110 IT Support Specialist jobs in Saudi Arabia

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support
  
  

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

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The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to both internal teams and external customers. This role involves troubleshooting issues, ensuring customer satisfaction, and maintaining efficient operational processes.

• Responding to customer inquiries regarding product functionality and troubleshooting issues using various communication channels (phone, email, chat)
• Diagnosing technical issues related to software applications and hardware systems, providing solutions in a timely manner
• Documenting support interactions and maintaining records of issues and resolutions
• Assisting in the development and improvement of support processes and documentation
• Collaborating with product development teams to report recurring problems and suggesting enhancements
• Providing training to users on product features and functionalities
• Staying up-to-date with product updates and technical specifications to provide informed support

• Proven experience as a Technical Support Specialist or in a similar role
• Strong knowledge of computer systems, software applications, and hardware components
• Excellent problem-solving skills and the ability to troubleshoot complex issues
• Outstanding communication skills, both verbal and written, with a customer-centric attitude
• Ability to work independently as well as part of a team in a fast-paced environment
• Familiarity with ticketing systems and remote access tools is a plus

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Information Technology
• Industries: IT Services and IT Consulting

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As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
  
  

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

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Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago

Riyadh, Riyadh, Saudi Arabia 12 hours ago

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Required for Major companies in KSA:
(Technical Support Specialist)

1. Bachelor's degree in IT
2. Minimum 2 years experience
3. It is preferable to obtain courses in Networking and Technical Support

Company Profile:
Integration of the company created the employment of Egyptians abroad to meet the need of the Arab market in the country and all countries of employment in all disciplines. It employs new thinking and a modern scientific approach to achieve the highest levels of precision in the choice of employment, using various forms of advertising and marketing of scientific cadres with different classifications by computer through high-level advisory committees guided by opinion. The company is linked to computer network installations to obtain all information on the manpower needed at any time.

The company is registered according to the employment history filled with models showing the scientific level of certification, years of experience, willingness to travel, and immediate social circumstances. Their average salary is required to be ready at the request of the authorities and bodies, hospitals, institutions, and enterprises wishing to bring in Egyptian labor.

Disciplines required to provide highly efficient candidates and conduct interviews to select suitable candidates, provide curricula vitae, and prepare schedules for the work of final interviews with a representative of the company (client). Then, make the necessary formalities to move these workers to the client in case of scarcity of specialization or unavailability of the database. Job announcements will be made in the official newspaper Al-Ahram.

We are extracting a visa for someone who wants to travel during the three days after the completion of all their papers. If any obstacles arise, we can solve them and help them.

We are seeking a skilledIT Support Specialist to manage and maintain our company’s IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.

Key responsibilities include:

• Providing technical support for Windows and macOS systems, with basic Linux troubleshooting.
• Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems.
• Ensuring SOC 2 compliance through security and operational best practices.
• Troubleshooting software, hardware, and network issues.
• Managing user accounts, passwords, and MFA settings.
• Assisting with employee onboarding, device configuration, and training.
• Configuring and managing firewalls and enterprise Wi-Fi networks.
• Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy.

Essential:

• Proven experience with Windows and macOS administration (Linux familiarity is a plus).
• Hands-on experience with MDM platforms.
• Knowledge of SOC 2 compliance requirements.
• Strong troubleshooting skills for both hardware and software.
• Experience configuring and managing enterprise Wi-Fi and firewall systems.
• Excellent communication skills for providing user support and training.
• Ability to work independently and handle multiple priorities.
• Fluent Arabic & English speaker

Preferred:

• Familiarity with identity and access management tools.
• Experience with cloud-based collaboration tools.
• Knowledge of network security best practices.

• Collaborative, growth-focused work environment.
• Opportunity to work with modern IT tools and security standards.
• Exposure to diverse operating systems and enterprise-level technologies.
• Professional development in security compliance and infrastructure management.

We are seeking a skilled IT Support Specialist to manage and maintain our company's IT infrastructure, ensuring smooth operations across Windows, macOS, and basic Linux environments. This role involves hands-on troubleshooting, proactive system management, and providing clear, friendly, and effective technical support to employees. You will work with modern IT tools, maintain security standards, and contribute to achieving SOC 2 compliance.

• Providing technical support for Windows and macOS systems, with basic Linux troubleshooting
• Configuring, monitoring, and maintaining MDM (Mobile Device Management) systems
• Ensuring SOC 2 compliance through security and operational best practices
• Troubleshooting software, hardware, and network issues
• Managing user accounts, passwords, and MFA settings
• Assisting with employee onboarding, device configuration, and training
• Configuring and managing firewalls and enterprise Wi-Fi networks
• Administering Google Workspace, including user provisioning, resource access, and organizational hierarchy

• Proven experience with Windows and macOS administration (Linux familiarity is a plus)
• Hands-on experience with MDM platforms
• Knowledge of SOC 2 compliance requirements
• Strong troubleshooting skills for both hardware and software
• Experience configuring and managing enterprise Wi-Fi and firewall systems
• Excellent communication skills for providing user support and training
• Ability to work independently and handle multiple priorities
• Fluent Arabic & English speaker

• Familiarity with identity and access management tools
• Experience with cloud-based collaboration tools
• Knowledge of network security best practices

• Collaborative, growth-focused work environment
• Opportunity to work with modern IT tools and security standards
• Exposure to diverse operating systems and enterprise-level technologies
• Professional development in security compliance and infrastructure management

• Entry level

• Full-time

• Information Technology

• IT Services and IT Consulting

Join to apply for the Customer Support Specialist role at Talent 360 ME.

About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

• Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
• Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
• Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

• Entry level

• Full-time

• Other

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