572 Senior Account Manager jobs in Riyadh
Key Account Manager
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About Us
Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super app on earth.
The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.
Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital,Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other
regional and global support offices.
Your role
We’re seeking a Key Strategy Account Manager , you will be at the forefront of nurturing and strengthening our relationships with our larger key strategic partners.
Your primary responsibility will be to ensure the success and satisfaction of our partners by strategically managing their needs and expectations.
You'll collaborate closely with our partner teams, leveraging your expertise to drive mutual growth and create lasting value.
This role is ideal for someone who thrives in a dynamic environment, possesses exceptional communication and relationship-building skills, and is passionate about achieving shared objectives with partners.
Join us in shaping and maximizing the potential of our partner ecosystem for mutual success.
Tamara’s ambition is to become the region’s favorite way to pay for what we call life’s little essentials – a new way of purchasing designed for and around our customers’ interests.
We believe that great design has the ability to engage and inspire.
You are a driven, determined, curious team player, knowing that collective strength means we all win.
With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
Your Responsibilities
Guiding and assisting merchants through the process of starting with us, closely collaborating with them and our teams.
Teaching and onboarding new merchants on our products and features.
Creating plans to help merchants grow their businesses, boosting their satisfaction, and expanding our partnership.
Building and maintaining strong relationships with our partners through meetings and ongoing communication.
Managing day-to-day interactions with merchants and holding regular business review meetings.
Keeping a close eye on merchant satisfaction and implementing measures to retain them.
Using data to analyze merchant performance and address their questions or concerns, sharing results with partners.
Developing success stories and sharing valuable insights.
Collecting merchant feedback and passing it on to relevant teams.
Collaborating with our analytics team to provide insights that benefit our partners.
Creating and implementing plans to develop our merchant accounts.
Mastering our products, services, and partner networks to meet merchant needs effectively.
Ensuring a smooth experience for merchants by coordinating with various teams across Tamara.
Enhancing processes for partner success.
Making a significant contribution to Tamara's growth as we expand our core business and product offerings.
Your expertise
2-3 years of experience (internships at start-ups / previous experience in sales, account management or customer-facing roles are a plus).
Customer-oriented and able to establish amazing relationships with assigned merchants.
A strategic thinker with excellent project management skills.
Excellent analytics skills.
Exceptional communication skills.
Adaptable to changing requirements, has the ability to manage multiple activities in parallel.
Self-motivated, driven and willing to work hard to achieve audacious goals.
Ability to work closely with x-functional teams internally; marketing, product, operations, etc.
Excellent written and spoken skills in English.
All qualified individuals are encouraged to apply.
#J-18808-LjbffrKey Account Manager
Posted 2 days ago
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Zenda is expanding its teams aggressively across all functions in the UAE and India, and is looking for talent with an entrepreneurial mindset and a passion for creating disruptive solutions. Interested in joining us? Please apply through the link below.
Responsibilities- Own the overall relationship with clients, including managing onboarding, implementation, training, increasing adoption, and ensuring retention.
- Serve as the day-to-day contact for clients, build trust and rapport, identify opportunities, highlight best practices, and document them.
- Establish a trusted and strategic advisor relationship to help drive the continued value of our products and services.
- Drive resolution of issues escalated by clients and ensure high levels of client satisfaction.
- Communicate effectively with internal and external stakeholders to understand client needs, maximize retention and growth, and share learnings.
- Collaborate, problem-solve, and strategize upcoming client meetings with internal team members.
- Gather, analyze, and own customer success metrics and data for assigned key accounts.
Location: Riyadh
Qualifications- 2-4 years of experience in key account management or client-facing roles.
- Strong verbal and written communication skills.
- Analytical and process-oriented mindset.
- Technical competence and understanding of SaaS preferred.
- Passionate about business results and quality, with a strong sense of accountability and ownership.
- Strong problem-solving skills and a passion to learn.
- Startup experience is a plus, but not mandatory.
- Proficiency in Arabic is a mandatory requirement.
Zenda is an education-focused fintech company. As a fintech partner to schools and educational institutions, we aim to rebuild financial services tailored to the sector's needs, simplifying payments for schools, institutions, and parents.
Our proposition is to help schools consolidate all their payments in one platform, enhancing collections, follow-ups, and reconciliations via automation. We enable schools to go fully digital with payments and offer flexible options for parents to pay in installments or through custom plans, ensuring timely payments to schools. Our goal is to empower anywhere, anytime payments.
Within 24 months of launch, we have become the largest player in the UAE with approximately 20% market share in the K-12 segment. We are grateful for the trust parents and schools have placed in us and for helping us scale Zenda.
Over 350 schools across three countries actively use Zenda, including some of the most prestigious and marquee brands. Our aspiration is to become the leading player in the GCC within the next 12-24 months.
#J-18808-LjbffrKey Account Manager
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Direct message the job poster from Keeta
Campus Recruitment Specialist |Talent Pipeline Development | University Partnerships |Matching Professionals With Opportunity | Building High-…About Us
Keeta is an independent brand of Meituan, the world's largest tech-driven retail company. We focus on food and consumer product delivery services in international markets with the mission: "We help people eat better, live better ". Established in March 2010, Meituan has helped transform the supply and demand of service and product retail across the digital landscape. As Meituan and Keeta continue to increase R&D investment and advance in new technologies, we uphold a customer-centric approach, working with our partners to provide quality services to customers.
What You'll Do
1. Responsible for the development and operation of regional chain brands, and responsible for the user promotion and scale improvement of the brands under my jurisdiction; Implement the company's sales strategy and achieve the performance target;
2. Responsible for promoting in-depth cooperation between regional chain brands and platforms in brand marketing, promotional activities, user operations and other fields to enhance brand image;
3. The institute has the characteristics of brand industry, in-depth understanding of brand business operations, and help brands to develop professional delivery solutions and landing; Guide customer delivery operation iteration through business data analysis, and continuously promote the in-depth link between platform and brand;
4. Establish a good communication relationship with the distribution department, as a bridge between brand and platform distribution, and cooperate with the distribution side to continuously improve the brand distribution.
What We Need From You
1. Excellent communication and proposal skills, good execution, can quickly promote business cooperation;
2. Have a strong business negotiation and a certain market development ability, insight into customer/user needs, the courage to accept challenges;
3. Integrity and toughness, passion for work, with team spirit;
4. Fluent in listening, speaking, reading and writing English and Arabic.
What Makes This Role Exciting
Participate in and witness the rapid development of Meituan's global food delivery business, experience rapid growth, work with a global and diverse team, and have a great opportunity to deepen your skills and explore innovation.
Why Join Keeta
Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan's global ambition, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. Whether you want to specialize in your field or gain cross-functional experience, Keeta empowers you to take charge of your career. As we expand globally, we are committed to building a workplace that reflects our unique culture while incorporating global best practices. You'll be part of a company that's transforming the delivery industry while supporting local communities, empowering merchants, and delivering outstanding customer experiences. At Keeta, you'll collaborate with a passionate and pragmatic global team across over 30 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and it pushes us to deliver better solutions for our customers and partners in Hong Kong, Saudi Arabia, and beyond. Keeta offers limitless career growth and equal development opportunities, empowering you to grow as the company grows. Every day presents an opportunity for you to make a meaningful impact, grow professionally, and be part of something extraordinary. You'll thrive in a dynamic environment where every contribution is valued. Together, let's build the future of food delivery.
#Keeta #FoodDelivery #CareerGrowth #DiversityMatters #JoinUs
Seniority level- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Accounting/Auditing, Business Development, and Project Management
- Industries Technology, Information and Media
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Executive Sales Manager (Bang & Olufsen) Area Sales Manager - Controls & Digitalization (CD) - Siemens Energy, Riyadh KSA Senior Sales Engagement Manager - Energy , Oil and Gas Domain - Saudi Arabia Regional Sales Manager (AI Video Analytics) Business Development and Sales Manager - Telecom Data Center Solutions Strategic Accounts Manager, 3P Other Hardlines, 3P Other Hardlines Business Development Manager (Hospitality Sales) Senior Manager, Sales Engineer, Value Added Services (GCC Nationals only) Program Manager - Sales & Operations Planning, Supply Chain Head of Marketplace Strategy - KSA, (KSA National), MENA MarketplaceRiyadh, Riyadh, Saudi Arabia 21 hours ago
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#J-18808-LjbffrKey Account Manager
Posted 2 days ago
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Riyadh, Kingdom of Saudi Arabia
Make A Difference For Those Who Make The World
It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT, CRAFTSMAN, CUB CADET, STANLEY and BLACK+DECKER.
Job Summary :
The Business Development Manager (Consumer) is responsible for driving sales growth and increasing market share within the modern retail channel in the KSA. The role involves developing and executing sales strategies, managing relationships with key accounts, and leading a team of area sales managers and sales representatives to achieve revenue targets and margin efficiencies. The role will also require the ability to manage sellout, monitor inventory levels, and develop joint business plans with key accounts in the country.
Key Responsibilities :
- Develop and execute sales strategies to increase sales revenue and market share within the modern retail channel in the KSA.
- Identify new business opportunities and develop relationships with key accounts/retailers/distributors.
- Manage key customer relationships, including negotiations, contract management, and ongoing account management.
- Lead a team of sales representatives, setting targets and managing performance to achieve revenue targets.
- Provide regular sales forecasts and reports to the Business Manager, highlighting key achievements, opportunities, and challenges.
- Work closely with cross-functional teams, including marketing, operations, and finance, to ensure effective sales execution.
- Stay up to date with market trends, competitor activity, and customer needs, providing insights and recommendations to the Business Manager.
- Manage sellout and inventory levels, ensuring optimal product availability and minimizing stockouts.
- Develop joint business plans with key accounts, identifying opportunities to grow the business and deliver mutual value.
- Negotiate & implement product launch, category activation, instore events across KSA.
- Track performance metrics (sales, market penetration, ROI) and prepare regular business reports.
Key Skills :
- Proven track record of success in modern channel sales within the KSA.
- Strong leadership skills, with the ability to motivate and manage a sales team.
- Excellent communication and negotiation skills, with the ability to build strong relationships with customers.
- Strategic thinker, able to develop and execute sales strategies that align with business objectives.
- Results-driven, with a focus on achieving revenue targets.
- Analytical mindset, with the ability to use data to drive sales decisions.
- Strong key account management skills, with experience managing large and complex accounts.
- Ability to understand and anticipate customer needs and develop customized solutions to meet those needs.
- Experience in sellout management and inventory control.
- Ability to develop joint business plans with key accounts.
Qualifications :
- Arabic speaker preferred, holding a bachelor’s degree in business, sales, marketing, or a related field.
- At least 10 years of experience in modern channel sales within the KSA.
- Experience managing a sales team and driving sales growth.
- Strong understanding of the KSA market and modern retail channels.
Who You Are?
You always strive to do a good job, but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it.
How You’ll Feel?
We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!
All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.
Seniority level- Seniority level Associate
- Employment type Full-time
- Job function Business Development, Sales, and Marketing
- Industries Consumer Services, Appliances, Electrical, and Electronics Manufacturing, and Manufacturing
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Sign in to set job alerts for “Key Account Manager” roles. Sales Development Manager (Bang & Olufsen)Riyadh, Riyadh, Saudi Arabia 21 hours ago
Territory Sales Manager, Nobel Biocare - Jeddah KSA Manager Sales-Newton, Kingdom of Saudi Arabia(KSA) Territory Sales Manager, Nobel Biocare - Riyadh KSA Sales Account Manager - Public Sector (Saudi national) MENAT APM Sales and Business Development Manager Senior Manager of Sales Operations & Enablement Business Development and Sales Manager - Telecom Data Center Solutions Export Sales & Business Development Manager . Sales Manager - IT Infrastructure and Cloud Services Program Manager - Sales & Operations Planning, Supply Chain Sales and Business Development Manager – Graduate Training Program (online – part-time) Head of Marketplace Strategy - KSA, (KSA National), MENA MarketplaceWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrKey Account Manager
Posted 2 days ago
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Dailymealz is seeking a dedicated Account Manager to serve as the primary point of contact between the company and its customers, ensuring their needs are understood and met. The role involves handling complaints, collecting and analyzing data to enhance the overall customer experience.
The ideal candidate should be passionate about listening to others and driven to assist them. Excellent communication and negotiation skills are essential.
Responsibilities:- Communicate with customers via phone, email, and in person to understand their business needs and foster relationships.
- Create account plans for key clients, including setting goals, strategies, and action plans to achieve growth and revenue targets.
- Collaborate with cross-functional teams to execute account plans successfully and identify growth opportunities.
- Maintain updated knowledge of company products and services, tailoring solutions to meet client needs.
- Resolve customer issues promptly by working closely with relevant teams.
- Collect data and generate regular reports to monitor account performance.
- Stay informed about industry trends, market conditions, and competitor activities affecting key clients.
- BA/BS degree in Business Administration or a relevant field.
- 2 to 4 years of proven experience in account management.
- Excellent listening, negotiation, and presentation skills.
- Strong verbal and written communication skills.
- Experience in the FMCG industry is a plus.
Key Account Manager
Posted 2 days ago
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About The Company
Our client is one of the leading IT services providers in Saudi Arabia , delivering high-impact solutions across strategic planning, information technology, and service engineering . With a strong commitment to quality and innovation, the company supports the Kingdom’s vision of a vibrant society, prosperous economy, and ambitious nation through transformative technology projects.
Job Summary
We are seeking an experienced Key Account Manager to build and maintain strong, long-lasting relationships with strategic clients. The ideal candidate will act as the primary point of contact, ensuring client satisfaction and aligning solutions with business goals. This role requires a commercially driven, tech-savvy professional with a deep understanding of the IT services landscape in KSA .
Key Responsibilities
- Manage and grow key client accounts within the public and private sectors
- Act as the main liaison between clients and internal technical teams to ensure smooth project delivery
- Identify new business opportunities within existing accounts and ensure high customer retention
- Prepare tailored proposals and manage the bid process in coordination with technical and sales teams
- Understand client needs and provide consultative solutions aligned with their business strategy
- Track account metrics and provide regular status reports and performance updates to clients and management
- Support pre-sales activities including solution demos and technical discussions as needed
Qualifications
- Bachelor’s degree in Business Administration, Information Technology, or a related field
- 4 years of experience in sales, account management, or business development, preferably in the IT services or tech solutions industry
- Proven track record of managing key clients and achieving sales targets
- Strong understanding of IT services, and digital transformation projects
- Excellent communication, negotiation, and presentation skills
- Ability to manage multiple accounts and priorities with a client-centric approach
- Proficiency in CRM systems and sales reporting tools
- Fluent in Arabic and English (spoken and written)
Seniority level
- Executive
Employment type
- Full-time
Job function
- IT Services and IT Consulting
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Get notified about new Key Account Manager jobs in Riyadh, Saudi Arabia .
#J-18808-LjbffrKey Account Manager
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About us:
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.
About the Role:
The Key Account Manager will be responsible for managing a portfolio of key clients while also supporting Tabby’s broader client portfolio, ensuring client satisfaction and optimizing their experience by driving growth through cross-selling, upselling, and expanding their use of the diverse range of products and services.
This role also includes contributing to various strategic projects aimed at showcasing and delivering tailored solutions to different clients across the organization, delivering tailored solutions to clients, and driving account growth & retention. The Key Account Manager will collaborate with internal teams to automate processes, optimize operations, implement solutions, and ensure project success while maintaining strong relationships with Tabby’s portfolio.
Key Responsibilities
- Bachelor’s degree in Business, Marketing, or a related field.
- 3-5 years of previous experience in Key Account Management within FinTech, Financial Services, e-commerce or Tech companies
- A knack for numbers and deriving insights from data
- Proven experience in account management, sales, or a similar client-facing role.
- Exposure to metrics important to e-commerce businesses is preferred.
- Experience contributing to business projects and initiatives.
- Strong communication, data analytics, and relationship-building skills.
- Excellent problem-solving skills and attention to detail.
- Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
- Familiarity with Tableau as a tool.
- We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
- A working environment that gives you autonomy and responsibility from day one.
- You should be comfortable with the idea that the quality of your work will influence the shape of your career.
- Participation in the company’s employee stock options program.
- Health Insurance.
- Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in ransaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised + 1 billion in equity and debt funding from global and regional investors.
Our Hiring Process
Stage 4:
Assessment
Stage 5:
Technical interview @Tabby
Stage 6:
Final interview @Tabby
Stage 7:
Hired
Stage 1:
Applied
Stage 2:
Review
Stage 3:
HR call @Tabby
Stage 4:
Assessment
Stage 5:
Technical interview @Tabby
Stage 6:
Final interview @Tabby
Stage 7:
Hired
Stage 1:
Applied
Stage 2:
Review
Stage 3:
HR call @Tabby
Stage 4:
Assessment
Stage 5:
Technical interview @Tabby
Stage 6:
Final interview @Tabby
Stage 7:
Hired
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About the latest Senior account manager Jobs in Riyadh !
Key Account Manager
Posted 2 days ago
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Finding solutions to climate change is the priority of the 21st century and means switching to low-carbon energy. At Assystem, our mission is to accelerate the energy transition worldwide. To achieve this, our 7,000 Switchers combine their historical engineering expertise and project management with digital technologies.
In our 12 countries (Europe, Middle East, Asia) of operation, we are working on the production and distribution of low-carbon electricity, through the development of nuclear and renewable energies. We are also supporting the modernization and development of energy grids, managing the setup and siting for new transmission and distribution networks, and using hydrogen to decarbonize the transport and industry sectors.
Radicon started out in Saudi Arabia 30 years ago as a local engineering company. It now has 450 employees and offices in Tabuk, Riyadh, Al Khobar and Yanbu.
Assystem Radicon is supporting Saudi Arabia’s 2030 Vision by carrying out design studies, site surveys, and construction supervision work. We address a wide range of customers, including public services such as Royal Commissions, Ministries and Operators, etc. In addition, Assystem Radicon is contributing to several complex infrastructure projects,essential to Saudi Arabia’s development.
Job DescriptionAs Assystem expands its operations in Saudi Arabia, we are excited to offer an exceptional opportunity to join our team in Riyadh. The Senior Key Account Manager will play a vital role in our growth strategy, focusing on enhancing our presence and securing strategic projects throughout all the sectors we are operating in the Kingdom.
Reporting directly to the Saudi Arabia Country Manager, the Senior Key Account Manager will be responsible for identifying and pursuing business opportunities within our focus sectors. Together, they will lead the development and execution of strategic initiatives to drive revenue growth and expand Assystem’s footprint in Saudi Arabia. The role requires close collaboration with internal stakeholders, clients, and partners to achieve sales targets and deliver value to our customers.
Key Responsibilities
- Identify and assess business opportunities in master development, water, infrastructure transportation and energy sectors.
- Develop and execute strategic plans to drive revenue growth and market expansion.
- Build and maintain relationships with key stakeholders, including government agencies, industry partners, and clients.
- Coordinate the proposal development process, including bid preparation, negotiations, and contract finalization.
- Collaborate with internal teams to develop innovative solutions and service offerings tailored to client needs.
- Monitor the trends in the country, budgetary constraints, market dynamics, and competitor activities to identify growth opportunities and mitigate risks.
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Provide regular updates and reports to senior management on sales performance, market trends, and business development activities.
- Bachelor’s degree in Business Administration, Engineering, or related field.
- Proven track record of success in business development within engineering.
- Strong understanding of Saudi Arabia’s business environment.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and CRM software.
- Fluent in Arabic and English, both written and spoken.
- Ability to travel within Saudi Arabia as needed.
What do we have to offer?
Continuous professional development opportunities through a learning-focused company that prioritizes training throughout your career.
Access to innovative projects, providing a stimulating and rewarding experience.
A company culture based on collaboration, mutual support, fostering a positive and motivating work environment.
Compensation policies aimed at encouraging and rewarding individual investment and teamwork.
Flexibility and work-life balance through flexible work policies and employee support programs.
We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter . Bring your unique contributions and help us shape the future.
We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter . Bring your unique contributions and help us shape the future.
#J-18808-LjbffrKey Account Manager
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Direct message the job poster from CATRION
Talent Acquisition Senior Manager | Recruitment | Onboarding | Manpower Planning | Talent Management | HRJob Purpose Statement:
- Designated Key Account Manager for the Riyadh Air Lounge under CATRION’s operations.
1.Relationship Management
• Build and maintain strong, long-term relationships with Riyadh Air by regularly engaging with key stakeholders to understand their evolving needs, preferences, and expectations.
• Serve as the main liaison between Riyadh Air and internal departments, ensuring seamless communication, timely updates, and effective resolution of any issues or requests.
2. Strategic Planning and Execution
• Account Strategy Development: Formulate comprehensive short-term and long-term strategies tailored to the specific needs of the Riyadh Air Lounge account, ensuring alignment with both client expectations and organizational goals.
• Strategic Initiative Implementation: Lead the execution of key initiatives, ensuring timely delivery, cross-functional coordination, and measurable impact in support of the overall account objectives.
3. Sales and Revenue Growth
• Opportunity Identification: Proactively explore and identify opportunities to grow the account by leveraging upselling and cross-selling strategies, ensuring alignment with client needs and service capabilities.
• Sales Performance: Consistently work towards meeting or exceeding established revenue targets and quotas through strategic account planning, client engagement, and performance tracking.
4. Customer Success and Satisfaction
• Customer Satisfaction Management: Continuously monitor and assess client satisfaction levels through regular feedback and engagement, ensuring a consistently positive and high-quality experience.
• Issue Resolution: Act promptly and effectively to address any client concerns, complaints, or service disruptions, ensuring timely resolution and maintaining strong client trust and loyalty.
5. Collaboration and Coordination
• Internal Team Coordination: Collaborate closely with departments such as marketing, product development, and operations to ensure client requirements are fully understood and effectively addressed.
• Resource Allocation: Strategically manage and allocate internal resources to optimize service delivery,
enhance client satisfaction and support overall account success.
6. Reporting and Analysis
• Tracking Key Metrics: Monitor and analyze key performance indicators (KPIs) and other relevant
metrics to evaluate account health, service effectiveness, and business impact.
• Reporting and Insights: Prepare and deliver regular reports to senior management, including updates on account status, sales forecasts, performance trends, and progress against strategic targets.
7. Market and Industry Knowledge
• Industry Awareness: Stay continuously informed about industry trends, market dynamics, and
competitor activities to anticipate changes and identify opportunities.
• Client Consultation: Provide clients with strategic insights and tailored recommendations based on market knowledge, supporting them in achieving their business objectives and staying ahead of the competition.
8. Contract and Pricing Management
• Contract Negotiation: Collaborate with clients to negotiate contract terms and conditions that are fair, transparent, and mutually beneficial, ensuring alignment with both client expectations and company
• Pricing Strategy Management: Develop and manage pricing strategies that reflect market conditions, client value, and organizational objectives, ensuring competitiveness and profitability.
9. Budget Management
• Budget Management: Oversee and manage the budget for key accounts, ensuring the cost-effective delivery of services while maintaining high standards of quality and client satisfaction.
10. Training and Development
• Client Training and Support: Deliver comprehensive training sessions and ongoing support to clients, ensuring they are well-informed and confident in utilizing products and services effectively.
• Continuous Improvement: Actively pursuing professional development opportunities to stay current with the best practices in key account management, enhancing both personal proficiency and service
delivery.
Qualifications:
- Bachelor’s Degree holder in Hospitality Service or any related course to the position.
- Minimum of 5 years of experience in a similar role, preferably within the hospitality or aviation industry.
- Prior experience in airport lounge operations is considered a strong advantage.
- Seniority level Mid-Senior level
- Employment type Full-time
- Industries Hospitality
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Riyadh, Riyadh, Saudi Arabia 21 hours ago
Sales and Commercial Manager (Disinfectants Sector) Executive Sales Manager (Bang & Olufsen) Area Sales Manager - Controls & Digitalization (CD) - Siemens Energy, Riyadh KSA Senior Manager of Sales Operations & Enablement Senior Sales Engagement Manager - Energy , Oil and Gas Domain - Saudi Arabia Business Development and Sales Manager - Telecom Data Center Solutions Regional Sales Manager (AI Video Analytics) Strategic Accounts Manager, 3P Other Hardlines, 3P Other Hardlines Business Development Manager (Hospitality Sales) Senior Manager, Sales Engineer, Value Added Services (GCC Nationals only) Program Manager - Sales & Operations Planning, Supply Chain Head of Marketplace Strategy - KSA, (KSA National), MENA MarketplaceRiyadh, Riyadh, Saudi Arabia 20 hours ago
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#J-18808-LjbffrKey Account Manager
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Join to apply for the Key Account Manager role at Tabby | تابي
Join to apply for the Key Account Manager role at Tabby | تابي
About us:
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
Department: Account Management
Location: KSA
About us:
Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$ billion in equity and debt funding from global and regional investors, and is now valued at 3.3 billion.
About the Role:
The Key Account Manager will be responsible for managing a portfolio of key clients while also supporting Tabby’s broader client portfolio, ensuring client satisfaction and optimizing their experience by driving growth through cross-selling, upselling, and expanding their use of the diverse range of products and services.
This role also includes contributing to various strategic projects aimed at showcasing and delivering tailored solutions to different clients across the organization, delivering tailored solutions to clients, and driving account growth & retention. The Key Account Manager will collaborate with internal teams to automate processes, optimize operations, implement solutions, and ensure project success while maintaining strong relationships with Tabby’s portfolio.
Key Responsibilities
- Strategize high-growth Potential accounts : Identify and strategize high-growth potential accounts through segmentation based on revenue potential, industry, and product engagement; drive account expansion by developing upsell and cross-sell opportunities, offering tailored solutions to increase client adoption and maximize revenue growth
- Client Relationship Management: Develop and maintain strong, long-term relationships with accounts, ensuring a deep understanding of their business needs and goals.
- Project Collaboration: Work on various projects within the different teams at Tabby, contributing to initiatives such as product launches, Product optimizations, and operational enhancements that impact overall business objectives.
- Data and Reporting: Monitor account performance by creating comprehensive reports that highlight key metrics and trends, tailored to each merchant’s specific needs. Extract actionable insights from complex data sets to identify opportunities for cross-selling, upselling, and service optimization. Provide clear, data-driven recommendations based on analysis, and develop visually engaging dashboards and presentations to effectively communicate performance insights to merchants, facilitating informed decision-making and strategic growth.
- Problem Solving: take a proactive approach in identifying potential obstacles before they arise, addressing challenges swiftly, and coordinating with cross-functional teams to develop effective, long-term solutions that prevent future problems and ensure client satisfaction
- Cross-functional Collaboration: Collaborate closely with internal teams, including sales, product, marketing, tech, and operations, to support organizational projects and identify strategic opportunities for upselling and cross-selling
- Bachelor’s degree in Business, Marketing, or a related field.
- 3-5 years of previous experience in Key Account Management within FinTech, Financial Services, e-commerce or Tech companies
- A knack for numbers and deriving insights from data
- Proven experience in account management, sales, or a similar client-facing role.
- Exposure to metrics important to e-commerce businesses is preferred.
- Experience contributing to business projects and initiatives.
- Strong communication, data analytics, and relationship-building skills.
- Excellent problem-solving skills and attention to detail.
- Ability to multitask and manage multiple key accounts and participate in projects simultaneously.
- Familiarity with Tableau as a tool.
- We offer flexible working hours and trust you to work enough hours to do your job well at times that suit you and your team.
- A working environment that gives you autonomy and responsibility from day one.
- You should be comfortable with the idea that the quality of your work will influence the shape of your career.
- Participation in the company’s employee stock options program.
- Health Insurance.
- Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Sales and Business Development
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