564 Desktop Support Engineer jobs in Saudi Arabia
Desktop Support Engineer
Posted today
Job Viewed
Job Description
Skillspark is hiring on behalf of our partner for the role of Desktop Support Engineer based in Dhahran, Saudi Arabia.
This is a 12-month contract opportunity for motivated, technically skilled Saudi Nationals who are eager to grow their careers in IT support. The selected candidate will play a vital role in enhancing end-user support, ensuring timely resolution of technical issues, and contributing to consistent and reliable IT service delivery.
Key Responsibilities:
- Provide first-level technical support for desktops, laptops, printers, and other end-user peripherals
- Install, configure, and maintain software and standard business applications
- Respond to user requests and manage incidents through the ticketing system in a timely and professional manner
- Troubleshoot and resolve hardware and software issues
- Coordinate with internal IT teams for escalations and resolution
- Maintain accurate records of support activities and resolutions
Minimum Requirements:
- Diploma or Bachelor's degree in IT or a related field
- 0–2 years of relevant experience in desktop/helpdesk support
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and manage multiple tasks efficiently
Position:
Desktop Support Engineer
Location:
Dhahran, Saudi Arabia
Contract Duration:
12 months
Nationality:
Saudi Nationals only
If this sounds like the right fit for you, we'd love to hear from you
Desktop Support Engineer
Posted 13 days ago
Job Viewed
Job Description
• Knowledge of ITIL processes (Incident, Request, Change). • Familiarity with endpoint security tools (antivirus, encryption, etc.). • Excellent communication and customer service skills. • Ability to manage multiple priorities and work under pressure. • Troubleshooting Wired, Wireless and VPN Network Active Directory and Office applications. • Providing Desktop support to end users relating MS-Outlook, Application, Network/Local Printer, Backup, desktop/laptop troubleshooting and many more. • Installation and troubleshooting Desktop/Laptop’s Operating System. • Handling escalated issues and routed to the next level for assistance. • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Pass on any feedback or suggestions by customers to the appropriate internal team • Relevant certifications (preferred): CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation.
Requirements
• Bachelor’s degree in Computer Science, Information Technology, or related field (preferred). • 2–4 years of experience in IT support / desktop support / end-user services. • Strong troubleshooting skills in hardware, software, and network issues. • Hands-on experience with Microsoft Windows, Active Directory, O365, and ticketing systems.
About the company
SAT Microsystems is one of the leading IT services Company delivering IT business solution to Middle Eastern, African and Asia Pacific clients. SAT provides variety of technology services including Manage IT services which comprises of the entire portfolio of IT Infrastructure and application management by following up ITIL and ISO standards. Our Head office for Middle east is located in Riyadh (Saudi Arabia), Africa Head office is in Sudan and Asia pacific in New Delhi (India). Facility in New Delhi also houses the company's Offshore Development center. We provide the best solutions for executives to maximize return on their IT investments. Our deep industry knowledge enables clients to address issues specific to their businesses and our unmatched practices provides the capacity and capability to help ensure we serve our clients beyond their expectations. Our specialization in Microsoft, HP/Compaq, IBM solutions has enhanced our credibility as a total service provider. Company's flagship service is IT Managed services which provides the onsite and offshore IT infrastructure management on global delivery platform.
Help Desk
Posted today
Job Viewed
Job Description
Technical Support:
- Providing first-line technical assistance to end-users for hardware, software, and network issues.
- Troubleshooting and resolving technical problems via phone, email, or in person.
- Walking users through problem-solving steps.
- Escalating complex issues to higher-level support teams.
- Maintaining a log of support requests and resolutions.
System Administration:
- Installing, configuring, and maintaining computer systems and applications.
- Managing user accounts and permissions.
- Monitoring system performance and identifying potential issues.
- Performing system backups and ensuring data security.
- Implementing and maintaining network infrastructure.
- Contributing to IT projects and upgrades.
Requirements
- He must have at least 6 years experience
- He must have the necessary experience to work in the environment Diem Government Cloud and Alibaba Cloud
- Providing technical support for systems and networks and solving problems Effectively.
- Managing, configuring and enabling assistance systems and networks To ensure continuity.
- Implement security procedures and monitor network performance.
- Provide technical guidance to users and achieve higher Satisfaction levels.
Help Desk Technician
Posted 2 days ago
Job Viewed
Job Description
Abacus Technology is seeking a Help Desk Technicianto provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
- Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
- Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
- Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
- Monitor and resolve issues to completion using the ticketing tracking systems.
- Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
- Follow-up and/or update the customer with status information, when applicable.
- Resolve and close trouble tickets.
2-3 years’ IT experience in a help desk or technical support role. Bachelor’s degree in a related field. Must hold a CompTIA Security+ CE (DoD 8570 IAT Level II) certification. Solid customer service skills, strong communication skills, and the ability to demonstrate professionalism on a consistent basis. In-depth knowledge of MS Windows OS, MS Office Professional, and browser configuration. 2-3 years supporting various software applications, and troubleshooting various makes and types of printers, and PC hardware. Familiarity with a trouble ticket system such as ServiceNow, ITSM Remedy or above, or a similar tracking tool. Basic knowledge of TCP/IP, WINS, and DNS. Experience with VTC setup and configuration is a plus. Must be able to communicate technical information in a non-technical manner to the customers, when applicable; and, when creating trouble tickets, must be able to translate non-technical information into more technical terms for SMEs. Must be a US Citizen with an active Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
#J-18808-LjbffrSpecialist - Help Desk
Posted 10 days ago
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
#J-18808-LjbffrHelp Desk Technician
Posted 17 days ago
Job Viewed
Job Description
Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh
Position InformationJoining Date:
Immediately
Location: Riyadh
Key Responsibilities:
- Provide first level support to end-users
- Troubleshoot hardware, software, and network issues
- Respond to support tickets in a timely manner
- Escalate unresolved issues when necessary
- Assist in the Installation and configuration of IT systems
Required Qualifications:
- 1 – 2 years of relevant IT support / help desk experience
- Good understanding of basic networking and troubleshooting techniques
- Strong communication and problem-solving skills
- Ability to work under pressure in a project environment
- Great organizational & Time management
Education/ Certification:
- Bachelor’s degree in Engineering / IT / Computer Science / or any relative field
Specialist - Help Desk
Posted today
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
#J-18808-LjbffrBe The First To Know
About the latest Desktop support engineer Jobs in Saudi Arabia !
Specialist - Help Desk
Posted today
Job Viewed
Job Description
Qiddiya Investment Company is seeking an enthusiastic and customer-focused Specialist - Help Desk to join our IT support team. The Help Desk Specialist will be the first point of contact for internal users seeking assistance with IT-related inquiries, problems, and issues. Your role will be crucial in ensuring that our employees receive timely and effective support, thereby enhancing the overall productivity of the organization.
Responsibilities- Provide first-level technical support for hardware, software, and network-related inquiries.
- Respond promptly to help desk tickets and phone calls, documenting all interactions in the ticketing system.
- Diagnose and troubleshoot issues related to desktops, laptops, printers, and peripheral devices.
- Assist users with application software and business software issues.
- Escalate complex issues to senior support staff as necessary while ensuring timely follow-ups.
- Maintain an organized, up-to-date knowledge base of common issues and solutions for staff reference.
- Support the onboarding and offboarding of employees by preparing IT equipment and ensuring proper access to systems.
- Conduct training sessions for users on new software and tools when applicable.
- Proactively identify areas for improvement in help desk processes and recommend enhancements.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 1-2 years of experience in a help desk or technical support role.
- Strong troubleshooting skills and the ability to effectively communicate technical information to non-technical users.
- Familiarity with common operating systems (Windows, MacOS) and software applications.
- Excellent interpersonal and customer service skills.
- Ability to manage multiple tasks and work in a fast-paced environment.
Comprehensive benefits package
Help Desk Agent
Posted today
Job Viewed
Job Description
Job Description
*SUMMARY *
Manage the client service requests via inbound and outbound telephone calls, e-mails, web requests and walk-ins.
*ESSENTIAL DUTIES AND RESPONSIBILITIES * include the following. Other duties may be assigned.
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Follow up in a timely manner to ensure customer satisfaction
- Understand all programs, systems, and procedures necessary to perform job effectively
- Where applicable, communicate with customers to attempt to bring resolution
- Communicate feedback and progress to management
- Maintain diplomacy and tact when dealing with upset or escalated calls
- Escalate customer complaints and/or calls through the appropriate channels to management
- Provide feedback to management concerning possible problems or areas of improvement
- Make recommendations to implement improved processes
- Perform other duties as assigned by management
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required.
*EDUCATION and/or EXPERIENCE *
- High School Diploma or General Educational Development (GED) certificate with equivalent relevant work experience desired.
- Knowledge and understanding of facility management environment
- Knowledge, understanding, and compliance with Service Request policies and procedures
- Previous customer service and/or call center experience is a must
- Bi-lingual (English and Arabic) is an advantage
- Knowledge in SAP is an advantage
ATTRIBUTES
- Ability to maintain the highest level of confidentiality
- Proficient personal computer skills, including Microsoft Office
- Excellent interpersonal, written, and oral communication skills
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to adapt to a flexible schedule.
*COMPUTER SKILLS *
Proficient with Microsoft Office
Help Desk Specialist
Posted today
Job Viewed
Job Description
About the Company
McDonald's Saudi Arabia is owned and operated by Riyadh International Catering Corporation (RICC), which holds the exclusive franchise rights in the central, eastern, and northern regions of the Kingdom of Saudi Arabia. This strategic position allows it to make a significant contribution to the national economy. RICC actively supports local suppliers and invests substantially in the recruitment and training of the local workforce. Since its establishment in 1993, McDonald's Saudi Arabia has been dedicated to providing high-quality products to all its customers while maintaining the highest food safety standards locally and internationally. Furthermore, the menu at McDonald's Saudi Arabia is thoughtfully crafted to promote a balanced lifestyle
.
About the Role
Responsible for installing, configuring, and maintaining IT systems, networks, and hardware/software for new McDonald's stores. The role includes troubleshooting technical issues, coordinating with vendors, setting up connectivity (phones, fax, internet), and ensuring systems run smoothly. Regular reporting and user support are key parts of the role.
Responsibilities
- Install, configure, and maintain IT systems, networks, and hardware/software for new stores.
- Identify and escalate urgent technical issues to the appropriate teams.
- Communicate with users and resolve IT-related problems efficiently.
- Troubleshoot hardware issues, perform minor repairs, and coordinate vendor maintenance.
- Set up phones, fax machines, and internet connections for store staff.
- Respond to technical questions from users regarding new store systems.
- Prepare and submit system and hardware update reports to Senior Store Support.
Qualifications & Requirements
- 1 to 2 years experience in a related field
- Good knowledge of Microsoft operating systems, hardware, and software
- Bachelors Degree in Information Technology or related field
- Analytical Skills
- Communication Skills
- Interpersonal Skills
- Problem Solving Skills
- Bilingual in Arabic and English is plus