Assistant Manager - Guest Services & Entry Operations

Riyadh, Riyadh Six Flags Qiddiya City and Aquarabia

Posted 15 days ago

Job Viewed

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Job Description

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

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Assistant Manager - Guest Services & Entry Operations

Riyadh, Riyadh Six Flags Qiddiya City

Posted 20 days ago

Job Viewed

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Job Description

Assistant Manager - Guest Services & Entry Operations

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

Requirements
  • High school diploma or equivalent required.
  • Additional certification or training in hospitality, operations, or customer service is preferred.
  • 3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.
Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

This job posting appears to be active, with no clear indication of expiration.

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Senior Director Agile Program Management - Travel & Hospitality

Riyadh, Riyadh Publicis Sapient

Posted today

Job Viewed

Tap Again To Close

Job Description

Senior Director Agile Program Management - Travel & Hospitality

Join to apply for the Senior Director Agile Program Management - Travel & Hospitality role at Publicis Sapient

Senior Director Agile Program Management - Travel & Hospitality

Join to apply for the Senior Director Agile Program Management - Travel & Hospitality role at Publicis Sapient

Job Description

As Senior Program Director, you will lead large-scale, multi-dimensional initiatives enabling your clients Digital Business Transformation. You will partner with senior client executives and ultimately be accountable for the overall strategic shaping, planning, implementation, and effectiveness of work for client engagements. You will guide globally distributed teams to deliver successful software outputs and meaningful business outcomes for clients while influencing change

Job Description

As Senior Program Director, you will lead large-scale, multi-dimensional initiatives enabling your clients Digital Business Transformation. You will partner with senior client executives and ultimately be accountable for the overall strategic shaping, planning, implementation, and effectiveness of work for client engagements. You will guide globally distributed teams to deliver successful software outputs and meaningful business outcomes for clients while influencing change

Qualifications

Your Skills & Experience:

  • Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements
  • Experience in the Travel & Hospitality industry or has experience working on projects related to this sector.
  • Program management experience in scaled digital implementation leading high performing teams within IT and consulting environment
  • Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work
  • Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data
  • Comfortable with C-suite reporting relationships and presenting to C-level executives, senior business leaders, and technology leaders
  • Knowledge of best practices in design thinking/user-centered design (e.g., user research, hypothesis-driven development, prototyping, and usability testing)
  • Experience with a variety of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe etc.), waterfall, and hybrid
  • Effective leadership, analytical skills, and negotiation skills
  • Effective conflict resolution skills

Additional Information

Set Yourself Apart With

Fostering innovation and creative problem solving backed by a strategic fact-base

  • A passion for creating unprecedented customer experiences and innovative digital businesses
  • Experience in engaging and coaching c-level clients in highly strategic, critical business initiatives
  • Published thought leadership that pushes an industry leading POV on industry sector, technology, delivery, or organizational evolution
  • Deep experience in one or more of our industry verticals
  • CSM, CPSO, SAFe certified

A successful candidate acts as a fair and trusted strategic advisor for clients. You solve problems quickly – but for the long term, by leading teams to have a measurable impact on the client’s business. Your breadth and depth of highly strategic execution and political savviness enables you to effortlessly traverse complex organizations and supplier landscapes

Company Description

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Project Management and Information Technology
  • Industries IT Services and IT Consulting

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Senior Director Agile Program Management - Travel & Hospitality

Riyadh, Riyadh Publicisgroupe

Posted today

Job Viewed

Tap Again To Close

Job Description

Company description

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.


Overview

As Senior Program Director, you will lead large-scale, multi-dimensional initiatives enabling your clients Digital Business Transformation. You will partner with senior client executives and ultimately be accountable for the overall strategic shaping, planning, implementation, and effectiveness of work for client engagements. You will guide globally distributed teams to deliver successful software outputs and meaningful business outcomes for clients while influencing change


Responsibilities

Your Impact:

Act as the primary Engagement Lead for delivery of large-scale and complex programs for client’s digital business or engineering transformation programs

• Facilitate internal teams and advise clients to connecting solutions and integrating processes to ensure program development is in line with broader goals and objectives of the program

• Define processes and tools needed by teams across all programs enabling successful program implementation and delivery

• Provide guidance on consistent application of project management methodologies that align with strategic plans

• Partner with clients to plan, evolve, and formulate a customer-focused digital business transformation (DBT) strategy; seed, estimate, and facilitate budget planning for value based digital business transformation engagements

• Track and evaluate the delivery metrics of the product teams within the engagement and facilitate continuous improvement to improve flow, quality, and value realization

• Act as a trusted strategic advisor to clients to transform their business by guiding internal leaders and external senior stakeholders on engineering and digital business transformation methods and approaches

• Own or liaise with the Executive PMO to communicate program executional metrics, risks, issues, and dependencies

• Articulate engagement commercial metrics including client outcomes, leakage, burn rate, revenue & margins, etc. to support account health and drive account-level planning within the industry vertical

• Deliver thought-leadership around industry, process, PMO, delivery, and technology on behalf of the organization


Qualifications

Your Skills & Experience:

• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements

• Experience in the Travel & Hospitality industry or has experience working on projects related to this sector.

• Program management experience in scaled digital implementation leading high performing teams within IT and consulting environment

• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work

• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data

• Comfortable with C-suite reporting relationships and presenting to C-level executives, senior business leaders, and technology leaders

• Knowledge of best practices in design thinking/user-centered design (e.g., user research, hypothesis-driven development, prototyping, and usability testing)

• Experience with a variety of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe etc.), waterfall, and hybrid

• Effective leadership, analytical skills, and negotiation skills

• Effective conflict resolution skills


Additional information

Set Yourself Apart With:

Fostering innovation and creative problem solving backed by a strategic fact-base

• A passion for creating unprecedented customer experiences and innovative digital businesses

• Experience in engaging and coaching c-level clients in highly strategic, critical business initiatives

• Published thought leadership that pushes an industry leading POV on industry sector, technology, delivery, or organizational evolution

• Deep experience in one or more of our industry verticals

• CSM, CPSO, SAFe certified

A successful candidate acts as a fair and trusted strategic advisor for clients. You solve problems quickly – but for the long term, by leading teams to have a measurable impact on the client’s business. Your breadth and depth of highly strategic execution and political savviness enables you to effortlessly traverse complex organizations and supplier landscapes

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Senior Director Agile Program Management - Travel & Hospitality

Riyadh, Riyadh Publicis Groupe

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Description

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

As Senior Program Director, you will lead large-scale, multi-dimensional initiatives enabling your clients Digital Business Transformation. You will partner with senior client executives and ultimately be accountable for the overall strategic shaping, planning, implementation, and effectiveness of work for client engagements. You will guide globally distributed teams to deliver successful software outputs and meaningful business outcomes for clients while influencing change

Responsibilities

Your Impact:

Act as the primary Engagement Lead for delivery of large-scale and complex programs for client’s digital business or engineering transformation programs

• Facilitate internal teams and advise clients to connecting solutions and integrating processes to ensure program development is in line with broader goals and objectives of the program

• Define processes and tools needed by teams across all programs enabling successful program implementation and delivery

• Provide guidance on consistent application of project management methodologies that align with strategic plans

• Partner with clients to plan, evolve, and formulate a customer-focused digital business transformation (DBT) strategy; seed, estimate, and facilitate budget planning for value based digital business transformation engagements

• Track and evaluate the delivery metrics of the product teams within the engagement and facilitate continuous improvement to improve flow, quality, and value realization

• Act as a trusted strategic advisor to clients to transform their business by guiding internal leaders and external senior stakeholders on engineering and digital business transformation methods and approaches

• Own or liaise with the Executive PMO to communicate program executional metrics, risks, issues, and dependencies

• Articulate engagement commercial metrics including client outcomes, leakage, burn rate, revenue & margins, etc. to support account health and drive account-level planning within the industry vertical

• Deliver thought-leadership around industry, process, PMO, delivery, and technology on behalf of the organization

Qualifications

Your Skills & Experience:

• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements

• Experience in the Travel & Hospitality industry or has experience working on projects related to this sector.

• Program management experience in scaled digital implementation leading high performing teams within IT and consulting environment

• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work

• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data

• Comfortable with C-suite reporting relationships and presenting to C-level executives, senior business leaders, and technology leaders

• Knowledge of best practices in design thinking/user-centered design (e.g., user research, hypothesis-driven development, prototyping, and usability testing)

• Experience with a variety of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe etc.), waterfall, and hybrid

• Effective leadership, analytical skills, and negotiation skills

• Effective conflict resolution skills

Additional Information

Set Yourself Apart With:

Fostering innovation and creative problem solving backed by a strategic fact-base

• A passion for creating unprecedented customer experiences and innovative digital businesses

• Experience in engaging and coaching c-level clients in highly strategic, critical business initiatives

• Published thought leadership that pushes an industry leading POV on industry sector, technology, delivery, or organizational evolution

• Deep experience in one or more of our industry verticals

• CSM, CPSO, SAFe certified

A successful candidate acts as a fair and trusted strategic advisor for clients. You solve problems quickly – but for the long term, by leading teams to have a measurable impact on the client’s business. Your breadth and depth of highly strategic execution and political savviness enables you to effortlessly traverse complex organizations and supplier landscapes

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Senior Director Agile Program Management - Travel & Hospitality

Riyadh, Riyadh Publicis Groupe

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Description

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Job Description

As Senior Program Director, you will lead large-scale, multi-dimensional initiatives enabling your clients Digital Business Transformation. You will partner with senior client executives and ultimately be accountable for the overall strategic shaping, planning, implementation, and effectiveness of work for client engagements. You will guide globally distributed teams to deliver successful software outputs and meaningful business outcomes for clients while influencing change

Responsibilities

Your Impact:

Act as the primary Engagement Lead for delivery of large-scale and complex programs for client’s digital business or engineering transformation programs

• Facilitate internal teams and advise clients to connecting solutions and integrating processes to ensure program development is in line with broader goals and objectives of the program

• Define processes and tools needed by teams across all programs enabling successful program implementation and delivery

• Provide guidance on consistent application of project management methodologies that align with strategic plans

• Partner with clients to plan, evolve, and formulate a customer-focused digital business transformation (DBT) strategy; seed, estimate, and facilitate budget planning for value based digital business transformation engagements

• Track and evaluate the delivery metrics of the product teams within the engagement and facilitate continuous improvement to improve flow, quality, and value realization

• Act as a trusted strategic advisor to clients to transform their business by guiding internal leaders and external senior stakeholders on engineering and digital business transformation methods and approaches

• Own or liaise with the Executive PMO to communicate program executional metrics, risks, issues, and dependencies

• Articulate engagement commercial metrics including client outcomes, leakage, burn rate, revenue & margins, etc. to support account health and drive account-level planning within the industry vertical

• Deliver thought-leadership around industry, process, PMO, delivery, and technology on behalf of the organization

Qualifications

Your Skills & Experience:

• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements

• Experience in the Travel & Hospitality industry or has experience working on projects related to this sector.

• Program management experience in scaled digital implementation leading high performing teams within IT and consulting environment

• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work

• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data

• Comfortable with C-suite reporting relationships and presenting to C-level executives, senior business leaders, and technology leaders

• Knowledge of best practices in design thinking/user-centered design (e.g., user research, hypothesis-driven development, prototyping, and usability testing)

• Experience with a variety of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe etc.), waterfall, and hybrid

• Effective leadership, analytical skills, and negotiation skills

• Effective conflict resolution skills

Additional Information

Set Yourself Apart With:

Fostering innovation and creative problem solving backed by a strategic fact-base

• A passion for creating unprecedented customer experiences and innovative digital businesses

• Experience in engaging and coaching c-level clients in highly strategic, critical business initiatives

• Published thought leadership that pushes an industry leading POV on industry sector, technology, delivery, or organizational evolution

• Deep experience in one or more of our industry verticals

• CSM, CPSO, SAFe certified

A successful candidate acts as a fair and trusted strategic advisor for clients. You solve problems quickly – but for the long term, by leading teams to have a measurable impact on the client’s business. Your breadth and depth of highly strategic execution and political savviness enables you to effortlessly traverse complex organizations and supplier landscapes

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Design Manager - Hotel (ENT637)

Riyadh, Riyadh Qiddiya Investment Company

Posted today

Job Viewed

Tap Again To Close

Job Description

Qiddiya Investment Company is at the forefront of creating an exceptional cultural and entertainment destination, and we are seeking a Senior Interior Design Manager specializing in Hotels to join our dynamic team. In this pivotal role, you will lead the design and execution of unique and luxurious hotel interiors that reflect the brand's identity and enhance the guest experience.

The ideal candidate will possess extensive experience in hotel interior design, a strong aesthetic sense, and a proven ability to deliver projects that align with the Qiddiya vision. You will collaborate closely with various departments, including architecture and engineering, to produce spaces that not only look impressive but also function seamlessly.

Responsibilities
  • Lead and manage the interior design process for hotel projects from conceptualization to execution.
  • Review design concepts that embody luxury, comfort, and functionality.
  • Work alongside stakeholders to align design proposals with strategic goals and guest expectations.
  • Conduct site visits and design reviews during construction phases to ensure compliance with design specifications.
  • Select materials, furnishings, and lighting that enhance the hotel’s aesthetic and meet operational needs.
  • Build and maintain relationships with external design consultants and contractors to guarantee project quality and timelines.
  • Mentor and provide guidance to junior designers, encouraging professional growth and innovative thinking within the team.
  • Oversee project budgets to ensure financial viability while delivering outstanding design outcomes.
  • Stay updated on the latest trends in hotel design and implement best practices in all projects.
  • Implement sustainable design principles to enhance the project's environmental alignment.
  • Bachelor's degree in Interior Design, Architecture, or a related field.
  • 9-12 years of demonstrated experience in interior design, specifically within the hotel industry.
  • A robust portfolio showcasing a range of successful hotel projects.
  • Proficient in design software such as AutoCAD, SketchUp, and Adobe Creative Suite.
  • Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
  • Excellent communication and interpersonal skills for effective collaboration across teams.
  • Creative problem-solving skills with attention to detail and quality.
  • Understanding of sustainable practices and a commitment to incorporating them into design solutions.
  • Passion for hospitality and a vision for creating unique guest experiences through design.
  • Ability to adapt to a fast-paced and evolving work environment.

Comprehensive benefits package

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This advertiser has chosen not to accept applicants from your region.
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Senior Interior Design Manager - Hotel (ENT637)

Riyadh, Riyadh Qiddiya Investment Company

Posted today

Job Viewed

Tap Again To Close

Job Description

Qiddiya Investment Company is at the forefront of creating an exceptional cultural and entertainment destination, and we are seeking a Senior Interior Design Manager specializing in Hotels to join our dynamic team. In this pivotal role, you will lead the design and execution of unique and luxurious hotel interiors that reflect the brand's identity and enhance the guest experience.

The ideal candidate will possess extensive experience in hotel interior design, a strong aesthetic sense, and a proven ability to deliver projects that align with the Qiddiya vision. You will collaborate closely with various departments, including architecture and engineering, to produce spaces that not only look impressive but also function seamlessly.

Responsibilities
  • Lead and manage the interior design process for hotel projects from conceptualization to execution.
  • Review design concepts that embody luxury, comfort, and functionality.
  • Work alongside stakeholders to align design proposals with strategic goals and guest expectations.
  • Conduct site visits and design reviews during construction phases to ensure compliance with design specifications.
  • Select materials, furnishings, and lighting that enhance the hotel’s aesthetic and meet operational needs.
  • Build and maintain relationships with external design consultants and contractors to guarantee project quality and timelines.
  • Mentor and provide guidance to junior designers, encouraging professional growth and innovative thinking within the team.
  • Oversee project budgets to ensure financial viability while delivering outstanding design outcomes.
  • Stay updated on the latest trends in hotel design and implement best practices in all projects.
  • Implement sustainable design principles to enhance the project's environmental alignment.
  • Bachelor's degree in Interior Design, Architecture, or a related field.
  • 9-12 years of demonstrated experience in interior design, specifically within the hotel industry.
  • A robust portfolio showcasing a range of successful hotel projects.
  • Proficient in design software such as AutoCAD, SketchUp, and Adobe Creative Suite.
  • Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
  • Excellent communication and interpersonal skills for effective collaboration across teams.
  • Creative problem-solving skills with attention to detail and quality.
  • Understanding of sustainable practices and a commitment to incorporating them into design solutions.
  • Passion for hospitality and a vision for creating unique guest experiences through design.
  • Ability to adapt to a fast-paced and evolving work environment.

Comprehensive benefits package

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Senior Interior Design Manager - Hotel (ENT637)

Riyadh, Riyadh Qiddiya Investment Company

Posted today

Job Viewed

Tap Again To Close

Job Description

Qiddiya Investment Company is at the forefront of creating an exceptional cultural and entertainment destination, and we are seeking a Senior Interior Design Manager specializing in Hotels to join our dynamic team. In this pivotal role, you will lead the design and execution of unique and luxurious hotel interiors that reflect the brand's identity and enhance the guest experience.

The ideal candidate will possess extensive experience in hotel interior design, a strong aesthetic sense, and a proven ability to deliver projects that align with the Qiddiya vision. You will collaborate closely with various departments, including architecture and engineering, to produce spaces that not only look impressive but also function seamlessly.

Responsibilities
  • Lead and manage the interior design process for hotel projects from conceptualization to execution.
  • Review design concepts that embody luxury, comfort, and functionality.
  • Work alongside stakeholders to align design proposals with strategic goals and guest expectations.
  • Conduct site visits and design reviews during construction phases to ensure compliance with design specifications.
  • Select materials, furnishings, and lighting that enhance the hotel’s aesthetic and meet operational needs.
  • Build and maintain relationships with external design consultants and contractors to guarantee project quality and timelines.
  • Mentor and provide guidance to junior designers, encouraging professional growth and innovative thinking within the team.
  • Oversee project budgets to ensure financial viability while delivering outstanding design outcomes.
  • Stay updated on the latest trends in hotel design and implement best practices in all projects.
  • Implement sustainable design principles to enhance the project's environmental alignment.
  • Bachelor's degree in Interior Design, Architecture, or a related field.
  • 9-12 years of demonstrated experience in interior design, specifically within the hotel industry.
  • A robust portfolio showcasing a range of successful hotel projects.
  • Proficient in design software such as AutoCAD, SketchUp, and Adobe Creative Suite.
  • Strong organizational skills with the ability to manage multiple projects and deadlines simultaneously.
  • Excellent communication and interpersonal skills for effective collaboration across teams.
  • Creative problem-solving skills with attention to detail and quality.
  • Understanding of sustainable practices and a commitment to incorporating them into design solutions.
  • Passion for hospitality and a vision for creating unique guest experiences through design.
  • Ability to adapt to a fast-paced and evolving work environment.

Comprehensive benefits package

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

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