318 Support Services jobs in Saudi Arabia

Administration and Support Services Manager Job Summary

Support Services Manager is responsible for overseeing the operation, maintenance, and improvement of the organization's physical facilities. This role ensures that buildings and infrastructure are properly maintained, safe, and compliant with regulations. The manager will lead a team of maintenance professionals, coordinate facilities-related services, manage vendors, and implement cost-effective strategies for facilities management, aiming to optimize performance, safety, and functionality.

• Lead and supervise a team of maintenance and facilities staff, ensuring high standards of performance, safety, and efficiency.
• Create work schedules, allocate resources, and ensure adequate staffing for daily operations and emergency response.
• Oversee the day-to-day maintenance operations of all facilities, including HVAC, plumbing, electrical systems, lighting, cleaning, and other infrastructure needs.
• Troubleshoot and resolve facility-related issues such as equipment failures, repairs, and urgent maintenance needs in a timely and cost-effective manner.
• Ensure all building systems (e.g., electrical, plumbing, HVAC) are functioning according to standards and regulations.
• Manage external vendors and contractors for specialized services (e.g., janitorial services, security, landscaping, etc.), ensuring contracts are executed efficiently and within budget.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs), quality standards, and safety regulations.
• Ensure compliance with all relevant health, safety, and environmental regulations within the facilities.
• Conduct safety inspections, risk assessments, and safety drills to ensure a safe working environment.
• Develop and manage the facilities and maintenance budget, ensuring cost-effective use of resources.
• Maintain accurate records of maintenance activities, repair logs, inspections, and compliance reports.
• Coordinate with other departments to ensure facilities meet operational needs, including IT, operations, and human resources.
• Communicate facility-related policies and procedures clearly to employees and external contractors.

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field. A relevant certification (e.g., Facilities Management Professional - FMP) is a plus.
• Minimum 5 years of experience in facilities management, maintenance, or a related field, with at least 2 years in a supervisory or management role.
• Proven experience in managing a team, vendor relationships, and maintenance operations.
• Familiarity with building systems (HVAC, electrical, plumbing, etc.) and maintenance best practices.
• Strong leadership and management skills with the ability to motivate and develop teams.
• Excellent organizational and project management skills, with a keen attention to detail.
• Knowledge of building systems, maintenance procedures, and safety regulations.
• Proficiency in facilities management software (e.g., CMMS systems), MS Office, and other relevant tools.
• Strong problem-solving and troubleshooting skills.
• Ability to manage budgets, negotiate contracts, and optimize resources.
• Facilities Management certification (e.g., FMP, CFM, or similar) preferred.
• OSHA certification or knowledge of health and safety regulations is a plus.

Job Summary:

Support Services Manager is responsible for overseeing the operation, maintenance, and improvement of the organization's physical facilities. This role ensures that buildings and infrastructure are properly maintained, safe, and compliant with regulations. The manager will lead a team of maintenance professionals, coordinate facilities-related services, manage vendors, and implement cost-effective strategies for facilities management, aiming to optimize performance, safety, and functionality

Responsibilities:

• Lead and supervise a team of maintenance and facilities staff, ensuring high standards of performance, safety, and efficiency.
• Create work schedules, allocate resources, and ensure adequate staffing for daily operations and emergency response.
• Oversee the day-to-day maintenance operations of all facilities, including HVAC, plumbing, electrical systems, lighting, cleaning, and other infrastructure needs.
• Troubleshoot and resolve facility-related issues such as equipment failures, repairs, and urgent maintenance needs in a timely and cost-effective manner.
• Ensure all building systems (e.g., electrical, plumbing, HVAC) are functioning according to standards and regulations.
• Manage external vendors and contractors for specialized services (e.g., janitorial services, security, landscaping, etc.), ensuring contracts are executed efficiently and within budget.
• Monitor vendor performance and ensure compliance with service level agreements (SLAs), quality standards, and safety regulations.
• Ensure compliance with all relevant health, safety, and environmental regulations (e.g., OSHA, fire safety codes, building codes) within the facilities.
• Conduct safety inspections, risk assessments, and safety drills to ensure a safe working environment.
• Develop and manage the facilities and maintenance budget, ensuring cost-effective use of resources.
• Maintain accurate records of maintenance activities, repair logs, inspections, and compliance reports.
• Coordinate with other departments to ensure facilities meet operational needs, including IT, operations, and human resources.
• Communicate facility-related policies and procedures clearly to employees and external contractors.

Qualifications:

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or a related field. A relevant certification (e.g., Facilities Management Professional - FMP) is a plus.
• Minimum 5 years of experience in facilities management, maintenance, or a related field, with at least 2 years in a supervisory or management role.
• Proven experience in managing a team, vendor relationships, and maintenance operations.
• Familiarity with building systems (HVAC, electrical, plumbing, etc.) and maintenance best practices.
• Strong leadership and management skills with the ability to motivate and develop teams.
• Excellent organizational and project management skills, with a keen attention to detail.
• Knowledge of building systems, maintenance procedures, and safety regulations.
• Proficiency in facilities management software (e.g., CMMS systems), MS Office, and other relevant tools.
• Strong problem-solving and troubleshooting skills.
• Ability to manage budgets, negotiate contracts, and optimize resources.
• Facilities Management certification (e.g., FMP, CFM, or similar) preferred.
• OSHA certification or knowledge of health and safety regulations is a plus.

District Office

(DO)

September

LOCATION

Al Khobar, Eastern, Saudi Arabia

SCHOOL / SITE

District Office

DIVISION / DEPARTMENT

POSITION TYPE

Administrator

SUBJECT / STAGES

WORK DAYS / HOURS

210 days @ 8 hours per day

POSITION STATUS

Full time

SALARY CODE

Administrator

ELIGIBLE APPLICANTS

Saudi National, International

POSITION START DATE

Augst 1, 2026

APPLICATION DEADLINE

October 31, 2025

REPORTS TO

Michelle Alzamora, Incoming Assistant Superintendent

REQUISITION NUMBER

SUMMARY

The International Schools Group (ISG) is a not-for-profit, future-focused school district in the Eastern Province of Saudi Arabia. Our five schools are co-educational day schools delivering Kindergarten 1 to Grade 12 in the American program and Foundation Stage 1 through Year 13 in the British program to expatriate children and some students from the host country. Students enroll in either an American or British curriculum education that encompasses these higher-level programs: Advanced Placement (AP) Capstone Diploma and/or International Baccalaureate Diploma Programme (IBDP) at American School Dhahran, ISG Dammam, and ISG Jubail and (I)GCSE and A levels at British School Dhahran.

History

Founded in 1962 and now in its 62nd year, ISG was originally established to serve the needs of expatriate families working for the U.S. Consulate in Dhahran.

From its initial enrollment of six students to its present status as a district of five schools with approximately 3,000 students, ISG has earned a reputation for providing the highest quality American and British education. Today, over 50 nationalities make up the ISG community.

Governance

The district is governed by a Board of Trustees, supported by school councils, a partnership with the U.S. Consulate General Dhahran and is licensed by the Saudi Arabian Ministry of Education.

Accreditation

Our schools are accredited by the Middle States Association Commission on Elementary and Secondary Schools (MSA-CESS), British Schools of the Middle East (BSME), British Schools Overseas (BSO) and the International Baccalaureate (IB).

Our Mission, Core Values, and Strategic Goals

We inspire innovation and compassionate action.

Respect, acceptance, integrity, responsibility … with a commitment to act.

ISG is committed to three strategic improvement goals: 1) Wellbeing and Belonging 2) High Quality Learning and 3) Professional Excellence. These goals will evolve through our current accreditation self-study and we are looking forward to our new pillars of strategic priorities.

ISG Learns

Our schools are guided by our district mission, vision, learning principles and assessment beliefs. Our shared focus is further complemented by the diversity of our community and core divisional curricula as we work in partnership with the community to educate tomorrow's future leaders. ISG maintains an emphasis on progressive teaching and learning. Curriculum and learning programs at ISG are evaluated and reviewed consistently, through the lens of current research and are reflective of the current research and best practices. This ensures that our programs support high quality learning and are being implemented in the most effective way in the classroom in order to support student learning, enhance program outcomes and learning targets in our unique learning environment.

The ISG Learning Report showcases academic success, college acceptances and professional development at ISG.

HEAD OF STUDENT SUPPORT SERVICES FOR THE SCHOOL YEAR

Incoming ISG Assistant Superintendent, Michelle Alzamora, seeks a highly-qualified and experienced student support services professional with proven leadership experience to join ISG on August 1, 2026 to serve as the Head of Student Support Services.

The Head of Student Support Services will join leadership teams that include the schoolwide central office team as well as campus leadership learning teams. The direct responsibilities for this head position would include learning support, multilingual learning, counseling, and child protection education. ISG is committed to the collaborative support of all learners and the safety and protection of children and young people and expects all staff and volunteers to share this commitment.

The Head of Student Support Services plays a crucial role in collaborating with the schoolwide leadership as well as leading the teams of educators and counselors to support the support services for students. This position will lead the development, refinement, and implementation of strategy, approaches, and models for these services across the five ISG campuses. Reporting directly to the Assistant Superintendent, the successful candidate will be responsible for leadership and partnership in supporting these teams.

For more information on ISG, please see the website:

JOB DUTIES

The ideal candidate is a highly experienced educational professional with proven international experience in providing leadership and expertise in the development, implementation, and management of a Multi-tiered System of Supports (MTSS) for students.

Leadership and Representation

• In collaboration with schoolwide leadership and campus educators, provide schoolwide leadership to these teams
• Lead in the continued development, refinement, enhancement, and implementation of a comprehensive and coherent K-12 / FS1 to Year 13 Multi-tiered System of Supports (MTSS) program aligned with ISG's Mission, Core Values, Strategic priorities, and goals.
• Lead in the continued development, refinement, enhancement and implementation of a comprehensive multilingual learning program.
• Leadership in ongoing assessment and evaluation of progress and reporting on student services
• Represent ISG's student support services program within the community as well at conferences, seminars and broader events.
• Serve on senior leadership team

Program Development, Management and Reporting

• In collaboration with student support services partners (school leadership, admissions, counselors, language, learning and classroom teachers):
• Develop and implement an enhanced and enriched student journey (for students receiving services) from assessment, admission and enrollment through services placement, delivery, and monitoring.
• Assess, revise, and implement the most appropriate learning plan model for student learning at ISG
• Assess, revise, and implement a best practices approach to monitoring student progress and reporting for students in our learning and language support programs
• Develop, implement, and actively maintain a database information for students receiving support services for management of caseload and ongoing support
• Coordinate assessment accommodations with College Board, ACT and the IBO for students with learning differences.
• Develop, implement, and maintain the student support services program budget in collaboration with the ISG DFO.
• Create, implement, and share program status reports on regularly scheduled intervals or as requested.

Education and Professional Development

Work collaboratively with the Director of Teaching and Learning to create, identify, develop and deliver student support educational programming, resources and professional development opportunities to school leadership, classroom teachers, student support services

• team members, caregivers and parents on best practices to support neuro and linguistically diverse learners.

Student Support Services Team Member Support and Supervision

• In collaboration with school leadership team members, recruit, screen, hire and evaluate qualified student support services staff.
• Regularly organize and facilitate student support services team member meetings at varying levels of support, ie.classroom, campus, or schoolwide.
• Support multidisciplinary teams and teachers with the implementation and monitoring of evidence-based behavioral and learning interventions for refinement of approaches and strategies that benefit students.

Child Protection

• Demonstrate a commitment to the safety and security of children and young people (child protection).
• Collaborate with the District Child Protection Officer (CPO) on processes and procedures.
• Identify and implement educational and professional development programs to support child protection.
• Ensure annual completion of child protection training for all ISG employees, volunteers, trip chaperones, and members of the Board of Trustees.
• Maintain accurate training records and provide regular compliance reports to leadership.
• Coordinate resources and follow-up to support full participation and adherence to ISG safeguarding policies.

Other

Perform other duties as assigned by the ISG Assistant Superintendent.

QUALIFICATIONS AND KNOWLEDGE

The ideal candidate will have:

• Master's degree in Special Education, Educational Leadership, Educational Psychology or related field.
• School Administrator Certification or Licensure.
• Formal training and demonstrated expertise of Universal Learning by Design and the design and implementation of MTSS.
• Awareness of, familiarity with, and knowledge to support ISG's adopted standards, beliefs, graduate profile, learning principles, assessment beliefs, and school improvement goals.
• Advanced knowledge of curriculum and instruction to support diverse learners, including multilingual learners and students with disabilities, with emphasis on Tier 1 inclusive practices and differentiated instruction.
• Deep understanding of best practices in safeguarding and child protection within international school contexts.

EXPERIENCE AND SKILLS

The ideal candidate will have:

Experience

• Minimum of five years leadership experience in student support services at the district or multi-school level in an international context.
• Proven success in leading the development, refinement, and implementation of MTSS frameworks, including progress monitoring, intervention design, and program evaluation.
• Previous experience with leading change initiatives collaboratively and successfully implementing timely and effective learning for all students.
• Demonstrated experience designing and overseeing multilingual learning programs and inclusive education practices across K–12.
• Experience supervising, mentoring, and evaluating student support personnel, including counselors, learning support, and language specialists.
• Proven ability to design, deliver, and evaluate professional development for diverse stakeholders.
• Strong expertise in child protection and safeguarding policy development, implementation, and staff training.

Skills

• Values and builds relationships across the district to support a positive school culture
• Strong awareness and understanding of child protection and a commitment to ensure the safety of students.
• Designing and delivering professional development for learning and for team facilitation skills.
• Collection, analysis and use of student data for decision-making and plans for implementation.
• Disposition for equity and fairness to support all school campuses.
• Excellent interpersonal and communication skills, including writing and presenting.
• Ability to build and deepen positive, long-standing stakeholder relationships through transparent behaviour.
• Ability to communicate tactfully, constructively, and appropriately to audiences and stakeholders of all levels
• Strong analytical and synthesis skills in problem solving and designing new approaches and strategies.
• Ability to demonstrate effective time management with the ability to prioritise workload, work under pressure, delivery quality work and meet deadlines.
• Positive attitude and engagement towards continuous self-improvement and school improvement.
• Ability to demonstrate sensitivity to and cultural awareness of all stakeholders along with the ability to adapt leadership approach to meet needs.
• Ability to demonstrate professional maturity and discretion to handle a range of situations while maintaining the highest level of confidentiality.
• Ability to commit to and model ISG's guiding principles.
• Ability to work in a self-directed and proactive manner while ensuring collaboration as needed to support school needs and goals
• Proven ability to use a range of technology for organization, development, planning, and implementation.
• Ability to collaborate in a focused team environment to collaborate on plans for implementation, assess progress, and meet common goals.
• Ability to take initiative and use sound judgement.
• Ability to anticipate stakeholder needs and demonstrate responsiveness to requests for action/assistance in a self-directed way.
• Ability to maintain professional composure in challenging situations or in facing unfavourable information
• Ability to deliver unfavourable information while maintaining compassion and healthy relationships.
• Ability to resolve conflict constructively and collaboratively.
• Ability to demonstrate effective decision-making using data analysis and through gathering feedback.
• Ability to deliver proactive progress updates on outstanding work, anticipate next steps, and take action in a self-directed way.
• Ability to demonstrate teamwork by proactively sharing information and collaborating constructively for best outcomes by creating the best solutions.

Purpose of the Job

Lead the adoption, configuration, and continual improvement of IT Service Management (ITSM) tools and processes (aligned to ITIL) to enhance IT operations and service delivery. Own the end-to-end operation of incident, service request, event, and asset/CMDB processes; drive 2nd/3rd-line support excellence; and oversee patching, vulnerability, and device management (e.g., Microsoft Intune) to keep endpoints secure and compliant with SAMA/NCA/PDPL and internal policies.

Position Details

Title: Service Desk & ITSM Senior Engineer

Department: IT / Technology Operations

Reports To: Head of IT Operations (or IT Service Delivery Manager)

Location: (City, Country)

Job Type: Full-time

Accountabilities & Responsibilities

1) Policies, Processes and Procedures

Ensure all work is executed per approved policies, processes, procedures, and work instructions.

Identify and drive continuous improvement opportunities (efficiency, cost reduction, productivity, user experience) aligned to leading practices.

Enable knowledge transfer and onboarding of team members, maintaining up-to-date SOPs and runbooks.

Track and resolve escalations from Service Desk/subordinates to closure within agreed SLAs/OLAs.

2) Function Unit (ITSM, Service Desk, Patching, Cloud/Microsoft)

ITSM Tooling & Process Ownership

Lead adoption/customization of ITSM platforms (e.g., Zoho One) to match business workflows.

Govern Incident, Service Request, Event, Asset/CMDB, and Service Catalog processes per ITIL.

Define/monitor SLAs & OLAs; manage queues and aged tickets; publish KPI dashboards & reports.

Maintain actionable ITSM analytics for CSI (trend, backlog, MTTR, first-contact resolution).

Service Desk Operations

Provide 2nd/3rd-line support for escalated/complex incidents and problems.

Own the knowledge base and CMDB data quality, taxonomy, and lifecycle.

Conduct root cause analysis (RCA) for recurring problems; implement preventive actions.

Standardize intake, triage, and escalation flows to improve end-user experience.

Patching & Vulnerability Management

Plan and execute patching for PCs/laptops/servers and critical Microsoft services.

Run vulnerability management cycles (scan → assess → remediate → verify) with clear SLAs.

Use Microsoft Intune (or equivalent) for endpoint enrollment, compliance, baseline configs, and secure posture.

Coordinate with Security/GRC to ensure endpoint compliance with SAMA and internal policy.

Microsoft & Cloud Service Management

Operate and optimize Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint).

Manage identities and policies in AD/Azure AD; automate tasks via Intune/GPO/PowerShell.

Ensure robust monitoring, alerting, and capacity planning for collaboration services.

Documentation & Compliance

Maintain ITSM process documentation and Service Desk SOPs; keep artifacts audit-ready.

Ensure adherence to SAMA, NCA, and PDPL requirements across support and ITSM processes.

Perform regular internal audits and control testing; close findings and refine controls.

Resilience (DR/Backup)

Contribute to DR design and documentation for critical systems; validate through testing.

Ensure backup jobs are reliable, monitored, and periodically restored/tested.

3) Additional Activities

Support cross-functional teams and act as a subject-matter expert when needed.

Provide inputs and data for management reporting and decision-making.

Perform other duties reasonably assigned to support departmental objectives.

Key Relationships

Internal: All departments/end users; infrastructure, security, apps teams; IT leadership.

External: Vendors, service providers, auditors/assessors (as required).

Qualifications & Requirements

Education & Certifications

Bachelor's degree in Information Technology or related field (or equivalent experience).

Preferred: ITIL certification (Foundation or higher), PMP.

Preferred: Microsoft 365 Certified: Modern Desktop Administrator Associate.

Preferred: Zoho One Administration Certification.

Security: CompTIA Security+ (or similar) preferred.

Experience

5–6 years' experience in financial services or similarly regulated environments.

Proven track record implementing ITIL processes and optimizing Service Desk performance.

Hands-on experience with Microsoft Intune for endpoint management and patching.

Demonstrated success running patch/vulnerability programs and improving MTTR/FCR.

Technical Skills

ITSM platforms (e.g., Zoho One ServiceDesk/ManageEngine/ServiceNow/Jira Service Management).

Microsoft 365 admin (Exchange Online, Teams, OneDrive, SharePoint) and AAD/Entra ID.

AD, GPO, Intune (compliance, configuration profiles, app deployment), Windows client/server.

Vulnerability scanning tools and remediation workflows; patch orchestration at scale.

Scripting/Automation (PowerShell preferred).

Monitoring/observability of endpoints and collaboration platforms.

Behavioral Competencies

Customer-centric mindset; strong communication with both technical and non-technical users.

Ownership and urgency; excellent troubleshooting and analytical thinking.

Process discipline with a continuous improvement (CSI) orientation.

Stakeholder management and vendor coordination skills.

Location

APAC

Full time

Remote

R&D IT

Who we are is what we do.

Deel is the all-in-one payroll and HR platform for global teams. Our vision is to unlock global opportunity for every person, team, and business. Built for the way the world works today, Deel combines HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. With AI-powered tools and a fully owned payroll infrastructure, Deel supports every worker type in 150+ countries—helping businesses scale smarter, faster, and more compliantly.

Among the largest globally distributed companies in the world, our team of 6,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers.

Why should you be part of our success story?

As the fastest-growing Software as a Service (SaaS) company in history, Deel is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We are creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. In 2024, we paid $11.2 billion to workers in nearly 100 currencies and provided healthcare and benefits to workers in 109 countries—ensuring people get paid and protected, no matter where they are.

Our momentum is reflected in our achievements and customer satisfaction: CNBC Disruptor 50, Forbes Cloud 100, Deloitte Fast 500, and repeated recognition on Y Combinator’s top companies list – all while maintaining a 4.83 average rating from 15,000 reviews across G2, Trustpilot, Capterra, Apple and Google.

Your experience at Deel will be a career accelerator. At the forefront of the global work revolution, you'll tackle complex challenges that impact millions of people's working lives. With our momentum—backed by a $2 billion valuation and 1 B in Annual Recurring Revenue (ARR) in just over five years—you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work.

This role will be available in LATAM or APAC. We are constantly growing both in product and in customers, and you'll have a major impact getting us there!

• SaaS management for full tech stack of the organization
• White glove support to Executives and Department Heads
• Support Escalations
• Manage Team; including technical training, regular 1:1, schedule management, coaching, etc.
• Configure, update, troubleshoot, and maintain software and hardware
• Work with the IT team to expand efficiency through improving, streamlining, and documenting IT processes. Create Knowledge Base articles
• Must work with cross-functional teams, such as InfoSec, DevOps, etc

• Must have experience with SSO configurations, integrations, and troubleshooting.
• General understanding of Security Control Requirements pertaining to audits such as SOC II, PCI, SOX, etc

• Policy updates such as conditional policy, password policy, etc.
• MDM Solution Management
• In-depth knowledge of information technology software, user management, and information security best practices.

• 4+ Years leadership experience
• Bachelor of Science in Computer Science or a related field or equivalent experience
• Or three or more years of work experience as a System Engineer, System Administrator, Tier III IT Support Admin or related position
• Certifications such as CCS, CompTIA, or any other relevant technology related certificates is a plus
• Strong IT background with experience creating efficiency within the tech stack; including process improvements, integrations, system configurations that improve technology use or management.
• IdP and SSO software such as OneLogin, Okta
• Microsoft Suite, including Intune
• Company-wide software, such as email, chat, ticket system
• MacOS OS: methodology
• Experience working within a team in large-scale IT Operations Projects

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional WeWork access

At Deel, we’re an equal-opportunity employer that values diversity and positively encourage applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

We began using Covey Scout for Inbound on March 30, 2025. Deel uses Covey as part of our hiring and/or promotional processes. Some features may qualify as Automated Employment Decision Tools (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144.

For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here:

Overview

The Service Desk Manager is responsible for overseeing the IT Service Desk operations, ensuring timely resolution of incidents, service requests, and problems in line with ITIL best practices. The role ensures high-quality end-user support, efficient service delivery, and continuous improvement of IT support processes to meet organizational goals.

• Lead and manage day-to-day Service Desk operations.
• Monitor performance, set KPIs, and ensure compliance with SLAs.
• Implement ITIL-based processes for Incident, Request, and Problem Management.
• Manage escalation of high-impact or critical incidents.
• Develop and maintain knowledge base and self-service tools.
• Train, mentor, and evaluate Service Desk staff.
• Ensure excellent customer service and stakeholder satisfaction.
• Coordinate with vendors for IT support services when required.
• Prepare reports, dashboards, and analysis for IT leadership.
• Participate in IT audits, risk assessments, and compliance activities.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Minimum 7–8 years in IT, with at least 3–5 years in a Service Desk or IT support management role.
• Proficiency in Service Desk tools (OSTicket, ServiceNow, ManageEngine, or similar).
• Knowledge of Microsoft technologies (Windows, O365, Active Directory).
• Ticketing system configuration and reporting.
• Strong understanding of ITIL framework and IT Service Management principles.
• Knowledge of enterprise IT systems, networking, and security basics.

• Mid-Senior level

• Full-time

• Information Technology and Customer Service

• Food and Beverage Manufacturing, Information Services, and IT Services and IT Consulting