127 Help Desk Support jobs in Riyadh

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices
• Assist users with application software and business software issues
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems
• Conduct training sessions for users on new software and tools when applicable
• Proactively identify areas for improvement in help desk processes and recommend enhancements

• Bachelor's degree in Information Technology, Computer Science, or a related field
• 1-2 years of experience in a help desk or technical support role
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users
• Familiarity with common operating systems (Windows, macOS) and software applications
• Excellent interpersonal and customer service skills
• Ability to manage multiple tasks and work in a fast-paced environment

Comprehensive benefits package

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Get notified about new Help Desk Specialist jobs in Riyadh, Riyadh, Saudi Arabia.

Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.

2-3 years' IT experience in a help desk or technical support role. Bachelor's degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.

Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.

EOE/M/F/Vet/Disabled

Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.

• Provide first-level technical support for hardware, software, and network-related inquiries.
• Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
• Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
• Assist users with application software and business software issues.
• Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
• Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
• Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
• Conduct training sessions for users on new software and tools when applicable.
• Proactively identify areas for improvement in help desk processes and recommend enhancements.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 1-2 years of experience in a help desk or technical support role.
• Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
• Familiarity with common operating systems (Windows, MacOS) and software applications.
• Excellent interpersonal and customer service skills.
• Ability to manage multiple tasks and work in a fast-paced environment.

Comprehensive benefits package

Customer Service Assistant - Riyadh

My client is a leading UK retailer expanding into the Middle east with a number of new store Openings over Summer 2025

We are seeking customer focused individuals who have an understanding nature and can guide our customers to the right products for their needs

First and foremost, you’ll be in a fun, fast-paced retail role and if you love working for the brand, you could move onwards and upwards in the company. You’ll receive competitive pay and benefits tailored to Saudi Arabia

We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.

You will help our customers, by assisting them with queries, advice and great service.

You will keep our stores looking their best, replenishing stock, handling deliveries, and creatively merchandising new displays, all whilst remaining a friendly face within the store.

We have both full and part time roles available and a variety of shift patterns to suit you

Looking forward to hearing from you!

If you have got retail experience already, all the better.

What is most important though is having plenty of enthusiasm and energy—nothing stands still here, least of all you.

That also means being able to learn the role quickly, even if you haven’t done retail work before but you’re a good listener and great communicator, you will be up to speed in no time and ready to play a valued role in your team.

*To be successful in role, valid security checks must be completed.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

We are a leading Saudi digital transformation company enabling organizations to connect people, processes, and technology seamlessly. Through innovative IT solutions and enterprise systems, MIS Connect empowers businesses to enhance efficiency, collaboration, and security — driving smarter operations and sustainable growth across sectors.

As a Customer Service Specialist at MIS Connect , you will be the first point of contact for our clients, ensuring every interaction reflects our commitment to excellence, efficiency, and customer satisfaction. You will play a vital role in supporting our digital transformation services by addressing inquiries, resolving technical and service-related issues, and guiding clients through our solutions to ensure a seamless and positive experience.

• Handle client inquiries through phone, email, and chat in a professional and timely manner.
• Provide accurate information about MIS Connect’s digital solutions, services, and support policies.
• Resolve client concerns efficiently and elevate technical or service-related issues when necessary.
• Document interactions, issues, and client feedback to support continuous improvement in our processes and service quality.
• Collaborate closely with internal teams — including technical support, project management, and operations — to ensure a seamless and exceptional client experience.

• 2+ years of experience in customer service or client support, preferably within open banking companies.
• Proven ability to deliver excellent service and support in a fast‑paced, technology‑driven environment.
• Strong communication, problem‑solving, and analytical skills.
• Ability to manage multiple tasks, stay organized, and perform well under pressure.
• A proactive team player with a positive attitude and a commitment to continuous improvement.

Mid‑Senior level

Full‑time

• Customer Service
• Business Development
• General Business

Banking and Investment Banking

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