Customer Service Administrator
Posted 22 days ago
Job Viewed
Job Description
Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.
Responsibilities and key activities:
General administrative support for Sales and Maintenance Supervisors:
Service Sales support activities
- Sends customer letters and supports mass updates in maintenance contracts
- Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
- Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
- Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
- Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
- Supports specific tasks from sales (e.g., contract creation)
- Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response
Maintenance Operations support activities
- Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
- Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
- Supports in repair and maintenance visit planning and communication with customer
- Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
- Creates planned service repairs when needed
- Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)
Specialized administration and support tasks:
Repair Tendering activities:
- Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
- Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
- Converts the sales lead to a tender depending on the contract coverage
- Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
- Proactively explains the tender content and value to the customer
- Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
- Answers customer's questions about the tender content, price level, discounts, and scheduling
- Creates the work/service order and confirms the order was received and created
- Receives and resolves customer queries and complaints about repairs forwarded from customer service
- Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target
3rd party inspection administration:
- Analyzes inspection needs and schedules individual inspections
- Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
- Creates service/work orders and requests spare parts
- Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
Support in public tenders
- Supports sales in proposal creation (public tenders)
- Assists in contract and sales order creation for public bids (admin handover)
- Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response
Support in customer reporting
- Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
- Prepares working instructions for KONE SSC to input relevant information to customer portals
- Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.
Are you the one?
- Diploma or higher will be advantageous.
- 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
- Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
- Excellent organizational skills – able to perform duties with minimal supervision.
- Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
- Excellent English language skills both spoken and written.
- Considering nationalization requirements, this position is open exclusively to Saudi nationals.
Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.
#J-18808-LjbffrCustomer Service Officer
Posted today
Job Viewed
Job Description
We’re joining Sports for All (SFA) on an exciting and groundbreaking mission, to increase the public's participation in recreational activities. Our facilities, at 7,000 sq. meters plus, will be home to various sports, offering a temperature controlled, open space for individual customers, academies and federations to play the games they love.
As a result, we're looking for confident multitaskers to support all elements of the customer journey; inclusive of day to day administration duties and front desk management. This is a challenging role that has progression for those who want to forge a career in the sports industry.
**In this role you will**:
- Help us to create a friendly, energizing and professional environment.
- Give tours to new visitors offering a personal service ensuring an effective and memorable experience.
- Give a warm welcome and answer queries in an efficient and helpful way.
- Be able to perform in a fast-paced environment and manage challenging situations intelligently
- Have the ability to work to strict deadlines.
- Ensure administrative systems, processes and databases are efficient and well managed.
- Organize meetings, training, coaching, conferences and other events.
- Liaise with local sports councils, regional federations and governing bodies when required.
- Assist the Venue Manager with stock counting, budgets and orders for procurement of sports. equipment, stationary and other facility equipment.
- Assist Sport Leaders and other team members in set-up and take-down of sports equipment.
- Support colleagues to encourage and develop team sports in the local community.
**Person Specification**
- A great communicator, whether face-to-face or on the phone. You will have the confidence and passion to provide excellent customer care to all sorts of people.
- Self-motivated, with plenty of initiative. You have prior experience of delivering great service.
- A keen learner, hungry to take on tasks outside of the job description.
- A sports enthusiast with the ability to project a positive image of sport to people at all levels.
- Organized with strong time management skills.
- Customer-focused able to work well with members and colleagues alike.
**What’s in it for you?**
You’ll be a part of a brand new fitness concept, building the business alongside stakeholders to ultimately make this project a huge success! In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include an annual flight ticket to your home country (if required), facility membership, private health care and endless possibilities to grow!
- This Job Description identifies the main requirements of the role. It is not an exhaustive list of duties, but is intended to reflect the nature, range and context of the work which will change over time_
**About Duplays**:
Duplays was founded on a simple observation. People move to a new city and find it difficult to connect with others to play the sports they left behind but still love to play. We wanted to change that, so we started Duplays (yes a play on words for “Dubai plays”), as an online platform that would connect sports enthusiasts with sport leagues that we’d organize across the Emirate. We found the venues, hired the referees, and created teams and schedules. We did this at scale, across Dubai and Abu Dhabi, each night, every night to become the UAE’s largest provider of adult, participatory sport.Our mission today is no different. We want to be the sport venues of choice for people to play sports. Today, we embark on not just organizing high-quality sport experiences but building best-in-class sport facilities at scale across the Kingdom of Saudi Arabia and the UAE, starting with our two facilities in Riyadh and Dammam, launching in 2021.
Customer Service Officer
Posted today
Job Viewed
Job Description
We’re joining Sports for All (SFA) on an exciting and groundbreaking mission, to increase the public's participation in recreational activities. Our facilities, at 7,000 sq. meters plus, will be home to various sports, offering a temperature controlled, open space for individual customers, academies and federations to play the games they love.
As a result, we're looking for confident multitaskers to support all elements of the customer journey; inclusive of day to day administration duties and front desk management. This is a challenging role that has progression for those who want to forge a career in the sports industry.
**In this role you will**:
- Help us to create a friendly, energizing and professional environment.
- Give tours to new visitors offering a personal service ensuring an effective and memorable experience.
- Give a warm welcome and answer queries in an efficient and helpful way.
- Be able to perform in a fast-paced environment and manage challenging situations intelligently
- Have the ability to work to strict deadlines.
- Ensure administrative systems, processes and databases are efficient and well managed.
- Organize meetings, training, coaching, conferences and other events.
- Liaise with local sports councils, regional federations and governing bodies when required.
- Assist the Venue Manager with stock counting, budgets and orders for procurement of sports. equipment, stationary and other facility equipment.
- Assist Sport Leaders and other team members in set-up and take-down of sports equipment.
- Support colleagues to encourage and develop team sports in the local community.
**Person Specification**
- A great communicator, whether face-to-face or on the phone. You will have the confidence and passion to provide excellent customer care to all sorts of people.
- Self-motivated, with plenty of initiative. You have prior experience of delivering great service.
A keen learner, hungry to take on tasks outside of the job description.
- A sports enthusiast with the ability to project a positive image of sport to people at all levels.
- Organized with strong time management skills.
- Customer-focused able to work well with members and colleagues alike.
**What’s in it for you?**
You’ll be a part of a brand new fitness concept, building the business alongside stakeholders to ultimately make this project a huge success! In return, we offer a working environment that will help you grow your skills and experience and get the best out of life. Other benefits include an annual flight ticket to your home country (if required), facility membership, private health care and endless possibilities to grow!
- This Job Description identifies the main requirements of the role. It is not an exhaustive list of duties, but is intended to reflect the nature, range and context of the work which will change over time_
**About Duplays**:
Duplays was founded on a simple observation. People move to a new city and find it difficult to connect with others to play the sports they left behind but still love to play. We wanted to change that, so we started Duplays (yes a play on words for “Dubai plays”), as an online platform that would connect sports enthusiasts with sport leagues that we’d organize across the Emirate. We found the venues, hired the referees, and created teams and schedules. We did this at scale, across Dubai and Abu Dhabi, each night, every night to become the UAE’s largest provider of adult, participatory sport.Our mission today is no different. We want to be the sport venues of choice for people to play sports. Today, we embark on not just organizing high-quality sport experiences but building best-in-class sport facilities at scale across the Kingdom of Saudi Arabia and the UAE, starting with our two facilities in Riyadh and Dammam, launching in 2021.
Customer Service Coordinator Customer Service - John Crane - Dammam
Posted 22 days ago
Job Viewed
Job Description
John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Job Description•Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
•Preparation of Contracts Price Lists/LTPAs across the MENA region.
•Technically support the team with respect to JC products and its understandings.
•Support external sales team with specific customer account information,
•Networking and communication with customers, agents, and other JC operations.
•Review customers enquiries and orders
•Following up and monitoring of internal order processing and delivery performance.
•Assist finance in resolving payment issues in case of product discrepancies.
•Use of SAP, C4C business system and its relevant modules.
•Work with other departments to expedite the service to customers.
•Prepare notifications for non compliances.
•Review LOC for commercial terms and conditions.
•Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.
•Organizes and conducts Trainings on CST processes and functions, to the existing and the New teams' members
•Manages the Customer account creation/amendments in MDM/C4C/SAP
•Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
•Responsible for exercising due diligence towards health & safety of self and others within the organization
•Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies
QualificationsEducation/Training: Diploma or University Degree in Economics, Commerce or similar field
Experience : 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment
Knowledge/Skills: Technical knowledge of or ability to learn SAP system
Product knowledge or ability to learn about John Crane product portfolio & product codes.
Languages: English language preferred. Speaking in Arabic is an advantage
Additional InformationWith colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )
#J-18808-LjbffrCustomer Service Representative / Tamheer
Posted today
Job Viewed
Job Description
نظرة عامة على الوظيفة
تقديم خدمة عملاء متميزة من خلال مساعدة العملاء في شكاواهم واستفساراتهم، وتزويدهم بالمعلومات المتعلقة بالمنتجات والخدمات، ومعالجة الطلبات من خلال توضيح المنتجات والإجابة على الأسئلة المتعلقة بها، بالإضافة إلى تصعيد الشكاوى عبر قنوات تواصل مختلفة عند الحاجة. يتطلب هذا الدور التحلي بالصبر والاحترافية والقدرة على استخدام الحاسب الآلي، مع المحافظة على الهدوء عند التعامل مع العملاء غير الراضين.
المهام والمسؤوليات الرئيسية- الحفاظ على أسلوب إيجابي ومتعاطف واحترافي مع العملاء في جميع الأوقات.
- الرد على استفسارات العملاء بشكل سريع وفعال.
- التواصل مع العملاء عبر قنوات مختلفة.
- ضمان رضا العملاء وتقديم الدعم الاحترافي لهم.
- درجة البكالوريوس في تخصص ذي صلة بالأعمال.
- إتقان اللغة الإنجليزية تحدثًا وكتابة.
- حديث تخرج (لا يُشترط وجود خبرة سابقة).
Customer Service Coordinator - Saudi National Only Customer Service - John Crane - Dammam
Posted 22 days ago
Job Viewed
Job Description
Location:
Ref:
REF2043W
Job Function:
Customer Service
Company DescriptionJohn Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.
We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.
John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.
Job Description•Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.
•Preparation of Contracts Price Lists/LTPAs across the MENA region.
•Technically support the team with respect to JC products and its understandings.
•Support external sales team with specific customer account information,
•Networking and communication with customers, agents, and other JC operations.
•Review customers enquiries and orders
•Following up and monitoring of internal order processing and delivery performance.
•Assist finance in resolving payment issues in case of product discrepancies.
•Use of SAP, C4C business system and its relevant modules.
•Work with other departments to expedite the service to customers.
•Prepare notifications for non compliances.
•Review LOC for commercial terms and conditions.
•Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.
•Organizes and conducts Trainings on CST processes and functions, to the existing and the New teams' members
•Manages the Customer account creation/amendments in MDM/C4C/SAP
•Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her
•Responsible for exercising due diligence towards health & safety of self and others within the organization
•Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies
QualificationsEducation/Training: Diploma or University Degree in Economics, Commerce or similar field
Experience : 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment
Knowledge/Skills: Technical knowledge of or ability to learn SAP system
Product knowledge or ability to learn about John Crane product portfolio & product codes.
Languages: English language preferred. Speaking in Arabic is an advantage
Additional InformationWith colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.
Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits, while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.
At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )
#J-18808-LjbffrAssistant Sales Manager
Posted 24 days ago
Job Viewed
Job Description
Grand Hyatt Al Khobar
SummaryMaximise sales and achieve pre-determined targets, working closely with Rooms, Food and Beverage, and other revenue-generating departments.
QualificationsIdeally with a relevant degree or diploma in Hospitality or Tourism Management. Minimum 2 years' work experience as Sales Executive or Assistant Manager in hotel operations. Good problem-solving, administrative, and interpersonal skills are a must.
#J-18808-LjbffrBe The First To Know
About the latest Noon Jobs in Dammam !
Duty Free: Retail Sales Associate
Posted 22 days ago
Job Viewed
Job Description
Shine, on behalf of Al Waha, a leading partner in the travel industry, is looking for dynamic sales personnel to join our team. You will be responsible for engaging with customers, promoting travel products, and providing exceptional service to enhance the customer experience. This role will involve working in retail environments in Riyadh and Dammam.
As a sales representative, you will receive comprehensive training to equip you with the skills and knowledge necessary to excel in your role and contribute to our team's success.
Key Responsibilities
- Work to make customers, not just sales, and learn to sell by satisfying customer needs.
- Help the Customer Service Store Manager by suggesting alternative locations for products.
- Provide a complete shopping experience for our customers, involving product knowledge and excellent service.
- Check stock daily to ensure that all products are adequately stocked and available for customers.
- Ensure that all merchandise is displayed nicely and orderly and that featured merchandise is prominently displayed in each section.
- Understand the Travel Retail Philosophy and the compliance of the return policy.
- Operate the cash register, if it is requested or there are no dedicated Cashiers, and be consistently accurate in money handling.
- Give accurate and current information and if the correct information is not at hand, do everything possible to provide an answer before the customer leaves the store.
- Know the procedures for processing paperwork between the store and other departments.
- Strong dedication to customer satisfaction and an understanding of its impact on business success.
- Excellent verbal and written communication skills to connect with diverse audiences.
- Ability to build positive relationships with customers and team members.
- Proven track record of meeting sales goals and objectives.
- Incentive-based rewards.
- Comprehensive training from a leading international visitor experience partner.
- Opportunity to contribute to customer satisfaction and business growth.
- Valuable experience in the travel industry.
If you are passionate about sales and customer service and are looking for your next challenge, apply below!
#J-18808-Ljbffr