13 IT Support Technician jobs in Jeddah

JOB TITLE: RASS (Remote Automation Support Specialist)

DEPARTMENT: Remote Automation Support

REPORTING TO: Remote Automation Support Manager

PURPOSE OF POSITION

Supporting the customers maintenance contracts in the region and achieve SLA targets.

KEY RESPONSIBILITIES

-Responsible for the first level support of customers and distributors in the region by responding to their requests and resolving their issues in a timely manner.

-Respond to technical assistance requests via logged tickets, emails, or phone.

-Research customer’s inquiries and questions using available information resources and advise customers on best practice and actions.

-Follow standard Support process and procedures.

-Collect the needed data from the customer to troubleshoot the issue.

-Diagnose remotely and provide basic troubleshooting of the issue reported.

-Properly escalate on time unresolved queries to the next level of support (RASE).

-Track, route and redirect problems to correct teams and resources.

-Manage support through 3rd parties.

-Provide updates to the customers on the progress and results of the troubleshooting.

-Utilize excellent customer service skills and exceed customers’ expectations.

-Ensure proper recording, documentation, resolution, and closure of all issues.

-Develop and grow knowledge of Remote Support procedures, products, and services.

-Monitor and report on all related Remote Support KPI’s to meet and exceed the target from initial response, remote fix rate, first time fix, resolution time and SLA targets.

-Follow-up on warranty claims raised by the customers and make sure to be reported to factories on time

-Follow-up with factories to get updates on the warranty claims and keep the customers updated

-Be responsible to prepare weekly status report for warranty claims.

• All tasks that will be assigned by Remote Automation support Manager related to the department responsibilities.

DELEGATION OF AUTHORITY

As per Board-approved DOA and as necessary for functions outside the DOA.

POSITION RELATIONSHIPS

Internal

Remote Support team, Technical Support, Projects, Sales, Factories, L4 and 3rd parties.

External

Customers, Distributors, 3rd party engineers

MEASURES OF PERFORMANCE

Leading Indicators

•Backlog – RFR – FTF

•Warranty claims on time as per each factory lead-time.

Lagging Indicators

•SLA – Customer Satisfaction

•Initial responses

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/achievements

Required

-Entry level of Engineering and/or Engineering certificate:

(Electrical, Mechatronics, Mechanical, Software, Computer, IT, IT infrastructure).

Preferred

-Infield experience for remote support

Experience/Knowledge

Required

-Fresh or less than 3 years experience in Software / Hardware Help Desk support environments.

-Follow support process in multiple production environments and architecture platforms.

-Demonstrated ability to manage customers and deliver services to the SLAs

-Demonstrated ability to engage and drive 3rd parties.

-Excellent written and verbal communication in English.

Preferred

-Excellent written and verbal communication in French & Arabic languages

Specific Skills

Required

-Remote Diagnosis and problem troubleshooting.

-Incident Management.

-Problem identification

-Software and Hardware knowledge.

Preferred

-Automation

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Customer Obsessed

Solicits voice of the customer and drives actions to improve customer experience

Holds others accountable for meeting customer needs

Addresses gaps in the team’s ability to meet emerging customer needs

Continuously improves processes to be more aligned with the customers

Inspiring

Thinks beyond the day-to-day, taking a long-term, big-picture view of the business.

Clarifies the organization’s vision and strategy to the team, and ensures that efforts are prioritized to support them

Leads the team to pursue possibilities that will create sustainable value

Build extraordinary Teams

Nurtures and develops promising ideas through prototyping and experimentation

Challenges others to develop breakthrough solutions

Ensures that varied perspectives are included in the process of innovation

Encourages others to address challenges in new and better ways

Courageous

Builds energy and optimism in others in support of Our Shared Purpose

Communicates the vision of the organization in a way that others can relate to and buy into

Helps others envision a greater sense of what is possible for the organization’s future

Ensures that others understand how their efforts and contributions make a positive difference

Deliver results

Builds a cohesive team that drives the goals and success of the organization.

Communicates clear goals and roles to team members

Builds a team that has the right mix of skills and leverages the strengths of individual members Celebrates team accomplishments

Adaptable

Coaches people on how to take a stand in the face of adversity when they believe in something Confronts tough organizational issues and disagreements

Delivers difficult messages directly

Demonstrates the courage to say “no” when necessary

Innovative for Impact

Sets high expectations and leads others to achieve results through VBS

Leads others to persist despite setbacks or obstacles Creates a sense of urgency in the team to deliver on time, high quality results with an unwavering commitment to our values and standards of conduct

Drives a track record of continuous improvement and sustainability

Strategic

Leads experimentation as a way to find the best solution

Shares lessons learned from both successes and failures

Creates opportunities for self and others to try new things

Applies the lessons from different experiences to new situations

Lead with VBS

Establish VBS credibility through demonstrating the ability to leading Kaizen events

Coaches leaders on how to use VBS to address business challenges and opportunities,

including selecting the appropriate tool and how to apply to generate results

Builds VBS expertise of the team, establishing and growing capable VBSL support and

VBS Champion resources that can support the team

Willing to seek out subject matter experts in the area of VBS in order to build capability within the organization

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

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Technical Support Specialist IT Tech Support Jobs in Jeddah

• Almada Aluminum Factory is seeking a skilled Machine Operator/Aluminum Technician in Jeddah. Candidates should have experience in operating aluminum machines such as cutting, assembling, and installation. Preference will be given to Saudi nationals. Strong attention to safety and quality standards is essential.
• A skilled chemical technician provides vital support in experimental procedures, analytical testing, and equipment maintenance in the chemical field. Responsibilities include conducting experiments, preparing chemical solutions, and applying principles of chemistry and physics to enhance operations across various industries. The role requires meticulous attention to detail and the ability to analyze and interpret results effectively.
• Skilled carpentry technician needed in Jeddah to perform installation, maintenance, and repairs. Tasks will include operating tools, interpreting blueprints, and ensuring high-quality finishes. A diploma in carpentry and at least one year of experience are required. Attention to detail and adherence to safety procedures are essential.
• A data technology technician role is offered in Jeddah, Saudi Arabia, requiring advanced technical skills to ensure efficient system operation. Responsibilities include maintaining and troubleshooting systems, providing user support, and ensuring data integrity and security. A deep understanding of modern technologies and their application in the workplace is expected.
• The Customer Service Representative for the Real Estate sector in Jeddah delivers exceptional service to clients and prospects. This role involves addressing inquiries, providing property information, and guiding clients through buying or renting. Strong communication skills and a solid understanding of customer service in real estate are essential for success.
• An IT Specialist position is available in Jeddah, Saudi Arabia, focusing on providing technical support and managing IT infrastructure. Technical support will be offered to users, and hardware and software systems will be installed and maintained. Responsibilities include managing the internal network, ensuring data integrity, and monitoring information security. Reports on system performance will be prepared, and suggestions for operational improvements will be made.
• Customer Service Representative position available in Jeddah, Saudi Arabia. Responsibilities include handling customer inquiries through phone and digital platforms, resolving issues efficiently, and coordinating with other departments to ensure excellent service.
• customer-focused Technical Support Specialist to provide real-time technical assistance and support to our . of contact for merchants encountering technical issues, ensuring.
• A position for an ELGA Services Technician is available in Jeddah, Saudi Arabia, focusing on water treatment solutions and customer service. Responsibilities include coordinating service activities, managing documentation, ensuring safety compliance, and maintaining quality standards. Extensive experience in electromechanical fields is required. The role promotes ecological transformation and adherence to HSE policies, with a focus on delivering excellent customer support within a sustainable framework.
• Job Requisition ID: Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified…
• Certified as a Top Employer , KONE is dedicated to a better world of work and exhibits this through excellent people practices. We…
• Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia . and Automation department as the Technical Support Specialist for protection and

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Overview

We’re Hiring! Senior IT Support Specialist
Location : Jeddah – First Industrial City
Company : Mattex Group – A global leader in manufacturing and innovation

Mattex Group is seeking a Senior IT Support Specialist to join our growing IT team. This is a senior-level role requiring strong technical expertise, leadership, and a proactive mindset to ensure smooth IT operations and exceptional support across the organization.

Responsibilities

• Provide advanced 1st and 2nd level IT support via phone, email, and in-person
• Troubleshoot complex hardware, software, and network issues
• Install, configure, and maintain servers, networks, and IT infrastructure
• Manage user accounts, permissions, and access controls
• Perform system maintenance, updates, backups, and monitoring
• Mentor and train junior IT staff and end-users
• Collaborate with cross-functional teams to implement IT improvements
• Maintain accurate documentation and IT asset inventory

Requirements & Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field
• 5–7 years of relevant IT support experience, including senior roles
• Expertise in:

• Windows OS & Windows Server
• Active Directory & Exchange
• Strong troubleshooting skills for hardware, software, and networks
• Experience with IT ticketing systems (e.g., ServiceNow)
• Excellent communication and leadership skills

Preferred Skills

• Certifications: CompTIA A+, CCNA
• Experience with virtualization (VMware, Hyper-V)
• Knowledge of cloud services: Office 365, SharePoint, Google Workspace

How to Apply

Send your CV to:

Subject Line: Senior IT Support Specialist – Jeddah

Why Join Mattex Group?

Be part of a global organization driving innovation in manufacturing. Work with cutting-edge technologies and contribute to impactful IT initiatives.

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The **Senior** **Clinical Support Specialist** responsibilities include directly supporting Stryker products associated with **Joint Replacement** procedures and optimizing customer service. This role within **Western Region,** **Saudi Arabia** will focus on supporting our customers to provide a best in class procedural solution.
**What you will do**
+ Manage complex projects and cases end-to-end, providing expert-level solutions and guiding clinical innovation across teams.
+ Prepare for cases in advance, audit theatre stock (implants, disposables, and instruments), manage consignment inventory, and ensure efficient stock utilization and rotation.
+ Attend surgical cases and provide service to both existing and new customers in theatre and clinical environments, ensuring the highest level of support and customer care.
+ Conduct trials and evaluations of products, deliver in-depth training to healthcare professionals, and organize workshops and training events for a broad customer group.
+ Plan, execute, and monitor activities to achieve industry-leading customer service, ensuring all documentation, including case-order-forms, is accurately submitted for invoicing.
+ Work closely with team members and the Regional Manager to ensure customer service excellence and provide feedback to the product team for continuous improvement.
+ Demonstrate exceptional product knowledge and professionalism, effectively communicating product features, benefits, and clinical applications to customers.
+ Collaborate with logistics and sales teams to ensure timely delivery of products, proper stock management, and seamless coordination for customer requirements.
**What you need**
Required:
+ Bachelor's degree or equivalent in medical, biomedical or a related field.
+ Minimum 4 years of relevant experience in clinical support.
+ Proven experience in clinical, theatre work environment.
+ Fluency in Arabic and a good command of English.
+ Valid KSA driving license.
Preferred:
+ Experience in implants, orthopedics, or disposables.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah

Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient.

Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.

Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.

Your Role - International, Challenging And Future-Oriented!

As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.

• Technical Promotor & Customer Support
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
• Logging queries, making tickets as per SIEMENS supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

What will you need to succeed?

• Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
• Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3-5 years of experience in field of protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning
• Collaborative with an ability to cultivate relationships and networks
• Agile, technically passionate for creating solutions
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
• Strong problem solving and analytical skills with high attention to details
• Excellent written and verbal communications skills
• Ability to adapt to change, take initiative, be resourceful and dependable
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner

What else do you need to know?

As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.

Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application.

Please note: Only complete applications can be considered in the selection process. #J-18808-Ljbffr

Technical Promoter and Customer Support Specialist Protection & Automation - Saudi Arabia/Jeddah Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient. Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development. Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow. Your Role - International, Challenging And Future-Oriented! As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.

• Technical Promotor & Customer Support
• Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
• Logging queries, making tickets as per SIEMENS supporting tools and systems.
• Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
• Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
• Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
• Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
• Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
• Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
• Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.

What will you need to succeed?

• Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
• Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
• Strong technical knowledge about protection and control applications.
• Adequate technical knowledge about protection devices from different vendors.
• Minimum 3-5 years of experience in field of protection and automation.
• High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
• Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
• Thrives in customer engagement and proactively pursues new clients.
• Growth mindset, with a passion for learning
• Collaborative with an ability to cultivate relationships and networks
• Agile, technically passionate for creating solutions
• Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
• Strong problem solving and analytical skills with high attention to details
• Excellent written and verbal communications skills
• Ability to adapt to change, take initiative, be resourceful and dependable
• High flexibility and availability for travelling and customer visits around the kingdom.
• Must be able to work independently and in a confidential and ethical manner

What else do you need to know? As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference. Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at At Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: We are looking forward to receiving your online application. Please note: Only complete applications can be considered in the selection process. #J-18808-Ljbffr

**Job Family:** Electrification & Automation
**Req ID:**
**Technical Promoter and Customer Support Specialist Protection & Automation -** **Saudi Arabia/Jeddah**
Siemens strongly believes in the value of a Digital Portfolio, hence Smart Infrastructure combines Digital Power Distribution and Digital Building Infrastructure technologies. Our Digital Portfolio will enable our customers to enjoy occupant's intuitive buildings which are comfortable, safe, secure and energy efficient.
Smart infrastructure from Siemens intelligently connects energy systems, buildings and industries to adapt and evolve the way we live and work. We work together with customers and partners to build an ecosystem that intuitively responds to the needs of people and helps customers to better use resources. It helps our customers to thrive, communities to progress and supports sustainable development.
Join our Smart Infrastructure Electrification and Automation department as the Technical Support Specialist for protection and Automation and help us re-imagine the world by finding solutions and making the world a smarter place for tomorrow.
**Your Role** **- International, Challenging And Future-Oriented!**
As a Technical Support Specialist of protection and automation, you should possess a combination of business and technical skills to help support Siemens Energy Automation Business transformation and growth. The supporting spirit expected in such role is the essential driving leaver for successful customer satisfaction which will reflect on the business growth.
+ Technical Promotor & Customer Support
+ Provide superior customer experience with each customer contact; inquiries are via phone, e-mail, and online chat.
+ Logging queries, making tickets as per SIEMENS supporting tools and systems.
+ Prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.
+ Identify, redirect and/or escalate problems to appropriate resources per customer support procedures.
+ Customer support job includes, replicate customer issues in online and offline tools/labs, prepare solutions and timely reply to customers for resolution of problems at customer sites, sometimes visit to customer location for defect investigation and possible resolution of problems.
+ Inspection of claimed failure devices for preliminary reporting and possible adjustments or corrective actions.
+ Simulation of customer claimed protection relays performance, coordination with related experts and offering corrective application and configurations.
+ Processing the replacement/repair devices under warranty, Coordinate receipt of faulty device from customer to siemens, apply for re-export documents, Coordinate dispatch of faulty device back to factory, track timely receipt of replaced or repaired device from factory to customer.
+ Technical Promotor activities towards end users and direct customers for expanding the homologated portfolio and introduction of new technologies.
**What will you need to succeed?**
+ Bachelor's in electrical/Electronic Engineering with connection to Power System Protection & Control.
+ Interest in pursuing career in Electrification and Automation Portfolio; particularly Protection and Control and IoT connectivity for Digital Transformation.
+ Strong technical knowledge about protection and control applications.
+ Adequate technical knowledge about protection devices from different vendors.
+ Minimum 3-5 years of experience in field of protection and automation.
+ High-level knowledge of SIEMENS protection and automation products, and related software's like DIGSI 4/5, SICAM, IEC61850 Configurator.
+ Having experience in Installation testing & Commissioning of protection relay of Siemen and other vendors.
+ Thrives in customer engagement and proactively pursues new clients.
+ Growth mindset, with a passion for learning
+ Collaborative with an ability to cultivate relationships and networks
+ Agile, technically passionate for creating solutions
+ Proficiency in Microsoft Word, Excel, PowerPoint, and working knowledge of web analytics tools and strong affiliation to learn IoT technology
+ Strong problem solving and analytical skills with high attention to details
+ Excellent written and verbal communications skills
+ Ability to adapt to change, take initiative, be resourceful and dependable
+ High flexibility and availability for travelling and customer visits around the kingdom.
+ Must be able to work independently and in a confidential and ethical manner
**What else do you need to know?**
As a world leader in developing and producing the most advanced engineering technologies, we improve lives and further human achievements worldwide, while also protecting the climate - all thanks to our employees. Working with us, you have the foundation to develop personally and professionally. We give you the chance to do something significant, that benefits society and human progress. We give you the chance to create a difference.
Diversity at Siemens is our source of creativity and innovation. Having different types of talent and experiences makes us more ambitious and better prepared to respond successfully to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company. Please find more information at Siemens we are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow's reality. Find out more about the Digital world of Siemens here: are looking forward to receiving your online application.
Please note: Only complete applications can be considered in the selection process.

Providing technical assistance to internal users and clients, ensuring that technical issues are resolved quickly and efficiently. The role also involves performing on-site visits to clients when needed to maintain service continuity.

How You’ll Contribute

• Provide technical support and troubleshoot issues related to computers, networks, and software.
• Install and maintain computer systems, printers, and other technical equipment.
• Handle technical malfunctions and offer quick and effective solutions.
• Conduct on-site visits to clients to resolve issues or provide technical support as needed.
• Document issues and actions taken to enhance service quality.

What Makes You a Fit

• Bachelor's degree in information technology, Computer Science, or a related field
• 3-4 years of hands-on experience in technical support or IT
• Strong ability to analyze and resolve technical issues efficiently
• Effective communication skills with users and clients across various levels
• Attention to detail and accuracy in technical work
• Ability to work under pressure and manage time effectively
• Willingness to travel and conduct field visits to clients

Bonus Points If You Have

• Microsoft Certified (Microsoft Certificate)
• CompTIA A+

What You’ll Love About Working Here

We care about both your growth and your well-being. Here’s what you can expect when you join our team:

• A team that shares knowledge openly — no gatekeeping.
• A supportive environment where you’re encouraged to be adventurous, curious, and open-minded.
• A fun, humble, and honest workplace where your voice matters.
• A real sense of family spirit — we work as a team, we grow as a team.
• Continuous feedback and growth — we don’t wait for yearly reviews to help you grow.
• 3 Work From Home days per month.
• Access to learning resources, courses, and professional development opportunities.
• Recognition programs to celebrate your wins.
• Chances to grow internally — many of our leaders started as juniors!

Each employee has a chance to see the impact of their work. You can make a real contribution to the success of the company.

Several activities are organized throughout the year, such as weekly sports sessions, team building events, monthly drinks, and much more.

A full-time position with an attractive salary package.

Trainings

12 days per year, including 6 of your choice.

Sport Activity

Play any sport with colleagues; the bill is covered.

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Jeddah, Saudi Arabia | Posted on 05/12/2025

• Industry: Information Technology & Services
• State/Province: -

About Us

We Reimagine Everything.

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, flip the script, and blur all the lines to create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide shares a common goal: to leverage technology, creative thinking, and industry-specific expertise to help our customers become and remain high performers in their industries. We handle everything from A to Z.

Our expert engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

Job Description

We are seeking a detail-oriented and customer-focused Technical Support Specialist to provide real-time technical assistance and support to our live merchants. You will serve as the primary point of contact for merchants encountering technical issues, ensuring smooth operation of services and maintaining high customer satisfaction.

The responsibilities include:

• Providing timely and professional technical support to live merchants via phone, email, and chat.
• Troubleshooting issues related to payment processing, APIs, integration, and platform functionality.
• Guiding merchants through setup, configuration, and usage of the system.
• Monitoring system alerts and logs to proactively detect and resolve issues affecting merchants.
• Escalating complex issues to higher-level technical teams as needed and following up to ensure resolution.
• Documenting issues, resolutions, and procedures clearly and organized.
• Working closely with internal teams (engineering, product, sales) to provide feedback and suggest improvements based on merchant experiences.
• Staying updated on system changes, product updates, and new features to assist users effectively.

Requirements

• Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience).
• 3+ years of experience in technical support, ideally in fintech, e-commerce, or payment systems.
• Excellent communication and problem-solving skills.
• Experience supporting B2B merchant clients or SaaS platforms.
• Knowledge of payment gateways, merchant onboarding, or financial technology solutions.

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