314 Bank Tellers jobs in Saudi Arabia

Job Description:

Location: KSA (Onsite)
Contract: 6 months (extendable)

Our client is seeking an experienced Business Analyst to join their team in the banking sector. The successful candidate will be responsible for identifying, analyzing, and documenting business requirements within the banking environment to support project goals. This role will bridge the gap between business and IT teams, ensuring alignment with regulatory standards, and drive process optimization, digital transformation, and regulatory compliance within banking operations.

• Requirement Gathering and Analysis:
  • Collaborate with business units and IT teams to gather, analyze, and document functional and technical requirements for banking products and services.
  • Translate requirements related to banking functions (e.g., loan processing, payments) into technical specifications.
  • Create data models, flowcharts, and process diagrams to communicate findings.
  • Conduct feasibility studies and cost-benefit analysis for proposed projects.
  • Assist in project management activities, including planning, monitoring, and reporting.
• Process Improvement and Compliance:
  • Analyze and optimize banking processes, ensuring alignment with regulatory requirements (e.g., AML, KYC).
  • Recommend workflow improvements to enhance efficiency in areas like risk management and customer service.
• Solution Design and Implementation Support:
  • Partner with IT and project teams to design, test, and implement banking solutions.
  • Develop and maintain documentation, including functional specifications and user guides.
• Data Analysis and Reporting:
  • Conduct data analysis on banking-related metrics and create reports to support business decision-making.
• Stakeholder Engagement and Communication:
  • Act as the main liaison between business stakeholders and technical teams, managing expectations.
  • Conduct workshops, provide updates, and ensure alignment across teams on banking-specific projects.
• Testing and Quality Assurance Support:
  • Support UAT (User Acceptance Testing) by developing test cases tailored to banking systems.
  • Collaborate with QA teams to identify and resolve issues, ensuring compliance and system functionality.

• Educational Background: Bachelor's degree in Business, Finance, IT, or a related field.
• Experience: 5-7 years of experience as a Business Analyst in the banking or financial services sector.
• Familiarity: Banking products and regulatory standards, including AML and KYC compliance.
• Certifications: Preferred certifications include CBAP, PMP, PBA, or banking-specific certifications.

• Proficiency with core banking platforms (e.g., Temenos, Oracle Flexcube) and data analysis tools (e.g., SQL, Power BI).
• Knowledge of digital banking transformation, core banking systems, and compliance protocols.
• Understanding of Agile methodologies and SDLC, as applied in the banking sector.

• Operations
• Business

Foreground is partnering with a leading international bank to identify a seasoned Operations Manager for its Head Office in Jeddah.

This critical leadership role will oversee the full spectrum of banking operations within the Saudi market, ensuring seamless process execution, compliance with SAMA regulations, and alignment with the banks global operational standards. The ideal candidate will bring strategic oversight, hands-on process control, and strong people leadership to drive operational excellence in a regulated banking environment.

Key Responsibilities

Operational Oversight

• Manage end-to-end banking operations, including customer account management, payments, clearing, trade finance, treasury operations, and reconciliation.
• Monitor day-to-day activities to ensure adherence to internal policies, regulatory frameworks, and operational KPIs.
• Ensure strong controls are in place across cash handling, transactional accuracy, and risk mitigation.

Governance & Compliance

• Maintain full compliance with the Saudi Central Bank (SAMA) requirements, anti-money laundering laws, and global operational risk policies.
• Coordinate internal and external audits, ensuring timely resolution of audit observations and implementation of corrective actions.
• Keep management informed of regulatory updates and advise on the operational implications.

Process Improvement & Automation

• Identify opportunities to optimize workflows, reduce turnaround time, and digitize manual processes.
• Lead or support systems enhancements and operational projects in coordination with IT, risk, and compliance teams.
• Implement and maintain business continuity procedures and internal control frameworks.

Team Management & Development

• Lead, train, and develop the operations team to meet performance targets while ensuring quality and service standards are maintained.
• Establish clear responsibilities, monitor team outputs, and ensure professional growth within the function.
• Foster a proactive and solutions-oriented culture within the department.

Stakeholder Collaboration

• Act as a key liaison between operations and other internal stakeholders including Compliance, Risk, Relationship Management, Finance, and Technology.
• Provide insights to senior management regarding operational challenges, performance, and improvement areas.

Required Qualifications & Experience

• Bachelors degree in Banking, Finance, Business Administration, or a related field; a Masters degree or relevant certification (e.g., ACAMS, CISA, PMP) is an advantage.
• 7+ years of progressive experience in banking operations, with a minimum of 3 years in a leadership or managerial capacity.
• Solid understanding of local and international banking regulations, especially within the Saudi context.
• Proven track record in managing cross-border operational environments, trade finance instruments, and treasury operations.
• Experience in process transformation, systems implementation, and stakeholder engagement in the banking sector.
• Strong leadership and decision-making capabilities
• High level of operational discipline and risk awareness
• Excellent communication and reporting skills
• Ability to manage multiple functions and priorities under pressure
• Strategic thinker with hands-on execution skills

Exciting Customer Service Opportunities for Saudi Nationals( Subject to Contract Award)

Are you passionate about delivering exceptional service and ready to grow your career with a global leader?

Serco is looking for talented Saudi Nationals to join our Customer Service Talent Pool for upcoming roles across the Kingdom of Saudi Arabia. With over 4,500 team members in the Middle East, we're committed to building futures and supporting national development.

Express your interest today and take the first step toward a rewarding career with Serco.

The Role

We are seeking a dedicated Customer Service Specialist to join a growing investment firm in Riyadh. The ideal candidate will provide exceptional support to clients, ensuring a seamless and professional experience as they navigate investment opportunities and services. Responsibilities: - Respond to client inquiries promptly and professionally via phone, e-mail, and in-person. - Assist clients with account setup, updates, and investment product information. - Resolve customer issues and complaints efficiently, escalating complex cases as necessary. - Maintain accurate records of customer interactions and transactions. - Collaborate with internal teams to improve client experience and service delivery. - Stay updated on company investment products, policies, and industry trends to provide accurate information.

Requirements

• Proven experience in customer service, preferably in the investment or financial sector, within KSA. - You will need to hold a CME-1 certificate. - Strong communication skills in English and Arabic, both verbal and written. - Ability to handle sensitive information with confidentiality. - Bachelor's degree in business, finance, or related field is preferred.

About the company

At Hays, we invest in lifelong partnerships that empower people and businesses to succeed. With over 50 years success under our belts and a workforce of 10,000+ people across 32 countries, weve evolved to put our customers at the heart of everything we do. So much more than a specialist recruitment business, what really sets us apart is our knowledge through scale, deep understanding and our ability to meaningfully innovate for our customers. By providing advice, insights and expertise on issues you face today in the fast-paced world of work, we help you make the right decisions for tomorrow. Offering an unrivalled suite of recruitment and workplace solutions, whether youre looking for whats next in your career, or have a gap to fill, well help you get where you want to go. You can rely on us to deliver today and help you plan for tomorrow.

To ensure customer satisfaction and loyalty by delivering professional service, managing inquiries, maintaining accurate client records, and supporting internal teams through proactive communication and feedback reporting.

Responsibilities:

• Answer incoming phone calls, emails, chats promptly and professionally.
• Receive and process customer inquiries from all marketing channels, including online orders, and ensure they are entered into the CRM system.
• Provide customers with basic product/service information and direct them to the right contact when necessary.
• Maintain a courteous, welcoming, and service-oriented approach in all customer interactions.
• Regularly update and maintain the CRM system with accurate contact details, communication history, and notes.
• Coordinate with relevant internal departments to ensure customer issues are addressed and resolved efficiently.
• Follow up with customers after order delivery to ensure satisfaction and collect feedback.
• Proactively reach out to inactive customers to identify reasons and re-engage them.
• Generate monthly reports on customer activity, feedback, and engagement trends.
• Share insights with the marketing team to support service improvement initiatives.

Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.

• Strong written and verbal communication skills.

• She should have high level of interpersonal and customer handling skills.

• Proficiency in Arabic and English is a strong advantage.

Please send you're your CV to

Customer Service & Order Processing Specialist

Location:
Jeddah, Saudi Arabia

Job Type:
Full-time

About the Role

We are looking for a motivated and detail-oriented Customer Service & Order Processing Specialist to join our growing e-commerce team. You will be the key point of contact for our customers, ensuring they enjoy a smooth shopping experience from placing their orders to receiving them.

Key Responsibilities

•  Handle customer inquiries via phone, email, and chat in a professional and timely manner.

•  Process, review, and manage online orders from confirmation to delivery.

•  Coordinate with warehouse and delivery partners to ensure accurate and on-time shipments.

•  Resolve customer complaints and provide effective solutions to maintain high satisfaction levels.

•  Track and follow up on pending or delayed orders, keeping customers updated.

•  Maintain accurate records of customer interactions and transactions.

Qualifications

•  1–3 years of experience in customer service, preferably in e-commerce or retail.

•  Strong communication skills in both Arabic and English.

•  Good organizational and multitasking abilities with attention to detail.

•  Proficiency in MS Office and familiarity with e-commerce platforms such as Salla & Zid.

What We Offer

•  Competitive salary.

•  A dynamic and supportive work environment.

•  Growth opportunities within a fast-growing e-commerce business.

•  Training and development programs to enhance your skills.

At Amazon, our mission is to be Earth's most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders.

We're making history and the good news is that we've only just begun. At Amazon you get to Work with smart, passionate people who are building new products and services every day on behalf of our customers. As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised.

Key job responsibilities

Key job responsibilities

As a Delivery Station Customer Service Associate, you will be responsible for:

Communicating with customers directly in-person, in addition to communicating via phone and email

Empathizing with and prioritizing customer needs

Upholding company values and respecting every customer

Resolving issues and setting appropriate expectations with customers

Clearly understanding and responding appropriately to the issues that customers present

Consistently composing grammatically correct, concise, and accurate written responses to customer issues

Approaching problems logically and with good judgment to ensure the appropriate customer outcome

Making quick and effective decisions on behalf of the customer

Working a flexible Full-Time (40+ hours per week) schedule

Performing the following tasks, with or without reasonable accommodation

Work in an environment where the noise level varies and can be loud (hearing protection will be provided)

Work in an environment where the temperature may vary due to outside weather conditions and is not controlled

BASIC QUALIFICATIONS

Key job responsibilities

Basic qualifications

High School or equivalent diploma

Previous experience in Customer Service

Ability to effectively prioritize work time to ensure efficiency

Experience with Windows Operating Systems and Microsoft Outlook

Familiarity with multiple web browsers, data base searching and instant messenger tools

PREFERRED QUALIFICATIONS

Preferred qualifications

• Arabic Speaker
• Bachelor Degree or equivalent work- related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Job details

SAU, Riyadh

Customer Service