11 Customer Service jobs in Dammam

We are seeking a dedicated Customer Service Specialist to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive experience.


Requirements

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely manner.
  
• Assist customers with product information, order status, and troubleshooting issues.
  
• Maintain detailed records of customer interactions and transactions.
  
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
  
• Identify opportunities for process improvement and provide feedback to management.
  
• Handle customer complaints with empathy and professionalism.
  
• Stay updated on product knowledge and company policies.
  

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
  
• Previous experience in customer service or a related field.
  
• Strong communication and interpersonal skills.
  
• Proficient in using customer service software and Microsoft Office Suite.
  
• Ability to work in a fast-paced environment and manage multiple tasks.
  
• Excellent problem-solving skills and attention to detail.
  

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Customer Service Administrator

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

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**Your Job**
- Alignment with our Guardian vision and to work according to our shared Principles and values.
- Executing with Value Creation and Contribution Motivated Mindset.

**Our Team**
This role will be part of customer service team. The position is based in Jubail, Saudi Arabia

**What You Will Do**
- Daily interaction and tight cooperation with the Sales team (Outside Sales), providing "End to End" project & administrative support, working together to meet customer needs, secure Commercial Project pipeline, new business opportunities.
- Identify, monitor, and execute administrative sales activities based on Comparative advantage to support Sales team towards maximizing their Value.
- Provide innovative recommendations for continuous process improvements and challenge the current Process.
- Being Flexible to handle new Tasks and to adapt to business transformation.

**Who You Are (Basic Qualifications)**
- Bachelor's degree in business, Accounting, Finance, or another related field.
- Good spoken and written English
- Must be proactive, customer focused.
- Being good with numbers and calculations.

**What Will Put You Ahead**
- Good communication skills.
- Work Experience in Operations or Customer service will be beneficial.
- Ability to work in pressure and dynamic customer-oriented environment.
- Able to work in Jubail, Saudi

**Who We Are**

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

LI-DNI

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products including GE control product systems (Mark VI/Mark Vie/.). Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
• Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
• Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
• Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
• Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.
• Responding to Owner's technical inquiries coordinating technical resources, to assure problems identification and resolution
• Identifying elements requiring improvement and structure projects and actions to address the needs
• Organizing and conduct recurring contract review meetings, outlining activities and units performances (including RCA)
• Planning and coordinating the implementation of recommended actions due to Technical Information Letters by monitoring their technical applicability and execution timeframe
• Providing information about the latest advancements in upgrades opportunities to Customer, and assist in their implementation
• Keeping customer updated about design changes of his install base
• Coordinating parties for multi P&L deals. Represent the main interface with customer when requested.
• Identifying areas of improvement to protect and enhance profitability of the deal, duly tracking the relevant changes
• Being a key contributor in assuring the financial performance of the contract, including an active participation to the Contribution Margin Review process
• Facilitating the local procurement and the commercial relationships with local suppliers
• Primarily responsible for providing execution costing for all business opportunities within your covered area.
• Managing complete lifecycle and development of deal execution process including on-time delivery of high quality solutions & proposals aligned with customer outcomes and business profitability / risk profiles; this may include, but is not limited to - request for proposal reviews, execution risk reviews, solution estimates and pricing, deal analytics / reviews, 3rd party coordination & negotiations, technical architecture, documentation, and analysis of terms & conditions.
• Work closely with cross-functional SME's subject matter experts to develop proposal content that demonstrates the organization’s solution capabilities, value and is priced accordingly.
  
  

Required Qualifications

• Bachelor's degree from an accredited university
• Substantial experience with GE Controls Products, Mark V/VI/VIe control systems in commercial, services, engineering and/or project management
• Have ability and willingness to travel to customer’s site as customer’s operations require
• Prior experience with contract drafting - managing both commercial and legal terms within a customer agreement.
• 50% travel
• The legal right to work in KSA without company sponsorship or time restriction.
  
  

Desired Characteristics

• Master's degree from an accredited university
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs/projects
• Ability to document, plan, market, and execute programs
• 10 years of experience with GE control product systems (Mark VI/Mark Vie/.) in commercial, services, engineering, and/or project management
• 5 years of experience in the OT Cyber Security industry, Mark VIe field engineering or OTR engineering
• High proficiency with computer tools (MS Office suite)
  
  

Additional Information

Relocation Assistance Provided: No #J-18808-Ljbffr

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products including GE control product systems (Mark VI/Mark Vie/.). Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.

Job Description

Roles and Responsibilities

1. Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area.
2. Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer.
3. Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area.
4. Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
5. Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market.
6. Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
7. Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.
8. Responding to Owner's technical inquiries coordinating technical resources, to assure problems identification and resolution.
9. Identifying elements requiring improvement and structure projects and actions to address the needs.
10. Organizing and conduct recurring contract review meetings, outlining activities and units performances (including RCA).
11. Planning and coordinating the implementation of recommended actions due to Technical Information Letters by monitoring their technical applicability and execution timeframe.
12. Providing information about the latest advancements in upgrades opportunities to Customer, and assist in their implementation.
13. Keeping customer updated about design changes of his install base.
14. Coordinating parties for multi P&L deals. Represent the main interface with customer when requested.
15. Identifying areas of improvement to protect and enhance profitability of the deal, duly tracking the relevant changes.
16. Being a key contributor in assuring the financial performance of the contract, including an active participation to the Contribution Margin Review process.
17. Facilitating the local procurement and the commercial relationships with local suppliers.
18. Primarily responsible for providing execution costing for all business opportunities within your covered area.
19. Managing complete lifecycle and development of deal execution process including on-time delivery of high quality solutions & proposals aligned with customer outcomes and business profitability / risk profiles; this may include, but is not limited to - request for proposal reviews, execution risk reviews, solution estimates and pricing, deal analytics / reviews, 3rd party coordination & negotiations, technical architecture, documentation, and analysis of terms & conditions.
20. Work closely with cross-functional SME's subject matter experts to develop proposal content that demonstrates the organization’s solution capabilities, value and is priced accordingly.

Required Qualifications

1. Bachelor's degree from an accredited university.
2. Substantial experience with GE Controls Products, Mark V/VI/VIe control systems in commercial, services, engineering and/or project management.
3. Have ability and willingness to travel to customer’s site as customer’s operations require.
4. Prior experience with contract drafting - managing both commercial and legal terms within a customer agreement.
5. 50% travel.
6. The legal right to work in KSA without company sponsorship or time restriction.

Desired Characteristics

1. Master's degree from an accredited university.
2. Strong oral and written communication skills.
3. Strong interpersonal and leadership skills.
4. Demonstrated ability to analyze and resolve problems.
5. Demonstrated ability to lead programs/projects.
6. Ability to document, plan, market, and execute programs.
7. 10 years of experience with GE control product systems (Mark VI/Mark Vie/.) in commercial, services, engineering, and/or project management.
8. 5 years of experience in the OT Cyber Security industry, Mark VIe field engineering or OTR engineering.
9. High proficiency with computer tools (MS Office suite).

Additional Information

Relocation Assistance Provided: No

#J-18808-Ljbffr

**Job Description Summary**
All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products including GE control product systems (Mark VI/Mark Vie/.). Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts approaches, projects and programs in the functional area or affected business organization and ways of working. Impacts quality, efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy, requiring high levels of operational judgment.
**Job Description**
**Roles and Responsibilities**
+ Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
+ Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer · Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
+ Has awareness of latest technical developments in own area. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
+ Has in-depth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
+ Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
+ Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.
+ Responding to Owner's technical inquiries coordinating technical resources, to assure problems identification and resolution
+ Identifying elements requiring improvement and structure projects and actions to address the needs
+ Organizing and conduct recurring contract review meetings, outlining activities and units performances (including RCA)
+ Planning and coordinating the implementation of recommended actions due to Technical Information Letters by monitoring their technical applicability and execution timeframe
+ Providing information about the latest advancements in upgrades opportunities to Customer, and assist in their implementation
+ Keeping customer updated about design changes of his install base
+ Coordinating parties for multi P&L deals. Represent the main interface with customer when requested.
+ Identifying areas of improvement to protect and enhance profitability of the deal, duly tracking the relevant changes
+ Being a key contributor in assuring the financial performance of the contract, including an active participation to the Contribution Margin Review process
+ Facilitating the local procurement and the commercial relationships with local suppliers
+ Primarily responsible for providing execution costing for all business opportunities within your covered area.
+ Managing complete lifecycle and development of deal execution process including on-time delivery of high quality solutions & proposals aligned with customer outcomes and business profitability / risk profiles; this may include, but is not limited to - request for proposal reviews, execution risk reviews, solution estimates and pricing, deal analytics / reviews, 3rd party coordination & negotiations, technical architecture, documentation, and analysis of terms & conditions.
+ Work closely with cross-functional SME's subject matter experts to develop proposal content that demonstrates the organization's solution capabilities, value and is priced accordingly.
**Required Qualifications**
+ Bachelor's degree from an accredited university
+ Substantial experience with GE Controls Products, Mark V/VI/VIe control systems in commercial, services, engineering and/or project management
+ Have ability and willingness to travel to customer's site as customer's operations require
+ Prior experience with contract drafting - managing both commercial and legal terms within a customer agreement.
+ 50% travel
+ The legal right to work in KSA without company sponsorship or time restriction.
**Desired Characteristics**
+ Master's degree from an accredited university
+ Strong oral and written communication skills
+ Strong interpersonal and leadership skills
+ Demonstrated ability to analyze and resolve problems
+ Demonstrated ability to lead programs/projects
+ Ability to document, plan, market, and execute programs
+ 10 years of experience with GE control product systems (Mark VI/Mark Vie/.) in commercial, services, engineering, and/or project management
+ 5 years of experience in the OT Cyber Security industry, Mark VIe field engineering or OTR engineering
+ High proficiency with computer tools (MS Office suite)
**Additional Information**
**Relocation Assistance Provided:** No
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Customer Service & Operations Executive - Roadfreight Customer Service & Operations Executive - Roadfreight

KSA trucking operation expands to manage own trucks plus third party trucks with the ambition to grow it’s fleet an customer basis extensively and become a know player in the roadfreight market in KSA. We require professional in the roadfreight industry to manage the day to day operation to ensure growth and high service quality.

Managing and coordination of all aspects of roadfreight activities including Domestic KSA and x-border trucking. Providing DPWL’s roadfreight customers high level of communication regarding the status of their shipments

KEY RESPONSIBILITIES

Freight Forwarding Operations

• Strong professional communicational skills in order to deal with DPWL clients
• Fast and quality responses to any enquiries from customers, vendors and internal stakeholders in regards of shipments, and questions related to roadfreight in the GCC
• Correct and complete data entry into CargoesRunner
• Detailed knowledge about KSA customs procedures and regulations and being able to provide DPWL’s clients with high-end advice regarding the required import and export documentation
• Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients
• First point of contact towards the clients in regards of providing suitable advice and answering questions regarding best possible logistics solutions tailored to their freight requirements
• Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPWL
• Coordination with carriers, vendors and customers in regards of the event of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
• Coordination with clearance department for all import / export shipments

Cost Control

• A strong drive to optimize DPWL company profits in regards Roadfreight Activities.
• Ensure to development strong relationship with vendors, carriers and suppliers optimizing best market buying conditions

Departmental Activities

• Team player, as freight forwarding operations executive you are part of a team and the candidate should have strong team playing skills to make the team work together as one and assist all other colleagues in providing high quality service and timely completion of all jobs
• Excellent communicational skills towards DPWL clearance division, DPWL warehousing operations and DPWL Ocean/Air import/export departments in order to optimize service performance
• Take part of both regular internal and external training in order to maintain and increase logistics knowledge
• Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping up with possible peak season high volumes
• Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking

Relationship Management

• Maintain excellent relationship with 3rd party vendors and logistics suppliers,
• Maintain excellent relationship with internal other departments such as Accounting and finance, Commercial team and Warehousing Operations

General knowledge

• Port operation and import/export processes
• FCL Containers
• Special Equipment (Open Top’s / Flat Racks)
• Sea-Air Transportation Modes
• Customs Clearance Processes
• Customs Clearance Documentation
• Excel/Word/PowerPoint and related Microsoft Windows programs

QUALIFICATIONS/ EXPERIENCE

• Bachelor’s degree or equivalent
• 5At least 3 years of relevant and recent experience in Roadfreight Operations and Customer Service
• Roadfreight experience is mandatory.
• Fluent in written and verbal English – Arabic skills of advantage
• Roadfreight Forwarding – Solid and demonstrated working knowledge of the Roadfreight Industry and respective regulations in KSA.
• Execution Driving Skills – Ability to drive strong and pro-active execution of initiatives

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management, Manufacturing, and Other
• Industries Truck Transportation, Warehousing and Storage, and Transportation, Logistics, Supply Chain and Storage

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Customer Service & Operations Executive - Roadfreight Customer Service & Operations Executive - Roadfreight

KSA trucking operation expands to manage own trucks plus third party trucks with the ambition to grow it's fleet an customer basis extensively and become a know player in the roadfreight market in KSA. We require professional in the roadfreight industry to manage the day to day operation to ensure growth and high service quality.

Managing and coordination of all aspects of roadfreight activities including Domestic KSA and x-border trucking. Providing DPWL's roadfreight customers high level of communication regarding the status of their shipments

KEY RESPONSIBILITIES

Freight Forwarding Operations

• Strong professional communicational skills in order to deal with DPWL clients
• Fast and quality responses to any enquiries from customers, vendors and internal stakeholders in regards of shipments, and questions related to roadfreight in the GCC
• Correct and complete data entry into CargoesRunner
• Detailed knowledge about KSA customs procedures and regulations and being able to provide DPWL's clients with high-end advice regarding the required import and export documentation
• Responsible for accurate billing process following the clients individual price agreements and ensuring timely and professional communication of the invoice towards the clients
• First point of contact towards the clients in regards of providing suitable advice and answering questions regarding best possible logistics solutions tailored to their freight requirements
• Liaising and coordination with suppliers and 3rd party logistics vendors in order to arrange jobs outsourced to them on behalf of DPWL
• Coordination with carriers, vendors and customers in regards of the event of any missing and/or damaged shipments and handling of claims in regards of damage and/or lost shipments
• Coordination with clearance department for all import / export shipments

Cost Control

• A strong drive to optimize DPWL company profits in regards Roadfreight Activities.
• Ensure to development strong relationship with vendors, carriers and suppliers optimizing best market buying conditions

Departmental Activities

• Team player, as freight forwarding operations executive you are part of a team and the candidate should have strong team playing skills to make the team work together as one and assist all other colleagues in providing high quality service and timely completion of all jobs
• Excellent communicational skills towards DPWL clearance division, DPWL warehousing operations and DPWL Ocean/Air import/export departments in order to optimize service performance
• Take part of both regular internal and external training in order to maintain and increase logistics knowledge
• Work flexible over-hours in close coordination with line manager covering situations where business is requiring urgent execution and coping up with possible peak season high volumes
• Ability to work in a fast paced, time sensitive environment Detail oriented Professional and articulate communicator Customer focused Team player Flexibility in work schedule Aptitude for prioritization/multi-tasking

Relationship Management

• Maintain excellent relationship with 3rd party vendors and logistics suppliers,
• Maintain excellent relationship with internal other departments such as Accounting and finance, Commercial team and Warehousing Operations

General knowledge

• Port operation and import/export processes
• FCL Containers
• Special Equipment (Open Top's / Flat Racks)
• Sea-Air Transportation Modes
• Customs Clearance Processes
• Customs Clearance Documentation
• Excel/Word/PowerPoint and related Microsoft Windows programs

QUALIFICATIONS/ EXPERIENCE

• Bachelor's degree or equivalent
• 5At least 3 years of relevant and recent experience in Roadfreight Operations and Customer Service
• Roadfreight experience is mandatory.
• Fluent in written and verbal English - Arabic skills of advantage
• Roadfreight Forwarding - Solid and demonstrated working knowledge of the Roadfreight Industry and respective regulations in KSA.
• Execution Driving Skills - Ability to drive strong and pro-active execution of initiatives

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Management, Manufacturing, and Other
• Industries Truck Transportation, Warehousing and Storage, and Transportation, Logistics, Supply Chain and Storage

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National Customer Service Representative | Al-Futtaim Automotive | FAMCO

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the Role
The Customer Support Representative (CSR) is responsible for ensuring all clients who purchase Volvo and other equipment from FAMCO are offered the full range of parts and service support available from the company. The CSR is tasked with maximizing sales opportunities for all company products' parts and services, working closely with other internal teams.

What You Will Do

• Act as the first point of contact between the customer and the branch aftermarket personnel
• Manage all requests for parts and service
• Ensure smooth information flow and customer satisfaction throughout the process
• Monitor accuracy of parts supplied and quality of service carried out
• Participate in departmental planning and strategy meetings
• Actively prospect and follow up to identify and develop new accounts
• Attend new equipment deliveries where practical
• Monitor customers’ parts and service requirements for timely job completion and delivery
• Maintain good customer relations and assist in resolving disputes
• Promote a professional image to staff and customers
• Identify and act on sales opportunities through presentations, quoting, and follow-up
• Collaborate with Head Office Technical and Support staff to identify and deliver sales solutions
• Prepare and present accurate estimates or service quotes to customers

Required Skills to Be Successful

• College Degree with a major in Marketing or related field
• Experience in a parts and service environment within the heavy equipment industry
• Background in sales is an advantage
• Technical knowledge of heavy equipment
• Excellent written and verbal communication skills
• Results-oriented and able to meet performance targets
• Strong commercial acumen and business awareness
• Customer-focused approach and proactive mindset
• High energy levels and consistent productivity
• Analytical skills for information management and trend identification
• Integrity, reliability, and ethical conduct
• Strong planning and organizational skills
• Effective problem-solving and timely decision-making

About the Team

The CSR will collaborate with Aftersales Regional Managers, Regional Managers – Parts & Service, the Parts Team, Workshop Staff, and the Sales Team. The role requires close coordination with internal departments, suppliers, and customers to deliver high-quality service and support.

What Equips You for the Role

• Proven experience in a demanding parts and service environment within the heavy equipment industry
• Strong technical and customer service background
• High computer proficiency and effective communication
• Ability to drive performance, customer satisfaction, and business growth
• Strong decision-making, planning, and integrity-driven work ethi

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

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