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75 End Users jobs in Saudi Arabia

Customer Support Engineer

Unifonic

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Job Description

We are seeking talented individuals to join our team as Customer Support Engineers in Saudi Arabia, focusing on customer support, client relations, and adaptability to enhance customer success.

The role involves account management, sales growth, and client satisfaction in the A2P SMS sector, requiring strong communication and negotiation skills. Key responsibilities include providing L1/L2 support, troubleshooting network issues, maintaining IT assets, and requiring CompTIA A+ certification and strong knowledge of hardware and operating systems.

Additionally, the ideal candidate will have experience in providing technical support for various projects, collaborating with engineering teams, troubleshooting issues, and possessing expertise in relevant systems and regulations.

Successful candidates will have strong problem-solving skills, excellent communication abilities, and the ability to work effectively in a team environment. They will also be responsible for installing and configuring hardware and software, managing user accounts, troubleshooting issues, and providing technical support while maintaining documentation.

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you are a motivated and talented individual looking to join a team of professionals, please apply.

Responsibilities and qualifications may vary depending on the specific role, but overall, we are looking for individuals who are passionate about delivering exceptional customer support and technical expertise.

  • Provide technical support and training to customers
  • Troubleshoot and resolve technical issues
  • Collaborate with internal teams to enhance customer experience
  • Require strong communication and problem-solving skills

We are an equal opportunities employer and welcome applications from diverse candidates. Please note that we are committed to providing a fair and inclusive work environment.

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Customer Support Specialist

Al Khobar, Eastern region Foodics

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Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels

In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!

What Will You Do

  • Handle and provide the correct answers for client inquiries received at the center of excellence.
  • Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
  • Document communication logs into our CRM and ticketing systems with accuracy.
  • Train clients on using Foodics products using multiple virtual channels.
  • Report daily events to team leaders and highlight areas where more attention may be needed.

What Are We Looking For

  • Bachelor’s degree in any major. (Preferred)
  • 0 - 1 year of experience in call center or customer service roles
  • High fluency in the English language, especially speaking and communicating verbally (Must)
  • Excellent typing skills (Must)
  • Flexible to work in different shifts in Khobar - On-site (Must)
  • Comfortable and skilled in delivering training (Preferred)
  • Willing to work hard and with autonomy to handle customer cases till case resolution
  • Is naturally strong in communication, with great ability for problem-solving
  • Comfortable in conducting routine tasks while maintaining quality standards.

What We Offer You

We believe you will love working at Foodics!

    • We offer highly competitive compensation packages, including bonuses and the potential for shares.
    • We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
    • Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
    • We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
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Customer Support Representative.

Riyadh, Riyadh Tabby

Posted 1 day ago

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Job Description


About the role

Join us in transforming customer experience at Tabby!

As a Customer Experience Representative, you’ll play a crucial role in ensuring every interaction leaves a lasting positive impact. This isn’t just a job; it’s a chance to champion our customers and set new standards in satisfaction.


Package

Pay rate varies according to Arabic and English language skills:

  • Starting from 15,000 to 32,000 EGP Gross (Salary + KPI's)
  • Transportation allowance
  • Social Insurance
  • Medical Insurance

Department
Customer Support Ops
Employment Type
Full Time
Location
Egypt
Workplace type
Onsite
Key Responsibilities


Duties and Responsibilities:

  • Support Tabby customers over chat and phone calls and answer their queries
  • Utilize and test new digital and AI tools that we are implementing in our call centers and provide feedback to leadership
  • Champion and implement customer service policies and procedures that align with company objectives
  • Provide insights and feedback on customer queries to help us identify areas of improvements and optimization of customer experience
  • Collaborate with your colleagues across different teams to ensure we continue to uphold our customer experience satisfaction, exceed our CSAT scores and become renowned for being the center of best customer experience globally.

Skills, Knowledge and Expertise


Qualifications and Requirements:

  • Proficiency in both written and spoken English and Arabic
  • Post Graduate Degree, preferably in math, business, marketing, finance
  • Excellent analytical, communication, and problem-solving skills
  • Good self-awareness and excellent soft-skills
  • Ability to multitask, meet deadlines, and work in a fast-paced environment
  • Ability to work effectively and build strong relationships with cross-functional teams
  • Ability to handle pressure

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Apply Now

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Customer Support Engineer

Riyadh, Riyadh Trapeze Group

Posted 2 days ago

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Customer Support Engineer page is loaded# Customer Support Engineerlocations: Saudi Arabia - Riyadhtime type: Full timeposted on: Posted 6 Days Agojob requisition id: R56054**Job Summary:**This role is a Customer Support Engineer role based in our Riyadh office. The role will be required to work with the Operations Manager and is required to provide technical support for a software product, as well as to hardware supporting system, that is in use by a large government organization.**Job Description:***Role Objective**To provide day-to-day Technical Support to customers by maintaining their systems, investigating, and tracking all issues, along with testing and deployment of software changes and new releases.An ongoing commitment to customer satisfaction by meeting their requirements proactively and ensuring all SLA commitments are met.**Key Role Responsibilities*** IT Support relating to technical issues involving Microsoft’s core business applications and operating systems.* Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.* Responsible to work in 24x7 shifts.* Improve customer service, perception, and satisfaction.* Provide customer focused technical support for all installation, upgrading and maintenance activities.* Respond to customer Requirements/issues quickly and efficiently and ensure that SLAs are met.* Understand customer expectations and address their requirements to maintain customer satisfaction.* Proactively monitor and maintain customer systems to help meet contracted SLAs and up-time targets.* Provide onsite support for all requirements and issues at customer site including installation of Telecom, CCTV, and ITS (Intelligent Transpiration System) devices.* Ensure all Trapeze processes are followed, and documentation is supplied accurately and on-time.* Proactively support the management team to achieve Trapeze Saudi Arabia goals and identify opportunities for improvements.* Communicate to both customers and colleagues in a professional, clear and respectful manner.**Skills and Experiences*** Bachelor of Science Degree in Computer Science, Electrical Engineering, Computer Engineering, or a similar technical field will be highly regarded.* Certified in Redhat Linux and Microsoft Windows administration and management.* Knowledge on Database environments such Oracle, MSQL* Minimum 4-5 Years solid experience in technical hands-on support roles:* Working Experience with Transportation solutions like AVM and Journey planner + Working Experience with Transpiration Devices installation and support + Experience in VMware Administration and Management + Experience in Redhat Linux + Supporting large systems with many users + Supporting Java based applications.* Ability to understand and support issues related Telecom equipment (In-built mobile terminal devices).* An ability to interpret technical architecture of infrastructure services.* Expertise in creating maintenance or deployment scripts in both Windows and Linux will be highly desirable.* Experience following ITIL processes for Incident management and Change & Release management.* Possess the ability to adapt to the various internal procedures of a client while still adhering to company procedures and policies.* Ability to develop and comprehend concepts and learn new skills quickly and thoroughly.* Previous experience working with large government projects.**Highly Desirable qualifications or experience*** Degree or Diploma in Electronics and communication Engineering.**Remuneration:*** A competitive remuneration package is offered including base salary + accommodation allowance.* This position is eligible to participate in the Company Long Term Bonus Scheme based on Trapeze Group Middle East’s annual growth and performance.**Worker Type:**Regular**Number of Openings Available:**0# **You’re passionate about moving people. So are we.**At Trapeze, we strive to enhance lives by building technology for a better tomorrow and providing unique solutions for life.We help public transport operators and authorities, public safety organisations and large-scale taxi enterprises address everyday pain points, save money and improve customer experience through the use of proven technologies. The efficiencies created through our solutions allow you to maximise your competitive advantage and enhance community outcomes.As the Asia Pacific branch of the Trapeze Group, we have a wealth of knowledge, experience and resources to draw upon both locally and from our colleagues in North America, Europe and the United Kingdom. We are also part of the Constellation Software Group, which services over 125,000 customers in more than 100 countries across the globe from offices on every continent.While our experience is broad and international, we are local in our approach and adapt to your environment country by country. We have been in the transport industry for more than 30 years and have a long history of collaborating with our customers to adapt to changing needs and new demands. *Trapeze is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, colour, creed, national origin, gender, gender identity, gender expression, disability, marital status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited.* *Please inform us if you have a disability or special need that requires accommodation.*
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Customer Support Specialist

Riyadh, Riyadh Morni

Posted 4 days ago

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Job Description

  • Handle customer inquiries accurately and thoroughly across multiple contact channels (inbound, outbound, social media, surveys, and maps).
  • Provide helpful and relevant information to ensure a positive customer experience.
  • Effectively manage customer feedback by tracking complaints and suggestions to drive service improvements.
  • Demonstrate in-depth knowledge of products or services to confidently address customer queries.
  • Resolve customer complaints and issues promptly, ensuring customer satisfaction.
  • Follow up with customers to confirm their issues have been resolved to their satisfaction, fostering trust and loyalty.
  • Leverage customer service skills to maximize the value of each customer interaction.
  • Apply all acquired skills from company trainings
  • Accurately record and manage customer interactions, accounts, orders, complaints, and related documentation.
  • Escalate unresolved issues or concerns to the Team Leader for resolution.
  • Ensure the confidentiality of client and customer data.
  • Follow company policies and procedures diligently.
  • Meet communicated targets in areas such as sales, order-taking, lead generation, and appointment setting.
  • Actively participate in individual and team training or meetings to maintain up-to-date knowledge.
  • Adhere to the planned work schedule and accommodate business requirements, including flexible locations and working hours.
  • Perform any additional duties assigned, in alignment with the role’s scope.
  • Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
  • Native Arabic speaker with fluent English (written and spoken).
  • 2+ years of experience in a customer service or CRM role, including multi-channel communication (inbound, outbound, social media, surveys).
  • Proficient in CRM software and customer support tools, with strong computer literacy
  • Excellent communication and interpersonal skills, with the ability to manage complaints and feedback constructively.
  • Strong problem-solving abilities and a customer-focused approach to ensure satisfaction and build loyalty.
  • Highly organized with strong attention to detail and accuracy in documenting customer interactions and maintaining records.
  • Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
  • Professional, flexible, and proactive attitude toward work schedules, business needs, and team collaboration.
  • Commitment to confidentiality and adherence to company policies and procedures.
  • Willingness to participate in ongoing training and development to maintain up-to-date knowledge.
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Customer Support Manager

Riyadh, Riyadh Jobs for Humanity

Posted 5 days ago

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Job Description

The Customer Support Manager will lead a technical support team responsible for installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment, as well as the management of service contracts and spare parts sales. This role ensures high quality of service, customer satisfaction, and compliance with regulatory standards while managing a team of field service engineers and support staff.

Responsibilities
  • Lead, mentor, and manage a team of field service engineers and support staff.
  • Oversee installation, planned preventative maintenance, corrective maintenance, and technical support of medical equipment.
  • Develop and implement strategies for service contracts and spare parts sales to ensure business growth and customer satisfaction.
  • Build and maintain strong relationships with key clients and stakeholders.
  • Conduct regular service reviews and gather customer feedback for continuous improvement.
  • Analyze service data to identify trends and areas for improvement.
  • Implement process improvements to enhance efficiency and service quality.
  • Ensure compliance with manufacturer guidelines, health regulations, and internal quality standards.
  • Support audits, certification processes, and quality assurance activities.
  • Collaborate cross-functionally to align customer support with broader business objectives.
  • Any other appropriate duties as assigned.
Qualifications
  • BSc/BA in business administration, management, engineering, or a similar field preferred.
  • 10+ years of experience in technical service/support roles, ideally in the medical equipment industry.
  • 3+ years in a leadership or managerial role.
  • Strong knowledge of medical equipment maintenance protocols and regulatory requirements.
  • Excellent communication, organizational, and problem-solving skills.
  • Ability to thrive in a dynamic, fast-paced environment and manage diverse teams.
  • Proficiency in Microsoft Office, service management tools, and project management software.
  • Preferred: Experience with ISO 13485, CRM/ERP systems, and certifications such as ITIL or PMP.

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Customer Support Agent

Abwaab

Posted 8 days ago

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Abwaab | Customer Support

KSA-based only

Job Description

Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat

  • Identify customers' needs and help them use specific features

  • Update our internal databases with information about technical issues and useful discussions with customers

  • Monitor customer complaints on social media and reach out to provide assistance

  • Share feature requests and effective workarounds with team members

  • Inform customers about new features and functionalities

  • Follow up with customers to ensure their technical issues are resolved

  • Gather customer feedback and share it with our product, sales and marketing teams

Requirements
  • Familiarity with our industry is a plus

  • Experience using help desk software and remote support tools

  • Understanding of how CRM systems work (Zendesk)

  • Excellent communication and problem-solving skills

  • Multi-tasking abilities

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Customer Support Specialist

Riyadh, Riyadh Rekaz

Posted 8 days ago

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Job Description

Company Description

Rekaz is a cutting-edge software designed to help small and medium-sized businesses streamline bookings, manage subscriptions, and optimize customer relationships through customizable pricing models. Our mission is to empower businesses with seamless, efficient, and scalable solutions.

Role Description

This is a full-time role in our office at Riyadh . The Customer Success Associate will engage with customers regularly to ensure they are satisfied with our services, providing support to resolve any issues or concerns. Daily tasks include assisting customers with inquiries, tracking and analyzing customer feedback, and maintaining high levels of customer retention. Additionally, the role involves implementing customer success strategies to improve overall customer experience and satisfaction.

Responsibilities
  • Engage with customers to ensure satisfaction and resolve inquiries or concerns
  • Assist customers with inquiries and provide timely support
  • Track and analyze customer feedback to drive improvements
  • Maintain high levels of customer retention
  • Implement customer success strategies to improve overall customer experience
Qualifications
  • Customer Engagement, Customer Support, and Customer Satisfaction skills
  • Experience in Customer Retention strategies
  • Strong Analytical Skills
  • Excellent written and verbal communication skills
  • Ability to work independently and remotely
  • Experience in the technology industry is a plus
Seniority level
  • Entry level
Employment type
  • Full-time
Industries
  • IT System Custom Software Development

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Customer Support Lead

Jeddah, Makkah CME Argentina

Posted 10 days ago

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Job Description

Jeddah, Saudi Arabia | Posted on 07/10/2025

We are a multinational technology consulting firm. We help companies and corporations scale their operations, achieve technology innovation, elevate their brand, and transform their business models.

We challenge the status quo, innovate, and create customized end-to-end tech solutions, from software to hardware. Our team of over 500 engineers worldwide leverages technology, creative thinking, and industry expertise to help our customers remain high performers. We handle all aspects from A to Z.

Our engineers have contributed to 8 US patents, developed award-winning tech solutions, and served over 80 million users for more than 100 clients globally, including top US Fortune 500 companies.

Job Description

We build innovative solutions focusing on process automation, user experience, and data analytics. Our expertise helps achieve operational excellence, future-proof IT investments, and maintain a competitive edge in the finance industry.

We are seeking a highly motivated Customer Support Lead to oversee production support in a digital banking environment. The role involves coordinating support activities, resolving issues promptly, and being the main contact for stakeholders. The ideal candidate will have a strong IT support background, excellent communication skills, and a good understanding of banking infrastructure and customer service.

You will:

  1. Lead and manage L1 and L2 support teams, ensuring efficient incident handling, requests, and escalations.
  2. Serve as the primary contact for communication across business, technical, and vendor teams.
  3. Support operations, monitor KPIs, SLAs, and support metrics to ensure quality service. Coordinate with L3 support and engineering teams for seamless resolution and knowledge transfer.
  4. Develop and maintain support documentation, guides, and escalation procedures.
  5. Facilitate daily meetings, incident reviews, and post-mortem analyses.
  6. Oversee shift planning and on-call rotations to ensure 24/7 coverage.
  7. Promote a culture of continuous improvement, accountability, and customer focus.
  8. Collaborate with QA, DevOps, and development teams to enhance system reliability and user experience.
  9. Ensure compliance with banking regulations, security standards, and internal policies.
Requirements
  • Bachelor’s degree in Computer Science, IT, or related field.
  • 6+ years in IT support or production operations, with at least 2 years in leadership.
  • Experience in digital banking or financial services is highly preferred.
  • Strong knowledge of ITIL, incident management, and service delivery frameworks.
  • Excellent communication, leadership, and stakeholder management skills.
  • Ability to work under pressure and manage multiple priorities.
  • Proven experience with monitoring tools, ticketing systems, and reporting dashboards.
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Customer Support Lead

Jeddah, Makkah CME

Posted 13 days ago

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Job Description

We
build full-fledged innovative solutions with a focus on process automation,
user experience enhancement, and advanced data analytics. With our extensive
industry expertise, we help achieve operational excellence, future-proof your
IT investments, and ensure a competitive edge in the ever-evolving finance
industry.


We are seeking a highly motivated and experienced
Customer Support Lead to oversee and manage production support operations
within a digital banking environment. This role requires a proactive leader who
can coordinate support activities, ensure timely resolution of issues, and act
as the primary point of contact for internal and external stakeholders. The
ideal candidate will have a strong background in IT support, excellent
communication skills, and a deep understanding of the complexities of banking
infrastructure and customer service.


You will:

» Lead
and manage L1 and L2 support teams, ensuring efficient handling of incidents,
service requests, and escalations.


» Serve as the primary point of contact
for production support communications across business, technical, and vendor
teams.


» Support operations and track key
performance indicators (KPIs), service-level agreements (SLAs), and other
support metrics to ensure high-quality service delivery.Coordinate with L3
support and engineering teams to ensure seamless issue resolution and knowledge
transfer.


» Develop and maintain support
documentation, guides, and escalation procedures.


» Facilitate daily meetings, incident
reviews, and post-mortem analyses.


» Oversee shift planning and on-call
rotations to ensure 24/7 support coverage and readiness.


» Foster a culture of continuous
improvement, accountability, and customer-centric service.


» Collaborate with QA, DevOps, and
development teams to improve system reliability and user
experience.


» Ensure compliance with banking
regulations, compliance standards, security standards, and internal governance
policies.



Requirements

» Bachelor’s degree in computer science,
Information Technology, or a related field.


» 6+ years of experience in IT support or
production operations, with at least 2 years in a leadership role.


» Experience in digital banking or
financial services is highly preferred.


» Strong understanding of ITIL practices,
incident management, and service delivery frameworks.


» Excellent communication, leadership, and
stakeholder management skills.


» The ability to work under pressure and
manage multiple priorities in a fast-paced environment.


» Proven experience with monitoring tools,
ticketing systems, IT service management systems, and reporting dashboards.


» Fluency in Arabic and English.



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