25 Hospitality jobs in Jeddah

Hospitality Trainer

Jeddah, Makkah DIMENSIONS

Posted 6 days ago

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Job Description

In your role as a Hospitality Trainer, your primary objective is to enhance the professional skills and knowledge of individuals within the hospitality sector. You're responsible for shaping the workforce to meet the industry's high standards of service delivery and customer satisfaction .
  • Identify Needs : Begin by assessing the training needs of your clients or staff, setting definitive goals and outcomes to align with their professional pathways.
  • Design Programmers : Your creativity will be put to the test in crafting structured training programmers that are not only practical but engaging for the trainees.
  • Implementation : You must effectively deliver these training sessions, utilizing a variety of teaching methodologies to accommodate different learning styles.
  • Evaluation : Post-training, an important part of your job is to evaluate the effectiveness of the programmer, making adjustments for continuous improvement.

You are a pivot point for the professional development of personnel within hotels, restaurants, and other hospitality venues. Whether it's onboarding new employees or developing the existing staff, your impact on their career progression is significant. You should possess the ability to adapt your teaching approach to a diverse range of learners. Your aim is not just to inform but also to inspire and motivate, enabling individuals to excel in a service-oriented industry where the guest experience is paramount.

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Hospitality Academy Director (HAD001)

Jeddah, Makkah Foreground LLC

Posted 2 days ago

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Job Description

Foreground is exclusively mandated to support the launch of a major new division focused on Hospitality and Culinary Education within a leading training academy in Saudi Arabia. We are seeking a Hospitality Academy Director to lead this build-from-scratch initiative, combining deep operational expertise, strategic leadership, and international industry connections to create a pioneering education platform for the region.

Role Overview

This is not an academic post, it is a foundational leadership mandate . The selected candidate will be responsible for the full design and delivery of a new hospitality and culinary academy, from physical infrastructure setup to sourcing international curricula and partners. This role is aimed at visionary operators who understand how to scale business units, develop strategic alliances, and create programs aligned with global industry needs.

Key Responsibilities

  • Lead the development and operational launch of a full-fledged Hospitality and Culinary Education division, including all physical and organizational infrastructure.
  • Oversee technical specifications for hospitality and kitchen training spaces in alignment with international vocational standards.
  • Identify and secure global academic and industry partnerships, particularly with institutions in Switzerland, France, and broader Europe.
  • Source existing best-in-class curricula from global education providers; no need for curriculum creation from scratch.
  • Manage budgets, financial planning, vendor negotiations, and operational timelines.
  • Recruit, develop, and lead a multidisciplinary team for training, operations, and business development.
  • Develop strong corporate and governmental relationships for student pipelines, program funding, and strategic support.
  • Serve as the executive face of the division in front of partners, clients, and key stakeholders.
  • Align the divisions growth with commercial objectives, revenue, enrollment, and industry placement.

Candidate Profile

  • Minimum 5+ years in senior leadership within hospitality operations, business development, or vocational education.
  • Proven experience building and scaling multi-site or multi-unit hospitality projects or training centers.
  • Strong understanding of vocational training models, particularly those aligned with Swiss or European hospitality standards .
  • Demonstrated success in developing business plans, managing financial portfolios, and forming strategic partnerships.
  • Ability to operate in a start-up environment, managing ambiguity and building structured systems from the ground up.
  • A network of industry or academic partners across hospitality, culinary arts, or tourism sectors is highly preferred.
  • Full fluency in English; Arabic and French are strong assets.
  • Commercial mindset, hands-on leadership style, and passion for empowering future talent.
Required Skills:

Strategic Partnerships Business Units Pipelines Training Programs Arabic Partnerships Infrastructure Networking Specifications Business Development Education Business English Leadership Training

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Project Manager - Hospitality - Jeddah

Jeddah, Makkah COREcruitment

Posted 6 days ago

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Job Description

Project Manager – Hospitality -Jeddah

This is a very exciting opportunity for an experience Hospitality Project Manager to be part of this amazing new F&B venue opening in Jeddah.

Key Purpose of the role:

We are looking for an experienced and hands-on Hospitality Project Manager with a proven track record of delivering high-quality food & beverage interiors and hospitality spaces to international standards.You will, on behalf of the global team in London, lead the on-site delivery of the F&B property projects through construction, fit-out, and mobilisation, with a particular focus on retail, offices, wellness, kitchens, dining areas, and operational back-of-house environments and MEP systems.

Based in Jeddah and reporting to the Global Head of Property (London), you will be responsible for ensuring that all company spaces meet the company’s quality, operational, and design standards while complying with local regulations.

While the role has a strong emphasis on F&B fit-out and interiors, you will also oversee and coordinate general construction and architectural elements across all tenant and hospitality spaces.This is a critical, high-ownership position requiring exceptional coordination skills, international experience, and the ability to manage multiple stakeholders in a fast-paced, high-standard environment.

Qualification, Required Skills & Background for the Project Manager role:

  • 8-10 years of project management experience in construction and fit-out, with a proven track record delivering F&B and hospitality interior projects to international standards.
  • A bachelor’s degree in Civil Engineering, Architecture, Construction Management, or a related field is required
  • A recognised Project Management certification such as PMP or PRINCE2
  • Significant hands-on experience managing mid- to high-end F&B interiors, including: - Commercial kitchens; Dining areas and bars; MEP, lighting, AV, and specialist hospitality systems
  • Strong understanding of the full project lifecycle from shell & core to operational readiness, with the ability to coordinate general construction and architectural elements alongside specialist interiors.
  • Proven ability to deliver projects in international markets, balancing global standards with local codes and practices.
  • Demonstrated expertise in leading testing, commissioning, and handover processes, including contractor-to-operator transitions and operational start-up.
  • Excellent knowledge of construction quality, fit-out detailing, and fabrication standards.
  • Ability to read and interpret detailed design and construction drawings (architectural, MEP, fabrication) and proficiency with CAD tools.
  • Strong understanding of KSA and international building codes, construction standards, and health & safety compliance.
  • Familiarity with RIBA project stages and standard project workflows.
  • Experience managing procurement and installation of FF&E and OS&E packages.
  • Sound knowledge of IT and operational systems relevant to hospitality environments, including data networks, telephony, EPOS, security, and access control systems.
  • Exceptional interpersonal, coordination, and communication skills, with the ability to work across a wide range of stakeholders.
  • Fluent in English and Arabic (spoken and written).
  • Ability to access and work within the Makkah province.
  • Holds all necessary accreditations and certifications required for site-based roles in Saudi Arabia.

Salary Package: SAR25-28k pm plus standard benefits

Get in touch:


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Property Project Manager (Hospitality)

Jeddah, Makkah Boxooo International

Posted 7 days ago

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Job Description

Role: Project Manager - Hospitality

Reporting to: Global Head of Property

Location: Jeddah

Key Purpose of the role:

We’re looking for an experienced and hands-on Hospitality Project Manager with a proven track record of delivering high-quality food & beverage interiors and hospitality spaces to international standards. You will, on behalf of the global team in London, lead the on-site delivery of Boxooo’s F&B property projects through construction, fit-out, and mobilisation, with a particular focus on retail, offices, wellness, kitchens, dining areas, and operational back-of-house environments and MEP systems.

Based in Jeddah and reporting to the Global Head of Property (London), you’ll be responsible for ensuring that all Boxooo spaces meet Boxooo’s quality, operational, and design standards while complying with local regulations.

While the role has a strong emphasis on F&B fit-out and interiors, you will also oversee and coordinate general construction and architectural elements across all tenant and hospitality spaces. This is a critical, high-ownership position requiring exceptional coordination skills, international experience, and the ability to manage multiple stakeholders in a fast-paced, high-standard environment.

Responsibilities:

  • Lead the on-site delivery of F&B fit-out and operational interiors, ensuring compliance with approved plans, timelines, budgets, and quality standards.
  • Oversee construction and fit-out contractors, ensuring alignment of daily activities with the master programme and key milestones.
  • Coordinate with developers, consultants, and local authorities to ensure all necessary permits, licenses, and municipal approvals are obtained in a timely manner.
  • Identify project risks and propose effective mitigation strategies, escalating critical issues where necessary to maintain the project’s critical path.
  • Oversee the fit-out of all tenant spaces, ensuring alignment with approved drawings, code compliance, and coordination with the overall venue build schedule; manage the successful handover of these spaces from contractor/Boxooo to the tenant.
  • Conduct and document regular site inspections and walkthroughs; manage snag lists and ensure timely resolution of defects.
  • Manage testing, commissioning, and handover of all systems and spaces, including kitchens, MEP, AV, IT, EPOS, lighting, and access control, ensuring operational readiness.
  • Drive the procurement and delivery of FF&E and OS&E packages in line with Boxooo’s quality and timeline expectations.
  • Oversee the formal handover process from the developer and contractors to Boxooo, ensuring all documentation, certifications, and warranties are complete and accurate.
  • Maintain accurate and complete project documentation, including reports, approvals, and final handover packs, in line with Boxooo HO protocols.
  • Provide weekly progress reports to the Global Head of Property, covering milestones, risks, and cost implications.

Required Skills & Background

  • Minimum 10 years of project management experience in construction and fit-out, with a proven track record delivering F&B and hospitality interior projects to international standards.
  • Significant hands-on experience managing mid- to high-end F&B interiors, including:

- Commercial kitchens

- Dining areas and bars

- MEP, lighting, AV, and specialist hospitality systems

  • Strong understanding of the full project lifecycle from shell & core to operational readiness, with the ability to coordinate general construction and architectural elements alongside specialist interiors.
  • Proven ability to deliver projects in international markets, balancing global standards with local codes and practices.
  • Demonstrated expertise in leading testing, commissioning, and handover processes, including contractor-to-operator transitions and operational start-up.
  • Excellent knowledge of construction quality, fit-out detailing, and fabrication standards.
  • Ability to read and interpret detailed design and construction drawings (architectural, MEP, fabrication) and proficiency with CAD tools.
  • Strong understanding of KSA and international building codes, construction standards, and health & safety compliance.
  • Familiarity with RIBA project stages and standard project workflows.
  • Experience managing procurement and installation of FF&E and OS&E packages.
  • Sound knowledge of IT and operational systems relevant to hospitality environments, including data networks, telephony, EPOS, security, and access control systems.
  • Exceptional interpersonal, coordination, and communication skills, with the ability to work across a wide range of stakeholders.
  • Fluent in English and Arabic (spoken and written).
  • Ability to access and work within the Makkah province.
  • Holds all necessary accreditations and certifications required for site-based roles in Saudi Arabia.

Qualifications:

  • A bachelor’s degree in Civil Engineering, Architecture, Construction Management, or a related field is required
  • A recognised Project Management certification such as PMP or PRINCE2

About Boxooo:

We are a global hospitality company, pioneering cultural change through the way businesses and people connect through technology and a shared passion for food. From our lifestyle destinations to our cloud-based software platform, we create opportunities for customers to experience, exchange, and influence products, ideas, and business in new ways.

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Hospitality Academy Director (HAD001)

Jeddah, Makkah Foreground.

Posted 13 days ago

Job Viewed

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Job Description

Get AI-powered advice on this job and more exclusive features.

Foreground is exclusively mandated to support the launch of a major new division focused on Hospitality and Culinary Education within a leading training academy in Saudi Arabia. We are seeking a Hospitality Academy Director to lead this build-from-scratch initiative, combining deep operational expertise, strategic leadership, and international industry connections to create a pioneering education platform for the region.

Role Overview

This is not an academic post, it is a foundational leadership mandate . The selected candidate will be responsible for the full design and delivery of a new hospitality and culinary academy, from physical infrastructure setup to sourcing international curricula and partners. This role is aimed at visionary operators who understand how to scale business units, develop strategic alliances, and create programs aligned with global industry needs.

Key Responsibilities

  • Lead the development and operational launch of a full-fledged Hospitality and Culinary Education division, including all physical and organizational infrastructure.
  • Oversee technical specifications for hospitality and kitchen training spaces in alignment with international vocational standards.
  • Identify and secure global academic and industry partnerships, particularly with institutions in Switzerland, France, and broader Europe.
  • Source existing best-in-class curricula from global education providers; no need for curriculum creation from scratch.
  • Manage budgets, financial planning, vendor negotiations, and operational timelines.
  • Recruit, develop, and lead a multidisciplinary team for training, operations, and business development.
  • Develop strong corporate and governmental relationships for student pipelines, program funding, and strategic support.
  • Serve as the executive face of the division in front of partners, clients, and key stakeholders.
  • Align the divisions growth with commercial objectives, revenue, enrollment, and industry placement.


Candidate Profile

  • Minimum 5+ years in senior leadership within hospitality operations, business development, or vocational education.
  • Proven experience building and scaling multi-site or multi-unit hospitality projects or training centers.
  • Strong understanding of vocational training models, particularly those aligned with Swiss or European hospitality standards.
  • Demonstrated success in developing business plans, managing financial portfolios, and forming strategic partnerships.
  • Ability to operate in a start-up environment, managing ambiguity and building structured systems from the ground up.
  • A network of industry or academic partners across hospitality, culinary arts, or tourism sectors is highly preferred.
  • Full fluency in English; Arabic and French are strong assets.
  • Commercial mindset, hands-on leadership style, and passion for empowering future talent.

Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Education and Training
  • Industries Business Consulting and Services

Referrals increase your chances of interviewing at Foreground. by 2x

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Hospitality Academy Director (HAD001)

Jeddah, Makkah Foreground Consultancy

Posted 15 days ago

Job Viewed

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Job Description

Job Description:

Foreground is exclusively mandated to support the launch of a major new division focused on Hospitality and Culinary Education within a leading training academy in Saudi Arabia. We are seeking a Hospitality Academy Director to lead this build-from-scratch initiative, combining deep operational expertise, strategic leadership, and international industry connections to create a pioneering education platform for the region.



Role Overview



This is not an academic post, it is a foundational leadership mandate . The selected candidate will be responsible for the full design and delivery
of a new hospitality and culinary academy, from physical infrastructure setup to sourcing international curricula and partners. This role is aimed at visionary operators who understand how to scale business units, develop strategic alliances, and create programs aligned with global industry needs.



Key Responsibilities



  • Lead the development and operational launch of a full-fledged Hospitality and Culinary Education division, including all physical and organizational infrastructure.
  • Oversee technical specifications for hospitality and kitchen training spaces in alignment with international vocational standards.
  • Identify and secure global academic and industry partnerships, particularly with institutions in Switzerland, France, and broader Europe.
  • Source existing best-in-class curricula from global education providers; no need for curriculum creation from scratch.
  • Manage budgets, financial planning, vendor negotiations, and operational timelines.
  • Recruit, develop, and lead a multidisciplinary team for training, operations, and business development.
  • Develop strong corporate and governmental relationships for student pipelines, program funding, and strategic support.
  • Serve as the executive face of the division in front of partners, clients, and key stakeholders.
  • Align the divisions growth with commercial objectives, revenue, enrollment, and industry placement.

Candidate Profile



  • Minimum 5+ years in senior leadership within hospitality operations, business development, or vocational education.
  • Proven experience building and scaling multi-site or multi-unit hospitality projects or training centers.
  • Strong understanding of vocational training models, particularly those aligned with Swiss or European hospitality standards .
  • Demonstrated success in developing business plans, managing financial portfolios, and forming strategic partnerships.
  • Ability to operate in a start-up environment, managing ambiguity and building structured systems from the ground up.
  • A network of industry or academic partners across hospitality, culinary arts, or tourism sectors is highly preferred.
  • Full fluency in English; Arabic and French are strong assets.
  • Commercial mindset, hands-on leadership style, and passion for empowering future talent.



Required Skills:


Strategic Partnerships
Business Units
Pipelines
Training Programs
Arabic
Partnerships
Infrastructure
Networking
Specifications
Business Development
Education
Business
English
Leadership
Training








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Real Estate, Hospitality & Construction- Senior

Jeddah, Makkah EY

Posted today

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Job Description

Competitive business today is all about making intelligent, informed decisions. Our Transaction Real Estate professionals help clients make strategic real estate decisions with high quality and objective advice through each phase of the transaction process. You will be an important part of our diversely talented, highly experienced team and work at the forefront of high-profile transactions.

**The opportunity**

EY has an established industry leading Transaction Real Estate Practice. We are looking for an aspirational Real Estate investment professional with corporate finance or strategy background and a focus on Real Estate, Hospitality and Construction (RHC), to join us as a Senior Manager in the team.

**Your key responsibilities**

As a Senior Manager within the RHC team you are likely to spend your day meeting with clients to develop a portfolio of engagements, working on strategic issues with client management while also ensuring quality delivery and excellent client service. You will also be responsible for building strong client relationships, spotting opportunities for new business, leading the engagements, managing engagement budget as well as developing and coaching junior members of the team.

**Skills and attributes for success**

We support clients with their evolving business strategy throughout the real estate lifecycle with the following services:

- **
Valuation - **including purchase price allocation of real property or portfolios for purposes of financial or tax reporting
- ** Transaction due diligence (buy-side and sell-side/carve-out) - **including lender diligence, real estate M&A diligence, real estate asset diligence, transaction closing proration
- ** Operational diligence and performance reviews **for hotels, malls and leisure/entertainment assets
- ** Development and Strategic Advisory - **feasibility studies, highest-and-best use analysis, concept ideation/development, destination strategy, tourism product development (leisure and entertainment), growth/expansion/entry strategies
- ** Capital markets - **including capital strategy for property and real estate entities, raising equity capital or debt

**To qualify for the role you must have**
- As a minimum, a bachelor's degree in in real estate (preferred), economics, finance, business or engineering and at least 8 years of related work experience.
- Full understanding of RHC terminology
- Experience in commercial real estate, hospitality or tourism with focus on acquisition, due diligence, real estate valuation, loan underwriting, asset management, finance, or market research.
- Willingness to travel in the region (approximately 25% to 50%)
- Advanced Excel and financial modelling expertise. Argus experience strongly desired

**Ideally, you’ll also have**
- Previous real estate experience in professional services/Big 4 or similar consulting firm, or with prominent developers with large scale projects
- A Master’s, MBA or relevant qualification (CFA, CAIA)
- RICS qualification is a plus
- Middle East experience is beneficial
- High business acumen and strategic mind set
- Arabic fluency is a plus

**What we look for**

**What we offer**

We offer a competitive compensation package where you’ll be rewarded based on performance and recognized for the value you bring to our business. Plus, we offer:

- **Continuous learning**: You’ll develop the mindset and skills to navigate whatever comes next.
- **Success as defined by you**: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- **Transformative leadership**: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- **Diverse and inclusive culture**: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

**If you can demonstrate that you meet the criteria above, please contact us as soon as possible.
**The exceptional EY experience. It’s yours to build.
**EY | Building a better working world**

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.
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About the latest Hospitality Jobs in Jeddah !

Business Developer | Saudi Arabia | Hospitality Group

Jeddah, Makkah Recruit for Africa PTY Limited

Posted 11 days ago

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Job Description

Business Developer | Saudi Arabia | Hospitality Group

A leading luxury hospitality group in Saudi Arabia is seeking a strategic and results-driven BUSINESS DEVELOPER to oversee business growth and performance for its branches in Jeddah. The ideal candidate will bring a deep understanding of the hospitality industry, a sharp commercial mindset, and the ability to identify and seize new opportunities to drive expansion and profitability.

Key Responsibilities
  • Oversee and support the performance of hospitality outlets in Jeddah, ensuring operational excellence and brand consistency
  • Identify new business opportunities, partnerships, and revenue streams
  • Conduct market research and competitor analysis to inform strategic planning
  • Develop and implement local business development strategies to grow market share
  • Maintain strong relationships with existing partners and clients
  • Collaborate with operations, marketing, and finance teams to align business goals
  • Monitor KPIs, sales targets, and financial performance for Jeddah branches
  • Recommend improvements in operations, service, and guest experience based on data and feedback
  • Represent the brand in local industry events, networking opportunities, and strategic meetings
Requirements
  • Proven experience in business development or multi-unit operations in the hospitality or F&B sector, ideally within luxury brands
  • Strong understanding of the Saudi Arabian market, especially Jeddah
  • Exceptional communication, negotiation, and leadership skills
  • Commercially minded with strong analytical abilities
  • Fluent in English; Arabic is an advantage
  • Valid driving license and flexibility to travel if required
  • Bachelor’s degree in Business, Hospitality Management, or related field (MBA is a plus)
Salary package
  • Total Salary SAR 15 – 20k CTC

To apply for Business Developer | Saudi Arabia | Hospitality Group, please send yourCV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!

Disclaimer Personal information received from applicants will only be processed for the purposes obtained as disclosed in our privacy policy. By applying for this job, you accept that we can process your personal information as specified and you agree to our privacy policy found on Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in place to ensure the confidentiality of this personal information. Recruit for Africa will only send emails from @recruitforafrica.com domain and will never ask job seekers to pay recruitment, visa or any travel fees into our account. #J-18808-Ljbffr
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Business Developer | Saudi Arabia | Hospitality Group

Jeddah, Makkah Recruit for Africa PTY Limited

Posted today

Job Viewed

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Job Description

Business Developer | Saudi Arabia | Hospitality Group

A leading luxury hospitality group in Saudi Arabia is seeking a strategic and results-driven BUSINESS DEVELOPER to oversee business growth and performance for its branches in Jeddah. The ideal candidate will bring a deep understanding of the hospitality industry, a sharp commercial mindset, and the ability to identify and seize new opportunities to drive expansion and profitability.

Key Responsibilities
  • Oversee and support the performance of hospitality outlets in Jeddah, ensuring operational excellence and brand consistency
  • Identify new business opportunities, partnerships, and revenue streams
  • Conduct market research and competitor analysis to inform strategic planning
  • Develop and implement local business development strategies to grow market share
  • Maintain strong relationships with existing partners and clients
  • Collaborate with operations, marketing, and finance teams to align business goals
  • Monitor KPIs, sales targets, and financial performance for Jeddah branches
  • Recommend improvements in operations, service, and guest experience based on data and feedback
  • Represent the brand in local industry events, networking opportunities, and strategic meetings
Requirements
  • Proven experience in business development or multi-unit operations in the hospitality or F&B sector, ideally within luxury brands
  • Strong understanding of the Saudi Arabian market, especially Jeddah
  • Exceptional communication, negotiation, and leadership skills
  • Commercially minded with strong analytical abilities
  • Fluent in English; Arabic is an advantage
  • Valid driving license and flexibility to travel if required
  • Bachelor’s degree in Business, Hospitality Management, or related field (MBA is a plus)
Salary package
  • Total Salary SAR 15 – 20k CTC

To apply for Business Developer | Saudi Arabia | Hospitality Group, please send yourCV in WORD document WITH UP-TO-DATE EMPLOYMENT HISTORY AND A FULL-LENGTH PHOTO INSERTED ON THE CV.

We appreciate all applications. However, only shortlisted candidates will be contacted for further assessment, within 10 working days of the application.

Recruit for Africa is a recruitment agency based in South Africa specialising exclusively in hospitality, retail, chefs and lodge placements. Our agents are specialists in their fields and will be able to advise you and assist in the recruitment process, from the moment you apply for a job until you start your employment. Do not look any further and contact Recruit for Africa to find you the perfect employee or to secure your dream job!

Disclaimer Personal information received from applicants will only be processed for the purposes obtained as disclosed in our privacy policy. By applying for this job, you accept that we can process your personal information as specified and you agree to our privacy policy found on Recruit for Africa website. Recruit for Africa (Pty) Ltd has safeguards in place to ensure the confidentiality of this personal information. Recruit for Africa will only send emails from @recruitforafrica.com domain and will never ask job seekers to pay recruitment, visa or any travel fees into our account. #J-18808-Ljbffr
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Customer Service Officer

Jeddah, Makkah Myclinic

Posted 18 days ago

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Job Description

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Direct message the job poster from My Clinic KSA

HR | Talent Acquisition Sr. Officer | Hiring Requests Management | End-to-End Recruitment | Sourcing Expert

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summery:

Implementing patient-centered strategies, collecting and analyzing feedback, and collaborating with multidisciplinary teams to optimize the patient journey. Overseeing complaint resolution, advocating for patients, and leading initiatives to enhance communication through digital platforms.

Primary Responsibilities:

  • Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
  • Handling all aspects of a patient’s experience, both concerning their treatment and their overall stay My Clinic’s facility.
  • Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement. Implementing changes to streamline processes and reduce potential points of frustration.
  • Communicating with patients to determine their needs and identify a path toward treatment and progress.
  • Empathizing with patient concerns on their path toward recovery, helping them take steps to replace anxiety with peace of mind.
  • Resolving patient complaints and concerns, working with relevant departments to address issues promptly, implementing a structured feedback loop to capture patient insights and drive continuous improvement.
  • Corresponding with care providers (Physicians, Nurses, …etc.) to familiarize them with individual patient needs and preferences.
  • Implementing patient-focused programs in a healthcare environment.
  • Supervising training programs for healthcare staff to enhance their interpersonal skills, communication, and patient engagement abilities, providing ongoing education on best practices in patient-centered care.
  • Generating and delivering reports on patient progress, setbacks, and overall status.
  • Performing other professional duties as assigned.

Education / Professional Qualifications:

  • Education Degree: Bachelor’s degree in a health-related field, such as nursing, health care administration or public health, or any related field.
  • Years of Experience: 3 to 5 years of experience within a related field.
  • Professional Certification: CPXP.

Experts & Skills:

  • Excellent Command of oral and written English & Arabic.
  • Proficient with Microsoft Office Suite or related software.
  • Excellent verbal and written communication skills to effectively interact with patients, their families, and healthcare staff.
  • Strong empathy and compassion to understand and address the emotional needs of patients and their families.
  • Proficiency in conflict resolution to address patient concerns and complaints in a fair and effective manner.
  • Excellent problem-solving skills and the ability to strategize and devise solutions.
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Hospitals and Health Care

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  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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