L2 Technical Support
Posted 7 days ago
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Job Description
Jeddah, Saudi Arabia | Posted on 05/12/2025
- Industry: Information Technology & Services
- State/Province: -
We Reimagine Everything.
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.
We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.
Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.
We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.
The responsibilities include:
- Providing timely and professional technical support to live merchants via phone, email, and chat.
- Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
- Guiding merchants through setup, configuration, and usage of the system.
- Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
- Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
- Documenting issues, resolutions, and procedures clearly and organized.
- Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
- Staying updated on system changes, product updates, and new features to assist users effectively.
- Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
- 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
- Excellent communication and problem-solving skills.
- Experience supporting B2B merchant clients or SaaS platforms.
- Knowledge of payment gateways, merchant onboarding, or financial technology solutions.
Technical Support Engineer
Posted 9 days ago
Job Viewed
Job Description
Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.
How You’ll Contribute- Provide technical support and troubleshoot issues related to computers, networks, and software.
- Install and maintain computer systems, printers, and other technical equipment.
- Handle technical malfunctions and offer quick and effective solutions.
- Conduct on-site visits to clients to resolve issues or provide technical support as needed.
- Document issues and actions taken to enhance service quality.
- Bachelor's degree in information technology, Computer Science, or a related field
- 3-4 years of hands-on experience in technical support or IT
- Strong ability to analyze and resolve technical issues efficiently
- Effective communication skills with users and clients across various levels
- Attention to detail and accuracy in technical work
- Ability to work under pressure and manage time effectively
- Willingness to travel and conduct field visits to clients
- Microsoft Certified (Microsoft Certificate)
- CompTIA A+
We care about both your growth and your well-being. Here’s what you can expect when you join our team:
- A team that shares knowledge openly — no gatekeeping.
- A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
- A fun, humble, and honest workplace where your voice matters.
- A real sense of family spirit — we work as a team, we grow as a team.
- Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
- 3 Work From Home days per month.
- Access to learning resources, courses, and professional development opportunities.
- Recognition programs to celebrate your wins.
- Chances to grow internally — many of our leaders started as juniors!
Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.
A full-time position with an attractive salary package.
Trainings12 days per year, including 6 of your choice.
Sport ActivityPlay any sport with colleagues; the bill is covered.
#J-18808-LjbffrTechnical Support Engineer
Posted today
Job Viewed
Job Description
Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.
How You’ll Contribute- Provide technical support and troubleshoot issues related to computers, networks, and software.
- Install and maintain computer systems, printers, and other technical equipment.
- Handle technical malfunctions and offer quick and effective solutions.
- Conduct on-site visits to clients to resolve issues or provide technical support as needed.
- Document issues and actions taken to enhance service quality.
- Bachelor's degree in information technology, Computer Science, or a related field
- 3-4 years of hands-on experience in technical support or IT
- Strong ability to analyze and resolve technical issues efficiently
- Effective communication skills with users and clients across various levels
- Attention to detail and accuracy in technical work
- Ability to work under pressure and manage time effectively
- Willingness to travel and conduct field visits to clients
- Microsoft Certified (Microsoft Certificate)
- CompTIA A+
We care about both your growth and your well-being. Here’s what you can expect when you join our team:
- A team that shares knowledge openly — no gatekeeping.
- A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
- A fun, humble, and honest workplace where your voice matters.
- A real sense of family spirit — we work as a team, we grow as a team.
- Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
- 3 Work From Home days per month.
- Access to learning resources, courses, and professional development opportunities.
- Recognition programs to celebrate your wins.
- Chances to grow internally — many of our leaders started as juniors!
Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.
Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.
A full-time position with an attractive salary package.
Trainings12 days per year, including 6 of your choice.
Sport ActivityPlay any sport with colleagues; the bill is covered.
#J-18808-LjbffrTechnical Support Engineer
Posted today
Job Viewed
Job Description
- Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.
- Join our Smart Infrastructure Electrification and Automation department as the technical support specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
- Your Role - International, Challenging And Future-Oriented!
- As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.
- Customer Support (Technical support)
- Logging queries, making tickets as per SIEMENS supporting tools and systems.
- Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
- Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
- Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
- Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
- What will you need to succeed?
- A college or university graduate in Electrical/Electronic Engineering with connection to Power System Protection & Control.
- Interest in pursuing career in Energy Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
- Minimum 5-7 years of experience in field of protection and automation.
- High-level knowledge of SIEMENS protection and automation products, and related software’s like DIGSI 4/5, SICAM, IEC61850 Configurator.
- Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
- Thrives in customer engagement and proactively pursues new clients.
- Growth mindset, with a passion for learning
- Collaborative with an ability to cultivate relationships and networks
- Agile, technically passionate for creating solutions
- Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
- Strong problem solving and analytical skills with high attention to details
- Excellent written and verbal communications skills
- Ability to adapt to change, take initiative, be resourceful and dependable
- High flexibility and availability for travelling and customer visits around the kingdom.
- Must be able to work independently and in a confidential and ethical manner
What else do you need to know?
- As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
Technical Support Officer (Supplemental Workforce
Posted today
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Job Description
Provide comprehensive support to the organization, ensuring efficient and effective operations across various Departments within Finance Complex. The role encompasses a wide range of responsibilities within the department, which may include technical support, administrative support, process coordination, and data management. By fulfilling this role, the incumbent plays a crucial part in contributing to the overall success of the organization by providing this support.
Key Accountabilities
- Focal Point for all the international payment.
- Assist in initiating and follow up on communications with internal and external stakeholders.
- Assist in preparing and reviewing the reports/presentations.
- Assist in collating and analyzing information.
- Assist in administering, monitoring, and maintaining the division's databases and systems.
- Collaborate with data management teams to ensure data accuracy and integrity.
- Prepare and review documents related to the treasury and investment activities, financial statements, and provide financial/risk analysis.
- Assist in tasks related to work plan and annual budget and provide periodic reports.
- Preparing weekly and monthly reports as requested.
- Assist in the development of overall systems and procedures.
- Assist the Manager to monitor the payment processing cycle.
- Focal point for all issues relating to reimbursements.
- Attending to ad hoc requests, when and as requested.
- Follow up on all outstanding Jira ticket requests to ensure resolution of any issues.
- Organize and coordinate meetings, including preparing agendas, taking minutes, and following up on action items.
- Assist in gathering and analyzing financial data, supporting the financial decision-making process.
Skills & Necessary Knowledge
- Results Orientation.
- Time management.
- Building Relationships
- Problem Solving skill.
- IT skills
- MS Office Programs
- Communication Skills
- Organizational Skills
- Strong Analytical and Reporting Skills
Academic and Professional Qualifications
- Bachelor's degree in Finance/ Legal/ Economics/ Human Resources/ Business Administration/ Statistics/Information Management or related field.
- Additional qualification or certification in own field is preferred.
- Minimum 2 years of experience with a Bachelor's degree.
- Experience in the development sector or international organization is preferred.
Customer Technical Manager Support
Posted today
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Job Description
**About this opportunity**
Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a day-to-day basis. This role is a mix of technical/operational and team leading responsibilities, which means that the CTM should have good technical competence to lead customer discussions on technical issues.
- CTM with the help of the CNS team will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. Expected to be expert in their domain and have very good technical understanding to deliver contracted support services of CSR handling, Problem Management, Proactive Support, and Software Update Handling services. CTM will be closely collaborate with the customer SDM in delivering quality Support Services
- **What you will do**
- Handle and resolve Customer issues, providing dedicated support.
- Deliver results & meet customer expectations, leading Software Uplift activities.
- Handle Customer and internal Stakeholders from Technical perspective, working with diverse team.
- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority.
- Analyse and troubleshoot to handle and provide support in critical and Emergency cases when needed.
- Interface and interact with the relevant stockholders within organization and ensure the timely progress on Customer-service-request for Critical/ Priority cases.
- Be available to handle customer technical queries all the time and ensure timely response.
- Make constant efforts to be updated on relevant technical skills all the time.
- Secure handover from Project and ensure all the technical check points are completed.
- Promote knowledge sharing sessions with stakeholders.
- Review the relevant technical document i.e., RCA.
- Provide technical support to SDM in all respect.
- Ensure that KPIs are met according to SLA.
- Identify potential add on sales opportunities and address to the SDM.
**You will bring**
- Education: Engineering BSC or equivalent
- Min technical experience in Telecom of 5 Years
- Working in Operating/Integrating/Supporting any of the following technology domains
- Transmission, RAN, Charging, BSS / PACKET CORE - IP Routing/IP Networking - IMS & VoLTE - Cloud
- Technical team leading working experience.
- Evidence of Excellent Working Relationship with Customer and Working groups
- Experience in a Virtual Environment/OpenStack/Kubernetes is considered as a plus.
- Local Saudi citizens would be preferred first.
**Why join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build never seen before solutions to some of the world’s toughest problems. You´l be challenged, but you won’t be alone. You´l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
Quality design technical
Posted 4 days ago
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Job Description
Saudi Pipe Systems Co. Ltd. (SPS), established in 1995, designs and manufactures an extensive range of Ductile Iron Valves and Fittings, Fire Hydrants, HDPE, GRP, and Pre-insulated pipes, as well as Manhole covers and gratings. These products serve various applications in water distribution, transmission, irrigation, and treatment. SPS is strategically equipped to support and develop projects globally, offering comprehensive water solutions. For more information, contact us at:
This is a full-time, on-site role for a Quality Design Technician located in Jeddah. The role entails creating technical drawings and designs using Computer-Aided Design (CAD) software, and requires close collaboration with the mechanical and electrical engineering teams. The Quality Design Technician will ensure all designs meet industry standards and are optimized for quality and efficiency. Day-to-day tasks include reviewing project specifications, preparing detailed design plans, and communications with various stakeholders to resolve design issues.
- Proficiency in Technical Drawing and Computer-Aided Design (CAD)
- Background in Mechanical Engineering and Electrical Engineering
- Strong Communication skills
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and as part of a team
- Bachelor's degree in Engineering or a related field is preferred
- Prior experience in quality design within the manufacturing industry is a plus
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Technical services Engineer
Posted 7 days ago
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Job Description
The role involves providing technical support and engineering disposition to resolve aircraft issues across all ATA Chapters. Key responsibilities include reviewing and acting upon Airworthiness Directives (ADs) to ensure compliance with FAA, EASA, and GACA regulations, evaluating OEM documentation such as SBs, VSBs, OITs, SILs, and acting as a technical liaison with engine and component manufacturers, vendors, and overhaul agencies.
The engineer will maintain awareness of relevant regulations, issue engineering documentation to support maintenance operations, and collaborate with Maintenance, Materials, Quality, and Flight Operations departments to troubleshoot technical issues. Additional duties include establishing aircraft reliability programs, analyzing modification cost-effectiveness, supporting safety investigations, monitoring fleet health, performing engineering analyses for failure modes, and ensuring technical documentation accuracy.
Daily communications with FAD MCC and external partners are essential to minimize AOG situations and ensure timely support. The role also involves managing warranty considerations, tracking costs with the finance department, and striving for cost efficiencies through automation and best practices.
Minimum Requirements- Comprehensive aircraft engineering experience.
- Experience with aircraft airworthiness and regulations.
- Strong troubleshooting and analytical skills.
- Experience in evaluating technical agreements.
- Project management skills.
- Bachelor's Degree in Aircraft, Aeronautical, Aerospace, Mechanical, or Electrical Engineering.
- Familiarity with A320, CFM 56, LEAP 1A engines, and relevant certifications or training.
- At least five (5) years of similar experience in an airline with a fleet exceeding 25 aircraft.
- Good communication skills, resilience, and adaptability.
The company operates within the Airlines and Aviation industry sectors, and the role is associated with the Technical Services Engineer position. Applicants are advised to verify employer credentials independently and exercise caution regarding personal information sharing.
#J-18808-LjbffrTechnical Project Manager
Posted 7 days ago
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Job Description
Jeddah, Saudi Arabia | Posted on 09/12/2024
We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand and transform their business model.
We are here to challenge the status quo, flip the script, and blur all the lines in order to create customized end-to-end tech solutions, from software to hardware. We are a team of over 500 engineers from around the world with one shared goal: to leverage and crisscross technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. Basically, we take care of it all from A to Z.
Our expert engineers have contributed to 8 US patents and developed award-winning innovative tech solutions, serving 80M+ users for over 100 clients worldwide, including top US Fortune 500 companies.
We are seeking a Technical Project Manager to join our team who will be part of a fast-paced, dynamic environment, where everyone’s opinions and efforts are valued. Your primary responsibility is to lead the project and follow up on the technical progress with our engineers from one side and the continuous communication with the client from the other side.
Your responsibilities would include:
- Creating and maintaining project plans based on requirements documents for fixed-cost or progressive projects.
- Managing scrum team, managing priorities and deliverables based on project needs.
- Communicating statuses and big pictures to the different stakeholders involved in the project.
- Following Agile methodology in all project tasks by running daily and weekly meetings to facilitate communication and maximize productivity.
- Reviewing sprint outcomes and following up on demos to different stakeholders.
- Ensuring cooperation among different scrum teams and keeping a positive and motivated team spirit.
- Identifying resources needed & coordinating responsibilities among team leaders.
- Following up with business analysts on documentation and technical guides for end users.
- Promoting company and project standards on deliverables.
- Ensuring consistent reporting and timely deliveries by team members.
- Coordinating with other TPMs and sharing experience and skills.
- BS/MS degree in Computer Science, Engineering, or a related field, MBA or PMP are a big plus.
- Minimum 8 years of experience including at least 3 years as TPM.
- Delivery-oriented and multi-tasking person.
- Good understanding of technical aspects.
Technical Business Analyst
Posted 18 days ago
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Job Description
Term: 12 months
Division: Banking & Technology
Relevant experience: 8-10 years experience
Mandatory requirement: Hands-on expertise with Cards Management Systems, experience in cards and payments industry.
Purpose of Job:
As a Business Analyst, you will play a pivotal role in driving the development and optimization of the banking Commercial Cards platform. With extensive expertise in banking systems and infrastructure, particularly in Cards, you will lead the gathering and documentation of business requirements, translate them into actionable technical specifications, and ensure successful implementation. Leveraging your 10+ years of experience, you will collaborate with cross-functional teams to deliver innovative solutions and ensure seamless integration of financial services. Additionally, you will support the resolution of production issues and drive process enhancements to optimize system performance and reliability.
Tasks:
Core Responsibilities and Accountabilities
- Requirements Gathering and Analysis: Engage with stakeholders to define and understand business goals, processes, and challenges related to cards and payment systems. Conduct detailed analysis of business requirements and translate them into comprehensive, precise technical requirement documents (TRDs).
- Technical Documentation: Draft and maintain in-depth technical specifications for system design, API integrations, and workflows related to card infrastructure and payment systems. Document system architecture, ensuring alignment with business objectives and operational scalability.
- Collaboration and Stakeholder Management: Work closely with developers, operations, and product teams to ensure technical feasibility and alignment with requirements. Act as the primary point of contact between business and technical teams, facilitating seamless communication and collaboration.
- Banking Systems Expertise: Utilize deep knowledge of banking systems and card management infrastructure to design and support advanced features like spend tracking, dynamic reporting, and expense management. Ensure compliance with industry standards, including PCI-DSS, and support risk management initiatives related to card operations.
- Production Support: Lead efforts to identify, diagnose, and resolve production issues, ensuring system reliability and minimizing disruptions. Collaborate with IT and operational teams to enhance system performance and scalability.
- Strategic Insights and Innovation: Stay informed about the latest trends and technologies in banking, fintech, and card systems. Proactively recommend innovative solutions and process improvements to enhance platform functionality and operational efficiency. Ongoing Technical Support: Post-implementation support for the client Product and Business teams to help configure and onboard new corporates on systems.
Knowledge and Experience
- Bachelors degree in computer science, Information Systems, or a related field.
- 10+ years of experience in business analysis within the banking or fintech industry, with a focus on card management systems and payment infrastructure.
- Proven expertise in drafting detailed technical requirement documents and system specifications.
- Hands-on expertise with Cards Management Systems such as FIS Cortex, NI, TSYS, Core banking system.
- Extensive experience in cards and payments industry.
- Strong understanding of payment systems, card processing, and financial services, particularly Commercial Cards products (e.g., Corporate Cards, Travel Cards, Virtual Cards, Central Travel Account).
- Strong understanding of API integrations, SDKs, and RESTful services for seamless integrations, in addition to card processing workflows, and financial systems.
- Extensive experience in production support, including diagnosing and resolving technical issues efficiently.
- Experience working with payment schemes (Visa, Mastercard, etc.).
- Exceptional analytical, problem-solving, and communication skills, with a strong focus on collaboration and stakeholder engagement.
- Excellent communication and problem-solving skills.
- Proven stakeholder management from technical and non-technical areas as well as senior management.
- Ability to work in a dynamic, fast-paced environment.
Skills
- Experience with SaaS, spend and expense management platforms or payment gateways.
- Familiarity with payment trends, open banking, BaaS and other global trends.
- Knowledge of compliance standards, such as PCI-DSS, and data security protocols.
- Exposure to designing user-centric financial platforms with a focus on intuitive UI/UX.
- Knowledge in banking product development, back-end and front-end development.
- Familiarity with advanced tools for business process modelling, and project management tools, such as Visio, BPMN, or Lucid charts.
- Experience in ERP systems and expense management platforms like Concur, SAP, or similar tools.