancesRiyadh, Riyadh, Saudi Arabia 16 hours ago
Email Support Specialist (M365, Microsoft Exchange) Technical Support Professional - M365 SecurityWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrHelp Desk Technician
Posted today
Job Viewed
Job Description
Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
**Responsibilities**:
Qualifications:
**_
**_
**EOE/M/F/Vet/Disabled
Customer Support Specialist
Posted today
Job Viewed
Job Description
- Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
- Provide helpful and relevant information to ensure a positive customer experience.
- Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
- Demonstrate in-depth knowledge of products or services to confidently address customer queries.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
- Leverage customer service skills to maximize the value of each customer interaction.
- Apply all acquired skills from company trainings
- Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
- Escalate unresolved issues or concerns to the Team Leader for resolution.
- Ensure the confidentiality of client and customer data.
- Follow company policies and procedures diligently.
- Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
- Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
- Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
- Perform any additional duties assigned, in alignment with the role’s scope.
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Native Arabic speaker with fluent English (written and spoken).
- 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
- Proficient in CRM software and customer support tools, with strong computer literacy
- Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
- Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
- Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
- Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
- Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
- Commitment to confidentiality and adherence to company policies and procedures.
- Willingness to participate in ongoing training and development to maintain up-to-date knowledge.
Customer Support Specialist
Posted 1 day ago
Job Viewed
Job Description
Join to apply for the Customer Support Specialist role at Talent 360 ME.
About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.
About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities- Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
- Diagnose and resolve technical problems related to SiFi's platform and services.
- Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
- Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
- Escalate complex technical issues to the engineering or product teams as needed.
- Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify and report recurring technical issues and provide feedback to the product team.
- Stay up-to-date with SiFi's product updates and technical specifications.
- Provide excellent customer service and maintain a professional demeanor.
- Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
- Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills in English and Arabic (preferred).
- Familiarity with troubleshooting software and web applications.
- Good understanding of basic networking concepts.
- Entry level
- Full-time
- Other
Customer Support Specialist
Posted today
Job Viewed
Job Description
Join to apply for the Customer Support Specialist role at Talent 360 ME.
About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.
About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities- Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
- Diagnose and resolve technical problems related to SiFi's platform and services.
- Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
- Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
- Escalate complex technical issues to the engineering or product teams as needed.
- Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify and report recurring technical issues and provide feedback to the product team.
- Stay up-to-date with SiFi's product updates and technical specifications.
- Provide excellent customer service and maintain a professional demeanor.
- Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
- Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills in English and Arabic (preferred).
- Familiarity with troubleshooting software and web applications.
- Good understanding of basic networking concepts.
- Entry level
- Full-time
- Other
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Customer Support Specialist
Posted today
Job Viewed
Job Description
- Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
- Provide helpful and relevant information to ensure a positive customer experience.
- Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
- Demonstrate in-depth knowledge of products or services to confidently address customer queries.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
- Leverage customer service skills to maximize the value of each customer interaction.
- Apply all acquired skills from company trainings
- Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
- Escalate unresolved issues or concerns to the Team Leader for resolution.
- Ensure the confidentiality of client and customer data.
- Follow company policies and procedures diligently.
- Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
- Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
- Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
- Perform any additional duties assigned, in alignment with the role’s scope.
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Native Arabic speaker with fluent English (written and spoken).
- 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
- Proficient in CRM software and customer support tools, with strong computer literacy
- Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
- Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
- Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
- Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
- Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
- Commitment to confidentiality and adherence to company policies and procedures.
- Willingness to participate in ongoing training and development to maintain up-to-date knowledge.
Ctm Customer Support
Posted today
Job Viewed
Job Description
We are now looking for a CTM Customer Support that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
***:
**What you will do**:
- Handle Software Update Management (SUM)
- Mentor Remote Service Gateway (RSG)
- Handle and resolve Customer issues, providing dedicated support
- Deliver results & meet customer expectations, leading Software Uplift activities
- Handle Customers and internal Stakeholders from Technical perspective, working with diverse team
**Operational**:
- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
- Analyze and troubleshoot to handle and provide support in critical and Emergency cases when needed
- Interface and interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
- Be available to handle customer technical queries all the time and ensure timely response
- Make constant efforts to be updated on relevant technical skills all the time
- Take handover from Project and ensure all the technical check points are completed
- Promote knowledge sharing
- Review and prepare the relevant technical document i.e. RCA
- Secure customer network information is updated and shared with the CNS team
**Business Related**:
- Provide technical support to SDM
- Participate and contribute during pre-sales engagement activities for technical issues
- Understanding of the contractual obligation for the support services delivery
- Ensure that KPIs are met according to SLA
- Identify potential add on sales opportunities and address to the SDM
***:
**You will bring**:
- Education: Bachelor's Degree in Engineering or equivalent
- Being fluent in Arabic an English languages
- Min years of experience: 1-3 years in similar technical lead position
- Min years of technical experience in Telecom: 4 years
- Domain experience: RAN, CORE / PACKET CORE, CLOUD, IP, CHARGING
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Teamwork & Collaboration skills
- Leading technical discussions
- Teamwork & Collaboration skills
**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build never seen before solutions to some of the world’s toughest problems. You´l be challenged, but you won’t be alone. You´l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: Saudi Arabia (SA) | Saudi Arabia : Riyadh : Riyadh | Saudi Arabia : Makkah : Jeddah
Req ID:
Customer Support Representative
Posted today
Job Viewed
Job Description
**We’re looking for a Customer Support Representative**
**A bit about us**
**Main responsibilities**
- Managing customer queries and complaints
- Processing modifications for deals and escalate complaints across a number of communication channels
- Building a healthy relationship between AlGooru and the parents/students
**A day in your life**
- Keep records of customer interactions, transactions, comments, and complaints
- Continuously improve and optimize ticketing system and chat tools by raising challenges and providing actionable solutions
- Provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Provide information about services
- Assist with Technical issues
- Handle refunds
- Address billing concerns
- Answer questions about Terms & Conditions and Policies
**Requirements**:
**Experience needed**
- A proactive approach to support
- A+ listener
- Advanced communication and interpersonal skills
- Empathy and patience
- Great organizational & time management skills
- Familiarity with CRMs and internal databases
- Hustle mentality
- The drive to succeed
- Able to work either from **10 AM **to** 6 PM **or **2 PM** to **10 PM**, with a preference for weekend coverage on both shift sections.
- Able to work 5 days a week
- Screening & Intro Call (5-10 mins)
- Chemistry meeting (15-30 minutes)
- Technical interview (30-60 minutes)
- Technical assessment
- Offer extended to successful applicants
**Benefits**
**Role benefits**
- Work from anywhere
- Unlimited paid sick days
- No clocking in/out
- ESOP shares
- Laptop fund
- Fast promotions (like really fast)
- Enjoy monthly Pizza Fridays
- Learn anything online and expense it on us
- Travel for company events and get reimbursed
**How to gain extra Gooru points**
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.
- Be extra organizedlike extra