12 End Users jobs in Riyadh

Join to apply for the Customer Support Specialist role at Talent 360 ME.

About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities

• Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
• Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.

Basic Qualifications

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
• Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

#J-18808-Ljbffr

Join to apply for the Customer Support Specialist role at Talent 360 ME.

About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.

About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities

• Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
• Diagnose and resolve technical problems related to SiFi's platform and services.
• Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
• Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
• Escalate complex technical issues to the engineering or product teams as needed.
• Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
• Contribute to the creation and maintenance of support documentation and knowledge base articles.
• Identify and report recurring technical issues and provide feedback to the product team.
• Stay up-to-date with SiFi's product updates and technical specifications.
• Provide excellent customer service and maintain a professional demeanor.

Basic Qualifications

• Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
• Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.
• Good understanding of basic networking concepts.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

**About this opportunity**:
We are now looking for a CTM Customer Support that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.

The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.

As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.

Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.

***:
**What you will do**:

- Handle Software Update Management (SUM)
- Mentor Remote Service Gateway (RSG)
- Handle and resolve Customer issues, providing dedicated support
- Deliver results & meet customer expectations, leading Software Uplift activities
- Handle Customers and internal Stakeholders from Technical perspective, working with diverse team

**Operational**:

- Keep track of ongoing Customer service request and ensure that concern is being addressed with the right priority
- Analyze and troubleshoot to handle and provide support in critical and Emergency cases when needed
- Interface and interact with the relevant stockholders within organization and ensure the timely progress on Customer service request for Critical/ Priority cases
- Be available to handle customer technical queries all the time and ensure timely response
- Make constant efforts to be updated on relevant technical skills all the time
- Take handover from Project and ensure all the technical check points are completed
- Promote knowledge sharing
- Review and prepare the relevant technical document i.e. RCA
- Secure customer network information is updated and shared with the CNS team

**Business Related**:

- Provide technical support to SDM
- Participate and contribute during pre-sales engagement activities for technical issues
- Understanding of the contractual obligation for the support services delivery
- Ensure that KPIs are met according to SLA
- Identify potential add on sales opportunities and address to the SDM

***:
**You will bring**:

- Education: Bachelor's Degree in Engineering or equivalent
- Being fluent in Arabic an English languages
- Min years of experience: 1-3 years in similar technical lead position
- Min years of technical experience in Telecom: 4 years
- Domain experience: RAN, CORE / PACKET CORE, CLOUD, IP, CHARGING
- Negotiation & argumentation skills
- Planning & organizing skills
- Delivering results & meeting customer expectations
- Presentation & communication skill
- Teamwork & Collaboration skills
- Leading technical discussions
- Teamwork & Collaboration skills

**Why join Ericsson?**:
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´ possible. To build never seen before solutions to some of the world’s toughest problems. You´l be challenged, but you won’t be alone. You´l be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

**What happens once you apply?**:
Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.

Primary country and city: Saudi Arabia (SA) | Saudi Arabia : Riyadh : Riyadh | Saudi Arabia : Makkah : Jeddah
Req ID:

**AlGooru is hunting for the next generation of CX talents!**

**We’re looking for a Customer Support Representative**

**A bit about us**

**Main responsibilities**
- Managing customer queries and complaints
- Processing modifications for deals and escalate complaints across a number of communication channels
- Building a healthy relationship between AlGooru and the parents/students

**A day in your life**
- Keep records of customer interactions, transactions, comments, and complaints
- Continuously improve and optimize ticketing system and chat tools by raising challenges and providing actionable solutions
- Provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
- Provide information about services
- Assist with Technical issues
- Handle refunds
- Address billing concerns
- Answer questions about Terms & Conditions and Policies

**Requirements**:
**Experience needed**
- A proactive approach to support
- A+ listener
- Advanced communication and interpersonal skills
- Empathy and patience
- Great organizational & time management skills
- Familiarity with CRMs and internal databases
- Hustle mentality
- The drive to succeed
- Able to work either from **10 AM **to** 6 PM **or **2 PM** to **10 PM**, with a preference for weekend coverage on both shift sections.
- Able to work 5 days a week
- Screening & Intro Call (5-10 mins)
- Chemistry meeting (15-30 minutes)
- Technical interview (30-60 minutes)
- Technical assessment
- Offer extended to successful applicants

**Benefits**

**Role benefits**
- Work from anywhere
- Unlimited paid sick days
- No clocking in/out
- ESOP shares
- Laptop fund
- Fast promotions (like really fast)
- Enjoy monthly Pizza Fridays
- Learn anything online and expense it on us
- Travel for company events and get reimbursed

**How to gain extra Gooru points**
- Demonstrate your entrepreneurial, hustling, and energetic spirit
- Prove your ability to take full ownership of your role without the need to be micromanaged
- Conduct proper research about AlGooru prior to your interviews with us, we love people who already know about us.
- Be extra organizedlike extra

Arthur Lawrence is urgently looking for a Manager - Customer Support Solutions for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

Must-Have

• 8+ years of experience in customer support solutions within the banking industry
• Skilled in CRM implementations, vendor evaluation, banking operations, backend systems, and tools like Excel and Power BI, and fit-gap analysis
• In-depth knowledge of SAMA, data privacy, and cybersecurity policies, supporting audits and governance requirements.
• Proven experience in managing platform lifecycle, enhancements, UAT/IAT, go-lives, and SLA-based support operations.
• Hands-on experience with design, integration, customer support platforms (chatbot, ticketing, live chat, CRM)

Nice to Have

• Bachelor’s Computer Science, Information Technology or any other relevant field.
• Professional certifications such as Microsoft Dynamics 365 (CRM), ITIL Foundation, Agile/Scrum Practitioner, Customer Experience/ Digital Product Certifications (e.g., CCXP, , HDI-SM ) would be a plus

About Us

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

Acknowledgments from Industry Peers

• Winner of the Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in the top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest. Growing companies of America.
• Named one of the top ten fastest-growing businesses in Houston in 2016.
• Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.

Our Seven Pillars

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

#J-18808-Ljbffr

Arthur Lawrence is urgently looking for a Manager - Customer Support Solutions for a client in Riyadh, KSA. Kindly review the job requirements below. Your immediate application will enable us to place you successfully.

Must-Have

• 8+ years of experience in customer support solutions within the banking industry
• Skilled in CRM implementations, vendor evaluation, banking operations, backend systems, and tools like Excel and Power BI, and fit-gap analysis
• In-depth knowledge of SAMA, data privacy, and cybersecurity policies, supporting audits and governance requirements.
• Proven experience in managing platform lifecycle, enhancements, UAT/IAT, go-lives, and SLA-based support operations.
• Hands-on experience with design, integration, customer support platforms (chatbot, ticketing, live chat, CRM)

Nice to Have

• Bachelor's Computer Science, Information Technology or any other relevant field.
• Professional certifications such as Microsoft Dynamics 365 (CRM), ITIL Foundation, Agile/Scrum Practitioner, Customer Experience/ Digital Product Certifications (e.g., CCXP HDI-SM ) would be a plus

About Us

Arthur Lawrence is a management and technology consulting firm providing enterprise-wide business transformation and business applications implementation services. Our in-depth technical knowledge and broad experience of working with world-class companies enable organizations to leverage our capabilities in developing winning strategies and cost-effective solutions.

We are a UN Women Empowerment Principal Signatory and are certified by the National Minority Supplier Development Council.

Acknowledgments from Industry Peers

• Winner of the Entrepreneur 360 Award (2019).
• IAOP Award; Ranked in the top 100 internationally.
• Arthur Lawrence ranked within the Inc 5000 twice in 2016 and 2017 as one of the fastest. Growing companies of America.
• Named one of the top ten fastest-growing businesses in Houston in 2016.
• Ranked 25th in the HBJ s Fast 100 Private Companies Award in 2017.

Our Seven Pillars

We rely on the seven core values that we believe enable us to deliver quality for our consultants and clients: Education, Integrity, Value Creation, Collaboration, Best Client, Best People, and Stewardship. Through strict adherence to these core values, we have achieved success beyond all documented forecasts and anticipation.

As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing real-time, hands-on support at the station to ensure our customers receive their packages on time, as promised. 100% in person on Porto Seco Pirajá, Salvador - BA.

This role will also help connect customers with experts who can provide them with the most accurate and up-to-date information about their packages. The work goes beyond fulfilling and delivering customer orders—it’s about ensuring we put smiles on customers' faces.

As a Delivery Station Customer Service Associate, you will be responsible for:

• Communicating with customers directly in person, as well as via phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and treating every customer with respect.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to customer concerns.
• Consistently composing grammatically correct, concise, and accurate written responses to customer inquiries.
• Approaching problems logically and with good judgment to ensure the best customer outcome.
• Making quick and effective decisions on behalf of the customer.

This is an on-site position with a 5x2 schedule, including weekends and holidays.

BASIC QUALIFICATIONS

• High School or equivalent diploma.
• Advanced English level (you´ll be in contact with leaders from the other countries).
• Previous experience in Customer Service
• Experience with Windows Operating Systems and Microsoft Outlook.

PREFERRED QUALIFICATIONS

• Bachelor Degree or equivalent work-related experience.
• Proficiency in verbal and written communication skills for language required for the position.
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

#J-18808-Ljbffr

DESCRIPTION

We are Amazon’s Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.

The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.

Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.

Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
– Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer’s trust in devices
– Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
– Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
– Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
– Conduct data queries and general data analytics related to escalations the team is handling
– Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
– Effectively communicate with both internal and external customers by adjusting your communication style to your audience
– Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
– Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
– Successfully completes approved special projects as assigned

BASIC QUALIFICATIONS

– Fluency in both Arabic and English (spoken and written)
– Must be in good standing
– Experience with MS Office and customer service tool set
– Bachelor’s degree or 2 years Amazon Experience
– Experience interpreting and communicating analytics
– Experience communicating technical concepts to a non-technical audience
– Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
– Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
– Demonstrates flexibility in work hours based on scheduling needs and customer demands
– A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search & Rescue.

PREFERRED QUALIFICATIONS

Preferred Qualifications:
– Experience utilizing Heartbeat and Tableau
– Proficiency in other languages
– Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
– Knowledge of project management tools like SIM.
– HTML skills for creation of departmental and interdepartmental documentation and communication.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Tagged as: Customer Service

#J-18808-Ljbffr

DESCRIPTION

We are Amazon's Tech Support Executive Customer Relations group and work on behalf of Senior Leaders to resolve complex customer problems and prevent similar issues from happening again, owning Digital, Device & Alexa executive customer escalations globally.

The Senior Customer Service Specialist is a key point of contact for relevant business and development teams, and will support them on resolution of executive escalations they own, but require CS support.

Language skills are especially important, as this person will create succinct write-ups in a narrative style format for senior leaders. The successful candidate must also have the ability to research complex use cases that involves multiple customer contacts and determining the root cause(s) for the issue.

Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Resolve Customer Trust Escalations related to Amazon Brand, data regulation, or privacy concerns, driving tech investigation to identify root cause and restoring the customer's trust in devices
- Support the managers on the day to day VP Inquiries owning the investigation of an escalation from start to end, including preparing the final responses to senior leaders, following the narrative style format
- Dive deep into customer problems, building the entire history of customer contacts, to determine root cause
- Contact the customer directly to gather data for root cause analysis, troubleshooting, and close the case for the customer
- Conduct data queries and general data analytics related to escalations the team is handling
- Manage process improvement initiatives, including the scoping and implementation of projects stemming from escalations
- Effectively communicate with both internal and external customers by adjusting your communication style to your audience
- Create and document new processes to efficiently handle escalations and ensure that the D2AS Escalations Domain in KC is up to date
- Serves as a role model by displaying good judgment, a positive work ethic, strong interpersonal skills, and adherence to company policies and a commitment to excellent customer service
- Successfully completes approved special projects as assigned

BASIC QUALIFICATIONS

- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 2 years Amazon Experience
- Experience interpreting and communicating analytics
- Experience communicating technical concepts to a non-technical audience
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Illustrate communicating and/or presenting to Sr. Leaders or other stakeholders
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
- A minimum of six months of experience handling customer escalated contacts such as D2AS Advanced Technician, DART (Resolution Specialist), Social Media, or Search & Rescue.

PREFERRED QUALIFICATIONS

Preferred Qualifications:
- Experience utilizing Heartbeat and Tableau
- Proficiency in other languages
- Proficient project management skills (communication, planning, documentation) and the proven ability to identify opportunities, and drive them to completion (kaizen, six sigma, project management methods).
- Knowledge of project management tools like SIM.
- HTML skills for creation of departmental and interdepartmental documentation and communication.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Tagged as: Customer Service