14 Support Services jobs in Dhahran

Overview

Senior Technical Support Engineer position for Lucy MENA Regional Headquarters. Location: Riyadh, Dammam, with travel. Job Reference No: 3841.

Job purpose: The role provides comprehensive technical and application support to customers and internal teams globally, aligning with business goals and customer needs. It combines expertise in technical support, training, and development to optimize product implementation, compliance, and customer satisfaction. Responsibilities include designing and delivering tailored solutions that integrate switchgear, automation, and third-party devices, and fostering continuous improvement through innovative application strategies and adherence to industry trends. The role also evaluates, develops, and manages technical training programs to enhance organizational and individual capabilities, ensuring cost-effectiveness and alignment with business objectives.

• Global On-site Customer Support: Deliver end-to-end technical support for installation, operation, and automation of systems at customer locations worldwide, ensuring optimal performance and customer satisfaction.
• Internal Technical Support: Provide expert-level technical assistance to sales, engineering, and production teams across Lucy Electric business units, fostering cross-functional collaboration and operational excellence. Provide new application solution with new technology trends to maintain compliance with customer specification in Smart solutions.
• Innovative Application Solutions: Develop and implement advanced application solutions leveraging emerging technologies to meet evolving customer specifications and drive compliance in smart solutions.
• Technical Training Program Design: Strategically design, develop, and expand training and development programs and material, tailored to organizational, individual, and customer requirements to build capabilities and enhance performance.
• Customer Product Approvals: Facilitate product approval processes with customers by aligning technical documentation, demonstrations, and applications with their specific standards and regulatory requirements.
• Integrated Product Solutions: Deliver holistic customer solutions by seamlessly integrating switchgear, automation systems, and third-party devices, creating unified and efficient application architectures. Work in a team to produce programmes that satisfy stakeholders at various levels.
• Customer Specification Alignment: Provide deep technical insights into customer specifications and translate them into practical, real-world applications aligned with product capabilities and industry standards.
• Cross-functional Collaboration: Work collaboratively across teams to design and deliver programs that align with the needs of stakeholders, including line managers, finance teams, and executive leadership.
• Budget and ROI Management: Evaluate and manage the cost-efficiency of planned programs, ensuring alignment with business unit budgets and demonstrating measurable returns on investment.
• Problem-solving Support: Collaborate with internal and external stakeholders to address specific training challenges, providing tailored solutions to enhance learning outcomes.
• Industry Trend Awareness: Stay current with industry advancements, training methodologies, and emerging technologies through continuous professional development, networking, and research.
• Solution Innovation and Research: Explore and implement cutting-edge methodologies and solutions to optimize product application strategies, ensuring relevance and competitive advantage in the market.

• This role will be based in Dammam but will be available to travel in the region as/when required.

• To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by Lucy Electric
• Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

• International Electrical qualification or equivalent
• Minimum of 8 years’ experience in the MV and LV industry
• Experience of working in a busy office environment
• Experience of delivering efficient and effective services to customers
• IT literate & confident user of Microsoft Office
• Drawing up a training plan
• Managing budgets
• Producing materials needed for training
• Working with training providers to develop suitable content for the courses
• Deliver training
• Desirable: Experience of working in an engineering or manufacturing environment

• Effective communication and interpersonal skills at all levels
• Must be able to work independently
• Ability to work to tight deadlines
• Ability to demonstrate effective team working
• Able to prioritise workload effectively
• Attention to detail
• Confident
• Highly organised
• Able to make decisions and prioritise
• Proactive
• Ability to relate to others
• Negotiating skills
• Good motivator
• Time management
• Presentation skills
• Ability to write reports and keep records
• Work within budget

• Driving licence
• Education to degree level or Equivalent

Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!

Analysis of repair operations KPIs.

1. Escalating General Technical Issues (GTI) for technical problems (IMEI writing, software, and Parts Lists issues) when needed to the supplier technical team.
2. Escalating product quality issues to Supplier Technical Support.
3. Providing technical assessments for Technicians and Customer Care teams.
4. Evaluating staff KPIs periodically (monthly, weekly).
5. Implementing operational audits.
6. Setting up and maintaining ESD procedures and conducting periodic audits.
7. Establishing and delivering technical training sessions.
8. Organizing Monthly Technical Quizzes, executing them, and collecting feedback.
9. Downloading the latest technical materials and distributing them to all service center staff.
10. Communicating repair instructions and precautions to relevant team members.
11. Preparing and conducting technical audits.
12. Supporting new service product launches, including testing, creating service packages, developing training materials, and ensuring technical readiness.
13. Ensuring the implementation of Service Standard Operating Procedures across all service locations through audits, identifying operational challenges, and reporting findings for corrective actions.
14. Leading weekly and monthly assessments of technical team KPIs, identifying gaps, and recommending improvements.
15. Planning monthly and quarterly training programs to enhance team technical skills and service processes.
16. Developing and implementing vendor technical requirements for Service Authorization and Service Level Agreements to regulate relations with vendors.

Language Skills:

• Arabic - Native / Mother Tongue
• English - Very Good

Any

Any

Job Skills:

Technical expertise: Proven seniority in service repair, including customer management, maintenance, repair management, and KPI development and implementation.

Strong skills in initiative-taking, problem-solving, communication, and effective teamwork.

Excellent planning, organizing, analytical, and influencing skills, with strong oral and written communication abilities.

About The Company

Technical Support Specialist - Real Time Systems

Do you like working in collaborative teams and solving technical problems?

Do you enjoy technical challenges?

Be part of a successful team

Our Oilfield Services business provides intelligent, connected technologies to monitor and control our energy extraction assets. Our team provide technical expertise to meet our client expectation. We provide customers with the peace of mind needed to reliably and efficiently improve their operations.

Partner with the best

As a Technical Support Specialist, you will be responsible for monitoring real-time data, incident management, and data quality assurance. You will provide highest level of customer service to the customers and will challenge your ability to perform in a high paced environment.

As a Technical Support Specialist - Real Time System, you will be responsible for:

• System Operations: Deploy, configure, and maintain applications across diverse environments, including physical servers, virtual machines, and containerized platforms.
• Delivering comprehensive Tier 3 technical support for infrastructure, applications, networks, databases, and real-time data systems.
• Lead the resolution of complex production issues through troubleshooting, root cause analysis, incident management, and continuous process improvement.
• Administer system integrations involving APIs, middleware, and monitoring solutions.
• Implement and maintain real-time dashboards and collaboration tools to support remote operations.
• Collaborating closely with cross-functional teams—including Operations, Engineering, Product, Sales, and Development—to ensure consistent and reliable service delivery.
• Working closely with our customers to understand how they work, their challenges, and translate their requirements.
• Partner with Enterprise Architects, clients, and vendors to develop and deploy new solutions and technologies.
• Contribute to enterprise digital transformation efforts, including environment migration initiatives and adherence to security and compliance standards.
• Oversee small-scale projects or technical workstreams such as tenders/POCs, including planning, risk management, and quality assurance.
• Generating technical reports and documentations for the system design, procedures, and incidents.
• Facilitate and conduct system training sessions and documentations.
• Support works conducted in clients and vendors sites.
• Real-time Support: Identifying, resolving technical incidents and problems proactively to ensure a prompt solution.
• Providing real-time-monitoring of drilling activities in order to complete operations in a safe and efficient manner.
• Field Operations: Regular field visits to remote areas for system troubleshooting.
• Deploy, configure, and maintain applications across diverse environments.
• Generate technical reports and documentations for the system design, procedures, and incidents.
• Connect and troubleshoot network issues at the field site.
• Developing your technical knowledge and expertise to provide effective problem solving.
• Assisting in incident investigations and troubleshooting and diagnosing Real-time system issues.

Fuel your passion.

To be successful in this role you will:

• Have a Bachelor’s degree in Engineering or Computer Science (Energy knowledge is a plus).
• Have 2+ years’ experience in IT systems, infrastructure, and application support.
• Have knowledge of databases (relational and non-relational).
• Be a good team player and display good communication skills.
• Have Excellent communication skills and ability to engage with both technical and non-technical stakeholders.
• Have excellent written and verbal English communication skills.
• Additional Skills (Nice to have):
• Knowledge of networking, APIs (SOAP/REST), and cloud platforms.
• Clear understanding and knowledge of WITSML protocols.
• Capable in writing scripts that aid for automation.
• Knowledge in OpenShift and containerization.
• Background in real-time data transmission and monitoring systems.
• CCNP Certification

Work in a way that works for you.

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

• 12-hour shift
• 24/7 support

Working with us.

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you.

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace challenge with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities.
• Comprehensive private medical care options.
• Safety net of life insurance and disability programs.
• Tailored financial programs.
• Additional elected or voluntary benefits.

About Us: We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us: Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Technical Support Specialist IT Tech Support Jobs in Dammam

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3 jobs found

• Valve Greasing Technician

  Industrial Base Commercial Co. Dammam · Saudi Arabia. Valve Greasing Technician ensures valves function without leaks by applying suitable sealants. Responsibilities include checking valve conditions, line pressure, and injection fittings, while performing maintenance on equipment. Ideal candidates have 3-4 years of experience in the Oil & Gas sector and relevant qualifications. Mid career. 6 days ago. Easy Apply.

• Customer Service Representative

  Jobskey Dammam · Saudi Arabia. A Customer Service Representative role is available in the Real Estate sector, focusing on delivering exceptional service to clients and potential buyers. In this position, inquiries will be addressed, information about properties provided, and assistance offered throughout the buying or renting process. Strong communication skills and a solid understanding of customer service principles tailored to real estate are required for a successful candidate. Saudi nationals. 5 days ago. Easy Apply.

• Data Center Technician

  Microsoft Dammam · Saudi Arabia. Seeking a Data Center Technician in Dammam, Saudi Arabia to perform hardware deployment, troubleshooting, and maintenance in a fast-paced environment. This role offers opportunities to develop technical skills, gain hands-on experience with Microsoft’s cloud infrastructure, and grow professionally within a global team supporting services for over a billion users. Enhance your career while contributing to innovative and sustainable data center operations. 23 days ago.

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Overview

Foodics is a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far, making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We are looking for those who are excited to be part of our team in the Center of Excellence. As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times.

• Handle and provide the correct answers for client inquiries received at the center of excellence
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution
• Document communication logs into our CRM and ticketing systems with accuracy
• Train clients on using Foodics products using multiple virtual channels
• Report daily events to team leaders and highlight areas where more attention may be needed

• Bachelor's degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company

Job Description Summary

The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at Grid Automation level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.

The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at Grid Automation level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.

The Customer Support Solutions Lead Engineer provides support to Grid Automation regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.

Job Description

Essential Responsibilities

The Customer Support Solutions Lead Engineer is responsible to support GA regions on the following topics:

• Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of SA product portfolio
• Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
• Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
• Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
• Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans,
• Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, …
• Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
• Site investigations, lead of taskforces on strategic projects

His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:

• Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
• Engineering and maintenance tools, Cyber Security solutions and services
• Applications of electrical network management.

Reporting : Solutions L3 support Leader

Qualifications/Requirements

• Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
• Very strong experience of leading technical project execution in grid automation portfolios
• Good knowledge of Power System and Substation Control.
• Excellent written/oral communication and interpersonal skills, customer focused.
• Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
• Strong analytical skills with ability to identify and explain critical issues.
• Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
• Willingness and ability to travel 25% of the time.
• English (written/spoken) mandatory for the position.
• The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

• Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
• Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.

Additional Information

Relocation Assistance Provided: No

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology
• Electric Power Generation

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Job Description

The Grid Automation Customer Support Center of Excellence (CoE) is responsible for the overall after sales support process and function at GA level and the global center of excellence team at PL level, to develop best practices on Customer Support, and lead the Product Lines to achieve strategic objectives defined for GA business.

The Customer Support Solutions Lead Engineer provides support to GA regional units to design, promote and execute a differentiated offer and solve after sales issues for all GA Solutions portfolio in Transmission, Distribution, and Industry segments. He/She collaborates with the Regions, Global Supply Chain, Quality, Product Management and R&D teams as required to solve customer requests and define best practices for 1st class customer support.

The Customer Support Solutions Engineer is responsible to support GA (Grid Automation) regions on the following topics:

• Design of solutions for Substation control, Protection and Monitoring for innovative projects, identification of the conformity of standard solutions with customer requirements, and of the possible specific developments and customization of Saudi Arabia product portfolio
• Design of demonstrators (Proof of Concept) for qualification purpose, promotion, or within the execution of customer projects
• Differentiate GA (Grid Automation) offer and bring the most attractive offering to customer needs in term of total cost of ownership, flexibility (adaptability to electrical network operations and maintenance), performances, and life cycle management.
• Define engineering strategy, for the design of the system architecture regarding interfaces with the primary equipment, communication with IEDs and SCADA, arrangement and setting of the physical and logical communication network, redundancies of all the critical features, optimization of system functions for protection, control, maintenance, data modeling.
• Audit the project basic and detailed design from regional teams on critical projects at global or regional level, audit of architectures, data bases, validation plans, .
• Consolidation of application libraries with customer use cases and design templates to be shared with GA (Grid Automation) Sales, Tendering, Operations, and GA (Grid Automation) partners in the regions. They will include architectures with corresponding use cases, templates of design documents, data base templates for electrical and graphical data, …
• Coaching and expertise development of the regional teams so that they can deliver innovative projects fitting with customer expectations.
• Site investigations, lead of taskforces on strategic projects

His/her missions cover the complete GA (Grid Automation) PAC portfolio of products and solutions:

• Distributed and digital control system DS Agile, including C264 BCU, AView HMI, ethernet switches, RTU platforms iBox, D20, D25, D400, G500…
• Engineering and maintenance tools, Cyber Security solutions and services
• Applications of electrical network management.

Reporting : Solutions L3 support Leader

• Bachelor’s degree from an accredited university or college and/or equivalent knowledge/experience in Electrical Engineering
• Very strong experience of leading technical project execution in grid automation portfolios
• Good knowledge of Power System and Substation Control.
• Excellent written/oral communication and interpersonal skills, customer focused.
• Strong experience with computer technology, protection and control system design, validation, commissioning, cyber security, communication protocols as IEC61850, IEC 103, Modbus, DNP3.0, TCP/IP, Ethernet
• Strong analytical skills with ability to identify and explain critical issues.
• Must be able to handle multiple projects simultaneously within stringent time constraints, requires discretion and independent judgment, and the ability to maintain a good working relationship with all co-workers, stakeholders, and clients.
• Willingness and ability to travel 25% of the time.
• English (written/spoken) mandatory for the position.
• The legal right to work in KSA without company sponsorship or time restriction.

• Good knowledge of Protection Applications for Transmission, Generation, and Industry segments.
• Familiarity with product Quality metrics, MTBF, FMEA/HAZOP, cybersecurity, and functional safety.

Relocation Assistance Provided: No

Proudly voted a Great Place to Work, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Client Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Client Services Advisor, you will bedealingwith support issues that are complex in nature, carry differing priorities that must be addressed within predetermined service levels, cooperate with multiple stakeholders to perform their day-to-day duties, and represent the company in a visibly supportive manner.

Help us shape the future of communications by:

• Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.

• Executing day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring project performance, and issue tracking results.

• Providing in-depth training in areas of expertise, general product knowledge, and integration.

• Ensuring the availability of technical infrastructure, systems, products, and services.

• Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.

• Ensuring that communication flows internally and externally between different stakeholders at its best.

• Serving as a coach and trusted advisor to valued company clients.

• Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents, includingbut not limited to the knowledge base, operations manual, marketing reports, processes, and procedures.

• Looking after the implementationof project plans for current and new projects to achieve targets.

• Supporting other agents in progressing their tickets.

• Following up and reporting customer escalations in a timely manner.

What you will bring:

• Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields, with internships or project experience in tech environments preferred.

• Foundational understanding or strong interest in learning technical infrastructures, networks, software systems, and database concepts through on-the-job training and professional development.

• Strong analytical and problem-solving abilities with demonstrated examples from academic projects, internships, or personal initiatives.

• Adaptability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests.

• Self-motivated learner with eagerness to develop technical skills independently while receiving mentorship and guidance.

• Flexibility with working hours to support customer needs across different time zones.

• Strong communication skills with ability to explain technical concepts clearly to non-technical audiences and willingness to develop presentation capabilities.

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related fields. Relevant certifications, bootcamp completion, or demonstrated technical aptitude considered.

• Enthusiasm for customer success and technology

• Quick learning ability and growth mindset

• Basic understanding of cloud platforms, APIs, or communication technologies (SMS, voice, messaging) is a plus

As a Unifone, you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after the first anniversary.

• Your Birthday off!

• Spend up to 25 days per year working from anywhere in the world!

• Paid leave and assistance for new parents.

Proudly voted a Great Place to Work, we are a dynamic startup in the CPaaS (Communication Platform as a Service) space that is revolutionizing the way businesses communicate. Our team is made up of 400+ energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

Meet the team!

At Unifonic, our Client Services team is dedicated to ensuring our clients have the best experience possible. Our dynamic and energetic team is the main point of contact for our customers and plays a critical role in fostering long-lasting relationships. We work closely with our clients to understand their needs and help them fully utilize our services to achieve their business goals. With a passion for customer service and a can-do attitude, you'll thrive in this fast-paced and ever-changing environment.

As a Client Services Advisor, you will bedealingwith support issues that are complex in nature, carry differing priorities that must be addressed within predetermined service levels, cooperate with multiple stakeholders to perform their day-to-day duties, and represent the company in a visibly supportive manner.

Help us shape the future of communications by:

• Responding to inquiries from clients and communicating with vendors to help resolve any problems as 1st and 2nd line support via e-mail, phone, and remote connection.

• Executing day-to-day operations that are related to the company’s products and services including but not limited to reports, monitoring project performance, and issue tracking results.

• Providing in-depth training in areas of expertise, general product knowledge, and integration.

• Ensuring the availability of technical infrastructure, systems, products, and services.

• Working closely with cross-function teams to build a consistent client experience and identify opportunities for new product/feature development.

• Ensuring that communication flows internally and externally between different stakeholders at its best.

• Serving as a coach and trusted advisor to valued company clients.

• Establishing, documenting, and communicating best practice processes and procedures for ongoing management and solving operational problems and a database that has a tracking of all operations and documents, includingbut not limited to the knowledge base, operations manual, marketing reports, processes, and procedures.

• Looking after the implementationof project plans for current and new projects to achieve targets.

• Supporting other agents in progressing their tickets.

• Following up and reporting customer escalations in a timely manner.

What you will bring:

• Fresh graduate or 0-1 years of experience in customer service, technical support, or related fields, with internships or project experience in tech environments preferred.

• Foundational understanding or strong interest in learning technical infrastructures, networks, software systems, and database concepts through on-the-job training and professional development.

• Strong analytical and problem-solving abilities with demonstrated examples from academic projects, internships, or personal initiatives.

• Adaptability to work in fast-paced customer-facing environments with varying priorities and time-sensitive requests.

• Self-motivated learner with eagerness to develop technical skills independently while receiving mentorship and guidance.

• Flexibility with working hours to support customer needs across different time zones.

• Strong communication skills with ability to explain technical concepts clearly to non-technical audiences and willingness to develop presentation capabilities.

• Bachelor's degree in Engineering, Computer Science, Information Technology, Business, or related fields. Relevant certifications, bootcamp completion, or demonstrated technical aptitude considered.

• Enthusiasm for customer success and technology

• Quick learning ability and growth mindset

• Basic understanding of cloud platforms, APIs, or communication technologies (SMS, voice, messaging) is a plus

As a Unifone, you will receive a range of benefits:

• Competitive salary and bonus.

• Unifonic share scheme (we are all owners!).

• 30 holiday days after the first anniversary.

• Your Birthday off!

• Spend up to 25 days per year working from anywhere in the world!

• Paid leave and assistance for new parents.