59 IT Support Specialist jobs in Riyadh

As a member of a worldwide team, you will develop your technical, professional, and personal skills within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real-world environments. This position offers the opportunity to work with leading organizations across industries such as healthcare, finance, and telecommunications. The role encourages growth and prepares you for future opportunities within the organization.

A mentor will assist you in developing your skills through various training programs, including classroom learning, e-learning, projects, and external courses. You will also become familiar with the InterSystems environment with their guidance.

• Work with the product support team to respond promptly to customer inquiries, adhering to service standards.
• Provide technical support for custom development, user-defined functions, interfaces, reports, data migration scripts, and conversions.
• Utilize debugging and troubleshooting skills to identify application issues.
• Support application support teams in troubleshooting reported issues.
• Advise partners on technical matters such as networks, configurations, and architecture.
• Assist in troubleshooting and performance analysis for reports, stored procedures, interfaces, and data migration scripts.
• Escalate unresolved issues according to policies and procedures.
• Contribute to preparing training materials and technical documentation.
• Engage in continuous improvement of customer satisfaction by gathering and escalating feedback.
• Enhance response times and communication skills.
• Participate in on-site technical training and support as needed.
• Join on-call support rotations to ensure 24/7 customer support availability.
• Support understanding of hospital workflows, if applicable.
• Assist in analyzing complex incident tickets to improve client experience.
• Provide insights to improve product robustness and usability, including testing and reporting product issues.

• Preferably experience with hospital business workflows.
• Strong knowledge of InterSystems ObjectScript, routines, stored procedures, and objects.
• Experience with IRIS tables and globals, understanding their relation to persistent classes and tables.
• Skills in diagnosing and improving performance issues in stored procedures, SQL queries, and reports, especially with Caché ObjectScript.
• Experience with web languages such as HTML and JavaScript.
• Proficiency in SQL, data analysis, and database methodologies.
• Preferably familiarity with HL7 technologies.
• Knowledge of programming languages like Java or C++.
• Experience in roles such as Developer, Quality Engineer, or Solutions Architect.
• Ability to produce technical documentation.
• Familiarity with Internet/Intranet concepts and Microsoft IIS.
• Experience with InterSystems products like IRIS and Ensemble is preferred.
• Bachelor's or Master's degree in Computer Science or equivalent.

Note: The education section appears incomplete and should be clarified or completed accordingly.

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The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
  
  

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago

Riyadh, Riyadh, Saudi Arabia 12 hours ago

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• Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
• Provide helpful and relevant information to ensure a positive customer experience.
• Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
• Demonstrate in-depth knowledge of products or services to confidently address customer queries.
• Resolve customer complaints and issues promptly, ensuring customer satisfaction.
• Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
• Leverage customer service skills to maximize the value of each customer interaction.
• Apply all acquired skills from company trainings
• Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
• Escalate unresolved issues or concerns to the Team Leader for resolution.
• Ensure the confidentiality of client and customer data.
• Follow company policies and procedures diligently.
• Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
• Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
• Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
• Perform any additional duties assigned, in alignment with the role’s scope.

• Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Native Arabic speaker with fluent English (written and spoken).
• 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
• Proficient in CRM software and customer support tools, with strong computer literacy
• Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
• Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
• Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
• Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
• Commitment to confidentiality and adherence to company policies and procedures.
• Willingness to participate in ongoing training and development to maintain up-to-date knowledge.

Application Support Specialist with 2–3 years of experience in supporting ERP systems (Microsoft Dynamics 365 - D365), with a strong focus on HR applications. The ideal candidate will provide technical support, troubleshoot issues, and ensure the smooth operation of enterprise applications, including D365 and HR platforms such as KayanHR. This role requires strong problem-solving skills, excellent communication, and a customer-focused approach. Bilingual (Arabic/English) proficiency is required.

• Application Support: Provide technical support for Microsoft Dynamics 365 (D365) and other business/HR applications (e.g., KayanHR, Procore). Troubleshoot and resolve application-related issues reported by end-users. Monitor application performance and ensure system availability.
• User Assistance: Assist end-users with application functionality, workflows, and best practices. Conduct training sessions or create user guides to improve application adoption. Diagnose and resolve technical issues related to D365 modules (e.g., Sales, Customer Service, Finance, Supply Chain). Provide hands-on support for HR systems to ensure smooth end-user operations.

• Maintain detailed documentation of support requests, resolutions, and system configurations.
• Develop knowledge base articles for common issues.
• Organize and manage training sessions with end-users.
• Work closely with cross-functional teams (IT, HR, Finance, and vendors) to deliver effective solutions.
• Participate in application upgrades, testing, and deployment activities.
• Identify opportunities to improve application performance and user experience.
• Suggest and implement process improvements to enhance support efficiency.

Education:

• Bachelor’s degree/Advanced Diploma in Information Technology, Computer Science, or a related field.

Experience:

• 2–3 years of experience in application support, particularly in HR systems and ERP applications.
• Prior experience supporting Microsoft Dynamics 365 (D365) and business applications such as KayanHR and Procore.

Technical Skills:

• Basic understanding of SQL, Power Platform (Power BI, Power Apps, Power Automate), and integration tools.
• Experience with programming tools like X+ and .NET is a plus.

Soft Skills:

• Strong problem-solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently as well as collaboratively in a team environment.

Language Skills:

• Bilingual proficiency in Arabic and English.

• Associate

• Full-time

• Information Technology

• Construction

Position: Application Support Specialist

The Application Support Specialist is responsible for providing technical and operational support for business applications. This role ensures system stability, assists end-users, resolves technical issues, and works closely with IT and business teams to enhance application performance.

• Provide daily support for internal users related to business applications.
• Monitor, troubleshoot, and resolve application-related issues in a timely manner.
• Log, track, and manage support tickets through the internal helpdesk system.
• Collaborate with software vendors or internal developers to escalate and resolve complex issues.
• Participate in testing and validation of application updates or enhancements.
• Train and guide users on the proper use of systems and features.
• Document support processes, known issues, and solutions.
• Monitor application performance and report any incidents or service disruptions.
• Assist in integrating new systems or modules in coordination with the IT team.

• Bachelor’s degree in Information Technology , Computer Science , Information Systems , or a related field.
• Minimum of 2 years of experience in application support or a similar IT support role.
• Familiarity with enterprise systems such as ERP (preferably Microsoft Dynamics 365 ).
• Proficiency in Microsoft Excel and other Office tools.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical users.
• Fluent in English (Arabic is a plus).

We are seeking a skilledIT Support Specialist to manage and maintain our company’s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.

Key responsibilities include:

• Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.
• Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.
• Ensuring SOC 2 compliance through security and operational best practices.
• Troubleshooting software, hardware, and network issues.
• Managing user accounts, passwords, and MFA settings.
• Assisting with employee onboarding, device configuration, and training.
• Configuring and managing firewalls and enterprise Wi-Fi networks.
• Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.

Essential:

• Proven experience with Windows and macOS administration (Linux familiarity is a plus).
• Hands-on experience with MDM platforms.
• Knowledge of SOC 2 compliance requirements.
• Strong troubleshooting skills for both hardware and software.
• Experience configuring and managing enterprise Wi-Fi and firewall systems.
• Excellent communication skills for providing user support and training.
• Ability to work independently and handle multiple priorities.
• Fluent Arabic & English speaker

Preferred:

• Familiarity with identity and access management tools.
• Experience with cloud-based collaboration tools.
• Knowledge of network security best practices.

• Collaborative, growth-focused work environment.
• Opportunity to work with modern IT tools and security standards.
• Exposure to diverse operating systems and enterprise-level technologies.
• Professional development in security compliance and infrastructure management.

We are seeking a skilled IT Support Specialist to manage and maintain our company's IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.

• Providing technical support for Windows and macOS systems, with basic Linux troubleshooting
• Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems
• Ensuring SOC 2 compliance through security and operational best practices
• Troubleshooting software, hardware, and network issues
• Managing user accounts, passwords, and MFA settings
• Assisting with employee onboarding, device configuration, and training
• Configuring and managing firewalls and enterprise Wi-Fi networks
• Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy

• Proven experience with Windows and macOS administration (Linux familiarity is a plus)
• Hands-on experience with MDM platforms
• Knowledge of SOC 2 compliance requirements
• Strong troubleshooting skills for both hardware and software
• Experience configuring and managing enterprise Wi-Fi and firewall systems
• Excellent communication skills for providing user support and training
• Ability to work independently and handle multiple priorities
• Fluent Arabic & English speaker

• Familiarity with identity and access management tools
• Experience with cloud-based collaboration tools
• Knowledge of network security best practices

• Collaborative, growth-focused work environment
• Opportunity to work with modern IT tools and security standards
• Exposure to diverse operating systems and enterprise-level technologies
• Professional development in security compliance and infrastructure management

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting