471 Desktop Support Engineer jobs in Saudi Arabia

Looking for a motivated and tech-savvy Help Desk Technician to join our team for a project-based role in Riyadh

Joining Date:

Immediately

Location: Riyadh

Key Responsibilities:

• Provide first level support to end-users
• Troubleshoot hardware, software, and network issues
• Respond to support tickets in a timely manner
• Escalate unresolved issues when necessary
• Assist in the Installation and configuration of IT systems

Required Qualifications:

• 1 – 2 years of relevant IT support / help desk experience
• Good understanding of basic networking and troubleshooting techniques
• Strong communication and problem-solving skills
• Ability to work under pressure in a project environment
• Great organizational & Time management

Education/ Certification:

• Bachelor’s degree in Engineering / IT / Computer Science / or any relative field

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

Join to apply for the Help Desk Technician role at Abacus Technology Corporation

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Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Overview

Abacus Technology is seeking a Help Desk Technician to provide technical support for the U.S. military in the Kingdom of Saudi Arabia (KSA). This is a full-time OCONUS position.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or via email: interacts with (e.g., thoroughly interviews or questions) the end-users to identify a variety of issues related to desktops, laptops, printers, and servers, or network connectivity.
• Provide initial technical assistance and support for incoming queries and issues for configuring and troubleshooting Microsoft operating systems, approved software applications (both COTS and proprietary), VPNs, CAC logins, various peripherals, and PCs (HP/Dell), to include trouble shooting using remote desktop connections, if applicable.
• Create trouble tickets in the appropriate incident and request system (e.g., on the specified designated classified network) to include the pertinent detailed information necessary to accurately identify and resolve all incidents and requests within established service level agreements (SLAs).
• Maintain desktops; configure laptops; and, create and/or modify user accounts, grant SharePoint page access, and share drive file permissions.
• Monitor and resolve issues to completion using the ticketing tracking systems.
• Escalate all advanced issues to senior-level technicians, engineers, or SMEs.
• Follow-up and/or update the customer with status information, when applicable.
• Resolve and close trouble tickets.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Information Technology

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Riyadh, Riyadh, Saudi Arabia 17 hours ago

Riyadh, Riyadh, Saudi Arabia 16 hours ago

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Join to apply for the Technical Support Engineer role at OPSWAT .

OPSWAT, a global leader in IT, OT, and ICS cybersecurity, delivers an end-to-end platform that helps public and private sector organizations protect their networks, devices, and ensure compliance. Over 20 years, OPSWAT has earned the trust of more than 1,700 organizations, governments, and institutions globally.

This role is at our front lines, coordinating between engineering, sales, and customers. You will support our catalog of cybersecurity products, troubleshoot issues for clients, and contribute to improving our products. You will work across our technology stack—from hardware and software applications—managing client cases as the go-to expert, while learning, teaching, and collaborating to keep operations smooth across multiple channels.

• Provides software application & technical support to clients for our product catalog.
• Consulting with the software development team, internal users, and clients to improve application performance.
• Documenting new processes and improving existing processes as they come up.
• Communicate with internal teams and supporting teams as necessary.
• Provides SME Tier 1-2 support on OPSWAT catalog as it exists in client environments.
• Provides occasional presales and professional service/technical support as needed.
• Maintains case data in Salesforce and Jira.
• Reports bugs and flaws to the development team as discovered/encountered.
• Willing to share knowledge with the team and grow with new knowledge.

• 3 to 5 years of experience (remote and hands-on) in overall troubleshooting of application and environment support, including complex client environments.
• Understanding of networking and systems including OSI model, Purdue Model, RADIUS, Active Directory, Office 365, and authentication protocols.
• Experience installing, configuring, troubleshooting, maintaining, and advising using GUI and CLI for Linux.
• Ability to multitask and perform well under pressure in a fast-paced environment.
• Identifies and resolves problems in a timely manner.
• Strong analytical, organizational, customer service, and written/verbal communication skills across internal and customer-facing groups.

• Experience with macOS, Windows Server, virtualization (VMware, Hyper-V, Docker, etc.), databases (PostgreSQL, SQL, MySQL, etc.), email systems (Exchange, G Suite, etc.), cloud (AWS, Azure, Google Cloud, etc.), and encryption methods (SSL/TLS, BitLocker, etc.).
• Experience with APIs (REST, etc.) and business or homegrown application support.
• Experience with cybersecurity tools and software.
• Experience imaging, configuring, troubleshooting, maintaining, and advising using GUI and CLI for firewalls, routers, switches, load balancers, servers, desktops, and SAN/NAS. OT experience is a plus.

OPSWAT is an equal opportunity employer. We celebrate diversity and are committed to providing an environment with equal employment opportunities for all employees and applicants, free of discrimination or harassment of any type. All employment decisions are based on qualifications, job requirements, and business needs without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other protected category.

Recruiting Agencies: we do not accept unsolicited resumes from third-party agencies for any of our open positions. To submit resumes, there must be a recruiting contract approved by our legal team.

• Mid-Senior level

• Full-time

• Information Technology

• Computer and Network Security

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, HTTP, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

Hiring highly motivated and technically skilled Technical Support Manager & Sales professional to join our growing Battery Energy Storage Systems (BESS) division at BYD.

Location: Poland, Germany, Netherlands, Spain, Italy, and UK.

Key Responsibilities:

1. Technical Support: Provide technical expertise and support on BESS systems, Power Conversion Systems (PCS), and Energy Management Systems (EMS).
2. Conduct pre-sales consultations to identify customer needs, assess project feasibility, and recommend tailored solutions.
3. Assist in the design and integration of BESS with transmission lines and grid infrastructure.
4. Ensure grid compliance for all BESS installations, adhering to international and regional standards (e.g., IEC, IEEE).
5. Deliver technical presentations and product demonstrations to clients and internal teams.
6. Act as the main technical contact for clients, resolving issues and providing troubleshooting guidance.
7. Familiarize with bidding procedures and technical solutions.

Qualifications:

• Electrical Engineering, Energy Systems, Mechanical Engineering, or a related technical field.
• 3 to 5 years of experience in renewable energy technical support, sales, or project management, with a focus on BESS, PCS, or EMS.
• Strong understanding of energy storage systems and grid compliance requirements (IEC, IEEE standards).
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical audiences.
• Familiarity with regulatory frameworks and grid codes for integrating energy storage systems.
• Strong problem-solving abilities and ability to work under pressure in a fast-paced environment.
• Willingness to travel for client meetings and project site visits.

Preferred Skills:

• Familiarity with renewable energy markets (solar, wind) and their integration with BESS.

Seniority level: Mid-Senior level

Employment type: Full-time

Industries: Services for Renewable Energy, Manufacturing, and Electrical Equipment Manufacturing

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.

The Technical Support Engineer will provide expert technical assistance to clients, troubleshooting and resolving issues related to (product/services). The ideal candidate will have strong technical skills, problem-solving abilities, and the ability to communicate complex information to clients clearly. This role is perfect for an individual who enjoys technical problem-solving in a client-facing capacity.

Location: Riyadh, KSA

1. Provide advanced troubleshooting and support to customers for (product/services). Resolve technical issues via phone, email, and remote access tools.
2. Act as the primary point of contact for technical inquiries, ensuring clients receive timely and effective solutions.
3. Accurately log customer issues and resolutions.
4. Assist with product setup, installation, and configuration for customers.
5. Guide clients on system usage, features, and best practices.
6. Work closely with engineering and product teams to resolve complex issues and relay product feedback.
7. Monitor client systems for potential issues and perform proactive system maintenance to avoid downtime.

1. 3+ years of experience in technical support.
2. Proficiency in troubleshooting hardware/software issues, operating systems, network configurations, and device setups.
3. Experience with databases (MySQL, SQL Server, MongoDB) and cloud services (AWS, Azure, Google Cloud).
4. Knowledge of networking protocols (TCP/IP, DNS, VPN) and remote troubleshooting tools (TeamViewer, Remote Desktop).
5. Strong communication skills and ability to explain technical concepts to non-technical clients.
6. Experience with CRM software (e.g., Salesforce).
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.