226 Front Desk jobs in Saudi Arabia

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company’s environmental, health, and safety procedures and policies.

Bachelor of Hotel Management (Hotel Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

We are seeking a professional and friendly Front Desk Agent to join our team in SLS The Red Sea, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless experience throughout their stay.

• Greet and check-in guests, providing a warm welcome and efficient service
• Handle guest inquiries, requests, and complaints with empathy and professionalism
• Process check-outs, including accurate billing and payment handling
• Upsell hotel services and amenities to maximize room occupancy and guest satisfaction
• Maintain thorough knowledge of hotel facilities, local attractions, and services
• Collaborate with other departments to ensure guest needs are met promptly
• Manage reservations, room assignments, and special requests
• Ensure the front desk area is organized and well-stocked with necessary supplies
• Assist with administrative tasks, including report generation and inventory management
• Adhere to hotel policies and procedures while maintaining a customer-focused approach
• Participate in ongoing training to enhance guest service skills and product knowledge

• Minimum of 1 year experience in a guest services role, preferably in a hotel setting
• Associate's or Bachelor's degree in hospitality, business, or related field (or equivalent work experience)
• Excellent communication and interpersonal skills with a focus on customer service
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
• Experience with Opera hotel management software preferred
• Strong problem-solving abilities and attention to detail
• Flexibility to work various shifts, including nights, weekends, and holidays
• Physical ability to stand for extended periods and occasionally lift up to 20 pounds
• Multilingual skills, particularly Arabic and English, are highly advantageous
• Knowledge of Jeddah and surrounding areas to provide local recommendations
• Ability to remain calm and professional in high-pressure situations
• Demonstrated organizational skills and ability to multitask efficiently

• Hotels
• Hospitality

• Chefs
• F&B
• Front Desk

• Front Desk Agent

A front office agent is the face of CORE. The role is reception-based and encompasses reservation, hosting, and administrative duties.

Achieve 80% member satisfaction, resolve issues within 24 hours, or within 48 hours if involving third parties, ensuring we deliver our vision and meet financial targets.

Ensure guests are served and cared for through efficient operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, you are the CORE ambassador, making everyone feel welcome, valued, comfortable, and delivering an exceptional customer experience.

• Greet all members professionally, treat everyone equally, provide exceptional and consistent service, and ensure they feel valued and comfortable.
• Keep records of member interactions, process customer accounts, and file documents accurately.
• Identify members' needs to achieve satisfaction.
• Record details of inquiries, complaints, comments, and actions taken.
• Maintain a positive attitude towards members, be resourceful in resolving issues, and support queries.
• Proactively collect and document feedback from members, share it, and ensure appropriate actions are taken within set timeframes; follow up to confirm resolution.
• Encourage member engagement in exercises and activities.
• Create brand awareness and go the extra mile to engage members.
• Build sustainable relationships based on trust through open and interactive communication with members and the CORE team.
• Promote a value-for-money culture among members and the CORE team.
• Document all member interactions in the system.
• Carry out membership administration efficiently with attention to detail.
• Participate in marketing and community-building activities.
• Assist with administrative duties such as filing, inventory management, updating guest profiles, and supporting management and operations.
• Provide accurate information about facilities both in person and via telephone.

• High school diploma or equivalent
• University diploma or degree preferred
• Previous experience in guest service or customer care
• Excellent English and Arabic language skills, both verbal and written

Join to apply for the Front Desk Agent role at Edge by Rotana .

Job Description

We are currently looking for dynamic, self-motivated Front Office professionals who want to advance their careers.

As a Front Desk Agent, you will be responsible for providing professional and customer-focused service to our guests, ensuring a memorable stay. Key responsibilities include:

• Providing prompt, courteous, and efficient service to all guests to achieve high customer satisfaction through personalized service from arrival to departure.
• Greeting guests by name (if known) and escorting them to their rooms to make them feel welcomed.
• Conducting in-room and hotel familiarization, and assisting guests with hotel activity inquiries and requests.
• Maintaining up-to-date knowledge of hotel information, local services, operating hours, promotions, events, and attractions to respond to guest queries.
• Monitoring rate levels and occupancy to optimize revenue.
• Accurately managing cashiering standards and complying with hotel policies and procedures.
• Processing accounts from check-in to check-out, ensuring accurate postings of incidental charges using computerized systems.
• Maintaining guest privacy by ensuring confidentiality of guest details.
• Having a thorough understanding of hotel policies, procedures, service standards, and hotel facilities.

Skills, Education, Qualifications & Experiences

Ideally, you should have a hospitality degree and experience in a Front Office role. Excellent English communication skills, knowledge of additional languages, strong interpersonal and problem-solving skills are essential. Computer literacy and experience with Opera are advantageous.

Knowledge & Competencies

The ideal candidate is customer-oriented, proactive, outgoing, charismatic, and approachable. You should work well under pressure in a fast-paced environment, be a great team player, and thrive in a multicultural setting. Additional competencies include:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Entry level

• Full-time

• Customer Service

• Hospitality

Referrals increase your chances of interviewing at Edge by Rotana by 2x.

Get notified about new Front Desk Representative jobs in Riyadh, Saudi Arabia .

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

A front office agent is the face of CORE. The role is reception-based and encompasses reservation, hosting, and administrative duties.

Achieve 80% member satisfaction, resolve issues within 24 hours, or within 48 hours if involving third parties, ensuring we deliver our vision and meet financial targets.

Ensure guests are served and cared for through efficient operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, you are the CORE ambassador, making everyone feel welcome, valued, comfortable, and delivering an exceptional customer experience.

• Greet all members professionally, treat everyone equally, provide exceptional and consistent service, and ensure they feel valued and comfortable.
• Keep records of member interactions, process customer accounts, and file documents accurately.
• Identify members' needs to achieve satisfaction.
• Record details of inquiries, complaints, comments, and actions taken.
• Maintain a positive attitude towards members, be resourceful in resolving issues, and support queries.
• Proactively collect and document feedback from members, share it, and ensure appropriate actions are taken within set timeframes; follow up to confirm resolution.
• Encourage member engagement in exercises and activities.
• Create brand awareness and go the extra mile to engage members.
• Build sustainable relationships based on trust through open and interactive communication with members and the CORE team.
• Promote a value-for-money culture among members and the CORE team.
• Document all member interactions in the system.
• Carry out membership administration efficiently with attention to detail.
• Participate in marketing and community-building activities.
• Assist with administrative duties such as filing, inventory management, updating guest profiles, and supporting management and operations.
• Provide accurate information about facilities both in person and via telephone.

• High school diploma or equivalent
• University diploma or degree preferred
• Previous experience in guest service or customer care
• Excellent English and Arabic language skills, both verbal and written

As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.

Key Job Responsibilities:

• Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.
• Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.
• Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.
• Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.
• Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.
• Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.
• Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.
• Safeguard guest privacy by refraining from disclosing any guest details.
• Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.
• Uphold environmental, health, and safety standards in alignment with organizational policies.
• Adhere to the company's environmental, health, and safety procedures and policies.

Position Overview

The Front Desk Officer will be the first point of contact for visitors, clients, and employees, ensuring a welcoming and professional atmosphere. This role requires excellent communication, organizational skills, and the ability to manage multiple tasks efficiently. The Front Desk Officer will also assist with administrative support and maintain smooth front desk operations.

Key Responsibilities

Reception Duties:

1. Greet and welcome visitors, ensuring a positive and professional first impression.
2. Manage incoming calls, emails, and correspondence, directing them to the appropriate personnel.
3. Maintain a tidy and presentable reception area.

Administrative Support:

1. Schedule appointments and manage meeting room bookings.
2. Handle basic clerical tasks such as data entry, filing, and photocopying.
3. Assist in maintaining office supplies and coordinating deliveries.

Customer Service:

1. Address visitor and client queries courteously and promptly.
2. Support employee inquiries related to office facilities or resources.

Security and Compliance:

1. Ensure visitors follow sign-in protocols and issue visitor badges when required.
2. Liaise with security personnel for access control and emergency procedures.

Education: High School diploma (Bachelor’s degree preferred).

Experience: Proven experience as a Front Desk Officer, Receptionist, or in a related role from 1-2 years of experience. However, fresh graduates are encouraged to apply.

Technical Skills:

1. Know-how of MS Office (Word, Excel, PowerPoint).
2. Familiarity with office equipment (e.g., printers, fax machines).

Soft Skills:

1. Excellent verbal and written communication skills.
2. Strong organizational and multitasking abilities.
3. Customer-focused with problem-solving capabilities.

Preferred Attributes

1. Positive and approachable personality.
2. Ability to remain calm under pressure in a fast-paced environment.
3. Prior experience in handling customer queries or complaints.