233 User Support jobs in Saudi Arabia

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.

Company Description

Tamkeen Talents Co. is an innovative recruitment and human resources management solutions company. We are dedicated to innovation and excellence in our field, providing cutting-edge solutions to our clients in the areas of recruitment and HR management.

Role Description

This is a full-time, on-site role for an Information Technology Help Desk Support. The primary responsibilities include providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role involves responding to queries either in person or remotely, troubleshooting network issues. Additionally, the candidate will install, modify, and repair computer hardware and software, as well as provide customer service to end-users.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 0–1 year of relevant IT support experience
• Basic knowledge of Windows operating systems and networking (TCP/IP, DNS, DHCP)
• Strong Customer Service skills to assist users effectively
• Excellent problem-solving abilities and attention to details
• Eagerness to learn and grow in IT and system administration

Job Responsibilities

• Install, configure, and update software and hardware
• Troubleshoot hardware, software, and network issues
• Provide daily helpdesk support to end-users (onsite & remote)
• Assist with user account management (password resets, emails, etc.)
• Support the IT team with documentation, inventory, and system monitoring

Opportunity: Sr. Technical Support and Help Desk

Company:
AICC

Reporting to:
IT Support Supervisor/Manager

About Al Arabia Cooperative Insurance Company (AICC)

Al Arabia Cooperative Insurance Company is a leading Saudi insurance provider offering a wide range of services to individuals and businesses across the Kingdom. The company is committed to delivering high-quality insurance solutions with a focus on reliability, innovation, and customer satisfaction.

Job Purpose

Provide technical assistance to computer users. Answer questions or resolve clients' computer problems in person, via telephone, or electronically. Assist in using computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Key Responsibilities

Technical Support

• Prepare user machine environment, install and upgrade applications/software, test, and configure hardware.
• Assist users with hardware/software features and provide training & orientation for new users.
• Provide first-level front-end application support by answering users' requests.
• Understand system features and functionality to ensure proper support to end users.

Help Desk

• Diagnose hardware/software problems and replace defective components.
• Resolve and troubleshoot computer issues.
• Handle troubleshooting, system backups, archiving, and disaster recovery for end-users.
• Support in corrective and preventive actions.
• Backup servers daily (BKUPEXEC) and resolve issues.
• Configure folder sharing and devices (PCs, laptops, printers, scanners).
• Cisco IP Telephony: setup & maintenance.
• Active Directory: manage accounts, modifications, and passwords.
• Exchange Server: create email accounts for new users.
• VPN setup for remote work access.
• Communication with POS and branches to resolve IT issues.
• Support Network/System Admin in enforcing configurations on network devices.
• Control of USB/CD&DVD access via TrendMicro.

Stakeholder Interaction

• Work with developers, network admins, and end-users to resolve IT-related issues.
• Record incidents and escalate issues when needed.
• Follow up incidents until resolution.

Areas of Contribution

• Strategy:
  Monitor cascaded objectives for improvement.
• Risk Management:
  Ensure company information protection & threat control.
• Report Development:
  Provide reports and suggest process improvements.
• Policies:
  Strict adherence to AICC policies and procedures.
• Communication:
  Regular internal and external communication for efficiency.

Qualifications

• Education:
  Diploma in Computer & Network.
• Experience:
  Minimum 3 years proven relevant experience.
• Skills:
• Strong computer knowledge (OS, utilities, communication tools).
• Ability to train and coach users.
• Decision-making and problem-solving.
• Strong English communication (spoken & written).
• Report writing, designing, and presentation skills.

Provide technical support to the enterprise end-user computing environment (configuration, monitoring, service interruption recovery)

Provide level 1 and 2 maintenance and support for end user desktop, laptop, printer, phones, dongles, tablets, projectors, smart boards, video conference suites, IP phones and other end user peripherals based on ISE s policies, processes and procedures

Respond to telephone calls/emails, escalated services requests and tickets to diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, follow up steps and communication

Understand and participate in the process of evaluating, prioritizing and resolving customer issues through ISE s Customer Support systems

Troubleshoot client hardware and software and basic network connectivity problems

Escalate problems to appropriate support specialists and follow up until completion

Contribute to the development of operational procedures, user manuals and knowledge base

Provide all required documentation including standards, configurations and diagrams related to EUC services

Use internal incident management system to document and manage problems and work requests and their respective resolutions and circumventions

Perform activities related to the evaluation, analysis and set up of PC-based software products

Undertake desktop/laptop builds, rebuilds and office moves as required

Coordinate with internal and external stakeholders to identify hardware defects and resolve software issues

Maintain asset inventory operations as per ISE s policies and procedures

A minimum of 1 2 years of experience in a similar setup is a must

Fluent in Arabic and English (Written and Spoken)

Bachelor s degree in IT preferred

Relevant IT certificates such as MCSE Desktop Support or Equivalent

Knowledge about IT Service Framework

Technical Support:

• Providing first-line technical assistance to end-users for hardware, software, and network issues.
• Troubleshooting and resolving technical problems via phone, email, or in person.
• Walking users through problem-solving steps.
• Escalating complex issues to higher-level support teams.
• Maintaining a log of support requests and resolutions.

System Administration:

• Installing, configuring, and maintaining computer systems and applications.
• Managing user accounts and permissions.
• Monitoring system performance and identifying potential issues.
• Performing system backups and ensuring data security.
• Implementing and maintaining network infrastructure.
• Contributing to IT projects and upgrades.

Requirements

• He must have at least 6 years experience
• He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
• Providing technical support for systems and networks and solving problems Effectively.
• Managing, configuring and enabling assistance systems and networks To ensure continuity.
• Implement security procedures and monitor network performance.
• Provide technical guidance to users and achieve higher Satisfaction levels.

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Job Description

*SUMMARY *

Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins.

*ESSENTIAL DUTIES AND RESPONSIBILITIES * include the following. Other duties may be assigned.

• Provide prompt resolution to customer inquiries by providing appropriate and accurate information
• Accurately document and update records in required systems
• Follow up in a timely manner to ensure customer satisfaction
• Understand all programs, systems, and procedures necessary to perform job effectively
• Where applicable, communicate with customers to attempt to bring resolution
• Communicate feedback and progress to management
• Maintain diplomacy and tact when dealing with upset or escalated calls
• Escalate customer complaints and/or calls through the appropriate channels to management
• Provide feedback to management concerning possible problems or areas of improvement
• Make recommendations to implement improved processes
• Perform other duties as assigned by management

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.

*EDUCATION and/or EXPERIENCE *
- High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
- Knowledge and understanding of facility management environment
- Knowledge, understanding, and compliance with Service Request policies and procedures
- Previous customer service and/or call center experience is a must
- Bi-lingual (English and Arabic) is an advantage
- Knowledge in SAP is an advantage

ATTRIBUTES
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule.

*COMPUTER SKILLS *

Proficient with Microsoft Office