140 User Support jobs in Saudi Arabia

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.

We are looking for a skilled End User Support Engineer to join our team

If you are passionate about providing technical support and have strong experience in IT infrastructure, Microsoft products, and networking, we'd love to hear from you.

Requirements:

• Qualification in Computer Science, Information Technology, or equivalent

• At least 3 years of experience in technical support

• Experience with ITSM or ticketing tools

• Experienced in Microsoft End User Products

• Experience with infrastructure hardware and Microsoft solutions such as Windows Infrastructure (AD, DNS, DHCP, IIS, etc.)

• Good knowledge of networking

• Excellent written, oral, and interpersonal communication skills

• Bilingual (Arabic & English)

Responsibilities:

• Provide technical support to end users for hardware, software, and network issues

• Manage and resolve tickets through ITSM or helpdesk tools

• Assist in setup and maintenance of Windows infrastructure, including AD, DNS, DHCP, and IIS

• Support Microsoft End User Products and troubleshoot related issues

• Escalate complex issues to higher-level IT teams

• Maintain documentation of recurring issues and solutions

• Support IT teams in infrastructure upgrades and improvements

Provide technical support to the enterprise end-user computing environment (configuration, monitoring, service interruption recovery)

Provide level 1 and 2 maintenance and support for end user desktop, laptop, printer, phones, dongles, tablets, projectors, smart boards, video conference suites, IP phones and other end user peripherals based on ISE s policies, processes and procedures

Respond to telephone calls/emails, escalated services requests and tickets to diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, follow up steps and communication

Understand and participate in the process of evaluating, prioritizing and resolving customer issues through ISE s Customer Support systems

Troubleshoot client hardware and software and basic network connectivity problems

Escalate problems to appropriate support specialists and follow up until completion

Contribute to the development of operational procedures, user manuals and knowledge base

Provide all required documentation including standards, configurations and diagrams related to EUC services

Use internal incident management system to document and manage problems and work requests and their respective resolutions and circumventions

Perform activities related to the evaluation, analysis and set up of PC-based software products

Undertake desktop/laptop builds, rebuilds and office moves as required

Coordinate with internal and external stakeholders to identify hardware defects and resolve software issues

Maintain asset inventory operations as per ISE s policies and procedures

A minimum of 1 2 years of experience in a similar setup is a must

Fluent in Arabic and English (Written and Spoken)

Bachelor s degree in IT preferred

Relevant IT certificates such as MCSE Desktop Support or Equivalent

Knowledge about IT Service Framework

• Provide an excellent level of customer care & support to the user community.
• Resolve open helpdesk calls.
• Provide cover for incoming Helpdesk calls where necessary.
• Troubleshoot and resolve desktop user issues (hardware and software).
• Provide support and maintenance of hardware and software to desktop users.
• Troubleshoot and resolve printer and printing issues.
• Escalate unsolved issues to relevant people (3rd Line, IT Management or 3rd Party support).
• Basic Administration, Support, Development and Maintenance of the network infrastructure and its users.
• Provide clear feedback and communication to the user community at all times.
• Provide assistance/support to other members of IT Team as and when required.
• Provide proactive feedback to existing IT systems.
• Ensuring departmental procedures, policies and standards are followed and fully documented and kept up-to-date.
• Assist the IT ISS team maintain internal and external Service Level Agreements.
• Provide regular reports and feedback to the Helpdesk Manager and/or the IT ISS.
• Management team on outstanding IT requests workload and projects undertaken.
• Liaise with 3rd party support/suppliers.
• Providing support to other teams within the IT department.
• Work as a team player to increase the profile of the department.
• Other assorted tasks in the department as requested by the IT Services & Support Manager.

Qualifications, Certifications, and Experience requirements:

• Good standard of general education (BS Computer Sciences/BSCE/BSECE/) or equivalent.
• Good interpersonal skills (able to exercise tact, patience and understanding)
• Fluent in English language
• A minimum of 2 years work-related skil

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Company Description

TechMantra Global is a leading Technology, Consulting, and Outsourcing company that partners with global technology leaders such as Microsoft, Salesforce, Oracle, and Sitecore. We specialize in Salesforce CRM, Azure Cloud solutions, Power Apps, Power BI, and other analytics tools. Established to provide strategic IT solutions, we ensure higher levels of security, productivity, efficiency, and reliability. TechMantra Global operates in India, UAE, and Gulf Countries, delivering innovative and cutting-edge IT services to meet evolving business needs.

Role Description

This is a full-time, on-site role located in Riyadh for an Information Technology Help Desk position. The primary responsibilities include providing technical support, troubleshooting network and system issues, ensuring network security, and offering excellent customer service to resolve client IT problems efficiently. The role also involves maintaining IT infrastructure, managing user accounts, and collaborating with other IT team members.

Qualifications

• Strong skills in Network Administration and Information Technology
• Proficient in Troubleshooting and Network Security
• Excellent Customer Service skills
• Effective communication skills and ability to work collaboratively
• Ability to work on-site in Riyadh
• Bachelor's degree in Information Technology, Computer Science, or related field
• Relevant certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Fundamentals) are a plus
• Prior experience in a similar role is beneficial

Job Purpose

The IT Desk Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, network, and system issues. The role ensures timely resolution of IT service requests and incidents while maintaining high levels of customer satisfaction and adherence to IT policies and procedures.

Principal Accountabilities

• Adhere to organizational policies and procedures to ensure compliance and maintain a productive work environment.
• Implement and uphold safety and security protocols to protect employees and company assets.
• Act as the first point of contact for IT-related issues via phone, email, chat, or ticketing system.
• Provide technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
• Install, configure, and troubleshoot operating systems, applications, and software packages.
• Support end-users in Microsoft 365, Active Directory, and collaboration tools.
• Monitor, prioritize, and resolve incidents and service requests within agreed Service Level Agreements (SLAs).
• Escalate unresolved or complex issues to higher-level IT support teams.
• Maintain accurate documentation of issues, solutions, and knowledge base articles.
• Assist with user account creation, access management, and password resets.
• Support IT asset management, including hardware and software inventory tracking.
• Ensure compliance with IT security policies and procedures.
• Perform additional duties as required to support the team and overall business objectives.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• ITIL Foundation certification is an added advantage.

Experience

• 2 to 4 years of experience in IT support, helpdesk, or a related role.

Skills and Competencies

• Communication
• Teamwork
• Software & Windows Troubleshooting
• Hardware Troubleshooting
• Networking
• Microsoft 365
• ITIL Practices

Key Responsibilities:

• Managing customer inquiries via social media platforms, WhatsApp, and the Front/Number program.
• Responding promptly to customers and resolving issues efficiently and professionally.
• Monitoring orders and coordinating with the operations team to ensure timely execution.
• Continuously registering and updating customer data in the company systems.
• Handling complaints and feedback, and forwarding them to the relevant departments when necessary.
• Preparing periodic reports on customer service performance and daily challenges.
• Contributing to the development and improvement of the customer experience.

Requirements:

• 1-2 years of experience in customer support, technical support, or related fields.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Excellent written and verbal communication skills with a strong ability to explain technical concepts in simple terms.
• A passion for customer satisfaction and delivering an exceptional experience to users.
• Patience and empathy are essential when dealing with challenging situations.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Work Conditions:

• Full-time in shifts (morning, evening, night).
• Flexible working hours; shifts may vary (some days morning, others evening or night).
• The role requires working throughout the week, including weekends and holidays.
• Nature of work: Remote
• working per hour rate