242 Guest Relations jobs in Saudi Arabia

Bachelor of Hotel Management (Hotel Management)

Any Nationality

1 Vacancy

Responsibilities include:

1. Preparing for daily VIP arrivals, including room allocation, amenities, and special requests.
2. Ensuring Mis-en-place is ready for VIP arrivals (e.g., registration cards, room keys, welcome drinks).
3. Registering and processing check-in/out for VIP guests efficiently and professionally.
4. Escorting VIP guests to their rooms.
5. Updating guest information into the system post check-in.
6. Handling cashiering duties, foreign exchange transactions, night audits, and reservations, including walk-in and call-in reservations.
7. Providing courteous service, responding promptly to requests and inquiries.
8. Resolving guest complaints and requests, liaising with relevant departments for follow-up.
9. Issuing guest room key cards and maintaining security controls.
10. Delivering messages, mails, and packages to guest rooms.
11. Assisting at the Information counter, Foreign Exchange, and Business Centre as assigned.
12. Knowledge of hotel rate codes, packages, segmentation, and discounts.
13. Maintaining contact with guests to handle problems or complaints efficiently and courteously.
14. Coordinating shuttle bus services with Bell desk.
15. Making courteous daily calls to VIP rooms and other guests.
16. Reporting unusual occurrences to the manager.
17. Adhering to hotel accident prevention policies.
18. Ensuring cleanliness and neatness of the front office area.
19. Reviewing log books, verifying outstanding issues, and following up on pending matters.
20. Announcing VIP rooms to Housekeeping and F&B departments.
21. Checking departure details and planning for the next day.
22. Arranging for special amenities like bouquets, cakes, and cards for anniversaries and birthdays.
23. Inspecting VIP rooms after amenities are placed.
24. Coordinating with the lobby manager for transportation arrangements.
25. Documenting daily guest relations reports systematically.
26. Communicating shift handover information for smooth operations.
27. Coordinating with Front Office, Housekeeping, F&B, and the General Manager regarding VIPs and MIPs.
28. Reviewing guest comments daily and contacting guests if necessary for feedback.
29. Handling guest complaints in coordination with the Front Office Manager, taking corrective actions, and preventing recurrence to ensure guest satisfaction and loyalty.

University Degree in Hotel Management, with either no experience (fresher) or at least 1 year of experience in a similar role at a 5-star hotel.

• Hotels
• Hospitality

• Chefs
• F&B
• Front Desk

• Guest Relations Agent

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Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Adheres to company grooming standards at all time.
• Is a continual source of information, help and assistance to all guests.
• Prepares the weekly duty rosters.
• Supervise Guest Relation Officers.
• Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
• Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Conduct house tours / site inspection and special room drops for VIP s.
• Escorts all arriving guests to their respective suites.
• Escorts external guests to their destination.
• Escorts departing guests to their means of transport.
• Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
• Greet all residence guests personally.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
• Completes the departure list for the following day contact VIP guests for any necessary arrangements.
• Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
• Ensure ALL members consistently receive all benefits, repeat guests and other VIP s receive special recognition and service
• Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and check-info system if necessary.
• Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
• Update and maintain efficient guest history system.
• Prepare requisition and distribution of amenities on a timely basis.
• Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
• Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
• Abides by all policies and procedures.
• Has full knowledge of Sofitel standards.
• Performs related duties and special projects assigned by Senior Management.

• Strong written and verbal communication skills in English and Arabic.
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests
  

Qualifications

• Degree from School for Tourism & Hotel Management
  

Experience

• Minimum 3 - 5 years relevant experience with at least 2 years at a supervisory level

Desired Candidate Profile

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Chefs
• F&B
• Front Desk

Keywords

• Guest Relations Manager

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at

1 day ago Be among the first 25 applicants

Company Description
Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
• Keep Mis-en-place ready for VIP arrivals (Reg.-cards, room keys, welcome drinks).
• Register and process check-in/out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms.
• Update guest information into the computer after check-in.
• Handle cashiering duties, foreign exchange transactions, night audits, and settlement upon guests’ departure.
• Manage walk-in reservations and process call-in reservations when the reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
• Resolve guest complaints/requests and liaise with relevant departments for immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure delivery of messages, mails, and packages to guest rooms.
• Assist at the Information counter, Foreign Exchange, and Business Centre as assigned.
• Know hotel rate codes, packages, segmentation, discounts, and handling procedures.
• Maintain contact with hotel guests to ensure issues are handled efficiently and courteously.
• Follow up with Bell Desk regarding shuttle bus arrangements.
• Make daily courteous calls to VIP rooms and other guests.
• Report unusual occurrences or requests to the manager.
• Follow hotel accident prevention policies.
• Ensure cleanliness and neatness of the front office area.
• Review log books, verify outstanding issues, and follow up on pending tasks.
• Check hotel occupancy, functions, groups, and VIP arrivals.
• Re-announce VIP rooms to Housekeeping and F&B departments.
• Coordinate with the lobby manager regarding arrival and departure transport arrangements.
• File daily guest relations reports and documents systematically.
• Communicate all relevant information to the next shift for smooth operations.
• Coordinate with Front Office, Housekeeping, F&B, and the General Manager regarding MIPs and VIPs.
• Review guest comments daily and contact guests if necessary for direct action.
• Handle guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective actions to prevent recurrence and enhance guest satisfaction.

Qualifications

University Degree in Hotel Management, with either no experience or a minimum of 1 year in a similar role at a 5-star hotel.

Additional Information

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

Referrals increase your chances of interviewing at Accor by 2x

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Core Guest Relations is the face of CORE. The role encompasses reception, reservation, and hosting as well as administrative duties, and competent use of the CRM and booking system. Achieve 80% member satisfaction, solve any problem within 24 hours, and if involving 3rd parties, within 48 hours, ensuring that we as a business deliver our vision and reach our financial targets. Ensure all guests are served and cared for through efficient and smooth operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, Guest Relations are the CORE ambassadors and it is an essential part in making everyone feel welcome, valued, comfortable and delivering an exceptional customer experience.

• All members to be greeted professionally, treated equally, receive exceptional and consistent service, and feel valued and comfortable in their environment.
• Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
• Proactively collect feedback from members, document and share it. Ensure the correct action is taken to handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Proactively engage people in exercise and activity as the heart of everything you do.
• Brand awareness creation, always go the extra mile to engage members.
• Attend all member calls and identify and assess member needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication with members and the CORE team.
• Build a value-for-money culture amongst members and the CORE team.
• Customer education about the standards, rules, and regulations inside the club.
• “Be Backs” and prospect management is consistently followed up within 48 hours.
• Calls are delivered according to the SOP, with energy and enthusiasm.
• Membership administration is carried out efficiently and with attention to detail.
• Participation in all marketing and community building activities.
• Well presented, courteous, and proactive in his/her duties.
• Good understanding of CRM and booking system.
• Have a full understanding of CORE products and processes.
• Have a full understanding of the department structure and policies.
• Details of all prospects to be promptly submitted to the system and to the prospects file with 100% accuracy, keeping the confidentiality of the members’ data.
• Have a thorough understanding of the membership tiers, payment options, policies, and terms & conditions.
• Maintain daily operations including opening, operating, and closing procedures. Consistently fill in the reception and reservation checklists.
• Confirmation of all booked appointments.
• Control entry into all areas by restricting all unauthorized individuals.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
• Ensure all members go through all communication plans and the steps of the member journey effectively to maximize results and keep them engaged.

• University Diploma or Bachelor’s.
• Minimum of 2 years’ experience required within guest service or customer care in fitness or wellness (hospitality).
• Available to work flexible hours.
• Customer-centric with a high level of enthusiasm and a positive attitude.

1 day ago Be among the first 25 applicants

Company Description
Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys, and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

• Prepare for daily VIP arrivals in terms of room allocation, amenities, and special requests of guests.
• Keep Mis-en-place ready for VIP arrivals (Reg.-cards, room keys, welcome drinks).
• Register and process check-in/out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms.
• Update guest information into the computer after check-in.
• Handle cashiering duties, foreign exchange transactions, night audits, and settlement upon guests' departure.
• Manage walk-in reservations and process call-in reservations when the reservations section is closed.
• Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
• Resolve guest complaints/requests and liaise with relevant departments for immediate follow-up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure delivery of messages, mails, and packages to guest rooms.
• Assist at the Information counter, Foreign Exchange, and Business Centre as assigned.
• Know hotel rate codes, packages, segmentation, discounts, and handling procedures.
• Maintain contact with hotel guests to ensure issues are handled efficiently and courteously.
• Follow up with Bell Desk regarding shuttle bus arrangements.
• Make daily courteous calls to VIP rooms and other guests.
• Report unusual occurrences or requests to the manager.
• Follow hotel accident prevention policies.
• Ensure cleanliness and neatness of the front office area.
• Review log books, verify outstanding issues, and follow up on pending tasks.
• Check hotel occupancy, functions, groups, and VIP arrivals.
• Re-announce VIP rooms to Housekeeping and F&B departments.
• Coordinate with the lobby manager regarding arrival and departure transport arrangements.
• File daily guest relations reports and documents systematically.
• Communicate all relevant information to the next shift for smooth operations.
• Coordinate with Front Office, Housekeeping, F&B, and the General Manager regarding MIPs and VIPs.
• Review guest comments daily and contact guests if necessary for direct action.
• Handle guest complaints concerning the Front Office in coordination with the Front Office Manager, taking corrective actions to prevent recurrence and enhance guest satisfaction.

Qualifications

University Degree in Hotel Management, with either no experience or a minimum of 1 year in a similar role at a 5-star hotel.

Additional Information

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

Referrals increase your chances of interviewing at Accor by 2x

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City.

If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.

• Ensure guest satisfaction by providing excellent customer service and addressing inquiries or concerns
• Assist guests with ticket purchase, park information, and directions
• Handle guest complaints and escalate issues when necessary
• Coordinate with other departments to resolve guest issues and provide necessary assistance
• Maintain a friendly and welcoming atmosphere for guests
• Provide information on park attractions, shows, and events
• Promote and upsell park's services, products, and memberships
• Assist in managing guest feedback and conducting surveys
• Collect and analyze guest data to identify areas for improvement
• Adhere to all park policies, procedures, and safety regulations

• Prior experience in guest relations or customer service is preferred
• Strong communication and interpersonal skills
• Positive attitude and ability to work well in a team
• Excellent problem-solving and conflict resolution skills
• Ability to work in a fast-paced and dynamic environment
• Flexibility to work evenings, weekends, and holidays