Customer Support Specialist
Posted today
Job Viewed
Job Description
- Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
- Provide helpful and relevant information to ensure a positive customer experience.
- Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
- Demonstrate in-depth knowledge of products or services to confidently address customer queries.
- Resolve customer complaints and issues promptly, ensuring customer satisfaction.
- Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
- Leverage customer service skills to maximize the value of each customer interaction.
- Apply all acquired skills from company trainings
- Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
- Escalate unresolved issues or concerns to the Team Leader for resolution.
- Ensure the confidentiality of client and customer data.
- Follow company policies and procedures diligently.
- Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
- Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
- Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
- Perform any additional duties assigned, in alignment with the role’s scope.
- Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
- Native Arabic speaker with fluent English (written and spoken).
- 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
- Proficient in CRM software and customer support tools, with strong computer literacy
- Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
- Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
- Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
- Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
- Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
- Commitment to confidentiality and adherence to company policies and procedures.
- Willingness to participate in ongoing training and development to maintain up-to-date knowledge.
Customer Support Specialist
Posted today
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Join to apply for the Customer Support Specialist role at Talent 360 ME.
About SiFi: SiFi is a corporate expense management platform designed to empower accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.
About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Responsibilities- Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
- Diagnose and resolve technical problems related to SiFi's platform and services.
- Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
- Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
- Escalate complex technical issues to the engineering or product teams as needed.
- Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify and report recurring technical issues and provide feedback to the product team.
- Stay up-to-date with SiFi's product updates and technical specifications.
- Provide excellent customer service and maintain a professional demeanor.
- Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
- Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills in English and Arabic (preferred).
- Familiarity with troubleshooting software and web applications.
- Good understanding of basic networking concepts.
- Entry level
- Full-time
- Other
Riyadh, Riyadh, Saudi Arabia
Industries- Home Health Care Services
Customer Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Overview
Get AI-powered advice on this job and more exclusive features.
Who Are WeWe Are Foodics! a leading restaurant management ecosystem and payment tech provider. Foodics was founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We serve customers and partners in over 35 countries worldwide. Our innovative products have processed over 6 billion orders so far, making Foodics one of the most rapidly evolving SaaS companies to emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a NutshellWe are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients' inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times.
What Will You Do- Handle and provide the correct answers for client inquiries
- Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution
- Document communication logs into our CRM and ticketing systems with accuracy
- Train clients on using Foodics products using multiple virtual channels
- Report daily events to team leaders and highlight areas where more attention may be needed
- Bachelor's degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles
- High fluency in the English language, especially speaking and communicating verbally. (Must)
- Excellent typing skills (Must)
- Comfortable and skilled in delivering training. (Preferred)
- Willing to work hard and with autonomy to handle customer cases till case resolution
- Is naturally strong in communication, with great ability for problem-solving
- Comfortable in conducting routine tasks while maintaining quality standards
- We offer highly competitive compensation packages, including bonuses and the potential for shares
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company
- Entry level
- Full-time
- Other
- IT Services and IT Consulting
Customer Support Specialist
Posted 7 days ago
Job Viewed
Job Description
Who Are We
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a NutshellWe are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do- Handle and provide the correct answers for client inquiries.
- Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
- Bachelor’s degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles.
- High fluency in the English language, especially speaking and communicating verbally. (Must)
- Excellent typing skills (Must).
- Comfortable and skilled in delivering training. (Preferred)
- Willing to work hard and with autonomy to handle customer cases till case resolution.
- Is naturally strong in communication, with great ability for problem-solving.
- Comfortable in conducting routine tasks while maintaining quality standards.
We believe you will love working at Foodics!
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
Customer Support Representative.
Posted 8 days ago
Job Viewed
Job Description
Join us in transforming customer experience at Tabby! As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.
About the role
Package
Pay rate varies according to Arabic and English language skills:
- Department
- Customer Support Ops
- Employment Type
- Full Time
- Location
- Egypt
- Workplace type
- Onsite
Duties and Responsibilities:
- Support Tabby customers over chat and phone calls and answer their queries
- Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
- Champion and implement customer service policies and procedures that align with company objectives
- Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
- Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.
Qualifications and Requirements:
- Proficiency in both written and spoken English and Arabic
- Post Graduate Degree, preferably in math, business, marketing, finance
- Excellent analytical, communication, and problem-solving skills
- Good self-awareness and excellent soft-skills
- Ability to multitask, meet deadlines, and work in a fast-paced environment
- Ability to work effectively and build strong relationships with cross-functional teams
- Ability to handle pressure
Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.
Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.
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Register Your Interest #J-18808-LjbffrCustomer Support Engineer
Posted 10 days ago
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Customer Support Manager
Posted 12 days ago
Job Viewed
Job Description
The Customer Support Manager will lead a technical support team responsible for installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment, as well as the management of service contracts and spare parts sales. This role ensures high quality of service, customer satisfaction, and compliance with regulatory standards while managing a team of field service engineers and support staff.
Responsibilities- Lead, mentor, and manage a team of field service engineers and support staff.
- Oversee installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment.
- Develop and implement strategies for service contracts and spare parts sales to ensure business growth and customer satisfaction.
- Build and maintain strong relationships with key clients and stakeholders.
- Conduct regular service reviews and gather customer feedback for continuous improvement.
- Analyze service data to identify trends and areas for improvement.
- Implement process improvements to enhance efficiency and service quality.
- Ensure compliance with manufacturer guidelines, health regulations, and internal quality standards.
- Support audits, certification processes, and quality assurance activities.
- Collaborate cross-functionally to align customer support with broader business objectives.
- Any other appropriate duties as assigned.
- BSc/BA in business administration, management, engineering, or a similar field preferred.
- 10+ years of experience in technical service/support roles, ideally in the medical equipment industry.
- 3+ years in a leadership or managerial role.
- Strong knowledge of medical equipment maintenance protocols and regulatory requirements.
- Excellent communication, organizational, and problem-solving skills.
- Ability to thrive in a dynamic, fast-paced environment and manage diverse teams.
- Proficiency in Microsoft Office, service management tools, and project management software.
- Preferred: Experience with ISO 13485, CRM/ERP systems, and certifications such as ITIL or PMP.
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Customer Support Specialist
Posted 24 days ago
Job Viewed
Job Description
Join to apply for the Customer Support Specialist role at Talent 360 ME.
About SiFi: SiFi is a corporate expense management platform designed to empower /accounting teams with seamless control over corporate spending. Our platform allows companies to issue cards with specific spending restrictions, ensuring that funds are used efficiently and only for approved expenses.
About the role: The Customer Support Specialist provides technical and product-related assistance to SiFi's customers, resolving issues and ensuring they can effectively use the company's products and services. This role requires strong technical aptitude, problem-solving skills, and excellent communication abilities.
Key Responsibilities- Respond to customer inquiries regarding technical issues and product functionality via various channels (phone, email, chat).
- Diagnose and resolve technical problems related to SiFi's platform and services.
- Provide step-by-step guidance to customers on using product features and troubleshooting common issues.
- Document all customer interactions and technical solutions accurately in the support knowledge base and CRM system.
- Escalate complex technical issues to the engineering or product teams as needed.
- Follow up with customers to ensure their technical issues have been resolved and they are satisfied.
- Contribute to the creation and maintenance of support documentation and knowledge base articles.
- Identify and report recurring technical issues and provide feedback to the product team.
- Stay up-to-date with SiFi's product updates and technical specifications.
- Provide excellent customer service and maintain a professional demeanor.
- Bachelor's degree in a technical field (e.g., Computer Science, Information Technology) or equivalent experience.
- Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
- Strong technical aptitude and problem-solving skills.
- Excellent verbal and written communication skills in English and Arabic (preferred).
- Familiarity with troubleshooting software and web applications.
- Good understanding of basic networking concepts.
- Entry level
- Full-time
- Other
Customer Support Specialist
Posted today
Job Viewed
Job Description
Who Are We
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a NutshellWe are looking for those who are excited to be part of our team! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do- Handle and provide the correct answers for client inquiries.
- Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
- Bachelor’s degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles.
- High fluency in the English language, especially speaking and communicating verbally. (Must)
- Excellent typing skills (Must).
- Comfortable and skilled in delivering training. (Preferred)
- Willing to work hard and with autonomy to handle customer cases till case resolution.
- Is naturally strong in communication, with great ability for problem-solving.
- Comfortable in conducting routine tasks while maintaining quality standards.
We believe you will love working at Foodics!
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
Customer Support Engineer
Posted today
Job Viewed