234 Guest Services jobs in Saudi Arabia

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions to our guests.

As a Team Leader - Guest Services, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

• Extending personal service and attention to all guests, especially Club Rotana and VIP Guests
• Preparing and coordinating the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests
• Maintaining updated knowledge of hotel and local services, supplying information, responding to guest queries, and promoting inter-hotel sales and in-house facilities
• Maintaining and updating guest profiles through the Opera system
• Reviewing and preparing the next day’s arrival reports for VIPs and guests with special status, highlighting these to management and activating necessary functions
• Blocking rooms based on guest expectations, utilizing guest history, and communicating with related departments about special requirements
• Giving courtesy calls and completing the daily call log as per guidelines

You should ideally have a degree in hospitality and previous experience in the Front Office Department of a hotel. Fluency in English, both written and spoken, is required, along with impeccable personal presentation and problem-solving abilities. Knowledge of Opera is highly regarded.

The ideal candidate will be experienced in Guest Relations and Executive Club operations, with excellent presentation and communication skills, and a high level of customer care. You should be proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, being a great team player working with a multicultural team and guests, is essential. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People and Operations
• Understanding Differences
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Education in Hospitality & Tourism is preferred.

# Team Leader - Guest Services
# Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
• Maintain and update guest history profiles through the Opera guest profile system
• Review and prepare next day’s arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
• Give courtesy calls and complete the daily call log as per established guidelines
# Skills
Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and ‘switched on’ person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
# Education
Hospitality & Tourism
Job Location
Khobar, Saudi Arabia
Years of Experience
Min: 1 Max: 7
Residence Location
Saudi Arabia
Contemporary, chic and effortlessly casual, Centro Corniche is ideal for guests who are seeking trendy value-for-money accommodation when visiting Al Khobar. The hotel’s central location is perfect for business executives who want to be at the heart of the action during their stay. The hotel is just minutes from the Corniche and is close to the city’s major shopping malls, attractions an.d corporate houses. King Fahd Causeway and Dhahran Exhibition Centre are just 10 minutes away and Dammam’s King Fahd International Airport is 50km from the hotel. With unspoiled views of the Arabian Sea and a lively ambiance, the hotel is an urban haven for next-generation travellers.
Choose from 253 rooms, studios and suites, each designed to maximise space, light and efficiency, featuring smart technology and in-room entertainment, as well as modern furniture and interiors to promote guest comfort and wellbeing. Amenities range from high-speed Wi-Fi and multi-satellite-channel TVs, to room safety boxes and tea/coffee-making facilities, making guests feel at home during their stay in Al Khobar.
You can dine in or take away, meet colleagues or friends and even buy food items and necessities to consume in your room at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining ; c.deli, is Centro Corniche's innovative take-away dining concept –; our rooftop lounge c.view by the outdoor pool is perfect for relaxing and offers drinks and snacks with stunning views; or our 24-hour in-room dining service for your convenience. If you are looking to stage a business event or a social gathering, our seven contemporary meeting rooms offer flexible set-up options combined with the latest audio-visual technology.

Al Ain, UAE Al Ain Rotana
Department: Front OfficeEmployment Type: Entry level
We are currently seeking for passionate and dynamic guest focused Front Office professionals.
Experience: 1 - 2 Years of Experience
Dubai, UAE Amwaj Rotana Jumeirah Beach
Department: Front OfficeEmployment Type: Entry level
Job Summary We are looking for a Front Desk Agent to join our team and be the first point of.
Abu Dhabi, UAE Beach Rotana
Department: Front OfficeEmployment Type: Mid-Career
We are currently seeking for passionate and dynamic guest focused Front Office professionals.
Al Ain, UAE Al Ain Rotana
Department: Front OfficeEmployment Type: Entry level
We are currently seeking for passionate and dynamic guest focused Front Office professionals.
Experience: 1 - 2 Years of Experience
Dubai, UAE Amwaj Rotana Jumeirah Beach
Department: Front OfficeEmployment Type: Entry level
Job Summary We are looking for a Front Desk Agent to join our team and be the first point of.
Abu Dhabi, UAE Beach Rotana
Department: Front OfficeEmployment Type: Mid-Career
We are currently seeking for passionate and dynamic guest focused Front Office professionals.
Al Ain, UAE Al Ain Rotana
Department: Front OfficeEmployment Type: Entry level
We are currently seeking for passionate and dynamic guest focused Front Office professionals.
Experience: 1 - 2 Years of Experience
Dubai, UAE Amwaj Rotana Jumeirah Beach
Department: Front OfficeEmployment Type: Entry level
Job Summary We are looking for a Front Desk Agent to join our team and be the first point of.

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on their ability to deliver extraordinary customer service and provide creative solutions to our guests.

As a Team Leader - Guest Services, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

• Extending personal service and attention to all guests, especially Club Rotana and VIP Guests
• Preparing and coordinating the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests
• Maintaining updated knowledge of hotel and local services, supplying information, responding to guest queries, and promoting inter-hotel sales and in-house facilities
• Maintaining and updating guest profiles through the Opera system
• Reviewing and preparing the next day's arrival reports for VIPs and guests with special status, highlighting these to management and activating necessary functions
• Blocking rooms based on guest expectations, utilizing guest history, and communicating with related departments about special requirements
• Giving courtesy calls and completing the daily call log as per guidelines

You should ideally have a degree in hospitality and previous experience in the Front Office Department of a hotel. Fluency in English, both written and spoken, is required, along with impeccable personal presentation and problem-solving abilities. Knowledge of Opera is highly regarded.

The ideal candidate will be experienced in Guest Relations and Executive Club operations, with excellent presentation and communication skills, and a high level of customer care. You should be proactive, outgoing, charismatic, and approachable. Ability to work under pressure in a fast-paced environment, being a great team player working with a multicultural team and guests, is essential. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People and Operations
• Understanding Differences
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Education in Hospitality & Tourism is preferred.

# Team Leader - Guest Services
Job Description
We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests.

As a Team Leader - Guest Services you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience whereby your role will include key responsibilities such as:

• Extend personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests
• Prepare and coordinate the distribution of guest amenities, welcome letters and fruit setups for VIPs and long-stay guests
• Maintain an up to date knowledge of the hotel and local services, supply information and respond to guest queries and promote inter-hotel sales and in-house facilities
• Maintain and update guest history profiles through the Opera guest profile system
• Review and prepare next day's arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated
• Block rooms ensuring allocation, according to guest expectations, utilizing guest history and communicates with all related departments to create awareness of any special requirements
• Give courtesy calls and complete the daily call log as per established guidelines
Skills
Education, Qualifications & Experiences

You should ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You must also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded.

Knowledge & Competencies

The ideal candidate will be well versed in Guest Relations and Executive Club operations with excellent presentation and communication skills as well as a high aptitude for customer care. You are an extremely proactive and 'switched on' person with an outgoing, charismatic and approachable character. You should work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Hotel Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
Customer Focus
Drive for Results
Education
Hospitality & Tourism
Job Location
Khobar, Saudi Arabia
Years of Experience
Min: 1 Max: 7
Residence Location
Saudi Arabia
Contemporary, chic and effortlessly casual, Centro Corniche is ideal for guests who are seeking trendy value-for-money accommodation when visiting Al Khobar. The hotel's central location is perfect for business executives who want to be at the heart of the action during their stay. The hotel is just minutes from the Corniche and is close to the city's major shopping malls, attractions an d corporate houses. King Fahd Causeway and Dhahran Exhibition Centre are just 10 minutes away and Dammam's King Fahd International Airport is 50km from the hotel. With unspoiled views of the Arabian Sea and a lively ambiance, the hotel is an urban haven for next-generation travellers.
Choose from 253 rooms, studios and suites, each designed to maximise space, light and efficiency, featuring smart technology and in-room entertainment, as well as modern furniture and interiors to promote guest comfort and wellbeing. Amenities range from high-speed Wi-Fi and multi-satellite-channel TVs, to room safety boxes and tea/coffee-making facilities, making guests feel at home during their stay in Al Khobar.
You can dine in or take away, meet colleagues or friends and even buy food items and necessities to consume in your room at our modern lifestyle-focused eateries. Try c.taste for casual all-day dining ; c.deli, is Centro Corniche's innovative take-away dining concept -; our rooftop lounge c.view by the outdoor pool is perfect for relaxing and offers drinks and snacks with stunning views; or our 24-hour in-room dining service for your convenience. If you are looking to stage a business event or a social gathering, our seven contemporary meeting rooms offer flexible set-up options combined with the latest audio-visual technology.

Al Ain, UAE Al Ain Rotana
Department: Front OfficeEmployment Type: Entry level
We are currently seeking for passionate and dynamic guest focused Front Office professionals
Experience: 1 - 2 Years of Experience
Dubai, UAE Amwaj Rotana Jumeirah Beach
Department: Front OfficeEmployment Type: Entry level
Job Summary We are looking for a Front Desk Agent to join our team and be the first point of
Abu Dhabi, UAE Beach Rotana
Department: Front OfficeEmployment Type: Mid-Career
We are currently seeking for passionate and dynamic guest focused Front Office professionals
Al Ain, UAE Al Ain Rotana
Department: Front OfficeEmployment Type: Entry level
We are currently seeking for passionate and dynamic guest focused Front Office professionals
Experience: 1 - 2 Years of Experience
Dubai, UAE Amwaj Rotana Jumeirah Beach
Department: Front OfficeEmployment Type: Entry level
Job Summary We are looking for a Front Desk Agent to join our team and be the first point of
Abu Dhabi, UAE Beach Rotana
Department: Front OfficeEmployment Type: Mid-Career
We are currently seeking for passionate and dynamic guest focused Front Office professionals
Al Ain, UAE Al Ain Rotana
Department: Front OfficeEmployment Type: Entry level
We are currently seeking for passionate and dynamic guest focused Front Office professionals
Experience: 1 - 2 Years of Experience
Dubai, UAE Amwaj Rotana Jumeirah Beach
Department: Front OfficeEmployment Type: Entry level
Job Summary We are looking for a Front Desk Agent to join our team and be the first point of

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

High school diploma or equivalent required.

Additional certification or training in hospitality, operations, or customer service is preferred.

3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

• High school diploma or equivalent required.
• Additional certification or training in hospitality, operations, or customer service is preferred.
• 3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

Mid-Senior level

Full-time

Other

IT Services and IT Consulting

This job posting appears to be active, with no clear indication of expiration.

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, focus on exceeding service expectations, signature dining experiences, and innovative architecture and design at the core of every guest experience.

Today, Jumeirah operates a portfolio of 26 properties across the Middle East, Europe, and Asia, employing over 9,000 colleagues from more than 120 nationalities.

As Jumeirah expands its global presence and scales its operations, it remains committed to developing and empowering colleagues to excel in a world-class environment.

Jumeirah is dedicated to embedding equality, diversity, and inclusion in all practices, fostering a culture that celebrates diversity.

About the Job

An opportunity has arisen for a Guest Service Executive in the Front Office Department to join Jumeirah Group.

The main duties and responsibilities of this role include:

1. Welcoming guests upon arrival, registering them, and issuing room keys in the welcome booklet.
2. Processing payments from guests upon departure and accurately closing bills.
3. Assisting guests efficiently throughout their stay with any requirements.
4. Selling rooms to walk-in guests at the highest possible rate.
5. Ensuring the Guest Services desk is staffed, operational, and well-stocked.
6. Maintaining guest privacy by ensuring confidentiality of guest information.
7. Filing all registration cards and dockets for in-house guests and performing regular checks.

About You

The ideal candidate will have the following experience and qualifications:

Essential:

• Fluency in written and spoken English.
• Knowledge of basic Microsoft Office applications.
• Well-groomed and professional appearance.

Desired:

• Two years of experience in a similar position.

About the Benefits

We offer an attractive salary paid in Saudi Riyals (SAR), along with generous F&B benefits, discounted hotel rates across our properties globally, excellent leave and healthcare packages, flights home, and other employee benefits. This role is ideal for high performers seeking a career with one of the most luxurious brands in the hospitality industry.

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

We are seeking a professional and friendly Front Desk Agent to join our team in SLS The Red Sea, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.

• Greet and check-in guests, providing a warm welcome and efficient service
• Handle guest inquiries, requests, and complaints with empathy and professionalism
• Process check-outs, including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities, local attractions, and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations, room assignments, and special requests
• Ensure the front desk area is organized and well-stocked with necessary supplies
• Assist with administrative tasks, including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customer-focused approach
• Participate in ongoing training to enhance guest service skills and product knowledge

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting
• Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
• Experience with Opera hotel management software preferred
• Strong problem-solving abilities and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Physical ability to stand for extended periods and occasionally lift up to 20 pounds
• Multilingual skills, particularly Arabic and English, are highly advantageous
• Knowledge of Jeddah and surrounding areas to provide local recommendations
• Ability to remain calm and professional in high-pressure situations
• Demonstrated organizational skills and ability to multitask efficiently

• Hotels
• Hospitality

• Chefs
• F&B
• Front Desk

• Front Desk Agent

A front office agent is the face of CORE. The role is reception-based and encompasses reservation, hosting, and administrative duties.

Achieve 80% member satisfaction, resolve issues within 24 hours, or within 48 hours if involving third parties, ensuring we deliver our vision and meet financial targets.

Ensure guests are served and cared for through efficient operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, you are the CORE ambassador, making everyone feel welcome, valued, comfortable, and delivering an exceptional customer experience.

• Greet all members professionally, treat everyone equally, provide exceptional and consistent service, and ensure they feel valued and comfortable.
• Keep records of member interactions, process customer accounts, and file documents accurately.
• Identify members' needs to achieve satisfaction.
• Record details of inquiries, complaints, comments, and actions taken.
• Maintain a positive attitude towards members, be resourceful in resolving issues, and support queries.
• Proactively collect and document feedback from members, share it, and ensure appropriate actions are taken within set timeframes; follow up to confirm resolution.
• Encourage member engagement in exercises and activities.
• Create brand awareness and go the extra mile to engage members.
• Build sustainable relationships based on trust through open and interactive communication with members and the CORE team.
• Promote a value-for-money culture among members and the CORE team.
• Document all member interactions in the system.
• Carry out membership administration efficiently with attention to detail.
• Participate in marketing and community-building activities.
• Assist with administrative duties such as filing, inventory management, updating guest profiles, and supporting management and operations.
• Provide accurate information about facilities both in person and via telephone.

• High school diploma or equivalent
• University diploma or degree preferred
• Previous experience in guest service or customer care
• Excellent English and Arabic language skills, both verbal and written