8 Hotel Management jobs in Mecca

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As Director of Front Office , you are responsible for all matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. Your role involves controlling room availability and managing day-to-day Front Office functions, such as handling guest arrivals and departures, and responding to information requests. Key responsibilities include:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest possible guest satisfaction.
2. Planning and implementing availability controls to maximize revenues from rooms, food & beverage, and other services where applicable.
3. Maintaining high performance standards among guest contact employees to ensure they are knowledgeable, friendly, and courteous at all times.
4. Reporting to management about trends, guest impressions, and operational issues affecting guests or hotel operations.
5. Collaborating with the Housekeeping Department to ensure quick room turnover and proper allocation of arriving guests.
6. Participating in decisions related to occupancy goals, marketing strategies, and rate development.

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary levels of customer service and providing creative solutions to our guests.

Responsibilities:

1. Ensure guests receive prompt attention and personal recognition throughout their stay, respond to guest needs, and resolve any issues to achieve the highest guest satisfaction.
2. Plan and implement availability controls for market segments to maximize hotel room, food & beverage, and other revenues where applicable.
3. Maintain high performance standards among guest contact employees to ensure they are knowledgeable, friendly, and courteous at all times.
4. Inform management through reports about trends, guest impressions, and operational issues affecting guests or hotel operations.
5. Work closely with the Housekeeping Department to minimize room turnaround time and allocate arriving guests appropriately.
6. Participate in decisions regarding occupancy goals, marketing strategies, and rate development.

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering extraordinary customer service and providing creative solutions to our guests.

As Director of Front Office, you will be responsible for all matters affecting guest service and hotel operations, aiming to maximize hotel revenue while delivering excellence at every opportunity. Your role involves controlling room availability and managing the day-to-day functions of the Front Office, such as handling guest arrivals and departures, information requests, and other key responsibilities such as:

1. Ensuring guests receive prompt attention and personal recognition throughout their stay, responding to guest needs, and resolving issues to achieve the highest guest satisfaction.
2. Planning and implementing availability controls to maximize revenue from hotel rooms, food & beverage, and other services where applicable.
3. Maintaining high performance standards among guest contact staff to ensure they are knowledgeable, friendly, and courteous at all times.
4. Reporting trends, guest impressions, and operational issues to management.
5. Collaborating with Housekeeping to efficiently prepare rooms and allocate arriving guests appropriately.
6. Participating in decisions related to occupancy goals, marketing strategies, and rate development.

Skills, Education, Qualifications & Experiences

You should be a college or university graduate with at least two years of experience in a similar role. Proficiency in hotel property management systems such as Opera, knowledge of sales systems like Micros, and fluency in English are required.

Knowledge & Competencies

The ideal candidate will have a solid front office background, excellent customer relations, problem-solving, and time management skills. You should be result-oriented, proactive, innovative, and capable of leading, motivating, and improvising in all situations. Essential competencies include:

• Understanding the Business
• Influencing Outcomes
• Planning for Business
• Team Building
• Valuing Diversity
• Leading People
• Adaptability
• Drive for Results
• Customer Focus
• Managing Operations

About the Company

Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.

Join our family today.

Together, we'll make travel better.

JOB SCOPE

• Work in conjunction with the General Manager / Senior VP and Corporate HQ to actively manage the property including but not limited to capital projects, customer service, refurbishments, etc.

JOB REQUIREMENTS:

• 3 years in a Leadership role in a 4- or 5-star hotel in KSA in the capacity of a Director of Rooms or higher.
• Hotel Revenue Management and or Sales experience background is an advantage.
• Airport experience is an added plus.
• Revenue management and OTA management and channel distribution knowledge would be an advantage.
• Chain hospitality group and rooms division experience or exposure will be an advantage.
• Ability to understand a variety of industry issues and develop strategic business plans.
• Analytical & numerical ability to interpret and present financial data.
• Excellent communication skills with ability to present clear & concise information to different stakeholders.
• Problem solving ability on both operational and/or strategic areas.
• Strong interpersonal skills.
• Fluent written & spoken English and local languages.
• The ability to work well in a team environment.
• Excellent analytical skills.
• Excellent leadership skills.
• Excellent planning, organizing, time management skills.

JOB RESPONSIBILITIES:

• Assist in the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals.
• Responsible to provide supervision, direction and leadership focusing on the overall hotel from sales, operations to guest services and hotel safety & security.
• Ownership of all hotel manuals and compliance handling including training.
• Participate in the annual budgeting process and business plan development to ensure the smooth operation of the hotel.
• Create monthly forecast and planning of operating staff and cost expenditures to correspond to forecasted sales and costs.
• Monitor actual sales and revenues to determine variance and assess goal accomplishments. Adjust strategies and forecasts accordingly.
• Hold P&L meetings monthly, analyze monthly P&L statements and execute corrective action plans
• Sets and drives KPI for all departments in the hotels.
• Work closely with Sales and Marketing team on revenue management, marketing and sales initiatives.
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Manage and develop the Head of Departments and Supervisory team members to ensure career progression and effective succession planning within the hotel and company
• Drive & execute Company’s strategic objectives
• Ensure that costs are controlled throughout the operational departments and results are analyzed regularly to highlight problem areas and take appropriate action
• Provide timely forecasting and financial projections as required
• Reviewing financial results to highlight successes and identify/rectify areas in need of improvements
• Revenue management knowledge: identify new revenue opportunities, oversee revenue management and distribution strategy and manage day-to-day yield operations.
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations
• Comply and exceed hotel and company service standards
• Seek and respond to guest feedback to achieve positive outcomes and high levels of customer satisfaction
• Taking appropriate action to resolve guest complaints, monitor comments on external sites
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded
• Hold regular briefings and communication meetings with the Head of Departments and Supervisory team members.
• Develop an operating culture with a mind-set towards performance, quality, lean operating techniques, and bottom-line results. Driving continuous improvement in all areas of operations
• Recruit, mentor and develop talents and future pipeline
• Participate and lead organizational initiatives to provide a forum for best practices sharing.
• Manage performance review of department heads and supervisory team members.
• Knowledge of the hotel property management systems
• Ensure compliance with all brand standards & local regulations
• Ensure all license requirements are met throughout the hotel
• Maintaining Health, Safety and Security standards within the hotel
• Keep abreast of trends in your area and implement best practice initiatives
• Keep abreast with brand standard and operating guidelines including manuals, checklist, etc.