125 IT Professional jobs in Riyadh

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help us shape the future of communications by:

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.

• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.

• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.

• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.

• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.

• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.

• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.

• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.

What you'll bring:

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.

• Proven track record in building and scaling professional services or customer success functions.

• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.

• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.

• Strong strategic thinking, with the ability to balance vision with operational execution.

• Excellent stakeholder management and communication skills, with a background in executive-level advisory.

• Regional knowledge of the Saudi and broader MEA market is a strong advantage.

• Arabic language proficiency is a plus

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 Business Days per year working from anywhere in the world!

• Paid leave for new parents

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Job Description

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

Job Description

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help Us Shape The Future Of Communications By

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.
• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.
• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.
• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.
• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.
• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.
• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.
  
  

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
• Proven track record in building and scaling professional services or customer success functions.
• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.
• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
• Strong strategic thinking, with the ability to balance vision with operational execution.
• Excellent stakeholder management and communication skills, with a background in executive-level advisory.
• Regional knowledge of the Saudi and broader MEA market is a strong advantage.
• Arabic language proficiency is a plus
  
  

• Competitive salary and bonus
• Unifonic share scheme (we are all owners!)
• 30 holiday days after the first anniversary
• Your Birthday off!
• Spend up to 25 Business Days per year working from anywhere in the world!
• Paid leave for new parents

• Seniority level Director

• Employment type Full-time

• Job function Consulting, Information Technology, and Sales

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Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help us shape the future of communications by:

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.

• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.

• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.

• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.

• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.

• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.

• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.

• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.

What you'll bring:

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.

• Proven track record in building and scaling professional services or customer success functions.

• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.

• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.

• Strong strategic thinking, with the ability to balance vision with operational execution.

• Excellent stakeholder management and communication skills, with a background in executive-level advisory.

• Regional knowledge of the Saudi and broader MEA market is a strong advantage.

• Arabic language proficiency is a plus

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 Business Days per year working from anywhere in the world!

• Paid leave for new parents

# Professional Services Director

Riyadh, Riyadh Province, Saudi Arabia Marketing & Operations

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space revolutionizing business communication. Our team of 500 passionate Unifones is dedicated to providing exceptional experiences to over 5,000 customer-centric companies.

We foster a fun, collaborative environment that encourages creativity and innovation. As shareholders, we are more than just communicators; we are Unifones. Join us and be part of something big!

The Director of Professional Services will establish and expand our Professional Services practice to accelerate customer adoption, drive value, and embed Unifonic's platform across various domains. The ideal candidate will have extensive consultancy experience and a strong background in managing large-scale digital transformation projects involving technology, customer engagement, and AI.

This role involves building and leading a high-impact team across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member, you will shape the vision, operating model, and delivery methodology of our services-as-a-software practice, helping clients unlock the full potential of our platform.

• Defining the long-term vision and operating model for Unifonic's Professional Services aligned with product strategy and GTM priorities.
• Recruiting, leading, and inspiring a cross-functional team of consultants, solution architects, CX specialists, and project managers.
• Delivering high-impact engagements that accelerate platform adoption and deliver measurable outcomes.
• Designing and packaging a portfolio of services across integration, digital strategy, and customer journey transformation.
• Leading client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.
• Collaborating with sales, product, engineering, and channel partners for seamless implementation and maximum customer value.
• Building scalable delivery methodologies, knowledge assets, and KPIs to ensure service excellence.
• Serving as a trusted advisor to senior stakeholders, translating business objectives into actionable initiatives.

What you'll bring:

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.
• Proven ability to build and scale professional services or customer success teams.
• Experience delivering complex projects involving technology integration, marketing automation, or CX transformation.
• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.
• Strong strategic thinking with operational execution skills.
• Excellent stakeholder management and communication skills, with experience advising executives.
• Regional knowledge of the Saudi and broader MEA markets is advantageous. Arabic proficiency is a plus.

As a Unifone, you'll receive:

• Competitive salary and bonus
• Unifonic share scheme (we are all owners!)
• 30 holiday days after the first anniversary
• Your Birthday off!
• Up to 25 business days per year working from anywhere
• Paid parental leave

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help us shape the future of communications by:

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.

• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.

• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.

• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.

• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.

• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.

• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.

• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.

What you'll bring:

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.

• Proven track record in building and scaling professional services or customer success functions.

• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.

• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.

• Strong strategic thinking, with the ability to balance vision with operational execution.

• Excellent stakeholder management and communication skills, with a background in executive-level advisory.

• Regional knowledge of the Saudi and broader MEA market is a strong advantage.

• Arabic language proficiency is a plus

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 Business Days per year working from anywhere in the world!

• Paid leave for new parents

Proudly voted a Great Place to Work, we are a dynamic startup in the SaaS space that is revolutionizing the way businesses communicate. Our team is made up of 500 energetic and passionate Unifones who are dedicated to delivering the best possible experience to 5000+ customer-centric companies.

We pride ourselves on our fun and collaborative work environment, where creativity and new ideas are constantly encouraged. As shareholders in the business, we’re so much more than a group of passionate communicators. We are Unifones. Join our team and be a part of something big!

The Director of Professional Services will be responsible for establishing and scaling its Professional Services practice. This strategic role is designed to accelerate customer adoption, drive value realization, and embed Unifonic’s platform across multiple business domains. The ideal candidate will combine deep consultancy experience with a strong background in managing large-scale digital transformation projects across technology, customer engagement, and AI.

The role will build and lead a high-impact team of experts across technical integration, marketing use case implementation, customer journey design, contact center automation, and AI-driven optimization. As a founding member of this function, the Head of Professional Services will shape the vision, operating model, and delivery methodology of a services-as-a-software practice, helping clients unlock the full potential of Unifonic’s platform.

Help us shape the future of communications by:

• Define the long-term vision and operating model for Unifonic’s Professional Services function aligned with product strategy and GTM priorities.

• Recruit, lead, and inspire a cross-functional team of consultants, solution architects, CX specialists, and project managers.

• Deliver high-impact engagements that accelerate platform adoption and deliver measurable outcomes across marketing, customer service, and operations.

• Design and package a portfolio of services across integration, digital strategy, and customer journey transformation.

• Lead client-facing projects focused on AI-driven automation, contact center modernization, and data-led personalization.

• Work closely with sales, product, engineering, and channel partners to ensure seamless implementation and maximum customer value.

• Build scalable delivery methodologies, knowledge assets, and KPIs to measure success and ensure service excellence.

• Serve as a trusted advisor to senior customer stakeholders, translating business objectives into actionable transformation initiatives.

What you'll bring:

• 12+ years of experience in consultancy, digital transformation, or technology services, preferably in SaaS, marketing tech, or customer engagement platforms.

• Proven track record in building and scaling professional services or customer success functions.

• Experience delivering complex, multi-stakeholder projects involving technology integration, marketing automation, or CX transformation.

• Exposure to marketing and advertising ecosystems, CRM, contact center solutions, and AI/ML technologies.

• Strong strategic thinking, with the ability to balance vision with operational execution.

• Excellent stakeholder management and communication skills, with a background in executive-level advisory.

• Regional knowledge of the Saudi and broader MEA market is a strong advantage.

• Arabic language proficiency is a plus

As a Unifone you’ll receive a range of benefits:

• Competitive salary and bonus

• Unifonic share scheme (we are all owners!)

• 30 holiday days after the first anniversary

• Your Birthday off!

• Spend up to 25 Business Days per year working from anywhere in the world!

• Paid leave for new parents

Company Description

Anoosh is a distinguished Saudi brand specializing in preparing luxury chocolates,

daily baked goods and special favors for hospitality and events.

Founded in 2003 by Abdullah Al-Munif, the first branch was in Khurais Plaza, Riyadh. Today, Anoosh has expanded to 75 branches across the kingdom, growing approximately 20% annually.

Anoosh offers high-quality products, an exceptional customer experience, and distinctive tastes. It also provides exclusive products imported from various countries worldwide.

A Technical Support Specialist plays a vital role in ensuring the smooth operation of technical systems within the company. Their responsibilities include:

• Handling customer technical support cases via phone and email
• Updating the company website with tech tips and brief documents
• Assessing system potential by evaluating compatibility of new programs with existing ones
• Improving existing programs by reviewing objectives, specifications, and proposed changes
• Maintaining system functionality through testing computer components
• Achieving system objectives by collecting data, evaluating options, and recommending actions
• Maintaining client confidentiality and trust
• Preparing user reference materials and operation instructions

Experience in a retail company is preferred.

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.