343 IT Support Specialist jobs in Saudi Arabia

Location:
Riyadh, Saudi Arabia.

Employment Type:
Full-time

We are seeking a skilled and proactive
IT Support Engineer (Level 1 & Level 2)
to join our dynamic team. The ideal candidate will have a strong technical foundation, proven hands-on experience in IT support, and a customer-focused approach to delivering high-quality service to end-users across multiple environments.

Responsibilities

• Provide
  L1 and L2 support
  for hardware, software, and network issues across 500+ end-users.
• Troubleshoot, maintain, and upgrade
  PCs, laptops, printers (network & local), and telephony systems (VoIP, analog, PBX, AP firmware upgrades).
• Set up, configure, and monitor
  CCTV and security systems.
• Support
  network infrastructure
  (routers, switches, firewalls, access points), including configuration and diagnostics.
• Troubleshoot and resolve issues with
  Microsoft Office (Word, Excel, PowerPoint, Outlook), MS Teams, and other enterprise applications.
• Provide remote support via tools such as
  TeamViewer, AnyDesk, Windows Remote Desktop, Quick Assist.
• Manage
  cPanel email accounts
  and troubleshoot SMTP/IMAP/POP issues, as well as SPF/DKIM configurations for secure delivery.
• Support
  LAN/WAN, IP addressing, DHCP/DNS, firewall settings, and VPN access
  for remote users.
• Perform
  Active Directory and Group Policy tasks
  (user/group management, access rights, security policies).
• Implement and maintain
  endpoint security solutions (antivirus, EDR, compliance checks).
• Track IT assets, manage decommissioning securely, and document technical procedures and troubleshooting steps.
• Ensure adherence to
  SLAs, KPIs, and ITIL-based service management practices.

Qualifications

• Bachelor's degree
  in Information Technology, Computer Science, or a related field.
• 2–3 years of hands-on IT support/helpdesk experience
  (Level 1 & Level 2).
• Strong knowledge of
  hardware, infrastructure, and enterprise applications troubleshooting.
• Practical experience supporting
  200+ end-users
  in multi-site or remote-enabled environments.
• Familiarity with
  cloud computing concepts and platforms.
• Strong interpersonal, communication (written and spoken English), and organizational skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional certifications
  such as CompTIA A+ are highly recommended.

Company Description

Tamkeen Talents Co. is an innovative recruitment and human resources management solutions company. We are dedicated to innovation and excellence in our field, providing cutting-edge solutions to our clients in the areas of recruitment and HR management.

Role Description

This is a full-time, on-site role for an Information Technology Help Desk Support. The primary responsibilities include providing technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The role involves responding to queries either in person or remotely, troubleshooting network issues. Additionally, the candidate will install, modify, and repair computer hardware and software, as well as provide customer service to end-users.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field
• 0–1 year of relevant IT support experience
• Basic knowledge of Windows operating systems and networking (TCP/IP, DNS, DHCP)
• Strong Customer Service skills to assist users effectively
• Excellent problem-solving abilities and attention to details
• Eagerness to learn and grow in IT and system administration

Job Responsibilities

• Install, configure, and update software and hardware
• Troubleshoot hardware, software, and network issues
• Provide daily helpdesk support to end-users (onsite & remote)
• Assist with user account management (password resets, emails, etc.)
• Support the IT team with documentation, inventory, and system monitoring

Job Purpose

The IT Desk Support Specialist is responsible for providing technical assistance and support to end-users for hardware, software, network, and system issues. The role ensures timely resolution of IT service requests and incidents while maintaining high levels of customer satisfaction and adherence to IT policies and procedures.

Principal Accountabilities

• Adhere to organizational policies and procedures to ensure compliance and maintain a productive work environment.
• Implement and uphold safety and security protocols to protect employees and company assets.
• Act as the first point of contact for IT-related issues via phone, email, chat, or ticketing system.
• Provide technical support for desktops, laptops, printers, mobile devices, and other IT equipment.
• Install, configure, and troubleshoot operating systems, applications, and software packages.
• Support end-users in Microsoft 365, Active Directory, and collaboration tools.
• Monitor, prioritize, and resolve incidents and service requests within agreed Service Level Agreements (SLAs).
• Escalate unresolved or complex issues to higher-level IT support teams.
• Maintain accurate documentation of issues, solutions, and knowledge base articles.
• Assist with user account creation, access management, and password resets.
• Support IT asset management, including hardware and software inventory tracking.
• Ensure compliance with IT security policies and procedures.
• Perform additional duties as required to support the team and overall business objectives.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• ITIL Foundation certification is an added advantage.

Experience

• 2 to 4 years of experience in IT support, helpdesk, or a related role.

Skills and Competencies

• Communication
• Teamwork
• Software & Windows Troubleshooting
• Hardware Troubleshooting
• Networking
• Microsoft 365
• ITIL Practices

The Support Specialist provides technical and operational support to vendors. This role is responsible for resolving support requests quickly and maintaining high satisfaction levels by troubleshooting issues and keeping support documentation up-to-date.

• Respond to support tickets.

• Troubleshoot and resolve issues.

• Escalate complex issues as needed.

• Excellent communication skills, with the ability to guide users patiently
• Self-motivated with a drive for career growth in a tech startup
• Availability to work specified hours, including rotating weekends and holidays
• A college or university degree
• 1-3 years of professional or internship experience
• A positive attitude and eagerness to help customers
• Bonus for experience in customer support, technical education, account management, or writing

المسمى الوظيفي: أخصائي دعم ومتابعة

الموقع:
منطقة عسير، المملكة العربية السعودية

ملخص الوظيفة :

نبحث عن أخصائي دعم ومتابعة يتمتع بالحيوية والدقة للانضمام إلى فريقنا في منطقة عسير

سيكون المرشح المثالي مسؤولًا عن متابعة تنفيذ خطط التفتيش ودعم الفرق الميدانية في التغلب على التحديات التشغيلية.

المهام الوظيفية :

• المشاركة في تقديم الحلول التصحيحية لعملية التفتيش.
• المتابعة اليومية لتنفيذ خطة التفتيش المعتمدة.
• التأكد من تطبيق إجراءات التفتيش اليومية.
• الدعم والتنسيق لتنفيذ الحملات التفتيشية.
• دعم المراقبين في تسهيل معوقات العمل الميداني.
• متابعة حركة المراقبين ورصد حالات المخالفة.

المهارات المطلوبة :

• بكالوريوس في إدارة الأعمال، الإدارة المكتبية، أو علوم الحاسب
• ي
  خصص سلامة الأغذية أو حماية البيئة لمن لديهم خبرة إداري
• يفضل خبرة سنة وما فوق
• مهارات حل المشكلات واتخاذ القرارات
• القدرة على التعامل مع مختلف الشخصيات
• مهارات التواصل والمرونة في بيئة العمل

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.

Qualifications:

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script:
  Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals:
  understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting:
  Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.

About InterSystems

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide. For more information, please visitInterSystems.com .

Join to apply for the Technical Support Specialist role at InterSystems

Continue with Google Continue with Google

Join to apply for the Technical Support Specialist role at InterSystems

As a member of a worldwide team, you will develop your technical, professional, and personal skills, within an environment of teamwork, cooperation, and fun. You will help developers from our technology partners create and support their applications in real world environments. You will have the opportunity to work with some of the world’s leading organizations in healthcare, finance, telecommunications, and other industries. This position will also encourage and prepare you to take on other growth opportunities within the organization.

A mentor will help you identify and develop your technical, professional, and personal skills for a successful technical career. Depending on your level of experience the training program can include classroom learning, e-learning, projects, and external courses. Your mentor will also help you familiarize you with the InterSystems environment.

Responsibilities:

• Ready to work with the product support team.
• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for custom development, user defined functions, interfaces, reports, extracts, data migration scripts and conversions.
• High debugging and troubleshooting skills to identify the application issues.
• Supporting the application support team troubleshooting the reported issues.
• Provide advice and best practices to Partners for technical areas such as networks, configurations, architectures etc.
• Provide technical support for troubleshooting and performance analysis for reports, stored procedures, interfaces, conversions, data migration scripts and user defined functions.
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Participate of preparing training materials for technical courses such as system custom development or reporting.
• Participate of preparing of technical documentation such as reference materials, installation instructions, user guides, knowledge-based articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required.
• Participate in on-site technical support if required.
• Participate in the on call support 24-hour roster service, to ensure support is always available for our customers.
• Preferably experience with Hospital’s business workflows.
• Support the application specialist in analysing complex root causes of incident tickets. The goal is to improve the client’s experience with the system by resolving issues effectively and efficiently.
• Assist the Product and Implementation teams by providing insights to make the product more consistent, robust, and user-friendly. Support them by reporting and testing product tickets when needed to improve the client experience.
  
  

• Preferably experience with Hospital’s business workflows.
• Preferably strong Knowledge in InterSystems Object Script: Experience in working with and troubleshooting routines, stored procedures, and objects.
• Preferably Expertise in IRIS Tables and Globals: understanding of how persistent classes and tables relate to globals, including default global mapping and manual mappings.
• Performance Troubleshooting: Skilled in diagnosing and improving performance issues in stored procedures, SQL queries, and data extracts or reports, especially those using Caché ObjectScript.
• Experience of web-oriented languages, including HTML, and Java script.
• Experience with SQL, data analysis and database methodologies
• Preferably experience with HL7 technologies.
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer, and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well-versed in Internet / Intranet concepts and Microsoft IIS.
• Preferably experience within InterSystems products (IRIS, Ensemble) is required.
• BS or MS in Computer Science or equivalent.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology
• Industries Software Development

Referrals increase your chances of interviewing at InterSystems by 2x

Continue with Google Continue with Google

Continue with Google Continue with Google

Riyadh, Riyadh, Saudi Arabia SAR10,000 - SAR18,000 1 month ago

Riyadh, Riyadh, Saudi Arabia 12 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.