7 Support Services jobs in Dhahran

Responsibilities:

1. Fully aware of Consumer Electronics and Home Appliances products repair technical bulletins and repair guidelines.
2. Deep analysis of operations KPIs.
3. Escalate product technical issues for technical problems (software, hardware, and parts lists issues) to the vendor technical team when needed.
4. Escalate product epidemic quality issues to vendor technical support.
5. Troubleshoot product repair issues.
6. Evaluate staff KPIs periodically (monthly, weekly).
7. Implement operational audits.
8. Ensure implementation of vendor required setup, maintenance, and periodic audits.
9. Assess team technical capabilities.
10. Plan, set up, and implement technical training.
11. Set up monthly technical quizzes, implement them, and provide feedback.
12. Download the latest technical materials and provide all service centers staff with it.
13. Communicate repair instructions and precautions to concerned team members.
14. Prepare and conduct technical audits.

Language Requirements:

Arabic - Native / Mother Tongue
English - Very Good

Any

Any

Job Skills: Any

About The Company: (Company information not provided)

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Internal Job Title: Senior Technical Support Engineer

Business: Lucy MENA Regional Head Quarters

Location: Riyadh, Dammam, Travel

Job Reference No: 3841

Job Purpose

The role is responsible for providing comprehensive technical and application support to customers and internal teams globally, ensuring alignment with business goals and customer needs. This role combines expertise in technical support, training, and development to optimize product implementation, compliance, and customer satisfaction. It involves designing and delivering tailored solutions that integrate switchgear, automation, and third-party devices, while fostering continuous improvement through innovative application strategies and adherence to industry trends. The role also evaluates, develops, and manages technical training programs to enhance organizational and individual capabilities, ensuring cost-effectiveness and alignment with business objectives.

Key Accountabilities:

• Global On-site Customer Support: Deliver end-to-end technical support for installation, operation, and automation of systems at customer locations worldwide, ensuring optimal performance and customer satisfaction.
• Internal Technical Support: Provide expert-level technical assistance to sales, engineering, and production teams across all Lucy Electric business units, fostering cross-functional collaboration and operational excellence. Provide new application solution with new technology trends to maintain compliance with customer specification in Smart solutions.
• Innovative Application Solutions: Develop and implement advanced application solutions leveraging emerging technologies to meet evolving customer specifications and drive compliance in smart solutions.
• Technical Training Program Design: Strategically design, develop, and expand training and development programs and material, tailored to organizational, individual, and customer requirements to build capabilities and enhance performance.
• Customer Product Approvals: Facilitate product approval processes with customers by aligning technical documentation, demonstrations, and applications with their specific standards and regulatory requirements.
• Integrated Product Solutions: Deliver holistic customer solutions by seamlessly integrating switchgear, automation systems, and third-party devices, creating unified and efficient application architectures. Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level.
• Customer Specification Alignment: Provide deep technical insights into customer specifications and translate them into practical, real-world applications aligned with product capabilities and industry standards.
• Cross-functional Collaboration: Work collaboratively across teams to design and deliver programs that align with the needs of stakeholders, including line managers, finance teams, and executive leadership.
• Budget and ROI Management: Evaluate and manage the cost-efficiency of planned programs, ensuring alignment with business unit budgets and demonstrating measurable returns on investment.
• Problem-solving Support: Collaborate with internal and external stakeholders to address specific training challenges, providing tailored solutions to enhance learning outcomes.
• Industry Trend Awareness: Stay current with industry advancements, training methodologies, and emerging technologies through continuous professional development, networking, and research.
• Solution Innovation and Research: Explore and implement cutting-edge methodologies and solutions to optimize product application strategies, ensuring relevance and competitive advantage in the market.
  
  

• This role will be based in Dammam but will be available to travel in the region as/when required.
  
  

• To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by Lucy Electric
• Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.
  
  

• International Electrical qualification or equivalent
• Minimum of 8 years’ experience in the MV and LV industry
• Experience of working in a busy office environment
• Experience of delivering efficient and effective services to customers
• IT literate & confident user of Microsoft Office
• Drawing up a training plan
• Managing budgets
• Producing materials needed for training
• Working with training providers to develop suitable content for the courses
• Deliver training
• Desirable: Experience of working in an engineering or manufacturing environment
  
  

• Effective communication and interpersonal skills at all levels
• Must be able to work independently
• Ability to work to tight deadlines
• Ability to demonstrate effective team working
• Able to prioritise workload effectively
• Attention to detail
• Confident
• Highly organised
• Able to make decisions and prioritise
• Pro active
• Ability to relate to others
• Negotiating skills
• Good motivator
• Time management
• Presentation skills
• Ability to write reports and keep records
• Work within budget
  
  

• Driving licence
• Education to degree level or Equivalent
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Appliances, Electrical, and Electronics Manufacturing

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Dammam, Eastern, Saudi Arabia 8 hours ago

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Analysis of repair operations KPIs.

1. Escalating General Technical Issues (GTI) for technical problems (IMEI writing, software, and Parts Lists issues) when needed to the supplier technical team.
2. Escalating product quality issues to Supplier Technical Support.
3. Providing technical assessments for Technicians and Customer Care teams.
4. Evaluating staff KPIs periodically (monthly, weekly).
5. Implementing operational audits.
6. Setting up and maintaining ESD procedures and conducting periodic audits.
7. Establishing and delivering technical training sessions.
8. Organizing Monthly Technical Quizzes, executing them, and collecting feedback.
9. Downloading the latest technical materials and distributing them to all service center staff.
10. Communicating repair instructions and precautions to relevant team members.
11. Preparing and conducting technical audits.
12. Supporting new service product launches, including testing, creating service packages, developing training materials, and ensuring technical readiness.
13. Ensuring the implementation of Service Standard Operating Procedures across all service locations through audits, identifying operational challenges, and reporting findings for corrective actions.
14. Leading weekly and monthly assessments of technical team KPIs, identifying gaps, and recommending improvements.
15. Planning monthly and quarterly training programs to enhance team technical skills and service processes.
16. Developing and implementing vendor technical requirements for Service Authorization and Service Level Agreements to regulate relations with vendors.

Language Skills:

• Arabic - Native / Mother Tongue
• English - Very Good

Any

Any

Job Skills:

Technical expertise: Proven seniority in service repair, including customer management, maintenance, repair management, and KPI development and implementation.

Strong skills in initiative-taking, problem-solving, communication, and effective teamwork.

Excellent planning, organizing, analytical, and influencing skills, with strong oral and written communication abilities.

About The Company

Lead Technical Support Engineer

Are you looking for a new direction within the Oilfield Equipment industry?

Would you like to be involved in designing innovative products?

Join our Oilfield Equipment Team

As a global team, we design and deliver surface pressure control equipment, and support field maintenance, commissioning, and de-commissioning. We are industry leaders in surface pressure control capabilities, innovating in the energy industry.

Partner with the best

As a Lead Technical Support Engineer , you will collaborate with Service Delivery Coordinators and cross-organizational teams to ensure comprehensive understanding and consideration of all application aspects and constraints .

You will be responsible for:

• Leading and developing design concepts based on user needs
• Evaluating system and component performance and reporting results
• Defining allocation to subsystems based on design refinement with SMEs
• Developing new solutions under guidance or in team settings, based on organizational precedents
• Delivering products collaboratively within cross-functional teams
• Leading analytical and design activities using proven technologies and methods
• Writing and reviewing procedures for installation, maintenance, troubleshooting, calculations, drawings, tilt studies, and RCA's
• Creating new installation procedures

Fuel your passion

To be successful in this role, you will:

• Have a Bachelor's degree in Mechanical Engineering or equivalent
• Have at least 7+ years of experience in troubleshooting, field technical support, and working with API6A equipment
• Have at least 3+ years of experience as a Lead Technical Support Engineer
• Have experience with surface Wellhead and Christmas trees
• Understand client technical specifications for Wellheads/Xmas trees and associated valves & equipment
• Be familiar with tilt studies, FEA, RCA, CFD
• Demonstrate proven mechanical engineering experience in Pressure Control equipment
• Be capable of proposing equipment designs to meet customer requirements
• Have experience working with global project teams
• Possess excellent problem-solving, process improvement, and analytical skills
• Be a motivated self-starter who promotes teamwork and collaboration

Work in a way that works for you

We offer flexible working patterns, including flexible hours to help you work at your most productive.

Working with us

Our people are at the heart of what we do. We invest in their health, well-being, training, and leadership development, fostering an inclusive environment where everyone can bring their whole authentic selves to work.

Benefits include:

• Work-life balance policies and well-being activities
• Comprehensive private medical care
• Life insurance and safety net programs
• Financial programs and voluntary benefits

About Us: We are an energy technology company providing solutions worldwide, with over a century of experience in more than 120 countries, committed to making energy safer, cleaner, and more efficient.

Join Us: If you seek to make a difference in a company that values innovation and progress, join us and be part of a team that challenges and inspires you. Let’s advance energy together.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to gender, veteran status, or other protected characteristics.

Senior Technical Support Lead – Drilling & Completion Fluids

Do you enjoy creating innovative and strategic solutions to solve complex problems?

Would you like the opportunity to learn cutting-edge technology?

Join our growing team

Baker Hughes can deliver flawless execution through involvement in pre-planning, job execution, and post job analysis.

Partner with the best

As a Senior Technical Support Lead, you will ensure Baker Hughes delivers flawless execution by providing Technical Support to the Service Delivery Organization and Sales Organization when needed in pre-planning, job execution and Job Analysis.

As a Senior Technical Support Lead, you will be responsible for:

As a Senior Technical Support Lead, you will be responsible for delivering technical support to ensure flawless execution by the Service Delivery Organization and Sales Organization during pre-planning, job execution and job analysis.

• Ensuring compliance with manage the job cycle (MTJC) process
• Being a Subject matter expert for his/her area of support
• Supporting the field technically through the different media (online, phone calls, and technical papers)
• Providing 24/7 support for critical operations in the field when needed
• Sharing the knowledge across the organization by submitting best practices, case histories, and lessons learned to the knowledge management database
• Following up on field failures that requires technology involvement and ensure that the learning is shared across the field
• Raising alert across service delivery organization whenever an unfamiliar technical issues arises on the job
• Coaching the wellsite field population
• Leading investigation report validation & act as extra layer of review
• Studying & coming up with conclusions based on the laboratory data output

• Have a Bachelor's degree in Engineering from an accredited university or college
• Have a minimum of 15 years relevant experience in drilling & completion fluids
• Have high initiative, self driven, strong analytical and conceptual skills
• Have strong interpersonal and leadership skills
• Have the ability to work independently
• Have strong problem solving skills

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

• Handle and provide the correct answers for client inquiries received at the center of excellence.
• Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
• Document communication logs into our CRM and ticketing systems with accuracy.
• Train clients on using Foodics products using multiple virtual channels.
• Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

• Bachelor’s degree in any major. (Preferred)
• 0 - 1 year of experience in call center or customer service roles
• High fluency in the English language, especially speaking and communicating verbally (Must)
• Excellent typing skills (Must)
• Flexible to work in different shifts in Khobar - On-site (Must)
• Comfortable and skilled in delivering training (Preferred)
• Willing to work hard and with autonomy to handle customer cases till case resolution
• Is naturally strong in communication, with great ability for problem-solving
• Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.