6 Hotel Management jobs in Mecca

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.

• Oversee and coordinate all front office operations, including reception, concierge, and guest services
• Supervise, train, and mentor front office staff to maintain high-quality service standards
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally
• Handle guest complaints and resolve issues promptly and effectively
• Ensure accurate and timely completion of all front office administrative tasks
• Collaborate with other departments to provide seamless guest experiences
• Monitor and maintain front office inventory and supplies
• Implement and uphold hotel policies and procedures
• Assist in creating work schedules and managing staff performance
• Stay updated on local events and attractions to provide guests with relevant information

Qualifications

• Saudi nationality is required for this position
• Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role
• Bachelor's degree in Hospitality Management or related field preferred
• Excellent customer service skills with a professional and friendly demeanor
• Strong leadership and team management abilities
• Exceptional communication skills in both Arabic and English
• Proficiency in hotel management software and computer systems
• Ability to multi-task and work efficiently in a fast-paced environment
• Keen attention to detail and problem-solving skills
• Knowledge of Saudi hospitality standards and cultural norms
• Flexibility to work various shifts, including weekends and holidays
• Relevant hospitality certifications are a plus

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

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Front Office Supervisor (Saudi nationality only)

Join to apply for the Front Office Supervisor (Saudi nationality only) role at Raffles Hotels & Resorts

Front Office Supervisor (Saudi nationality only)

Join to apply for the Front Office Supervisor (Saudi nationality only) role at Raffles Hotels & Resorts

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Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.

• Oversee and coordinate all front office operations, including reception, concierge, and guest services
• Supervise, train, and mentor front office staff to maintain high-quality service standards
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally
• Handle guest complaints and resolve issues promptly and effectively
• Ensure accurate and timely completion of all front office administrative tasks
• Collaborate with other departments to provide seamless guest experiences
• Monitor and maintain front office inventory and supplies
• Implement and uphold hotel policies and procedures
• Assist in creating work schedules and managing staff performance
• Stay updated on local events and attractions to provide guests with relevant information
  
  

Qualifications

• Saudi nationality is required for this position
• Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role
• Bachelor's degree in Hospitality Management or related field preferred
• Excellent customer service skills with a professional and friendly demeanor
• Strong leadership and team management abilities
• Exceptional communication skills in both Arabic and English
• Proficiency in hotel management software and computer systems
• Ability to multi-task and work efficiently in a fast-paced environment
• Keen attention to detail and problem-solving skills
• Knowledge of Saudi hospitality standards and cultural norms
• Flexibility to work various shifts, including weekends and holidays
• Relevant hospitality certifications are a plus
  
  

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

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Sign in to set job alerts for “Front Office Supervisor” roles. Assistant Front Office Manager - InterContinental Jeddah (Saudi Nationals only)

Jeddah, Makkah, Saudi Arabia 10 hours ago

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Company Description

Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.

Job Description

We are seeking a highly motivated and experienced Front Office Supervisor to join our team in Jeddah, Saudi Arabia. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of customer service in our hotel.

• Oversee and coordinate all front office operations, including reception, concierge, and guest services
• Supervise, train, and mentor front office staff to maintain high-quality service standards
• Manage guest check-ins, check-outs, and inquiries efficiently and professionally
• Handle guest complaints and resolve issues promptly and effectively
• Ensure accurate and timely completion of all front office administrative tasks
• Collaborate with other departments to provide seamless guest experiences
• Monitor and maintain front office inventory and supplies
• Implement and uphold hotel policies and procedures
• Assist in creating work schedules and managing staff performance
• Stay updated on local events and attractions to provide guests with relevant information

Qualifications

• Saudi nationality is required for this position
• Proven experience in hotel front office operations, with at least 2-3 years in a supervisory role
• Bachelor's degree in Hospitality Management or related field preferred
• Excellent customer service skills with a professional and friendly demeanor
• Strong leadership and team management abilities
• Exceptional communication skills in both Arabic and English
• Proficiency in hotel management software and computer systems
• Ability to multi-task and work efficiently in a fast-paced environment
• Keen attention to detail and problem-solving skills
• Knowledge of Saudi hospitality standards and cultural norms
• Flexibility to work various shifts, including weekends and holidays
• Relevant hospitality certifications are a plus

Additional Information

• Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.

#J-18808-Ljbffr

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** The Jeddah EDITION, 2457 Corniche Rd, Jeddah, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***
- Must be a Saudi national (by law).
- Males and Females are welcomed to apply.
- Fluent in Arabic and English.
- Excellent skills in MS Office.
- Marriott background and experience are a plus point.
- Well aware of Marriott platform and related systems; MGS, mHUB, DLZ, OASYS, etc.

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act - polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations - breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

We have partnered with a very exciting company who are looking for a strong Hotel General Manager to oversee the daily operations of the hotel as well as provide strategic direction. You will plan and supervise the activities of an extensive and diverse workforce to ensure the smooth and profitable running of business. As Hotel GM, you will be involved in all aspects of the hotel operations and provide the guest with exceptional service and product at all times. The ideal candidate will be a collaborator and an effective leader, who leads by example and inspires the team.

Hotel General Manager Requirements & Skills:

• Proven experience as General Manager in Luxury Hotels in the GCC region, if not Saudi
• Degree in Business Administration, Hotel/Hospitality Management, or relevant field.
• Rooms Division background preferable
• Understanding of all hotel management, the best practices and relevant laws and guidelines.
• Excellent guest service skills as well as a business mindset.
• Fluent in English and Arabic beneficial
• Demonstrable aptitude in decision-making and problem-solving.
• Resolute with an ability to multi-task and work well under pressure.
• Outstanding leadership skills and great diligence.

Salary Package: negotiable for the right person

Get in touch:

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