47 IT Support Specialist jobs in Riyadh
Technical Support Specialist
Posted 1 day ago
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Job Description
Company Description
Anoosh is a distinguished Saudi brand specializing in preparing luxury chocolates,
daily baked goods and special favors for hospitality and events.
Founded in 2003 by Abdullah Al-Munif, the first branch was in Khurais Plaza, Riyadh. Today, Anoosh has expanded to 75 branches across the kingdom, growing approximately 20% annually.
Anoosh offers high-quality products, an exceptional customer experience, and distinctive tastes. It also provides exclusive products imported from various countries worldwide.
Job Description
A Technical Support Specialist plays a vital role in ensuring the smooth operation of technical systems within the company. Their responsibilities include:
- Handling customer technical support cases via phone and email
- Updating the company website with tech tips and brief documents
- Assessing system potential by evaluating compatibility of new programs with existing ones
- Improving existing programs by reviewing objectives, specifications, and proposed changes
- Maintaining system functionality through testing computer components
- Achieving system objectives by collecting data, evaluating options, and recommending actions
- Maintaining client confidentiality and trust
- Preparing user reference materials and operation instructions
Qualifications
Experience in a retail company is preferred.
#J-18808-LjbffrApplication Support Specialist
Posted 15 days ago
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Job Description
Role Overview:
The Application Support Specialist at SWATX will be responsible for ensuring the smooth operation of various applications and providing ongoing support to end-users. This role involves troubleshooting application issues, implementing updates, and collaborating with development teams to enhance application performance and user experience.
- Monitor application performance and conduct regular audits to identify and address potential issues
- Provide technical support and assistance to users, resolving application-related queries effectively and efficiently
- Document and track application issues, solutions, and user feedback in the ticketing system
- Collaborate with the development team for application updates, bug fixes, and feature enhancements
- Train end-users on application functionalities and best practices
- Develop and maintain technical documentation and user guides to assist end-users
- Stay current with industry trends and technologies relevant to the applications supported
Requirements
Qualifications:
- Proven experience in application support or a similar role
- Strong troubleshooting skills and technical knowledge of application environments
- Excellent communication and interpersonal skills for effective collaboration with users and technical teams
- Experience with ticketing systems and documentation practices
- Ability to multitask and prioritize tasks in a dynamic work environment
- Familiarity with software development processes and methodologies is a plus
Additional Information:
- Seniority level: Not Applicable
- Employment type: Contract
- Job function: Information Technology
- Industries: IT Services and IT Consulting
Note: The job posting appears to be still active, with no indication of expiration.
#J-18808-LjbffrCustomer Support Specialist
Posted today
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About the role
The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services.
This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities
Respond to customer inquiries regarding technical issues and product functionality via
various channels (phone, email, chat).
Diagnose and resolve technical problems related to SiFi's platform and services.
Provide step-by-step guidance to customers on using product features and
troubleshooting common issues.
Document all customer interactions and technical solutions accurately in the support
knowledge base and CRM system.
Escalate complex technical issues to the engineering or product teams as needed.
Follow up with customers to ensure their technical issues have been resolved and they
are satisfied.
Contribute to the creation and maintenance of support documentation and knowledge
base articles.
Identify and report recurring technical issues and provide feedback to the product team.
Stay up-to-date with SiFi's product updates and technical specifications.
Provide excellent customer service and maintain a professional demeanor. Basic Qualifications
Bachelor's degree in a technical field (e.g., Computer Science, Information Technology)
or equivalent experience.
Proven experience (1+ year) in a technical support role, preferably in the software or
FinTech industry.
Strong technical aptitude and problem-solving skills.
Excellent verbal and written communication skills in English and Arabic (preferred).
Familiarity with troubleshooting software and web applications.
Good understanding of basic networking concepts.
IT Support Specialist
Posted today
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Job Description
This role reports to the Head of IT and the Chief Operating Officer.
Responsibilities include:
- Providing IT Support to office personnel, business associates and management.
- Execute the effective and timely delivery of IT services.
- Coordinate with main IT team in Dubai for all IT operations.
- Maintain the operational availability of all computer-related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment, audio-visual systems.
- Responsible for setting up, installing, operating, testing and troubleshooting all IT equipment.
- Deploy IT Assets, accessories and related equipment in a timely fashion to meet the day-to-day requirements including but not limited to onboarding new staff, offboarding and other operational activities.
- Perform scheduled preventive maintenance (physical checks, OS and software updates and patches, etc.) for all relevant IT Assets to ensure 24/7 uptime.
- Interact with external vendors independently and on behalf of the UAE leadership team.
Qualifications:
- Bachelor in Science (Computer Engineering) or equivalent
- Excellent knowledge of computer hardware, network and software systems.
- Familiarity with Google Workspace and/or Microsoft Office 365 is a plus.
- Strong customer service skills.
- Strong verbal, interpersonal and team skills (English language required).
- Strong written communication skills.
- Ability to travel between existing and additional offices in Saudi on a regular basis or as frequently as needed.
**Experience**:
- Experience providing support in a Windows 10/11 and iOS environment.
- Experience providing support on Microsoft Office 365.
- Extensive experience with computer hardware, printers, smartphones and audio
- visual communications equipment.
- Hands-on experience working with and troubleshooting IT and network hardware.
- Experience providing IT support in a Real Estate or Brokerage environment preferred but not necessary.
**Salary**: From ﷼5,000.00 per month
Ability to commute/relocate:
- Riyadh: Reliably commute or planning to relocate before starting work (required)
IT Support Specialist
Posted today
Job Viewed
Job Description
This role reports to the Head of IT and the Chief Operating Officer.
Responsibilities include:
- Providing IT Support to office personnel, business associates and management.
- Execute the effective and timely delivery of IT services.
- Coordinate with main IT team in Dubai for all IT operations.
- Maintain the operational availability of all computer-related equipment and IT resources including laptops, desktops, printers, servers, data communication equipment, network infrastructure, telephone equipment, audio-visual systems.
- Responsible for setting up, installing, operating, testing and troubleshooting all IT equipment.
- Deploy IT Assets, accessories and related equipment in a timely fashion to meet the day-to-day requirements including but not limited to onboarding new staff, offboarding and other operational activities.
- Perform scheduled preventive maintenance (physical checks, OS and software updates and patches, etc.) for all relevant IT Assets to ensure 24/7 uptime.
- Interact with external vendors independently and on behalf of the UAE leadership team.
Qualifications:
- Bachelor in Science (Computer Engineering) or equivalent
- Excellent knowledge of computer hardware, network and software systems.
- Familiarity with Google Workspace and/or Microsoft Office 365 is a plus.
- Strong customer service skills.
- Strong verbal, interpersonal and team skills (English language required).
- Strong written communication skills.
- Ability to travel between existing and additional offices in Saudi on a regular basis or as frequently as needed.
**Experience**:
- Experience providing support in a Windows 10/11 and iOS environment.
- Experience providing support on Microsoft Office 365.
- Extensive experience with computer hardware, printers, smartphones and audio
- visual communications equipment.
- Hands-on experience working with and troubleshooting IT and network hardware.
- Experience providing IT support in a Real Estate or Brokerage environment preferred but not necessary.
**Salary**: From ﷼5,000.00 per month
Ability to commute/relocate:
- Riyadh: Reliably commute or planning to relocate before starting work (required)
IT Support Specialist
Posted today
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Job Description
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Providing support to users and being the first point of contact for error reporting.
- Establishing good relationships with all departments and colleagues.
- Shipping and Receiving - Shipping damaged/faulty OEM equipment’s and receiving replacements
- Handling Shipments and Vendor Equipment Deliveries.
- technical support to end-users at their desk side and remotely, diagnose and troubleshoot hardware and software issues.
- IMAC-D: Install, configure, and maintain computer systems, peripherals and mobile devices.
- Strong knowledge of Windows and Apple operating systems (iOS/iPadOS/MacOS).
- Knowledge of networking concepts, including TCP/IP, DNS, DHCP, and VPN.
- Experience supporting meetings in conference rooms with videoconference equipment.
- Maintain accurate inventory of IT assets and all the collaborative spreadsheets.
- Know-how of ITSM best-practice and experience with IT ticketing software (like Service Now): management of support tickets in a timely manner (according to SLA) and document all support activities accurately in the ticketing system.
- Perform other IT related duties as assigned.
- Team focused with at least 2 years of experience in an Enterprise work environment (extra point: pharmaceutical company as Local IT Support).
- Excellent customer service and communication skills (with the users and with the rest of the team).
- Proactivity, smart approach, and ability to work independently but also efficiently as part of a team.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Ability to communicate in English language (written and spoken) to other support teams
نوع الوظيفة: دوام جزئي
Program Support Specialist
Posted today
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Job Description
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We have got what you are looking for
Parsons is looking for an amazingly talented **Program Support Specialist **to join our THE LINE Operations team in Riyadh. Parsons is providing Project Management Consultancy (PMC) services for the development of NEOM Infrastructure in the Kingdom of Saudi Arabia. NEOM is a planned cross-border city in the Tabuk Province of northwestern Saudi Arabia. The site is near the Red Sea and the borders of Egypt, Israel, and Jordan. It will cover a total area of 26,500 km2 (10,200 sq mi) and will extend 460 km along the coast of the Red Sea.
Together we are delivering the world’s largest project, imagining a new way of living, and leaving behind an unmatched legacy.
**What You'll Be Doing**:
- Administrator will provide leadership support and keep the office running smoothly and efficiently. He will be required to oversee administrative and clerical activities; greet and direct office visitors; collect, organize, and retrieve information and documents; and make arrangements for meetings and travel.
- Completes a variety of administrative, clerical, data collection, and report writing tasks specific to the group to which assigned. Computer literacy in Company standard software is required in many assignments.
- Gathers statistics and general data; reviews, analyzes, and combines the information into established reports for use within and outside the group. Such reports may be in spreadsheet or graphical format, or narrative style word processing. May be responsible for verifying data gathered such as matching supplier invoices against file copies.
- May be responsible for obtaining data necessary for completion of the group’s overhead budget and associated recurring reports.
- Establishes and maintains directory of those assigned to the group; updates phone and location numbers; tracks paid time off hours taken and projected to be taken, keeps resumes current, if appropriate for the group.
- Coordinating schedules and managing calendars for multiple parties to ensure that activities are properly arranged with no conflicts.
- Making travel arrangements and preparing documents, presentation materials, and facilities for meetings.
- Entering and updating company, employee, and client records.
- Ordering, storing and distributing office supplies.
- Maintaining, repairing, or replacing office equipment.
- Directing, reviewing, and optimizing office operations to increase accuracy, productivity, and efficiency and reduce costs.
- Providing basic bookkeeping services
- Completes additional duties as assigned.
**What Required Skills You'll Bring**:
- Degree in business administration or a relevant field is preferred.
- At least 5 years’ experience in administrative services or related fields.
- Additional education, certifications, or experience is advantageous.
- Familiarity with office technology and equipment, including computers, fax machines, scanners, printers, phone systems, etc.
- Exceptional verbal and written communication skills.
- Proactive, organized approach to multitasking.
- Strong leadership and interpersonal skills.
- Professional appearance, courteous manner, and clear, friendly phone voice.
**What Desired Skills You'll Bring**:
Founded in 1944, Parsons Corporation, a digitally enabled solutions provider, is focused on creating the future of the defense, intelligence, and critical infrastructure markets. From Earth to outer space, we deliver tomorrow’s solutions today. Equipped with the capabilities required to take on any defense, intelligence, or critical infrastructure challenge, our agile, innovative, and disruptive approach enables us to deliver solutions at the speed of relevance.
Our people are our greatest asset. We strive to be an employer of choice that engages employees in the community and creates rewarding career paths to cultivate a resilient workforce that is ready for the future.
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, paid time off, flexible work schedules, and holidays to fit your busy lifestyle!
We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!
**Minimum Clearance Required to Start**:
Not Applicable/None
Parsons is an equal opportunity employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran.
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Patient Support Specialist
Posted today
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Job Description
Provide support and assistance to project managers and project teams related to the assigned project(s). Will support all project-related activities for assigned projects in accordance with SOPs, policies and practices.
Essential Functions
- Set up and maintain all project documentation files and records.
- Coordinate all information and communications for assigned projects.
- Update and maintain internal databases, tracking systems and project plans with project specific information.
- Prepare, analyze and distribute status, tracking and project finance reports.
- Prepare presentation materials for meetings and project summary data.
- Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecon, face to face) and ensuring arrangements are handled appropriately. Determine and plan all meeting requirements in advance, as directed by the Project Manager.
- Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.
- Coordinate with other project support staff within and across the organization to identify and consolidate support processes.
- Will serve as backup contact for internal project team as designated by project manager.
- Will undertake project management activities as directed by project manager.
**Qualifications**:
- High School Diploma or equivalent
- 4 years of related work experience
- Equivalent combination of education, training and experience
Senior IT Support Specialist
Posted today
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Job Description
Join our dynamic IT team in Riyadh, working closely with the IT Manager and Cyber Security Manager to support world-class gaming infrastructure and strengthen cybersecurity efforts. This role is critical to maintaining the stability, security, and efficiency of development workstations, game servers, cloud environments, and cutting-edge gaming hardware.
Requirements
- Manage and maintain IT infrastructure, ensuring seamless game development, live services, and player experiences — including endpoint management through MDM solutions, proactive monitoring with RMM tools, and responsive troubleshooting support
- Implement and manage devices using MDM and RMM tools such as Microsoft Intune and JAMF to ensure streamlined deployment, patching, compliance, and visibility
- Provide hands-on technical support to developers, artists, and designers to minimize downtime in game production
- Troubleshoot and resolve complex technical issues across systems, networks, and devices with a strong focus on critical thinking and root cause analysis
- Diagnose and optimize network performance issues including latency, VLAN configuration, and SaaS tool access — especially critical for multiplayer gaming, cloud streaming, and real-time collaboration
- Deploy and maintain high-performance gaming workstations, VR/AR setups, and motion capture hardware
- Manage development kits (DevKits) for consoles and emerging platforms
- Assist in the deployment and management of cybersecurity tools across endpoints and infrastructure, supporting cyber hygiene and protection initiatives
- Work under the Cyber Security Manager to enforce security protocols for development pipelines, backend systems, and multiplayer game servers
- Assist in securing multiplayer environments, preventing exploits, and mitigating DDoS threats
- Implement and maintain firewalls, secure access controls, endpoint security solutions, and data protection policies
- Support compliance with ISO 27001, NIST, GDPR, and other security best practices
- Participate in security audits, vulnerability assessments, and incident response processes
- Plan and execute IT upgrades, infrastructure expansions, and cloud migrations
- Evaluate and integrate cutting-edge gaming hardware, AI-powered tools, and high-performance computing platforms
- Ensure secure, reliable access for remote and hybrid developers through modern authentication and VPN solutions
- Work with third-party vendors and hardware partners to keep our tech stack competitive and future-ready
- Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or a related field
- 5+ years of experience in IT support, systems administration, or network security (experience in the gaming or tech industry is a strong plus)
- Proficiency with Windows, Linux, and MacOS environments, and an understanding of game development workflows and needs
- Strong knowledge on Google Workspace and Microsoft 365
- Demonstrated experience with MDM (e.g., InTune, JAMF) and RMM platforms for endpoint deployment and management
- Strong networking knowledge, including VLANs, firewalls, low-latency optimization, and cloud/SaaS infrastructure
- Familiarity with DevKits, high-end GPUs, VR/AR setups, and motion capture equipment
- Experience supporting cybersecurity initiatives and deploying endpoint protection or anti-cheat tools
- Relevant certifications such as CCNA, CompTIA Security+, CISSP, or ITIL are a plus
- Passion for gaming, esports, and emerging technologies in interactive entertainment
- VIP Medical insurance(employee, his parents, spouse, kids)
- Kids Education allowance
- Gym allownces
Senior Patient Support Specialist
Posted today
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Job Description
- Set up and maintain all project documentation files and records.
- Coordinate all information and communications for assigned projects.
- Update and maintain internal databases, tracking systems and project plans with project specific information.
- Prepare, analyze and distribute status, tracking and project finance reports.
- Prepare presentation materials for meetings and project summary data.
- Coordinate project team and customer meetings, identifying and planning appropriate medium (Web, telecon, face to face) and ensuring arrangements are handled appropriately.
- Determine and plan all meeting requirements in advance, as directed by the Project Manager.
- Take and record minutes, notes and actions at assigned meetings, distribute and follow up accordingly.
- Coordinate with other project support staff within and across the organization to identify and consolidate support processes.
- Will serve as backup contact for internal project team as designated by project manager.
- Will undertake project management activities as directed by project manager.
- Graduate degree in healthcare, Pharma or any medical background
- 3 - 5 years of related work experience in PSP.
- Equivalent combination of education, training and experience
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide . Learn more at
#J-18808-Ljbffr