103 Guest Services jobs in Riyadh

Assistant Manager - Guest Services & Entry Operations

Assistant Manager - Guest Services & Entry Operations will oversee the seamless integration of guest services and entry operations, ensuring an outstanding guest experience from arrival to departure. This role will be responsible for supervising all aspects of ticketing, access control, guest inquiries, complaint resolution, lost & found, VIP experiences, membership programs, and overall guest satisfaction.

Requirements

• High school diploma or equivalent required.
• Additional certification or training in hospitality, operations, or customer service is preferred.
• 3-5+ years of experience in a leadership or supervisory role, in entry operations, or customer service, within the hospitality or entertainment industry.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

IT Services and IT Consulting

This job posting appears to be active, with no clear indication of expiration.

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The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination among the front office team. This role involves supervising staff, handling guest concerns, and maintaining a welcoming and efficient environment in the lobby area.

Key Responsibilities:

• Supervise front desk staff and daily operations to ensure smooth guest service.

• Assist with guest check-in, check-out, room assignments, and reservations.

• Address guest inquiries, requests, and complaints in a prompt and professional manner.

• Ensure adherence to hotel policies, procedures, and service standards.

• Coordinate with housekeeping, maintenance, and other departments for guest requirements.

• Train and mentor front desk agents to deliver high-quality service.

• Monitor performance, attendance, and grooming of the front desk team.

• Manage shift schedules and ensure proper staffing levels.

• Prepare and review daily reports and handovers.

• Handle cash transactions and ensure accuracy in billing and invoicing.

Requirements:

• Bachelors degree or diploma in Hospitality Management or a related field.

• 23 years of experience in front desk operations, preferably in a supervisory capacity.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.

• Ability to work under pressure and handle difficult situations with diplomacy.

• Flexibility to work shifts, weekends, and holidays.

Preferred Qualifications:

• Previous experience in a 4-star or 5-star hotel environment.

• Multilingual abilities are a plus.

• Certification in hospitality or customer service is advantageous.

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The Assistant Front Desk Manager supports the Front Desk Manager in overseeing front office operations, ensuring excellent guest service, smooth check-in/check-out procedures, and effective coordination among the front office team. This role involves supervising staff, handling guest concerns, and maintaining a welcoming and efficient environment in the lobby area.

Key Responsibilities:

• Supervise front desk staff and daily operations to ensure smooth guest service.

• Assist with guest check-in, check-out, room assignments, and reservations.

• Address guest inquiries, requests, and complaints in a prompt and professional manner.

• Ensure adherence to hotel policies, procedures, and service standards.

• Coordinate with housekeeping, maintenance, and other departments for guest requirements.

• Train and mentor front desk agents to deliver high-quality service.

• Monitor performance, attendance, and grooming of the front desk team.

• Manage shift schedules and ensure proper staffing levels.

• Prepare and review daily reports and handovers.

• Handle cash transactions and ensure accuracy in billing and invoicing.

Requirements:

• Bachelors degree or diploma in Hospitality Management or a related field.

• 23 years of experience in front desk operations, preferably in a supervisory capacity.

• Excellent communication and interpersonal skills.

• Strong problem-solving and decision-making abilities.

• Proficiency in property management systems (e.g., Opera, Fidelio) and MS Office.

• Ability to work under pressure and handle difficult situations with diplomacy.

• Flexibility to work shifts, weekends, and holidays.

Preferred Qualifications:

• Previous experience in a 4-star or 5-star hotel environment.

• Multilingual abilities are a plus.

• Certification in hospitality or customer service is advantageous.

The Role
Job Purpose As an Engagement Associate in the local Operations team, the role is to provide a level of quality customer service unsurpassed in the hospitality industry. Through the establishment and maintenance of excellent client relations, you will act as the ‘face’ of The Executive Centre for all of our in-house and external clients. You will have strong customer service instincts, an eye for detail and a tendency to always go the extra mile for our clients. Daily Operations: • Maintains a high level of alertness and professionalism at the front counter by anticipating and responding to guests and potential clients’ needs or queries • Handles all telephone calls in a professional and efficient manner which includes exuding a cheerful and clear tone • Responsible for managing the office unit & PABX system setup and requests for all clients • Organizes postage and document courier services, handle mail, incoming & outgoing deliveries • Coordinates conference room bookings, refreshments for meetings and other special arrangements • Handles all secretarial and administrative duties for clients, as requested • Performs check in & check out process for all clients • Conduct up-selling and cross-selling to maximize revenue Service Standards: • Ensures that clients’ requests and demands are met to the best of your professional ability. This includes the handling of all inquiries, complaints and feedback • Establishes and offers input on improvement to service standards, in liaison with the Centre-in-charge • Ensures that the Centre’s service standards are maintained at all times • Internal: • Develop rapport and professional business relationships with fellow colleagues and stakeholders • Support local Operations to maximize profitability, efficiency and productivity

Requirements
A minimum of two years customer service and administrative experience gained either in a Hotel Front Desk/Club Floor environment • Customer-oriented with excellent interpersonal and communications skills, with an open mind to changes • Good team player with a positive attitude and ability to work under pressure, juggling a variety of tasks • Fluency in English and another mainstream local language, depending on location • Good telephone manner and ability to perform secretarial tasks under deadlines • Able to handle correspondences and inquiries • Knowledge of Microsoft Word, Excel,

About the company
The Executive Centre (TEC) is Asias premium flexible workspace provider, opened its doors in Hong Kong in 1994 and today boasts over 220+ Centres in 36 cities and 16 markets. It is the third largest serviced office business in Asia. The Executive Centre caters to ambitious professionals and industry leaders looking for more than just an office space - they are looking for a place for their organisation to thrive. TEC has cultivated an environment designed for success with a global network spanning Greater China, Southeast Asia, North Asia, India, Sri Lanka, the Middle East, and Australia, with sights to go further and grow faster. Each Executive Centre offers a prestigious address with the advanced infrastructure to pre-empt, meet, and exceed the needs of its Members. Walking with Members through every milestone and achievement, The Executive Centre empowers ambitious professionals and organisations to succeed. Privately owned and headquartered in Hong Kong, TEC provides first class Private and Shared Workspaces, Business Concierge Services, and Meeting & Events facilities to suit any business' needs.

JOB SUMMARY

Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Guest Services and Front Desk Operations

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Assists with energy conservation efforts by monitoring compliance during property tours.

Supporting Projects and Policies Related to Guest Experience and Safety

• Supports implementation of the customer recognition/service program, communicating and ensuring the process.

• Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Sends copy of MOD report to all departments on a daily basis.

• Ensures compliance with all policies, standards and procedures.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Understands and complies with loss prevention policies and procedures.

Ensuring and Providing Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to guests as requested.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Records guest issues in the guest response tracking system.

• Reviews comment cards and guest satisfaction results with employees.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Participates as needed in the investigation of employee and guest accidents.

• Performs Front Desk duties in high demand times.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. #J-18808-Ljbffr

Join to apply for the Guest Relations Agent role at Hilton

Join to apply for the Guest Relations Agent role at Hilton

A Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

What will I be doing?

As a Guest Relations Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests
• Be responsible for special room assignments and suite occupancies
• Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
• Manage the Guest Relations Desk in the hotel lobby
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements
• Maintain the inventory of Guest amenities
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
  
  
  

What are we looking for?

Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through Company systems
• Professional manner with an emphasis on hospitality and guest service
• Guest relations experience in the hotel, leisure, and/or entertainment sectors
• Proven ability to listen and respond to demanding Guest needs
• Conflict resolution experience
• Cash handling experience
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Riyadh Olaya

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitality

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Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,

Join us and become a Heartist .

Job Description

To oversee and direct all aspects of Guest Relations to maximize guest satisfaction.

Key Roles & Responsibilities

• Live and project the goal, philosophy, vision, mission and core values of the company.
• Adheres to company grooming standards at all time.
• Is a continual source of information, help and assistance to all guests.
• Prepares the weekly duty rosters.
• Supervise Guest Relation Officers.
• Keeps the immediate manager fully informed of all problems or unusual matters of significance. Communicates and liaises at all times with team members.
• Maintains Transparent and open line of communication, coordination and feedback with related departments to ensure customer requests and complaints are handled effectively and efficiently.
• Conduct house tours / site inspection and special room drops for VIP’s.
• Escorts all arriving guests to their respective suites.
• Escorts external guests to their destination.
• Escorts departing guests to their means of transport.
• Checked all VIP rooms prior to arrival and ensure that the correct standard (allocations, amenities and special requests) is maintained.
• Greet all residence guests personally.
• Promote Inter-Hotel sales and in-house facilities.
• Handle guest complaints and feedback according to Sofitel standards ensuring necessary actions, follow up and recording are done.
• Completes the departure list for the following day – contact VIP guests for any necessary arrangements.
• Renders maximum guest satisfaction through personal recognition and prompt cordial attention to entire residence guest.
• Ensure ALL members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
• Liaise closely with Concierge, Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior to guest arrival and check-info system if necessary.
• Maintain close contact with Airport Concierge, Reception for new arrivals and departures.
• Update and maintain efficient guest history system.
• Prepare requisition and distribution of amenities on a timely basis.
• Assures the upkeep and cleanliness of the Guest Relations desk and lobby at all times.
• Attend daily and monthly briefings or meetings to facilitate communications and smooth operations.
• Abides by all policies and procedures.
• Has full knowledge of Sofitel standards.
• Performs related duties and special projects assigned by Senior Management.
  
  

Qualifications

• Strong written and verbal communication skills in English and Arabic.
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests
  
  

Qualifications

• Degree from School for Tourism & Hotel Management
  
  

Experience

• Minimum 3 - 5 years’ relevant experience with at least 2 years at a supervisory level

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitality

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Human Resources Manager ( Operation / Talent Acquisition) Saudi Only

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Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Company Description

Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart ,

Join us and become a Heartist .

Job Description

• Execute the daily functions of arrival and departure for guests in a manner keeping with the Brand Standards.
• Adheres to and executes all job task checklist points.
• Perform registration process by obtaining data from guest and by observing the established guidelines.
• Serve welcome drinks and towels to guests.
• Lobby Management: areas to be well maintained, neat and organized.
• Queue Management: ensures flawless communication when guests await to be assisted by another team member.
• Review all Group Resumes, VIP reports, daily business reports.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
• Comply at all times with Brand standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
• Cash handling and credit processing as required, to include Gift Card redemption.
• Resolve guest complaints or otherwise follow up with manager.
• Review room queue and work with Housekeeping to expedite turnover.
• Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
• Post applicable charges for late check-outs requests.
• Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
• Ensure proper handling and documentation of guest’s valuables being secured in hotel safe deposit box.
• Drive and champion ALL loyalty program.
• Be familiar with hotel services and promotions and promote them.
• Take and deliver accurate and timely guest messages.
• Respond to queries positively.
• Follow department policies, procedures and service standards, including all safety policies.
• Other tasks as assigned.
  
  

Qualifications

• Passion for guest service
• Excellent written and verbal communication, interpersonal and leadership skills.
• Highly organized, results-oriented with the ability to be flexible and work well under pressure.
• Degree or Diploma in Hospitality Management is an asset.
• Fluency in English and Arabic
• Minimum of 1 year previous Hotel experience is an asset.
• Must have the ability to handle a multitude of tasks and Guest requests.
• Knowledge of Opera or Opera Cloud Property Management System an asset.
• Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Management and Manufacturing
• Industries Hospitality

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Workplace Associate - Front Desk (Receptionist) Full Time Receptionist for a High Street Salon in Saudi Arabia . Full Time Receptionist for a 5 Star Hotel Spa in Saudi Arabia . Full Time Receptionist for a 5 Star Hotel Spa in Saudi Arabia .

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Core Guest Relations is the face of CORE. The role encompasses reception, reservation, and hosting as well as administrative duties, and competent use of the CRM and booking system. Achieve 80% member satisfaction, solve any problem within 24 hours, and if involving 3rd parties, within 48 hours, ensuring that we as a business deliver our vision and reach our financial targets. Ensure all guests are served and cared for through efficient and smooth operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, Guest Relations are the CORE ambassadors and it is an essential part in making everyone feel welcome, valued, comfortable and delivering an exceptional customer experience.

Job Responsibilities:

• All members to be greeted professionally, treated equally, receive exceptional and consistent service, and feel valued and comfortable in their environment.
• Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
• Proactively collect feedback from members, document and share it. Ensure the correct action is taken to handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Proactively engage people in exercise and activity as the heart of everything you do.
• Brand awareness creation, always go the extra mile to engage members.
• Attend all member calls and identify and assess member needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication with members and the CORE team.
• Build a value-for-money culture amongst members and the CORE team.
• Customer education about the standards, rules, and regulations inside the club.
• “Be Backs” and prospect management is consistently followed up within 48 hours.
• Calls are delivered according to the SOP, with energy and enthusiasm.
• Membership administration is carried out efficiently and with attention to detail.
• Participation in all marketing and community building activities.
• Well presented, courteous, and proactive in his/her duties.
• Good understanding of CRM and booking system.
• Have a full understanding of CORE products and processes.
• Have a full understanding of the department structure and policies.
• Details of all prospects to be promptly submitted to the system and to the prospects file with 100% accuracy, keeping the confidentiality of the members’ data.
• Have a thorough understanding of the membership tiers, payment options, policies, and terms & conditions.
• Maintain daily operations including opening, operating, and closing procedures. Consistently fill in the reception and reservation checklists.
• Confirmation of all booked appointments.
• Control entry into all areas by restricting all unauthorized individuals.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
• Ensure all members go through all communication plans and the steps of the member journey effectively to maximize results and keep them engaged.

Experiences & Qualifications

• University Diploma or Bachelor’s.
• Minimum of 2 years’ experience required within guest service or customer care in fitness or wellness (hospitality).
• Available to work flexible hours.
• Customer-centric with a high level of enthusiasm and a positive attitude.

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