285 Guest Services jobs in Saudi Arabia

The guest services are responsible for solving problems and ensuring customer satisfaction. Providing customer feedback to concern department

**RESPONSIBILITIES**:

- Greet customers upon arrival and making them feel welcome
- Help the customers if they need to know any information about their invoices (time for delivery
- late delivery or damage pieces for change )
- Contact customers to confirm delivery date and address and solving problems
- Build sustainable relationships and trust with customer through open and interactive communication

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Marriott Executive Apartments Al Khobar, Building No 7791 Prince Hammoud Bin Abdul Aziz Street., Al Khobar, Saudi Arabia, Saudi Arabia, VIEW ON MAP
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Leading Guest Services Teams**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Celebrates successes and publicly recognizes the contributions of team members.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
**Maintaining Guest Services and Front Desk Goals**
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
- Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.
**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Responds to and handles guest problems and complaints.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Strives to improve service performance.
- Provides immediate assistance to guests as requested.
- Ensures employees understand customer service expectations and parameters.
- Participates in the development and implementation of corrective action plans to improve guest satisfaction.
**Implementing Projects and Policies**
- Implements the customer recognition/service program, communicating and ensuring the process.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
- Manages payroll administration.
**Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Participates in employee progressive discipline procedures.
- Uses all available on the job training tools for employees.
- Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Supervises on-going training initiatives and conducts training when appropriate.
- Participates in the employee performance appraisal process, providing feedback as needed.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains high visibility in public areas during peak times.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
The world is a big place and Marriott Executive Apartments offers temporary housing that feels like home in the biggest and best cities for business travel across Europe, Asia, Latin America, Africa and the Middle East. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home. In joining Marriott Executive Apartments, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

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Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

Requirements

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

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Bachelor of Hotel Management (Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Responsibilities include:

1. Preparing for daily VIP arrivals, including room allocation, amenities, and special requests.
2. Ensuring Mis-en-place is ready for VIP arrivals (e.g., registration cards, room keys, welcome drinks).
3. Registering and processing check-in/out for VIP guests efficiently and professionally.
4. Escorting VIP guests to their rooms.
5. Updating guest information into the system post check-in.
6. Handling cashiering duties, foreign exchange transactions, night audits, and reservations, including walk-in and call-in reservations.
7. Providing courteous service, responding promptly to requests and inquiries.
8. Resolving guest complaints and requests, liaising with relevant departments for follow-up.
9. Issuing guest room key cards and maintaining security controls.
10. Delivering messages, mails, and packages to guest rooms.
11. Assisting at the Information counter, Foreign Exchange, and Business Centre as assigned.
12. Knowledge of hotel rate codes, packages, segmentation, and discounts.
13. Maintaining contact with guests to handle problems or complaints efficiently and courteously.
14. Coordinating shuttle bus services with Bell desk.
15. Making courteous daily calls to VIP rooms and other guests.
16. Reporting unusual occurrences to the manager.
17. Adhering to hotel accident prevention policies.
18. Ensuring cleanliness and neatness of the front office area.
19. Reviewing log books, verifying outstanding issues, and following up on pending matters.
20. Announcing VIP rooms to Housekeeping and F&B departments.
21. Checking departure details and planning for the next day.
22. Arranging for special amenities like bouquets, cakes, and cards for anniversaries and birthdays.
23. Inspecting VIP rooms after amenities are placed.
24. Coordinating with the lobby manager for transportation arrangements.
25. Documenting daily guest relations reports systematically.
26. Communicating shift handover information for smooth operations.
27. Coordinating with Front Office, Housekeeping, F&B, and the General Manager regarding VIPs and MIPs.
28. Reviewing guest comments daily and contacting guests if necessary for feedback.
29. Handling guest complaints in coordination with the Front Office Manager, taking corrective actions, and preventing recurrence to ensure guest satisfaction and loyalty.

Qualifications

University Degree in Hotel Management, with either no experience (fresher) or at least 1 year of experience in a similar role at a 5-star hotel.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Relations Agent

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1 day ago Be among the first 25 applicants

Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
• Keep Mis-en-place ready for VIP arrivals (Reg.-cards, room keys, welcome drinks).
• Register and process check-in/out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms.
• Update guest information into the computer after check-in.
• Handle cashiering duties, foreign exchange transactions, night audits, and settlement upon guests’ departure.
• Manage walk-in reservations and process call-in reservations when the reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
• Resolve guest complaints/requests and liaise with relevant departments for immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure delivery of messages, mails, and packages to guest rooms.
• Assist at the Information counter, Foreign Exchange, and Business Centre as assigned.
• Know hotel rate codes, packages, segmentation, discounts, and handling procedures.
• Maintain contact with hotel guests to ensure issues are handled efficiently and courteously.
• Follow up with Bell Desk regarding shuttle bus arrangements.
• Make daily courteous calls to VIP rooms and other guests.
• Report unusual occurrences or requests to the manager.
• Follow hotel accident prevention policies.
• Ensure cleanliness and neatness of the front office area.
• Review log books, verify outstanding issues, and follow up on pending tasks.
• Check hotel occupancy, functions, groups, and VIP arrivals.
• Re-announce VIP rooms to Housekeeping and F&B departments.
• Coordinate with the lobby manager regarding arrival and departure transport arrangements.
• File daily guest relations reports and documents systematically.
• Communicate all relevant information to the next shift for smooth operations.
• Coordinate with Front Office, Housekeeping, F&B, and the General Manager regarding MIPs and VIPs.
• Review guest comments daily and contact guests if necessary for direct action.
• Handle guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective actions to prevent recurrence and enhance guest satisfaction.

Qualifications

University Degree in Hotel Management, with either no experience or a minimum of 1 year in a similar role at a 5-star hotel.

Additional Information

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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1 day ago Be among the first 25 applicants

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
• Keep Mis-en-place ready for VIP arrivals (Reg.-cards, room keys, welcome drinks).
• Register and process check-in/out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms.
• Update guest information into the computer after check-in.
• Handle cashiering duties, foreign exchange transactions, night audits, and settlement upon guests' departure.
• Manage walk-in reservations and process call-in reservations when the reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
• Resolve guest complaints/requests and liaise with relevant departments for immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure delivery of messages, mails, and packages to guest rooms.
• Assist at the Information counter, Foreign Exchange, and Business Centre as assigned.
• Know hotel rate codes, packages, segmentation, discounts, and handling procedures.
• Maintain contact with hotel guests to ensure issues are handled efficiently and courteously.
• Follow up with Bell Desk regarding shuttle bus arrangements.
• Make daily courteous calls to VIP rooms and other guests.
• Report unusual occurrences or requests to the manager.
• Follow hotel accident prevention policies.
• Ensure cleanliness and neatness of the front office area.
• Review log books, verify outstanding issues, and follow up on pending tasks.
• Check hotel occupancy, functions, groups, and VIP arrivals.
• Re-announce VIP rooms to Housekeeping and F&B departments.
• Coordinate with the lobby manager regarding arrival and departure transport arrangements.
• File daily guest relations reports and documents systematically.
• Communicate all relevant information to the next shift for smooth operations.
• Coordinate with Front Office, Housekeeping, F&B, and the General Manager regarding MIPs and VIPs.
• Review guest comments daily and contact guests if necessary for direct action.
• Handle guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective actions to prevent recurrence and enhance guest satisfaction.

Qualifications

University Degree in Hotel Management, with either no experience or a minimum of 1 year in a similar role at a 5-star hotel.

Additional Information

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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A famous group of medical services is hiring " Patient Access Agent" in KSA, Jeddah.

**Requirements**:

- Previous experience as front desk / Reciptionist in Hospitals or Hotels
- Males/ Females
- Excellent in English
- Excell Proficiency

Job Description

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

• Live and project the goal, philosophy, vision, mission, and core values of the company.
• Adhere to company grooming standards at all times.
• Serve as a continual source of information, help, and assistance to all guests.
• Prepare weekly duty rosters.
• Supervise Guest Relation Officers.
• Keep the immediate manager fully informed of all problems or unusual matters of significance. Communicate and liaise at all times with team members.
• Maintain transparent and open communication, coordination, and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Conduct house tours/site inspections and special room drops for VIPs.
• Escort all arriving guests to their respective suites.
• Escort external guests to their destinations.
• Escort departing guests to their means of transport.
• Check all VIP rooms prior to arrival and ensure that the correct standards (allocations, amenities, and special requests) are maintained.
• Greet all residence guests personally.
• Promote inter-hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Sofitel standards, ensuring necessary actions, follow-up, and recording are done.
• Complete the departure list for the following day and contact VIP guests for any necessary arrangements.
• Ensure maximum guest satisfaction through personal recognition and prompt, cordial attention to all residence guests.
• Ensure all members consistently receive benefits, and VIPs receive special recognition and service.
• Liaise closely with Concierge and Butler for hotel events, restaurant promotions, limousine requirements, and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and check info systems if necessary.
• Maintain close contact with Airport Concierge and Reception for new arrivals and departures.
• Update and maintain an efficient guest history system.
• Prepare requisitions and distribute amenities timely.
• Ensure the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
• Attend daily and monthly briefings or meetings to facilitate communication and smooth operations.
• Abide by all policies and procedures.
• Have full knowledge of Sofitel standards.
• Perform related duties and special projects assigned by Senior Management.

Qualifications

• Strong written and verbal communication skills in English and Arabic.
• Able to develop rapport with colleagues and management staff.
• Ability to work cohesively with co-workers as part of a multi-cultural team.
• Ability to focus on guest needs, remaining calm and courteous at all times.
• Ability to promote positive relations with guests and patrons.
• Able to exercise good judgment with difficult guests.

Qualifications

• Degree from School for Tourism & Hotel Management.

Experience

• Minimum 3-5 years of relevant experience, with at least 2 years in a supervisory role.

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