55 IT Support Technician jobs in Riyadh

Select how often (in days) to receive an alert:

We are shaping the future of currency based on 170

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to digital, physical or electronic payments. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment’s like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user’s accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

We are looking forward to receiving your application!

Select how often (in days) to receive an alert:

We are shaping the future of currency based on 170

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to digital, physical or electronic payments. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment’s like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user’s accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

We are looking forward to receiving your application!

Direct message the job poster from HCLTech

1. Serve as the primary helpdesk contact for supplier inquiries related to SAP Ariba onboarding, integration, and transaction issues.

2. Provide technical and functional support for supplier collaboration and enablement activities including Supplier Registration, Sourcing & Contract Module, P2P (PO to Payment) enablement (email, cXML, EDI).

3. Troubleshoot supplier issues and escalate complex problems to the Supplier Enablement Lead or SAP support.

4. Maintain and update knowledge base articles and support documentation.

5. Track and manage support tickets using internal ticketing systems.

6. Assist suppliers with Ariba Network registration, account configuration, and catalog uploads.

7. Support integration testing and validation in the Ariba Test Environment.

8. Collaborate with internal teams (Procurement, IT, Change Management) to ensure timely resolution of supplier issues.

9. Monitor supplier enablement KPIs and prepare regular reports for leadership.

10. Participate in continuous improvement initiatives to enhance the supplier support experience. 11. Strong communication, problem-solving, and multitasking skills

12. Customer-centric mindset with patience for non-technical users

Qualification: a) Bachelor’s degree in Business, Information Systems, or a related field. b) 5+ years of experience in a helpdesk or support role, preferably in procurement or ERP systems. c) Familiarity with SAP Ariba modules (especially Supplier Network, P2P, and Sourcing). d) Understanding of EDI, cXML, and other integration protocols. e) Strong problem-solving and communication skills. f) Experience with ticketing systems (e.g., ServiceNow, Zendesk). g) Proficiency in Microsoft Office Suite

• Seniority level Associate

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at HCLTech by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Select how often (in days) to receive an alert:

This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Technical Support:

• Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
• Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
• Provide support for end users on different operating systems including Windows and Mac OS
• Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
• Work on providing Operations Management support for Day to day service operations using incident management
• Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
• Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.

SLA Adherence:

• Follow Service Level Agreement targets for all operational process including incidents and problems
• Follow Service center response time and reliability within agreed tolerance limits
• No logical security incidents and No physical security breaches
• Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction

Software Compliance:

• Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
• Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
• Knowledge Management:
• Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
• Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.

Documentation:

• Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
• Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
• Document relevant issues identified as a problem to get the analysis on fixing the root cause.

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Bachelor Degree in Computer Science

2 to 5 Years

Data Security Encryption Tools/Techniques

Get AI-powered advice on this job and more exclusive features.

The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support

Qualifications:

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

• Mid-Senior level

• Contract

• Information Technology

• IT Services and IT Consulting

Referrals increase your chances of interviewing at SWATX by 2x

Riyadh, Riyadh, Saudi Arabia SAR10,000.00-SAR18,000.00 1 month ago

As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.

A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.

• Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application support teams in troubleshooting reported issues.
• Advise partners on technical matters such as networks, configurations, and architecture.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
• Escalate unresolved issues according to policies and procedures.
• Contribute to preparing training materials and technical documentation.
• Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times and communication skills.
• Participate in on-site technical training and support as needed.
• Join on-call support rotations to ensure 24/7 customer support availability.
• Support understanding of hospital workflows, if applicable.
• Assist in analyzing complex incident tickets to improve client experience.
• Provide insights to improve product robustness and usability, including testing and reporting product issues.

• Preferably experience with hospital business workflows.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• Preferably familiarity with HL7 technologies.
• Knowledge of programming languages like Java or C++.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products like IRIS and Ensemble is preferred.
• Bachelor's or Master's degree in Computer Science or equivalent.

Note: The education section appears incomplete and should be clarified or completed accordingly.

Select how often (in days) to receive an alert:

This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

Technical Support:

• Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand.
• Perform Installations, configuring systems, Printers, Network/Wifi, BitLoker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction.
• Provide support for end users on different operating systems including Windows and Mac OS
• Provide enterprise support for On-site and remote support at the assigned IT incident for any alfanar site
• Work on providing Operations Management support for Day to day service operations using incident management
• Implement IT department policies and processes when responding to end user support requests within the site (s) in addition to remote support in line with agreed SLA delighting customers on every ticket.
• Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.

SLA Adherence:

• Follow Service Level Agreement targets for all operational process including incidents and problems
• Follow Service center response time and reliability within agreed tolerance limits
• No logical security incidents and No physical security breaches
• Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction

Software Compliance:

• Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage.
• Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards
• Knowledge Management:
• Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix the future issues.
• Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.

Documentation:

• Document ticket summary for all your assigned tickets in a professional manner on problem description, solution proposed/fixed/workaround by using the ITSM tool and following IT department templates.
• Provide management updates on your daily/weekly/monthly progress in the formats/tools shared.
• Document relevant issues identified as a problem to get the analysis on fixing the root cause.

• Ability to obtain updated soft and technical skills related to the job
• To have a vision and a plan for the career path and how to achieve it.

Delivery:

• Perform the planned activities to meet the operational and development targets as per delivery schedules.
• Utilize resources effectively to achieve objectives within efficient cost and time.
• Provide a periodic report formatted by detailing the deviation and execution of planned tasks.

Problem-Solving:

• Solve any related problems arise and escalate any complex operational issues.

Quality:

• Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.

Business Process Improvements:

• Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Compliance:

• Comply to related policy and procedures and work instructions.

Health, Safety, and Environment:

• Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.

Bachelor Degree in Computer Science

2 to 5 Years

Data Security Encryption Tools/Techniques