112 Relations jobs in Riyadh

# Business Development - Client Relations

Full-time

StarClinch offers the thrill of working with a young team, the ability to make an immediate impact, and the opportunity to work with a game-changing product that is disrupting the live entertainment industry. In simple words, StarClinch is India's largest artist booking and discovery platform. We manage the entire process from artist shortlist, availability check, negotiation, booking, payment, to escrow.

Our extensive list of models, dance troupes, live bands, photographers, instrumentalists, singers, and performers serves as a tool to find the best talents suited for any gathering. Our aim is to bridge the gap between hosts and artists through a secure, cost-effective, and transparent medium for successful collaborations.

Our office is located in Saket, next to Select CityWalk Mall.

We're looking for a Business Development - Client Relations Associate, whose responsibilities include:

• Being StarClinch’s ambassador, acting as the bridge between clients and artists
• Generating leads and assisting clients in booking artists
• Holding meetings with restauranteurs and corporates to understand their artist requirements and providing suitable options
• Working efficiently to convert interest into business
• Responding promptly and effectively to all communications
• Meeting assigned targets
• Periodically engaging in cold calling

• Experience in the event industry and artist management is a must
• Excellent negotiation and communication skills
• Smart worker with flexibility and adaptability to changing demands
• Ability to network and socialize extensively across platforms
• Experience with CRM tools like PipeDrive, Salesforce, or Zoho is a plus

• Exposure to startup operations
• Health care benefits
• Learning opportunities in media and entertainment
• A fun, open-culture workplace
• Networking with big names in the glamour industry
• Enjoyable work atmosphere with team parties
• Encouragement of communication and collaboration
• Focus on personal growth
• Medi-claim insurance and paid leaves

Location: Innov8 Coworking Space, Old Fort, District Mall, Next to Select CityWalk Mall, Saket District Centre, Sector 6, Pushp Vihar, New Delhi, Delhi, India

Manage client communication across two main channels:

Internal (in-app): Respond to user inquiries, feedback, and issue escalations efficiently and empathetically.

External (off-app): Oversee communication through social media platforms, email, and other support channels to maintain brand consistency and user satisfaction.

Gather feedback to identify pain points and trends, and collaborate with product and operations teams to drive improvements.

Collect, analyze, and report on client interaction data, user behavior patterns, and support performance to inform strategic decisions.

Own the data-driven optimization of the client experience through dashboards, feedback loops, and structured reporting.

Develop and manage client communication strategies for new feature rollouts, updates, and incidents.

Collaborate with cross-functional teams on the planning and execution of campaigns, feature launches, and incident responses from a user-facing perspective.

Ensure alignment of client communication strategy with business goals and platform policies.

3-5 years of experience in client relations, user communication, or customer success, preferably in digital platforms or tech companies.

Prior experience in social media, live-streaming, or short-form video apps is a big plus.

Proven ability to manage client-related data and drive action from insights.

Excellent language skills in both English and Arabic.

Strong communication and problem-solving skills.

Experience in managing teams or projects is highly preferred.

Solid experience in handling and analyzing data related to user behavior, support performance, and escalation patterns.

Proficiency in Microsoft Office tools, especially Excel and PowerPoint, to prepare reports, dashboards, and presentations.

Strong collaboration skills with cross-functional teams (e.g., Product and Marketing)

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Public Relations, Customer Service, and Business Development
• Industries Technology, Information and Internet

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# Business Development - Client Relations

Full-time

StarClinch offers the thrill of working with a young team, the ability to make an immediate impact, and the opportunity to work with a game-changing product that is disrupting the live entertainment industry. In simple words, StarClinch is India's largest artist booking and discovery platform. We manage the entire process from artist shortlist, availability check, negotiation, booking, payment, to escrow.

Our extensive list of models, dance troupes, live bands, photographers, instrumentalists, singers, and performers serves as a tool to find the best talents suited for any gathering. Our aim is to bridge the gap between hosts and artists through a secure, cost-effective, and transparent medium for successful collaborations.

Our office is located in Saket, next to Select CityWalk Mall.

We're looking for a Business Development - Client Relations Associate, whose responsibilities include:

• Being StarClinch's ambassador, acting as the bridge between clients and artists
• Generating leads and assisting clients in booking artists
• Holding meetings with restauranteurs and corporates to understand their artist requirements and providing suitable options
• Working efficiently to convert interest into business
• Responding promptly and effectively to all communications
• Meeting assigned targets
• Periodically engaging in cold calling

• Experience in the event industry and artist management is a must
• Excellent negotiation and communication skills
• Smart worker with flexibility and adaptability to changing demands
• Ability to network and socialize extensively across platforms
• Experience with CRM tools like PipeDrive, Salesforce, or Zoho is a plus

• Exposure to startup operations
• Health care benefits
• Learning opportunities in media and entertainment
• A fun, open-culture workplace
• Networking with big names in the glamour industry
• Enjoyable work atmosphere with team parties
• Encouragement of communication and collaboration
• Focus on personal growth
• Medi-claim insurance and paid leaves

Location: Innov8 Coworking Space, Old Fort, District Mall, Next to Select CityWalk Mall, Saket District Centre, Sector 6, Pushp Vihar, New Delhi, Delhi, India

Setup Operations - KSA Expansion

Riyadh, Kingdom of Saudi Arabia

Who We Are

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are

Who You Are:

We’re looking for a proactive and professional Client Relations Specialist to join our Saudi Operations team!

• A customer-oriented professional who thrives in fast-paced environments and can manage the delivery of incorporation services with precision.

• A quick learner with excellent communication skills and a passion for delivering world-class customer service.

• A team player with a "Make it Happen" attitude, capable of building strong rapport with clients and internal stakeholders alike.

• As the primary point of contact for our clients, you will represent AstroLabs’ commitment to excellence, ensuring that each client’s journey in Saudi Arabia is seamless, efficient, and positive.

Roles and Responsibilities

Client Management

• Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.

• Provide world-class customer service, offering clear, consistent, and proactive communication.

• Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.

• Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.

• Support corporate bank account opening by acting as the liaison between GMs and banks.

• Issue Iqamas for GMs and assist with compliance-related activities.

• Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.

• Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.

• Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

On-ground Operations

• Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).

• Guide GMs through medical testing processes and assist with selecting health insurance plans.

• Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.

• Build strong relationships with relevant stakeholders and partners.

• Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.

• Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

Operations & Compliance

• Issuing company incorporation documents, including MISA, AoA and CR.

• Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.

• Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.

• Handle document notarization and attestation at MoFA, SBC, and MoJ.

• Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.

• Monitor and report on ministry updates that may impact company setup and compliance requirements.

• Tracking and reporting progress on a daily basis.

Product Development & Continuous Improvement

• Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.

• Investigate and document process updates from ministries, ensuring internal teams are always informed.

• Propose operational improvements to streamline the setup process and improve service efficiency.

• 2-3 years of experience in a client facing role.

• Holds a Saudi Driver’s license and has a personal car.

• Exceptional communication skills in English and Arabic.

• Ability to manage multiple priorities with a client-first mindset.

• A deep understanding of client needs and the Saudi business setup process.

• Strong organizational skills with the ability to adapt to dynamic workflows.

• A collaborative team player who thrives in a fast-paced, high-growth environment.

Company Description

AstroLabs is the Gulf’s leading business expansion platform, helping high-growth companies establish and grow in Saudi Arabia and the UAE. We provide end-to-end solutions, including business setup, entity management, compliance, and ongoing operational support, to enable seamless market entry and foster sustainable business growth.

With over 1,700 companies already established and 200+ clients being supported on an ongoing basis in Saudi Arabia, our business setup and post-setup operations are critical to delivering an exceptional customer experience and expanding our client portfolio.

Who You Are

Roles and Responsibilities

Client Management

• Act as the main point of contact for clients, ensuring a smooth and professional expansion journey.

  
  

• Provide world-class customer service, offering clear, consistent, and proactive communication.

  
  

• Track client progress, perform regular follow-ups, and address issues swiftly to maintain high satisfaction levels.

  
  

• Schedule and facilitate General Managers’ (GMs) visits to Riyadh for visa-related activities.

  
  

• Support corporate bank account opening by acting as the liaison between GMs and banks.

  
  

• Issue Iqamas for GMs and assist with compliance-related activities.

  
  

• Offer timely and relevant advice to managers and clients regarding changes in ministry regulations and processes.

  
  

• Promote AstroLabs' other business growth services, including HR, PRO, and GRO services, to support client operations post-setup.

  
  

• Build and maintain strong relationships with key service providers (banks, health insurance brokers, travel agencies, etc.) to enhance service delivery.

  
  

On-ground Operations

• Accompany GMs to government entities such as the Ministry of Commerce (MoC), Ministry of Labor (MoL), Ministry of Investment (MISA), and Chamber of Commerce (CoC).

  
  

• Guide GMs through medical testing processes and assist with selecting health insurance plans.

  
  

• Provide live, on-the-ground support during critical steps of the setup process, ensuring timely completion of all activities.

  
  

• Build strong relationships with relevant stakeholders and partners.

  
  

• Investigate and prepare documentation on new government processes, offering timely updates to clients and internal teams.

  
  

• Follow up with relevant stakeholders and partners if needed to ensure a smooth client expansion journey.

  
  

Operations & Compliance

• Issuing company incorporation documents, including MISA, AoA and CR.

  
  

• Register companies with key government portals, including GOSI, MoL, National Address, Qiwa, and Mudad.

  
  

• Manage and update government portals on behalf of clients, ensuring compliance and accuracy in all submissions.

  
  

• Handle document notarization and attestation at MoFA, SBC, and MoJ.

  
  

• Conduct frequent visits to the Ministry of Labor to submit client documents and follow up on pending approvals.

  
  

• Monitor and report on ministry updates that may impact company setup and compliance requirements.

  
  

• Tracking and reporting progress on a daily basis.

  
  

Product Development & Continuous Improvement

• Continuously identify new services and value-added offerings that can enhance the client experience at AstroLabs.

  
  

• Investigate and document process updates from ministries, ensuring internal teams are always informed.

  
  

• Propose operational improvements to streamline the setup process and improve service efficiency.

  
  

Job requirements

• 2-3 years of experience in a client facing role.

  
  

• Holds a Saudi Driver’s license and has a personal car.

  
  

• Exceptional communication skills in English and Arabic.

  
  

• Ability to manage multiple priorities with a client-first mindset.

  
  

• A deep understanding of client needs and the Saudi business setup process.

  
  

• Strong organizational skills with the ability to adapt to dynamic workflows.

  
  

• A collaborative team player who thrives in a fast-paced, high-growth environment.

  
  

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.

As the market leader (we’ve recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we’d like you to be a part of making this happen!

Our culture is fast , supportive , outcome-oriented and driven by curiosity.

We are in search of a dynamic Client Relations Associate - HR, PRO, GRO who thrives on facilitating business growth in the KSA market. Your role will be centered around providing comprehensive HR, PRO, GRO support, ensuring businesses seamlessly transition and operate successfully in the Kingdom. This includes managing government relations, handling client accounts, and driving service enhancements. You will need a blend of analytical prowess, exceptional communication abilities, and a thorough knowledge of the local business landscape. Your dedication will be crucial in sustaining and expanding our client’s ventures, making a direct impact on their success and contributing to the realization of Vision 2030.

• A chance to play a crucial role in the KSA market-entry landscape, directly contributing to the success of Vision 2030 by supporting businesses expanding into the Kingdom.

  
  

• Exposure to diverse clients and markets, enabling you to hone your strategic and customer service skills.

  
  

• A dynamic work environment where innovation and proactive actions are at the forefront.

  
  

• The opportunity to work closely with a team of driven professionals who are dedicated to making an impact on our clients' success - and yours too!

  
  

Operations:

• Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).

  
  

• Build and maintain relationships to continuously enhance the collaboration.

  
  

• Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.

  
  

• Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.

  
  

Client Management:

• Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.

  
  

• Take ownership of client management from onboarding to offboarding.

  
  

• Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.

  
  

• Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs’ product line.

  
  

Product Development

• Continuously improve Post Setup offerings to maximize member value and subscription benefits.

  
  

• Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.

  
  

Imagine starting your day with a team meeting to discuss and contribute to the latest services we can offer to businesses expanding to the Kingdom. You then dive into your emails, responding to inquiries from potential clients and scheduling meetings to discuss their business needs. Your afternoon is spent on client meetings in our co-working space in Al Malqa, where you present tailored post setup business solutions and follow up on ongoing services. You then make a few calls to connect with our points of contact in different government offices to ensure all our clients are right on track with their setup. The day ends with you updating the government portals and our internal CRM system to make sure all clients are up-to-date and ready for the next step.

• You have excellent communication and interpersonal skills (both verbal and written in Arabic and English)
  You demonstrate great attention to detail.

  
  

• You have strong prioritization, time management, and organizational skills.

  
  

• You’re able to manage clients independently and escalate any issues to the management swiftly and effectively.

  
  

• You're a natural “people person” with drive, enthusiasm and a serious “make it happen” attitude.

  
  

• You have previous experience in Microsoft Office & Excel

  
  

• You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.

  
  

• You’re ambitious, curious, and enjoy working independently and with a team.

  
  

• You have a passion and track record of achieving results; you’re outcome-focused.

  
  

• You are adept at managing and exceeding client expectations.

  
  

• You are well-versed in CRM

  
  

• You’re able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.

  
  

• You’re able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.

  
  

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.

As the market leader (we’ve recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we’d like you to be a part of making this happen!

Our culture is fast , supportive , outcome-oriented and driven by curiosity.

We are in search of a dynamic Client Relations Associate - HR, PRO, GRO who thrives on facilitating business growth in the KSA market. Your role will be centered around providing comprehensive HR, PRO, GRO support, ensuring businesses seamlessly transition and operate successfully in the Kingdom. This includes managing government relations, handling client accounts, and driving service enhancements. You will need a blend of analytical prowess, exceptional communication abilities, and a thorough knowledge of the local business landscape. Your dedication will be crucial in sustaining and expanding our client’s ventures, making a direct impact on their success and contributing to the realization of Vision 2030.

• A chance to play a crucial role in the KSA market-entry landscape, directly contributing to the success of Vision 2030 by supporting businesses expanding into the Kingdom.

  
  

• Exposure to diverse clients and markets, enabling you to hone your strategic and customer service skills.

  
  

• A dynamic work environment where innovation and proactive actions are at the forefront.

  
  

• The opportunity to work closely with a team of driven professionals who are dedicated to making an impact on our clients' success - and yours too!

  
  

Operations:

• Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).

  
  

• Build and maintain relationships to continuously enhance the collaboration.

  
  

• Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.

  
  

• Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.

  
  

Client Management:

• Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.

  
  

• Take ownership of client management from onboarding to offboarding.

  
  

• Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.

  
  

• Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs’ product line.

  
  

Product Development

• Continuously improve Post Setup offerings to maximize member value and subscription benefits.

  
  

• Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.

  
  

Imagine starting your day with a team meeting to discuss and contribute to the latest services we can offer to businesses expanding to the Kingdom. You then dive into your emails, responding to inquiries from potential clients and scheduling meetings to discuss their business needs. Your afternoon is spent on client meetings in our co-working space in Al Malqa, where you present tailored post setup business solutions and follow up on ongoing services. You then make a few calls to connect with our points of contact in different government offices to ensure all our clients are right on track with their setup. The day ends with you updating the government portals and our internal CRM system to make sure all clients are up-to-date and ready for the next step.

• You have excellent communication and interpersonal skills (both verbal and written in Arabic and English)
  You demonstrate great attention to detail.

  
  

• You have strong prioritization, time management, and organizational skills.

  
  

• You’re able to manage clients independently and escalate any issues to the management swiftly and effectively.

  
  

• You're a natural “people person” with drive, enthusiasm and a serious “make it happen” attitude.

  
  

• You have previous experience in Microsoft Office & Excel

  
  

• You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.

  
  

• You’re ambitious, curious, and enjoy working independently and with a team.

  
  

• You have a passion and track record of achieving results; you’re outcome-focused.

  
  

• You are adept at managing and exceeding client expectations.

  
  

• You are well-versed in CRM

  
  

• You’re able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.

  
  

• You’re able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.

  
  

Direct message the job poster from AstroLabs

Who we Are - AstroLabs, the Gulf’s leading Business Expansion Platform

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.

As the market leader (we’ve recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we’d like you to be a part of making this happen!

Our culture is fast , supportive , outcome-oriented and driven by curiosity.

Who You Are

We are in search of a dynamic Client Relations Associate - HR, PRO, GRO who thrives on facilitating business growth in the KSA market. Your role will be centered around providing comprehensive HR, PRO, GRO support, ensuring businesses seamlessly transition and operate successfully in the Kingdom. This includes managing government relations, handling client accounts, and driving service enhancements. You will need a blend of analytical prowess, exceptional communication abilities, and a thorough knowledge of the local business landscape. Your dedication will be crucial in sustaining and expanding our client’s ventures, making a direct impact on their success and contributing to the realization of Vision 2030.

Your Responsibilities

Operations:

• Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).
• Build and maintain relationships to continuously enhance the collaboration.
• Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.
• Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.

Client Management:

• Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.
• Take ownership of client management from onboarding to offboarding.
• Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.
• Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs’ product line.

Product Development

• Continuously improve Post Setup offerings to maximize member value and subscription benefits.
• Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.

Your Technical Skills

• You have excellent communication and interpersonal skills (both verbal and written in Arabic and English)
• You have strong prioritization, time management, and organizational skills.
• You’re able to manage clients independently and escalate any issues to the management swiftly and effectively.
• You're a natural “people person” with drive, enthusiasm and a serious “make it happen” attitude.
• You have previous experience in Microsoft Office & Excel

Your Key Qualifications

• You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
• You’re ambitious, curious, and enjoy working independently and with a team.
• You have a passion and track record of achieving results; you’re outcome-focused.
• You are adept at managing and exceeding client expectations.
• You are well-versed in CRM
• You’re able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
• You’re able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.

• Seniority level Associate

• Employment type Full-time

• Job function Administrative, Customer Service, and Management
• Industries Business Consulting and Services

Referrals increase your chances of interviewing at AstroLabs by 2x

Riyadh, Riyadh, Saudi Arabia 21 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

At AstroLabs, we specialize in facilitating high-growth companies' entry into the Saudi and UAE markets. We offer comprehensive growth services including business setup, co-working spaces, and recruitment, alongside programs developed with government and leading private sector partners to strengthen key regional sectors.

As the market leader (we’ve recently celebrated expanding 850+ companies to the UAE and 600+ companies to KSA), we are on a journey of digitizing this industry - and we’d like you to be a part of making this happen!

Our culture is fast , supportive , outcome-oriented and driven by curiosity.

• A chance to play a crucial role in the KSA market-entry landscape, directly contributing to the success of Vision 2030 by supporting businesses expanding into the Kingdom.

• Exposure to diverse clients and markets, enabling you to hone your strategic and customer service skills.

• A dynamic work environment where innovation and proactive actions are at the forefront.

• The opportunity to work closely with a team of driven professionals who are dedicated to making an impact on our clients' success - and yours too!

Operations:

• Liaise with partners and government entities online and in person as required to deliver the post business setup services (e.g. MISA, MC, MOFA, Chamber of Commerce, etc.).

• Build and maintain relationships to continuously enhance the collaboration.

• Execute our post business setup services at a high standard. These include but are not limited to renewal of company licenses, issuance and renewal of work permits, visas, iqamas, and sponsorship transfers, Saudization analysis, payroll and insurance assistance etc.

• Maintain the CRM and all internal systems, ensuring all client data is accurately captured, tracked, and updated regularly.

Client Management:

• Proactively address client requirements and concerns, ensuring continuous support and high retention rates, while actively seeking feedback to enhance customer satisfaction.

• Take ownership of client management from onboarding to offboarding.

• Collaborate with management to escalate operational and client concerns, providing updates, insights, and recommendations as needed.

• Up-sell to deliver added value to the client and cross-sell to promote products and services from across AstroLabs’ product line.

Product Development

• Continuously improve Post Setup offerings to maximize member value and subscription benefits.

• Proactively suggest service enhancements and new offerings for incubation at AstroLabs, aiming to enhance client experience and expand the post setup business line.

Imagine starting your day with a team meeting to discuss and contribute to the latest services we can offer to businesses expanding to the Kingdom. You then dive into your emails, responding to inquiries from potential clients and scheduling meetings to discuss their business needs. Your afternoon is spent on client meetings in our co-working space in Al Malqa, where you present tailored post setup business solutions and follow up on ongoing services. You then make a few calls to connect with our points of contact in different government offices to ensure all our clients are right on track with their setup. The day ends with you updating the government portals and our internal CRM system to make sure all clients are up-to-date and ready for the next step.

Your Technical Skills

• You have excellent communication and interpersonal skills (both verbal and written in Arabic and English)
  You demonstrate great attention to detail.
• You have strong prioritization, time management, and organizational skills.
• You’re able to manage clients independently and escalate any issues to the management swiftly and effectively.
• You're a natural “people person” with drive, enthusiasm and a serious “make it happen” attitude.
• You have previous experience in Microsoft Office & Excel

• You have previous operations or customer work experience in an outcome-driven, KPI-focused environment in Saudi Arabia.
• You’re ambitious, curious, and enjoy working independently and with a team.
• You have a passion and track record of achieving results; you’re outcome-focused.
• You are adept at managing and exceeding client expectations.
• You are well-versed in CRM
• You’re able to demonstrate integrity, dependability, ownership, accountability, self-awareness, work ethic, and empathy.
• You’re able to be a brand ambassador for AstroLabs and represent the business and our values while interfacing with clients and colleagues.