16 Tech Support jobs in Jeddah

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

Responsibilities:

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

Preferred Candidate:

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

Skills

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

About The Role

This role will be responsible to manage E2E process of inbound from the point the shipment exits the site till it’s cleared and delivered to Loc warehouse.

• Manage the shipment logging once it’s invoiced to KSA Cx.
• Keep track on shipment booking and movement to destination.
• Ensure proper relevant document is prepared and issued prior to shipment arrival.
• Ensure that shipment is handled and being processed on time by the custom broker.
• Manage shipment delivery to the warehouse and IGR process.
• Ensure Payment on time is done to all service delivery third parties with compliance to Haleon code of business.
• Manage day to day issues with local authorities (Customs, SFDA, etc ….).
• Work in full adherence with local governmental regulations and maintain excellent relationship with local authorities.
• Manage distributor master data update, expiry removal, PO requests.
• Ensure quality and compliance within warehouse and distribution in line with Haleon’s policies (QA, QMS and EHS standards).
• Manage invoicing issues with CTS to ensure compliance to local authorities’ guidelines.
• Manage COC and SABER for all applicable shipment registration and issuance.
• Support freight forwarder to confirm and issue BL/OK2FWD.
• DO Collection.
• Support SPs to provide visibility on shipments status.
• Support tracking of spend.
• Manage day to day operations with LSPs, 3PLs and Freight Forwarder.
• Report All Relevant KPIs such OTIFs and Costs associated with the operations.

• A university degree in Supply Chain or Industrial Engineering.
• Minimum 1 year of experience in a similar role.
• Good analytical skills.
• Ability to work independently.

• A university degree Industrial Engineering is preferred.
• Experience with Power BI or other Similar Software.
• Proficiency with Microsoft Excel.

Please save a copy of the job description, as this may be helpful to refer to once the advert closes.

Care to join us. Find out what life at Haleon is really like

At Haleon we embrace our diverse workforce by creating an inclusive environment that celebrates our unique perspectives, generates curiosity to create unmatched understanding of each other, and promotes fair and equitable outcomes for everyone. We're striving to create a climate where we celebrate our diversity in all forms by treating each other with respect, listening to different viewpoints, supporting our communities, and creating a workplace where your authentic self belongs and thrives. We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

As you apply, we will ask you to share some personal information, which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

Haleon is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Accommodation Requests
If you require a reasonable accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific accommodations you are requesting. We’ll provide all reasonable accommodations to support you throughout the recruitment process and treat all information you provide us in confidence.

• Entry level

• Full-time

• Management and Manufacturing

• Consumer Services

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(Work Base: Jeddah, Saudi Arabia for Patient Monitoring and Life Support product line)

• Service management and technical support (Patient Monitoring and Life Support: knowledge of Hospital IT system, Anesthesia, Ventilation, UIS would also be beneficial) to local distributors, keep communicating and cooperating with headquarters for local service strategy setup;
• Customer satisfaction oriented, guide all distributors on how to better manage their service team as per Headquarters instruction, and keep optimizing inside and outside work procedures;
• Provide training to distributors' service team, keep improving the service quality and customers' satisfaction;
• Collect competitor's service-related info, for self-improvement;
• Set up local operation platform, including but not limited to call center establishment, spare part inventory management platform and customer care related program, etc.;
• Keep collecting end users' feedback and suggestions, and optimizing inside and outside workflow;
• Organize the value-added service activity locally to increase the company image in the local market.

• Bachelor's/College Degree, major in engineering (bioengineering/Biomedical) or equivalent; Preferably specialized in Biotechnology, Biomedical equipment or equivalent;
• At least 3 years of customer service-related experience in the medical industry, preferably with a background in patient monitoring and life support servicing; Technically proficient in troubleshooting, repairing, and calibrating all medical products.
• Strong coaching and leadership skills, ability to motivate internal employees and outside partners;
• Good communication skills and customer service awareness, strong sense of responsibility, full of team spirit;
• Accept frequent travel to local cities or sometimes other African countries as per work requirements;
• Be able to adapt to company culture and be a good team player.

• Mid-Senior level

• Full-time
• Industries: Medical Equipment Manufacturing

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

– Only for Saudi Citizens

– Priority for females (driving license is advantage)

– Minimum 1 Year Experience In Administrative Work.

– B2 level in English or 6.0 in IELTS minimum

– Excellent knowledge of computer applications especially SAP

– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

– IATA Qualifications Are Advantage

– At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Warehousing and Storage

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Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

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The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success.

Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.

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Customer Service Jobs in Jeddah — 12 jobs found

Customer Service Executive Jobs in Jeddah

Create a job alert for similar positions

The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success.

Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.

The Client Experience Manager enhances customer satisfaction and loyalty in the automotive sector. This dynamic role requires managing client relations to ensure a seamless customer journey. Responsibilities include developing strategies for improved interactions, collaborating with teams, and addressing complaints promptly. The ideal candidate possesses strong leadership skills and a passion for customer experience.

A Corporate Relationship Manager position is available in Jeddah, Saudi Arabia, focusing on managing and developing corporate client portfolios. Responsibilities include identifying new business opportunities, cross-selling financial products, and achieving quarterly targets. A minimum of 4 years in corporate banking is required, along with fluency in English and Arabic. MENA region experience is preferred.

Seeking a Call Center Agent in Jeddah to provide exceptional customer service through effective communication. Responsibilities include managing calls, identifying customer needs, and providing solutions. Successful candidates will have prior customer service experience and strong communication skills. This role is vital for enhancing customer satisfaction and contributing to the company’s growth.

Exciting opportunity for an experienced Customer Service Representative in Jeddah, Saudi Arabia. Handle customer inquiries through phone, email, and WhatsApp, and coordinate daily meetings and projects. Maintain contracts, prepare reports, and ensure smooth internal coordination between departments.

Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We…

Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah Siemens strongly believes in…

automation, user experience enhancement, and advanced data analytics. With our extensive . seeking a highly motivated and experienced Customer Support Lead to oversee and manage.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support…

to be part of our Service Business based in Jeddah, Saudi . proactiveness and efficiency of the Service Business Sales. The purpose of . phase by taking care of lead handling,.

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Click here to explore opportunities now!

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

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• Customer Service Representative Jobskey Jeddah · Saudi Arabia The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success. Saudi nationals 5 days ago Easy Apply
• موظف خدمة عملاء Architects As Samir · Jeddah · Saudi Arabia Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service. Saudi nationals Mid career 20 days ago Easy Apply
• Client Experience Manager Confidential Company Jeddah · Saudi Arabia The Client Experience Manager enhances customer satisfaction and loyalty in the automotive sector. This dynamic role requires managing client relations to ensure a seamless customer journey. Responsibilities include developing strategies for improved interactions, collaborating with teams, and addressing complaints promptly. The ideal candidate possesses strong leadership skills and a passion for customer experience. Saudi nationals 30+ days ago Easy Apply
• Corporate Relationship Manager/Senior RM Madison Pearl Jeddah · Saudi Arabia A Corporate Relationship Manager position is available in Jeddah, Saudi Arabia, focusing on managing and developing corporate client portfolios. Responsibilities include identifying new business opportunities, cross-selling financial products, and achieving quarterly targets. A minimum of 4 years in corporate banking is required, along with fluency in English and Arabic. MENA region experience is preferred. Mid career 30+ days ago Easy Apply
• Call Center Agent Magrabi Hospitals & Centers Jeddah · Saudi Arabia Seeking a Call Center Agent in Jeddah to provide exceptional customer service through effective communication. Responsibilities include managing calls, identifying customer needs, and providing solutions. Successful candidates will have prior customer service experience and strong communication skills. This role is vital for enhancing customer satisfaction and contributing to the company’s growth. Saudi nationals Fresh graduate 30+ days ago Easy Apply
• خدمة عملاء كول سنتر Confidential Company Jeddah · Saudi Arabia Exciting opportunity for an experienced Customer Service Representative in Jeddah, Saudi Arabia. Handle customer inquiries through phone, email, and WhatsApp, and coordinate daily meetings and projects. Maintain contracts, prepare reports, and ensure smooth internal coordination between departments. Mid career 30+ days ago Easy Apply
• Customer Care Agent KONE Jeddah · Saudi Arabia Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We… 30+ days ago
• Technical Promoter and Customer Support Specialist - Great Opportunity for Saudi Nationals Siemens Jeddah · Saudi Arabia Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah Siemens strongly believes in… 30+ days ago
• Customer Support Lead CME Jeddah · Saudi Arabia automation, user experience enhancement, and advanced data analytics. With our extensive . seeking a highly motivated and experienced Customer Support Lead to oversee and manage. 30+ days ago
• Call Center Operator Haji Husein Alireza & Co. Ltd. Jeddah · Saudi Arabia Job Summary - Contact customers and receive their questioner. اجراء الاتصالات الهاتفية بالعملاء واستقبالها منهم - Enter the required… 30+ days ago
• L2 Technical Support CME Jeddah · Saudi Arabia We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support… 30+ days ago
• Sales Admin KONE Jeddah · Saudi Arabia to be part of our Service Business based in Jeddah, Saudi . proactiveness and efficiency of the Service Business Sales. The purpose of . phase by taking care of lead handling,. 30+ days ago

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Customer Service Representative needed in Riyadh to provide exceptional support and resolve client issues effectively. Ensure high-quality service at all times and maintain ongoing communication with customers to address any concerns. Handle customer inquiries via phone or social media and adhere to company policies when engaging on digital platforms.

The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success.

Exciting opportunity for a Customer Service Representative in Riyadh's real estate sector. Deliver exceptional service to clients and potential buyers while addressing inquiries and guiding them through property transactions. Strong communication skills and a good understanding of real estate principles are essential for success in this role.

A Customer Service Representative role is available in the Real Estate sector, focusing on delivering exceptional service to clients and potential buyers. In this position, inquiries will be addressed, information about properties provided, and assistance offered throughout the buying or renting process. Strong communication skills and a solid understanding of customer service principles tailored to real estate are required for a successful candidate.

CSE Engineer position available in Riyadh, Saudi Arabia focusing on delivering top-tier BIM models and engineering drawings. Responsibilities include managing BIM project roadmaps, leading stakeholder meetings, and resolving design clashes. A diploma or bachelor's degree in Mechanical, Electrical, or Civil Engineering is required along with 3-4 years of BIM experience. Proficiency in Revit, AutoCAD, and strong communication skills are essential for success in this role.

Customer Service Specialist position available in Riyadh. This role involves resolving customer issues, improving service experience, and providing high-quality support tailored to individual needs.

Saudi nationals $0 - $500 Fresh graduate · 0-2 Years of Experience

Exceptional customer service skills are sought for a Customer Service Specialist position in Riyadh. Responsibilities include resolving inquiries, assisting with product selection, processing orders, and maintaining an inviting workspace. A passion for beauty and previous retail experience are preferred. Candidates must possess strong communication skills and the ability to multitask in a fast-paced environment.

Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.

A Customer Service position is available in Alqasim, Saudi Arabia, focusing on enhancing service quality and improving operational procedures. Responsibilities include supporting customers, preparing reports, and ensuring satisfaction. Candidates with experience in customer service and strong communication skills will be preferred.

Provide exceptional customer service in Saudi Arabia by addressing inquiries and resolving issues with efficiency and professionalism. Handle customer requests through various channels, ensuring accurate information and timely follow-up. Collaborate with teams to enhance customer satisfaction and improve service delivery.

Seeking a Call Center Representative to manage customer interactions efficiently in Riyadh. This role involves handling inbound and outbound calls, providing information, and resolving issues to ensure satisfaction. Ideal for recent graduates eager to start a career in customer service, it requires strong communication skills and the ability to multitask in a fast-paced environment.

Customer Support Associate position available in Riyadh, Saudi Arabia. Candidates will be responsible for addressing customer queries through phone, email, and live chat, ensuring a high level of service. Previous experience in customer service is preferred, and fluency in English and Arabic is desirable. Strong problem-solving skills and flexibility with working hours are essential for this role.

A full-time Contact Center Trainer position is offered in Riyadh, Saudi Arabia, focusing on developing training programs for customer support staff. Engaging training sessions will be delivered to new hires and existing team members, ensuring they have the necessary skills to provide exceptional service. This hybrid role requires strong communication skills and adaptability to different learning styles. A passion for education and a proactive mindset are essential for success in this dynamic environment.

We are seeking a skilled Call Center Agent to manage communication with customers and handle support requests efficiently. This role involves responding to phone calls and emails, documenting issues, and classifying requests based on service needs. The ideal candidate will have experience with ticketing systems and strong communication skills to ensure customer satisfaction.

Customer Service Representative position available in Riyadh, Saudi Arabia. Responsibilities include responding to customer inquiries, providing technical support, and ensuring customer satisfaction with products and services. Candidates should possess excellent communication skills and experience in customer service is preferred. The work schedule consists of 8-hour shifts, six days a week, with Fridays off.

Seeking a full-time Contact Center Trainer in Riyadh to develop and deliver training programs for customer support and sales teams. The ideal candidate will create engaging content, facilitate sessions, and track training effectiveness to enhance team performance. This hybrid role requires strong communication skills and the ability to adapt to different learning styles, ensuring that staff are equipped to provide exceptional service.

Seeking a Call Center Agent in Jeddah to provide exceptional customer service through effective communication. Responsibilities include managing calls, identifying customer needs, and providing solutions. Successful candidates will have prior customer service experience and strong communication skills. This role is vital for enhancing customer satisfaction and contributing to the company’s growth.

We seek a Parts & Service Sales Representative in Eastern Province, Saudi Arabia, to drive sales and enhance customer satisfaction. This role involves conducting technical discussions, preparing offers, and assessing customer service needs. Ideal candidates have 2-3 years of B2B sales experience, excellent Arabic and English skills, and preferably a Mechanical Engineering degree. Strong communication skills and an ability to build lasting customer relationships are essential.

Exciting opportunity for an experienced Customer Service Representative in Jeddah, Saudi Arabia. Handle customer inquiries through phone, email, and WhatsApp, and coordinate daily meetings and projects. Maintain contracts, prepare reports, and ensure smooth internal coordination between departments.

The Client Experience Manager enhances customer satisfaction and loyalty in the automotive sector. This dynamic role requires managing client relations to ensure a seamless customer journey. Responsibilities include developing strategies for improved interactions, collaborating with teams, and addressing complaints promptly. The ideal candidate possesses strong leadership skills and a passion for customer experience.

Exciting opportunity for an IT Technician in Qatif, Saudi Arabia. This role involves installing and configuring IP surveillance systems, setting up Wi-Fi networks, and troubleshooting technical issues on-site. Candidates should have a diploma or bachelor's degree in IT or networking and at least 1-2 years of relevant experience. Strong technical skills and a willingness to relocate are essential for this full-time position.

Seeking a motivated Sales Executive to drive new business in transport and logistics in Riyadh. The role focuses on client relationship management, achieving sales targets, and developing strategic sales plans. Ideal candidates have 2-5 years of sales experience in the logistics sector, strong communication skills, and a proven ability to work independently. Attractive salary and commission structure offered alongside career growth opportunities.

Lead the overall supervision of Crusher, RM, Kiln, CMs & Packing Plant activities in Tabouk, Saudi Arabia. Oversee maintenance schedules, troubleshoot issues, and ensure equipment efficiency. Collaborate with production teams to maintain smooth operations while adhering to safety protocols and keeping detailed maintenance records.

A Government Relations Officer is needed to manage relationships between the organization and government entities in Dammam, Saudi Arabia. Responsibilities include monitoring legislation, ensuring compliance, and advocating for the company’s interests. Ideal candidates will possess strong communication skills and a solid understanding of government structures. A bachelor's degree and relevant experience in government relations are required.

A Government Relations Officer (GRO) position is available in Riyadh, ensuring compliance with Saudi regulations and managing interactions with government entities. Responsibilities include processing visas, registrations, and permits, while maintaining accurate documentation. A strong knowledge of labor laws and government processes is required, along with proven experience in the construction industry. Competitive salary and opportunities for professional growth will be offered.

We are seeking Sales Promoters in Riyadh, Saudi Arabia to drive sales and manage KPIs effectively. Responsibilities include achieving sales targets, managing POS materials, and ensuring daily reporting on inventory and competitor activities. Strong communication skills and product knowledge are essential for success in building relationships with store owners and supporting sales efforts.

An IT Support Engineer position is available in Qatif, Saudi Arabia, focusing on installation and configuration of surveillance systems and network setups. Responsibilities include troubleshooting technical issues, setting up Wi-Fi networks, and installing smart devices. A diploma or Bachelor's in IT or related fields is required, along with 1-2 years of experience. Basic English communication skills and a willingness to relocate are essential.

Sales Representative drives product promotion and customer support in Saudi Arabia. This role requires strong communication and analytical skills to enhance client relationships and satisfaction. Candidates should have a deep understanding of products and services, along with the ability to work under pressure. A valid driving license is mandatory for this position.

Experienced Sales Professionals are sought for Fire Alarm and Protection Systems in Dammam, Saudi Arabia. A background in fire systems is preferred, with responsibilities including generating new business, building client relationships, and preparing proposals. Strong communication skills and relevant engineering degrees are essential.

Seeking a Technical Support Engineer in Riyadh, Saudi Arabia with expertise in technical support and IT technologies. Ideal candidates should have at least three years of experience in the technical support field. Strong skills in Microsoft Office and effective communication are essential, along with basic English proficiency (A1-A2).

Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-on experience in technical support or IT
• Strong ability to analyze and resolve technical issues efficiently
• Effective communication skills with users and clients across various levels
• Attention to detail and accuracy in technical work
• Ability to work under pressure and manage time effectively
• Willingness to travel and conduct field visits to clients

• Microsoft Certified (Microsoft Certificate)
• CompTIA A+

We care about both your growth and your well-being. Here’s what you can expect when you join our team:

• A team that shares knowledge openly — no gatekeeping.
• A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honest workplace where your voice matters.
• A real sense of family spirit — we work as a team, we grow as a team.
• Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days per month.
• Access to learning resources, courses, and professional development opportunities.
• Recognition programs to celebrate your wins.
• Chances to grow internally — many of our leaders started as juniors!

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.

Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

A full-time position with an attractive salary package.

12 days per year, including 6 of your choice.

Play any sport with colleagues; the bill is covered.

Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.