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Call Center

Jeddah, Makkah Bupa Arabia

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Job Description

Role Purpose:
Handle inbound and outbound customer service calls and provide world-class service in every interaction for optimal call center performance and customer satisfaction as per company and department’s standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external with high level of quality.

Key Accountabilities:
1. Calls Handling:

- Provide a high level of customer service and professional communication skills
- Maintain a thorough knowledge of all departments, Bupa Arabia network, products and services so that customers are provided accurate information on networks, treatments, paperwork requirements, and general queries with confidence at all times
- Resolves and inputs provider/client requests into CRM according to established guidelines.
- Ensures proper, accurate records, files, databases are set up and maintained.
- Highlight any recurring problems that are identified and then direct the information accordingly so that corrective actions can be taken promptly
- Ability to use and interpret multiple systems for preauthorization’s, claims research, contract interpretation, and provider network status
- Capacity to understand and interpret client and provider contracts while working with callers
- Provides customer satisfaction to both internal and external customers and strives to continuously improve service deliver.

2. Complaint and conflict handling:

- Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with mínimal intervention of supervisors.

**Skills**:
Experience Field:

- Customer Service, Sales or Call Centre
- Ability to multi-task in a fast paced changing environment and work well under stress
- Strong trouble shooting, problem-solving and analytical skills
- Excellent follow up skills Ability to resolve issues of conflict in a tactful and professional manner and to effectively diffuse irate callers.
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Call center representative

Jeddah, Makkah ConFlip

Posted 2 days ago

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Overview

Call Center Representative (No English Required), Jeddah, Saudi Arabia

We are seeking a Call Center Representative to join our team in Jeddah, Saudi Arabia. This position is ideal for individuals who are looking for a full-time job with accommodation and do not require English proficiency. The successful candidate will be required to handle customer inquiries and complaints via telephone, email, or other electronic means.

The successful candidate should have excellent communication and interpersonal skills, as well as the ability to multitask effectively. Previous experience in customer service is advantageous; however, we are willing to consider candidates who are fresh graduates from any relevant field of study.

In this role, you will be expected to be proactive in resolving customer issues and maintain good relationships with them. You should also provide feedback on customer satisfaction and suggest initiatives for improvement. Additionally, you must ensure that all customer inquiries and complaints are handled in accordance with the company's policies and procedures.

Responsibilities
  • Handle customer inquiries and complaints via telephone, email, or other electronic means
  • Be proactive in resolving customer issues and maintain good relationships with customers
  • Provide feedback on customer satisfaction and suggest initiatives for improvement
  • Ensure that all customer inquiries and complaints are handled in accordance with the company's policies and procedures
Qualifications
  • Excellent communication and interpersonal skills
  • Ability to multitask effectively
  • Previous experience in customer service is advantageous
  • Fresh graduates from any relevant field may be considered

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Call Center Officer

Jeddah, Makkah Abdul Latif Jameel United Finance

Posted 3 days ago

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Job Description

Abdul Latif Jameel United Finance Company is a closed joint stock company licensed by the Saudi Central Bank (SAMA) to operate in financial leasing, productive assets financing, consumer products financing, and real estate financing. We provide a wide range of financing options for individuals and SMEs, including cash financing, all types of cars, heavy equipment, household and electronic appliances, as well as real estate financing. Our offerings are delivered through various Shariah-compliant financial solutions such as financial leasing, Murabaha, and Tawarruq, accessible via our widespread branch network across the Kingdom. We are committed to supporting entrepreneurs through Bab Rizq Jameel Financing programs and strive to be the leading financing destination for small and medium enterprises.

Job Purpose

To receive and manage customer calls for various purposes, including inquiries and complaints, ensuring a smooth and satisfactory resolution.

Key Responsibilities
  • Take ownership of customer issues and follow through to resolution, adhering to service quality indicators.
  • Handle daily inbound calls, register complaints, and forward them to the appropriate departments.
  • Respond to customer inquiries with clarity and professionalism.
  • Manage call durations efficiently while maintaining service quality.
  • Provide high-quality service that meets customer needs and enhances satisfaction.
Qualifications
  • Bachelor’s degree in Business Administration or a related field.
  • 0–2 years of experience in a customer service or call center role.
  • Strong communication and interpersonal skills.
  • Ability to multitask and work under pressure.
  • Commitment to delivering excellent customer service.
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Customer Service
  • Financial Services, Insurance, and Telecommunications

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Call center representative

Jeddah, Makkah Work in USA

Posted 10 days ago

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Job Description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative - Jeddah, Saudi Arabia


We are currently hiring for a Call Center Representative to join our team in Jeddah, Saudi Arabia. As a Call Center Representative, you will be responsible for handling inbound and outbound calls from customers in a timely and professional manner.

Requirements:
- Fluency in Hindi and/or other Indian languages
- Excellent communication skills
- Ability to work in a fast-paced environment
- Customer service oriented
- Previous call center experience is preferred

Responsibilities:
- Answering incoming calls from customers and addressing their inquiries or concerns
- Making outbound calls to follow up on customer requests or resolve any issues
- Providing information about products or services to customers
- Maintaining accurate records of all customer interactions
- Collaborating with team members to ensure excellent customer service

Benefits:
- Competitive salary of 1400$ per month
- Full-time job with visa sponsorship
- Opportunity for growth and career development

If you are a fluent Hindi speaker with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Join our dynamic team in Jeddah and be part of an exciting journey to success.

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MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

1200 $

We need workers in our home and office, kindly text me if you’re interested to joining

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Call center representative

Jeddah, Makkah Avanta Works

Posted 10 days ago

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Job Description

Call center representative vacancy in Jeddah Saudi Arabia

Call Center Representative


We are seeking a skilled and experienced Call Center Representative to join our team in Jeddah. As a Call Center Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing excellent customer service.

Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information to customers regarding products, services, and company policies
- Resolve customer complaints and escalate issues to the appropriate department when necessary
- Maintain a positive attitude and provide exceptional customer service at all times
- Complete call logs and update customer records with relevant information
- Follow communication procedures, guidelines, and policies
- Strive to meet monthly performance targets

Requirements:
- Previous experience in a call center or customer service role is preferred
- Excellent communication skills in Arabic or Hindi, both written and verbal
- Familiarity with CRM systems and practices is a plus
- Ability to handle high volume of calls in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as part of a team
- Flexibility to work varying shifts including nights, weekends, and holidays if needed

Salary:
This position offers a competitive salary of 1700$ per month.

Location:
This job is located in Jeddah. All nationalities are welcome to apply.

Benefits:
We offer an inclusive work environment that values diversity and promotes growth opportunities for our employees. This position does not require English proficiency.

If you meet the above requirements and are passionate about providing top-notch customer service, we encourage you to apply for this exciting opportunity!

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Call center representative Jobs in Jeddah:

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MEAT SLAUGHTERHOUSE WORKER | PACKERS, SORTERS | UKRAINE | without work experience

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Call Center Specialist

Jeddah, Makkah GUTHMI Group

Posted 12 days ago

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Job Description

We are seeking a Saudi motivated and customer-focused Call Center Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and enhance their overall experience.

Key Responsibilities

  • Respond promptly and professionally to customer calls, emails, and chats.
  • Identify customer needs and provide appropriate solutions and information.
  • Document all interactions accurately in our customer relationship management system.
  • Collaborate with team members to improve processes and enhance service delivery.
  • Maintain up-to-date knowledge of products, services, and promotions.
  • Handle complaints and escalations with empathy and professionalism.

Qualifications

  • SAUDI NATIONALITY ONLY
  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Proven experience in a call center or customer service role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficiency in using computer systems and software.

If you are passionate about helping others and thrive in a collaborative environment, we invite you to apply for this exciting opportunity to make a difference in our customers' lives.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Customer Service
  • Industries Retail

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Jeddah, Makkah, Saudi Arabia 21 hours ago

Executive Assistant to Chief Executive Officer

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Call center representative

Jeddah, Makkah Ecojob

Posted 18 days ago

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Job Description

Call center representative vacancy in Jeddah, Saudi Arabia

Call Center Representative

We are hiring a Call Center Representative to join our team in Jeddah, Saudi Arabia. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries or complaints. The ideal candidate should have strong English communication skills and be comfortable working in a fast-paced environment.

Responsibilities
  • Answering inbound calls and responding to customer inquiries or complaints
  • Making outbound calls to follow up on customer requests or resolve issues
  • Providing accurate information about products or services to customers
  • Maintaining a high level of professionalism and positive attitude with customers at all times
  • Escalating complex issues to the appropriate department for resolution
  • Meeting performance targets and goals set by the company
Requirements
  • High school diploma or equivalent
  • Fluent in English (spoken and written)
  • Previous experience in a call center or customer service role preferred
  • Excellent communication and interpersonal skills
  • Able to multi-task and work well under pressure
  • Good computer skills and ability to learn new software quickly
Benefits
  • Competitive salary of 1600$
  • Accommodation provided by the company
  • Training and development opportunities to enhance skills and career growth

If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you! Apply now for the Call Center Representative position in Jeddah, Saudi Arabia.

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Call center representative

Jeddah, Makkah JobCenter

Posted 18 days ago

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Job Description

Call center representative vacancy in Jeddah, Saudi Arabia

We are seeking an enthusiastic and customer-oriented Call Center Representative to join our team in Jeddah, Saudi Arabia. As a representative, you will be responsible for handling inbound and outbound calls from customers, resolving inquiries and complaints, and providing excellent customer service.

Requirements
  • Fluent in English and Hindi
  • Excellent communication skills
  • No prior call center experience required
  • Willing to work in a fast-paced environment
  • Ability to work flexible shifts
  • Indian nationality preferred
  • Must have a valid visa and be willing to relocate to Jeddah, Saudi Arabia
Responsibilities
  • Answer incoming calls from customers and provide accurate information or assistance with their inquiries
  • Make outbound calls to follow up on customer inquiries or resolve complaints
  • Maintain a high level of professionalism and empathy when dealing with customers
  • Update customer records and ensure accurate documentation of interactions
  • Escalate complex issues to the appropriate department for resolution
  • Meet individual and team targets for call quality, quantity, and customer satisfaction
  • Continuously develop product knowledge to provide better assistance to customers
Benefits
  • Free visa sponsorship provided
  • Flight ticket allowance
  • Competitive salary package
  • Training provided for those without prior experience

If you have excellent communication skills, a friendly personality, and are looking for an exciting opportunity in Jeddah, then this is the perfect job for you! Apply now!

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Call center representative

Jeddah, Makkah Abroad Work

Posted 18 days ago

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Job Description

Call center representative vacancy in Jeddah Saudi Arabia

Customer Service Representative - Jeddah, Saudi Arabia


We are seeking an enthusiastic and customer-oriented individual to join our team as a Customer Service Representative. As a member of our call center team, you will be responsible for handling incoming calls, providing information and assistance to customers, and resolving any issues or complaints they may have.

As a native English speaker, you will be able to effectively communicate with our international customers. Previous experience in a call center or customer service role is preferred. This is a full-time position with a salary of 1500$ per month.

Located in Jeddah, Saudi Arabia, this job is ideal for Indian nationals looking for an English-speaking job with visa sponsorship. Accommodation is not provided, so candidates must have their own housing arrangements.

This is an urgent position, so we are looking for someone who can start immediately. If you are passionate about delivering excellent customer service and want to be part of a dynamic team in Saudi Arabia's bustling city of Jeddah, then this opportunity is perfect for you! Apply now and take the first step towards an exciting career as a Customer Service Representative.

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Call center representative

Jeddah, Makkah Flyper

Posted 22 days ago

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Job Description

Overview

Call Center Representative (Indian Nationals) - Jeddah, Saudi Arabia

As a Call Center Representative, you will be responsible for handling incoming and outgoing calls in a timely and professional manner. You will serve as the first point of contact for customers, addressing their inquiries, concerns, and complaints. This role is specifically open to Indian nationals living in Jeddah, Saudi Arabia.

Responsibilities
  • Answer incoming calls from customers and respond to their inquiries or redirect them to the appropriate department or team member
  • Make outbound calls to follow up on customer inquiries or resolve any issues they may have
  • Provide accurate and detailed information about products or services to customers
  • Keep records of customer interactions and transactions using a computer system
  • Handle customer complaints with empathy and professionalism, striving for first-call resolution whenever possible
  • Identify and escalate priority issues to the appropriate team member or manager for further assistance
  • Follow communication procedures, guidelines, and policies when interacting with customers over the phone
Requirements
  • Fluency in English is not required but preferred
  • Must be an Indian national currently residing in Jeddah with own valid visa
  • Proven work experience as a Call Center Representative or similar role
  • Ability to handle high call volumes while maintaining a positive attitude
  • Excellent communication skills, both verbal and written
  • Strong problem-solving abilities
  • Good multitasking and time-management skills
  • Availability to work flexible shifts
Equal Employment Opportunity

We value diversity and strive to create an inclusive workplace where all employees feel valued and respected.

How to apply

If you are passionate about delivering exceptional customer service and meet the requirements listed above, we encourage you to apply for this position. Join our team today!

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