332 IT Support Technician jobs in Saudi Arabia

Job Summary

The IT Support Officer provides technical assistance and support to end-users within an organization, resolving IT-related issues and ensuring smooth operation of computer systems, networks, and software applications. They are responsible for responding to user inquiries, troubleshooting problems, and diagnosing issues via phone, email, or in person. Additionally, they install, configure, and maintain hardware and software components, including computers, printers, and peripherals. The IT Support Officer also documents support activities, solutions, and procedures, and provides training to end-users on IT tools and systems.

Job Responsibilities 1

Assist user in diagnosing, resolving, and documenting hardware and software problems timely and accurately.

Achieve internal SLA's for support

Perform system backups and recovery on timely basis.

Perform on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs

Assist with Server installations and setups as well as resolution of server end problems.

Assist with the administration of Client end Installations.

Assist in network connectivity troubleshooting and firewall maintenance

Install Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance.

Configure and install personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance.

Identify and correct operational problems on employee computers systems.

Update tickets using Service Desk application based on the SLA and SOP

Skills

Knowledge and ability to troubleshoot hardware and software

Knowledge of Hardware /software configuration, maintenance, procedure etc.

Knowledge of techniques use in applications Knowledge of the office procedure

Knowledge of computer applications and software processing.

ERP knowledge preferably SAP functional skills are a requirement to be successful in this role.

Job Experience

Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plus

Education

Diploma in IT

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment’s like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user’s accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

• Saudi nationals
• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

$ We are an equal opportunity employer! We promote diversity in all its forms and create an inclusive work environment, free from prejudice, discrimination and harassment, in which all employees feel a sense of belonging. We warmly welcome all applications regardless of gender, age, race or ethnic origin, social and cultural background, religion, disability and sexual orientation.

$R Team Dubai

Skillspark is hiring on behalf of our partner for the role of Desktop Support Engineer based in Dhahran, Saudi Arabia.

This is a 12-month contract opportunity for motivated, technically skilled Saudi Nationals who are eager to grow their careers in IT support. The selected candidate will play a vital role in enhancing end-user support, ensuring timely resolution of technical issues, and contributing to consistent and reliable IT service delivery.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other end-user peripherals
• Install, configure, and maintain software and standard business applications
• Respond to user requests and manage incidents through the ticketing system in a timely and professional manner
• Troubleshoot and resolve hardware and software issues
• Coordinate with internal IT teams for escalations and resolution
• Maintain accurate records of support activities and resolutions

Minimum Requirements:

• Diploma or Bachelor's degree in IT or a related field
• 0–2 years of relevant experience in desktop/helpdesk support
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks efficiently

Position:
Desktop Support Engineer

Location:
Dhahran, Saudi Arabia

Contract Duration:
12 months

Nationality:
Saudi Nationals only

If this sounds like the right fit for you, we'd love to hear from you

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our co-operation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Scope and Purpose:

• Maintain essential IT helpdesk operations, including all computer systems, network tools, and software.
• Maintain and monitor all desk devices health.
• Maintain and manage Voice over IP system.
• Maintain IT assets.

Job Responsibilities:

• Manage the end point devises (PC, Laptop, IP devises, etc.….) MBCC facility in Dammam.
• Support end point hardware and software for employees and customers.
• End point image creation deployment and maintenance.
• Maintain integration between end point computers and devices like (Weighting scales, barcode printers, barcode scanners, normal printers, speakers, microphones, bill counters, coin counters, etc.… )
• Apply software patches software updates to end point computers and devices.
• Maintain and troubleshoot IT equipment's like laptops PC, printers, and related input and output devices.
• Apply the preventive/routine maintenance to the endpoint devices.
• Maintain and manage file and print servers.
• Randomly audit end point devices and check security compliance.
• Manage windows server update service and insures automatic updates.
• Monitor and manage network interfaces on the access layer network devices.
• Monitor antimalware servers and prepare end point protection reports.
• Manage Active directory users and computers that is delegated by the IT team lead.
• Implementation of and compliance to IT security standards for endpoint devices.
• Manage physical security for employees and devices as per operational standards.
• Support security team in deployment of CCTV devices and cameras.
• Receive IT incident reporting from employees by phone, email or any communication system.
• Respond and update IT tickets on the IT ticketing system.
• Escalate issues to the next level of support if necessary as per ITIL standards.
• Maintain user's accounts and mail boxes for employees and devices.
• Prepare daily, weekly and monthly reports related to end point devices or user accounts.
• Work in one of three shifts along the working day to cover the business requirements.
• Handles any additional duties as directed by the IT Team lead.

Qualifications:

• Saudi nationals
• Minimum 2 years of experience
• Experience working in a busy environment handling administrative matters
• Strong communication skills (Arabic and English)
• Ability to multitask

Eram Talent is seeking an experienced Life Support System Technician/Specialist to join a prestigious project in Saudi Arabia. In this role, you will be responsible for the operation, maintenance, and troubleshooting of sophisticated life support systems used in aquatic facilities and environments. The ideal candidate will possess strong technical skills and the ability to ensure the highest standards of system integrity and water quality.

• Perform installation, maintenance, and repairs on life support systems, including pumps, filters, and water quality monitoring devices.
• Operate, inspect, and maintain all LSS equipment including pumps, filtration, ozone, UV, and chillers
• Monitor and adjust water quality parameters (pH, salinity, ORP, ammonia, temp)
• Troubleshoot technical issues and perform corrective/preventative maintenance
• Coordinate with aquarists and biologists to ensure healthy aquatic environments
• Maintain detailed records of water quality, equipment performance, and maintenance schedules

• Minimum of 3-5 years of experience with life support systems in aquatic environments, aquaculture, or related fields.
• Technical degree or certification in Aquatic Systems Technology, Mechanical Engineering, or a related discipline.
• Strong knowledge of life support equipment, including pumps, filtration systems, UV sterilizers, and monitoring systems.
• Experience with PLC and SCADA systems, including troubleshooting and programming.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.
• Ability to work in a fast-paced environment with shifting priorities.

Eram Talent is seeking an experienced Life Support System Technician/Specialist to join a prestigious project in Saudi Arabia. In this role, you will be responsible for the operation, maintenance, and troubleshooting of sophisticated life support systems used in aquatic facilities and environments. The ideal candidate will possess strong technical skills and the ability to ensure the highest standards of system integrity and water quality.

• Perform installation, maintenance, and repairs on life support systems, including pumps, filters, and water quality monitoring devices.
• Operate, inspect, and maintain all LSS equipment including pumps, filtration, ozone, UV, and chillers
• Monitor and adjust water quality parameters (pH, salinity, ORP, ammonia, temp)
• Troubleshoot technical issues and perform corrective/preventative maintenance
• Coordinate with aquarists and biologists to ensure healthy aquatic environments
• Maintain detailed records of water quality, equipment performance, and maintenance schedules

• Minimum of 3-5 years of experience with life support systems in aquatic environments, aquaculture, or related fields.
• Technical degree or certification in Aquatic Systems Technology, Mechanical Engineering, or a related discipline.
• Strong knowledge of life support equipment, including pumps, filtration systems, UV sterilizers, and monitoring systems.
• Experience with PLC and SCADA systems, including troubleshooting and programming.
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities.
• Ability to work in a fast-paced environment with shifting priorities.

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field