13 Technical Support jobs in Dammam

Overview

Senior Technical Support Engineer position for Lucy MENA Regional Headquarters. Location: Riyadh, Dammam, with travel. Job Reference No: 3841.

Job purpose: The role provides comprehensive technical and application support to customers and internal teams globally, aligning with business goals and customer needs. It combines expertise in technical support, training, and development to optimize product implementation, compliance, and customer satisfaction. Responsibilities include designing and delivering tailored solutions that integrate switchgear, automation, and third-party devices, and fostering continuous improvement through innovative application strategies and adherence to industry trends. The role also evaluates, develops, and manages technical training programs to enhance organizational and individual capabilities, ensuring cost-effectiveness and alignment with business objectives.

Key Responsibilities

• Global On-site Customer Support: Deliver end-to-end technical support for installation, operation, and automation of systems at customer locations worldwide, ensuring optimal performance and customer satisfaction.
• Internal Technical Support: Provide expert-level technical assistance to sales, engineering, and production teams across Lucy Electric business units, fostering cross-functional collaboration and operational excellence. Provide new application solution with new technology trends to maintain compliance with customer specification in Smart solutions.
• Innovative Application Solutions: Develop and implement advanced application solutions leveraging emerging technologies to meet evolving customer specifications and drive compliance in smart solutions.
• Technical Training Program Design: Strategically design, develop, and expand training and development programs and material, tailored to organizational, individual, and customer requirements to build capabilities and enhance performance.
• Customer Product Approvals: Facilitate product approval processes with customers by aligning technical documentation, demonstrations, and applications with their specific standards and regulatory requirements.
• Integrated Product Solutions: Deliver holistic customer solutions by seamlessly integrating switchgear, automation systems, and third-party devices, creating unified and efficient application architectures. Work in a team to produce programmes that satisfy stakeholders at various levels.
• Customer Specification Alignment: Provide deep technical insights into customer specifications and translate them into practical, real-world applications aligned with product capabilities and industry standards.
• Cross-functional Collaboration: Work collaboratively across teams to design and deliver programs that align with the needs of stakeholders, including line managers, finance teams, and executive leadership.
• Budget and ROI Management: Evaluate and manage the cost-efficiency of planned programs, ensuring alignment with business unit budgets and demonstrating measurable returns on investment.
• Problem-solving Support: Collaborate with internal and external stakeholders to address specific training challenges, providing tailored solutions to enhance learning outcomes.
• Industry Trend Awareness: Stay current with industry advancements, training methodologies, and emerging technologies through continuous professional development, networking, and research.
• Solution Innovation and Research: Explore and implement cutting-edge methodologies and solutions to optimize product application strategies, ensuring relevance and competitive advantage in the market.

Dimensions

• This role will be based in Dammam but will be available to travel in the region as/when required.

Secondary Activities / Tasks

• To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by Lucy Electric
• Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

Experience, Knowledge & Skills Functional Competencies

• International Electrical qualification or equivalent
• Minimum of 8 years’ experience in the MV and LV industry
• Experience of working in a busy office environment
• Experience of delivering efficient and effective services to customers
• IT literate & confident user of Microsoft Office
• Drawing up a training plan
• Managing budgets
• Producing materials needed for training
• Working with training providers to develop suitable content for the courses
• Deliver training
• Desirable: Experience of working in an engineering or manufacturing environment

Behavioural Competencies

• Effective communication and interpersonal skills at all levels
• Must be able to work independently
• Ability to work to tight deadlines
• Ability to demonstrate effective team working
• Able to prioritise workload effectively
• Attention to detail
• Confident
• Highly organised
• Able to make decisions and prioritise
• Proactive
• Ability to relate to others
• Negotiating skills
• Good motivator
• Time management
• Presentation skills
• Ability to write reports and keep records
• Work within budget

Other Requirements

• Driving licence
• Education to degree level or Equivalent

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!

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Analysis of repair operations KPIs.

1. Escalating General Technical Issues (GTI) for technical problems (IMEI writing, software, and Parts Lists issues) when needed to the supplier technical team.
2. Escalating product quality issues to Supplier Technical Support.
3. Providing technical assessments for Technicians and Customer Care teams.
4. Evaluating staff KPIs periodically (monthly, weekly).
5. Implementing operational audits.
6. Setting up and maintaining ESD procedures and conducting periodic audits.
7. Establishing and delivering technical training sessions.
8. Organizing Monthly Technical Quizzes, executing them, and collecting feedback.
9. Downloading the latest technical materials and distributing them to all service center staff.
10. Communicating repair instructions and precautions to relevant team members.
11. Preparing and conducting technical audits.
12. Supporting new service product launches, including testing, creating service packages, developing training materials, and ensuring technical readiness.
13. Ensuring the implementation of Service Standard Operating Procedures across all service locations through audits, identifying operational challenges, and reporting findings for corrective actions.
14. Leading weekly and monthly assessments of technical team KPIs, identifying gaps, and recommending improvements.
15. Planning monthly and quarterly training programs to enhance team technical skills and service processes.
16. Developing and implementing vendor technical requirements for Service Authorization and Service Level Agreements to regulate relations with vendors.

Language Skills:

• Arabic - Native / Mother Tongue
• English - Very Good

Own a Car

Any

Have a Driving License

Any

Job Skills:

Technical expertise: Proven seniority in service repair, including customer management, maintenance, repair management, and KPI development and implementation.

Strong skills in initiative-taking, problem-solving, communication, and effective teamwork.

Excellent planning, organizing, analytical, and influencing skills, with strong oral and written communication abilities.

About The Company

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Overview

Summary: Lead strategic IT initiatives as IT Manager in Dammam. Oversee infrastructure and drive digital transformation for an enterprise client. This long-term contract role offers a unique opportunity to shape the IT roadmap of a leading organization. Bring your experience in IT strategy, team leadership, and cybersecurity to enhance productivity and security across systems.

Responsibilities

• Lead strategic IT initiatives as IT Manager in Dammam.
• Oversee infrastructure and drive digital transformation for an enterprise client.
• This long-term contract role offers a unique opportunity to shape the IT roadmap of a leading organization.
• Apply experience in IT strategy, team leadership, and cybersecurity to enhance productivity and security across systems.

Qualifications

• Experience in IT strategy
• Team leadership
• Cybersecurity

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Job summaries

• Summary: A skilled Technical Support Specialist is sought to enhance our team in Jeddah, Saudi Arabia. The ideal candidate will be responsible for providing technical assistance to clients and ensuring a smooth user experience. Strong communication skills and the ability to work under pressure are essential. Collaboration with internal teams to understand client needs and deliver appropriate solutions is also a key responsibility.
• Summary: IT Support Executive needed in Riyadh to maintain and monitor computer systems and networks. Responsibilities include troubleshooting technical issues, administering email, and setting up new employee laptops. Ensure timely support for IT-related problems and manage asset updates in the support portal. Ideal candidates have 0-2 years of experience, a diploma or higher in IT, and are fluent in Arabic and English.
• Summary: We seek a skilled IT Support Specialist in Jeddah to enhance our team. The ideal candidate will provide technical assistance to users, resolve software and hardware issues, and ensure seamless system operations. Strong communication skills and expertise in various operating systems are essential for success in this role.
• Summary: Seeking an IT Technician in Riyadh to provide exceptional technical support and maintain hardware and software systems. The ideal candidate will troubleshoot issues, implement new technologies, and ensure optimal system performance. Strong analytical skills and the ability to work independently are essential for this role, as is a passion for technology. Stay ahead of trends and contribute to the efficiency of our operations.
• Summary: Seeking a Technical Support Professional specializing in M365 Security to design and maintain security solutions for Microsoft 365 and Azure. This role ensures data protection and guides clients on security best practices. Ideal candidates possess extensive experience in IT security, particularly with Microsoft cloud platforms. Strong knowledge of security architecture, monitoring, and compliance is essential to succeed in this position.
• Summary: Alnafitha IT seeks a Technical Consulting Professional in Riyadh to provide tailored technology solutions that enhance client operations and drive business value. This role focuses on assessing client needs, overseeing system evaluations, and managing implementation processes. The ideal candidate will have extensive experience in technical consulting, a solid understanding of Microsoft technologies, and strong stakeholder management skills for effective collaboration.
• Summary: Seeking an IT Support Specialist in Riyadh to ensure smooth operation of IT systems and deliver exceptional support to clients. Responsibilities include troubleshooting hardware and software issues, maintaining IT infrastructure, and providing training to end-users. The ideal candidate possesses strong technical skills and a customer-focused mindset, thriving in a dynamic team environment. If you have a passion for technology and problem-solving, this role is for you.
• Summary: The IT Support Engineer ensures the smooth operation of an organization's IT infrastructure by troubleshooting issues and providing technical support. This role requires a strong technical background and excellent problem-solving skills. The ideal candidate will communicate effectively with users and stay updated on the latest IT trends. Responsibilities include providing support for IT issues, maintaining systems, and assisting with new technology implementations.
• Summary: Seeking an IT Administrator for a Saudization project in Riyadh. Support a dynamic team, manage IT operations, and enhance systems for efficiency and security. Your expertise will shape our IT culture as you oversee user management, device setup, and support for both Windows and Mac environments. Collaborate with a forward-thinking company and grow your career while making a real impact.
• Summary: Radcare Medical Company seeks a skilled IT Manager to oversee our IT department and ensure seamless operations in our medical center. Responsibilities include developing IT strategies, managing infrastructure, and enforcing cybersecurity policies. The ideal candidate will have 8-10 years of IT experience, with a focus on healthcare IT, and possess strong knowledge of Saudi healthcare regulations. Competitive salary and benefits offered.
• Summary: IT Specialist position available in Riyadh, Saudi Arabia, focusing on IT systems implementation and support. The role involves troubleshooting, system maintenance, and ensuring IT infrastructure security. Candidates should have a relevant degree and at least three years of experience in similar roles, alongside knowledge of compliance and technical certifications. Strong analytical and problem-solving skills are essential for this position.
• Summary: Lead strategic IT initiatives as IT Manager in Dammam. Oversee infrastructure and drive digital transformation for an enterprise client. This long-term contract role offers a unique opportunity to shape the IT roadmap of a leading organization. Bring your experience in IT strategy, team leadership, and cybersecurity to enhance productivity and security across systems.
• Summary: An IT Manager position is available in Riyadh, Saudi Arabia, focusing on aligning IT infrastructure with business goals. Responsibilities include overseeing IT systems, managing cloud services, and ensuring compliance with regulations. Training programs will be developed, and performance evaluations will be conducted to enhance team efficiency. A proactive approach to disaster recovery and data protection will be required to support business continuity.
• Summary: A Senior ITSM Consultant with ManageEngine experience is needed in Riyadh, Saudi Arabia. Responsibilities include analyzing and enhancing IT business processes, developing governance frameworks, and coordinating process optimization efforts. Candidates should possess at least 7 years of relevant experience and strong knowledge of IT governance frameworks. Relevant certifications such as ITIL or COBIT are required, along with excellent analytical and communication skills.
• Summary: The Director of Information Technology plays a crucial role in enhancing business operations within the retail and wholesale sector. This position involves strategic planning, IT project management, and leading a skilled team of IT professionals. Responsibilities include ensuring data security, managing budgets, and evaluating new technologies to drive innovation and improve customer experience.
• Summary: Seeking an IT Supervisor to oversee information technology operations in Riyadh, Saudi Arabia. This role requires strong technical and managerial skills to ensure IT systems align with organizational goals. Responsibilities include managing a tech team, enhancing operations, providing technical support, and ensuring data security. The ideal candidate has previous experience in team management and effective problem-solving abilities.
• Summary: An IT Coordinator position is available in Saudi Arabia's Eastern Province, focusing on IT service operations within the Oil & Gas sector. The role includes overseeing IT infrastructure, managing projects, and aligning technology with business goals. Candidates with strong IT management backgrounds, excellent communication skills, and collaborative abilities will be preferred.
• Summary: The IT Director will establish the IT department for a Vision 2030 start-up in Riyadh's Leisure and Sport sector, overseeing strategic technology initiatives. This role requires developing IT strategies, implementing enterprise systems, and managing IT budgets to ensure resource efficiency. The ideal candidate will have a strong IT background, proven experience in building IT functions, and excellent stakeholder management skills. An attractive salary and benefits are offered for this key position.
• Summary: An IT Manager position is available to oversee technology operations and software development in Riyadh. Responsibilities include managing IT infrastructure, ensuring data security, and leading a team to meet business objectives. A Bachelor's degree in IT or related field and experience in the financial services sector are required.
• Summary: The Senior IT Manager will oversee the technology department, driving IT strategy and operations to align with business goals. This role is critical for fostering innovation and efficiency within a well-established organization in Jeddah, Saudi Arabia. Key responsibilities include team leadership, project management, and ensuring compliance with cybersecurity standards. Ideal candidates should have extensive experience in backend and frontend development, cloud technologies, and agile methodologies.
• Summary: Seeking an IT Support specialist to provide technical assistance, troubleshoot hardware and software issues, and maintain network connectivity in Saudi Arabia. Expertise in Windows 11, MS Office, EDMS systems, and network setup is required, along with fluency in English and Arabic. A minimum of 2 years’ support experience and a computer science diploma are essential for contributing to a dynamic, safety-focused team.
• Summary: We are hiring a Technical Support Specialist for FIS Balance Sheet Manager in Saudi Arabia to ensure system stability, compliance, and smooth operations. The role involves troubleshooting, data validation, platform upgrades, and coordinating with internal teams and FIS support to maintain high system performance. Candidates should have over three years of experience with BSM or Ambit Focus, strong technical skills, and knowledge of ALM and regulatory frameworks to optimize platform support and ensure business continuity.
• Summary: A technical support specialist is needed in Riyadh, Saudi Arabia, to provide efficient hardware and software support aligned with company policies. Responsibilities include troubleshooting, installations, end-user assistance, SLA adherence, software compliance, and documentation. Expertise in network, security, and help desk tools is essential to ensure high-quality service delivery and operational excellence in a fast-paced environment.
• Summary: Seeking a Senior HIS IT Support Specialist to resolve technical issues, support hospital health IT systems, and ensure data integrity. The role involves troubleshooting hardware and software, writing SQL queries, and communicating technical solutions effectively. Candidates should have a minimum of 2 years experience in technical support with a focus on health information systems and a relevant degree. Strong problem-solving and communication skills are essential for delivering quality end-user support.
• Summary: Seeking a Technical Support Professional specializing in M365 Security to manage security architecture, threat monitoring, and incident response for enterprise Microsoft environments. The role involves designing security controls, analyzing threats with tools like Microsoft Sentinel, and advising clients on best practices. Candidates should have 6-10 years of experience in Microsoft cloud security, relevant certifications, and a strong understanding of Azure AD, Defender, and compliance policies. This position is based in Riyadh, Saudi Arabia.
• Summary: Seeking a proactive Junior IT Support Specialist to maintain office hardware, manage SaaS tools, and resolve technical issues in Riyadh. Enhance your skills with hands-on experience in Mac management, cloud platforms, and network troubleshooting while supporting a fast-growing fintech company. Ideal candidates are eager to learn, communicate well in English and Arabic, and have a service-oriented mindset for a dynamic environment.
• Summary: We are seeking a skilled IT Support Specialist to manage and maintain our company’s IT infrastructure, ensuring smooth operations…
• About us  Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make…
• As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork,…
• Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity…

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Technical Support Specialist IT Tech Support Jobs in Khobar

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Summary: A Bolting & Torqueing Technician position is available in Khobar, Saudi Arabia, requiring expertise in bolting techniques and equipment operation. Candidates will be responsible for ensuring mechanical joint integrity and must possess extensive experience in relevant industries. Safety adherence and quality assurance will be emphasized, along with the need for strong technical knowledge and problem-solving skills.

Summary: A leading law firm seeks a Customer Service Coordinator responsible for client reception and appointment organization. The role involves responding to inquiries and coordinating with the legal team to ensure exceptional service that reflects the firm's professionalism and commitment to client relations.

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Technical Support Specialist IT Tech Support Jobs in Dammam

A skilled NDT Inspector / PAUT Inspector is needed in Dammam, Saudi Arabia, requiring a minimum of 3 years of relevant experience. Candidates must possess valid NDT certifications and a Saudi Driving License. Immediate availability is essential, with strong attention to detail and safety adherence expected. Competitive salary and benefits are offered, and preference will be given to immediate joiners.

A Customer Service Representative role is available in the Real Estate sector, focusing on delivering exceptional service to clients and potential buyers. In this position, inquiries will be addressed, information about properties provided, and assistance offered throughout the buying or renting process. Strong communication skills and a solid understanding of customer service principles tailored to real estate are required for a successful candidate.

Seeking a Testing Technician for a full-time role in Dammam, Saudi Arabia, within our Production & Skilled Trades team. The position involves conducting tests and ensuring quality standards in a dynamic environment. Hitachi Energy is committed to advancing sustainable energy solutions and offers an opportunity to be part of a global leader dedicated to innovation and excellence.

Assist in managing inventory and logistics at a Microsoft Data Center in Dammam, ensuring accurate cycle audits and delivery documentation. This role involves coordinating security escorts, handling incoming and outgoing shipments, and supporting asset management processes. Gain experience in data center operations while contributing to a global infrastructure serving over a billion users. Develop professionally in a dynamic environment focused on innovation and sustainability.

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Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

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Overview

The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at Grid Automation level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.

The Customer Support Solutions Lead Engineer provides support to Grid Automation regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.

Essential Responsibilities

The Customer Support Solutions Lead Engineer is responsible to support GA regions on the following topics:

• Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of SA product portfolio
• Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
• Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
• Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
• Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans
• Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, …
• Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
• Site investigations, lead of taskforces on strategic projects

His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:

• Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
• Engineering and maintenance tools, Cyber Security solutions and services
• Applications of electrical network management.

Reporting : Solutions L3 support Leader

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
• Very strong experience of leading technical project execution in grid automation portfolios
• Good knowledge of Power System and Substation Control.
• Excellent written/oral communication and interpersonal skills, customer focused.
• Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
• Strong analytical skills with ability to identify and explain critical issues.
• Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
• Willingness and ability to travel 25% of the time.
• English (written/spoken) mandatory for the position.
• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
• Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.

Additional Information

Relocation Assistance Provided: No

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**Job Description Summary**
The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at Grid Automation level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.
The Customer Support Solutions Lead Engineer provides support to Grid Automation regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.
**Job Description**
**Essential Responsibilities**
The Customer Support Solutions Lead Engineer is responsible to support GA regions on the following topics:
+ Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of SA product portfolio
+ Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
+ Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
+ Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
+ Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans,
+ Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, .
+ Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
+ Site investigations, lead of taskforces on strategic projects
His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:
+ Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500.
+ Engineering and maintenance tools, Cyber Security solutions and services
+ Applications of electrical network management.
**Reporting :** Solutions L3 support Leader
**Qualifications/Requirements**
+ Bachelor's degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
+ Very strong experience of leading technical project execution in grid automation portfolios
+ Good knowledge of Power System and Substation Control.
+ Excellent written/oral communication and interpersonal skills, customer focused.
+ Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
+ Strong analytical skills with ability to identify and explain critical issues.
+ Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
+ Willingness and ability to travel 25% of the time.
+ English (written/spoken) mandatory for the position.
+ _The legal right to work in KSA without company sponsorship or time restriction._
**Desired Characteristics**
+ Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
+ Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.