13 Hospitality jobs in Jeddah

Foreground is exclusively mandated to support the launch of a major new division focused on Hospitality and Culinary Education within a leading training academy in Saudi Arabia. We are seeking a Hospitality Academy Director to lead this build-from-scratch initiative, combining deep operational expertise, strategic leadership, and international industry connections to create a pioneering education platform for the region.

Role Overview

This is not an academic post, it is a foundational leadership mandate . The selected candidate will be responsible for the full design and delivery of a new hospitality and culinary academy, from physical infrastructure setup to sourcing international curricula and partners. This role is aimed at visionary operators who understand how to scale business units, develop strategic alliances, and create programs aligned with global industry needs.

Key Responsibilities

• Lead the development and operational launch of a full-fledged Hospitality and Culinary Education division, including all physical and organizational infrastructure.
• Oversee technical specifications for hospitality and kitchen training spaces in alignment with international vocational standards.
• Identify and secure global academic and industry partnerships, particularly with institutions in Switzerland, France, and broader Europe.
• Source existing best-in-class curricula from global education providers; no need for curriculum creation from scratch.
• Manage budgets, financial planning, vendor negotiations, and operational timelines.
• Recruit, develop, and lead a multidisciplinary team for training, operations, and business development.
• Develop strong corporate and governmental relationships for student pipelines, program funding, and strategic support.
• Serve as the executive face of the division in front of partners, clients, and key stakeholders.
• Align the divisions growth with commercial objectives, revenue, enrollment, and industry placement.

Candidate Profile

• Minimum 5+ years in senior leadership within hospitality operations, business development, or vocational education.
• Proven experience building and scaling multi-site or multi-unit hospitality projects or training centers.
• Strong understanding of vocational training models, particularly those aligned with Swiss or European hospitality standards .
• Demonstrated success in developing business plans, managing financial portfolios, and forming strategic partnerships.
• Ability to operate in a start-up environment, managing ambiguity and building structured systems from the ground up.
• A network of industry or academic partners across hospitality, culinary arts, or tourism sectors is highly preferred.
• Full fluency in English; Arabic and French are strong assets.
• Commercial mindset, hands-on leadership style, and passion for empowering future talent.

Strategic Partnerships Business Units Pipelines Training Programs Arabic Partnerships Infrastructure Networking Specifications Business Development Education Business English Leadership Training

Job Purpose

The Training Manager is responsible for developing, implementing, and overseeing training programs that enhance the performance, service quality, and guest experience across the hospitality / food & beverage operations. This role ensures that employees are well-trained in company standards, product knowledge, service excellence, safety, and compliance, ultimately driving operational efficiency and customer satisfaction.

Key Responsibilities

Training & Development

• Design, deliver, and evaluate training programs for all levels of staff (frontline, supervisors, and managers).
• Develop induction/orientation programs for new hires to ensure smooth onboarding.
• Create tailored training modules for F&B service, food handling, safety, hygiene, and customer service excellence.
• Ensure compliance with local labor laws, health, and safety regulations.

Operational Excellence

• Work closely with Operations and HR to identify training needs through performance evaluations, guest feedback, and business requirements.
• Standardize service procedures across all outlets to maintain consistent quality.
• Monitor training effectiveness by tracking KPIs such as guest satisfaction, service scores, staff turnover, and productivity.

Leadership & Coaching

• Train and coach supervisors and line managers to become effective on-the-job trainers.
• Develop succession planning programs for high-potential employees.
• Support a culture of continuous learning and service excellence.

Administration & Reporting

• Maintain accurate training records, attendance, and evaluation reports.
• Prepare training budgets and manage resources effectively.
• Report regularly to management on training outcomes, gaps, and recommendations.

Qualifications & Skills

• Bachelor’s degree in Hospitality Management, Human Resources, or related field.
• Minimum 5–7 years’ experience in Training & Development within hospitality or F&B industry.
• Strong knowledge of service standards, food safety, HACCP, and customer experience.
• Excellent presentation, communication, and facilitation skills.
• Ability to design engaging training content (classroom, e-learning, and on-the-job).
• Proficiency in MS Office and training software/tools.
• Fluent in English; Arabic or other languages is an advantage.

Key Competencies

• Passion for hospitality and service excellence.
• Strong leadership and interpersonal skills.
• Analytical and results-oriented mindset.
• Creativity in developing interactive training methods.
• Ability to work in a multicultural and fast-paced environment.

Job Purpose

The Training Manager is responsible for developing, implementing, and overseeing training programs that enhance the performance, service quality, and guest experience across the hospitality / food & beverage operations. This role ensures that employees are well-trained in company standards, product knowledge, service excellence, safety, and compliance, ultimately driving operational efficiency and customer satisfaction.

Key Responsibilities

Training & Development

• Design, deliver, and evaluate training programs for all levels of staff (frontline, supervisors, and managers).
• Develop induction/orientation programs for new hires to ensure smooth onboarding.
• Create tailored training modules for F&B service, food handling, safety, hygiene, and customer service excellence.
• Ensure compliance with local labor laws, health, and safety regulations.

Operational Excellence

• Work closely with Operations and HR to identify training needs through performance evaluations, guest feedback, and business requirements.
• Standardize service procedures across all outlets to maintain consistent quality.
• Monitor training effectiveness by tracking KPIs such as guest satisfaction, service scores, staff turnover, and productivity.

Leadership & Coaching

• Train and coach supervisors and line managers to become effective on-the-job trainers.
• Develop succession planning programs for high-potential employees.
• Support a culture of continuous learning and service excellence.

Administration & Reporting

• Maintain accurate training records, attendance, and evaluation reports.
• Prepare training budgets and manage resources effectively.
• Report regularly to management on training outcomes, gaps, and recommendations.

Qualifications & Skills

• Bachelor's degree in Hospitality Management, Human Resources, or related field.
• Minimum 5-7 years' experience in Training & Development within hospitality or F&B industry.
• Strong knowledge of service standards, food safety, HACCP, and customer experience.
• Excellent presentation, communication, and facilitation skills.
• Ability to design engaging training content (classroom, e-learning, and on-the-job).
• Proficiency in MS Office and training software/tools.
• Fluent in English; Arabic or other languages is an advantage.

Key Competencies

• Passion for hospitality and service excellence.
• Strong leadership and interpersonal skills.
• Analytical and results-oriented mindset.
• Creativity in developing interactive training methods.
• Ability to work in a multicultural and fast-paced environment.

We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

• Manage customer inquiries through phone, email, whatsapp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Retail Florists

Referrals increase your chances of interviewing at Florose by 2x

Jeddah, Makkah, Saudi Arabia 15 hours ago

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

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JOB PURPOSE:

To execute sales plans and achieve set targets by providing customers with information and guidance on products and services as well as fulfilling the needs while ensuring an efficient and high-quality customer service.

AREAS OF RESPONSIBILITY:

• Follows all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job to ensure continuity of work.
• Addresses all customers’ service needs as per quality standards.
• Builds and maintain strong and effective relationship with customers to implement sales plan and achieve goals/objectives.
• Acts as point of contact for customers (referred by Meter/Greeter) and especially for new customers, answers their queries and provides information about various products and services offered by the company specified turn-around time to ensure customer satisfaction
• Assists customers in filling-out complex forms and applications as requested while ensuring accuracy and completion of all required documentation
• Achieves sales and revenue targets for existing and new customers and also ensure customer profitability targets are met

Minimum Qualifications:

Bachelor’s in Hospitality or equivalent

Minimum Experience:

1-3 years relevant experience.

We are looking for a dedicated and professional Customer Service Specialist to join our team and provide an outstanding customer experience. The ideal candidate will be responsible for handling customer inquiries, resolving issues effectively, and ensuring high levels of customer satisfaction.

• Manage customer inquiries through phone, email, whatsapp.
• Resolve complaints and provide appropriate solutions in a timely manner.
• Follow up with customers to ensure their issues are fully resolved.
• Coordinate with internal teams to improve processes and customer experience.
• Maintain accurate records of customer interactions in CRM systems.
• Provide product/service information clearly and professionally.
• Contribute to achieving customer service KPIs and targets.

Qualifications & Requirements:

• 3+ years of experience in customer service, preferably in e-commerce or retail.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks under pressure.
• Proficiency in Microsoft Office and customer service software/CRM systems.
• Fluency in both Arabic and English (written and spoken).

• Seniority level Mid-Senior level

• Employment type Full-time
• Industries Retail Florists

Referrals increase your chances of interviewing at Florose by 2x

Jeddah, Makkah, Saudi Arabia 15 hours ago

Jeddah, Makkah, Saudi Arabia 23 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

Jiddah, Makkah, Saudi Arabia 18 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.