24 Tech Support jobs in Jeddah

Technical Support Specialist IT Tech Support Jobs in Ar Ruways

Overview

An IT Specialist position is available in Jeddah, Saudi Arabia, focusing on providing technical support and managing IT infrastructure. Technical support will be offered to users, and hardware and software systems will be installed and maintained.

Responsibilities

• Provide technical support to users
• Install and maintain hardware and software systems
• Manage the internal network
• Ensure data integrity
• Monitor information security
• Prepare reports on system performance and suggest operational improvements

Qualifications

• Entry level
• Saudi nationals

Compensation

• Salary range: $7,000 - $8,000
• Location: Jeddah, Saudi Arabia

Technical Support Specialist IT Tech Support Jobs in South Jeddah

A data technology technician role is offered in Jeddah, Saudi Arabia, requiring advanced technical skills to ensure efficient system operation. Responsibilities include maintaining and troubleshooting systems, providing user support, and ensuring data integrity and security. A deep understanding of modern technologies and their application in the workplace is expected.

Responsibilities

• Maintaining and troubleshooting systems
• Providing user support
• Ensuring data integrity and security
• Applying modern technologies in the workplace

Technical Support Specialist IT Tech Support Jobs in As Samir

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Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities:

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate:

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

Skills

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

• Manage customer inquiries through phone, email, whatsapp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Retail Florists

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Jeddah, Makkah, Saudi Arabia 15 hours ago

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

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JOB PURPOSE:

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

AREAS OF RESPONSIBILITY:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job to ensure continuity of work.
• Addresses all customers’ service needs as per quality standards.
• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.
• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction
• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation
• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

Minimum Qualifications:

Bachelor’s in Hospitality or equivalent

Minimum Experience:

1-3 years relevant experience.

We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

• Manage customer inquiries through phone, email, whatsapp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Retail Florists

Referrals increase your chances of interviewing at Florose by 2x

Jeddah, Makkah, Saudi Arabia 15 hours ago

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

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• To provide excellent customer service to clients, addressing their inquiries, resolving issues, and ensuring customer satisfaction with the company's logistics and transportation services.

• Handling Customer Inquiries: Respond to customer inquiries via phone, email, chat, and in-person regarding shipments, deliveries, tracking, billing, and other service-related questions.
• Order Processing & Tracking Support: Assist customers with placing orders, tracking shipments, and providing updates on delivery status.
• Problem Resolution & Complaint Handling: Investigate and resolve customer complaints and issues efficiently and professionally.
• Providing Information & Guidance: Provide customers with information about the company's services, policies, and procedures.
• Documentation & Record Keeping (Customer Interaction): Maintain accurate records of customer interactions, inquiries, and resolutions in the CRM system or other relevant databases.
• Customer Relationship Management (CRM) System Usage: Utilize the CRM system to manage customer interactions, track cases, and maintain customer profiles.
• Collaboration with Other Departments: Collaborate with other departments (e.g., Operations, Logistics, Sales) to resolve customer issues and ensure seamless service delivery.
• Feedback Collection: Collect customer feedback and provide it to management for service improvement.
• Adherence to Service Standards: Adhere to company service standards and procedures to ensure consistent and high-quality customer service.
• Escalation of Complex Issues: Escalate complex customer issues to the supervisor or manager as needed.

• Educational Qualifications and Certifications: High school diploma or equivalent is typically required. An associate's degree or relevant certifications in customer service are a plus.
• Knowledge: Basic knowledge of customer service principles and best practices. Understanding of the company's services, policies, and procedures. Basic knowledge of logistics and transportation processes is beneficial.
• Technical Skills: Good communication, interpersonal, and problem-solving skills. Proficiency in using CRM systems and other customer service tools. Basic computer skills are essential.
• Language Skills: Arabic and English are essential. Excellent communication skills in both languages are crucial.
• Experience: Minimum of 0-2 years of experience in customer service or a related field. Entry-level candidates with strong communication and interpersonal skills may be considered.

• Key Internal Contacts:
• Operations Department
• Logistics Department
• Other Customer Service Agents/Representatives
• Purpose of Interaction: Resolving customer issues, coordinating service delivery, and sharing information.
• Key External Contacts:
• Customers
• Purpose of Interaction: Providing customer service, addressing inquiries, and resolving issues.

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

– Only for Saudi Citizens

– Priority for females (driving license is advantage)

– Minimum 1 Year Experience In Administrative Work.

– B2 level in English or 6.0 in IELTS minimum

– Excellent knowledge of computer applications especially SAP

– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

– IATA Qualifications Are Advantage

– At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Warehousing and Storage

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Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

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