technical Support specialist

Dammam El-Takamol

Posted 3 days ago

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Job Description

Required for Major companies in KSA:
(Technical Support Specialist)

  1. Bachelor's degree in IT
  2. Minimum 2 years experience
  3. It is preferable to obtain courses in Networking and Technical Support

Company Profile:
Integration of the company created the employment of Egyptians abroad to meet the need of the Arab market in the country and all countries of employment in all disciplines. It employs new thinking and a modern scientific approach to achieve the highest levels of precision in the choice of employment, using various forms of advertising and marketing of scientific cadres with different classifications by computer through high-level advisory committees guided by opinion. The company is linked to computer network installations to obtain all information on the manpower needed at any time.

The company is registered according to the employment history filled with models showing the scientific level of certification, years of experience, willingness to travel, and immediate social circumstances. Their average salary is required to be ready at the request of the authorities and bodies, hospitals, institutions, and enterprises wishing to bring in Egyptian labor.

Disciplines required to provide highly efficient candidates and conduct interviews to select suitable candidates, provide curricula vitae, and prepare schedules for the work of final interviews with a representative of the company (client). Then, make the necessary formalities to move these workers to the client in case of scarcity of specialization or unavailability of the database. Job announcements will be made in the official newspaper Al-Ahram.

We are extracting a visa for someone who wants to travel during the three days after the completion of all their papers. If any obstacles arise, we can solve them and help them.

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Technical support specialist / non apple products

Dammam Merge Recruitment Agency

Posted 17 days ago

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Job Description

Analysis of repair operations KPIs.

  1. Escalating General Technical Issues (GTI) for technical problems (IMEI writing, software, and Parts Lists issues) when needed to the supplier technical team.
  2. Escalating product quality issues to Supplier Technical Support.
  3. Providing technical assessments for Technicians and Customer Care teams.
  4. Evaluating staff KPIs periodically (monthly, weekly).
  5. Implementing operational audits.
  6. Setting up and maintaining ESD procedures and conducting periodic audits.
  7. Establishing and delivering technical training sessions.
  8. Organizing Monthly Technical Quizzes, executing them, and collecting feedback.
  9. Downloading the latest technical materials and distributing them to all service center staff.
  10. Communicating repair instructions and precautions to relevant team members.
  11. Preparing and conducting technical audits.
  12. Supporting new service product launches, including testing, creating service packages, developing training materials, and ensuring technical readiness.
  13. Ensuring the implementation of Service Standard Operating Procedures across all service locations through audits, identifying operational challenges, and reporting findings for corrective actions.
  14. Leading weekly and monthly assessments of technical team KPIs, identifying gaps, and recommending improvements.
  15. Planning monthly and quarterly training programs to enhance team technical skills and service processes.
  16. Developing and implementing vendor technical requirements for Service Authorization and Service Level Agreements to regulate relations with vendors.

Language Skills:

  • Arabic - Native / Mother Tongue
  • English - Very Good
Own a Car

Any

Have a Driving License

Any

Job Skills:

Technical expertise: Proven seniority in service repair, including customer management, maintenance, repair management, and KPI development and implementation.

Strong skills in initiative-taking, problem-solving, communication, and effective teamwork.

Excellent planning, organizing, analytical, and influencing skills, with strong oral and written communication abilities.

About The Company

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Technical Support Specialist IT Tech Support Jobs in Khobar (Sep 2025) - Bayt.com

Al Khobar, Eastern region CARE

Posted 1 day ago

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Technical Support Specialist IT Tech Support Jobs in Khobar

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Black & Grey HR is recruiting for a well-established retail group in Saudi Arabia looking to hire a skilled Network Support Engineer…

A Medical Center in Al Khobar is seeking a Client Services Coordinator responsible for managing patient communications and appointments. The role involves handling calls, scheduling, reminders, and providing compassionate support to patients and families. A minimum of one-year experience with customer care systems, strong typing and computer skills, and bilingual proficiency in English and Arabic are required. Excellent communication, organization, and professionalism are essential for success in this position.

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Job Listings
  • Network Support Engineer (Arabic Speaker) - Black & Grey HR Consultancy FZE Khobar · Saudi Arabia. Black & Grey HR is recruiting for a well-established retail group in Saudi Arabia looking to hire a skilled Network Support Engineer… 30+ days ago
  • Client Services Coordinator ( Medical Center - Al Khobar ) - Almoosa Specialist Hospital Khobar · Saudi Arabia. A Medical Center in Al Khobar is seeking a Client Services Coordinator responsible for managing patient communications and appointments. The role involves handling calls, scheduling, reminders, and providing compassionate support to patients and families. A minimum of one-year experience with customer care systems, strong typing and computer skills, and bilingual proficiency in English and Arabic are required. Excellent communication, organization, and professionalism are essential for success in this position. 13 days ago

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Technical Support Specialist IT Tech Support Jobs in Dammam (Sep 2025) - Bayt.com

Dammam CARE

Posted 12 days ago

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Job Description

Technical Support Specialist IT Tech Support Jobs in Dammam

Create a job alert for similar positions

Valve Greasing Technician ensures valves function without leaks by applying suitable sealants. Responsibilities include checking valve conditions, line pressure, and injection fittings, while performing maintenance on equipment. Ideal candidates have 3-4 years of experience in the Oil & Gas sector and relevant qualifications.

A Customer Service Representative role is available in the Real Estate sector, focusing on delivering exceptional service to clients and potential buyers. In this position, inquiries will be addressed, information about properties provided, and assistance offered throughout the buying or renting process. Strong communication skills and a solid understanding of customer service principles tailored to real estate are required for a successful candidate.

Seeking a Data Center Technician in Dammam, Saudi Arabia to perform hardware deployment, troubleshooting, and maintenance in a fast-paced environment. This role offers opportunities to develop technical skills, gain hands-on experience with Microsoft’s cloud infrastructure, and grow professionally within a global team supporting services for over a billion users. Enhance your career while contributing to innovative and sustainable data center operations.

Submitting more applications increases your chances of landing a job. Here’s how busy the average job seeker was last month: Opportunities viewed; Applications submitted. Keep exploring and applying to maximize your chances!

We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for. Would You Be Likely to Participate? If selected, we will contact you via email with further instructions and details about your participation. You will receive a $7 payout for answering the survey.

Job Results

3 jobs found

  • Valve Greasing Technician

    Industrial Base Commercial Co. Dammam · Saudi Arabia. Valve Greasing Technician ensures valves function without leaks by applying suitable sealants. Responsibilities include checking valve conditions, line pressure, and injection fittings, while performing maintenance on equipment. Ideal candidates have 3-4 years of experience in the Oil & Gas sector and relevant qualifications. Mid career. 6 days ago. Easy Apply.

  • Customer Service Representative

    Jobskey Dammam · Saudi Arabia. A Customer Service Representative role is available in the Real Estate sector, focusing on delivering exceptional service to clients and potential buyers. In this position, inquiries will be addressed, information about properties provided, and assistance offered throughout the buying or renting process. Strong communication skills and a solid understanding of customer service principles tailored to real estate are required for a successful candidate. Saudi nationals. 5 days ago. Easy Apply.

  • Data Center Technician

    Microsoft Dammam · Saudi Arabia. Seeking a Data Center Technician in Dammam, Saudi Arabia to perform hardware deployment, troubleshooting, and maintenance in a fast-paced environment. This role offers opportunities to develop technical skills, gain hands-on experience with Microsoft’s cloud infrastructure, and grow professionally within a global team supporting services for over a billion users. Enhance your career while contributing to innovative and sustainable data center operations. 23 days ago.

Filters 3 jobs found • Sort by: Relevance • Relevance • Date • Language

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Customer Support Specialist

Al Khobar, Eastern region Foodics

Posted 10 days ago

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Job Description

Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

  • Handle and provide the correct answers for client inquiries received at the center of excellence.
  • Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
  • Document communication logs into our CRM and ticketing systems with accuracy.
  • Train clients on using Foodics products using multiple virtual channels.
  • Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

  • Bachelor’s degree in any major. (Preferred)
  • 0 - 1 year of experience in call center or customer service roles
  • High fluency in the English language, especially speaking and communicating verbally (Must)
  • Excellent typing skills (Must)
  • Flexible to work in different shifts in Khobar - On-site (Must)
  • Comfortable and skilled in delivering training (Preferred)
  • Willing to work hard and with autonomy to handle customer cases till case resolution
  • Is naturally strong in communication, with great ability for problem-solving
  • Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

    • We offer highly competitive compensation packages, including bonuses and the potential for shares.
    • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
    • Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
    • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
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Customer Support Solutions Engineer-1

Dammam GE Vernova

Posted 5 days ago

Job Viewed

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Job Description

Overview

The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at Grid Automation level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.

The Customer Support Solutions Lead Engineer provides support to Grid Automation regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.

Essential Responsibilities

The Customer Support Solutions Lead Engineer is responsible to support GA regions on the following topics:

  • Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of SA product portfolio
  • Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
  • Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
  • Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
  • Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans
  • Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, …
  • Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
  • Site investigations, lead of taskforces on strategic projects

His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:

  • Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
  • Engineering and maintenance tools, Cyber Security solutions and services
  • Applications of electrical network management.

Reporting : Solutions L3 support Leader

Qualifications/Requirements
  • Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
  • Very strong experience of leading technical project execution in grid automation portfolios
  • Good knowledge of Power System and Substation Control.
  • Excellent written/oral communication and interpersonal skills, customer focused.
  • Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
  • Strong analytical skills with ability to identify and explain critical issues.
  • Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
  • Willingness and ability to travel 25% of the time.
  • English (written/spoken) mandatory for the position.
  • The legal right to work in KSA without company sponsorship or time restriction.
Desired Characteristics
  • Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
  • Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.
Additional Information

Relocation Assistance Provided: No

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Customer Support Solutions Engineer-2

Dammam GE Vernova

Posted 5 days ago

Job Viewed

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Job Description

Job Description

The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.

The Customer Support Solutions Lead Engineer provides support to GA regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.

Essential Responsibilities

The Customer Support Solutions Engineer is responsible to support GA (Grid Automation) regions on the following topics:

  • Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of Saudi Arabia product portfolio
  • Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
  • Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
  • Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
  • Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans, .
  • Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, …
  • Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
  • Site investigations, lead of taskforces on strategic projects

His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:

  • Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
  • Engineering and maintenance tools, Cyber Security solutions and services
  • Applications of electrical network management.

Reporting : Solutions L3 support Leader

Qualifications/Requirements
  • Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
  • Very strong experience of leading technical project execution in grid automation portfolios
  • Good knowledge of Power System and Substation Control.
  • Excellent written/oral communication and interpersonal skills, customer focused.
  • Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
  • Strong analytical skills with ability to identify and explain critical issues.
  • Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
  • Willingness and ability to travel 25% of the time.
  • English (written/spoken) mandatory for the position.
  • The legal right to work in KSA without company sponsorship or time restriction.
Desired Characteristics
  • Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
  • Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.
Additional Information

Relocation Assistance Provided: No

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Customer Support Engineer - Entry Level

Al Dhahran, Eastern region Unifonic, Inc.

Posted today

Job Viewed

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Job Description

Proudly voted a Great Place to Work, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Client Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Client Services Advisor, you will bedealingwith support issues that are complex in nature, carry differing priorities that must be addressed within predetermined service levels, cooperate with multiple stakeholders to perform their day-to-day duties, and represent the company in a visibly supportive manner.

Help us shape the future of communications by:

  • Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.

  • Executing day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring project performance, and issue tracking results.

  • Providing in-depth training in areas of expertise, general product knowledge, and integration.

  • Ensuring the availability of technical infrastructure, systems, products, and services.

  • Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.

  • Ensuring that communication flows internally and externally between different stakeholders at its best.

  • Serving as a coach and trusted advisor to valued company clients.

  • Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents, includingbut not limited to the knowledge base, operations manual, marketing reports, processes, and procedures.

  • Looking after the implementationof project plans for current and new projects to achieve targets.

  • Supporting other agents in progressing their tickets.

  • Following up and reporting customer escalations in a timely manner.

What you will bring:

  • Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields, with internships or project experience in tech environments preferred.

  • Foundational understanding or strong interest in learning technical infrastructures, networks, software systems, and database concepts through on-the-job training and professional development.

  • Strong analytical and problem-solving abilities with demonstrated examples from academic projects, internships, or personal initiatives.

  • Adaptability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests.

  • Self-motivated learner with eagerness to develop technical skills independently while receiving mentorship and guidance.

  • Flexibility with working hours to support customer needs across different time zones.

  • Strong communication skills with ability to explain technical concepts clearly to non-technical audiences and willingness to develop presentation capabilities.

  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related fields. Relevant certifications, bootcamp completion, or demonstrated technical aptitude considered.

  • Enthusiasm for customer success and technology

  • Quick learning ability and growth mindset

  • Basic understanding of cloud platforms, APIs, or communication technologies (SMS, voice, messaging) is a plus

As a Unifone, you will receive a range of benefits:

  • Competitive salary and bonus.

  • Unifonic share scheme (we are all owners!).

  • 30 holiday days after the first anniversary.

  • Your Birthday off!

  • Spend up to 25 days per year working from anywhere in the world!

  • Paid leave and assistance for new parents.

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Customer Support Engineer - Entry Level

Dammam Unifonic, Inc.

Posted today

Job Viewed

Tap Again To Close

Job Description

Proudly voted a Great Place to Work, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Client Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Client Services Advisor, you will bedealingwith support issues that are complex in nature, carry differing priorities that must be addressed within predetermined service levels, cooperate with multiple stakeholders to perform their day-to-day duties, and represent the company in a visibly supportive manner.

Help us shape the future of communications by:

  • Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.

  • Executing day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring project performance, and issue tracking results.

  • Providing in-depth training in areas of expertise, general product knowledge, and integration.

  • Ensuring the availability of technical infrastructure, systems, products, and services.

  • Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.

  • Ensuring that communication flows internally and externally between different stakeholders at its best.

  • Serving as a coach and trusted advisor to valued company clients.

  • Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents, includingbut not limited to the knowledge base, operations manual, marketing reports, processes, and procedures.

  • Looking after the implementationof project plans for current and new projects to achieve targets.

  • Supporting other agents in progressing their tickets.

  • Following up and reporting customer escalations in a timely manner.

What you will bring:

  • Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields, with internships or project experience in tech environments preferred.

  • Foundational understanding or strong interest in learning technical infrastructures, networks, software systems, and database concepts through on-the-job training and professional development.

  • Strong analytical and problem-solving abilities with demonstrated examples from academic projects, internships, or personal initiatives.

  • Adaptability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests.

  • Self-motivated learner with eagerness to develop technical skills independently while receiving mentorship and guidance.

  • Flexibility with working hours to support customer needs across different time zones.

  • Strong communication skills with ability to explain technical concepts clearly to non-technical audiences and willingness to develop presentation capabilities.

  • Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related fields. Relevant certifications, bootcamp completion, or demonstrated technical aptitude considered.

  • Enthusiasm for customer success and technology

  • Quick learning ability and growth mindset

  • Basic understanding of cloud platforms, APIs, or communication technologies (SMS, voice, messaging) is a plus

As a Unifone, you will receive a range of benefits:

  • Competitive salary and bonus.

  • Unifonic share scheme (we are all owners!).

  • 30 holiday days after the first anniversary.

  • Your Birthday off!

  • Spend up to 25 days per year working from anywhere in the world!

  • Paid leave and assistance for new parents.

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This advertiser has chosen not to accept applicants from your region.

Customer Support Solutions Engineer-1

Dammam GE Vernova

Posted 9 days ago

Job Viewed

Tap Again To Close

Job Description

**Job Description Summary**
The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at Grid Automation level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.
The Customer Support Solutions Lead Engineer provides support to Grid Automation regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.
**Job Description**
**Essential Responsibilities**
The Customer Support Solutions Lead Engineer is responsible to support GA regions on the following topics:
+ Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of SA product portfolio
+ Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
+ Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
+ Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
+ Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans,
+ Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, .
+ Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
+ Site investigations, lead of taskforces on strategic projects
His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:
+ Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500.
+ Engineering and maintenance tools, Cyber Security solutions and services
+ Applications of electrical network management.
**Reporting :** Solutions L3 support Leader
**Qualifications/Requirements**
+ Bachelor's degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
+ Very strong experience of leading technical project execution in grid automation portfolios
+ Good knowledge of Power System and Substation Control.
+ Excellent written/oral communication and interpersonal skills, customer focused.
+ Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
+ Strong analytical skills with ability to identify and explain critical issues.
+ Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
+ Willingness and ability to travel 25% of the time.
+ English (written/spoken) mandatory for the position.
+ _The legal right to work in KSA without company sponsorship or time restriction._
**Desired Characteristics**
+ Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
+ Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
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  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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