104 IT Support Specialist jobs in Riyadh

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.

Qualifications:

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script:
  Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals:
  understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting:
  Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visitInterSystems.com .

Join to apply for the Technical Support Specialist role at InterSystems

Continue with Google Continue with Google

Join to apply for the Technical Support Specialist role at InterSystems

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
  
  

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at InterSystems by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago

Riyadh, Riyadh, Saudi Arabia 12 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Overview

This position exists to provide hardware and software technical support efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.

• Technical Support: Provide enterprise technical support in a professional manner by fixing the root cause of the issue using the resources on hand. Perform installations, configuring systems, printers, Network/Wifi, BitLocker, diagnosing hardware/software faults, solving technical problems, supporting roll-out of new applications to meet given SLA and customer satisfaction. Provide support for end users on different operating systems including Windows and Mac OS. Provide enterprise support for on-site and remote support at the assigned IT incident for any alfanar site. Work on providing Operations Management support for day-to-day service operations using incident management. Implement IT department policies and processes when responding to end user support requests within the site(s) in addition to remote support in line with agreed SLA, delighting customers on every ticket. Serve as contributing member of a high performing technical support team by providing our customers with on-field support via MS-Teams, Phone, Email and chat support.

• SLA Adherence: Follow Service Level Agreement targets for all operational process including incidents and problems. Follow Service center response time and reliability within agreed tolerance limits. No logical security incidents and No physical security breaches. Work in coordination with respective product support teams during maintenance phase to ensure system stability and satisfaction.

• Software Compliance: Ensure we legalize all used software within the site(s) and eliminate any risk in illegal software usage. Ensure all installed applications are compliant with IT Department security, governance and corporate policies and standards.

• Knowledge Management: Creating and maintaining the Knowledge articles/records using ITSM knowledge management to document the knowledge gained and information for other team members to fix future issues. Be a team player in supporting fellow Technical Support staff by guiding them on knowledge search enhancements.

• Documentation: Document ticket summaries for all assigned tickets in a professional manner describing problem, solution proposed/fixed/workaround using the ITSM tool and following IT department templates. Provide management updates on daily/weekly/monthly progress in the required formats/tools. Document relevant issues identified as problems to enable root-cause analysis.

• Role Accountability: HR Proficiency – Ability to obtain updated soft and technical skills related to the job. Delivery – Perform planned activities to meet operational and development targets; utilize resources effectively; provide periodic reports detailing deviation and execution of planned tasks. Problem-Solving – Solve related problems and escalate complex operational issues. Quality – Ensure quality requirements for processes and related activities. Business Process Improvements – Coordinate well-defined written systems, policies, procedures and pursue automation opportunities where possible. Compliance – Adhere to related policies, procedures and work instructions. Health, Safety, and Environment – Ensure compliance of safety, quality, and environmental management procedures and controls within the defined area of work activity to guarantee safety and delivery of high-quality products/services.

• Academic Qualification: Bachelor Degree in Computer Science or any relevant field
• Work Experience: 2 to 4 Years
• Technical / Functional Competencies: Data Security; Encryption Tools/Techniques; Emerging Network Technology; Help Desk Technologies; Technical Tools and Products; Technology Industry Knowledge; Technology Platforms

Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.

The hub of alfanar’s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.

alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.

For more information about alfanar, please visit alfanar.com

• Not Applicable

• Full-time

• Information Technology

• Appliances, Electrical, and Electronics Manufacturing and IT Services and IT Consulting

Job Description

Network Support Specialist

Saudi Arabia

Minimum 3 Years

The Network Support Specialist will be responsible for maintaining, troubleshooting, and optimizing the organization’s network infrastructure. The role demands strong problem-solving skills, the ability to respond quickly to technical issues, and ensuring minimal downtime for business operations. The specialist will work closely with IT teams, vendors, and end-users to deliver secure and reliable network performance in line with organizational requirements.

• Monitor, support, and maintain local and wide area networks (LAN / WAN), firewalls, routers, switches, and wireless infrastructure.
• Diagnose, troubleshoot, and resolve network-related hardware, software, and connectivity issues.
• Provide Level 1 and Level 2 technical support to end-users and elevate complex issues when required.
• Configure and optimize network devices for performance, security, and reliability.
• Ensure network security through implementation of firewalls, VPNs, and access controls.
• Maintain and update network documentation, diagrams, and inventory records.
• Collaborate with system administrators, application teams, and third‑party vendors for issue resolution.
• Implement network monitoring tools to proactively identify and mitigate potential issues.
• Support periodic upgrades, migrations, and disaster recovery initiatives.
• Stay updated with emerging network technologies and recommend improvements to existing infrastructure.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 3 years of hands‑on experience in network support or administration.
• Relevant certifications such as CCNA, CCNP, CompTIA Network+ , or equivalent are highly preferred.

• Strong knowledge of TCP / IP, DNS, DHCP, routing, switching, and VLAN configuration.
• Experience with firewalls, VPNs, IDS / IPS, and other network security technologies.
• Familiarity with network monitoring tools (e.g., SolarWinds, Nagios, PRTG).
• Proficiency in troubleshooting tools such as Wireshark or similar.
• Good understanding of cloud networking concepts (AWS / Azure) is an advantage.
• Strong communication, analytical, and problem‑solving skills.
• Ability to work independently as well as in a team‑oriented environment.
• Strong documentation and reporting skills.

• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
• Provide helpful and relevant information to ensure a positive customer experience.
• Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
• Demonstrate in-depth knowledge of products or services to confidently address customer queries.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
• Leverage customer service skills to maximize the value of each customer interaction.
• Apply all acquired skills from company trainings
• Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
• Escalate unresolved issues or concerns to the Team Leader for resolution.
• Ensure the confidentiality of client and customer data.
• Follow company policies and procedures diligently.
• Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
• Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
• Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
• Perform any additional duties assigned, in alignment with the role’s scope.

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Native Arabic speaker with fluent English (written and spoken).
• 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
• Proficient in CRM software and customer support tools, with strong computer literacy
• Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
• Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
• Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
• Commitment to confidentiality and adherence to company policies and procedures.
• Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

About Us
Keeta, the international subsidiary of Meituan—the global delivery giant, is on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: "We help people eat better, live better," we are taking innovation to the global stage. Keeta has grown rapidly and is expanding into new markets, including Saudi Arabia. Keeta offers exciting opportunities to join a transformative journey shaping the future of delivery and retail. Join Keeta, explore the world.

What You'll Do

1. Design and optimize the rider training system with metrics-driven goals (new hire training pass rate, customer complaint rate, customer satisfaction, rider on-time service rate). Develop onboarding, regular training, and refresher plans; define objectives, content, delivery formats, and evaluation methods for each module.
2. Regularly conduct rider training, update rules or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.
3. Organize and implement training roll-out plans: prepare detailed training schedules, assign instructors, secure venues, and set up online tools. Coordinate design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include application operations, compliance requirements, service experience, safety and fulfillment, and reward/penalty mechanisms.

What We Need From You

1. Design and optimize the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.

What Makes This Role Exciting

1. Design and optimize the rider training system with key metrics-driven goals—new hire training pass rate, customer complaint rate, customer satisfaction, and rider on-time service rate. Develop overall plans and pacing for onboarding training, regular training, and refresher courses. Define objectives, content, delivery formats, and evaluation methods for each training module.
2. Regularly conduct rider training, promote rule updates or daily behavior guidelines for riders, manage rider equipment and other service assets, ensure daily operations, and maintain Keeta brand image.
3. Organize and implement training roll-out plans. Prepare detailed training schedules, assign instructors, secure venues, and set up online tools. Coordinate the design of online and offline class formats, hands-on simulations, and other learning activities. Training contents include application operations, compliance requirements, service experience, safety and fulfillment, and reward/penalty mechanisms.

Why Join Keeta

Keeta is redefining the future of food delivery with a bold vision and innovative spirit. As a fast-scaling brand under Meituan's global ambition, we offer a unique blend of stability and startup energy, providing growth opportunities and cross-functional experiences. Keeta is committed to building a diverse, inclusive workplace and delivering outstanding customer experiences across Hong Kong, Saudi Arabia, and beyond.

At Keeta, you'll collaborate with a passionate and pragmatic global team across more than 30 countries, bringing diverse perspectives that drive creativity and innovation. We believe diversity is our strength and pushes us to deliver better solutions for our customers and partners.

Keeta offers opportunities for personal and professional growth as the company grows. Every day presents a chance to make a meaningful impact in a dynamic environment where every contribution is valued. Together, let's build the future of food delivery.

• Entry level

• Full-time

• Other

• Software Development

Referrals increase your chances of interviewing at Keeta by 2x

We are seeking a skilledIT Support Specialist to manage and maintain our company’s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.

Key responsibilities include:

• Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.
• Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.
• Ensuring SOC 2 compliance through security and operational best practices.
• Troubleshooting software, hardware, and network issues.
• Managing user accounts, passwords, and MFA settings.
• Assisting with employee onboarding, device configuration, and training.
• Configuring and managing firewalls and enterprise Wi-Fi networks.
• Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.

Essential:

• Proven experience with Windows and macOS administration (Linux familiarity is a plus).
• Hands-on experience with MDM platforms.
• Knowledge of SOC 2 compliance requirements.
• Strong troubleshooting skills for both hardware and software.
• Experience configuring and managing enterprise Wi-Fi and firewall systems.
• Excellent communication skills for providing user support and training.
• Ability to work independently and handle multiple priorities.
• Fluent Arabic & English speaker

Preferred:

• Familiarity with identity and access management tools.
• Experience with cloud-based collaboration tools.
• Knowledge of network security best practices.

• Collaborative, growth-focused work environment.
• Opportunity to work with modern IT tools and security standards.
• Exposure to diverse operating systems and enterprise-level technologies.
• Professional development in security compliance and infrastructure management.

Company Description

Rekaz is a cutting-edge software designed to help small and medium-sized businesses streamline bookings, manage subscriptions, and optimize customer relationships through customizable pricing models. Our mission is to empower businesses with seamless, efficient, and scalable solutions.

This is a full-time role in our office at Riyadh . The Customer Success Associate will engage with customers regularly to ensure they are satisfied with our services, providing support to resolve any issues or concerns. Daily tasks include assisting customers with inquiries, tracking and analyzing customer feedback, and maintaining high levels of customer retention. Additionally, the role involves implementing customer success strategies to improve overall customer experience and satisfaction.

• Engage with customers to ensure satisfaction and resolve inquiries or concerns
• Assist customers with inquiries and provide timely support
• Track and analyze customer feedback to drive improvements
• Maintain high levels of customer retention
• Implement customer success strategies to improve overall customer experience

• Customer Engagement, Customer Support, and Customer Satisfaction skills
• Experience in Customer Retention strategies
• Strong Analytical Skills
• Excellent written and verbal communication skills
• Ability to work independently and remotely
• Experience in the technology industry is a plus

• Entry level

• Full-time

• IT System Custom Software Development