30 Customer Service jobs in Mecca

JOB PURPOSE :

Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.

As a Customer Service Supervisor, you will oversee a team of approximately 6–10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.

KEY RESPONSIBILITIES :

• Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
• Track and improve customer service KPIs, developing action plans to exceed targets.
• Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
• Ensure clear and professional communication with internal teams and customers.
• Maintain compliance with internal procedures while enhancing customer experience.
• Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
• Monitor daily order activity and coordinate with logistics to resolve delivery issues.
• Provide exceptional customer service, managing difficult customers when necessary.
• Expertly use SAP and understand its impact on other systems.
• Innovate solutions based on product, customer, and market knowledge.
• Manage and resolve customer complaints in a timely manner.
• Provide pricing, availability, and scheduling information within established guidelines.
• Support master data accuracy and manage pricing roles as needed.
• Ensure audit requests are satisfied during the annual financial audit process.
• Support customer service representatives and back them up when necessary.
• Demonstrate problem-solving skills and adaptability in a dynamic environment.
• Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
• Be familiar with month-end processes, credit/debit processes, and other financial aspects.

QUALIFICATIONS, EXPERIENCE, & SKILLS :

Minimum Qualification and Experience :

• University degree.
• 5+ years of experience in a reputable organization in related roles.
• Exposure to customer service roles is preferred.

Job Specific Skills :

• Excellent communication and problem-solving skills.
• Ability to work under pressure.
• Skills in MS reporting tools like Excel, PowerPoint, etc.

We’re committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.

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Direct message the job poster from My Clinic KSA

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summery:

Implementing patient-centered strategies, collecting and analyzing feedback, and collaborating with multidisciplinary teams to optimize the patient journey. Overseeing complaint resolution, advocating for patients, and leading initiatives to enhance communication through digital platforms.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, both concerning their treatment and their overall stay My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement. Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them take steps to replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly, implementing a structured feedback loop to capture patient insights and drive continuous improvement.
• Corresponding with care providers (Physicians, Nurses, …etc.) to familiarize them with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills, communication, and patient engagement abilities, providing ongoing education on best practices in patient-centered care.
• Generating and delivering reports on patient progress, setbacks, and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Education Degree: Bachelor’s degree in a health-related field, such as nursing, health care administration or public health, or any related field.
• Years of Experience: 3 to 5 years of experience within a related field.
• Professional Certification: CPXP.

Experts & Skills:

• Excellent Command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills to effectively interact with patients, their families, and healthcare staff.
• Strong empathy and compassion to understand and address the emotional needs of patients and their families.
• Proficiency in conflict resolution to address patient concerns and complaints in a fair and effective manner.
• Excellent problem-solving skills and the ability to strategize and devise solutions.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at My Clinic KSA by 2x

Jeddah, Makkah, Saudi Arabia 12 hours ago

Jeddah, Makkah, Saudi Arabia 10 hours ago

Jeddah, Makkah, Saudi Arabia 15 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

JOB PURPOSE :

Customer Service is a key function in the OTD department and represents one of the organization's faces to its customers. The Customer Service Supervisor plays a crucial role in impacting overall customer satisfaction. This role requires multitasking, meeting tight deadlines, and succeeding both independently and as part of a team.

As a Customer Service Supervisor, you will oversee a team of approximately 6-10 people. Your responsibilities include planning, directing, and coordinating Customer Service activities at your location, with significant coordination with internal and external stakeholders. The role involves developing the department and the business by implementing local and international policies, strategies, and goals. You will develop and implement best practices and improvement initiatives to enhance customer experience and foster a culture of continuous improvement within your region, ensuring organizational objectives are met.

KEY RESPONSIBILITIES :

• Set clear objectives and actively monitor team performance, fostering engagement and teamwork.
• Track and improve customer service KPIs, developing action plans to exceed targets.
• Oversee CSR activities, including customer communications, order status, product availability, and financial close processes.
• Ensure clear and professional communication with internal teams and customers.
• Maintain compliance with internal procedures while enhancing customer experience.
• Act as a liaison between customers, sales managers, and internal stakeholders, ensuring quick responses.
• Monitor daily order activity and coordinate with logistics to resolve delivery issues.
• Provide exceptional customer service, managing difficult customers when necessary.
• Expertly use SAP and understand its impact on other systems.
• Innovate solutions based on product, customer, and market knowledge.
• Manage and resolve customer complaints in a timely manner.
• Provide pricing, availability, and scheduling information within established guidelines.
• Support master data accuracy and manage pricing roles as needed.
• Ensure audit requests are satisfied during the annual financial audit process.
• Support customer service representatives and back them up when necessary.
• Demonstrate problem-solving skills and adaptability in a dynamic environment.
• Have a solid understanding of INCOTERMS, payment terms, and banking documentation.
• Be familiar with month-end processes, credit/debit processes, and other financial aspects.

QUALIFICATIONS, EXPERIENCE, & SKILLS :

Minimum Qualification and Experience :

• University degree.
• 5+ years of experience in a reputable organization in related roles.
• Exposure to customer service roles is preferred.

Job Specific Skills :

• Excellent communication and problem-solving skills.
• Ability to work under pressure.
• Skills in MS reporting tools like Excel, PowerPoint, etc.

We're committed to our people, customers, and communities. With approximately 6,500 employees across six continents, our diversity, vertical integration, and operational expertise position Tronox as a leading titanium dioxide producer worldwide. We embrace and celebrate the unique character and culture of every location, from Australia to Europe, South Africa, and beyond. We bring passion and dedication to every place we operate, every day.

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from My Clinic KSA

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summery:

Implementing patient-centered strategies, collecting and analyzing feedback, and collaborating with multidisciplinary teams to optimize the patient journey. Overseeing complaint resolution, advocating for patients, and leading initiatives to enhance communication through digital platforms.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient's experience, both concerning their treatment and their overall stay My Clinic's facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement. Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them take steps to replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly, implementing a structured feedback loop to capture patient insights and drive continuous improvement.
• Corresponding with care providers (Physicians, Nurses, etc.) to familiarize them with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills, communication, and patient engagement abilities, providing ongoing education on best practices in patient-centered care.
• Generating and delivering reports on patient progress, setbacks, and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Education Degree: Bachelor's degree in a health-related field, such as nursing, health care administration or public health, or any related field.
• Years of Experience: 3 to 5 years of experience within a related field.
• Professional Certification: CPXP.

Experts & Skills:

• Excellent Command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills to effectively interact with patients, their families, and healthcare staff.
• Strong empathy and compassion to understand and address the emotional needs of patients and their families.
• Proficiency in conflict resolution to address patient concerns and complaints in a fair and effective manner.
• Excellent problem-solving skills and the ability to strategize and devise solutions.

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at My Clinic KSA by 2x

Jeddah, Makkah, Saudi Arabia 12 hours ago

Jeddah, Makkah, Saudi Arabia 10 hours ago

Jeddah, Makkah, Saudi Arabia 15 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About the Company:

Join UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.

Be ready to make your mark a top company, in an exciting & dynamic industry.

Job Purpose:

To meet and guide walk-in clients, promote FAB products, offers and non-branch channels.

Key Accountabilities:

Generic Accountability

• Actively sell/cross-sell asset and liability products to new and existing customers
• Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
• Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
• Educate Classic and Advantage customers about automated channels including ATM, call center and online and promote their migration to these channels
• Attract new customers to branch through personal relations and existing customer referrals
• Respond to call center regarding customer inquiries forwarded
• Meet individual sales targets
• Participate in and potentially lead daily retail sales team meetings

Job Specific Accountabilities

• Agree on personal sales targets with the retails sales manager and the branch manager

Frameworks:

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

Qualification & Experiences:

Minimum Qualification

• Bachelor’s degree in accounting or related discipline.

Minimum Experience

• 3 years’ relevant experience in the banking sector. Familiarity with bank products and related policies and procedures

#LI-KT1

About the Company:

Join UAE's largest bank and one of the world's largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career.

Be ready to make your mark a top company, in an exciting & dynamic industry.

Job Purpose:

To meet and guide walk-in clients, promote FAB products, offers and non-branch channels.

Key Accountabilities:

Generic Accountability

• Actively sell/cross-sell asset and liability products to new and existing customers
• Prepare, assess and recommend loan product applications and maintenance requests and forward for approval to Consumer Processing Unit
• Receive and process customer requests (e.g. account opening, online requests, returned cheque delivery, etc.)
• Encourage customers to build their balances with the bank in order to migrate to higher customer programs
• Generate leads for Elite and Elite Gold programs by referring eligible and potential customers to Elite lounges and centers
• Educate Classic and Advantage customers about automated channels including ATM, call center and online and promote their migration to these channels
• Attract new customers to branch through personal relations and existing customer referrals
• Respond to call center regarding customer inquiries forwarded
• Meet individual sales targets
• Participate in and potentially lead daily retail sales team meetings

Job Specific Accountabilities

• Agree on personal sales targets with the retails sales manager and the branch manager

Frameworks:

• Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks.
• Authorized to take decisions as per the approved authorization matrix.

Qualification & Experiences:

Minimum Qualification

• Bachelor's degree in accounting or related discipline.

Minimum Experience

• 3 years' relevant experience in the banking sector. Familiarity with bank products and related policies and procedures

Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

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Join to apply for the Customer Service Specialist (3PL- Female) role at Four Winds Saudi Arabia

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

– Only for Saudi Citizens

– Priority for females (driving license is advantage)

– Minimum 1 Year Experience In Administrative Work.

– B2 level in English or 6.0 in IELTS minimum

– Excellent knowledge of computer applications especially SAP

– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

– IATA Qualifications Are Advantage

– At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

• Seniority level Entry level

• Employment type Full-time

• Job function Other
• Industries Warehousing and Storage

Referrals increase your chances of interviewing at Four Winds Saudi Arabia by 2x

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Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.