7 Customer Service jobs in Dammam
Customer Service Administrator
Posted 18 days ago
Job Viewed
Job Description
Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.
We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.
We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.
Responsibilities and key activities:
General administrative support for Sales and Maintenance Supervisors:
Service Sales support activities
- Sends customer letters and supports mass updates in maintenance contracts
- Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
- Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
- Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
- Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
- Supports specific tasks from sales (e.g., contract creation)
- Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response
Maintenance Operations support activities
- Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
- Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
- Supports in repair and maintenance visit planning and communication with customer
- Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
- Creates planned service repairs when needed
- Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)
Specialized administration and support tasks:
Repair Tendering activities:
- Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
- Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
- Converts the sales lead to a tender depending on the contract coverage
- Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
- Proactively explains the tender content and value to the customer
- Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
- Answers customer's questions about the tender content, price level, discounts, and scheduling
- Creates the work/service order and confirms the order was received and created
- Receives and resolves customer queries and complaints about repairs forwarded from customer service
- Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target
3rd party inspection administration:
- Analyzes inspection needs and schedules individual inspections
- Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
- Creates service/work orders and requests spare parts
- Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
Support in public tenders
- Supports sales in proposal creation (public tenders)
- Assists in contract and sales order creation for public bids (admin handover)
- Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response
Support in customer reporting
- Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
- Prepares working instructions for KONE SSC to input relevant information to customer portals
- Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.
Are you the one?
- Diploma or higher will be advantageous.
- 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
- Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
- Excellent organizational skills – able to perform duties with minimal supervision.
- Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
- Excellent English language skills both spoken and written.
- Considering nationalization requirements, this position is open exclusively to Saudi nationals.
Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.
#J-18808-LjbffrNational Customer Service Representative | Al-Futtaim Automotive | FAMCO
Posted 18 days ago
Job Viewed
Job Description
Job Requisition ID: 156149
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
The Customer Support Representative (CSR) is responsible for ensuring all clients who purchase Volvo and other equipment from FAMCO are offered the full range of parts and service support available from the company. The CSR is tasked with maximizing sales opportunities for all company products' parts and services, working closely with other internal teams.
What You Will Do
- Act as the first point of contact between the customer and the branch aftermarket personnel
- Manage all requests for parts and service
- Ensure smooth information flow and customer satisfaction throughout the process
- Monitor accuracy of parts supplied and quality of service carried out
- Participate in departmental planning and strategy meetings
- Maintain effective customer coverage
- Actively prospect and follow up to identify and develop new accounts
- Attend new equipment deliveries where practical
- Monitor customers’ parts and service requirements for timely job completion and delivery
- Maintain good customer relations and assist in resolving disputes
- Promote a professional image to staff and customers
- Identify and act on sales opportunities through presentations, quoting, and follow-up
- Collaborate with Head Office Technical and Support staff to identify and deliver sales solutions
- Prepare and present accurate estimates or service quotes to customers
Required Skills to Be Successful
- College Degree with a major in Marketing or related field
- Experience in a parts and service environment within the heavy equipment industry
- Background in sales is an advantage
- Technical knowledge of heavy equipment
- Strong computer literacy (MS Word, Excel, email, internet)
- Excellent written and verbal communication skills
- Results-oriented and able to meet performance targets
- Strong commercial acumen and business awareness
- Customer-focused approach and proactive mindset
- High energy levels and consistent productivity
- Analytical skills for information management and trend identification
- Integrity, reliability, and ethical conduct
- Strong planning and organizational skills
- Effective problem-solving and timely decision-making
About the Team
The CSR will collaborate with Aftersales Regional Managers, Regional Managers – Parts & Service, the Parts Team, Workshop Staff, and the Sales Team. The role requires close coordination with internal departments, suppliers, and customers to deliver high-quality service and support.
What Equips You for the Role
- Proven experience in a demanding parts and service environment within the heavy equipment industry
- Strong technical and customer service background
- High computer proficiency and effective communication
- Ability to drive performance, customer satisfaction, and business growth
- Strong decision-making, planning, and integrity-driven work ethi
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
National Customer Service Representative | Al-Futtaim Automotive | FAMCO
Posted 18 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
National Customer Service Representative | Al-Futtaim Automotive | FAMCOEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
The Customer Support Representative (CSR) is responsible for ensuring all clients who purchase Volvo and other equipment from FAMCO are offered the full range of parts and service support available from the company. The CSR is tasked with maximizing sales opportunities for all company products' parts and services, working closely with other internal teams.
What You Will Do
- Act as the first point of contact between the customer and the branch aftermarket personnel
- Manage all requests for parts and service
- Ensure smooth information flow and customer satisfaction throughout the process
- Monitor accuracy of parts supplied and quality of service carried out
- Participate in departmental planning and strategy meetings
- Actively prospect and follow up to identify and develop new accounts
- Attend new equipment deliveries where practical
- Monitor customers’ parts and service requirements for timely job completion and delivery
- Maintain good customer relations and assist in resolving disputes
- Promote a professional image to staff and customers
- Identify and act on sales opportunities through presentations, quoting, and follow-up
- Collaborate with Head Office Technical and Support staff to identify and deliver sales solutions
- Prepare and present accurate estimates or service quotes to customers
Required Skills to Be Successful
- College Degree with a major in Marketing or related field
- Experience in a parts and service environment within the heavy equipment industry
- Background in sales is an advantage
- Technical knowledge of heavy equipment
- Excellent written and verbal communication skills
- Results-oriented and able to meet performance targets
- Strong commercial acumen and business awareness
- Customer-focused approach and proactive mindset
- High energy levels and consistent productivity
- Analytical skills for information management and trend identification
- Integrity, reliability, and ethical conduct
- Strong planning and organizational skills
- Effective problem-solving and timely decision-making
About the Team
The CSR will collaborate with Aftersales Regional Managers, Regional Managers – Parts & Service, the Parts Team, Workshop Staff, and the Sales Team. The role requires close coordination with internal departments, suppliers, and customers to deliver high-quality service and support.
What Equips You for the Role
- Proven experience in a demanding parts and service environment within the heavy equipment industry
- Strong technical and customer service background
- High computer proficiency and effective communication
- Ability to drive performance, customer satisfaction, and business growth
- Strong decision-making, planning, and integrity-driven work ethi
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
National Customer Service Representative Al-Futtaim Automotive FAMCO
Posted 10 days ago
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
National Customer Service Representative Al-Futtaim Automotive FAMCOEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
The Customer Support Representative (CSR) is responsible for ensuring all clients who purchase Volvo and other equipment from FAMCO are offered the full range of parts and service support available from the company. The CSR is tasked with maximizing sales opportunities for all company products' parts and services, working closely with other internal teams.
What You Will Do
- Act as the first point of contact between the customer and the branch aftermarket personnel
- Manage all requests for parts and service
- Ensure smooth information flow and customer satisfaction throughout the process
- Monitor accuracy of parts supplied and quality of service carried out
- Participate in departmental planning and strategy meetings
- Actively prospect and follow up to identify and develop new accounts
- Attend new equipment deliveries where practical
- Monitor customers' parts and service requirements for timely job completion and delivery
- Maintain good customer relations and assist in resolving disputes
- Promote a professional image to staff and customers
- Identify and act on sales opportunities through presentations, quoting, and follow-up
- Collaborate with Head Office Technical and Support staff to identify and deliver sales solutions
- Prepare and present accurate estimates or service quotes to customers
Required Skills to Be Successful
- College Degree with a major in Marketing or related field
- Experience in a parts and service environment within the heavy equipment industry
- Background in sales is an advantage
- Technical knowledge of heavy equipment
- Excellent written and verbal communication skills
- Results-oriented and able to meet performance targets
- Strong commercial acumen and business awareness
- Customer-focused approach and proactive mindset
- High energy levels and consistent productivity
- Analytical skills for information management and trend identification
- Integrity, reliability, and ethical conduct
- Strong planning and organizational skills
- Effective problem-solving and timely decision-making
About the Team
The CSR will collaborate with Aftersales Regional Managers, Regional Managers - Parts & Service, the Parts Team, Workshop Staff, and the Sales Team. The role requires close coordination with internal departments, suppliers, and customers to deliver high-quality service and support.
What Equips You for the Role
- Proven experience in a demanding parts and service environment within the heavy equipment industry
- Strong technical and customer service background
- High computer proficiency and effective communication
- Ability to drive performance, customer satisfaction, and business growth
- Strong decision-making, planning, and integrity-driven work ethi
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
National Customer Service Representative Al-Futtaim Automotive FAMCO
Posted 11 days ago
Job Viewed
Job Description
Job Requisition ID: 156149
Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
The Customer Support Representative (CSR) is responsible for ensuring all clients who purchase Volvo and other equipment from FAMCO are offered the full range of parts and service support available from the company. The CSR is tasked with maximizing sales opportunities for all company products' parts and services, working closely with other internal teams.
What You Will Do
- Act as the first point of contact between the customer and the branch aftermarket personnel
- Manage all requests for parts and service
- Ensure smooth information flow and customer satisfaction throughout the process
- Monitor accuracy of parts supplied and quality of service carried out
- Participate in departmental planning and strategy meetings
- Maintain effective customer coverage
- Actively prospect and follow up to identify and develop new accounts
- Attend new equipment deliveries where practical
- Monitor customers' parts and service requirements for timely job completion and delivery
- Maintain good customer relations and assist in resolving disputes
- Promote a professional image to staff and customers
- Identify and act on sales opportunities through presentations, quoting, and follow-up
- Collaborate with Head Office Technical and Support staff to identify and deliver sales solutions
- Prepare and present accurate estimates or service quotes to customers
Required Skills to Be Successful
- College Degree with a major in Marketing or related field
- Experience in a parts and service environment within the heavy equipment industry
- Background in sales is an advantage
- Technical knowledge of heavy equipment
- Strong computer literacy (MS Word, Excel, email, internet)
- Excellent written and verbal communication skills
- Results-oriented and able to meet performance targets
- Strong commercial acumen and business awareness
- Customer-focused approach and proactive mindset
- High energy levels and consistent productivity
- Analytical skills for information management and trend identification
- Integrity, reliability, and ethical conduct
- Strong planning and organizational skills
- Effective problem-solving and timely decision-making
About the Team
The CSR will collaborate with Aftersales Regional Managers, Regional Managers - Parts & Service, the Parts Team, Workshop Staff, and the Sales Team. The role requires close coordination with internal departments, suppliers, and customers to deliver high-quality service and support.
What Equips You for the Role
- Proven experience in a demanding parts and service environment within the heavy equipment industry
- Strong technical and customer service background
- High computer proficiency and effective communication
- Ability to drive performance, customer satisfaction, and business growth
- Strong decision-making, planning, and integrity-driven work ethi
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world's most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
National Customer Service Representative | Al-Futtaim Automotive | FAMCO
Posted today
Job Viewed
Job Description
Press Tab to Move to Skip to Content Link
Select how often (in days) to receive an alert:
National Customer Service Representative | Al-Futtaim Automotive | FAMCOEstablished in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the Role
The Customer Support Representative (CSR) is responsible for ensuring all clients who purchase Volvo and other equipment from FAMCO are offered the full range of parts and service support available from the company. The CSR is tasked with maximizing sales opportunities for all company products' parts and services, working closely with other internal teams.
What You Will Do
- Act as the first point of contact between the customer and the branch aftermarket personnel
- Manage all requests for parts and service
- Ensure smooth information flow and customer satisfaction throughout the process
- Monitor accuracy of parts supplied and quality of service carried out
- Participate in departmental planning and strategy meetings
- Actively prospect and follow up to identify and develop new accounts
- Attend new equipment deliveries where practical
- Monitor customers’ parts and service requirements for timely job completion and delivery
- Maintain good customer relations and assist in resolving disputes
- Promote a professional image to staff and customers
- Identify and act on sales opportunities through presentations, quoting, and follow-up
- Collaborate with Head Office Technical and Support staff to identify and deliver sales solutions
- Prepare and present accurate estimates or service quotes to customers
Required Skills to Be Successful
- College Degree with a major in Marketing or related field
- Experience in a parts and service environment within the heavy equipment industry
- Background in sales is an advantage
- Technical knowledge of heavy equipment
- Excellent written and verbal communication skills
- Results-oriented and able to meet performance targets
- Strong commercial acumen and business awareness
- Customer-focused approach and proactive mindset
- High energy levels and consistent productivity
- Analytical skills for information management and trend identification
- Integrity, reliability, and ethical conduct
- Strong planning and organizational skills
- Effective problem-solving and timely decision-making
About the Team
The CSR will collaborate with Aftersales Regional Managers, Regional Managers – Parts & Service, the Parts Team, Workshop Staff, and the Sales Team. The role requires close coordination with internal departments, suppliers, and customers to deliver high-quality service and support.
What Equips You for the Role
- Proven experience in a demanding parts and service environment within the heavy equipment industry
- Strong technical and customer service background
- High computer proficiency and effective communication
- Ability to drive performance, customer satisfaction, and business growth
- Strong decision-making, planning, and integrity-driven work ethi
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
Customer Support Specialist
Posted 18 days ago
Job Viewed
Job Description
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan, and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do
- Handle and provide the correct answers for client inquiries received at the center of excellence.
- Escalate and follow up with concerned teams at Foodics in case any support is needed from their side until reaching case resolution.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For
- Bachelor’s degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles.
- High fluency in the English language, especially speaking and communicating verbally (Must).
- Excellent typing skills (Must).
- Flexible to work in different shifts in Khobar - On-site (Must).
- Comfortable and skilled in delivering training (Preferred).
- Willing to work hard and with autonomy to handle customer cases till case resolution.
- Is naturally strong in communication, with great ability for problem-solving.
- Comfortable in conducting routine tasks while maintaining quality standards.
What We Offer You
We believe you will love working at Foodics!
- We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- Out of Country Work: We offer the option to work outside of your country of employment for up to 30 days annually.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
If you think you have what it takes to join a remarkable team and help build the next unicorn, hop on and #apply_now
#J-18808-LjbffrBe The First To Know
About the latest Customer service Jobs in Dammam !