10 Technical Support jobs in Dammam

We are seeking a highly capable and experienced Technical Support Manager to lead and manage our technical support operations. This role is critical in ensuring that clients receive outstanding service and technical issue resolution across ARTCO’s diverse range of solutions. The ideal candidate will combine technical expertise with excellent leadership and customer service skills.

Key Responsibilities:

• Team Leadership:
• Lead, mentor, and manage the technical support team to ensure high performance, timely responses, and quality service delivery.
• Support Operations Management:
• Oversee day-to-day technical support activities, ensuring efficient issue tracking, resolution, and escalation processes.
• Client Satisfaction:
• Serve as a key point of contact for escalated technical issues, maintaining strong client relationships and ensuring customer satisfaction.
• Knowledge Management:
• Develop internal knowledge bases, FAQs, and training materials for clients and team members to streamline support operations.
• Cross-Functional Collaboration:
• Work closely with sales, engineering, and project teams to provide technical insight and support during project planning, implementation, and post-deployment phases.
• Reporting & Analysis:
• Monitor KPIs and support metrics, generating reports to identify trends, improve processes, and enhance service delivery.
• Compliance & Standards:
• Ensure technical support services adhere to ARTCO’s quality standards and industry’s best practices, including HCIS, MOI, and Aramco requirements when applicable.

Skills

Qualifications & Skills:

• Education:
• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. A master’s degree or technical certifications (e.g., ITIL, Cisco, Microsoft) is a plus.
• Experience:
• Minimum 5 years of experience in technical support or IT service management.
• Technical Knowledge:
• Strong understanding of IT infrastructure, networking, low current systems, enterprise applications (e.g., ERP), and cloud platforms.
• Leadership Abilities:
• Proven ability to lead technical teams, manage performance, and deliver high levels of customer support.
• Communication Skills:
• Excellent verbal and written communication skills in English (Arabic is a plus).

Problem-Solving:

Strong analytical and troubleshooting skills, with the ability to prioritize and manage multiple tasks under pressure.

Responsibilities:

1. Fully aware of Consumer Electronics and Home Appliances products repair technical bulletins and repair guidelines.
2. Deep analysis of operations KPIs.
3. Escalate product technical issues for technical problems (software, hardware, and parts lists issues) to the vendor technical team when needed.
4. Escalate product epidemic quality issues to vendor technical support.
5. Troubleshoot product repair issues.
6. Evaluate staff KPIs periodically (monthly, weekly).
7. Implement operational audits.
8. Ensure implementation of vendor required setup, maintenance, and periodic audits.
9. Assess team technical capabilities.
10. Plan, set up, and implement technical training.
11. Set up monthly technical quizzes, implement them, and provide feedback.
12. Download the latest technical materials and provide all service centers staff with it.
13. Communicate repair instructions and precautions to concerned team members.
14. Prepare and conduct technical audits.

Language Requirements:

Arabic - Native / Mother Tongue
English - Very Good

Any

Any

Job Skills: Any

About The Company: (Company information not provided)

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Internal Job Title: Senior Technical Support Engineer

Business: Lucy MENA Regional Head Quarters

Location: Riyadh, Dammam, Travel

Job Reference No: 3841

Job Purpose

The role is responsible for providing comprehensive technical and application support to customers and internal teams globally, ensuring alignment with business goals and customer needs. This role combines expertise in technical support, training, and development to optimize product implementation, compliance, and customer satisfaction. It involves designing and delivering tailored solutions that integrate switchgear, automation, and third-party devices, while fostering continuous improvement through innovative application strategies and adherence to industry trends. The role also evaluates, develops, and manages technical training programs to enhance organizational and individual capabilities, ensuring cost-effectiveness and alignment with business objectives.

Key Accountabilities:

• Global On-site Customer Support: Deliver end-to-end technical support for installation, operation, and automation of systems at customer locations worldwide, ensuring optimal performance and customer satisfaction.
• Internal Technical Support: Provide expert-level technical assistance to sales, engineering, and production teams across all Lucy Electric business units, fostering cross-functional collaboration and operational excellence. Provide new application solution with new technology trends to maintain compliance with customer specification in Smart solutions.
• Innovative Application Solutions: Develop and implement advanced application solutions leveraging emerging technologies to meet evolving customer specifications and drive compliance in smart solutions.
• Technical Training Program Design: Strategically design, develop, and expand training and development programs and material, tailored to organizational, individual, and customer requirements to build capabilities and enhance performance.
• Customer Product Approvals: Facilitate product approval processes with customers by aligning technical documentation, demonstrations, and applications with their specific standards and regulatory requirements.
• Integrated Product Solutions: Deliver holistic customer solutions by seamlessly integrating switchgear, automation systems, and third-party devices, creating unified and efficient application architectures. Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level.
• Customer Specification Alignment: Provide deep technical insights into customer specifications and translate them into practical, real-world applications aligned with product capabilities and industry standards.
• Cross-functional Collaboration: Work collaboratively across teams to design and deliver programs that align with the needs of stakeholders, including line managers, finance teams, and executive leadership.
• Budget and ROI Management: Evaluate and manage the cost-efficiency of planned programs, ensuring alignment with business unit budgets and demonstrating measurable returns on investment.
• Problem-solving Support: Collaborate with internal and external stakeholders to address specific training challenges, providing tailored solutions to enhance learning outcomes.
• Industry Trend Awareness: Stay current with industry advancements, training methodologies, and emerging technologies through continuous professional development, networking, and research.
• Solution Innovation and Research: Explore and implement cutting-edge methodologies and solutions to optimize product application strategies, ensuring relevance and competitive advantage in the market.
  
  

• This role will be based in Dammam but will be available to travel in the region as/when required.
  
  

• To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by Lucy Electric
• Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.
  
  

• International Electrical qualification or equivalent
• Minimum of 8 years’ experience in the MV and LV industry
• Experience of working in a busy office environment
• Experience of delivering efficient and effective services to customers
• IT literate & confident user of Microsoft Office
• Drawing up a training plan
• Managing budgets
• Producing materials needed for training
• Working with training providers to develop suitable content for the courses
• Deliver training
• Desirable: Experience of working in an engineering or manufacturing environment
  
  

• Effective communication and interpersonal skills at all levels
• Must be able to work independently
• Ability to work to tight deadlines
• Ability to demonstrate effective team working
• Able to prioritise workload effectively
• Attention to detail
• Confident
• Highly organised
• Able to make decisions and prioritise
• Pro active
• Ability to relate to others
• Negotiating skills
• Good motivator
• Time management
• Presentation skills
• Ability to write reports and keep records
• Work within budget
  
  

• Driving licence
• Education to degree level or Equivalent
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Appliances, Electrical, and Electronics Manufacturing

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Dammam, Eastern, Saudi Arabia 8 hours ago

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Analysis of repair operations KPIs.

1. Escalating General Technical Issues (GTI) for technical problems (IMEI writing, software, and Parts Lists issues) when needed to the supplier technical team.
2. Escalating product quality issues to Supplier Technical Support.
3. Providing technical assessments for Technicians and Customer Care teams.
4. Evaluating staff KPIs periodically (monthly, weekly).
5. Implementing operational audits.
6. Setting up and maintaining ESD procedures and conducting periodic audits.
7. Establishing and delivering technical training sessions.
8. Organizing Monthly Technical Quizzes, executing them, and collecting feedback.
9. Downloading the latest technical materials and distributing them to all service center staff.
10. Communicating repair instructions and precautions to relevant team members.
11. Preparing and conducting technical audits.
12. Supporting new service product launches, including testing, creating service packages, developing training materials, and ensuring technical readiness.
13. Ensuring the implementation of Service Standard Operating Procedures across all service locations through audits, identifying operational challenges, and reporting findings for corrective actions.
14. Leading weekly and monthly assessments of technical team KPIs, identifying gaps, and recommending improvements.
15. Planning monthly and quarterly training programs to enhance team technical skills and service processes.
16. Developing and implementing vendor technical requirements for Service Authorization and Service Level Agreements to regulate relations with vendors.

Language Skills:

• Arabic - Native / Mother Tongue
• English - Very Good

Any

Any

Job Skills:

Technical expertise: Proven seniority in service repair, including customer management, maintenance, repair management, and KPI development and implementation.

Strong skills in initiative-taking, problem-solving, communication, and effective teamwork.

Excellent planning, organizing, analytical, and influencing skills, with strong oral and written communication abilities.

About The Company

• Technical support (format, join to domain, AP, printer, …)
• Networks (Azure Active Directory, Servers, DHCP, DNS, Office 365 and Cloud, …)
• Security (Firewall and Antiviruses)
• Good communication and teamwork ethics
• Task oriented with great time management skills
• Good English professional proficiency (Speaking, reading and writing).
  
  

• الدعم الفني (format, join domain, AP, Printer,…)
• الشبكات (Azure Active Directory, servers, DHCP, DNS, office 365 and cloud,…)
• الحماية (Firewall and Antiviruses)
• مهارات التواصل والتعامل مع فريق العمل
• القدرة على أداء المهام بكفاءة وإدارة الوقت بشكل فعّال والالتزام بالمواعيد
• إتقان للغة الإنجليزية في حدود العمل (قراءة، تحدث وكتابة)

Job Summary: The Technical Support Specialist is responsible for providing first-line support for hardware, software, and network-related issues.

Key Responsibilities:

1. Provide first-line support for hardware, software, and network-related issues.
2. Respond to service desk tickets.
3. Deliver technical assistance to employees across Alansari Holding Company and its subsidiaries.
4. Perform CP survey and troubleshooting as required on the field.
5. Repair CP Systems.
6. Perform and witness Drill Stem and Test Anode Reading.

Qualifications:

Experience in technical support roles and familiarity with IT systems is preferred.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams at Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles.
• High fluency in the English language, especially speaking and communicating verbally (Must).
• Excellent typing skills (Must).
• Flexible to work in different shifts in Khobar - On-site (Must).
• Comfortable and skilled in delivering training (Preferred).
• Willing to work hard and with autonomy to handle customer cases till case resolution.
• Is naturally strong in communication, with great ability for problem-solving.
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

If you think you have what it takes to join a remarkable team and help build the next unicorn, hop on and #apply_now

About the Job: We are seeking a proactive and detail-oriented IT L1 Support & IT Management Specialist to join our IT team.

Responsibilities:

1. Troubleshoot & resolve hardware/software/network issues.
2. Install, configure & maintain IT systems and applications.
3. Provide first-line support for hardware, software, and network-related issues.
4. Respond to service desk tickets.
5. Identify, diagnose and resolve level-one incidents.
6. Support voice, data, video, and other networking services.
7. Provide one-on-one assistance to employees.

It is crucial to deliver first-line technical assistance to employees across Alansari Holding Company and its subsidiaries.

About the Job: We are seeking a proactive and detail-oriented IT L1 Support & IT Management Specialist to join our IT team.

Responsibilities:

1. Troubleshoot & resolve hardware/software/network issues.
2. Install, configure & maintain IT systems and applications.
3. Provide first-line support for hardware, software, and network-related issues.
4. Respond to service desk tickets.
5. Identify, diagnose and resolve level-one incidents.
6. Support voice, data, video, and other networking services.
7. Provide one-on-one assistance to employees.

It is crucial to deliver first-line technical assistance to employees across Alansari Holding Company and its subsidiaries.