15 Noon jobs in Dammam

Overview

Operations Management | Account Management

Yamm is dedicated to transforming the refund and return process using advanced technologies to make it quicker, clearer, and more efficient. By managing return processes from end to end, Yamm ensures a seamless, stress-free experience for both merchants and customers. This commitment boosts merchant customer confidence and loyalty.

This is a full-time on-site role for a Customer Service Representative located in Al Khobar. The Customer Service Representative will handle day-to-day tasks such as addressing customer inquiries, resolving issues, processing returns, and ensuring customer satisfaction. The role requires maintaining a high level of customer support and delivering excellent customer experiences consistently.

• Address customer inquiries and resolve issues to ensure high levels of customer satisfaction
• Process returns and manage end-to-end return workflows
• Maintain a high level of customer support and deliver excellent customer experiences consistently

• Ability to ensure Customer Satisfaction and enhance Customer Experience
• Strong communication and interpersonal skills
• Ability to handle challenging situations with professionalism
• Excellent problem-solving abilities
• Flexibility and adaptability to changing needs and priorities

• A dynamic and supportive work environment where your contributions make real impact
• Opportunities for growth and career development in a fast-growing startup
• Hands-on experience with innovative technologies transforming e-commerce
• A collaborative team culture that values flexibility, adaptability, and initiative

• Full-time

• Al Khobar, Eastern Province, Saudi Arabia

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

Overview

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

•Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

•Preparation of Contracts Price Lists/LTPAs across the MENA region.

•Technically support the team with respect to JC products and its understandings.

•Support external sales team with specific customer account information,

•Networking and communication with customers, agents, and other JC operations.

•Review customers enquiries and orders

•Following up and monitoring of internal order processing and delivery performance.

•Assist finance in resolving payment issues in case of product discrepancies.

•Use of SAP, C4C business system and its relevant modules.

•Work with other departments to expedite the service to customers.

•Prepare notifications for non compliances.

•Review LOC for commercial terms and conditions.

•Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.

•Organizes and conducts Trainings on CST processes and functions, to the existing and the New teams' members

•Manages the Customer account creation/amendments in MDM/C4C/SAP

•Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her

•Responsible for exercising due diligence towards health & safety of self and others within the organization

•Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Education/Training: Diploma or University Degree in Economics, Commerce or similar field

Experience : 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment

Knowledge/Skills: Technical knowledge of or ability to learn SAP system

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Languages: English language preferred. Speaking in Arabic is an advantage

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )

Overview

ChampionX has an immediate need for a Customer Service Representative based in Dammam, Saudi Arabia . The role is responsible to be involved in managing customer inquiries, coordinating logistics activities, and ensuring timely order processing. Responsibilities also include follow-up on payment processing to maintain smooth operations. Strong communication, organizational, and multitasking skills are essential for success in this role.

• The ability to make an impact and shape your career with a company that is passionate about growth.
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.
• Thrive in a company that values sustainability, drives a safety-focused culture and empowers its employees through continuous improvement
• Access to Employee Resource Groups (ERGs). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization
• Access to multiple knowledge sharing platforms to enhance collaboration and engagement.

• Follow safety policies to provide a safe workplace for all employees and support the guiding principles of Goal Zero to continually improve the plant’s safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products. Drive culture of safety; report safety observations / incident.
• Support and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by “doing it right the first time” and conveys this attitude in the daily performance of various duties, in our drive continuous improvement.
• Enter customer orders accurately into the system and provide timely confirmation to customers and the sales team.
• Monitor open purchase and sales orders daily to ensure timely processing and fulfillment.
• Enter and manage customer orders in the ERP system, ensuring accuracy and completeness.
• Perform all required system transactions throughout the order lifecycle
• Ensure system reflects real-time order status for visibility across departments.
• Provide regular shipping updates to customers and sales representatives.
• Upload all required documentation to the customer portal to facilitate timely payment and follow up on collection processes.
• Liaise with the Credit team to resolve credit and delivery holds promptly.
• Review Letters of Credit to ensure compliance with company procedures.
• Coordinate with planners to meet requested delivery dates.
• Review pending order status with internal suppliers to ensure timely delivery.
• Improve service levels by ensuring on-time delivery to both internal and external customers.
• Ensure adherence to Customer Service KPIs and escalate issues as needed.
• Prepare accurate shipping documents and ensure timely invoicing and communication to customers.
• Maintain organized filing systems and records for audit purposes.
• Follow company policies, processes, and compliance requirements, including VAT and E-invoicing regulations
• Participate in weekly reporting and calls with stakeholders to review performance and resolve issues.
• Ensure system updates reflect the accurate status of customer orders.

• Strong communication, interpersonal, and presentation skills
• Must have strong Microsoft Excel, Word, Power Point and Word skills. Must be able to create excel sheets to analyze data (V-Look ups & Pivots essential. Must be able to create professional and impactful PowerPoint presentations.
• 2 years of experience in similar industrial fields.
• Diploma or bachelor's degree in relevant field.
• Fluency in English both verbal and written. Arabic language would be an advantage.
• Change Management strategy knowledge and experience in supporting transformational business programs
• Strong and effective communication and leadership skills, demonstrating traits such as persuasiveness, negotiation skills, conflict management and resolution techniques.
• A flexible working approach with the ability to respond to ad-hoc and unexpected issues, effectively.
• Comfortable with ambiguity and ability to work with good judgement
• Strong organization, sense of urgency, prioritization and multi-tasking skills.

ChampionX is a global leader in providing chemistry programs and services, drilling technology, artificial lift solutions, and automation technologies for the upstream and midstream oil and gas industry. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver sustainable operations

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran. In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

Location:

Ref:

REF2043W

Job Function:

Customer Service

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

•Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

•Preparation of Contracts Price Lists/LTPAs across the MENA region.

•Technically support the team with respect to JC products and its understandings.

•Support external sales team with specific customer account information,

•Networking and communication with customers, agents, and other JC operations.

•Review customers enquiries and orders

•Following up and monitoring of internal order processing and delivery performance.

•Assist finance in resolving payment issues in case of product discrepancies.

•Use of SAP, C4C business system and its relevant modules.

•Work with other departments to expedite the service to customers.

•Prepare notifications for non compliances.

•Review LOC for commercial terms and conditions.

•Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.

•Organizes and conducts Trainings on CST processes and functions, to the existing and the New teams' members

•Manages the Customer account creation/amendments in MDM/C4C/SAP

•Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her

•Responsible for exercising due diligence towards health & safety of self and others within the organization

•Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Education/Training: Diploma or University Degree in Economics, Commerce or similar field

Experience : 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment

Knowledge/Skills: Technical knowledge of or ability to learn SAP system

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Languages: English language preferred. Speaking in Arabic is an advantage

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )

Customer Service Jobs in Dammam

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A Customer Service Representative role is available in the Real Estate sector, focusing on delivering exceptional service to clients and potential buyers. In this position, inquiries will be addressed, information about properties provided, and assistance offered throughout the buying or renting process. Strong communication skills and a solid understanding of customer service principles tailored to real estate are required for a successful candidate. Saudi nationals. 5 days ago. Easy Apply.

A Government Relations Officer is needed to manage relationships between the organization and government entities in Dammam, Saudi Arabia. Responsibilities include monitoring legislation, ensuring compliance, and advocating for the company’s interests. Ideal candidates will possess strong communication skills and a solid understanding of government structures. A bachelor's degree and relevant experience in government relations are required. Saudi nationals. 2-5 Years of Experience. 5 days ago. Easy Apply.

Sales representatives drive business growth by enhancing client engagement and promoting company products and services. This role requires strong communication skills and in-depth product knowledge to build relationships and ensure customer satisfaction. Successful candidates thrive under pressure and demonstrate excellent problem-solving abilities while achieving sales targets. 16 days ago. Easy Apply.

A Senior Sales & Tender Manager is needed for HVDC projects in the MEA region. This strategic role involves leading tendering and commercial activities, ensuring competitive proposals that meet business targets. Strong experience in bidding and managing large-scale HVDC projects is essential. Preference is given to Saudi nationals, but other nationalities with relevant experience will be considered. 30+ days ago. Easy Apply.

We are seeking a Service Sales Manager for our Dammam location to lead sales initiatives and strengthen customer relationships within the energy sector. The role involves developing sales strategies, managing client accounts, and collaborating with cross-functional teams to drive growth. Join our team to contribute to sustainable energy solutions and work in a dynamic environment with global impact. 3 days ago.

Tasnee Dammam · Saudi Arabia. Rowad is a leading plastic product manufacturer in the Middle East. Our products are exported to more than 30 countries around the world.

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Customer Service Executive Jobs in Dammam

A Customer Service Representative role is available in the Real Estate sector, focusing on delivering exceptional service to clients and potential buyers. In this position, inquiries will be addressed, information about properties provided, and assistance offered throughout the buying or renting process. Strong communication skills and a solid understanding of customer service principles tailored to real estate are required for a successful candidate.

A Government Relations Officer is needed to manage relationships between the organization and government entities in Dammam, Saudi Arabia. Responsibilities include monitoring legislation, ensuring compliance, and advocating for the company’s interests. Ideal candidates will possess strong communication skills and a solid understanding of government structures. A bachelor’s degree and relevant experience in government relations are required.

We are seeking a Service Sales Manager for our Dammam location to lead sales initiatives and strengthen customer relationships within the energy sector. The role involves developing sales strategies, managing client accounts, and collaborating with cross-functional teams to drive growth. Join our team to contribute to sustainable energy solutions and work in a dynamic environment with global impact.