21 Customer Service jobs in Dammam

The Customer Service Representative in the Real Estate industry plays a crucial role in ensuring that clients and potential buyers receive top-notch service. This position is integral to a recruitment agency specializing in Human Resources Outsourcing for real estate firms. The representative will be responsible for addressing inquiries, providing information about properties, and assisting clients throughout the buying or renting process. A successful candidate will possess strong communication skills and a solid understanding of customer service principles tailored to the real estate market.

1. Respond to customer inquiries regarding real estate listings and services through phone, email, and chat.
2. Provide detailed information about properties, including pricing, features, and availability.
3. Assist clients in understanding the real estate market and guide them in their property search.
4. Maintain accurate records of customer interactions and property details.
5. Resolve customer complaints and issues related to property transactions effectively.
6. Collaborate with real estate agents and consultants to ensure a seamless customer experience.
7. Conduct follow-ups with clients to ensure satisfaction and address any concerns.
8. Identify opportunities for enhancing customer service processes in the real estate sector.
9. Stay updated on market trends and property listings to provide informed assistance.
10. Participate in training sessions to enhance knowledge of real estate services and customer service skills.

1. Strong verbal and written communication skills specific to real estate terminology.
2. Ability to work efficiently in a fast-paced environment.
3. Excellent problem-solving skills and attention to detail.
4. Proficient in using real estate software and customer relationship management tools.
5. Ability to work collaboratively with real estate professionals and clients.
6. Empathetic and patient when addressing customer concerns.
7. Adaptability to changing market conditions and customer needs.
8. Previous experience in the real estate or customer service industry is a plus.
9. Fluency in both English and Arabic is highly desirable.
10. Strong organizational skills to manage multiple inquiries effectively.

• Excellent communication skills, both verbal and written, with a focus on real estate terminology.
• Proficiency in real estate software and customer service platforms.
• Strong organizational and multitasking abilities.
• Effective problem-solving and conflict resolution skills.
• Ability to work under pressure and meet tight deadlines.
• Knowledge of real estate market trends and practices.
• Fluency in English and Arabic is a significant advantage.
• Empathy and active listening skills to cater to customer needs.

Overview

نظرة عامة على الوظيفة
تقديم خدمة عملاء متميزة من خلال مساعدة العملاء في شكاواهم واستفساراتهم، وتزويدهم بالمعلومات المتعلقة بالمنتجات والخدمات، ومعالجة الطلبات من خلال توضيح المنتجات والإجابة على الأسئلة المتعلقة بها، بالإضافة إلى تصعيد الشكاوى عبر قنوات تواصل مختلفة عند الحاجة. يتطلب هذا الدور التحلي بالصبر والاحترافية والقدرة على استخدام الحاسب الآلي، مع المحافظة على الهدوء عند التعامل مع العملاء غير الراضين.

• الحفاظ على أسلوب إيجابي ومتعاطف واحترافي مع العملاء في جميع الأوقات.
• الرد على استفسارات العملاء بشكل سريع وفعال.
• التواصل مع العملاء عبر قنوات مختلفة.
• ضمان رضا العملاء وتقديم الدعم الاحترافي لهم.

• درجة البكالوريوس في تخصص ذي صلة بالأعمال.
• إتقان اللغة الإنجليزية تحدثًا وكتابة.
• حديث تخرج (لا يُشترط وجود خبرة سابقة).

Certified as a Top Employer for UAE, Qatar, KSA, and Oman; KONE is dedicated to a better world of work and exhibits this through excellent people practices.

We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency from the team putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being.

We seek an energetic and enthusiastic Customer Service Administrator in Dammam, Saudi Arabia. The Customer Service Administrator is the voice of the KONE service department, focusing on multiple aspects of support in the service business. The successful candidate will provide administrative support for salespersons and supervisors, enabling them to maximize the time spent on customer-facing activities in the field.

Responsibilities and key activities:

General administrative support for Sales and Maintenance Supervisors:

Service Sales support activities

1. Sends customer letters and supports mass updates in maintenance contracts
2. Processes maintenance contract cancellation requests and informs Billing Administrator when invoice cancellation or credit note creation is required
3. Supports preparation of new maintenance contracts from NEB or competition and for renegotiations
4. Supports VB Sales activities (documentation, quality checks, internal handover packs, etc.)
5. Carries out data checks and quality audits for new contracts from the KONE Shared Service Center
6. Supports specific tasks from sales (e.g., contract creation)
7. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Maintenance Operations support activities

1. Manages safety and site access documents of site personnel as requested by site managers and ensures that data is collected and delivered to KONE SSC for input
2. Enters fitter scheduling plans (on duty and backup assignments) in Konect, coordinating changes/updates of maintenance plans in SAP
3. Supports in repair and maintenance visit planning and communication with customer
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response
5. Creates planned service repairs when needed
6. Supports technician and supervisor in material-related requests (PR creation, check availability, and follow up on delivery)

Specialized administration and support tasks:

Repair Tendering activities:

1. Validates repair sales leads and any missing information with the help of a Maintenance Technician or Technical Helpdesk
2. Liaises with the Maintenance Supervisor on the progress of sales leads, tenders, and orders
3. Converts the sales lead to a tender depending on the contract coverage
4. Pre-alerts customer of coming tender, ensures we have the decision maker’s correct contact details, communicates the tender to the decision maker, and ensures the customer received it correctly
5. Proactively explains the tender content and value to the customer
6. Follows up with the customer to check on the customer's decision in a timely manner and to ensure we get the order
7. Answers customer's questions about the tender content, price level, discounts, and scheduling
8. Creates the work/service order and confirms the order was received and created
9. Receives and resolves customer queries and complaints about repairs forwarded from customer service
10. Manages the repair sales funnel and reviews targets in the sales cockpit to ensure we reach our repair business target

3rd party inspection administration:

1. Analyzes inspection needs and schedules individual inspections
2. Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin, and follows up closing the remarks
3. Creates service/work orders and requests spare parts
4. Takes ownership of customer queries forwarded from the first level and follows up with field Supervisor and other services to get a response

Support in public tenders

1. Supports sales in proposal creation (public tenders)
2. Assists in contract and sales order creation for public bids (admin handover)
3. Takes ownership of customer queries forwarded from the first level and follows up with salesperson and other services to get a response

Support in customer reporting

1. Verifies and inputs customer data in customer portals (mainly done in KONE SSC)
2. Prepares working instructions for KONE SSC to input relevant information to customer portals
3. Takes ownership of customer queries forwarded from the first level and follows up with salespersons and other services to get a response.

Are you the one?

1. Diploma or higher will be advantageous.
2. 1 - 2 years of experience in a similar role with a strong focus on administration tasks.
3. Ability to handle and meet multiple deadlines and coordinate priorities accordingly.
4. Excellent organizational skills – able to perform duties with minimal supervision.
5. Proficient in Microsoft (Word, Excel, Outlook, Teams) with SAP and CRM experience advantageous.
6. Excellent English language skills both spoken and written.
7. Considering nationalization requirements, this position is open exclusively to Saudi nationals.

Please upload an updated copy of your CV to your application and shortlisted candidates will be sent an automated video interview to complete.

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

•Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

•Preparation of Contracts Price Lists/LTPAs across the MENA region.

•Technically support the team with respect to JC products and its understandings.

•Support external sales team with specific customer account information,

•Networking and communication with customers, agents, and other JC operations.

•Review customers enquiries and orders

•Following up and monitoring of internal order processing and delivery performance.

•Assist finance in resolving payment issues in case of product discrepancies.

•Use of SAP, C4C business system and its relevant modules.

•Work with other departments to expedite the service to customers.

•Prepare notifications for non compliances.

•Review LOC for commercial terms and conditions.

•Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.

•Organizes and conducts Trainings on CST processes and functions, to the existing and the New teams' members

•Manages the Customer account creation/amendments in MDM/C4C/SAP

•Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her

•Responsible for exercising due diligence towards health & safety of self and others within the organization

•Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Education/Training: Diploma or University Degree in Economics, Commerce or similar field

Experience : 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment

Knowledge/Skills: Technical knowledge of or ability to learn SAP system

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Languages: English language preferred. Speaking in Arabic is an advantage

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )

Job Description Summary

All resources and logistics required to perform services and maintenance activities on customers site / property. These activities contribute to maintain repair and refurbish sold or existing products including GE control product systems (Mark VI / Mark Vie / . Includes all types of maintenance service (preventive and remedial) manage maintenance facilities and field services engineering. Impacts approaches projects and programs in the functional area or affected business organization and ways of working. Impacts quality efficiency and effectiveness of own team. Has significant input into priorities. Guided by professional practices and policies that are shaped by the role. The role has moderate autonomy requiring high levels of operational judgment.

• Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region product or coverage area
• Responsible for knowledge of assigned region coverage area or product lines their associated configuration installations and represents the most direct access to all appropriate internal functions to support the customer Establish and maintain contact to provide ongoing technical and business support to assigned customers in designated geographic region or coverage area
• Has awareness of latest technical developments in own area. Contributes towards strategy and policy development and ensure delivery within area of responsibility.
• Has indepth knowledge of best practices and how own area integrates with others; has working knowledge of competition and the factors that differentiate them in the market
• Uses judgment to make decisions or solve moderately complex tasks or problems in areas of operational / product management manufacturing technology or engineering. Takes new perspective on existing solutions. Uses technical experience and expertise for data analysis to support recommendations. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with moderate risks and resource requirements. Explains difficult or sensitive information; works to build consensus. Developing persuasion skills required to influence others on topics within field.
• Responding to Owners technical inquiries coordinating technical resources to assure problems identification and resolution
• Identifying elements requiring improvement and structure projects and actions to address the needs
• Organizing and conduct recurring contract review meetings outlining activities and units performances (including RCA)
• Planning and coordinating the implementation of recommended actions due to Technical Information Letters by monitoring their technical applicability and timeframe
• Providing information about the latest advancements in upgrades opportunities to Customer and assist in their implementation
• Keeping customer updated about design changes of his install base
• Coordinating parties for multi P&L deals. Represent the main interface with customer when requested.
• Identifying areas of improvement to protect and enhance profitability of the deal duly tracking the relevant changes
• Being a key contributor in assuring the financial performance of the contract including an active participation to the Contribution Margin Review process
• Facilitating the local procurement and the commercial relationships with local suppliers
• Primarily responsible for providing costing for all business opportunities within your covered area.
• Managing complete lifecycle and development of deal process including ontime delivery of high quality solutions & proposals aligned with customer outcomes and business profitability / risk profiles; this may include but is not limited to request for proposal reviews risk reviews solution estimates and pricing deal analytics / reviews 3rd party coordination & negotiations technical architecture documentation and analysis of terms & conditions.
• Work closely with crossfunctional SMEs subject matter experts to develop proposal content that demonstrates the organizations solution capabilities value and is priced accordingly.

• Bachelors degree from an accredited university
• Substantial experience with GE Controls Products Mark V / VI / VIe control systems in commercial services engineering and / or project management
• Have ability and willingness to travel to customers site as customers operations require
• Prior experience with contract drafting managing both commercial and legal terms within a customer agreement.
• 50 travel
• The legal right to work in KSA without company sponsorship or time restriction.

• Masters degree from an accredited university
• Strong oral and written communication skills
• Strong interpersonal and leadership skills
• Demonstrated ability to analyze and resolve problems
• Demonstrated ability to lead programs / projects
• Ability to document plan market and execute programs
• 10 years of experience with GE control product systems (Mark VI / Mark Vie / . in commercial services engineering and / or project management
• 5 years of experience in the OT Cyber Security industry Mark VIe field engineering or OTR engineering
• High proficiency with computer tools (MS Office suite)

Relocation Assistance Provided: No

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Location:

Ref:

REF2043W

Job Function:

Customer Service

John Crane, a business of Smiths Group, is a global leader in mission-critical flow control solutions for energy and process industries that enable efficient and sustainable operations. Our products include mechanical seals and systems, couplings, bearings, filtration systems, and predictive digital monitoring technologies.

We have a global network of more than 200 sites in over 50 countries and employ more than 6,000 people worldwide. We partner with our customers to help them keep their operations safe, reduce downtime, improve efficiency, and meet the latest environmental standards.

John Crane is part of Smiths Group. For over 170 years, Smiths has been pioneering progress by engineering for a better future. We serve millions of people every year, helping to create a safer, more efficient, productive, and better-connected world across four global markets: energy, security & defence, space & aerospace, and general industrial. Listed on the London Stock Exchange, Smiths employs approximately 16,000 colleagues in over 50 countries.

•Preparation of job quotations, including coding and pricing, in coordination with relevant Sales Manager and sister companies.

•Preparation of Contracts Price Lists/LTPAs across the MENA region.

•Technically support the team with respect to JC products and its understandings.

•Support external sales team with specific customer account information,

•Networking and communication with customers, agents, and other JC operations.

•Review customers enquiries and orders

•Following up and monitoring of internal order processing and delivery performance.

•Assist finance in resolving payment issues in case of product discrepancies.

•Use of SAP, C4C business system and its relevant modules.

•Work with other departments to expedite the service to customers.

•Prepare notifications for non compliances.

•Review LOC for commercial terms and conditions.

•Ensures to lead the Customer Service-related Team meetings & manages the Business Warehouse reports generated by CST.

•Organizes and conducts Trainings on CST processes and functions, to the existing and the New teams' members

•Manages the Customer account creation/amendments in MDM/C4C/SAP

•Ensures quality & safety within functions/ tasks performed by himself/herself and staff reporting to him/her

•Responsible for exercising due diligence towards health & safety of self and others within the organization

•Ensures compliance with the applicable HSE instructions, requirements, laws and regulations received from customers, regulatory and statutory bodies

Education/Training: Diploma or University Degree in Economics, Commerce or similar field

Experience : 5+ years of professional experience in sales or commercial administration in particular handling export and shipping documents and LOCs. Experience of working in a multinational and multicultural environment

Knowledge/Skills: Technical knowledge of or ability to learn SAP system

Product knowledge or ability to learn about John Crane product portfolio & product codes.

Languages: English language preferred. Speaking in Arabic is an advantage

With colleagues stretching across the globe, we are proud of our diversity. To foster inclusivity, we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our cross-business ERGs include Veterans, Pride Network, Black Employee Network, Network, and Neurodiversity.

Across our company, we recognize excellence, culminating in the Smiths Excellence Awards, our annual celebration of the most extraordinary activities, people, and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day, a global celebration of Smiths around our network.

Join us for a great career with competitive compensation and benefits, while helping engineer a better future.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website (Careers - Smiths Group plc )

ASMO is a groundbreaking joint venture between DHL and Aramco, aiming to set a new benchmark and redefine the procurement and supply chain landscape, enabling growth.

ASMO aims to be operational in 2025 and provide reliable end-to-end integrated procurement and supply chain services for companies across the industrial, energy, chemical, and petrochemical sectors. Our focus customers in the short term will be Saudi Aramco and its Affiliates.

Objective:

The Direct Sales & Customer Service Director is responsible for overseeing and driving sales activities while ensuring the highest levels of customer satisfaction. This role plays a key role in achieving ASMO’s strategic goals and maintaining its competitive edge in the market.

General Responsibilities:

• Develop and execute the Department’s long-term strategic plan in alignment with the corporate strategies.
• Develop annual business plans for the Department and ensure the achievement of financial and strategic objectives.
• Report to the CCO on the progress of activities against the annual business plans, opportunities, challenges and issues faced, mitigations taken, etc. as required, to make an informed decision.
• Manage and continuously monitor the performance of the Department to ensure performance deviations are identified in a timely manner, and required resources and actions are implemented to meet performance targets.
• Align the Sales & Customer Service department with ASMO’s “value leadership” strategy, emphasizing cost efficiency and superior supply chain service performance.
• Develop and implement sales strategies that contribute to net growth and profitability in alignment with the business plans.
• Lead a diverse team of sales managers and sales executives.
• Cultivate a high-performance culture that promotes innovation, collaboration, and a strong customer-centric focus.
• Conduct in-depth market research to identify opportunities, market trends, and customer needs within the energy, petrochemical, chemical and industrial sectors.
• Develop and present compelling new business proposals, focusing on both acquiring new customers and nurturing existing customer relationships.
• Enhance customer relationships and ensure that ASMO consistently exceeds customer expectations in terms of quality, service, and performance.
• Oversee the sales order processing function and manage the sales-related help desk to promptly address customer inquiries and issues.
• Collaborate closely with the Marketing Director to create a compelling brand identity and position ASMO as an industry leader.
• Work in conjunction with the Business Development Director to identify and pursue new business opportunities from both new and existing customers.
• Ensure the achievement of the function’s strategic objectives by setting priorities and objectives for direct reports, managing performance, developing, and motivating highly qualified talent, and providing strategic direction to maximise performance, and improve operational excellence and productivity.
• Raise employee awareness and commitment to ASMO’s vision, mission, values and corporate strategy to establish a highly engaged and motivated workforce, and continuously improve performance.
• In coordination with the Chief Commercial Officer and the Human Capital Department, ensure smooth workflow of operational processes and optimal utilization of resources.
• Prepare and recommend the Department’s budget in alignment to the respective annual business plan.
• Monitor the Department’s financial performance against the approved budget, identify areas of unsatisfactory performance (if any), and recommend mitigating actions.
• Identify and manage implementation of change initiatives on systems, processes and practices considering ‘international leading practices’, and/or other changes in the business environment.
• Manage the development and implementation of Departmental policies, systems, processes, and procedures to ensure operational excellence.
• Identify and manage the implementation of improvements to ensure compliance with ASMO’s standards and regulatory requirements that are aligned to business needs to increase operational effectiveness.
• Present regular and ad-hoc management reports related to the function, provide recommendations to the Chief Commercial Officer on new opportunities, highlight critical issues and challenges, and provide strategic insight to ensure effective decision-making.

Qualifications:

• Bachelor’s degree in Business Administration, or equivalent from a recognized and accredited university is required.
• Master’s degree in Business Administration, or equivalent from a recognized and accredited university is preferred.
• Demonstrated proficiency in oral and written English.
• 13 years’ experience in similar or related field, out of which 7 years at a managerial / leading position.
• Demonstrated success in leading and developing high-performing teams
• A proven track record of experience in sales and customer service roles.

ASMO is an equal opportunities employer and welcomes applications from all qualified candidates.

Summary: A leading law firm seeks a Customer Service Coordinator responsible for client reception and appointment organization. The role involves responding to inquiries and coordinating with the legal team to ensure exceptional service that reflects the firm's professionalism and commitment to client relations.

Summary: A sales associate position is available at Natural Care in Khobar, Saudi Arabia. Responsibilities include welcoming customers, promoting natural skincare products, and ensuring a superior shopping experience. Monthly sales targets will be met, and adherence to company policies is expected, alongside providing excellent customer service that reflects the identity of Natural Care.