Guest Relations Officer

Riyadh, Riyadh CORE Life

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Core Guest Relations is the face of CORE. The role encompasses reception, reservation, and hosting as well as administrative duties, and competent use of the CRM and booking system. Achieve 80% member satisfaction, solve any problem within 24 hours, and if involving 3rd parties, within 48 hours, ensuring that we as a business deliver our vision and reach our financial targets. Ensure all guests are served and cared for through efficient and smooth operation of the reception, telephones, and hosting. Focused on service excellence as per company guidelines, Guest Relations are the CORE ambassadors and it is an essential part in making everyone feel welcome, valued, comfortable and delivering an exceptional customer experience.

Job Responsibilities:
  • All members to be greeted professionally, treated equally, receive exceptional and consistent service, and feel valued and comfortable in their environment.
  • Holds a positive attitude towards all members and is resourceful in finding resolutions and supporting queries.
  • Proactively collect feedback from members, document and share it. Ensure the correct action is taken to handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Proactively engage people in exercise and activity as the heart of everything you do.
  • Brand awareness creation, always go the extra mile to engage members.
  • Attend all member calls and identify and assess member needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication with members and the CORE team.
  • Build a value-for-money culture amongst members and the CORE team.
  • Customer education about the standards, rules, and regulations inside the club.
  • “Be Backs” and prospect management is consistently followed up within 48 hours.
  • Calls are delivered according to the SOP, with energy and enthusiasm.
  • Membership administration is carried out efficiently and with attention to detail.
  • Participation in all marketing and community building activities.
  • Well presented, courteous, and proactive in his/her duties.
  • Good understanding of CRM and booking system.
  • Have a full understanding of CORE products and processes.
  • Have a full understanding of the department structure and policies.
  • Details of all prospects to be promptly submitted to the system and to the prospects file with 100% accuracy, keeping the confidentiality of the members’ data.
  • Have a thorough understanding of the membership tiers, payment options, policies, and terms & conditions.
  • Maintain daily operations including opening, operating, and closing procedures. Consistently fill in the reception and reservation checklists.
  • Confirmation of all booked appointments.
  • Control entry into all areas by restricting all unauthorized individuals.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken.
  • Ensure all members go through all communication plans and the steps of the member journey effectively to maximize results and keep them engaged.
Experiences & Qualifications
  • University Diploma or Bachelor’s.
  • Minimum of 2 years’ experience required within guest service or customer care in fitness or wellness (hospitality).
  • Available to work flexible hours.
  • Customer-centric with a high level of enthusiasm and a positive attitude.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Guest Relations Manager

Riyadh, Riyadh Marriott

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

**Additional Information**
**Job Number** 25114215
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Riyadh, AlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Supports all property operations, ensuring that the highest levels of hospitality and service are provided. Manages the flow of questions and directs guests within the lobby. Supports the tracking and resolution of service issues.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area.
OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Guest Services and Front Desk Operations**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Understanding employee positions well enough to perform duties in employees' absence.
**Maintaining Guest Services and Front Desk Goals**
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
- Assists with energy conservation efforts by monitoring compliance during property tours.
**Supporting Projects and Policies Related to Guest Experience and Safety**
- Supports implementation of the customer recognition/service program, communicating and ensuring the process.
- Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
- Sends copy of MOD report to all departments on a daily basis.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
- Understands and complies with loss prevention policies and procedures.
**Ensuring and Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
- Serves as a leader in displaying outstanding hospitality skills.
- Sets a positive example for guest relations.
- Empowers employees to provide excellent customer service.
- Observes service behaviors of employees and provides feedback to individuals.
- Maintains high visibility in public areas during peak times.
- Provides immediate assistance to guests as requested.
- Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
- Records guest issues in the guest response tracking system.
- Reviews comment cards and guest satisfaction results with employees.
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
**Additional Responsibilities**
- Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.
- Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
- Communicates any variations to the established norms to the appropriate department in a timely manner.
- Participates as needed in the investigation of employee and guest accidents.
- Performs Front Desk duties in high demand times.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Guest Relations Agent

Riyadh, Riyadh AccorHotel

Posted today

Job Viewed

Tap Again To Close

Job Description

**Company Description**
Mövenpick Hotels & Resorts (MH&R) is in the “moments” business. We’re intimately involved in important times in our guests lives. And you never know when a moment can be made. A simple smile in the lobby can create the positivity that turns a business trip into a new business celebration. An insider tip on the best way to spend a day can make an entire holiday. A romantic dinner for two can lead to a longer-term partnership.

It doesn’t take much to make a moment. Just to be genuine. And human. And warm. And take steps to do the ordinary in an extraordinary way.

We understand that this vision cannot be achieved without great people who create and support work environments designed to produce exceptional results.
- **
The Role**
- Under the guidance and supervision of the Front Office & Residence Manager and / or the Guest Relations Manager and within the limits of the established Mövenpick Hotels & Resorts policies and OSM (Operational Standards Manual), his/her responsibilities are to ensure all guests are given a personalized warm, friendly, courteous and efficient service at the Main Reception and to ensure all aspects of the department are handled efficiently and effectively.
- Strong accent is to be given to the hospitality towards the guest. This is ensured through maximum recognition and attention from arrival through departure. He/she is the “haven” for all sorts of problems that might occur to guests and therefore the first problem solver. This involves a high degree of accurate communication skills between the departments involved.
- Close co-ordination between all involved departments, e.g. Front Office, Housekeeping, Recreation as well as Food and Beverage regarding guest needs
- Assisting his/her supervisor in implementing, supervising and adhering to the Operational Standards as well as the Hotel’s internal procedures for guest treatment
- Must be thoroughly familiar with Front Office and Recreation procedures as well as with related Mövenpick Operational Standards,
- He/she recognizes arising guest problems and complaints early enough to satisfy the guest as early as possible to reach the target of “zero complaints”.
- **
Key Deliverables and Responsibilities**

**Planning & Organizing**:

- Organisation of Repeat Guest filing administration
- Up-keeping of Hotel/Guest Information booklets and pamphlets.
- Co-operation with Housekeeping / F&B and Front Office.
- Room allocation, identify guest needs.
- MIPs & RIPs preparation.
- Awareness of outside activities/recreation etc.
- Perform as per OSM Standards and in line with the Company’s Values and Core Behaviours.
- Be fully aware of the daily information and activities.
- Properly groomed at all times
- Drive “Cherish” and Guest targets to be met.
- Show fullest cooperation and respect within the team and other departments
- ** Operations**:

- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
- Keep welcome pack ready for VIP arrival (Reg.cards, room keys, welcome drink)
- Register and process check in/out for all VIPs guests efficiently and professionally, alert FOM & MOD on arrival.
- Escort VIP gussets to their rooms.
- Greet all guests upon arrivals and departure.
- Update guest information into the computer after a complete check in.
- Good knowledge of cashiering duties, foreign exchange transactions, and settlement upon Guests’ departure.
- Updating RGR (Repeated Guest Ratio) report on daily basis.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
- Good communication with GMs PA in order to complete all Ex-Office requests regarding potential MIP arrivals.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Follow up with Concierge regarding shuttle Bus timings.
- Daily courteous calls to VIP rooms, so too with other guests.
- Report any unusual occurrences or requested to manager.
- Be aware of the hotel accident Prevention Policies.
- Ensure the cleanliness and neatness of front office area.
- Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day
- Re-announce VIP rooms to Housekeeping and F&B departments.
- Check if all departure details for the day have been taken, as well as for the next day.
- To arrange for bouquets, cake and cards in case of guest’s anniversary and birthdays.
- Check VIP rooms after amenities are placed.
- File daily guest relations report and documents systematically.
- At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
- Reviews Guest Comments dail
This advertiser has chosen not to accept applicants from your region.

Guest Relations - General Opening

Riyadh, Riyadh Six Flags Qiddiya City

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City.

If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.

Key Responsibilities:

  • Ensure guest satisfaction by providing excellent customer service and addressing inquiries or concerns
  • Assist guests with ticket purchase, park information, and directions
  • Handle guest complaints and escalate issues when necessary
  • Coordinate with other departments to resolve guest issues and provide necessary assistance
  • Maintain a friendly and welcoming atmosphere for guests
  • Provide information on park attractions, shows, and events
  • Promote and upsell park's services, products, and memberships
  • Assist in managing guest feedback and conducting surveys
  • Collect and analyze guest data to identify areas for improvement
  • Adhere to all park policies, procedures, and safety regulations

Requirements:

  • Prior experience in guest relations or customer service is preferred
  • Strong communication and interpersonal skills
  • Positive attitude and ability to work well in a team
  • Excellent problem-solving and conflict resolution skills
  • Ability to work in a fast-paced and dynamic environment
  • Flexibility to work evenings, weekends, and holidays
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Guest Relations - General Opening

Riyadh, Riyadh Six Flags مدينة القدية

Posted 11 days ago

Job Viewed

Tap Again To Close

Job Description

As part of our ongoing recruitment process, we are building a CV pool for future opportunities in the Guest Relations department at Six Flags Qiddiya City.

If you have experience in providing exceptional customer service and are interested in joining our team, please submit your CV along with a cover letter specifying your areas of expertise and the type of role you are interested in.

Key Responsibilities:

  • Ensure guest satisfaction by providing excellent customer service and addressing inquiries or concerns
  • Assist guests with ticket purchase, park information, and directions
  • Handle guest complaints and escalate issues when necessary
  • Coordinate with other departments to resolve guest issues and provide necessary assistance
  • Maintain a friendly and welcoming atmosphere for guests
  • Provide information on park attractions, shows, and events
  • Promote and upsell park's services, products, and memberships
  • Assist in managing guest feedback and conducting surveys
  • Collect and analyze guest data to identify areas for improvement
  • Adhere to all park policies, procedures, and safety regulations

Requirements:

  • Prior experience in guest relations or customer service is preferred
  • Strong communication and interpersonal skills
  • Positive attitude and ability to work well in a team
  • Excellent problem-solving and conflict resolution skills
  • Ability to work in a fast-paced and dynamic environment
  • Flexibility to work evenings, weekends, and holidays

Requirements

Prior experience in guest relations or customer service, strong communication and interpersonal skills, positive attitude and ability to work well in a team, excellent problem-solving and conflict resolution skills, ability to work in a fast-paced environment, flexibility to work evenings, weekends, and holidays #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Cloud Ambassador - Guest Relations

Riyadh, Riyadh Cloud Spaces - Yas Mall

Posted 7 days ago

Job Viewed

Tap Again To Close

Job Description

The Role
Objective of the Role: The Guest Relations & Back-up Sales role supports the Center Manager in client relations, account management, sales support, and operational tasks. This role is designed for individuals looking to progress into management, combining client servicing, revenue growth, and operational efficiency. Providing excellent customer service ensures client satisfaction, retention, and business growth. Key Responsibilities: Client Relations & Customer Service: • Greet all clients and visitors in line with Cloud Spaces standards. • Conduct regular “How can I help you?” meetings (minimum of 4 per month). • Follow up with clients during their first 6–8 weeks for smooth onboarding and satisfaction. • Identify client needs and provide solutions to enhance their experience. • Handle all client queries and concerns within 24 hours. • Assist the Manager with client setups, welcome processes, and service checklists. • Maintain strong public relations with clients, aiming to exceed expectations. Sales & Back-up Sales Support: • Train and become certified as a back-up seller within 3 months. • Convert at least 1 in 2 membership opportunities and drive day pass conversions. • Assist the Manager in increasing memberships and upselling additional services. • Conduct lead follow-ups and maintain updated records in the Operate CRM system. • Understand Cloud Spaces’ products, services, and unique selling points (USPs). • Support re-selling to clients intending to terminate memberships Reception & Operations Support: • Cover reception as needed, including managing calls, greeting visitors, and handling deliveries. • Update reception screens and communication setups when required. • Support new client setups, including phone allocations, voicemail recordings, and system orientations. • Ensure adequate marketing material is available at reception. • Monitor meeting rooms, video conferencing setups, and floor operations to maintain high standards. Accounts & Billing Support: • Assist the Manager with invoicing, collections, and billing inquiries. • Accurately receipt client payments and collaborate with the Accounts Receivable (AR) team to meet collection targets. • Ensure timely and accurate invoice preparation and distribution by the 1st of each month. • Verify consistency between manual and system billing rates; ensure complimentary usage is applied before month-end. • Action terminations the same day they are received and work with the Manager to minimize churn. Administration & General Duties: • Keep a prioritized daily to-do list to manage responsibilities efficiently. • Maintain an organized and presentable floor; liaise with Facilities Management for any repairs or issues. • Time and date stamp all incoming mail and correspondence accurately. • Remove any used cups or glasses from client offices during visits. • Understand and operate all floor equipment including: - IP Phones - Video conferencing systems - Interactive screens and boardroom display systems - Photocopiers, scanners, and other office equipment • Participate in team meetings, adhere to security procedures, and support the Center Manager in achieving targets. Key Performance Indicators (KPI): • Certified as a back-up seller within 3 months. • Conversion rate: 1 in 2 membership opportunities and day pass conversions. • Meet or exceed sales and revenue targets for the location. • Positive client feedback and strong retention rates. • Accurate billing, collections, and CRM management.

Requirements
• Experience in client relations, sales support, or customer service roles. • Exposure to office operations, administration, and account management is preferred. • Familiarity with CRM tools and billing processes is an advantage. Skills & Attributes: • Attitude: Positive, confident, enthusiastic, friendly, open, honest, and approachable. • Communication: - Strong verbal and written communication skills with good grammar. - Articulate, courteous, and professional in client interactions. - Multi-lingual ability (Arabic is an asset). • Professionalism: - Career-driven, commercially aware, and well-presented. - Strong interest in business and client service excellence. • Work Ethic: - Reliable, proactive, and motivated to achieve and succeed. - Punctual, hardworking, and not a “clock watcher.” • Customer Service Focus: - Ability to anticipate client needs and provide tailored solutions. - Proactive and creative in enhancing the client experience. • Sales & Administrative Skills: - Comfortable supporting sales, upselling, and re-selling opportunities. - Organized with strong attention to detail for billing and CRM updates. Technical Proficiency: • Knowledge of office and communication equipment: - IP Phones, Video Conferencing, Interactive Screens, Photocopiers, Scanners. • Familiarity with software and systems: - Essensys / OPERATE - Cloud Spaces Online Portal / App - Cisco IP Phones & Call Manager or similar - IMAGICLE or similar Personal Attributes: • Professional “smart casual” grooming aligned with Cloud Spaces’ brand standards. • Integrity and confidentiality in handling client and business matters. • Team-oriented, eager to learn, and willing to progress into management. • Positive energy with a smile—focused on thriving and having fun at work.

About the company
Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.
This advertiser has chosen not to accept applicants from your region.

Cloud Ambassador - Guest Relations

Riyadh, Riyadh Cloud Spaces - Yas Mall

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

The Role
Role Summary Responsible for supporting the Center Manager with client relations, back-up sales, team support, and revenue growth. Acts as a brand ambassador for Cloud Spaces ensuring excellent customer service and seamless operations. Designed as a succession role for individuals aiming for management. Key Responsibilities Client Relations • Welcome clients and visitors per brand standards. • Conduct regular check-ins and meetings with clients to ensure satisfaction. • Address client queries/concerns within 24 hours. • Assist with onboarding and ensuring a smooth client experience during the first 6–8 weeks. Sales & Back-up Sales Support • Sell 1 in 2 membership opportunities. • Convert day passes into memberships. • Assist manager in increasing location memberships and revenue. • Support upselling of services and maintain CRM (OPERATE). • Research competitors and stay informed about USPs. Reception & Operations Support • Manage incoming calls • Greet visitors professionally; ensure no one is left unattended in reception. • Maintain stock of marketing material. • Set up and train clients on communication systems (phones, voicemail, etc.). • Monitor meeting room bookings, couriers, and client deliveries. Administration & Accounts • Accurate client invoicing and payment receipting. • Support collections and work with Accounts Receivable team. • Ensure consistency in billing and manual price matching. • Maintain daily to-do lists and prioritize tasks. Personal Presentation • Smart casual professional dress code. • Grooming aligned with brand standards. • Professional boundaries and positive team relationships. Career Path This role is a stepping stone to management, with a succession plan built into the position.

Requirements
• Bachelor’s degree in Business Administration, Hospitality, Marketing, or a related field. • Diploma or certification in Customer Service, Sales, or Office Administration (preferred but not mandatory). Required Experience • 2–4 years of experience in: o Customer service or client-facing roles (hospitality, coworking spaces, serviced offices, or corporate reception). o Sales support or back-up sales with proven success in upselling and membership conversions. o Administrative support, office coordination, or team assistance. • Experience in a premium service environment or business center (highly desirable). • Familiarity with CRM systems such as OPERATE, Salesforce, or similar platforms. Required Skills Communication & Interpersonal • Excellent verbal and written communication skills. • Professional phone and email etiquette. Soft Skills • Strong organizational and multitasking abilities. • High attention to detail and accuracy in administrative work. • Positive, proactive, and professional attitude. • Ability to work independently and collaboratively. • Composed under pressure and capable of managing challenging situations effectively. Preferred Qualifications • Experience in coworking spaces, flexible office solutions, hospitality or related industries. • Basic sales training or exposure to sales pipelines and KPIs. • Knowledge of account management and invoicing procedures.

About the company
Cloud Spaces, Aldar group's pioneering brand is a business and lifestyle co-working space with a lively and welcoming environment that is ideal for those looking for an inspiring place to work. It is Middle East's first coworking space located within a shopping mall, Yas Mall in Abu Dhabi ,our flagship location becoming the first shopping mall in this region to harbour such a concept within its premises. Our recent Expansion in Abu Dhabi Global Market financial centre has also given international clients a platform to conduct business and grow in the region. We offer a variety of contemporary and modern workspaces designed to deliver comfort and spark motivation. A co-working space solutions for anyone who is a creative entrepreneur, freelancer , large business entity or an SME by creating an environment to work, connect and collaborate. It is designed to offer a variety of solutions to suit work needs and unleash creativity, from fully furnished office suites, to spacious and ventilated lounges, sound-proof cubicles, open work desks and fully-equipped meeting rooms. Opportunity to work within a community and meet other professionals, and give a platform for business to grow to greater heights. The coworking zones make it easy for professionals from different companies to meet and form mutually beneficial business relationships. Considering the expansion plans, the company is looking out for professionals from various sectors who are committed and are ready to strive with the companies vision.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Front desk agents Jobs in Riyadh !

№367-floor & Guest Relations Manager

Riyadh, Riyadh theWORK

Posted today

Job Viewed

Tap Again To Close

Job Description

**Employer**:Food investment company bringing top-notch restaurant brands to Saudi Arabia.**Contract**: 12 months (48 hours a week of work, a 6-day regime)
- **Joining date**: Immediate

Company provides:

- Work visa (single status)
- Incorporation, and repatriation ticket
- IQAMA procedure
- Accommodation (single in a shared apartment)
- Class B medical insurance
- 21 calendar days of annual vacation
- Annual vacation ticket to the country of origin

Positions
Floor & Guest Relations Manager

Live IN - up to SAR 12,555
Live OUT - up to SAR 16,950

**Requirements**:

- + 33 years old
- English speakers (fluent)
- **Experience in haute cuisine is a must**:
This advertiser has chosen not to accept applicants from your region.

Agent-front Desk-lead

Riyadh, Riyadh Marriott International, Inc

Posted today

Job Viewed

Tap Again To Close

Job Description

**Job Number** 24032802

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Riyadh Diplomatic Quarter, Al-Hada District, Abdullah bin Huzafah, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Cash guests' personal checks and traveler's checks. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.

Front Desk Officer

Riyadh, Riyadh Saudi Diyar Consultants

Posted today

Job Viewed

Tap Again To Close

Job Description

**MAJOR ACCOUNTABILITIES OF POSITION: -**
- The Primary job is to answer the incoming calls.
- Providing information to all who will call in the office or visit the office premises.
- Answering the queries of all those callers who call in the organization or information seekers about Saudi Diyar Consultants.
- Receive all the important messages and pass them on to the relevant personnel.
- Greeting visitors and communicate with them in a pleasing manner along with a positive attitude.
- PABX Handling
- Maintain and update Saudi Diyar Internal Extension Number’s & Employees mobile numbers

**Job Requirements: -**
- Bachelor’s Degree with total 5 Years of experience.
- Should be organized and efficient towards work and be able to work independently with minimum supervisions.
- Proven work experience as a Front Desk Officer or Administrative Assistant
- Excellent written and verbal communication skills
- Integrity and professionalism
- Proficiency in MS Office

This Job restricted to Saudi Nationals only.

**Job Types**: Full-time, Permanent
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Front Desk Agents Jobs View All Jobs in Riyadh