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8 Hotel Administration jobs in Saudi Arabia

Guest Services Manager

Accor HQ

Posted today

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Job Description

**Guest Services Manager**
Providing engaging, sincere, personalized service is one of the ways our hosts and Leaders are providing a sanctuary for the senses at Banyan Tree Al Ula. Showcase your leadership and interpersonal strengths as Guest Services Manager, where you will foster an engaged team, maximize operations and ensure exceptional guest service.The Guest Services Manager is responsible for ensuring the smooth and efficient operation of Bell Services, Door and Valet Services. The Guest Service Manager will ensure that all standards, procedures and guest satisfaction objectives are met and exceeded on a consistent basis.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Maintains a high level of professionalism in all aspects of job performance.
- Ensures our Accor Live Limitless members are recognized upon arrival, receiving a warm greeting and appropriate assistance.
- Ensures Banyan Tree Hotels and Resorts, procedures, and practices are followed by providing the highest quality of colleague training, monitoring performance and providing coaching on an on-going basis
- Policies are in place and maintained to prevent damage and loss of guest’s belongings and hotel property. Responsible for regular maintenance of equipment including bikes and bell carts
- Policies are in place and maintained to prevent damage to Guest vehicles
- Ensures the achievement of financial objectives through accurate staffing and scheduling, consistently monitoring productivity and ensuring the accurate administration of payroll.
- Develops an engaged, enthusiastic and guest driven team through recruitment, personal and professional development and reward.
- Promotes positive colleague relations through an environment that encourages open communication trust and mutual respect
- Plans regular and effective communication with all Guest Services associates through individual and departmental communication meetings and Pre-Shift briefings
- Cooperates, coordinates and communicates with other departments of The Banyan Tree Al Ula to ensure the highest level of Guest Service is maintained
- Ensuring that all Health & Safety standards are met, procedures followed, and that associates have the correct knowledge and tools to work safely. Member of the Emergency Response Team
- Provide leadership support to the extended Front Office Team including Front Desk, Concierge, and Reservations
- Provide leadership support and mentorship to the Assistant Front Office Managers including Guest escalations in the absence of the Front Office Leadership
- Duty Manager shift coverage as required
- Performs any and all other tasks as required

**Your experience and skills include**:

- Minimum 2 years' previous management experience in Front Office operations.
- Knowledge of computerized Front Office systems required with emphasis in Property Manager
- Proficiency in Word and Excel. Excellent written and verbal communication skills required
- University degree or College diploma in Hotel Management preferred
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Superior leadership and coaching skills with a proven track record of developing and motivating career minded professionals
- Ability to work independently and prioritize responsibilities and handle a multitude of tasks, colleagues and guest requests
- Highly responsible & reliable
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
Ability to work cohesively as part of a team
- Passion for guest service, strong guest service orientation and training skills background required

Your team and working environment:

- Banyan Tree will operate and expand the Ashar luxury camp, embracing the region’s Arabian heritage to blend in seamlessly with the Ashar Valley’s striking natural scenery and stand in the heart of AlUla’s planned “living museum” experience.
Situated near AlUla’s signature mirrored Maraya Concert Venue, the camp recently hosted guests of the annual Winter At
Tantora cultural festival, elevating visitors’ experiences by connecting them with AlUla’snature, art, and ancestry._ _

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with u

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Assistant Manager - Guest Services & Entry Operations

Riyadh, Riyadh Six Flags Qiddiya City and Aquarabia

Posted 18 days ago

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Job Description

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

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Guest Services Manager - Four Seasons Resort and Residences AMAALA at Triple Bay

Four Seasons Hotels and Resorts

Posted 2 days ago

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Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
We are looking for a welcoming and service-oriented Guest Services Manager to join the opening team at Four Seasons Resort and Residences AMAALA at Triple Bay . Reporting to the Assistant Director of Rooms , you will lead the Guest Services operations—including Bell Services, Valet, and Lobby Ambassadors—ensuring a smooth arrival and departure experience while delivering the legendary Four Seasons service at every step of the guest journey.

What You Will Do

Oversee daily Guest Services operations, including luggage handling, valet parking, arrivals, departures, and lobby presence.
Lead, schedule, and develop the Guest Services team, ensuring high levels of performance, grooming, and guest interaction.
Personally welcome VIP guests and provide assistance with transportation, activities, and other personalized needs.
Coordinate closely with Front Office, Concierge, and housekeeping teams to ensure smooth communication and service delivery.
Ensure guest preferences and Core profiles are maintained and used to elevate the experience.
Handle guest requests and concerns promptly, efficiently, and with genuine care.
Manage inventory and maintenance of trolleys, vehicles, radios, and guest assistance tools.
Support pre-opening training, team hiring, and operational readiness.

What You Bring

A minimum of 3–5 years of experience in guest services or front office , with 2 years in a supervisory or managerial role , preferably in a luxury resort or hotel.
Excellent communication and leadership skills with a hands-on, guest-first approach.
Strong organizational and problem-solving abilities.
Proficiency in using PMS systems like Opera and familiarity with Core guest profile systems is preferred.
Fluency in English is required.

What We Offer

Competitive salary in a tax-free environment.
Housing and transportation.
30 days of vacation plus public holidays.
Paid tickets.
Complimentary meals and uniform cleaning.
Medical and life insurance.
Employee Assistance Program and worldwide complimentary room nights.
Opportunities for growth and development.
Additional family benefits.

Schedule & Hours
This is a full-time role.

Localization
Supporting the Saudi nationalization scheme , we are looking forward to connecting with Saudi nationals who are passionate about luxury hospitality and creating warm first impressions.

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Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia

Four Seasons Hotels & Resorts, Saudi Arabia

Posted 2 days ago

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Job Description

Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia

Join to apply for the Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia

Guest Services Assistant Manager – Four Seasons Resort and Residences Red Sea, Saudi Arabia

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About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region’s foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

What You Will Do

Oversee all aspects of Guest Services operations, including bell desk, doormen, valet, and airport arrivals/departures.
Lead and support the Guest Services team in delivering intuitive, personalized service at every touchpoint.
Ensure smooth coordination of guest transportation logistics and luggage handling.
Assist in pre-opening activities including recruitment, training, SOP development, and service flow planning.
Collaborate with Front Desk, Concierge, Residences, and Guest Experience teams to create seamless guest journeys.
Manage daily scheduling, staff performance, and team motivation.
Respond to guest feedback and complaints promptly and effectively, ensuring service recovery.
Ensure proper handling and storage of guest belongings and compliance with safety standards.
Support VIP and group arrivals with personalized coordination and elevated service.

What You Bring

Experience in a supervisory or assistant manager role in Guest Services or Front Office at a luxury hotel or resort.
Strong leadership, team development, and problem-solving skills.
Excellent understanding of luxury guest expectations and service delivery.
Pre-opening experience is an advantage.
Fluency in English is required; Arabic is a strong asset.
Local candidate for this role.

Knowledge And Skills

Bachelor’s degree, preferably in Hospitality Management.
Minimum of 2 years’ experience in a 5-star hotel or resort Guest Services or Front Office operations.
In-depth knowledge of hotel systems, guest logistics, and service standards.
Strong organizational skills and the ability to remain calm under pressure.
Excellent communication skills, both verbal and written, in Arabic and English.

What We Offer

Competitive salary in a tax-free environment.
Housing and transportation.
30 days of vacation plus public holidays.
Paid home leave tickets.
Complimentary meals and uniform cleaning.
Medical and life insurance.
Employee Assistance Program and worldwide complimentary room nights.
Opportunities for growth and development.

Schedule & Hours

Full-time role.

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Customer Service
Industries Travel Arrangements and Hospitality

Referrals increase your chances of interviewing at Four Seasons Hotels & Resorts, Saudi Arabia by 2x

Sign in to set job alerts for “Assistant Guest Services Manager” roles. Guest Services Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay Assistant Manager - Guest Services & Entry Operations Guest Services Manager - Four Seasons Resort and Residences AMAALA at Triple Bay Assistant Front Office Manager - InterContinental Jeddah (Saudi Nationals only) Assistant Front Office Manager (Saudi Nationals Only)

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Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia

Four Seasons Hotels & Resorts, Saudi Arabia

Posted 3 days ago

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Job Description

Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia

Join to apply for the Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia

Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia

Join to apply for the Guest Services Assistant Manager - Four Seasons Resort and Residences Red Sea, Saudi Arabia role at Four Seasons Hotels & Resorts, Saudi Arabia

Get AI-powered advice on this job and more exclusive features.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Soon to be one of the region's foremost luxury beachside destinations, The Red Sea will comprise of the idyllic natural islands and lagoons across 200 kms of coastline along the western coast of the Kingdom of Saudi Arabia, between the cities of Umluj and Al Wajh. The new Four Seasons Resort will be located on Shura Island, the hub of the development and home to a yacht marina, leisure and lifestyle facilities, retail offerings, 18-hole golf course and more. The Red Sea destination is being built with sustainable practices and tourism at its core, with the masterplan being informed by an impressive marine spatial planning simulation to model the environmental impact of development and operations to minimize over-tourism while providing guests with an exceptional travel and lifestyle experience. The destination will also rely on renewable energy and will only develop a small portion of the islands with expansive dedicated conservation zones. The new Four Seasons Resort will offer approximately 149 rooms and suites, all with uninterrupted views over white sand beaches and crystal-clear waters. The property will also feature six restaurant and lounge outlets, meeting and events spaces, a marine discovery centre, Kids for All Seasons space and much more. Whether looking for rest and relaxation or sport and water activities, there will be something for everyone, including a full-service spa with a hammam, tennis courts, three outdoor pools with cabanas, and two separate beaches for families and adults perfect for soaking in the sun or diving down to explore the coral reefs.

What You Will Do

Oversee all aspects of Guest Services operations, including bell desk, doormen, valet, and airport arrivals/departures.
Lead and support the Guest Services team in delivering intuitive, personalized service at every touchpoint.
Ensure smooth coordination of guest transportation logistics and luggage handling.
Assist in pre-opening activities including recruitment, training, SOP development, and service flow planning.
Collaborate with Front Desk, Concierge, Residences, and Guest Experience teams to create seamless guest journeys.
Manage daily scheduling, staff performance, and team motivation.
Respond to guest feedback and complaints promptly and effectively, ensuring service recovery.
Ensure proper handling and storage of guest belongings and compliance with safety standards.
Support VIP and group arrivals with personalized coordination and elevated service.

What You Bring

Experience in a supervisory or assistant manager role in Guest Services or Front Office at a luxury hotel or resort.
Strong leadership, team development, and problem-solving skills.
Excellent understanding of luxury guest expectations and service delivery.
Pre-opening experience is an advantage.
Fluency in English is required; Arabic is a strong asset.
Local candidate for this role.

Knowledge And Skills

Bachelor's degree, preferably in Hospitality Management.
Minimum of 2 years' experience in a 5-star hotel or resort Guest Services or Front Office operations.
In-depth knowledge of hotel systems, guest logistics, and service standards.
Strong organizational skills and the ability to remain calm under pressure.
Excellent communication skills, both verbal and written, in Arabic and English.

What We Offer

Competitive salary in a tax-free environment.
Housing and transportation.
30 days of vacation plus public holidays.
Paid home leave tickets.
Complimentary meals and uniform cleaning.
Medical and life insurance.
Employee Assistance Program and worldwide complimentary room nights.
Opportunities for growth and development.

Schedule & Hours

Full-time role.

Seniority level

Seniority level Not Applicable

Employment type

Employment type Full-time

Job function

Job function Customer Service
Industries Travel Arrangements and Hospitality

Referrals increase your chances of interviewing at Four Seasons Hotels & Resorts, Saudi Arabia by 2x

Sign in to set job alerts for "Assistant Guest Services Manager" roles. Guest Services Supervisor - Four Seasons Resort and Residences AMAALA at Triple Bay Assistant Manager - Guest Services & Entry Operations Guest Services Manager - Four Seasons Resort and Residences AMAALA at Triple Bay Assistant Front Office Manager - InterContinental Jeddah (Saudi Nationals only) Assistant Front Office Manager (Saudi Nationals Only)

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Senior Director Agile Program Management - Travel & Hospitality

Riyadh, Riyadh Publicisgroupe

Posted 2 days ago

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Job Description

Company description

Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work and the way they serve their customers. We help unlock value through a start-up mindset and modern methods, fusing strategy, consulting and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping people thrive in the brave pursuit of next, our 20,000+ people in 53 offices around the world combine experience across technology, data sciences, consulting and customer obsession to accelerate our clients’ businesses through designing the products and services their customers truly value.

Overview

As Senior Program Director, you will lead large-scale, multi-dimensional initiatives enabling your clients Digital Business Transformation. You will partner with senior client executives and ultimately be accountable for the overall strategic shaping, planning, implementation, and effectiveness of work for client engagements. You will guide globally distributed teams to deliver successful software outputs and meaningful business outcomes for clients while influencing change

Responsibilities

Your Impact:

Act as the primary Engagement Lead for delivery of large-scale and complex programs for client’s digital business or engineering transformation programs

• Facilitate internal teams and advise clients to connecting solutions and integrating processes to ensure program development is in line with broader goals and objectives of the program

• Define processes and tools needed by teams across all programs enabling successful program implementation and delivery

• Provide guidance on consistent application of project management methodologies that align with strategic plans

• Partner with clients to plan, evolve, and formulate a customer-focused digital business transformation (DBT) strategy; seed, estimate, and facilitate budget planning for value based digital business transformation engagements

• Track and evaluate the delivery metrics of the product teams within the engagement and facilitate continuous improvement to improve flow, quality, and value realization

• Act as a trusted strategic advisor to clients to transform their business by guiding internal leaders and external senior stakeholders on engineering and digital business transformation methods and approaches

• Own or liaise with the Executive PMO to communicate program executional metrics, risks, issues, and dependencies

• Articulate engagement commercial metrics including client outcomes, leakage, burn rate, revenue & margins, etc. to support account health and drive account-level planning within the industry vertical

• Deliver thought-leadership around industry, process, PMO, delivery, and technology on behalf of the organization

Qualifications

Your Skills & Experience:

• Experience with a distributed delivery model, leading diverse teams, and collaborating in a multi-cultural environment for end-to-end engagements

• Experience in the Travel & Hospitality industry or has experience working on projects related to this sector.

• Program management experience in scaled digital implementation leading high performing teams within IT and consulting environment

• Effective systems thinking skills and ability to identify interconnectivity across multiple streams of work

• Demonstrated experience navigating a large organization, showcasing the ability to influence with storytelling and data

• Comfortable with C-suite reporting relationships and presenting to C-level executives, senior business leaders, and technology leaders

• Knowledge of best practices in design thinking/user-centered design (e.g., user research, hypothesis-driven development, prototyping, and usability testing)

• Experience with a variety of methodologies like scrum, Kanban, Scaled Agile frameworks (SAFe etc.), waterfall, and hybrid

• Effective leadership, analytical skills, and negotiation skills

• Effective conflict resolution skills

Additional information

Set Yourself Apart With:

Fostering innovation and creative problem solving backed by a strategic fact-base

• A passion for creating unprecedented customer experiences and innovative digital businesses

• Experience in engaging and coaching c-level clients in highly strategic, critical business initiatives

• Published thought leadership that pushes an industry leading POV on industry sector, technology, delivery, or organizational evolution

• Deep experience in one or more of our industry verticals

• CSM, CPSO, SAFe certified

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Senior Director Agile Program Management - Travel & Hospitality

Riyadh, Riyadh Publicis Groupe

Posted 2 days ago

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Job Description

Company Description

Job Description