94 Guest Relations jobs in Saudi Arabia
Guest Relations Manager
Posted 1 day ago
Job Viewed
Job Description
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Vacancy
1 Vacancy
Job Description
About us
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.
Each of the resort s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you d never expect!
Guest Relations Manager
About the Role
As Guest Relations Manager, you ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day
- Lead and mentor the Guest Relations team to deliver outstanding service.
- Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
- Resolve guest concerns and use feedback to drive improvements.
- Collaborate with departments to create seamless guest experiences.
- Ensure brand standards are met for loyalty program benefits.
- Identify revenue opportunities through upselling and premium experiences.
- Manage team schedules and ensure operational readiness.
What we need from you
- Exceptional communication and interpersonal skills.
- Proven experience in guest relations within a luxury hotel environment.
- Strong leadership and team management abilities.
- Proficiency in hotel management systems.
- Flexibility to work varied shifts, including nights and weekends.
- A degree or diploma in Hospitality Management (preferred).
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Front Desk
Keywords
- Guest Relations Manager
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People Looking for Guest Relations Manager Jobs also searched #J-18808-LjbffrGuest Relations Officer
Posted 6 days ago
Job Viewed
Job Description
Core Guest Relations is the face of CORE. The role encompasses reception, reservation, and hosting as well as administrative duties, and competent use of the CRM and booking system. Achieve 80% member satisfaction, solve any problem within 24 hours, and if involving 3rd parties, within 48 hours, ensuring that we as a business deliver our vision and reach our financial targets. Ensure all guests are served and cared for through efficient and smooth operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, Guest Relations are the CORE ambassadors and it is an essential part in making everyone feel welcome, valued, comfortable and delivering an exceptional customer experience.
Job Responsibilities:- All members to be greeted professionally, treated equally, receive exceptional and consistent service, and feel valued and comfortable in their environment.
- Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
- Proactively collect feedback from members, document and share it. Ensure the correct action is taken to handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Proactively engage people in exercise and activity as the heart of everything you do.
- Brand awareness creation, always go the extra mile to engage members.
- Attend all member calls and identify and assess member needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication with members and the CORE team.
- Build a value-for-money culture amongst members and the CORE team.
- Customer education about the standards, rules, and regulations inside the club.
- “Be Backs” and prospect management is consistently followed up within 48 hours.
- Calls are delivered according to the SOP, with energy and enthusiasm.
- Membership administration is carried out efficiently and with attention to detail.
- Participation in all marketing and community building activities.
- Well presented, courteous, and proactive in his/her duties.
- Good understanding of CRM and booking system.
- Have a full understanding of CORE products and processes.
- Have a full understanding of the department structure and policies.
- Details of all prospects to be promptly submitted to the system and to the prospects file with 100% accuracy, keeping the confidentiality of the members’ data.
- Have a thorough understanding of the membership tiers, payment options, policies, and terms & conditions.
- Maintain daily operations including opening, operating, and closing procedures. Consistently fill in the reception and reservation checklists.
- Confirmation of all booked appointments.
- Control entry into all areas by restricting all unauthorized individuals.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
- Ensure all members go through all communication plans and the steps of the member journey effectively to maximize results and keep them engaged.
- University Diploma or Bachelor’s.
- Minimum of 2 years’ experience required within guest service or customer care in fitness or wellness (hospitality).
- Available to work flexible hours.
- Customer-centric with a high level of enthusiasm and a positive attitude.
Guest Relations Supervisor
Posted 13 days ago
Job Viewed
Job Description
Join to apply for the Guest Relations Supervisor role at Raffles Hotels & Resorts
Join to apply for the Guest Relations Supervisor role at Raffles Hotels & Resorts
Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Company Description
Located adjacent to the residential tower, expert service and world-class luxury combine in the Raffles Hotel Jeddah, which is ready to welcome you and your guests at any moment. Here, the high standards, special touches, and trademark elegance of the Raffles brand are the ultimate compliment to the charm and beauty of a stay in Jeddah.
Job Description
We are seeking an enthusiastic and customer-focused Guest Relations Supervisor to join our team in Jeddah, Saudi Arabia. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences, supervising the guest relations team, and maintaining the highest standards of service in our establishment.
- Act as the primary point of contact for guests, ensuring their needs and expectations are consistently met and exceeded
- Supervise and mentor the Guest Relations team, fostering a culture of excellence and continuous improvement
- Coordinate with other departments to handle guest requests, special events, and VIP preparations effectively
- Manage and resolve guest feedback, complaints, and issues promptly and professionally
- Develop and implement unique guest touchpoints and personalized experiences
- Ensure the lobby and Guest Relations desk maintain impeccable standards of cleanliness and organization
- Conduct regular checks of VIP rooms prior to arrival to ensure all standards are met
- Monitor and manage key performance indicators related to guest satisfaction and operational efficiency
- Maintain a visible presence during peak times in key operational areas to enhance guest interaction
- Collaborate with the Guest Relations Manager to identify and implement service improvements
- Serve as a brand ambassador, building strong relationships with guests and fostering loyalty
- Prepare and manage weekly duty rosters to ensure optimal team coverage
- Adapt to changing priorities and handle multiple tasks in a fast-paced environment
- Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
- Minimum of 3 years of experience in a guest-facing role within luxury hospitality, with supervisory experience
- Exceptional interpersonal and communication skills, with the ability to interact professionally with guests from diverse backgrounds
- Strong leadership capabilities and the ability to inspire and motivate a team
- Excellent problem-solving and decision-making skills
- Proficiency in English; additional languages are a plus
- Detail-oriented with a passion for delivering unique guest experiences
- In-depth knowledge of luxury hospitality standards and practices
- Experience in multicultural environments and serving high-profile clients
- Proficiency in hospitality management software
- Familiarity with local attractions and services in Jeddah, Saudi Arabia
- Flexibility to work evenings, weekends, and holidays as required by the operation
- Ability to remain calm and professional in high-pressure situations
- Strong organizational skills and the ability to multitask effectively
- Being a Raffles employee means embodying and conveying the brand and the company mindset through our Heartiest service culture.
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at Raffles Hotels & Resorts by 2x
Get notified about new Guest Relations Supervisor jobs in Jiddah, Makkah, Saudi Arabia .
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Guest Relations Agent
Posted today
Job Viewed
Job Description
Raffles Makkah Palace promises the exceptional standards inherent in the Raffles name and enhanced by Arab hospitality values. Raffles Makkah Palace offers 214 Suites & duplex Villas with breathtaking views of the Masjid Al Haram, the Holy Ka’aba and the city. The hotel combines the best of local cuisine and international dishes in each of its four outlets creating a unique and welcoming atmosphere in this diving setting. Guests can also indulge and immerse themselves in a relaxing sensory experience in our world renowned spa and fitness center or hold high-powered business gatherings in any of our state-of-the-art meeting rooms.
Reporting to Guest Relations Supervisor, responsibilities and essential job functions include but are not limited to the following:
- Demonstrates that all Guest Relations Standards of Service & Operational Procedures are performed in all interactions.
- Provides a warm welcome and assists guests’ according to FHR Brand Standards.
- Displaying a professional image and positive guest service attitude at all times.
- Remains observant and responds to each guest who approaches the Hotel entrance and guest relations desk.
- Is an ambassador of Fairmont Makkah Clock Royal Tower by providing an excellent first impression.
- Maintains a perpetual presence on the Lobby and Guest relations desk throughout the hours of the shift.
- Greets all guests courteously, using the guest’s name whenever possible.
- Ensure all guests are escorted to their room/suite/Gold lounge and full hotel tour is conducted.
- Responds to all guest inquires, maintaining high quality of service throughout the hotel with efficiency.
- Demonstrate good listening skills when encountering any guest complaints and take responsibility to either resolve their issue and direct them to a manager.
- Handles guests' inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests' total satisfaction.
- Follows Hotel’s telephone etiquette standards.
- Arrive at workplace on time, prepared with tools and all stationary and collaterals is sufficient
- Ensures that all check-in guests are offered with welcome drinks.
- Enrolls new FPC members and updates FPC certificate maintenance.
- Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
- Be knowledgeable of all room types and rates and the hotel’s features and facilities.
- Support the concierge desk/ front desk when needed.
- Alert the Guest Relation Supervisor/ Manager or a senior member of Front Office Management or the relevant Department to any problems that may occur during a shift.
- Ensure that any compliments or complaints that are received are dealt with promptly in a polite and efficient manner and to enter this in the Duty Manager’s log book.
- Be familiar with the VIP/FPC procedures and with all regular guests and their requirements.
- Complete the duties on the guest relations checklists.
- Update registration cards, ensuring that all guest histories are linked and updated correctly in the different systems.
- Ensure that the handover shift is smooth and complete, especially for the night shift.
- Be able to handle efficiently and effectively any queries arising from guest’s accounts.
- Maintain amicable and co-operative working relations with all other departments
**Qualifications**
- Minimum 2 years experience in Front Office Operations in a luxury property preferred
- Strong interpersonal and problem solving abilities necessary
- Must be a highly organized person with strong planning skills
- Goal and results oriented
- Analytical skills, strength as a developer and a leader of others are essential
- International experience an asset
- Energetic, enthusiastic, self-motivated and a charismatic team player
- Proficient in the English & Arabic (verbal & written), third language is an asset.
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours and willing to work under pressure
- A hospitality diploma is an asset.
- Knowledge of computerized Front Office systems required with emphasis in Micros-Fidelio based programs (Opera) and Windows, MS Office Suite an asset
- Able to go extra mile as and if required by the department, a doer not a talker, striving for a high standards of excellence,
Guest Relations - General Opening
Posted 6 days ago
Job Viewed
Job Description
As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City.
If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.
Key Responsibilities:
- Ensure guest satisfaction by providing excellent customer service and addressing inquiries or concerns
- Assist guests with ticket purchase, park information, and directions
- Handle guest complaints and escalate issues when necessary
- Coordinate with other departments to resolve guest issues and provide necessary assistance
- Maintain a friendly and welcoming atmosphere for guests
- Provide information on park attractions, shows, and events
- Promote and upsell park's services, products, and memberships
- Assist in managing guest feedback and conducting surveys
- Collect and analyze guest data to identify areas for improvement
- Adhere to all park policies, procedures, and safety regulations
Requirements:
- Prior experience in guest relations or customer service is preferred
- Strong communication and interpersonal skills
- Positive attitude and ability to work well in a team
- Excellent problem-solving and conflict resolution skills
- Ability to work in a fast-paced and dynamic environment
- Flexibility to work evenings, weekends, and holidays
Guest Relations - General Opening
Posted 11 days ago
Job Viewed
Job Description
As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City.
If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.
Key Responsibilities:
- Ensure guest satisfaction by providing excellent customer service and addressing inquiries or concerns
- Assist guests with ticket purchase, park information, and directions
- Handle guest complaints and escalate issues when necessary
- Coordinate with other departments to resolve guest issues and provide necessary assistance
- Maintain a friendly and welcoming atmosphere for guests
- Provide information on park attractions, shows, and events
- Promote and upsell park's services, products, and memberships
- Assist in managing guest feedback and conducting surveys
- Collect and analyze guest data to identify areas for improvement
- Adhere to all park policies, procedures, and safety regulations
- Prior experience in guest relations or customer service is preferred
- Strong communication and interpersonal skills
- Positive attitude and ability to work well in a team
- Excellent problem-solving and conflict resolution skills
- Ability to work in a fast-paced and dynamic environment
- Flexibility to work evenings, weekends, and holidays
Prior experience in guest relations or customer service, strong communication and interpersonal skills, positive attitude and ability to work well in a team, excellent problem-solving and conflict resolution skills, ability to work in a fast-paced environment, flexibility to work evenings, weekends, and holidays #J-18808-Ljbffr
Cloud Ambassador - Guest Relations
Posted 7 days ago
Job Viewed
Job Description
Objective of the Role: The Guest Relations & Back-up Sales role supports the Center Manager in client relations, account management, sales support, and operational tasks. This role is designed for individuals looking to progress into management, combining client servicing, revenue growth, and operational efficiency. Providing excellent customer service ensures client satisfaction, retention, and business growth. Key Responsibilities: Client Relations & Customer Service: • Greet all clients and visitors in line with Cloud Spaces standards. • Conduct regular “How can I help you?” meetings (minimum of 4 per month). • Follow up with clients during their first 6–8 weeks for smooth onboarding and satisfaction. • Identify client needs and provide solutions to enhance their experience. • Handle all client queries and concerns within 24 hours. • Assist the Manager with client setups, welcome processes, and service checklists. • Maintain strong public relations with clients, aiming to exceed expectations. Sales & Back-up Sales Support: • Train and become certified as a back-up seller within 3 months. • Convert at least 1 in 2 membership opportunities and drive day pass conversions. • Assist the Manager in increasing memberships and upselling additional services. • Conduct lead follow-ups and maintain updated records in the Operate CRM system. • Understand Cloud Spaces’ products, services, and unique selling points (USPs). • Support re-selling to clients intending to terminate memberships Reception & Operations Support: • Cover reception as needed, including managing calls, greeting visitors, and handling deliveries. • Update reception screens and communication setups when required. • Support new client setups, including phone allocations, voicemail recordings, and system orientations. • Ensure adequate marketing material is available at reception. • Monitor meeting rooms, video conferencing setups, and floor operations to maintain high standards. Accounts & Billing Support: • Assist the Manager with invoicing, collections, and billing inquiries. • Accurately receipt client payments and collaborate with the Accounts Receivable (AR) team to meet collection targets. • Ensure timely and accurate invoice preparation and distribution by the 1st of each month. • Verify consistency between manual and system billing rates; ensure complimentary usage is applied before month-end. • Action terminations the same day they are received and work with the Manager to minimize churn. Administration & General Duties: • Keep a prioritized daily to-do list to manage responsibilities efficiently. • Maintain an organized and presentable floor; liaise with Facilities Management for any repairs or issues. • Time and date stamp all incoming mail and correspondence accurately. • Remove any used cups or glasses from client offices during visits. • Understand and operate all floor equipment including: - IP Phones - Video conferencing systems - Interactive screens and boardroom display systems - Photocopiers, scanners, and other office equipment • Participate in team meetings, adhere to security procedures, and support the Center Manager in achieving targets. Key Performance Indicators (KPI): • Certified as a back-up seller within 3 months. • Conversion rate: 1 in 2 membership opportunities and day pass conversions. • Meet or exceed sales and revenue targets for the location. • Positive client feedback and strong retention rates. • Accurate billing, collections, and CRM management.
Requirements
• Experience in client relations, sales support, or customer service roles. • Exposure to office operations, administration, and account management is preferred. • Familiarity with CRM tools and billing processes is an advantage. Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, open, honest, and approachable. • Communication: - Strong verbal and written communication skills with good grammar. - Articulate, courteous, and professional in client interactions. - Multi-lingual ability (Arabic is an asset). • Professionalism: - Career-driven, commercially aware, and well-presented. - Strong interest in business and client service excellence. • Work Ethic: - Reliable, proactive, and motivated to achieve and succeed. - Punctual, hardworking, and not a “clock watcher.” • Customer Service Focus: - Ability to anticipate client needs and provide tailored solutions. - Proactive and creative in enhancing the client experience. • Sales & Administrative Skills: - Comfortable supporting sales, upselling, and re-selling opportunities. - Organized with strong attention to detail for billing and CRM updates. Technical Proficiency: • Knowledge of office and communication equipment: - IP Phones, Video Conferencing, Interactive Screens, Photocopiers, Scanners. • Familiarity with software and systems: - Essensys / OPERATE - Cloud Spaces Online Portal / App - Cisco IP Phones & Call Manager or similar - IMAGICLE or similar Personal Attributes: • Professional “smart casual” grooming aligned with Cloud Spaces’ brand standards. • Integrity and confidentiality in handling client and business matters. • Team-oriented, eager to learn, and willing to progress into management. • Positive energy with a smile—focused on thriving and having fun at work.
About the company
Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.
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Cloud Ambassador - Guest Relations
Posted 1 day ago
Job Viewed
Job Description
Role Summary Responsible for supporting the Center Manager with client relations, back-up sales, team support, and revenue growth. Acts as a brand ambassador for Cloud Spaces ensuring excellent customer service and seamless operations. Designed as a succession role for individuals aiming for management. Key Responsibilities Client Relations • Welcome clients and visitors per brand standards. • Conduct regular check-ins and meetings with clients to ensure satisfaction. • Address client queries/concerns within 24 hours. • Assist with onboarding and ensuring a smooth client experience during the first 6–8 weeks. Sales & Back-up Sales Support • Sell 1 in 2 membership opportunities. • Convert day passes into memberships. • Assist manager in increasing location memberships and revenue. • Support upselling of services and maintain CRM (OPERATE). • Research competitors and stay informed about USPs. Reception & Operations Support • Manage incoming calls • Greet visitors professionally; ensure no one is left unattended in reception. • Maintain stock of marketing material. • Set up and train clients on communication systems (phones, voicemail, etc.). • Monitor meeting room bookings, couriers, and client deliveries. Administration & Accounts • Accurate client invoicing and payment receipting. • Support collections and work with Accounts Receivable team. • Ensure consistency in billing and manual price matching. • Maintain daily to-do lists and prioritize tasks. Personal Presentation • Smart casual professional dress code. • Grooming aligned with brand standards. • Professional boundaries and positive team relationships. Career Path This role is a stepping stone to management, with a succession plan built into the position.
Requirements
• Bachelor’s degree in Business Administration, Hospitality, Marketing, or a related field. • Diploma or certification in Customer Service, Sales, or Office Administration (preferred but not mandatory). Required Experience • 2–4 years of experience in: o Customer service or client-facing roles (hospitality, coworking spaces, serviced offices, or corporate reception). o Sales support or back-up sales with proven success in upselling and membership conversions. o Administrative support, office coordination, or team assistance. • Experience in a premium service environment or business center (highly desirable). • Familiarity with CRM systems such as OPERATE, Salesforce, or similar platforms. Required Skills Communication & Interpersonal • Excellent verbal and written communication skills. • Professional phone and email etiquette. Soft Skills • Strong organizational and multitasking abilities. • High attention to detail and accuracy in administrative work. • Positive, proactive, and professional attitude. • Ability to work independently and collaboratively. • Composed under pressure and capable of managing challenging situations effectively. Preferred Qualifications • Experience in coworking spaces, flexible office solutions, hospitality or related industries. • Basic sales training or exposure to sales pipelines and KPIs. • Knowledge of account management and invoicing procedures.
About the company
Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.
Guest Relations Manager (Pre-Opening)
Posted 20 days ago
Job Viewed
Job Description
Join to apply for the Guest Relations Manager (Pre-Opening) role at IHG Hotels & Resorts
3 days ago Be among the first 25 applicants
Join to apply for the Guest Relations Manager (Pre-Opening) role at IHG Hotels & Resorts
About Us
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
About Us
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery. The InterContinental The Red Sea Resort exemplifies these attributes. Set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience.
Each of the resort’s 210 sea-facing rooms provides immediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you’d never expect!
Guest Relations Manager
About The Role
As Guest Relations Manager, you’ll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You’ll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day
- Lead and mentor the Guest Relations team to deliver outstanding service.
- Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
- Resolve guest concerns and use feedback to drive improvements.
- Collaborate with departments to create seamless guest experiences.
- Ensure brand standards are met for loyalty program benefits.
- Identify revenue opportunities through upselling and premium experiences.
- Manage team schedules and ensure operational readiness.
- Exceptional communication and interpersonal skills.
- Proven experience in guest relations within a luxury hotel environment.
- Strong leadership and team management abilities.
- Proficiency in hotel management systems.
- Flexibility to work varied shifts, including nights and weekends.
- A degree or diploma in Hospitality Management (preferred).
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you’ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Hospitality
Referrals increase your chances of interviewing at IHG Hotels & Resorts by 2x
Sign in to set job alerts for “Guest Relations Manager” roles.Jiddah, Makkah, Saudi Arabia 13 hours ago
Guest Services Manager - Four Seasons Resort and Residences AMAALA at Triple Bay Guest Relations Manager (Saudi National) Assistant Manager - Guest Services & Entry Operations Assistant Front Office Manager (Saudi Nationals Only) Assistant Front Office Manager - InterContinental Jeddah (Saudi Nationals only) Human Resources Manager ( Operation / Talent Acquisition) Saudi OnlyWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrGuest Relations Manager (Pre-Opening)
Posted 7 days ago
Job Viewed
Job Description
Hotel: The Red Sea Resort (RUHSI), Red Sea, Shura Island, 48511
InterContinental Hotels & Resorts has delighted luxury travellers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time.
The brand has become synonymous with bold exploration, travel, and cultural discovery.The InterContinental The Red Sea Resortexemplifiesthese attributes. Set within one of the world's most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands, the hotel offersguests sweeping views of the oceanand a discreet barefoot luxury immersed in nature experience.
Each of the resort's 210 sea-facing roomsprovidesimmediate beach access; allowing guests to step out on to the sands of the Red Sea from the terrace. Moreover, the resortfeaturesseven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club andcuratedmeetings and events spaces for leisure, business travellers and groups.
With the worldliness that travel brings, every stay will take your imagination to places you'd never expect!
Guest Relations Manager
About the Role
As Guest Relations Manager, you'll oversee the Guest Relations team, ensuring VIP guests and loyalty members experience exceptional, personalized service. You'll resolve guest issues with professionalism, collaborate across departments, and continuously innovate to exceed guest satisfaction standards.
Your Day-to-Day
- Lead and mentor the Guest Relations team to deliver outstanding service.
- Serve as the primary contact for VIP guests, managing pre-arrival, stay, and follow-up arrangements.
- Resolve guest concerns and use feedback to drive improvements.
- Collaborate with departments to create seamless guest experiences.
- Ensure brand standards are met for loyalty program benefits.
- Identify revenue opportunities through upselling and premium experiences.
- Manage team schedules and ensure operational readiness.
What we need from you
- Exceptional communication and interpersonal skills.
- Proven experience in guest relations within a luxury hotel environment.
- Strong leadership and team management abilities.
- Proficiency in hotel management systems.
- Flexibility to work varied shifts, including nights and weekends.
- A degree or diploma in Hospitality Management (preferred).
What you can expect from us
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.