179 Front Desk jobs in Saudi Arabia

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed.
3. Conducting in-room and hotel familiarization, and assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions to respond effectively to guest queries.
5. Monitoring rate levels and occupancy to optimize sales.
6. Administering front desk cashiering standards accurately and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
8. Maintaining guest privacy by ensuring confidentiality of guest details.
9. Understanding and adhering to hotel policies, procedures, and service standards, and having full knowledge of hotel facilities and events.

Ideally, you should have a degree in hospitality and previous experience in a hotel Front Office Department. Excellent written and verbal English communication skills are essential, with knowledge of additional languages being an advantage. Strong interpersonal and problem-solving skills are required. Computer literacy and experience with Opera are beneficial.

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment and be a great team player, capable of working with a multicultural team and guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Apply now.

• Supervise and manage a team of receptionists and front desk staff
• Ensure all front desk operations run smoothly and efficiently
• Handle guest inquiries and provide information about the organization
• Coordinate with other departments to ensure guest needs are met
• Train new staff members on front desk procedures and customer service standards
• Manage schedules and ensure adequate coverage at the front desk
• Address any issues or complaints from guests in a timely and professional manner
• Implement procedures to improve efficiency and customer service at the front desk
  
  

• Bachelor's degree in business administration or related field
• Proven experience in a front desk management role
• Strong leadership and organizational skills
• Excellent communication and customer service abilities
• Fluent English Language
• Ability to manage a team and prioritize tasks effectively
• Knowledge of office software and equipment
• Attention to detail and problem-solving skills
  
  

• Strong communication and interpersonal skills
• Excellent customer service skills
• Organizational and multitasking abilities
• Attention to detail
• Problem-solving skills
• Knowledge of hotel operations
• Leadership and team management skills
• Computer proficiency
• Ability to remain calm under pressure
• Conflict resolution skills
• Fluent English language

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Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

Responsibilities

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Management and Manufacturing
• Industries Hospitality

Referrals increase your chances of interviewing at Amman Rotana by 2x

Al Khobar, Eastern, Saudi Arabia 1 month ago

Al Khobar, Eastern, Saudi Arabia 1 day ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Jobs for Humanity is partnering with EVICCO to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from all walks of life.

Company Name: EVICCO

We are seeking a Receptionist to manage our front desk operations daily and serve as the first point of contact for visitors and callers. An excellent candidate for this position holds excellent communication and organizational skills, a friendly demeanor, and the ability to solve problems efficiently.

Job Purpose

The aim of the Receptionist role is to serve as the first point of contact for visitors and callers, managing front desk operations efficiently, and providing high-quality customer service. The Receptionist is also responsible for answering phone inquiries, directing callers appropriately, managing appointments, maintaining records, and handling office supplies.

Job Duties And Responsibilities

• Manage front desk operations efficiently as the first point of contact for visitors and callers.
• Utilize strong communication skills to greet guests, answer phone inquiries, and direct them appropriately.
• Demonstrate organizational skills for handling appointments, maintaining records, and managing office supplies.
• Maintain a friendly demeanor to interact with visitors and callers.
• Utilize problem-solving abilities to address issues that may arise during daily operations.
  
  

• Experience in front desk operations.
• Excellent communication skills.
• Strong organizational skills.
• Friendly and approachable demeanor.
• Strong problem-solving abilities.

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Front Desk Agent represents the hotel to the guest throughout all stages of the guest's stay. Determines a guest's reservation status and identifies how long the guest will stay. Helps guests complete registration cards and accommodates special requests whenever possible. Verifies the guest's method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the relevant hotel personnel.

• Familiarize and comply with SAKEN mission, vision, core values, and standards.

• Register guests and handle keys to their units.

• Accommodate special requests whenever possible.

• Assist in pre-registration and blocking of rooms for reservations.

• Understand and adhere to proper credit, check-cashing, and cash handling policies and procedures.

• Understand unit status and tracking.

• Know unit locations, types of units available, and rates.

• Present options and alternatives to guests and assist in making choices.

• Use suggestive selling techniques to sell rooms and promote hotel services.

• Know the activities and services of the property.

• Coordinate unit status updates, including checkouts, late checkouts, early check-ins, and special requests.

• Take reservations for same day and future dates, understanding cancellation procedures.

• Maintain key storage and supervise access to safe deposit boxes.

• Operate front office equipment.

• Process guest check-outs and perform cashier functions, including posting charges and currency exchange.

• Follow procedures for issuing and closing safe deposit boxes.

• Collaborate with other departments to maintain unit status and coordinate maintenance requests.

• Use proper telephone etiquette and handle mail, packages, and messages according to procedures.

• Notify guests of messages, mail, or faxes received for them.

• Inform guests about room safe, mini-bar, and room key procedures.

• Promote SAKEN services and amenities to guests.

• Obtain and attach proper identification for tax-exempt guests.

• Escort guests and transport luggage with Bell Person assistance.

• Review daily pass-on logs and attend department meetings.

• Report unusual occurrences or requests to management.

• Know safety and emergency procedures and accident prevention policies.

• Keep the front desk area clean and neat.

• Be flexible with shift changes as business demands.

• Fluency in English (speaking, reading, writing) and a sales-oriented attitude are required to provide courteous guest service.

• Education: High school diploma or equivalent.

• Physical requirements include fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and occasionally lifting up to 40 pounds.

• Entry level

• Full-time

• Management and Manufacturing

• Hospitality

Join to apply for the Front Desk Manager role at Amman Rotana

Join to apply for the Front Desk Manager role at Amman Rotana

Get AI-powered advice on this job and more exclusive features.

Job Description

Job Summary:

We are looking for a Front Desk Manager to oversee all receptionist and front desk duties at our organization. The ideal candidate will be responsible for ensuring efficient and smooth operations at the front desk, managing a team of receptionists, handling guest inquiries, and providing excellent customer service.

Job Responsibility

• Supervise and manage a team of receptionists and front desk staff
• Ensure all front desk operations run smoothly and efficiently
• Handle guest inquiries and provide information about the organization
• Coordinate with other departments to ensure guest needs are met
• Train new staff members on front desk procedures and customer service standards
• Manage schedules and ensure adequate coverage at the front desk
• Address any issues or complaints from guests in a timely and professional manner
• Implement procedures to improve efficiency and customer service at the front desk
  
  

• Bachelor's degree in business administration or related field
• Proven experience in a front desk management role
• Strong leadership and organizational skills
• Excellent communication and customer service abilities
• Fluent English Language
• Ability to manage a team and prioritize tasks effectively
• Knowledge of office software and equipment
• Attention to detail and problem-solving skills
  
  

• Strong communication and interpersonal skills
• Excellent customer service skills
• Organizational and multitasking abilities
• Attention to detail
• Problem-solving skills
• Knowledge of hotel operations
• Leadership and team management skills
• Computer proficiency
• Ability to remain calm under pressure
• Conflict resolution skills
• Fluent English language
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Amman Rotana by 2x

Medina, Al Madinah, Saudi Arabia 18 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you are responsible for providing professional and customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities include:

1. Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
2. Greeting guests personally by name, if known, and escorting them to their rooms to make them feel welcomed.
3. Conducting in-room and hotel familiarization, and assisting guests with hotel activity inquiries and requests.
4. Maintaining up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, and attractions to respond effectively to guest queries.
5. Monitoring rate levels and occupancy to optimize sales.
6. Administering front desk cashiering standards accurately and complying with all policies and procedures.
7. Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
8. Maintaining guest privacy by ensuring confidentiality of guest details.
9. Understanding and adhering to hotel policies, procedures, and service standards, and having full knowledge of hotel facilities and events.

Ideally, you should have a degree in hospitality and previous experience in a hotel Front Office Department. Excellent written and verbal English communication skills are essential, with knowledge of additional languages being an advantage. Strong interpersonal and problem-solving skills are required. Computer literacy and experience with Opera are beneficial.

The ideal candidate will be customer-driven, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment and be a great team player, capable of working with a multicultural team and guests. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Apply now.