53 Bank Tellers jobs in Riyadh

About the job Banking & Trade Operations Officer

We are hiring for a multinational group with over decades of success across construction, hospitality, energy, airports, and logistics. They are known for delivering major infrastructure projects on time and within budget. They are now expanding in Saudi Arabia and looking to hire a Banking & Trade Operations Officer for their Riyadh office.

A solid background in Banking operations, Credit Products - Term Loans, Syndicated Facilities, Project Finance, Trade Finance related products - Guarantees and Letters of Credit (LCs)), and deposits . This role is pivotal in ensuring smooth coordination with banks, supporting internal decision-making, and ensuring compliance with banking and trade documentation standards.

Requirements:

5+ years of experience in trade finance, banking operations, or treasury roles, with 2+ years of Saudi experience.

• Hands-on experience with LCs, guarantees, syndicated facilities, project finance, and related documentation.
• Proven track record in either banking institutions or corporate finance teams handling banking operations.
• Strong understanding of KYC, compliance , and banking communications.
• Fluent in Arabic (spoken and written) mandatory.
• Available for immediate or short-notice joining.
• Bachelor's degree in Finance, Business Administration, or a related field.

• Letters of Credit (LC):
• Prepare, draft, and review all documents related to the opening and amendment of Letters of Credit.
• Liaise with banks and suppliers to ensure timely issuance and compliance of LCs.
• Monitor the status of LCs and provide internal updates on delivery and payment timelines.
• Apply, Amendments, follow all type of guarantees, Reducing Advance guarantees in timely manner, follow up Retentions and Retentions Bonds.
• Banking Operations:
• Manage the opening and closure of new bank accounts for the company.
• Ensure timely submission of KYC and compliance documentation to banks.
• Serve as the primary point of contact for all banking-related communications.
• Track and manage fund transfers, guarantees, and trade transactions with banks.
• Documentation & Coordination:
• Review, validate, and organize all trade and bank-related documents.
• Ensure proper filing and safekeeping of all banking correspondence.
• Coordinate with internal teams and external banking partners to ensure smooth workflows.
• Advisory Support:
• Provide insights and guidance to management on banking procedures and best practices.
• Assist management in making informed decisions on trade and banking-related matters.

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Global Exchange Group - is a Spanish multinational company, founded in 1996, specialized in foreign currency exchange services at international airports and other areas of great tourist influx. Global Exchange is one of the world leaders in the sector. With a network of over 375 branches at 66 international airports in 29 countries in 5 continents, our staff of over 2,400 offers our services to 12 million Customers every year. Through solid principles based on legality and transparency, technological innovation, excellence in customer service and the care of its human capital, Global Exchange Group aims to create value for all its stakeholders, among which are their customers, employees or the different partners. Its mission is to offer quality currency exchange services to all travellers worldwide based on two clear lines of business: Currency exchange services at international airports and hotel resorts and, online and telephone currency exchange services, offered to both private individuals and companies, especially travel agencies and banks.

Global Exchange Group headquarters are located in Salamanca and Madrid. Global Exchange Group is considered a Fintech company with innovative top technology systems developed internally, for the management and control of its own business and the service of its customers. Visit our website to learn more about us:

We are a dynamic and forward-thinking organization dedicated to fostering growth, innovation, and excellence in our people management strategies. As part of our expansion in The Kingdom of Saudi Arabia, we are looking for an experienced Customer Service Representative.

Position Overview:

The overall goal of the position is to provide excellent service to all our customers, and sell our top-market products, respecting our internal procedures and the legal regulations.

Key Responsibilities:

• Providing exchange services in line with procedures of the company and legal authorities, centring excellence in customer service.
• Identify the customer's needs and properly represent the company during the exchange operation, offering the advantages of the process and facilitating the cross-selling transactions.
• Carry out exchange transactions following the settled procedures, obeying the legal procedures, and attaining excellence in customer care.
• Be the people responsible for the direct contact with customers and be willing to offer customers the highest level of care.
• Document transactions according to the legal criteria.
• Clarify doubts or attend customer suggestions and clear and complete arguments against a complaint during the exchange process.
• Inform the supervisor of any problem or eventuality that might have occurred during the exchange operation.
• Positively valuable IT experience in order to efficiently resolving any technical problems and give support remotely to the IT department.
• Positively valuable availability to travel nationally.

Qualifications:

• High school education is the minimum required with 1-2 years of experience in a similar role.
• University fresh graduates are welcomed.
• Native Arabic and a good command of verbal and written in English is a must.
• Additional languages are a plus.
• Having interest in sales and/or customer services positions or having previous experience in sales and/or customer services positions in retail, fmcg, f&b, tourism sectors is a plus.
• Strong communication, negotiation, and problem-solving skills
• Having the ability to understand and identify customer expectations and needs
• Willingness to make direct contact with customers, to take responsibility, and to provide the best service
• Willingness to work in different shifts
• Positively valuable studies in IT or experience background as field services.

• Entry level

• Full-time

• Customer Service
• Industries
• Financial Services and Retail

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About Us

Kaizen is the Number 1 Recruitment Leader in the MENA region and works on placing high-caliber professionals in prominent and lucrative roles across the Middle East & and GCC.

Established in 1841 is the world’s leading source of business information and insights, enabling companies to Decide with Confidence it is responsible for business in 64 countries across the Middle East, South Asia, Africa, and the Indian Ocean / Pacific Islands regions.

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and support sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, comments, and ensure follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure a timeline fulfilment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Should know about all the existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

• Graduate

• 0-2 years of experience in managing the corporate customers, B2B Customer Service

• Proven track record in customer service, corporate CS preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage the different stakeholders at the same time.
• Ability to engage

When you apply for this position, a consultant from Kaizen Firm will evaluate your resume for the role being posted in addition to considering you for other relevant positions as they become available that match your interests, expertise, and skill set. Your CV might be submitted into our protected applicant tracking system, but none of your information will ever be disclosed to another party without your permission. Through https : / / zcu.io / cNxP , you can browse a wide range of employment opportunities and apply your personal data rights at any time.

We are looking for a Customer Support Specialist to join our team. The role involves responding to customer inquiries through our internal system or official communication platforms, as well as performing identity verification processes accurately and confidentially in accordance with company policies.

• Polite and professional communication skills.
• Familiarity with the company’s concept and services.
• Preferably has knowledge or interest in electronic games.

Responsibilities :

• Oversee and manage the daily influx of leads for specific products of D&B.
• Handle client communication professionally, providing information about service offerings, addressing inquiries from existing clients, and supporting sales in fresh inquiries.
• Maintain a detailed record of inquiries, requests, complaints, and comments, ensuring follow-up with the relevant parties to facilitate necessary actions.
• Liaison with other departments to ensure timely fulfillment of deliverables.
• Direct requests to the appropriate individuals or teams for resolution.
• Cultivate and nurture professional relationships with existing customers.
• Be knowledgeable about all existing offerings of D&B.
• Provide accurate and comprehensive information as needed.
• Lead efforts in maintaining and updating the customer database.
• Contribute to research activities and play a key role in generating sales leads.

Education :

Graduate

Work Experience :

• 3-5 years of experience in managing corporate customers and B2B customer service.

Other Skills/Requirements :

• Proven track record in customer service, corporate customer service preferred.
• Strong communication and interpersonal skills.
• Demonstrated ability to work effectively in a team.
• Customer-oriented with active listening skills.
• Ability to multitask, prioritize, and manage time efficiently.
• Thrives in a high-pressure work environment.
• Ability to manage different stakeholders simultaneously.
• Ability to engage clients and manage expectations.

Overview

About the job

• Handling customer complaints and troubleshooting issues with products or services


• Following up with clients or customers by phone, web chat or email to check that they’re still satisfied with their purchases or services received


• Accessing databases to retrieve account information for customers


• Letting customers know about additional products or services that might benefit them


• Escalating queries and concerns when necessary


• Updating customer records following each contact


• Staying up to date on the latest products and services an organization provides

• Proficiency in English


• Experience in warehousing or logistics preferred

• Associate

• Full-time

• Supply Chain

• Transportation, Logistics, Supply Chain and Storage

Tamkeen Technologies is seeking a skilled and dedicated Customer Service Supervisor to lead our customer service team and ensure the delivery of exceptional service to our clients. In this role, you will oversee daily operations, guide team members, and develop strategies to improve service quality and productivity. You will play a critical role in resolving escalated customer issues, providing training and mentorship to team members, and implementing best practices to enhance the customer experience. If you possess strong leadership skills and a passion for customer service, we invite you to apply!

• Supervise and manage the customer service team to ensure high levels of performance and motivation
• Implement and monitor service standards and procedures to enhance customer satisfaction
• Train and coach team members on best practices in customer service and communication skills
• Resolve complex customer complaints and issues efficiently and effectively
• Analyze customer service metrics and provide reports to management on team performance
• Support ongoing improvements in service delivery by providing insights and recommendations
• Collaborate with other departments to ensure a seamless customer experience across all channels
• Track, analyze, and report on key performance indicators (KPIs), including but not limited to:
  • Average Handling Time (AHT)
  • First Call Resolution (FCR)
  • Service Level Agreement (SLA) adherence
  • Customer Satisfaction (CSAT) scores
  • Customer Dissatisfaction (DSAT) drivers

• Bachelor's degree in Business Administration, Management, or a related field
• 1-3 years of experience in customer service, with at least 1 year in a supervisory or leadership role
• Strong knowledge of customer service principles and best practices
• Excellent communication, interpersonal, and conflict resolution skills
• Proficient in data analysis and reporting software to monitor team performance
• Ability to motivate and inspire team members to achieve their best work
• Ability to work in a fast-paced environment and handle multiple priorities
• Must be a Saudi Passport holder

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting