180 Desktop Support Engineer jobs in Saudi Arabia

Skillspark is hiring on behalf of our partner for the role of Desktop Support Engineer based in Dhahran, Saudi Arabia.

This is a 12-month contract opportunity for motivated, technically skilled Saudi Nationals who are eager to grow their careers in IT support. The selected candidate will play a vital role in enhancing end-user support, ensuring timely resolution of technical issues, and contributing to consistent and reliable IT service delivery.

Key Responsibilities:

• Provide first-level technical support for desktops, laptops, printers, and other end-user peripherals
• Install, configure, and maintain software and standard business applications
• Respond to user requests and manage incidents through the ticketing system in a timely and professional manner
• Troubleshoot and resolve hardware and software issues
• Coordinate with internal IT teams for escalations and resolution
• Maintain accurate records of support activities and resolutions

Minimum Requirements:

• Diploma or Bachelor's degree in IT or a related field
• 0–2 years of relevant experience in desktop/helpdesk support
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and manage multiple tasks efficiently

Position:
Desktop Support Engineer

Location:
Dhahran, Saudi Arabia

Contract Duration:
12 months

Nationality:
Saudi Nationals only

If this sounds like the right fit for you, we'd love to hear from you

Job Info

We are looking to hire a skilled Desktop Support Engineer to assist our clients with computer hardware and software issues.

You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a Desktop Support Engineer, you should have extensive knowledge of home and office systems,

good problem-solving skills, and high-level interpersonal skills. A top-class Desktop Support Technician provides fast

and effective support for clients experiencing basic hardware and software issues.

Desktop Support Engineer Responsibilities

• Responding to client support requests
• Contacting clients to find out the nature of the problem
• Traveling to the client's location or connecting via a remote link
• Troubleshooting hardware and software issues
• Installing and maintaining hardware and computer peripherals
• Installing and upgrading operating systems and computer software
• Troubleshooting networking and connection issues
• Advising on software or hardware upgrades
• Providing basic training in computer operation and management
• Completing job reports and ordering supplies

Desktop Support Engineer Requirements

• Bachelor's degree in Computer Science or Information Technology (or equivalent experience certificate)
• Proven work experience as a Desktop Support Engineer or Support Technician
• Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals
• Knowledge of popular operating systems, software applications, and remote connection systems
• Ability to solve complex hardware and software issues
• Ability to travel and work after hours when necessary
• Excellent interpersonal skills
• Good written and verbal communication skills

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Overview

Job Title : IT Desktop Support Technician

Job Type & Location : Onsite | 20th floor, The Headquarters Business Park, 7355, 2432 Al Kurnaysh Br Rd, Ash Shati District, Jeddah 23511, Saudi Arabia | Long-term contract

• Provide IT infrastructure field support, troubleshooting hardware, software, and operating system issues without impacting hardware warranty or customer security compliance requirements.
• Install, troubleshoot, and fix desktops, printers, laptops, and other computer peripherals and desktop applications.
• Maintain basic knowledge of enterprise LAN and WAN setups; perform smart-hand activities under instruction-based requirements at sites.
• Lift and move computer equipment weighing up to 50 lbs.
• Provide desk-side PC break/fix support and basic administration of Windows OS and macOS/Linux OS (preferred).
• Use TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Smart hand support for peripheral and networking hardware (monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels) under Smart Hands capability.
• Troubleshoot system and network issues using deductive reasoning and resolve end-user network cabling problems.
• Analyze recurring issues and develop preventive actions; participate in problem management.
• Communicate effectively with clients and management; maintain excellent written and verbal communications.

• Associate Degree in Electronics and CompTIA A+ Certification (preferred).
• Vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client) (if applicable).
• Experience with ticketing tools (ServiceNow, Remedy, etc.).
• Minimum 1+ year of experience providing IT infrastructure field support.

• Good customer management skills; strong oral and written communication.
• Ability to interact with customers at different levels; work independently or as part of a team.
• Driven, result-oriented, and passionate about the work; able to complete tasks with minimal supervision.
• Ability to work flexible schedules.

Company Description

SAT Microsystems is a leading IT Service Provider renowned for developing innovative solutions that reduce business costs and complexity in Saudi Arabia, UAE, and 8 other countries. Hundreds of businesses worldwide rely on us to secure, manage, and support their IT operations. This extensive network gives us unparalleled insight into new technology and industry trends. SAT Microsystems helps companies elevate their digitalization efforts with services ranging from Managed IT and Cyber Security to IoT and Business Process Outsourcing.

Role Description

This is a full-time remote role for a L1 Desktop Support Engineer (Saudi nationals only). The Desktop Support Engineer will be responsible for providing technical support and troubleshooting for desktop computers, printers, and computer hardware. Daily tasks include diagnosing and resolving issues, setting up and configuring systems, and supporting end-users to ensure smooth IT operations.

• Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
• 2–4 years of experience in IT support / desktop support / end-user services.
• Strong troubleshooting skills in hardware, software, and network issues.
• Hands-on experience with Microsoft Windows, Active Directory, O365, and ticketing systems.
• Knowledge of ITIL processes (Incident, Request, Change).
• Familiarity with endpoint security tools (antivirus, encryption, etc.).
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and work under pressure.
• Troubleshooting Wired, Wireless and VPN Network Active Directory and Office applications.
• Providing Desktop support to end users relating MS-Outlook, Application, Network/Local Printer, Backup, desktop/laptop troubleshooting and many more.
• Installation and troubleshooting Desktop/Laptop's Operating System.
• Handling escalated issues and routed to the next level for assistance.
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Relevant certifications (preferred): CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation.
• Must be ready to work from oil rigs within & outside Saudi Kingdom.

Company Description

POLATI LLC is the central contractor for the installation of scaffolding and scaffolds, ensuring speed and safety in production operations at altitude. The company offers comprehensive services for leasing scaffolding, their design, and installation, contributing to record time construction projects.

Role Description

This is a full-time on-site Technical Support role located in Riyadh. The Technical Support employee will be responsible for providing analytical support, customer support, and troubleshooting to ensure customer satisfaction.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Satisfaction skills
• Experience in working in construction or industrial settings
• Excellent problem-solving abilities
• Ability to communicate effectively with clients and team members
• Knowledge of scaffolding systems is a

RUWA is seeking a part-time Technical Support / IT professional to assist employees with computer, software, and network issues. This is an on-call role to ensure smooth daily operations across our teams.

Key Responsibilities:

• Provide timely technical assistance to employees with computer, software, and network issues
• Troubleshoot hardware and software problems
• Support setup and maintenance of workstations
• Escalate complex issues when necessary

Requirements:

• Proven experience in IT support or technical assistance
• Strong problem-solving and communication skills
• Familiarity with common office software and systems
• Must be based in Riyadh and available for on-call support

Apply: Send CV to

Subject: Technical Support / IT – Riyadh

Job Type: Full-time

We are looking for a motivated and customer-oriented
Technical Support Trainee
under the
Tamheer Program
to join our IT team. This opportunity is ideal for recent graduates who are passionate about technology and eager to gain hands-on experience in providing IT support, troubleshooting technical issues, and maintaining system performance in a professional work environment.

Key Responsibilities:

• Provide first-level technical support to employees via phone, email, or ticketing system.
• Diagnose and resolve issues related to hardware, software, and networks.
• Assist in installing, configuring, and maintaining operating systems and applications.
• Support user account management, password resets, and access permissions.
• Set up and configure new equipment (computers, printers, and other peripherals).
• Escalate complex technical problems to senior IT staff when required.
• Maintain accurate documentation of incidents, solutions, and system updates.
• Adhere to IT security policies and procedures.

Required Skills & Qualifications:

• Bachelor's degree or diploma in
  Information Technology
  ,
  Computer Science
  , or a related field.
• Eligible for the
  Tamheer Program
  through
  HRDF (Human Resources Development Fund)
  .
• Basic understanding of
  Windows and Microsoft Office environments
  .
• Familiarity with
  network fundamentals
  (LAN, Wi-Fi, IP configuration).
• Strong communication, problem-solving, and teamwork skills.
• Eagerness to learn and grow in the IT field.

Preferred Qualifications (Plus):

• Basic knowledge of
  Active Directory
  and
  Microsoft 365
  administration.
• Experience using helpdesk or ticketing systems.

‏⁦

⁩نصائح: قدم ملخصًا للوظيفة وكيف يبدو النجاح في منصبك، وكيف تتناسب هذه الوظيفة مع المنظمة بشكل عام.⁦

⁩

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ن محددًا عند وصف كل مسؤولية من المسؤوليات. استخدم لغة محايدة الجنس وشاملة للجميع.)⁦

⁩⁦

⁩مثال: تحديد متطلبات المستخدم للنظم في الإنتاج وتط ها، لضم أقصى قدر من قابلية الاستخدام⁦

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⁩( المؤهلات التي قد ترغب في تضمينها هي المهارات أو التعليم أو الخبرة أو الشهادات.)⁦

علوم حاسوب

⁩⁦

⁩مثال: مهارات تواصل لفظية ومكتوب متازة⁦