Technical Support Specialist - Electronics & Home Appliances

Jeddah, Makkah ALESAYI HOLDING | العيسائي القابضة

Posted 14 days ago

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Technical Support Specialist - Electronics & Home Appliances

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Recruitment / Talent Management / Headhunter

Responsibilities

  • Receive technical queries from Service Teams and provide solutions promptly.
  • Review and validate technical reports required by MCI.
  • Review and validate warranty claims and RMA reports of AV/Small Home Appliances received from branches.
  • Identify training needs of Technical Teams periodically.
  • Schedule training programs and product updates for maintenance teams in Electronics service line (AV/Small Home Appliances).
  • Arrange updated training manuals, presentations, software, and share with technical teams.
  • Develop Q&A for Electronics/Small Home Appliances to support call center/help desk.
  • Issue service bulletins and service tips to repair products promptly.
  • Arrange OJT training for new technical staff and conduct cross-product training for senior technicians; follow up to measure effectiveness.
  • Ensure availability of proper tools, jigs, and equipment; review and identify requirements periodically.
  • Produce and review monthly KPI reports of Service Center technicians and suggest improvements.
  • Evaluate technical capabilities of company and third-party technicians periodically and suggest action plans.
  • Assist in competency evaluations and skills contests.
  • Support in hiring competent technical staff.
  • Update and review service labor charges and warranty periods under the direction of the Technical Support Manager.
  • Recommend and update technical procedures, documentation, and policies.
  • Analyze repair data for common defects and parts to identify quality issues.
  • Coordinate with spare parts section for substitute parts solutions and IGP.
  • Coordinate with marketing for product information updates.
  • Maintain records of training, technical support, product quality, RMA, warranty claims, and debit notes.
  • Follow reporting procedures and provide required details to vendors or management.

Qualifications

  • A higher diploma/degree in Electronics Technology/Engineering or related field with at least 5 years’ experience in a technical support role, including 1 year in a supervisory position in KSA or ME.
  • Or a diploma (minimum 3 years) in Electronics or related field with at least 10 years’ experience, including 2 years in supervision.
  • Experience with operation of COF and Laser Machines for LCD repair is a plus.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Engineering

Industries

Retail

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ICT Support Specialist – Tamheer program ( 24672886)

Jeddah, Makkah Al Salama Hospital

Posted 4 days ago

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About the Job

Role Purpose:

The ICT Support Specialist is responsible for providing first-line technical support to users across the organization. This role ensures proper documentation, maintenance, and performance of IT equipment and systems. The ICT Support Specialist plays a key role in maintaining daily operations, resolving technical issues, and supporting staff by using updated technologies to improve service delivery.

Key Accountabilities:

  • Document all ICT devices within the organization and log any daily issues or malfunctions.
  • Perform regular and preventive maintenance for all ICT equipment.
  • Respond to user inquiries related to technical issues, provide solutions when possible, or escalate to the appropriate departments.
  • Ensure that systems are functioning properly and equipped with the necessary software (e.g., operating systems); escalate major failures to vendors or maintenance specialists.
  • Prepare technical reports and continuously improve work processes by leveraging modern technologies.
Education & Qualifications
  • Bachelor's degree in information technology, Computer Science , Information Systems , or a related field.
Skills
  • Strong knowledge of hardware, operating systems (e.g., Windows, macOS), and MS Office tools
  • Basic understanding of networks, printers, and security protocols
  • Excellent communication and interpersonal skills
  • Familiarity with ITSM/ticketing systems
  • Strong problem-solving skills and attention to detail
  • Ability to work under pressure
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Information Technology
Industries
  • Hospitals and Health Care
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Technical Support Specialist IT Tech Support Jobs in Jeddah (Sep 2025) - Bayt.com

Jeddah, Makkah CARE

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Technical Support Specialist IT Tech Support Jobs in Jeddah

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Technical Support Specialist IT Tech Support Jobs in Ar Ruways (Sep 2025) - Bayt.com

Jeddah, Makkah CARE

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Technical Support Specialist IT Tech Support Jobs in Ar Ruways

Overview

An IT Specialist position is available in Jeddah, Saudi Arabia, focusing on providing technical support and managing IT infrastructure. Technical support will be offered to users, and hardware and software systems will be installed and maintained.

Responsibilities

  • Provide technical support to users
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  • Manage the internal network
  • Ensure data integrity
  • Monitor information security
  • Prepare reports on system performance and suggest operational improvements

Qualifications

  • Entry level
  • Saudi nationals

Compensation

  • Salary range: $7,000 - $8,000
  • Location: Jeddah, Saudi Arabia

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Technical Support Specialist IT Tech Support Jobs in South Jeddah (Sep 2025) - Bayt.com

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Technical Support Specialist IT Tech Support Jobs in South Jeddah

A data technology technician role is offered in Jeddah, Saudi Arabia, requiring advanced technical skills to ensure efficient system operation. Responsibilities include maintaining and troubleshooting systems, providing user support, and ensuring data integrity and security. A deep understanding of modern technologies and their application in the workplace is expected.

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Technical Support Specialist IT Tech Support Jobs in As Samir (Sep 2025) - Bayt.com

Jeddah, Makkah CARE

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Technical Support Specialist IT Tech Support Jobs in As Samir

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Job Overview

Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.

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We’re Hiring in Jeddah! | Senior IT Support Specialist

Jeddah, Makkah Mattex

Posted 1 day ago

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Job Description

Overview

We’re Hiring! Senior IT Support Specialist
Location : Jeddah – First Industrial City
Company : Mattex Group – A global leader in manufacturing and innovation

Mattex Group is seeking a Senior IT Support Specialist to join our growing IT team. This is a senior-level role requiring strong technical expertise, leadership, and a proactive mindset to ensure smooth IT operations and exceptional support across the organization.

Responsibilities
  • Provide advanced 1st and 2nd level IT support via phone, email, and in-person
  • Troubleshoot complex hardware, software, and network issues
  • Install, configure, and maintain servers, networks, and IT infrastructure
  • Manage user accounts, permissions, and access controls
  • Perform system maintenance, updates, backups, and monitoring
  • Mentor and train junior IT staff and end-users
  • Collaborate with cross-functional teams to implement IT improvements
  • Maintain accurate documentation and IT asset inventory
Requirements & Qualifications
  • Bachelor’s degree in IT, Computer Science, or a related field
  • 5–7 years of relevant IT support experience, including senior roles
  • Expertise in:
  • Windows OS & Windows Server
  • Active Directory & Exchange
  • Strong troubleshooting skills for hardware, software, and networks
  • Experience with IT ticketing systems (e.g., ServiceNow)
  • Excellent communication and leadership skills
Preferred Skills
  • Certifications: CompTIA A+, CCNA
  • Experience with virtualization (VMware, Hyper-V)
  • Knowledge of cloud services: Office 365, SharePoint, Google Workspace
How to Apply

Send your CV to:

Subject Line: Senior IT Support Specialist – Jeddah

Why Join Mattex Group?

Be part of a global organization driving innovation in manufacturing. Work with cutting-edge technologies and contribute to impactful IT initiatives.

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About the latest It support technician Jobs in Jeddah !

Senior Clinical Support Specialist, Joint Replacement, Western Region

Jeddah, Makkah Stryker Group

Posted 8 days ago

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Job Description

The Senior Clinical Support Specialist responsibilities include directly supporting Stryker products associated with Joint Replacement procedures and optimizing customer service. This role within Western Region, Saudi Arabia will focus on supporting our customers to provide a best in class procedural solution.

What you will do

  • Manage complex projects and cases end-to-end, providing expert-level solutions and guiding clinical innovation across teams.

  • Prepare for cases in advance, audit theatre stock (implants, disposables, and instruments), manage consignment inventory, and ensure efficient stock utilization and rotation.

  • Attend surgical cases and provide service to both existing and new customers in theatre and clinical environments, ensuring the highest level of support and customer care.

  • Conduct trials and evaluations of products, deliver in-depth training to healthcare professionals, and organize workshops and training events for a broad customer group.

  • Plan, execute, and monitor activities to achieve industry-leading customer service, ensuring all documentation, including case-order-forms, is accurately submitted for invoicing.

  • Work closely with team members and the Regional Manager to ensure customer service excellence and provide feedback to the product team for continuous improvement.

  • Demonstrate exceptional product knowledge and professionalism, effectively communicating product features, benefits, and clinical applications to customers.

  • Collaborate with logistics and sales teams to ensure timely delivery of products, proper stock management, and seamless coordination for customer requirements.

What you need

Required:

  • Bachelor's degree or equivalent in medical, biomedical or a related field.

  • Minimum 4 years of relevant experience in clinical support.

  • Proven experience in clinical, theatre work environment.

  • Fluency in Arabic and a good command of English.

  • Valid KSA driving license.

Preferred:

  • Experience in implants, orthopedics, or disposables.

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Senior Clinical Support Specialist, Joint Replacement, Western Region

Jeddah, Makkah Stryker

Posted 20 days ago

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Job Description

Senior Clinical Support Specialist, Joint Replacement, Western Region

Join us at Stryker as a Senior Clinical Support Specialist, Joint Replacement, Western Region .

The Senior Clinical Support Specialist will support Stryker products related to Joint Replacement procedures and enhance customer service. This position in Western Region, Saudi Arabia aims to assist our customers in delivering top-tier procedural solutions.

What You Will Do
  1. Manage complex projects and cases from start to finish, providing expert solutions and fostering clinical innovation across teams.
  2. Prepare for surgical cases, audit theatre stock (implants, disposables, instruments), manage inventory, and ensure optimal stock utilization.
  3. Attend surgeries and support both existing and new customers in theatre and clinical settings, ensuring exceptional support and care.
  4. Conduct product trials and evaluations, deliver training to healthcare professionals, and organize workshops and training sessions.
  5. Plan and monitor activities to achieve outstanding customer service, ensuring accurate documentation for invoicing.
  6. Collaborate with team members and the Regional Manager to uphold service excellence and provide product feedback for improvements.
  7. Demonstrate strong product knowledge and professionalism, effectively communicating features, benefits, and clinical applications.
  8. Coordinate with logistics and sales teams for timely product delivery, stock management, and customer requirements.
What You Need Required:
  • Bachelor's degree or equivalent in medical, biomedical, or related fields.
  • At least 4 years of relevant clinical support experience.
  • Experience in clinical and theatre environments.
  • Fluency in Arabic and proficiency in English.
  • Valid KSA driving license.
Preferred:
  • Experience with implants, orthopedics, or disposables.

Stryker is a global leader in medical technologies, committed to improving healthcare outcomes through innovative products in MedSurg, Neurotechnology, Orthopaedics, and Spine. We impact over 150 million patients annually worldwide.

Additional Details
  • Seniority Level: Associate
  • Employment Type: Full-time
  • Job Function: Research, Analysis, and Information Technology
  • Industries: Medical Equipment Manufacturing, Industrial Machinery, Electrical, and Electronics

Referrals can double your chances of interview success at Stryker. Get notified about new Clinical Support Specialist roles in Jeddah, Makkah, Saudi Arabia .

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Senior Clinical Support Specialist, Joint Replacement, Western Region

Jeddah, Makkah Stryker Group

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

The Senior Clinical Support Specialist responsibilities include directly supporting Stryker products associated with Joint Replacement procedures and optimizing customer service. This role within Western Region, Saudi Arabia will focus on supporting our customers to provide a best in class procedural solution.

What you will do

  • Manage complex projects and cases end-to-end, providing expert-level solutions and guiding clinical innovation across teams.

  • Prepare for cases in advance, audit theatre stock (implants, disposables, and instruments), manage consignment inventory, and ensure efficient stock utilization and rotation.

  • Attend surgical cases and provide service to both existing and new customers in theatre and clinical environments, ensuring the highest level of support and customer care.

  • Conduct trials and evaluations of products, deliver in-depth training to healthcare professionals, and organize workshops and training events for a broad customer group.

  • Plan, execute, and monitor activities to achieve industry-leading customer service, ensuring all documentation, including case-order-forms, is accurately submitted for invoicing.

  • Work closely with team members and the Regional Manager to ensure customer service excellence and provide feedback to the product team for continuous improvement.

  • Demonstrate exceptional product knowledge and professionalism, effectively communicating product features, benefits, and clinical applications to customers.

  • Collaborate with logistics and sales teams to ensure timely delivery of products, proper stock management, and seamless coordination for customer requirements.

What you need

Required:

  • Bachelor's degree or equivalent in medical, biomedical or a related field.

  • Minimum 4 years of relevant experience in clinical support.

  • Proven experience in clinical, theatre work environment.

  • Fluency in Arabic and a good command of English.

  • Valid KSA driving license.

Preferred:

  • Experience in implants, orthopedics, or disposables.

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