27 Customer Service jobs in Jeddah

Delivery Station Customer Service Associate, Customer Service

Job ID: 2982108 | Afaq Q Tech General Trading - G11

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders.

We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Key Responsibilities

1. Communicate directly with customers in person, as well as via phone and email.
2. Empathize with and prioritize customer needs.
3. Uphold company values and respect every customer.
4. Resolve issues and set appropriate expectations with customers.
5. Understand and respond appropriately to customer issues.
6. Compose grammatically correct, concise, and accurate written responses to customer inquiries.
7. Approach problems logically and with good judgment to ensure appropriate outcomes.
8. Make quick and effective decisions on behalf of the customer.
9. Work a flexible full-time schedule (40+ hours per week).

Perform tasks with or without reasonable accommodation in environments where noise levels vary and may be loud (hearing protection will be provided), and where outdoor weather conditions may affect temperature.

Basic Qualifications

• High School diploma or equivalent.
• Previous experience in Customer Service.
• Ability to effectively prioritize work to ensure efficiency.
• Experience with Windows Operating Systems and Microsoft Outlook.
• Familiarity with multiple web browsers, database searching, and instant messenger tools.

Preferred Qualifications

• Arabic speaker.
• Bachelor's degree or equivalent work-related experience.
• Strong verbal and written communication skills.
• Experience understanding and developing performance metrics to measure progress against KPIs.
• Experience working on a merchandising or brand ambassador team for a recognized consumer brand.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations during the application and hiring process, please visit this link . For regions not listed, contact your Recruiting Partner.

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Direct message the job poster from My Clinic KSA

HR | Talent Acquisition Sr. Officer | Hiring Requests Management | End-to-End Recruitment | Sourcing Expert

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summery:

Implementing patient-centered strategies, collecting and analyzing feedback, and collaborating with multidisciplinary teams to optimize the patient journey. Overseeing complaint resolution, advocating for patients, and leading initiatives to enhance communication through digital platforms.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient’s experience, both concerning their treatment and their overall stay My Clinic’s facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement. Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them take steps to replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly, implementing a structured feedback loop to capture patient insights and drive continuous improvement.
• Corresponding with care providers (Physicians, Nurses, …etc.) to familiarize them with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills, communication, and patient engagement abilities, providing ongoing education on best practices in patient-centered care.
• Generating and delivering reports on patient progress, setbacks, and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Education Degree: Bachelor’s degree in a health-related field, such as nursing, health care administration or public health, or any related field.
• Years of Experience: 3 to 5 years of experience within a related field.
• Professional Certification: CPXP.

Experts & Skills:

• Excellent Command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills to effectively interact with patients, their families, and healthcare staff.
• Strong empathy and compassion to understand and address the emotional needs of patients and their families.
• Proficiency in conflict resolution to address patient concerns and complaints in a fair and effective manner.
• Excellent problem-solving skills and the ability to strategize and devise solutions.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at My Clinic KSA by 2x

Sign in to set job alerts for “Customer Service Officer” roles. Customer Service & Operations Executive - Jeddah (Freight Forwarding) Senior Customer Service Executive Export-Import

Jeddah, Makkah, Saudi Arabia 12 hours ago

Customer Experience Specialist - Spanish

Jeddah, Makkah, Saudi Arabia 10 hours ago

Government Relationship Officer - Tamheer Program

Jeddah, Makkah, Saudi Arabia 15 hours ago

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Direct message the job poster from My Clinic KSA

HR Talent Acquisition Sr. Officer Hiring Requests Management End-to-End Recruitment Sourcing Expert

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summery:

Implementing patient-centered strategies, collecting and analyzing feedback, and collaborating with multidisciplinary teams to optimize the patient journey. Overseeing complaint resolution, advocating for patients, and leading initiatives to enhance communication through digital platforms.

Primary Responsibilities:

• Submitting periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handling all aspects of a patient's experience, both concerning their treatment and their overall stay My Clinic's facility.
• Collaborating with cross-functional teams to map the patient journey from admission to discharge, identifying touchpoints for improvement. Implementing changes to streamline processes and reduce potential points of frustration.
• Communicating with patients to determine their needs and identify a path toward treatment and progress.
• Empathizing with patient concerns on their path toward recovery, helping them take steps to replace anxiety with peace of mind.
• Resolving patient complaints and concerns, working with relevant departments to address issues promptly, implementing a structured feedback loop to capture patient insights and drive continuous improvement.
• Corresponding with care providers (Physicians, Nurses, etc.) to familiarize them with individual patient needs and preferences.
• Implementing patient-focused programs in a healthcare environment.
• Supervising training programs for healthcare staff to enhance their interpersonal skills, communication, and patient engagement abilities, providing ongoing education on best practices in patient-centered care.
• Generating and delivering reports on patient progress, setbacks, and overall status.
• Performing other professional duties as assigned.

Education / Professional Qualifications:

• Education Degree: Bachelor's degree in a health-related field, such as nursing, health care administration or public health, or any related field.
• Years of Experience: 3 to 5 years of experience within a related field.
• Professional Certification: CPXP.

Experts & Skills:

• Excellent Command of oral and written English & Arabic.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills to effectively interact with patients, their families, and healthcare staff.
• Strong empathy and compassion to understand and address the emotional needs of patients and their families.
• Proficiency in conflict resolution to address patient concerns and complaints in a fair and effective manner.
• Excellent problem-solving skills and the ability to strategize and devise solutions.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitals and Health Care

Referrals increase your chances of interviewing at My Clinic KSA by 2x

Sign in to set job alerts for "Customer Service Officer" roles. Customer Service & Operations Executive - Jeddah (Freight Forwarding) Senior Customer Service Executive Export-Import

Jeddah, Makkah, Saudi Arabia 12 hours ago

Customer Experience Specialist - Spanish

Jeddah, Makkah, Saudi Arabia 10 hours ago

Government Relationship Officer - Tamheer Program

Jeddah, Makkah, Saudi Arabia 15 hours ago

We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

**Primary Responsibility and Accountability**
- Coordinates with team members on daily basis to follow up on ongoing tasks and ensure the closure of cases after follow-ups with the concerned departments and customers.
- Ensure all customer inquiries are rightfully attended on time and in the best way possible.
- Traces all ongoing complaints by the procedures making sure that all related departments are working on the cases to close all steps effectively.
- Updates reports for the upper management on all solved and ongoing claims.
- Collect signed delivery notes from logistics and share it with customers.
- Plan and implement customer experience research and measurement, such as NPS, CSI, etc.
- Maintain deepened ties with current clients thru relationship building strategies.

**Minimum Qualifications/Experience**

1. Bachelor’s degree in Business Administration, or a related field.

2. Proficient in MS Office and ERP software.

3. English and Arabic are a must.

4. 1 to 3 years proven work experience in a customer service role.

**Salary**: ﷼4,000.00 - ﷼5,000.00 per month

Johnson & Johnson Medical Devices is recruiting for a Customer Service Associate to be in Saudi Arabia **Jeddah.**

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of **Our Credo **. It’s a culture that celebrates **diversity **and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

**Sector/Organization Overview**

Customer Service KSA Medical Devices

**Summary of the job**:

- Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia.
- Customer Relationship Management is key along with responding to their queries and solving their issues.

**Duties & Responsibilities**
- Processes orders by inputting to system, providing confirmation to customers regarding order receipt and availability.
- Investigates and resolves customer complaints regarding billing, shipping delays and products.
- Generates non-routine correspondence to secure additional customer information or resolve customer disputes.
- Serves as liaison with sales, marketing, logistics, supply chain and regulatory personnel to handle customer inquiries and complaints.
- Solicits and tracks customer feedback.
- Conducts customer surveys.
- Analyzes and reports on results.
- Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages.
- Representing entire Supply Chain in front of the customer.
- Log all interactions in Salesforce CRM with a Right First-Time mindset.
- Support the ERP transition to SAP 4 HANA.
- Manage telephone enquiries through to a satisfactory resolution.

**Main performance measures (Performance Goals)**
- Performing regular calls and meetings with Customers. Sending related files, minutes of meeting and following up on related action points.
- Process orders accurately and timely. Update accurately and timely related tools & reports/ files.
- Replying to all inquiries in a timely manner.
- Contribute to achieving Voice of Customer targets.
- Contribute to achieving OTIF targets.
- Clear customer Claims & Debit Notes on a timely basis.
- Help reduce aging orders and backorders.
- Perform and contribute to reconciliations with Suppliers.
- Lead Individual projects assigned.

**Qualifications**:
**Experience Required**
- Education: Relevant Bachelor’s degree, or equivalent combination of education and experience
- Years of Experience: Min 2-3 years of previous customer-facing supply chain role in a large organization
- Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred)
- Language: English & Arabic a must
- Location: Saudi Arabia

**Leadership Behaviors Required**
- **LIVE OUR CREDO**:Demonstrate and inspire the behaviors that reinforce Our Credo.
- **CONNECT**:Develop deep insights into the needs of our patients, customers, markets and communities.
- **SHAPE**:Drive innovation; anticipate and shape industry and market changes to advance health care globally.
- **LEAD**:Create an environment where leadership and talent development is top priority.
- **DELIVER**: Deliver results by inspiring and mobilizing people and teams.

**Technical/Functional Skills Required**
- Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred)
- Accuracy and attention to detail required
- Good MS Office skills requied, including strong Excel skills
- End to end mindset

**Leadership Profile Required**
- Strong communication & interpersonal skills
- Strong analytical and problem-solving skills

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences.

That is why we in KSA are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are.

Diversity, Equity & Inclusion at Johnson & Johnson me

**Please read.**

**If you are NOT A Resident, DO NOT apply**

**If you DO NOT have a car, DO NOT apply**

**This is a Part-Time job. We do not provide VISA**

**___**

**Please read the Job Description Carefully before applying**

We are an international market research consultancy operating across the Middle East, currently looking for part-time customer experience evaluators who are residing in **Khobar or Dammam Saudi Arabia**, to assess the customer service standards in several interesting venues.

Your main task will be to pose as a real customer and evaluate the staff performance and the whole experience.

The job usually takes less than an hour and the report will be submitted online afterward while you are relaxing at home.

**To qualify for this role, You MUST have**
- _**Must have a Car and driving license**_
- _**Good command of English**_
- _**Sharp observation skills**_
- _**Excellent communication and writing skills.**_

We pay per assignment based on the nature of the job, location and requirements.

**If interested, currently residing in Al Khobar or Dammam, and willing to commit, please go to our website, SISA Marketing, and register as a Mystery Shopper and create your profile.**

**Job Type**: Part-time

**Salary**: From ﷼250.00 per month

Expected hours: 3 per week

Application Question(s):

- Are you a resident in Saudi? (No visit visa holders)

License/Certification:

- Driving License and a car (required)

Johnson & Johnson Medical Devices is recruiting for a Customer Service Key Account Representative to be in Saudi Arabia, **Jeddah.**

Caring for the world, one person at a time has inspired and united the people of Johnson & Johnson for over 125 years. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.

Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. And our culture is interconnected by the shared values of **Our Credo **. It’s a culture that celebrates **diversity** and diverse perspectives. It helps employees achieve an effective mix between work and home life and supports their efforts to have a positive impact on their communities.

**Sector/Organization Overview**

Customer Service KSA Medical Devices

**Summary of the job**:

- Responsible for managing J&J customers and be the first point of contact for customers in Saudi Arabia.
- Customer Relationship Management is key along with responding to their queries and solving their issues.

**Duties & Responsibilities**
- Being identified as a key role within the CS organization to support and coordinate activities to deliver the best service to our customers.
- Manage telephone enquiries through to a satisfactory resolution.
- Log all interactions in Salesforce CRM with a Right First-Time mindset.
- Support the measurement of quality and accuracy within Customer Services.
- Investigates and resolves customer complaints regarding billing, shipping delays and products.
- Responsible for driving root-cause analysis and action plan using available reporting tools.
- Assist the Senior team members to drive customer dedication, innovation, teamwork, operation efficiency and deliver superior customer excellence across all interactions.
- Participate and provide support to projects within the Customer Service team in line with our company and department key deliverables.
- Support the ERP transition to SAP 4 HANA.
- Continuous improvement of processes
- Generates non-routine correspondence to secure additional customer information or resolve customer disputes.
- Serves as liaison with sales, marketing, logistics, supply chain and regulatory personnel to handle customer inquiries and complaints.
- Chase for Purchase Orders, coordinating any activity to support the Invoicing recovery of the Walking Implants
- Regular Visits to Customers to identify business needs, and promoting new initiatives that could improve Customer Satisfaction, through the Best-in-Class E2E processes
- Solicits and tracks customer feedback.
- Being the key elements in the action plans coming from Customer Survey Program and Hospitals Benchmark Survey
- Work with all Customer Service Team, E2E and any other stakeholder to improve all processes.
- Warehouse and transportation error follow up.
- Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns.
- Maintain good product knowledge of One MD products.
- Analyzes and reports on results.
- Places orders for replacement parts and/or for correcting errors such as shipment of wrong item or shortages.
- Representing entire Supply Chain in front of the customer.
- Travelling is required for this role.

**Main performance measures (Performance Goals)**
- Build and grow close customer contacts in daily work.
- Performing regular calls/meetings and visits with Customers. Sending related files, minutes of meeting and following up on related action points.
- Close cooperation and alignment with Warehouse/Logistics, Sales and Marketing, Supply Chain Demand planners, Customer Solutions, Finance, Compliance board, Bids & Tender, Regulatory Officer, External suppliers.
- Process orders accurately and timely. Update accurately and timely related tools & reports/ files.
- Replying to all inquiries in a timely manner.
- Contribute to achieving Voice of Customer targets.
- Contribute to achieving OTIF targets.
- Clear customer Claims & Debit Notes on a timely basis.
- Help reduce aging orders and backorders.
- Perform and contribute to reconciliations with Suppliers.
- Lead Individual projects assigned.

**Qualifications**:
**Experience Required**
- Education: Relevant Bachelor’s degree, or equivalent combination of education and experience
- Years of Experience: Min 4 years of previous customer-facing supply chain role in a large organization
- Previous experience in Supply Chain (required) and the Healthcare industry or Consumer Industry (preferred)
- Language: English & Arabic a must
- Location: Saudi Arabia

**Leadership Behaviors Required**
- **LIVE OUR CREDO**:Demonstrate and inspire the behaviors that reinforce Our Credo.
- **CONNECT**:Devel

CONTEXT:

LVMH Beauty activities benefit from exceptional dynamism that relies on both the longevity and development of key lines, and on the boldness of new creations.

The brands cultivate what makes them unique and is guaranteed to make them stand out for their devotees in a highly competitive global market. The success of the Perfumes & Cosmetics division depends on finding the right balance between major historic Houses such as Parfums Christian Dior, Parfums Givenchy and Guerlain, and young brands with strong potential like Benefit Cosmetics, Fresh and Make Up For Ever…

All are driven by the same values: a quest for excellence, creativity, innovation and perfect mastery of their image.

LVMH Beauty Middle East manages 11 different brands including Parfums Christian Dior, Guerlain, Make Up for Ever, Givenchy, Kenzo, Loewe, Acqua Di Parma, Benefit Cosmetics, Fenty, Fresh & MFK. LVMH Beauty Middle East oversees an area of 47 countries in the Middle East, Europe, Africa, and India with subsidiaries and agents’ structures.

PURPOSE OF THE POSITION

As a member of the Supply Chain Department, the Customer Service Executive is responsible for the complete follow-up of the market orders in terms of service levels, issuing the necessary adjustments and liaising with the warehouse team / 3PL to improve the lead-time.

MAIN RESPONSABILITIES:

Invoicing Process:

• Processing sales orders in ERP system for wholesale customers.
• Processing stock transfer to brand boutiques.
• Daily reporting of confirmed sales orders.
• Ensuring that the Warehouse daily receives Pos.
• Issuing returns and following up with the Warehouse the receipt of goods which were returned.

Ensure an Excellent Customer Service:

• Updating the shortages for the daily out of stock report in the sales report.
• Launches on Time Ratio report updating and follow-up. She/He will also need to identify the root causes of any delay.

Warehouse Operations Controlling:

• Ensuring that the customers’ claims are immediately solved by taking the proper action and are reported daily.
• Continuous follow up of the delivery lead-time of orders.
• Ensuring that targeted delivery lead time is met.
• Market returns follow-up from end to end and daily reporting of the issued credit notes.
• Preparing the monthly report of the 3PL performance.

Purchase order follow up:

• Commutating invoices.
• Sharing shipment details with the warehouse.
• After reception of each PO, send claim to supplier and update the follow up file.
• Effective communication and strong interpersonal skills are highly required as the position requires co-ordination with other staff.

PROFILE

Personal skills:

• Effective communication and strong interpersonal skills are highly required.
• Customer service oriented.
• Meticulous and detail oriented.
• Well organized.
• Highly dedicated and committed.

Know How:

• Good knowledge of logistic issues (Incoterms, custom, transport, etc.).
• Efficient in MS office package.
• Proficiency in any international ERP system and SAP is a significant plus.
• English fluent.

Diplomas / Experience:

• Scholar background & successful professional experience in back-office administration / customer service are required.
• Previous experience in cosmetics/luxury industry is an advantage.

What Can We Offer?

• A challenging role in a fast moving, ambitious environment, with daily learning opportunities and passionate team members.
• As part of LVMH we offer career opportunities with a worldwide presence and continuous growth within 75 distinguished Houses.

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Customer Service Specialist (3PL- Female)

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Customer Service Specialist (3PL- Female)

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Post

Customer Service Specialist (3PL- Female)

Post

Customer Service Specialist (3PL- Female)

Department

Moving - Dammam

Job Description

Four Winds Logistics is looking for a candidate that will be positioned in our office in Khaldiyah second, Dammam, Saudi Arabia. Working with the moving manager, the customer service specialist will oversee and lead the logistics operations activities of our key clients. In particular, in the international moving and relocation. The key responsibilities: - Preparation of logistics plans to support relevant relocation of Four Winds clients. - Liasing with agents and clients to get the required documents - Proper contact with shipping/air lines. - Arranging logistics with origin agents - Arranging clearance with FW customs department - Arrange letters and written communication with customs authority. - Supervising delivery or storage based on clients needs. - Meeting management quarterly and annual quality and sales goals in synergy with the company 2021 vision. - Supervising the punctual invoicing and collection process to ensure smooth cash flow. Competencies: A good grisp of modern communications management tools and supply chain management. The ability to lead and inspire action. High English skills. The ability to communication well with different cultures.

Qualification

– Only for Saudi Citizens

– Priority for females (driving license is advantage)

– Minimum 1 Year Experience In Administrative Work.

– B2 level in English or 6.0 in IELTS minimum

– Excellent knowledge of computer applications especially SAP

– Excellent interpersonal skills and ability to work in a multi-stakeholder environment;

– IATA Qualifications Are Advantage

– At least 2 year diploma in administration or 4 years in woring experience

Employment Type

Full Time

Seniority level

• Seniority level Entry level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Warehousing and Storage

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Jiddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 21 hours ago

Customer Experience Specialist - Japanese

Jeddah, Makkah, Saudi Arabia 19 hours ago

Jeddah, Makkah, Saudi Arabia 20 hours ago

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