34 IT Support Technician jobs in Riyadh

Overview

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the . military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email : interacts with (., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP / Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and / or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and / or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

Qualifications

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP / IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a . government security investigation and must meet eligibility requirements for access to classified information.

EOE / M / F / Vet / Disabled

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Direct message the job poster from HCLTech

1. Serve as the primary helpdesk contact for supplier inquiries related to SAP Ariba onboarding, integration, and transaction issues.

2. Provide technical and functional support for supplier collaboration and enablement activities including Supplier Registration, Sourcing & Contract Module, P2P (PO to Payment) enablement (email, cXML, EDI).

3. Troubleshoot supplier issues and escalate complex problems to the Supplier Enablement Lead or SAP support.

4. Maintain and update knowledge base articles and support documentation.

5. Track and manage support tickets using internal ticketing systems.

6. Assist suppliers with Ariba Network registration, account configuration, and catalog uploads.

7. Support integration testing and validation in the Ariba Test Environment.

8. Collaborate with internal teams (Procurement, IT, Change Management) to ensure timely resolution of supplier issues.

9. Monitor supplier enablement KPIs and prepare regular reports for leadership.

10. Participate in continuous improvement initiatives to enhance the supplier support experience. 11. Strong communication, problem-solving, and multitasking skills

12. Customer-centric mindset with patience for non-technical users

Qualification: a) Bachelor’s degree in Business, Information Systems, or a related field. b) 5+ years of experience in a helpdesk or support role, preferably in procurement or ERP systems. c) Familiarity with SAP Ariba modules (especially Supplier Network, P2P, and Sourcing). d) Understanding of EDI, cXML, and other integration protocols. e) Strong problem-solving and communication skills. f) Experience with ticketing systems (e.g., ServiceNow, Zendesk). g) Proficiency in Microsoft Office Suite

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

• Providing first-line technical assistance to end-users for hardware, software, and network issues
• Troubleshooting and resolving technical problems via phone, email, or in person
• Walking users through problem-solving steps
• Escalating complex issues to higher-level support teams
• Maintaining a log of support requests and resolutions
  
  

• Installing, configuring, and maintaining computer systems and applications
• Managing user accounts and permissions
• Monitoring system performance and identifying potential issues
• Performing system backups and ensuring data security
• Implementing and maintaining network infrastructure
• Contributing to IT projects and upgrades
  
  

• He must have at least 6 years experience
• He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
• Providing technical support for systems and networks and solving problems Effectively.
• Managing, configuring and enabling assistance systems and networks To ensure continuity
• Implement security procedures and monitor network performance.
• Provide technical guidance to users and achieve higher Satisfaction levels

Company Description

Anoosh is a distinguished Saudi brand specializing in preparing luxury chocolates,

daily baked goods and special favors for hospitality and events.

Founded in 2003 by Abdullah Al-Munif, the first branch was in Khurais Plaza, Riyadh. Today, Anoosh has expanded to 75 branches across the kingdom, growing approximately 20% annually.

Anoosh offers high-quality products, an exceptional customer experience, and distinctive tastes. It also provides exclusive products imported from various countries worldwide.

A Technical Support Specialist plays a vital role in ensuring the smooth operation of technical systems within the company. Their responsibilities include:

• Handling customer technical support cases via phone and email
• Updating the company website with tech tips and brief documents
• Assessing system potential by evaluating compatibility of new programs with existing ones
• Improving existing programs by reviewing objectives, specifications, and proposed changes
• Maintaining system functionality through testing computer components
• Achieving system objectives by collecting data, evaluating options, and recommending actions
• Maintaining client confidentiality and trust
• Preparing user reference materials and operation instructions

Experience in a retail company is preferred.

We are seeking a highly motivated and experienced Technical Support Manager to lead our support team in delivering exceptional service to our customers. You will be responsible for overseeing day-to-day operations, improving support processes, managing escalations, and ensuring customer satisfaction with our technical products or services.

Key Responsibilities:

• Lead and manage the technical support team, including hiring, training, performance management, and career development.
• Develop and enforce support procedures, SLAs, and quality standards to ensure timely and effective issue resolution.
• Act as a point of escalation for complex technical issues, ensuring swift resolution and customer communication.
• Monitor support metrics and KPIs (e.g., response times, resolution rates, CSAT scores) to improve team efficiency and customer experience.
• Collaborate cross-functionally with engineering, QA, product, and sales teams to communicate customer feedback and drive product improvements.
• Maintain up-to-date knowledge of company products, services, and technologies to effectively support the team.
• Implement and manage support tools, ticketing systems, and knowledge bases.
• Prepare regular reports for leadership on support trends, customer issues, and team performance.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in technical support, with at least 2 years in a leadership or managerial role.
• Strong technical background with experience troubleshooting software, systems, APIs, or network issues.
• Excellent leadership, coaching, and team development skills.
• Customer-focused mindset with strong communication and problem-solving skills.
• Experience with support platforms (e.g., Zendesk, Freshdesk, Jira, Salesforce Service Cloud).
• Knowledge of ITIL or similar frameworks is a plus.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries Staffing and Recruiting and Technology, Information and Media

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