82 Tech Support jobs in Saudi Arabia

Join to apply for the Customer Support Specialist role at Talent 360 ME

Join to apply for the Customer Support Specialist role at Talent 360 ME

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About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role:

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries regarding technical issues and product functionality via
  
  
  

• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and
  
  
  

• Document all customer interactions and technical solutions accurately in the support
  
  
  

• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they
  
  
  

• Contribute to the creation and maintenance of support documentation and knowledge
  
  
  

• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.
  
  
  

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
  
  
  

• Proven experience (1+ year) in a technical support role, preferably in the software or
  
  
  

• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

• Seniority level Entry level

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at Talent 360 ME by 2x

Get notified about new Customer Support Specialist jobs in Riyadh, Riyadh, Saudi Arabia .

Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

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Jeddah, Saudi Arabia | Posted on 07/10/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.

Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

We build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.

We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.

You will:

1. Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
2. Serve as the primary contact for communication across business, technical, and vendor teams.
3. Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
4. Develop and maintain support documentation, guides, and escalation procedures.
5. Facilitate daily meetings, incident reviews, and post-mortem analyses.
6. Oversee shift planning and on-call rotations to ensure 24/7 coverage.
7. Promote a culture of continuous improvement, accountability, and customer focus.
8. Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
9. Ensure compliance with banking regulations, security standards, and internal policies.

• Bachelor’s degree in Computer Science, IT, or related field.
• 6+ years in IT support or production operations, with at least 2 years in leadership.
• Experience in digital banking or financial services is highly preferred.
• Strong knowledge of ITIL, incident management, and service delivery frameworks.
• Excellent communication, leadership, and stakeholder management skills.
• Ability to work under pressure and manage multiple priorities.
• Proven experience with monitoring tools, ticketing systems, and reporting dashboards.

About SiFi: SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role:

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

1. Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
2. Diagnose and resolve technical problems related to SiFi's platform and services.
3. Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
4. Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
5. Escalate complex technical issues to the engineering or product teams as needed.
6. Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
7. Contribute to the creation and maintenance of support documentation and knowledge base articles.
8. Identify and report recurring technical issues and provide feedback to the product team.
9. Stay up-to-date with SiFi's product updates and technical specifications.
10. Provide excellent customer service and maintain a professional demeanor.

1. Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
2. Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
3. Strong technical aptitude and problem-solving skills.
4. Excellent verbal and written communication skills in English and Arabic (preferred).
5. Familiarity with troubleshooting software and web applications.
6. Good understanding of basic networking concepts.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams at Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles.
• High fluency in the English language, especially speaking and communicating verbally (Must).
• Excellent typing skills (Must).
• Flexible to work in different shifts in Khobar - On-site (Must).
• Comfortable and skilled in delivering training (Preferred).
• Willing to work hard and with autonomy to handle customer cases till case resolution.
• Is naturally strong in communication, with great ability for problem-solving.
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

If you think you have what it takes to join a remarkable team and help build the next unicorn, hop on and #apply_now

Join to apply for the Customer Support Specialist role at Talent 360 ME

Join to apply for the Customer Support Specialist role at Talent 360 ME

Get AI-powered advice on this job and more exclusive features.

About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role:

The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:

• Respond to customer inquiries regarding technical issues and product functionality via
  
  

• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and
  
  

• Document all customer interactions and technical solutions accurately in the support
  
  

• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they
  
  

• Contribute to the creation and maintenance of support documentation and knowledge
  
  

• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.
  
  

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
  
  

• Proven experience (1+ year) in a technical support role, preferably in the software or
  
  

• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

• Seniority level Entry level

• Employment type Full-time

• Job function Other

Referrals increase your chances of interviewing at Talent 360 ME by 2x

Get notified about new Customer Support Specialist jobs in Riyadh, Riyadh, Saudi Arabia .

Al Dar Al Baida District, Riyadh, Saudi Arabia 1 day ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

DESCRIPTION

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun.
This is your chance to make history.
As an IT Technician, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and you will thrive in providing world-class service to our customers.

You will be a key part of a multinational diverse team, thrive in delivering high-quality results and always be on the lookout for improvements.
Business Area: Operations – Fulfilment Centre and Logistics
The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base.

What makes this team a great place to work?
· Day 1 opportunity – You will be joining a team that is responsible to what happens after the customer clicks “buy”.
· Opportunities for growth – You will have the opportunity to influence and shape the direction of our services.
· You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.
What we are looking for:
Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site as well as any remote sites that you and your team also support.

Key job responsibilities
The extent of your responsibilities will include but not be limited to:

· Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines.
· Installation, maintenance and support of IT equipment
· Asset and Inventory management.
· Liase with 3rd party vendors and suppliers to ensure efficient asset management.
· Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
· Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
· Providing technical support/input to site and team projects and initiatives.
· Conducting end user equipment trials and testing.
· Providing assistance to senior engineers as required
Working in shifts and support occasional changes in working hours.

BASIC QUALIFICATIONS

– 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
– Experience troubleshooting integrated and interdependent computer systems
– Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

PREFERRED QUALIFICATIONS

– CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
– Experience in a dynamic environment with a high degree of customer service

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: and Support Engineering , IT , operations , Supply Chain Optimization Technologies

• Day 1 opportunity – You will be joining a team that is responsible to what happens after the customer clicks “buy”.
• Opportunities for growth - You will have the opportunity to influence and shape the direction of our services.
• You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.

• Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines.
• Installation, maintenance and support of IT equipment
• Asset and Inventory management.
• Liase with 3rd party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end user equipment trials and testing.
• Providing assistance to senior engineers as required

• 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

The Company

TaskHuman is organizing the world's human expertise, making coaching in 1000+ skills instantly accessible to you in a multitude of forms. Whether you connect live with a specialist on a 1:1 video call, message directly in-app, join a group session, or learn via coach-generated content, our value of human connection is the foundation of every interaction at TaskHuman.

The Opportunity

We are hiring a Product Operations & Customer Support Specialist to support both the behind-the-scenes work that keeps our product and processes running, and the user-facing support that keeps our customers happy. This is a versatile role designed for someone who thrives on variety, has strong attention to detail, and is excited to work across teams.

You'll partner closely with our product, marketing, and customer success teams helping us stay organized, efficient, and responsive as we scale.

Responsibilities:

Client Launch & Cross-Functional Support

• Support client launches by ensuring program access, codes, and materials are ready to go
• Collaborate with CSMs to prep assets and respond to one-off needs
• Double-check the details so cross-functional teams are set up for a smooth and professional launch

Operations & Execution

• Help manage and organize cross-functional projects
• Support program and content uploads in platforms like Admin Tool and WordPress
• Jump in on tools like Iterable and HubSpot to assist with workflows and campaigns
• Assist with light creative support like iPhone mockups or updating client slides

Customer Support & Concierge

• Respond to users in a timely, friendly, and clear way using templates and context to personalize
• Troubleshoot or escalate issues with a calm, solution-oriented mindset
• Pull call/user data from our internal tools to assist with issue resolution
• Help track and surface customer trends and issues in Jira to inform product improvements

General Support

• Help us stay grounded: keep things organized, documented, and moving
• Collaborate with leads to keep our project list visible and up-to-date
• Assist with international rollouts by supporting translated content and region-specific needs

Requirements:

• Bilingual English and Arabic.
• Bachelors level/advanced degrees desirable
• Ability to work US hours schedule as needed
• The ability to work independently as well as in a virtual team environment
• 2+ years of administrative, client service or customer support experience
• Command of project management and CRM tools (ClickUp, Iterable and Hubspot experience desirable)
• Excellent organizational and project management skills
• Ability to problem solve and multi-task with numerous deadlines
• Excellent interpersonal, verbal and written communication skills
• Genuine interest in the mission of TaskHuman and in being a part of something bigger than any one person or business group

TaskHuman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.