272 Clients jobs in Riyadh

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

KEY RESPONSIBILITIES

Key Accountabilities

1. Client Interaction Management

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

2. Client Accounts Management Responsibilities

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

3. Due Diligence and Compliance

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

4. Process Improvement

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

5. Information Security Obligations

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:

o Confidentiality of information by promising that data should only be accessed by authorized people.

o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.

o Availability of information, by ensuring that users under their control have access to information and associated assets when required.

• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

JOB SPECIFICATION

QUALIFICATION

• Bachelor's degree in finance, Business Administration, Economics, or a related field.

CERTIFICATION

• CME-1 Certification is required.

EXPERIENCE

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

COMPETENCIES

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.

• Excellent command of Spoken and Written English Language.

INTERNAL & EXTERNAL COMMUNICATION

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

Important Note:

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.

Our client is looking for Client Care Manager who can serves as a leader within the Client Care Team, ensuring exceptional service and support for clients. This role is responsible for managing client inquiries, resolving issues, and enhancing the overall client experience while maintaining compliance with regulatory standards set by the Capital Market Authority. The Manager will also mentor team members and drive process improvements.

KEY RESPONSIBILITIES

Key Accountabilities

1. Client Interaction Management

• Lead & manage client calls, ensuring prompt and accurate responses to inquiries and concerns.
• Facilitate clear and open lines of communication between clients and the company, ensuring that all inquiries and concerns are addressed promptly and accurately.
• Implement a structured process for managing escalated client issues, ensuring timely resolutions while maintaining a high level of client satisfaction and trust.

2. Client Accounts Management Responsibilities

• Lead collaboration efforts with Relationship Managers (RMs) to ensure accurate and timely account openings, overseeing the collection and verification of all necessary documentation.
• Enforce & establish a comprehensive checklist of required documentation for account openings, ensuring all necessary forms are completed and signed.
• Conduct thorough reviews of client documents to verify authenticity and ensure compliance with regulatory standards, including identification, proof of address, and financial disclosures.
• Maintain organized records of all client documentation, ensuring easy retrieval for audits and compliance checks, thereby upholding the integrity of client data.
• Conduct comprehensive training sessions for junior staff on documentation requirements and account opening procedures, fostering a culture of continuous improvement and compliance within the team.

3. Due Diligence and Compliance

• Supervise the efforts of Client care team and Relationship Managers (RMs) in conducting comprehensive due diligence searches in accordance with "Know Your Client" (KYC) policies, ensuring thorough and accurate client assessments.
• Provide training and support to team members on compliance standards and KYC policies, reinforcing the importance of due diligence in client account management.
• Ensure compliance with regulatory requirements and internal standards in all client interactions.
• Stay updated on regulatory changes and industry best practices to adapt documentation requirements as necessary, ensuring ongoing compliance with the Capital Market Authority.

4. Process Improvement

• Analyze current client account management processes to identify inefficiencies and areas for enhancement, ensuring optimal workflow and client satisfaction.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Develop and implement best practices and standardized procedures for account openings and documentation, promoting consistency and efficiency within the team.
• Conduct training sessions for team members on updated processes and procedures, ensuring that all staff are equipped with the necessary knowledge and skills to adapt to changes effectively.
• Collaborate with other departments to streamline inter-departmental processes, enhancing overall efficiency and service delivery for clients.

5. Information Security Obligations

• Comply with the corporate information security policies & procedures relevant to the role.
• Preserve the:

o Confidentiality of information by promising that data should only be accessed by authorized people.

o Integrity of the information by safeguarding the accuracy and completeness of information and processing methods.

o Availability of information, by ensuring that users under their control have access to information and associated assets when required.

• Protect organizational assets (information, software, hardware) against compromise.
• Comply with Data Protection and Intellectual Property Rights legislation valid in KSA.

JOB SPECIFICATION

QUALIFICATION

• Bachelor’s degree in finance, Business Administration, Economics, or a related field.

CERTIFICATION

• CME-1 Certification is required.

EXPERIENCE

• Minimum of 8 years of experience in client care, customer service, or related roles, preferably within the financial services industry.
• Proven track record in managing complex client relationships and resolving issues effectively
• In-depth understanding of the regulatory landscape in Saudi Arabia, including compliance with CMA regulations.

COMPETENCIES

• Exceptional Customer Service Skills
• Strong Problem-Solving and Decision-Making Abilities.
• Excellent Communication and Interpersonal Skills.
• Attention to Detail and Quality Focus.
• Ability to Multi-task in a Fast-Paced Environment.

• Excellent command of Spoken and Written English Language.

INTERNAL & EXTERNAL COMMUNICATION

• Regular interaction with RMs, Head of Business Development, and other departments to ensure cohesive client service.

Important Note:

• The above is a partial list of duties; you may be expected to perform different tasks as necessary, suiting the business need to meet the overall business objectives.
• The KPIs will be followed post acceptance.

Join to apply for the IFS - Clients & Markets - Account driver - Senior Associate - KSA, Riyadh role at PwC

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Job Description & Summary
A career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

Our team is a client focused group that is responsible for positioning the PwC brand and driving long term growth. You’ll work with sales and marketing teams to drive consistency in executing our client relationship, and business development strategy, as well as driving our sales framework to help deliver value on key business initiatives.


In order to deliver a first-class service to our clients, we need a first-class Account Driver. Account driver will be a member of the Clients & Market team – Internal Firm Services (IFS), which is a network of specialist support professionals and includes Business Development, marketing, recruitment, human capital, finance, technology, learning and development, procurement, to name but a few. Each team plays a vital role in making sure we have all the right resources, services and technology across our business.

Responsibilities:

·We are seeking to recruit a confident, dynamic and experienced individual who will be responsible for driving a number of Government and Transport priory accounts in Riyadh . .

·Workingdirectly with members of the clients & markets team, industry leaders, and line of service drivers you will be based in Riyadh and working with the wider team across the ME region.

·Work with other functional areas across the firm such as the Business Operations Team and internally within the Clients & Markets function to deliver infrastructure (such as Financial Performance Analysis, industry and client’s analysis, market share and competitor SWOT analysis and Thought Leadership) to develop an Account Management plan.

·Establish and nurture strong relationships with clients across all levels of the organisations and have the ability to articulate challenges and work with Global Relationship Partners to develop relationship effectiveness, establishing and developing long-term client relationships, effectively representing client needs to ensure appropriate solutions are brought to the client

·Attending and/or chair relevant internal business development meetings and drive subsequent actions.

·Developing yourself personally, taking a keen interest in trends in business development/marketing and the impact on our clients so you can help shape their thinking and our success in the market.

·Working closely with colleagues to share experience and best practices and encourage innovative and market leading activities.

·Collaborating with colleagues across different competences within our Clients & Markets team to bring our clients high value solutions

Requirements:

·Education: Bachelor’s degree or equivalent in relevant subject areas such as Engineering, Business, Finance or Marketing.

·The role is to be based in Riyadh and familiarity with the Saudi market, and Connections with key clients is strongly preferred.

·Understand and (where possible) experience of the Government and Transport industry.

·Exposure to sales processes and commercial acumen.

·Strong influencing and communications skills.

·Excellent organisational skills, having the ability to prioritise workload whilst being resilient and being able to cope well under pressure and meeting tight deadlines.

·Experience of account management and relationship Management in a large corporate environment.

·Language Skills:Excellent communication skills (verbal and written). Fluent in English.

Desired Languages (If blank, desired languages not specified)

Travel Requirements
0%

Available for Work Visa Sponsorship?
Yes

Government Clearance Required?
No

Job Posting End Date

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Other
• Industries Professional Services

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Riyadh, Riyadh, Saudi Arabia 50 minutes ago

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The Product Business Development Specialist is responsible for driving the growth of Tamkeen's products portfolio by identifying new business opportunities, building strong relationships with partners and customers, and developing strategies to penetrate new markets. The role involves close collaboration with the sales, marketing, and product teams to ensure alignment with the company's overall business objectives.

Responsibilities

• Analyze data to provide insights and recommendations for product development and market entry strategies
• Develop and implement business development strategies to promote product growth and expansion
• Develop market strategies by researching lists of high potential prospects
• Build and maintain strong relationships with key stakeholders, including partners, customers, and industry leaders
• Work closely with the sales and marketing teams to develop promotional materials and campaigns that highlight product value propositions
  
  

• Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred
• 3-5 years of experience in business development, sales, or product management
• Strong understanding of market dynamics, customer behavior, and competitive analysis
• Excellent communication, negotiation, and interpersonal skills
• Proven track record of identifying and securing business opportunities
• Strong analytical and problem-solving abilities

As a Business Development, you will play a pivotal role in driving the company's growth by identifying new business opportunities, fostering relationships with key stakeholders, and supporting the development of strategic initiatives. Your focus will be on expanding our presence within the Business-to-Government sector in Saudi Arabia.

Requirements

• Bachelor's degree in business administration, Marketing, or a related field
• 1-3 years of experience in business development, preferably within the B2G sector in Saudi Arabia
• Proven track record of achieving sales targets and driving business growth
• Strong understanding of the Saudi market and government procurement processes
• Excellent communication and negotiation skills
• Proficiency in Microsoft Office Suite and CRM software
  
  

• Competitive salary and benefits package
• Flexible work arrangements (remote/hybrid options)
• Career growth and professional development programs
• Health insurance for the employee and their family, in accordance with the company's internal policy
• Professional and Personal Development Plan: Employees are provided with regular guidance and mentorship from company leadership to support and measure their professional and personal development plans.
• Training and Certification Support

Join to apply for the Business Development Manager role at Muqassa (Securities Clearing Center Company)

Join to apply for the Business Development Manager role at Muqassa (Securities Clearing Center Company)

• Track and analyze market trends and customer needs to identify new business development opportunities to grow the organization business.
• Align with Internal and external stakeholders for the development and launch of new enhancements to the market.
• Develop dynamic business presentations and proposals for clients and internal communications.
• Manage the feasibility studies, requirement documentation, project implementation, market research and benchmark for new initiatives.
• Manage the business development plans, design and implement processes to support business growth.
• Manage new market initiatives, assess new markets and business opportunities.
• Establish and managing strategic business development partnerships.
• Facilitate business growth by working together with clients, regulators as well as business partners.
• Manage different stakeholder’s expectations regarding potential services in an effort to guarantee their buy-in.
• Participate in industry and sales meetings to provide recommendations and inputs on business strategies.
• Support the sales team in new products and services launches.
• Build market awareness plans in alignment with the Sales team to support the impact of the new products and services on the market efficiently and transparently.
• Drive and update the company new products and services pricing on regular basis, based on Business needs.
• Manage product development and competitive positioning.
• Develop business cases and proposals for new products and services.

JOB SPECIFICATIONS

Education and Certifications:

• A bachelor’s degree in engineering, Financial, Business, Marketing, Administration Management, or equivalent is required.
• A Master of Business Administration degree (MBA) or equivalent is preferred.

Knowledge and Experience:

• 6 + years of experience in the financial industry with relevant work experience with at least 2 years of experience in a Managerial position.
• Experience in Financial sector (capital market & Banking) and Knowledge in the clearing business.
• Experience in product /business development or related field.

Skills Required:

• Knowledge with clearing and capital market business.
• Strong communication skills, both verbal and written.
• Experience in sales, marketing, business development or related field.
• Ability to manage complex initiatives and multi-task.
• Excellent organizational and time management skills.
• Ability to work with minimal guidance, be proactive, and handle uncertainty.
• Proficient in Word, Excel, Outlook, and PowerPoint.
• Proven record of accomplishment of handling similar role.

• Seniority level Director

• Employment type Full-time

• Job function Business Development, Product Management, and Project Management
• Industries Investment Banking and Capital Markets

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Riyadh, Riyadh, Saudi Arabia SAR200,000.00-SAR400,000.00 1 month ago

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We are seeking a Business Development Manager to drive business growth, build strong client relationships, and lead sales strategies in the logistics industry. This role is responsible for identifying new business opportunities, negotiating contracts, and ensuring customer satisfaction while achieving revenue targets.

Key Responsibilities

Sales & Business Development

• Develop and execute sales strategies to expand market presence and increase revenue.
• Identify and acquire new clients while maintaining strong relationships with existing customers.
• Conduct market research to identify opportunities and stay ahead of industry trends.

Client Relationship Management

• Serve as the main point of contact for key clients, understanding their needs and providing tailored logistics solutions.
• Negotiate pricing, contracts, and service agreements to ensure mutually beneficial partnerships.
• Ensure high levels of customer satisfaction by addressing client inquiries and resolving concerns promptly.
• Track sales performance against targets and provide regular reports to senior management.
• Analyze sales data and market trends to optimize strategies and identify areas for improvement.
• Collaborate with internal teams (operations, finance, and customer service) to ensure seamless service delivery.
• Lead and mentor a team of sales professionals (if applicable), ensuring high performance and motivation.
• Work closely with cross-functional departments to align sales initiatives with business objectives.

Qualifications & Skills

Experience: Minimum 5+ years of sales experience, preferably in logistics, supply chain, or e-commerce industries .

Education: Bachelor's degree in Business Administration, Sales, Marketing, or a related field .

Language: Fluency in English is required; Arabic and/or Chinese is a plus .

Skills:

• Proven track record of achieving sales targets and driving revenue growth.
• Strong negotiation, communication, and presentation skills.
• Excellent client relationship management and business development abilities.
• Knowledge of logistics services, supply chain solutions, and market trends .

If you are a results-driven sales professional with a passion for logistics and business development, we invite you to join our dynamic team!

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Sales and Business Development
• Industries Transportation, Logistics, Supply Chain and Storage

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Riyadh, Riyadh, Saudi Arabia SAR200,000.00-SAR400,000.00 1 month ago

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Join to apply for the Business Development Expert role at Mozn .

About Mozn:

Mozn is a rapidly growing technology firm revolutionising the field of Artificial Intelligence and Data Science, headquartered in Riyadh, Saudi Arabia. It aims to support and grow the tech ecosystem in Saudi Arabia and the GCC region, supporting Vision 2030. Mozn is a trusted AI technology partner for government organizations, large corporations, and startups.

We are scaling to provide AI-powered products and solutions locally and globally, creating a long-lasting impact in AI.

We seek a Business Development Expert to work closely with senior leaders, focusing on sourcing new clients and generating revenue, primarily targeting large customers in the MENA region.

• Drive revenue by owning the entire sales cycle from prospecting to close and activation.
• Develop strategies for hunting, demoing, and closing opportunities with stakeholders to meet quarterly and annual goals.
• Use a consultative selling approach to analyze customer needs, advise, and build long-term relationships.
• Establish credibility as a thought leader in Digital Transformation, Digital Identity, Compliance, Fraud, and Credit Risk.
• Focus on results, pipeline generation, revenue, and forecast accuracy, inspiring others.
• Navigate relationships with stakeholders including C-suite executives, investors, and cross-functional teams.
• Collaborate with presales, product, and engineering teams to incorporate customer feedback.

• Bachelor's degree in business administration, IT, engineering, or related fields.
• At least 5 years of quota-carrying enterprise or SaaS sales experience with full-cycle closing skills.
• Minimum 3 years of experience in GCC markets.
• Proven track record closing multiple deals per quarter with an average ACV of over $100K.
• Ability to discuss product value with C-level executives and decision-makers.
• Consistent achievement of sales targets in fast-paced environments.
• Experience participating in RFPs with collaboration from bid and pre-sales teams.
• High adaptability to startup evolution and change.
• Excellent bilingual communication skills.
• Self-driven, proactive, detail-oriented, and a multitasker eager to make an impact.

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Consulting, IT, Sales
• Industry: Software Development

• Identify and pursue new business opportunities and partnerships within the audit forensics, construction/real estate, and financial crimes advisory space.
• Develop and execute targeted business strategies tailored to Middle Eastern markets, specifically Saudi Arabia.
• Build and nurture relationships with potential, new, and existing clients.
• Lead client meetings, presentations, and proposal development to showcase firm expertise and value proposition.
• Work closely with executive leadership and technical teams to align business development efforts with service delivery capabilities.
• Provide market feedback to shape firm’s service offerings and competitive positioning.
• Represent the firm at industry events, conferences, and networking sessions.

• 7+ Years of experience in business development within a professional services or consulting environment.
• Degree in business, finance, law or related field. Advanced degree highly preferred.
• Proven track record of successfully developing and closing business deals.
• In-depth understanding of the regulatory and business landscape in the Middle East.
• Strong relationship building and client management skills
• Multilingual skills (Arabic and English) strongly preferred.