9 Consumer Behavior jobs in Riyadh

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Join one of MENA's fastest-growing AI-powered SaaS startups, backed by the region's most respected investors and recognized by the World Economic Forum as one of the top promising companies. At Lucidya, we're revolutionizing how businesses understand and engage with their Arabic-speaking customers using cutting-edge AI and big data technologies.

Now's your chance to be part of something big, to shape the future of digital customer experiences in the region, right from the heart of Riyadh.

About the Role:

We're looking for a sharp, curious, and culturally attuned Digital Insights Analyst to focus on a single, high-impact client account. You'll dive deep into data to uncover trends, measure campaign performance, and provide actionable insights to senior decision-makers - primarily Social Media and CX Directors.

This project-based role offers you the space to specialize and focus your full attention on a single client, without the distractions of multiple projects. You'll play a direct role in helping brands refine their social strategies and better connect with their audiences.

What You'll Do:

• Track and analyze social media post performance across platforms
• Spot trends, hashtags, and cultural shifts relevant to the brand
• Monitor mentions and conversations for brand reputation insights
• Translate numbers into stories - create impactful reports with clear takeaways and next steps
• Provide feedback to content teams based on data-driven analysis. Ensure quality across all reporting - proofreading, consistency checks, and accuracy reviews
• Collaborate with internal stakeholders to support marketing, sales, and client requests with high-quality insights
  
  

• Saudi nationality (required)
• 2+ years experience in social media, digital marketing, or analytics roles
• Strong analytical thinking and a love for digging into data
• Passion for social media, pop culture, and how people engage online
• Understand the nuances of Arabic-speaking digital audiences
• Are up to date with influencer and trend dynamics in the GCC region
• Clear and confident communicator - comfortable presenting insights to senior teams
• Detail-obsessed and committed to high standards of accuracy
• Ability to give and receive constructive feedback
• Excellent writing and reporting skills
• Time management and independence - you know how to meet deadlines and manage priorities
• A collaborative mindset - you're not just a numbers person, you're a team player
  
  

• Work with a regionally celebrated tech company that's reshaping customer experience
• Join a mission-driven team working at the intersection of AI, data, and human behavior
• Gain exposure to top-tier brands and national-scale initiatives
• Be part of a supportive, fast-paced, and learning-focused environment.
  
  

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service
• Industries IT Services and IT Consulting

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Riyadh, Riyadh, Saudi Arabia 11 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

A leading global market research company is seeking an Account Director with a pure qualitative background to lead their Riyadh office in Saudi Arabia. The successful candidate will be fully responsible for achieving profitability and turnover targets across a range of clients. They will provide strategic and relevant marketing insights based on market research data, ensuring high-quality work while meeting deadlines.

Job responsibilities include:

1. Contributing to and being responsible for the growth and profitability of your sectors/clients as part of the annual business plan.
2. Providing solutions to company barriers affecting profitability and growth in relevant sectors.
3. Achieving annual gross margin and profit results.
4. Proficiency in pricing strategies for success and profit maximization.
5. Managing a revenue target of 3-4 million AED.
6. Generating RFPs.
7. Ensuring the integrity of proposals and pitches.
8. Designing proposals within budget while maximizing client spend.
9. Working proactively with the team and suppliers for process improvements benefiting clients.
10. Negotiating with clients over changes impacting the original brief.
11. Ensuring client deliverables meet expectations and deliver excellence.
12. Demonstrating thought leadership in the field.
13. Identifying and developing new clients and growing existing accounts through research excellence and expertise.
14. Having a thorough understanding of client business and market.
15. Maintaining team motivation through clear communication.
16. Leading the development of account strategy and team communication.
17. Ensuring all direct reports have objectives and development plans aligned with company strategy.

Language requirements:

• Arabic - Fluent/Excellent
• English - Fluent/Excellent

• Own a car and have a driving license (any type).

• Educational background in related fields (BA/MA/BCom).
• At least 6 years of relevant experience in market research and analysis.
• Managerial experience.
• Knowledge of research processes and methodologies (qualitative and quantitative).
• Ability to advise on research methodologies and products.
• Data analysis and interpretation skills.
• Understanding of marketing processes.
• Project management skills.
• Superior presentation skills.
• Excellent Microsoft Office skills.
• Fluency in Arabic and English.

HR Source Consulting is a leading human resources consultancy serving clients across the Middle East and North Africa (MENA). We specialize in attracting high-caliber candidates for key industry sectors such as IT, media & communications, FMCG, and more. We provide tailored HR solutions, including permanent, interim, and contract recruitment, managed services, salary surveys, outplacement, and relocation support. Our goal is to deliver comprehensive HR solutions at all organizational levels, ensuring client needs are fully met.

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Vacancy

1 Vacancy

Job Description

Job Description
Generic Accountabilities:
Strategic Contribution
• Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.
People Management
• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.
Budgeting and Financial Performance
• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.
Policies, Systems, Processes & Procedures
• Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.
Continuous Improvement
• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.
Customer Service Excellence
• Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL s customer experience strategy.
• Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
• Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.
Reporting
• Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.
Job Specific Accountabilities:
• Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
• Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization s business goals and ROI.
• Manage the building of industry benchmarking to forecast market risks to SPL s market positions and execute mitigation plans.
• Develop internal market insight tools and capabilities not relying only on agency services
• Provide insight on new opportunities to target from local and global market research.
• Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL s future business and marketing plans.
Skills
• Sales Strategy & Planning
• Data analytical skill set (MS Excel and PPT)
• Market Insights
• Sales Concepts Knowledge
• Sales Lead Generation / Management
• Revenue Forecasting
• Customer Complaint Management
• Relationship Management

Company Industry

• Logistics
• Transportation
• Warehousing
• Courier

Department / Functional Area

• Marketing
• Brand Management
• Marketing Research
• Digital Marketing

Keywords

• Market Intelligence And Research Director

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Generic Accountabilities:

Strategic Contribution

• Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.

People Management

• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.

Budgeting and Financial Performance

• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

• Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Customer Service Excellence

• Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
• Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
• Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.

Reporting

• Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.

Job Specific Accountabilities:

• Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
• Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization’s business goals and ROI.
• Manage the building of industry benchmarking to forecast market risks to SPL’s market positions and execute mitigation plans.
• Develop internal market insight tools and capabilities not relying only on agency services
• Provide insight on new opportunities to target from local and global market research.
• Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL’s future business and marketing plans.

Generic Accountabilities:

Strategic Contribution

• Develop and ensure effective cascading of the strategy into department business plans to ensure vertical alignment and horizontal integration with other interfacing departmental strategies.
• Drive the continuous achievement of quality and customer experience standards in line with the overall business strategy.

People Management

• Manage the effective achievement of assigned objectives through the leadership of the department by setting of individual objectives, managing performance, developing, and motivating staff to maximize sectional performance.
• Lead the talent development initiatives for the assigned department, collaborating with technical/discipline experts and thereby ensure the availability of talent to fit business requirements.
• Act as a role model and drive adherence to organizational values and ethics by employees of the assigned department to foster a value driven culture within the organization.

Budgeting and Financial Performance

• Manage the preparation and recommend the department budget and monitor financial performance versus the budget while ensuring all sectional activities are conducted in line with the approved guidelines.

Policies, Systems, Processes & Procedures

• Manage the effective implementation of department policies, procedures and controls covering all areas of assigned department activities so that all relevant procedural/regulatory requirements are fulfilled while delivering a quality, cost-effective service.

Continuous Improvement

• Lead the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Customer Service Excellence

• Manage the implementation of processes for successful client relationship management to enhance the customer journey in line with SPL’s customer experience strategy.
• Review and enhance customer experience management processes and procedures, monitor compliance to defined quality standards to ensure productivity and consistency of process performance.
• Lead and guide the team to ensure proactive engagement with clients and provide solutions to achieve optimum client satisfaction and brand loyalty for SPL.

Reporting

• Ensure that all department reports are prepared timely and accurately and meet SPL requirements, policies, and quality standards.

Job Specific Accountabilities:

• Collaborate with data analysts to translate consumer data into functional and accessible information that can help the organization change or revise a product, service, marketing strategy, or sales tactic.
• Manage strong client and vendor relationships to deliver consumer information that has a direct effect on the organization’s business goals and ROI.
• Manage the building of industry benchmarking to forecast market risks to SPL’s market positions and execute mitigation plans.
• Develop internal market insight tools and capabilities not relying only on agency services
• Provide insight on new opportunities to target from local and global market research.
• Support in the collection and study of information about customers, sales trends, products, and services to achieve SPL’s future business and marketing plans.

Only 4 weeks left - Register now for Cohort 10

You will be based in our Riyadh office as part of our Saudi Client Capabilities Hub.

You will work closely with our Global Energy and Materials practice, advising top management in the metals/mining sector locally and globally. As part of our hub, you will serve clients across the Middle East, Central Asia, Turkey, and Africa.

Our hub is part of our global Client Capabilities Network, comprising over 3,000 client-serving professionals with deep industry and functional expertise. Our team delivers distinctive client impact through assets and expertise, driven by a culture of innovation.

You will deliver market insights, business and market development strategies, price assessments, and analyze commodities trends for metals and mining clients.

In this role, you will help clients build capabilities in delivery and execution, both during active projects and after sharing recommendations. You will work in teams to develop the systems, processes, and capabilities needed to deliver results and ensure those results are sustained. You will develop genuine expertise in the metals and mining sector across multiple clients.

You will be involved in all phases of client development, from initial business development and delivery to maintaining strong relationships during and after projects. You will collaborate closely with clients, providing analysis to generate unique insights, and support the development of proprietary knowledge in conjunction with local and global experts.

The position is open for Knowledge and Senior Knowledge Analysts, depending on experience.

• Bachelor’s degree in engineering geology, mechanical, electrical, or industrial engineering
• Strong problem-solving and analytical skills
• Self-motivated with a high service-oriented work ethic
• 3+ years of experience in industrial operational roles across industries
• Understanding of industry dynamics
• Willingness to work in a demanding, results-oriented environment
• Excellent written and oral communication skills
• Fluency in English; Arabic is preferred

Book your seat now in the MiniMBA program to get a 20% Early Bird Discount.

The Mustashar Accelerator is a four-day virtual program introducing management consulting skills.

Acquire top-tier management consulting skills and join our placement program for full-time opportunities with leading consulting firms in KSA.

You will be based in our Riyadh office as part of our Saudi Client Capabilities Hub.

You will work closely with our Global Energy and Materials practice who advises top management in the metals/mining sector locally and globally. As part of our hub, you will serve our clients across the Middle East, Central Asia, Turkey, and Africa region.

Our hub is part of our global Client Capabilities Network which comprises of 3000+ client serving professionals with deep specialization across industries and functions. Colleagues in our global Client Capabilities Network deliver distinctive client impact through assets and expertise and are driven by a culture of innovation.

Your impact within our firm

You will deliver market insights, business and market development strategies, prices assessment and commodities trends to metals and mining clients.

In this role, you will help clients build capabilities in delivery and execution, both during an active project and continuing after we’ve shared our recommendations. You will work in teams to build the capabilities, systems and processes needed to deliver results and then ensure those results are sustained. To do this, you will bring and maintain or develop genuine expertise in metals and mining sector across multiple clients you will serve.

You will have responsibilities across all phases of our client development work, from initial business development and delivery to maintaining great relationships with clients during projects and beyond. You will collaborate closely with clients and drive analyses to provide unique insights. You will also support the development and maintenance of proprietary knowledge capabilities in conjunction with other experts in local and global practices.

Your qualifications and skills

1. Bachelor’s degree in engineering geology, mechanical, electrical, and industrial engineering
2. Superior problem-solving and analytical skills
3. Exhibit self-motivation and high service-orientated work ethic
4. 3+ years of work experience in industrial operational roles (all industries)
5. Significant understanding of the industry dynamics
6. Willing to work in a highly demanding and result-oriented team environment
7. Excellent written and oral communication skills
8. Fluency in English; fluency in Arabic preferred

Only 4 weeks left - Register now for Cohort 10

You will be based in our Riyadh office as part of our Saudi Client Capabilities Hub.

You will work closely with our Global Energy and Materials practice, advising top management in the metals/mining sector locally and globally. As part of our hub, you will serve clients across the Middle East, Central Asia, Turkey, and Africa.

Our hub is part of our global Client Capabilities Network, comprising over 3,000 client-serving professionals with deep industry and functional expertise. Our team delivers distinctive client impact through assets and expertise, driven by a culture of innovation.

You will deliver market insights, business and market development strategies, price assessments, and analyze commodities trends for metals and mining clients.

In this role, you will help clients build capabilities in delivery and execution, both during active projects and after sharing recommendations. You will work in teams to develop the systems, processes, and capabilities needed to deliver results and ensure those results are sustained. You will develop genuine expertise in the metals and mining sector across multiple clients.

You will be involved in all phases of client development, from initial business development and delivery to maintaining strong relationships during and after projects. You will collaborate closely with clients, providing analysis to generate unique insights, and support the development of proprietary knowledge in conjunction with local and global experts.

The position is open for Knowledge and Senior Knowledge Analysts, depending on experience.

• Bachelor's degree in engineering geology, mechanical, electrical, or industrial engineering
• Strong problem-solving and analytical skills
• Self-motivated with a high service-oriented work ethic
• 3+ years of experience in industrial operational roles across industries
• Understanding of industry dynamics
• Willingness to work in a demanding, results-oriented environment
• Excellent written and oral communication skills
• Fluency in English; Arabic is preferred

Book your seat now in the MiniMBA program to get a 20% Early Bird Discount.

The Mustashar Accelerator is a four-day virtual program introducing management consulting skills.

Acquire top-tier management consulting skills and join our placement program for full-time opportunities with leading consulting firms in KSA.