Retail Brand Marketing Executive | GMG | KSA | Jeddah
Posted today
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About GMG:
GMG is a global well-being company retailing, distributing and manufacturing a portfolio of leading international and home-grown brands across sport, food and health sectors. Its vision is to inspire people to win in ways that make the world better. Today, GMG’s investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods. Under the ownership and management of the Baker family, it has become a leading global company, affiliated with the world’s most successful and respected brands in the well-being sector. Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands into its markets.
About the Role:
The candidate will be responsible to execute all assigned retail brand marketing projects for SSS within KSA. In detail this means he/she will drive all retail brand marketing executions in SSS stores according to the Concept Map & OMNI. It is vital to be able to execute to the highest level of retail marketing, driving suppliers to deliver on time within assigned budget, and meet the SSS expectations on quality, making sure that all seasonal initiatives are being told in the best possible way. The candidate will be key point of contact within the retail marketing/ Category/ Operation/ IMC teams and require strong communication skills.
He/She will report to the Retail Brand Marketing Manager.
Core Responsibilities
RETAIL BRAND MARKETING
• Seasonal concept map/ story execution to the highest levels in terms of quality and consumer impact.
• Alignment with the retail marketing team against seasonal priorities, door plans and executions
• Alignment with the Category teams on product allocation and availability
• Alignment with the budget / brand planning team in terms of prioritization and brand calendar
• Execution within assigned stores against assigned timelines / budgets and expectations.
• Recap, KPI & ROI presentations of all activations.
GENERAL
• Owning project management across the board to make sure all executions are up to brand expectations and standard
• Alignment, steering and overseeing all agency relations to execute any activations (from brief to recap)
• Creating and maintaining agency roster and database for physical activations in KSA and building a KPI / performance analysis for each activation / agency.
• Pitching and awarding pitches to set of rostered agencies
• Photo / video recap of each activation
TEAM
• Encourages / enables and works within the team positively / providing clear direction and support for all processes and tasks within the responsibility.
• Acts as a role model within the wider team.
Self-Management:
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are achieved during the course of the year
#J-18808-LjbffrRetail sales associate
Posted 1 day ago
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Overview
We are looking for an experienced Retail Sales Associate to join our team in Jeddah, Saudi Arabia. The candidate should have a minimum of two years of retail sales experience and a solid understanding of the retail industry. Preference will be given to applicants with prior experience in the Middle East or applicants who are nationals or residents of India.
Responsibilities- Provide customers with information about our products and help them find what they need.
- Assist in upselling and cross-selling products to maximize sales.
- Help manage inventory and restock shelves as needed.
- Demonstrate strong organizational skills, good problem-solving abilities, and a commitment to outstanding customer service.
- Minimum two years of retail sales experience.
- Excellent understanding of the retail industry.
- Ability to work in a fast-paced environment and deliver high-quality customer service.
- Preference for candidates with prior experience in the Middle East, or nationals/residents of India.
- No English required.
Retail Supervisor
Posted 1 day ago
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Profile
The Retail Supervisor West is responsible for the people, standards, customer experience, financial and operational management of stores within the assigned area. The Retail Supervisor will support, coach, and develop the teams to translate the retail plans into tangible actions that enable store managers and store teams to reach and exceed targets.
Key Accountabilities- Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring, identifying opportunities and implementing appropriate actions
- Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of best-in-class customer service across all stores
- To ensure compliance in all areas of operational activity and drive sales and profitability through the performance, development and coaching of Store Managers, store teams whilst managing within SME Business plan
- Provides leadership, support and direction to the store teams that reflects vision and strategic direction of SME
- Leads teams, translating area performance objectives into store sales and KPI targets
- Monitor, report on performance KPIs and identify areas / store / leadership improvements
- Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
- Customer and frontline obsession, lead by example, live customer and team by being present in stores four days a week
- Build the Beauty Playground of the Future – through Love (services), Loyalty (Sephora Card) and Differentiation (Offer)
- Implement agreed Sephora Retail priorities and drive commercial success
- Develop team, recruit, and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
- Embraces OMNI retailing, implements agreed measures of success, drives culture change in teams
- Back of house organization, compliant with all SEPHORA policies and procedures
- Monitor stock levels on all inventory items. Conduct inventories on a timely basis / maintain updated inventory records and conduct (semi)annual stock take
- Responsible for the measurement and effectiveness of all processes. Provides timely, accurate and complete reports on the operating condition of the organization
- Recruit and develop exceptional people
- Optimize and oversee operations to ensure productivity and efficiency
- Ensure compliance with company’s policies and operational guidelines
- Ensure that SEPHORA’s merchandising concepts are set up and always maintained.
- Store standards of cleanliness and security are maintained.
- Ensure key product launches and initiatives are fully supported.
- Define, build, and follow up on people development plans in partnership with training and education
- Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
- Lead by example in driving service culture, instore observations to monitor customer service levels and monitoring of customer service reports
- Gain awareness of market / customer trends in the retail industry and monitor what local competitors are doing, communicate back to Offer and Marketing Team where appropriate
- Exceed monthly sales turnover vs agreed budget
- Meet pre agreed KPIs of conversion, ATV, UPT and Sephora Collection
- Customer measures, lead them to exceed CRM recruitment targets, CRM contribution and App sign ups
- Improve store productivity and efficiency through implementing use of Rotageek and back-office modelling
- Shrinkage and the level of stock by store, meet company Audit results >
- Deliver agreed company measures in both Happy App and LOvemeter >
- Exceed agreed annual company employee satisfaction target
- Define, build, and follow up on people development plans in partnership with training and education
- Develop, create, and maintain a strong customer obsessed, brand focused environment for all frontline in everything that they do
- Together with senior leaders, continue to create a structured, analytical, commercially focused, engaging services culture
- Support in the roll out of relevant retail projects
- Gatekeeper of retail communications and data to area and store teams
- Knowledge and experience in sales, service and commercial KPI environments focusing on, but nor restricted to, conversion and average basket.
- You have experience in Leadership & management skills
- You have Commercial background and Saudi market awareness
- Comprehensive beauty Industry knowledge, up to date on trends and latest products
- Competent in Microsoft office, you have knowledge in PowerPoint & Excel
- You have Excellent communication skills
- You are Flexibility, adaptability & creativity
- You have a Minimum of 4-6 years’ experience in sales, operations and / or services within the beauty / retail / industry
- High achievement drive, ability, and desire to drive change, team player and confident to work alone
- Embraces change, seizes opportunities, leads from the front
- High level of energy, enthusiasm, and motivation
- You fully understand the business needs and adapt to all requirements of a fast-paced environment.
- You can collaborate, connect, and build relationships with store teams, Area Managers and different support teams within Sephora Middle East HQ.
- Arabic & English is a must
- You have a valid driving license
Catalog Manager, Retail Business Services
Posted 1 day ago
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Catalog Manager, Retail Business Services
Job Profile: Manager Catalog – 3P
Amazon.com operates in a global eCommerce environment without boundaries, and operates a diverse set of businesses in multiple countries, including Retail, third party marketplaces, eCommerce platforms, web services for developers.
The RBS group in Bangalore is an integral part of Amazon online product life cycle and buying operations. The team is designed to ensure Amazon remains competitive in the online retail space with the best price, wide selection and good product information. The team’s primary role is to create and enhance retail selection on the worldwide Amazon online catalog. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.
Key job responsibilities
- You will be responsible for an Operations team supporting multiple categories that populates/ procures content for the Amazon Catalog, works with sellers to ensure a reliable and operationally effective flow of products, and interact directly with Amazon internal customers across the globe (US, Canada, France, Germany, UK, India, China and Japan) to deliver to their requirements and work directly with the Category team to ensure the overall health of the processes is good. Duties may include, taking part in planning, organizing and directing the work of subordinates or others, outline procedures and instructions on work received, make time estimates on new jobs received, check accuracy / quality of content creation / population done by others, ensuring records are maintained accurately, ensuring utilization of team is high, mentor and train new team members.
- Work with 3P Sellers to ensure a reliable and operationally effective flow of products
- Work with internal teams, Product partners to increase improve processes and reduce order discrepancies
- Partner with internal teams to ensure seller compliance and scalable communication processes
- Troubleshoot and drive resolutions with sellers to ensure reliable and operationally effective flow of products; improve processes and reduce discrepancies; ensure seller compliances and scalable communication processes
- Work with various internal teams (e.g. Merchant services, supply chain, fulfillment center, system teams) to help drive tools and process improvements that affect seller workflows
- Willingness to learn new technology
- People Management (Leadership role, Team management)
- Formulate, Implement, Track career path & Individual Development Plans of each member in the team
- Operations and Sellers metrics management
- Mentor and guide Quality lead / Process Expert to manage quality, improve process efficiency and minimize variation, conceptualize, design and deliver trainings to the team
- Manage the team and ensure high service delivery and execution
Basic Qualifications
- 2+ years of team management experience
- 2+ years of program or project management experience
- Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level
- Experience leading process improvements
- Experience working with technology teams and solving operational issues using technology
Preferred Qualifications
- Knowledge of databases (querying and analyzing) such as SQL, MYSQL, and ETL Manager and working with large data sets
- Knowledge of Lean, Kaizen, Six Sigma concepts
- Experience in managing critical operational processes, with SLA responsibility
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.
#J-18808-LjbffrHead of Retail Innovation - Smart Retail (HSR005)
Posted 1 day ago
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Foreground is partnering with a leading Saudi omnichannel retail group investing heavily in digital transformation and experiential commerce to appoint a bold, tech-forward Head of Retail Innovation , based in Jeddah. As the company expands its smart store footprint and digital customer experience offerings, this role will lead the conception and execution of intelligent retail formats that blend physical presence with data-driven personalization.
Role Purpose
To lead the groups innovation and retail experience strategy by identifying, piloting, and deploying cutting-edge technologies that enhance customer engagement, operational efficiency, and competitive differentiation across Saudi Arabia.
Key Responsibilities
- Develop and oversee the companys retail innovation roadmap, introducing AI, IoT, immersive technology, and predictive analytics into the customer journey.
- Pilot and scale intelligent store formats including cashier-less checkout, smart fitting rooms, mobile-first customer journeys, and behavioral analytics engines.
- Collaborate with the IT, UX, and operations teams to ensure the integration of front-end innovations with back-end systems and infrastructure.
- Partner with marketing and product teams to develop in-store experiences that align with brand storytelling, loyalty strategy, and customer retention goals.
- Lead cross-functional innovation squads focused on specific challenge areas from last-mile delivery tech to in-store personalization and employee enablement.
- Source and evaluate technology partners, startups, and solution providers capable of accelerating the groups innovation agenda.
- Track innovation ROI across pilots, measuring engagement uplift, operational savings, and conversion improvements.
- Serve as a thought leader in retail innovation forums and represent the company in industry and regulatory innovation councils.
Ideal Candidate Profile
- 10-15 years of experience in digital innovation, retail technology, or experiential commerce with a proven track record in the GCC retail sector.
- Strong exposure to AI-enabled personalization, RFID, mobile commerce, or AR/VR in consumer environments.
- Experience designing innovation programs from ideation to commercialization, ideally within high-footfall retail or lifestyle brands.
- Bachelors degree in Business, Technology, or Innovation Management; Masters preferred.
- Fluent in English, with Arabic proficiency strongly preferred to lead internal adoption and external partnerships.
- Entrepreneurial spirit with corporate structure sensitivity, able to deliver impact within a matrixed environment.
Brand Manager - Multi-Brand Beauty - Jeddah, KSA RETAIL & DISTRIBUTION · Jeddah
Posted 2 days ago
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INSPIRE | EXHILARATE | DELIGHT
For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.
Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.
Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets.
Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040.
Our Regional Brand Manager, based in Jeddah,is accountable for the delivery of top line and bottom line targets for our multi-brand beautyportfolio across Saudi Arabia.Our RegionalBrand Manager will oversee commercial operations across markets/networks of scope and will work closely with store staff/retailers to ensure achievement of targets through advanced customer and people experience while also raising brand awareness.
Key Responsibilities:- Set up the yearly strategic plan and budgets of the brands portfolio in coordination with Business Unit leaders.
- Participate in strategic meetings with suppliers, marketing, merchandising, and regional teams to negotiate commercial conditions (margin, promotions, exclusivity).
- Coordinate with the Marketing team; recommend marketing mix for existing shops and new openings.
- Set up the yearly strategic plan and budgets in accordance with the Business Units' vision and mission.
- Conduct strategic meetings with suppliers, marketing, merchandising, and regional teams to negotiate commercial conditions (margin, promotions, exclusivity).
- Develop and implement goals, objectives, policies, procedures, and work standards.
- Coordinate with the Marketing team; recommend marketing mix for existing shops and new openings.
- Set the yearly budget of the team in line with plans and needs and monitor the budget achievement.
- Monitor and direct daily operations to ensure that goals and objectives are met in terms of sales targets, margins, and profit, and take corrective action when necessary.
- Approve brand mix and oversee the smooth implementation of opening, closing, and renovation of counters, and often get involved with demand planning.
- Maintain smooth relationships with suppliers and business partners.
- Negotiate targets, locations, and brand support with key suppliers.
- Promote customer service excellence by running surveys and analyzing benchmarks.
- Analyze and improve cost effectiveness; prepare ad-hoc review budget updates in collaboration with the General Manager.
- Prioritize and allocate available team resources, make recommendations for improvement, and ensure maximum effective service provision.
- Monitor and analyze market trends and competitor activities; provide action plans and follow up on implementation.
- Ensure proper implementation of in-store marketing animation plans/guidelines from Brand Owners.
- Analyze profitability of the store/brands & monitor market share.
- Review monthly reports on customer & sales analysis, shopper insights, traffic in-store, and store KPIs, and prepare action plans accordingly.
- Act as a country liaison with retailers and/or malls.
- Use marketing KPIs to set realistic but stretching targets for the team, brand, and activities, and suggest optimizations on actions and tools.
- Assign individual objectives for employee performance management purposes, manage performance, empower the team, and provide formal and informal feedback to support professional development and maximize performance.
- Ensure identification, proper development, and recognition of talents within the team.
- Minimum 4 years of proven experience in brand management and commercial operations within the KSA market, consistently achieving sales, margin, and profit targets.
- Strong negotiation skills and ability to manage key stakeholders, building effective relationships with suppliers, retailers, and regional teams across KSA.
- Expertise in budgeting, market analysis, sales data interpretation, and consumer insights to drive impactful business strategies.
- Proven leadership managing medium-sized teams, setting clear objectives, driving performance, and developing talent.
- Willingness and ability to travel within KSA and regionally, as required.
- Must be based in Jeddah or open to relocating there from other regions within KSA.
With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.
We Invite All Applicants to ApplyIt Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
#J-18808-LjbffrKSA E-commerce Manager
Posted 2 days ago
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Get AI-powered advice on this job and more exclusive features.
Who We AreAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands – including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Role Reports ToCountry Director KSA
LocationEurope/Middle East/Africa, Saudi Arabia, Makkah, Jeddah
Work LocationFully Onsite
Job PurposeThe eCommerce Manager will partner with cross‑functional teams to help maximize the online customer experience & grow the eCommerce business of KENVUE, establishing KENVUE as leaders in this field. This position requires excellent communication skills when dealing with stakeholders & partners as well as the ability to work within deadlines both independently and as part of a team. The individual will be responsible for the day‑to‑day management & development of the KENVUE eCommerce business and sales targets in KSA cluster whilst following the strategy of growth and excellence in execution set by the Head of Ecommerce‑GCC and the KSA commercial Head.
Duties And Responsibilities- Coordinate the Kenvue eCommerce business with internal & external teams including working closely with our market distributor.
- Increase sales & profitability guided by the eCommerce strategy.
- Achieve revenue and profit targets.
- Grow our eCommerce share YOY.
- Remain informed of product category assortments, stock and seasonal merchandise.
- Partner with eCommerce sites to communicate & achieve KENVUE eCommerce business goals, continually enhance relationships with partners whilst developing and executing strategies to achieve the KENVUE eCommerce goals.
- Brainstorm new ideas and conduct competitive analysis with partners and internally.
- Regularly produce, analyze and distribute site reports to KENVUE eCommerce Leadership.
- Improve SCANR (Search, Content, Assortment, Navigation, Reviews) performance with all partners.
- Identify & engage with new eCommerce partners.
- Ensure the smooth delivery of KENVUE orders to eCommerce partners.
- Leverage business analysis and strong understanding of financial metrics to track selling, identify key trends and maximize opportunities in the assortment to achieve growth and profitability of the eCommerce business.
- Maintain robust competitive intelligence to monitor trends, pricing strategies and presentation techniques.
- Exhibit leadership capability to motivate and engage all stakeholders with regards to eCommerce growth.
- KSA eCom experience (GCC good to have).
- Excellent communication skills both written and verbal.
- The ability to educate, engage and onboard partners, internal & external stakeholders with regards to the KENVUE eCommerce business objectives, values and requirements.
- Proven ability to multi‑task and maintain organization.
- Strong aptitude to work within deadlines both independently and as part of a team.
- 5+ years eCommerce experience required, 3+ years’ experience in eCommerce management.
- Strong track record in delivering focused business strategies.
- Very strong negotiation skills.
- Excellent analytical and problem‑solving skills; comprehensive understanding of retail.
- Team‑oriented with ability to interact with partners across the organization at all levels; ability to negotiate and influence peers and members of cross‑functional team.
- Strong listening, written and exceptional oral communication skills.
- Exceptional ability to adapt to changing priorities and react with appropriate sense of urgency.
- Arabic speaker preferable.
- Competitive Benefit Package*
- Learning & Development Opportunities
- Employee Resource Groups
- This list could vary based on location/region.
- Note: Total Rewards at Kenvue include salary, bonus (if applicable) and benefits. Your Talent Access Partner will be able to share more about our total rewards offerings and the specific salary range for the relevant location(s) during the recruitment & hiring process.
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
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Assistant Store Manager
Posted 2 days ago
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Saudi Nationals Only please
My client is a Leading UK retailer who are expanding into the Saudi market
You'll have experience of Leading and managing operations and people in a Retail/Hospitality
environment
⋅ Knowledge of Retail, Hospitality trends and customer behaviour
⋅ Generalist HR knowledge and experience
⋅ Experience in cost control and shrinkage reduction
⋅ Data Analysis
SkillsYou'll also have excellent skills and experience in
- Food safety and Health & Safety diligence
- ⋅ Brand execution and visual merchandising
- ⋅ Strong customer service and selling skills
- ⋅ Leader of people, manage through teams
- ⋅ Working with stakeholders to get results
Retail sales associate
Posted 6 days ago
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Retail Sales Associate - Jeddah, Saudi Arabia
We are seeking an experienced Retail Sales Associate to join our team in Jeddah, Saudi Arabia. The ideal candidate will have excellent customer service skills and be able to maintain a positive attitude in the workplace.
The successful applicant must possess a biometric passport and be able to work on a contract basis. No English language proficiency is required for this position. We welcome applications from students looking for part-time or full-time work.
The Retail Sales Associate will be responsible for providing customers with excellent assistance in the store, including answering their questions about products, helping them find items of interest, and processing transactions using our POS system. The Associate will also need to ensure that all merchandise is priced correctly and stocked neatly on the shelves. Additionally, they may be asked to assist with other tasks as assigned by the store manager.
We are looking for someone who is enthusiastic about retail sales and customer service, has excellent communication skills, and is comfortable working in a fast-paced environment. If you think you are the right fit for this position, please apply now!
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#J-18808-LjbffrSTORE MANAGER, Saudi National Required. Jeddah, KSA
Posted 7 days ago
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Since 1884, our creations inspired by Rome Heritage reflect extraordinary colored gemstones combinations, as well innovation and magnificence.
In order to complete our team driven by excellence and the commitment, of creating a working environment achieving full customer satisfaction, Bulgari Middle East is looking for its next generation of retail professionals to join our magnificent maison:
STORE MANAGER - JEDDAH
(FOR SAUDI ARABIAN NATIONALS ONLY)
Job Responsibilities
MISSION
- Actively participate in the development of the organization and the business in the region by building relationships of trust with all stakeholders externally and internally (in Dubai HQ and with other boutiques).
- Your understanding of our brand positioning and your business acumen will drive the teams to deliver sales and provide our guests with unique and memorable experiences.
- Close proximity to the teams and the clients, you will lead by example and accompany the development of team members to ensure structure and strong accountability.
- Embracing the culture of entrepreneurship and innovation, you can adapt with agility in a fast-moving and ever-changing environment and proactively propose and implement new ways of working in line with the company’s vision and guidelines.
MAIN ACCOUNTABILITIES
Business Management:
- Manage the entire boutique team, client, and business operations in order to achieve sales objectives and store and service KPIs.
- Ensure to spend the majority of the time on the shop floor with the sales team and clients.
- Concur to the definition of action plans related to the mystery shopping and Voice of the Client results and ensure their implementation.
- Have a finger on the pulse with competitor analysis and ahead of the retail landscape with key initiatives and movements happening within the local luxury market.
Team Management:
- Adopt a coaching posture and use this skill consistently with the sales team on how to deliver a unique and memorable shopping experience.
- Observe the sales floor and provide structured feedback based on ongoing client experience situations.
- Structure routine moments for coaching and feedback (both on the spot and in monthly one-to-one meetings).
- Ability to create and hold inspiring and impactful daily briefs that are motivational and empowering.
- Partner with the Sales Training department in defining key areas of educational, behavioral, and skills-based developmental needs.
- Ensure the participation of the store team in training sessions to develop and strengthen their knowledge on different topics.
- Adapt and implement localized onboarding plans for new joiners where applicable.
Client Management:
- Be proactive in recruiting new customers, promoting, and creating events to generate new business opportunities.
- Actively participate and involve sales teams in social events.
- Support in cultivating a culture of long-term relationship building.
- Constantly nurture relationships with clients, in-store and outside the store, implementing client database activities as per marketing guidelines.
- Partner with the regional CRM teams to review, implement, and follow up on dedicated action plans for client retention and growth.
- Address client concerns/disputes/complaints ensuring that client satisfaction is restored.
Profile
TECHNICAL SKILLS
- Knowledge of store procedures and processes.
- Knowledge of digital processes.
- Knowledge of the luxury business.
- Knowledge of competition.
SOFT SKILLS
- Business acumen.
- Proactivity & Engagement.
- Client satisfaction.
- Being a coach.
- Delivering excellence.
- Managerial effectiveness.
- Integrity and trust.
- Curiosity and change drive.
Additional Information
Master of the House:
- Be responsible for the good maintenance and safe environment of the store, ensuring respect for product assortment and visual merchandising.
- Be responsible for the store stock, ensuring efficient and effective management according to KPIs.
- Guarantee the correct application of company norms and procedures.
- Sponsor the development of a frictionless client experience through different touchpoints.
- Sponsor full store engagement on new omnichannel initiatives.
Market Knowledge:
- Guarantee profound knowledge on brand locations, events, and marketing activities related to their environment.