77 Desktop Support Engineer jobs in Riyadh

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

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Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Riyadh, Riyadh, Saudi Arabia 17 hours ago

Riyadh, Riyadh, Saudi Arabia 16 hours ago

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Join to apply for the Technical Support Engineer role at OPSWAT .

OPSWAT, a global leader in IT, OT, and ICS cybersecurity, delivers an end-to-end platform that helps public and private sector organizations protect their networks, devices, and ensure compliance. Over 20 years, OPSWAT has earned the trust of more than 1,700 organizations, governments, and institutions globally.

This role is at our front lines, coordinating between engineering, sales, and customers. You will support our catalog of cybersecurity products, troubleshoot issues for clients, and contribute to improving our products. You will work across our technology stack—from hardware and software applications—managing client cases as the go-to expert, while learning, teaching, and collaborating to keep operations smooth across multiple channels.

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal teams and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as it exists in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to share knowledge with the team and grow with new knowledge.

• 3 to 5 years of experience (remote and hands-on) in overall troubleshooting of application and environment support, including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and perform well under pressure in a fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills across internal and customer-facing groups.

• Experience with macOS, Windows Server, virtualization (VMware, Hyper-V, Docker, etc.), databases (PostgreSQL, SQL, MySQL, etc.), email systems (Exchange, G Suite, etc.), cloud (AWS, Azure, Google Cloud, etc.), and encryption methods (SSL/TLS, BitLocker, etc.).
• Experience with APIs (REST, etc.) and business or homegrown application support.
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, load balancers, servers, desktops, and SAN/NAS. OT experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment with equal employment opportunities for all employees and applicants, free of discrimination or harassment of any type. All employment decisions are based on qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected category.

Recruiting Agencies: we do not accept unsolicited resumes from third-party agencies for any of our open positions. To submit resumes, there must be a recruiting contract approved by our legal team.

• Mid-Senior level

• Full-time

• Information Technology

• Computer and Network Security

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

We are seeking a reliable and customer-focused Level 1 Technical Support Engineer to join our IT support team. The successful candidate will act as the first line of defense for resolving basic IT issues, assisting end-users with hardware, software, and network-related problems, and escalating complex cases to higher levels of support.

• Act as the initial point of contact for all IT-related inquiries via phone, email, or ticketing system
• Troubleshoot and resolve issues related to desktops, laptops, printers, and basic networking
• Perform hardware replacement and peripheral setups (e.g., replacing old PCs, connecting cables, etc.)
• Join computers to the domain and set up user profiles
• Install basic software and drivers as per company standards
• Provide support for printers (connectivity, drivers, configuration)
• Escalate unresolved issues to L2/L3 support teams while ensuring proper documentation
• Maintain accurate records of work and ticket statuses in the service desk system
• Assist with user onboarding and offboarding procedures
• Deliver consistent and high quality customer service with a focus on minimizing downtime

• Diploma or bachelor’s degree in information technology, Computer Science, or related field
• 2-4 years of experience in an IT Helpdesk or Technical Support role
• Familiarity with Windows operating systems (Windows 10/11)
• Basic network troubleshooting (IP, DNS, connectivity)
• Microsoft Active Directory (user accounts, domain join)
• Printer installation and troubleshooting
• Excellent communication and interpersonal skills
• Customer service oriented with a positive attitude
• Ability to work independently and within a team
• Time management and organizational skills

• CompTIA A+
• Microsoft Certified: Modern Desktop Administrator Associate
• ITIL Foundation (Basic understanding of service management)

• Entry level

• Full-time

• Other

• IT Services and IT Consulting

Internal Job Title: Senior Technical Support Engineer

Business: Lucy MENA Regional Head Quarters

Job Reference No: 3841

Job Purpose

The role is responsible for providing comprehensive technical and application support to customers and internal teams globally, ensuring alignment with business goals and customer needs. This role combines expertise in technical support, training, and development to optimize product implementation, compliance, and customer satisfaction. It involves designing and delivering tailored solutions that integrate switchgear, automation, and third-party devices, while fostering continuous improvement through innovative application strategies and adherence to industry trends. The role also evaluates, develops, and manages technical training programs to enhance organizational and individual capabilities, ensuring cost-effectiveness and alignment with business objectives.

Key Accountabilities:

1.Global On-site Customer Support: Deliver end-to-end technical support for installation, operation, and automation of systems at customer locations worldwide, ensuring optimal performance and customer satisfaction.

2.Internal Technical Support: Provide expert-level technical assistance to sales, engineering, and production teams across all Lucy Electric business units, fostering cross-functional collaboration and operational excellence. Provide new application solution with new technology trends to maintain compliance with customer specification in Smart solutions.

3.Innovative Application Solutions: Develop and implement advanced application solutions leveraging emerging technologies to meet evolving customer specifications and drive compliance in smart solutions.

4.Technical Training Program Design: Strategically design, develop, and expand training and development programs and material, tailored to organizational, individual, and customer requirements to build capabilities and enhance performance.

5.Customer Product Approvals: Facilitate product approval processes with customers by aligning technical documentation, demonstrations, and applications with their specific standards and regulatory requirements.

6.Integrated Product Solutions: Deliver holistic customer solutions by seamlessly integrating switchgear, automation systems, and third-party devices, creating unified and efficient application architectures. Working in a team to produce programmes that are satisfactory to all relevant parties in an organisation, such as line managers, accountants and senior managers at board level.

7.Customer Specification Alignment: Provide deep technical insights into customer specifications and translate them into practical, real-world applications aligned with product capabilities and industry standards.

8.Cross-functional Collaboration: Work collaboratively across teams to design and deliver programs that align with the needs of stakeholders, including line managers, finance teams, and executive leadership.

9.Budget and ROI Management: Evaluate and manage the cost-efficiency of planned programs, ensuring alignment with business unit budgets and demonstrating measurable returns on investment.

10.Problem-solving Support: Collaborate with internal and external stakeholders to address specific training challenges, providing tailored solutions to enhance learning outcomes.

11.Industry Trend Awareness: Stay current with industry advancements, training methodologies, and emerging technologies through continuous professional development, networking, and research.

12.Solution Innovation and Research: Explore and implement cutting-edge methodologies and solutions to optimize product application strategies, ensuring relevance and competitive advantage in the market.

Dimensions:

1.This role will be based in Dammam but will be available to travel in the region as/when required.

Secondary Activities / Tasks

1.To undertake any other duties and responsibilities as required / instructed in order to maintain and / or improve the efficiency, quality and service provided by Lucy Electric

2.Health & Safety – adherence to all Company Health & Safety Policies, Procedures and Safe Working Practices.

Experience Knowledge & Skills

•International Electrical qualification or equivalent

•Minimum of 8 years’ experience in the MV and LV industry

•Experience of working in a busy office environment

•Experience of delivering efficient and effective services to customers

• IT literate & confident user of Microsoft Office

•Drawing up a training plan

•Managing budgets

•Producing materials needed for training

•Working with training providers to develop suitable content for the courses

•Desirable: E xperience of working in an engineering or manufacturing environment

•Effective communication and interpersonal skills at all levels

•Must be able to work independently

•Ability to work to tight deadlines

•Ability to demonstrate effective team working

•Able to prioritise workload effectively

•Attention to detail

•Highly organised

•Able to make decisions and prioritise

•Ability to relate to others

•Negotiating skills

•Presentation skills

•Ability to write reports and keep records

•Work within budget

Other Requirements

•Driving licence

•Education to degree level or Equivalent

Does this sound interesting? We would love to hear from you. Our application process in quick and easy. Apply today!